CN104850937A - Method and device of business handling shunting - Google Patents
Method and device of business handling shunting Download PDFInfo
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- CN104850937A CN104850937A CN201510194206.7A CN201510194206A CN104850937A CN 104850937 A CN104850937 A CN 104850937A CN 201510194206 A CN201510194206 A CN 201510194206A CN 104850937 A CN104850937 A CN 104850937A
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Abstract
Embodiments of the present invention disclose a method and a device of business handling shunting. The method may comprise receiving a target business type of a target business to be handled; acquiring a pre-set correspondence between the business type and a handling channel; distributing a target handling channel corresponding to the target business type for a user according to the correspondence; and presenting the target handling channel corresponding to the target business type for the user in a display screen, so as to guide the user to handle the target business in a handling region corresponding to the target handling channel. With adoption of the method and the device, automatic shunting of business handling can be realized, and the business handling shunting efficiency is raised.
Description
Technical field
The present invention relates to computer realm, particularly relate to the method and apparatus of a kind of business handling shunting.
Background technology
Traditional bank site adopts manual type and customer interaction mostly, the first step of traditional bank is entered for client, when client enters traditional bank business hall, lobby manager can inquire the class of business that client handles, handle place according to class of business for client guides and handle mode, such as, deposit and withdraw if client handles small amount, then lobby manager guides client to handle to automatic teller machine; If client handles the business of opening an account, then lobby manager guides client to carry out papery and fills out list, and handles to high cube container district; If client handles Investment & Financing business, then lobby manager guides client to handle to lowboy region.But this artificial guiding client transacting business of traditional bank realizes the mode shunted, the fast development that can not meet banking because its efficiency is lower.
Summary of the invention
A kind of method that the embodiment of the present invention provides business handling to shunt and device, can realize the robotization shunting of business handling, improve the efficiency of business handling shunting.
Embodiments provide the method for a kind of business handling shunting, described method comprises:
Receive the target service type of the target service to be handled that user submits to;
Obtain the type of service pre-set and the corresponding relation handling channel;
Be that the target that described user distributes described target service type corresponding handles channel according to described corresponding relation;
In display screen, show that target corresponding to described target service type handles channel to described user, handle target service with the region of handling making described user handle channel corresponding to described target.
Accordingly, the embodiment of the present invention additionally provides the device of a kind of business handling shunting, and described device comprises:
Receiving element, for receiving the target service type of the target service to be handled that user submits to;
Corresponding relation acquiring unit, for obtaining the type of service pre-set and the corresponding relation handling channel;
Channel allocation units, for being that the target that described user distributes described target service type corresponding handles channel according to described corresponding relation;
Display unit, for showing that to described user target corresponding to described target service type handles channel, handles target service with the region of handling making described user handle channel corresponding to described target.
Implement the embodiment of the present invention, there is following beneficial effect:
The embodiment of the present invention is according to the type of service preset and the corresponding relation handling channel, target service type for user's submission is distributed corresponding target and is handled channel, and described target is handled channel show described user, handle target service with the region of handling making described user handle channel corresponding to described target.Achieve the robotization shunting of business handling, improve the efficiency of business handling shunting.
Accompanying drawing explanation
In order to be illustrated more clearly in the embodiment of the present invention or technical scheme of the prior art, be briefly described to the accompanying drawing used required in embodiment or description of the prior art below, apparently, accompanying drawing in the following describes is only some embodiments of the present invention, for those of ordinary skill in the art, under the prerequisite not paying creative work, other accompanying drawing can also be obtained according to these accompanying drawings.
Fig. 1 is the schematic flow sheet of the method for a kind of business handling shunting that the embodiment of the present invention provides;
Fig. 2 is the schematic flow sheet of the method for a kind of business handling shunting that another embodiment of the present invention provides;
Fig. 3 is the schematic flow sheet of the method for a kind of business handling shunting that further embodiment of this invention provides;
Fig. 4 is the structural representation of the device of a kind of business handling shunting that the embodiment of the present invention provides.
Embodiment
Below in conjunction with the accompanying drawing in the embodiment of the present invention, be clearly and completely described the technical scheme in the embodiment of the present invention, obviously, described embodiment is only the present invention's part embodiment, instead of whole embodiments.Based on the embodiment in the present invention, those of ordinary skill in the art, not making the every other embodiment obtained under creative work prerequisite, belong to the scope of protection of the invention.
The application scenarios mentioned in the embodiment of the present invention can comprise after user enters bank, by submitting target service type to be handled to, the device shunted by business handling exports corresponding target to user and handles channel, and then target service is handled in the region of handling guiding user to handle channel corresponding to described target.
Consult Fig. 1, Fig. 1 is the schematic flow sheet of the method for a kind of business handling shunting that the embodiment of the present invention provides, and as shown in the figure, described method can comprise:
S101, receives the target service type of the target service to be handled that user submits to.
Concrete, described type of service includes but are not limited to individual the deposit or the withdrawal, individual opens card business, Investment & Financing business, foreign exchange transaction etc.
S102, obtains the type of service pre-set and the corresponding relation handling channel.
Described channel of handling includes but are not limited to high cube container channel, lowboy channel, automatic teller machine channel, e-bank's channel etc.Concrete, set up type of service and the corresponding relation handling channel in advance, handle channel for target corresponding according to above-mentioned corresponding relation determination target service in step s 103.Such as, described corresponding relation can be: the corresponding automatic teller machine channel of small amount individual the deposit or the withdrawal, and individual opens the corresponding high cube container channel of card business, the corresponding lowboy channel of Investment & Financing business.
Optionally, described method also comprises the user ID receiving described user and submit to, and determines according to the customer type database preset the customer type that described user ID is corresponding.
Concrete, above-mentioned user ID can comprise ID (identity number) card No., bank's card number etc., above-mentioned customer type can comprise normal client type, Very Important Person type and diamond customer type etc., for the customer type beyond normal client sets up the database storing relative users mark, as Very Important Person database and diamond customer database, the customer ID determining user in first time is after Very Important Person type or diamond customer type, described customer ID is stored in corresponding customer type database, when customer type changes, corresponding customer type database can be upgraded.After receiving described target service type in step S101, in described Very Important Person database and described diamond customer database, retrieve described user ID respectively, if retrieve, then described user ID is corresponding customer type, if do not retrieve, then described user ID is normal client type.Such as, the user ID that A Very Important Person is submitted to is ID (identity number) card No., after the device that service distributing is handled receives the ID (identity number) card No. of submission, whether retrieve described customer ID is respectively stored in Very Important Person database and diamond customer database, when retrieve described ID (identity number) card No. in described Very Important Person database time, customer type corresponding for A client is judged to be Very Important Person type.For another example, after B normal client submits the ID (identity number) card No. of oneself to, the device of business handling shunting fails to retrieve described ID (identity number) card No. in described Very Important Person database and described diamond customer database, then customer type corresponding for B client is judged to be normal client type.And for example, when C client is to bank outlets' first time transacting business, after the device that described business handling is shunted receives the user ID of C client, fail to retrieve described user ID in customer type database, then customer type corresponding for C client is judged to be normal client type.
After the customer type of described user is determined, obtain type of service according to described customer type and handle the corresponding relation of channel.Concrete, different customer types can have for same business different handles channel, such as, the channel of handling that the client of normal client type handles Investment & Financing business is lowboy channel, the channel of handling that the client of Very Important Person type handles Investment & Financing business is that VIP manages money matters room channel, the channel of handling that the client of diamond customer type handles Investment & Financing business is VIP expert's channel, different types of service is corresponding from different client's classifications with the corresponding relation handling channel, obtain type of service according to the described customer type determined in this step and handle the corresponding relation of channel.
S103 is that the target that described user distributes described target service type corresponding handles channel according to described corresponding relation.
Concrete, determine that target corresponding to described target service type handles channel according to the type of service pre-set obtained in step S102 and the corresponding relation of handling channel, and distribute to described user.The type of service such as, obtained in step S102 with the corresponding relation handling channel is: the corresponding automatic teller machine channel of small amount individual the deposit or the withdrawal, and individual opens the corresponding high cube container channel of card business, the corresponding lowboy channel of Investment & Financing business.When described target service type is small amount individual the deposit or the withdrawal, automatic teller machine channel will be distributed for described client.
To described user, S104, shows that target corresponding to described target service type handles channel in display screen.
Concrete, the target of distributing for described user in step S103 being handled channel in display screen displays, and handles target service with the region of handling making described user handle channel corresponding to described target.
Optionally, described method can also comprise step 11), 12) and 13):
11), described target is handled target latency number assignment minimum in unappropriated wait number corresponding to channel to described user.
Concrete, for described user distributes after target handles channel, obtain described target and handle unappropriated wait number corresponding to channel, and give described user by target latency number assignment minimum in described wait number.Described target latency number is in order to combine the wait number of handling the user of target service to determine that user that described target latency number is corresponding handles the order of described target service.Such as, described target latency number is 93, and the wait number handling the user of target service is 81, then can determine the user that now target latency number is corresponding handle order be the 12nd.
12), to target latency number minimum described in user feedback.
By step 11) in distribute to described user target latency number feed back to described user, user can be fed back to by various feedback mode, such as, can by printing the feedback system of the strip of calling out the numbers of target latency number, also the mobile terminal identification of user can be received while receiving user ID, and by sending the feedback system of target latency number to described mobile terminal according to described mobile terminal identification, can also by directly described target latency number being illustrated in the exhibition method of display screen.
13), when detect described target handle channel be in idle condition time, handle wait number corresponding to channel according to described target and send to the user of correspondence the prompting handling target service.
Concrete, described target is handled channel and can be comprised at least one and handle position, when described target handles channel, any one is handled when position is in idle condition and judges that described target is handled channel and is in idle condition, described target handles channel, and any one is handled the decision procedure whether position be in idle condition and can have multiple, such as, if it is automatic teller machine channel that described target handles channel, after user closes the trade, in screen, whether incoming traffic is handled and is completed, if detect, user inputs when being, judge that described target to be handled in channel this and handled position and be in idle condition.And for example, if it is lowboy channel that described target handles channel, target is handled this idle condition handling position of channel and is triggered input by lowboy teller.When described handle channel be in idle condition time, wait for that number and not handling in the user of target service waits for that the minimum user of number sends the prompting handling target service to being assigned with.Such as when described target handle channel be in idle condition time, and user corresponding to the last wait number of described target latency number is just at transacting business or when having finished business, send the voice message of targeted customer's transacting business corresponding to target latency number, handle region to point out described targeted customer to correspondence and handle target service.
Further alternative, after step S103, described method can also comprise step 14) and 15):
14), from preset route data storehouse obtain described target handle channel corresponding handle region route.
Set up route data storehouse in advance, described route data library storage target is handled channel and is handled the corresponding relation of region route, distribute after target handles channel to described user in step S103, choose from described route data storehouse described target handle channel corresponding handle region route.
15), show to described user in display screen described in handle region route.
By step 11) in obtain region route of handling be illustrated in display screen, with make user according to described handle region route to described in handle region transacting business.
The embodiment of the present invention is according to the type of service preset and the corresponding relation handling channel, target service type for user's submission is distributed corresponding target and is handled channel, and described target is handled channel show described user, handle target service with the region of handling making described user handle channel corresponding to described target.Achieve the robotization shunting of business handling, improve the efficiency of business handling shunting.
Consult Fig. 2, Fig. 2 is the schematic flow sheet of the method for a kind of business handling shunting that another embodiment of the present invention provides, and as shown in the figure, described method can comprise:
S201, receives the target service type of the target service to be handled that user submits to.
Concrete, described type of service includes but are not limited to individual the deposit or the withdrawal, individual opens card business, Investment & Financing business, foreign exchange transaction etc.
S202, obtains the type of service pre-set and the corresponding relation handling channel.
Described channel of handling includes but are not limited to high cube container channel, lowboy channel, automatic teller machine channel, e-bank's channel etc.Concrete, set up type of service and the corresponding relation etc. handling channel in advance, handle channel for target corresponding according to above-mentioned corresponding relation determination target service in step S203.Such as, described corresponding relation can be: the corresponding automatic teller machine channel of small amount individual the deposit or the withdrawal, and individual opens the corresponding high cube container channel of card business, the corresponding lowboy channel of Investment & Financing business.
S203 is that the target that described user distributes described target service type corresponding handles channel according to described corresponding relation.
Concrete, determine that target corresponding to described target service type handles channel according to the type of service pre-set obtained in step S202 and the corresponding relation of handling channel, and distribute to described user.The type of service such as, obtained in step S202 with the corresponding relation handling channel is: the corresponding automatic teller machine channel of small amount individual the deposit or the withdrawal, and individual opens the corresponding high cube container channel of card business, the corresponding lowboy channel of Investment & Financing business.When described target service type is small amount individual the deposit or the withdrawal, automatic teller machine channel will be distributed for described client.
To described user, S204, shows that target corresponding to described target service type handles channel in display screen.
S205, handles target latency number assignment minimum in unappropriated wait number corresponding to channel to described user by described target.
Concrete, for described user distributes after target handles channel, obtain described target and handle unappropriated wait number corresponding to channel, and give described user by target latency number assignment minimum in described wait number.Such as, it can be 0-99999 that described target handles wait number corresponding to channel, wherein, 0 ~ 400 for have distributed and respective user has handled the wait number of finishing service, 401 ~ 404 for have distributed and respective user just at the wait number of transacting business, 405 ~ 420 for have distributed and respective user at the wait number waiting for transacting business, 421 ~ 99999 is unappropriated wait number, it is 421 ~ 99999 that this step obtains unappropriated wait number, wherein minimum target latency number is 421, then distribute described user by 421.When described wait number assignment to 99999, cycle assignment from 0.Described target latency number is in order to combine the wait number of handling the user of target service to determine that user that described target latency number is corresponding handles the order of described target service.Such as, described target latency number is 93, and the wait number handling the user of target service is 81, then can determine the user that now target latency number is corresponding handle order be the 12nd.
S206, to target latency number minimum described in user feedback.
The target latency number distributing to described user in step S203 is fed back to described user, user can be fed back to by various feedback mode, such as, can by printing the feedback system of the strip of calling out the numbers of target latency number, also the mobile terminal identification of user can be received while receiving user ID, and by sending the feedback system of target latency number to described mobile terminal according to described mobile terminal identification, can also by directly described target latency number being illustrated in the exhibition method of display screen.
S207, when detect described target handle channel be in idle condition time, handle wait number corresponding to channel according to described target and send to the user of correspondence the prompting handling target service.
Concrete, described target is handled channel and can be comprised at least one and handle position, and when described target handles channel, any one is handled when position is in idle condition and judges that described target is handled channel and is in idle condition.Described target handles channel, and any one is handled the decision procedure whether position be in idle condition and can have multiple, such as, if it is automatic teller machine channel that described target handles channel, after user closes the trade, in screen, whether incoming traffic is handled and is completed, if detect, user inputs when being, judges that described target to be handled in channel this and handled position and be in idle condition.And for example, if it is lowboy channel that described target handles channel, target is handled this idle condition handling position of channel and is triggered input by lowboy teller.When described handle channel be in idle condition time, wait for that number and not handling in the user of target service waits for that the minimum user of number sends the prompting handling target service to being assigned with.Such as when described target handle channel be in idle condition time, and user corresponding to the last wait number of described target latency number is just at transacting business or when having finished business, send the voice message of targeted customer's transacting business corresponding to target latency number, handle region to point out described targeted customer to correspondence and handle target service.
The embodiment of the present invention is according to the type of service preset and the corresponding relation handling channel, target service type for user's submission is distributed corresponding target and is handled channel, and described target is handled channel show described user, handle target service with the region of handling making described user handle channel corresponding to described target.Achieve the robotization shunting of business handling, improve the efficiency of business handling shunting.
Consult Fig. 3, Fig. 3 is the schematic flow sheet of the method for a kind of business handling shunting that further embodiment of this invention provides, and as shown in the figure, described method can comprise:
S301, receives the user ID of user's submission and the target service type of target service to be handled.
Described user ID and described target service type can input simultaneously, also can successively input.Described type of service includes but are not limited to individual the deposit or the withdrawal, individual opens card business, Investment & Financing business, foreign exchange transaction etc.Above-mentioned user ID can comprise ID (identity number) card No., bank's card number etc.
S302, the customer type database according to presetting determines the customer type that described user ID is corresponding.
Above-mentioned customer type can comprise normal client type, Very Important Person type and diamond customer type etc., for the customer type beyond normal client sets up the database storing relative users mark, as Very Important Person database and diamond customer database, the customer ID determining user in first time is after Very Important Person type or diamond customer type, described customer ID is stored in corresponding customer type database, when customer type changes, corresponding customer type database can be upgraded.Concrete, in described Very Important Person database and described diamond customer database, retrieve described user ID respectively, if retrieve, then described user ID is corresponding customer type, if do not retrieve, then described user ID is normal client type.
S303, obtains type of service according to described customer ID and handles the corresponding relation of channel.
Different customer types can have for same business different handles channel, different types of service is corresponding from different client's classifications with the corresponding relation handling channel, obtains the type of service preset and the corresponding relation handling channel in this step according to described customer type.
S304 is that the target that described user distributes described target service type corresponding handles channel according to described corresponding relation.
To described user, S305, shows that target corresponding to described target service type handles channel in display screen.
S306, from preset route data storehouse obtain described target handle channel corresponding handle region route.
Set up route data storehouse in advance, described route data library storage target is handled channel and is handled the corresponding relation of region route, distribute after target handles channel to described user in step S304, choose from described route data storehouse described target handle channel corresponding handle region route.
S307, handles region route described in showing in display screen to described user.
The region route of handling obtained in step S306 is illustrated in display screen, with make user according to described handle region route to described in handle region transacting business.It should be noted that, step S306 performs after step S304 to step S307, can perform after step S305, also can perform with step S305 simultaneously.
S308, handles target latency number assignment minimum in unappropriated wait number corresponding to channel to described user by described target.
Concrete, for described user distributes after target handles channel, obtain described target and handle unappropriated wait number corresponding to channel, and give described user by wait number assignment minimum in described wait number.Described target latency number is in order to combine the wait number of handling the user of target service to determine that user that described target latency number is corresponding handles the order of described target service.
S309, to target latency number minimum described in user feedback.
The target latency number distributing to described user in step S308 is fed back to described user, user can be fed back to by various feedback mode, such as, can by printing the feedback system of the strip of calling out the numbers of target latency number, also the mobile terminal identification of user can be received while receiving user ID, and by sending the feedback system of target latency number to described mobile terminal according to described mobile terminal identification, can also by directly described target latency number being illustrated in the exhibition method of display screen.
S310, when detect described target handle channel be in idle condition time, handle wait number corresponding to channel according to described target and send to the user of correspondence the prompting handling target service.
Concrete, described target is handled channel and can be comprised at least one and handle position, when described target handles channel, any one is handled when position is in idle condition and judges that described target is handled channel and is in idle condition, described target handles channel, and any one is handled the decision procedure whether position be in idle condition and can have multiple, such as, if it is automatic teller machine channel that described target handles channel, after user closes the trade, in screen, whether incoming traffic is handled and is completed, if detect, user inputs when being, judge that described target to be handled in channel this and handled position and be in idle condition.And for example, if it is lowboy channel that described target handles channel, target is handled this idle condition handling position of channel and is triggered input by lowboy teller.When described handle channel be in idle condition time, wait for that number and not handling in the user of target service waits for that the minimum user of number sends the prompting handling target service to being assigned with.Such as when described target handle channel be in idle condition time, and user corresponding to the last wait number of described target latency number is just at transacting business or when having finished business, send the voice message of targeted customer's transacting business corresponding to target latency number, handle region to point out described targeted customer to correspondence and handle target service.
The embodiment of the present invention is according to the type of service preset and the corresponding relation handling channel, target service type for user's submission is distributed corresponding target and is handled channel, and described target is handled channel show described user, handle target service with the region of handling making described user handle channel corresponding to described target.Achieve the robotization shunting of business handling, improve the efficiency of business handling shunting.
Consult Fig. 4, Fig. 4 is the structural representation of the device of a kind of business handling shunting that the embodiment of the present invention provides, as shown in the figure, described device can comprise: receiving element 401, corresponding relation acquiring unit 402, channel allocation units 403 and display unit 404, wherein:
Receiving element 401, for receiving the target service type of the target service to be handled that user submits to.
Concrete, described type of service includes but are not limited to individual the deposit or the withdrawal, individual opens card business, Investment & Financing business, foreign exchange transaction etc.
Corresponding relation acquiring unit 402, for obtaining the type of service pre-set and the corresponding relation handling channel.
Described channel of handling includes but are not limited to high cube container channel, lowboy channel, automatic teller machine channel, e-bank's channel etc.Described corresponding relation acquiring unit 402 obtains the type of service set up in advance and handles the corresponding relation of channel, is that the target that described user distributes described target service type corresponding handles channel for giving channel allocation units 403 according to described corresponding relation.Such as, described corresponding relation can be: the corresponding automatic teller machine channel of small amount individual the deposit or the withdrawal, and individual opens the corresponding high cube container channel of card business, the corresponding lowboy channel of Investment & Financing business.
In a kind of optional embodiment, described receiving element 401, also for receiving the user ID that user submits to.Above-mentioned user ID can comprise ID (identity number) card No., bank's card number etc.
Described device also comprises:
Customer type determining unit 405, for determining according to the customer type database preset the customer type that described user ID is corresponding.
Concrete, above-mentioned customer type can comprise normal client type, Very Important Person type and diamond customer type etc., be the database of the customer type foundation storage relative users mark beyond normal client in advance, as Very Important Person database and diamond customer database, the customer ID determining user in first time is after Very Important Person type or diamond customer type, described customer ID is stored in corresponding customer type database, when customer type changes, corresponding customer type database can be upgraded.Customer type determining unit 405 retrieves described user ID respectively in described Very Important Person database and described diamond customer database, if retrieve, then determine that described user ID is corresponding customer type, if do not retrieve, then determine that described user ID is normal client type.Such as, the user ID that A Very Important Person is submitted to is ID (identity number) card No., after described receiving element 401 receives the ID (identity number) card No. of submission, whether customer type determining unit 405 is retrieved described customer ID respectively and is stored in Very Important Person database and diamond customer database, when retrieve described ID (identity number) card No. in described Very Important Person database time, customer type corresponding for A client is judged to be Very Important Person type.For another example, after B normal client submits the ID (identity number) card No. of oneself to, customer type determining unit 405 fails to retrieve described ID (identity number) card No. in described Very Important Person database and described diamond customer database, then customer type corresponding for B client is judged to be normal client type.And for example, when C client is to bank outlets' first time transacting business, after described receiving element 401 receives the user ID of C client, customer type determining unit 405 fails to retrieve described user ID in customer type database, then customer type corresponding for C client is judged to be normal client type.
Described corresponding relation acquiring unit 402, specifically for obtaining type of service and the corresponding relation handling channel according to described customer type.
Concrete, different customer types can have for same business different handles channel, such as, the channel of handling that the client of normal client type handles Investment & Financing business is lowboy channel, the channel of handling that the client of Very Important Person type handles Investment & Financing business is that VIP manages money matters room channel, the channel of handling that the client of diamond customer type handles Investment & Financing business is VIP expert's channel, different types of service is corresponding from different client's classifications with the corresponding relation handling channel, described corresponding relation acquiring unit 402 obtains type of service according to the described customer type determined and handles the corresponding relation of channel.
Channel allocation units 403, for being that the target that described user distributes described target service type corresponding handles channel according to described corresponding relation.
Concrete, the type of service pre-set that channel allocation units 403 obtain according to described corresponding relation acquiring unit 402 and the corresponding relation handling channel determine that target corresponding to described target service type handles channel, and distribute to described user.The type of service that such as described corresponding relation acquiring unit 402 obtains and the corresponding relation handling channel are: the corresponding automatic teller machine channel of small amount individual the deposit or the withdrawal, and individual opens the corresponding high cube container channel of card business, the corresponding lowboy channel of Investment & Financing business.When described target service type is small amount individual the deposit or the withdrawal, channel allocation units 403 distribute automatic teller machine channel for described client.
Display unit 404, for showing that to described user target corresponding to described target service type handles channel, handles target service with the region of handling making described user handle channel corresponding to described target.
Concrete, be that the target of described user distribution is handled channel in display screen and displayed by channel allocation units 403, handle target service with the region of handling making described user handle channel corresponding to described target.
Optionally, described device can also comprise number assignment unit 406, number feedback unit 407 and Tip element 408:
Number assignment unit 406, for handling target latency number assignment minimum in unappropriated wait number corresponding to channel to described user by described target.
Concrete, channel allocation units 403 distribute after target handles channel for described user, and number assignment unit 406 obtains described target and handles unappropriated wait number corresponding to channel, and gives described user by wait number assignment minimum in described wait number.Such as, it can be 0-99999 that described target handles wait number corresponding to channel, wherein, 0 ~ 400 for have distributed and respective user has handled the wait number of finishing service, 401 ~ 404 for have distributed and respective user just at the wait number of transacting business, 405 ~ 420 for have distributed and respective user at the wait number waiting for transacting business, 421 ~ 99999 is unappropriated wait number, it is 421 ~ 99999 that number assignment unit 406 obtains unappropriated wait number, wherein minimum target latency number is 421, then target latency number 421 is distributed described user by number assignment unit 406.When described wait number assignment to 99999, cycle assignment from 0.Described target latency number is in order to combine the wait number of handling the user of target service to determine that user that described target latency number is corresponding handles the order of described target service.Such as, described target latency number is 93, and the wait number handling the user of target service is 81, then can determine the user that now target latency number is corresponding handle order be the 12nd.
Number feedback unit 407, for target latency number minimum described in user feedback.
Target latency number channel allocation units 403 being distributed to described user feeds back to described user, user can be fed back to by various feedback mode, such as, can by printing the feedback system of the strip of calling out the numbers of target latency number, also the mobile terminal identification of user can be received while receiving user ID, and by sending the feedback system of target latency number to described mobile terminal according to described mobile terminal identification, can also by directly described target latency number being illustrated in the exhibition method of display screen.
Tip element 408, for when detect described target handle channel be in idle condition time, handle wait number corresponding to channel according to described target and send to the user of correspondence the prompting handling target service.
Concrete, described target is handled channel and can be comprised at least one and handle position, when described target handles channel, any one is handled when position is in idle condition and judges that described target is handled channel and is in idle condition, described target handles channel, and any one is handled the decision procedure whether position be in idle condition and can have multiple, such as, if it is automatic teller machine channel that described target handles channel, after user closes the trade, in screen, whether incoming traffic is handled and is completed, if detect, user inputs when being, judge that described target to be handled in channel this and handled position and be in idle condition.And for example, if it is lowboy channel that described target handles channel, target is handled this idle condition handling position of channel and is triggered input by lowboy teller.When described handle channel be in idle condition time, to being assigned with, Tip element 408 waits for that number and not handling in the user of target service waits for that the minimum user of number sends the prompting handling target service.Such as when described target handle channel be in idle condition time, and user corresponding to the last wait number of described target latency number is just at transacting business or when having finished business, Tip element 408 sends the voice message of targeted customer's transacting business corresponding to target latency number, handles region handle target service to point out described targeted customer to correspondence.
In another kind of optional embodiment, described device can also comprise route acquiring unit 409:
Route acquiring unit 409, for from preset route data storehouse in obtain described target handle channel corresponding handle region route.
Set up route data storehouse in advance, described route data library storage target is handled channel and is handled the corresponding relation of region route, channel allocation units 403 distribute after target handles channel to described user, route acquiring unit 409 choose from described route data storehouse described target handle channel corresponding handle region route.
Described display unit 404, also handles region route described in showing to described user.
What route acquiring unit 409 obtained by described display unit 404 handle region route is illustrated in display screen, with make user according to described handle region route to described in handle region transacting business.
The embodiment of the present invention is according to the type of service preset and the corresponding relation handling channel, target service type for user's submission is distributed corresponding target and is handled channel, and described target is handled channel show described user, handle target service with the region of handling making described user handle channel corresponding to described target.Achieve the robotization shunting of business handling, improve the efficiency of business handling shunting.
One of ordinary skill in the art will appreciate that all or part of flow process realized in above-described embodiment method, that the hardware that can carry out instruction relevant by computer program has come, described program can be stored in a computer read/write memory medium, this program, when performing, can comprise the flow process of the embodiment as above-mentioned each side method.Wherein, described storage medium can be magnetic disc, CD, read-only store-memory body (Read-Only Memory, ROM) or random store-memory body (Random Access Memory, RAM) etc.
Above disclosedly be only present pre-ferred embodiments, certainly can not limit the interest field of the present invention with this, therefore according to the equivalent variations that the claims in the present invention are done, still belong to the scope that the present invention is contained.
Claims (10)
1. a method for business handling shunting, is characterized in that, comprising:
Receive the target service type of the target service to be handled that user submits to;
Obtain the type of service pre-set and the corresponding relation handling channel;
Be that the target that described user distributes described target service type corresponding handles channel according to described corresponding relation;
In display screen, show that target corresponding to described target service type handles channel to described user, handle target service with the region of handling making described user handle channel corresponding to described target.
2. the method for claim 1, is characterized in that, described method also comprises:
Receive the user ID that described user submits to;
Customer type database according to presetting determines the customer type that described user ID is corresponding;
Obtain the type of service pre-set to comprise with the corresponding relation handling channel:
Obtain type of service according to described customer type and handle the corresponding relation of channel.
3. the method for claim 1, is characterized in that, also comprises described in described method:
Described target be handled target latency number assignment minimum in unappropriated wait number corresponding to channel to described user;
To target latency number minimum described in user feedback;
When detect described target handle channel be in idle condition time, handle wait number corresponding to channel according to described target and send to the user of correspondence the prompting handling target service.
4. the method for claim 1, is characterized in that, described method also comprises:
From preset route data storehouse obtain described target handle channel corresponding handle region route;
Region route is handled described in showing to described user in display screen.
5. the method for claim 1, is characterized in that, described in handle channel and comprise high cube container channel, lowboy channel, automatic teller machine channel, e-bank's channel.
6. a device for business handling shunting, is characterized in that, comprising:
Receiving element, for receiving the target service type of the target service to be handled that user submits to;
Corresponding relation acquiring unit, for obtaining the type of service pre-set and the corresponding relation handling channel;
Channel allocation units, for being that the target that described user distributes described target service type corresponding handles channel according to described corresponding relation;
Display unit, for showing that to described user target corresponding to described target service type handles channel, handles target service with the region of handling making described user handle channel corresponding to described target.
7. device as claimed in claim 6, is characterized in that,
Described receiving element, also for receiving the user ID that user submits to;
Described device also comprises:
Customer type determining unit, for determining according to the customer type database preset the customer type that described user ID is corresponding;
Described corresponding relation acquiring unit, specifically for obtaining type of service and the corresponding relation handling channel according to described customer type.
8. device as claimed in claim 6, it is characterized in that, described device also comprises:
Number assignment unit, for handling target latency number assignment minimum in unappropriated wait number corresponding to channel to described user by described target;
Number feedback unit, for target latency number minimum described in user feedback;
Tip element, for when detect described target handle channel be in idle condition time, handle wait number corresponding to channel according to described target and send to the user of correspondence the prompting handling target service.
9. device as claimed in claim 6, it is characterized in that, described device also comprises:
Route acquiring unit, for from preset route data storehouse in obtain described target handle channel corresponding handle region route;
Described display unit, also handles region route described in showing to described user.
10. device as claimed in claim 6, is characterized in that, described in handle channel and comprise high cube container channel, lowboy channel, automatic teller machine channel, e-bank's channel.
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