CN107464149A - It is a kind of to be used to service method, apparatus, equipment and the storage medium guided - Google Patents
It is a kind of to be used to service method, apparatus, equipment and the storage medium guided Download PDFInfo
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- G—PHYSICS
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- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
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Abstract
It is used to service method, apparatus, equipment and the storage medium guided the invention discloses a kind of, including：When the user profile for detecting the collection of user's harvester meets that user guides condition, user is prompted to input pending business information；The pending business information is obtained, and the pending business information is matched with the business information of preset service equipment, with service equipment corresponding to determination；Equipment director information is generated based on the service equipment, so that the user determines the service equipment based on the equipment director information.Sampling such scheme can solve the service equipment that user can not be quickly found out required for transacting business, lose time, influence work efficiency, and when lobby manager is busy, user is guided due to unmanned, the problem of making user can not carry out business handling, reach and guided user to be quickly found out service equipment corresponding with the business that needs are handled, the effect increased work efficiency.
Description
Technical field
The present embodiments relate to financial services equipment field, more particularly to it is a kind of be used to servicing guide method, apparatus,
Equipment and storage medium.
Background technology
In order to improve efficiency of service, alleviation sales counter pressure, facilitate user, bank has purchased automatic teller machine, wholesale is deposited
Withdrawal all-in-one, passbook update machine, receipt printer, excellent shield dispenser, wage flowing water, bank card flowing water self-service printer, from
Help out card machine and change bank card binding cell-phone number self-service machine etc. can Self-Service service equipment, carried out electronic silver
Capable, self-service withdrawal, it is self-service transfer accounts, it is self-service step on the self-service business such as folding, financial management in the Internet, greatly improve showing for bank's processing business
Generationization is horizontal.Before business handling is carried out, user needs the service required for finding transacting business in numerous service equipments to set
It is standby.But these service equipment species are various, profile is similar, also clearly indicates that equipment is handled without careful sign in device external
Type of service.
In the prior art, two methods of generally use are guided user.First method：Bank can place simply
Label, the type of designation equipment transacting business, user found according to equipment label.Second method：User is to hall
Manager is inquired, the type of service that lobby manager handles according to user, is guided user to find corresponding equipment, is carried out business
Handle.
Following defect be present in method of the prior art：In first method, user can not be quickly found out transacting business institute
Which platform machine the service equipment needed is, loses time, influences work efficiency；In second method, when lobby manager is busy,
It is unmanned to guide user so that user can not carry out handling for business.
The content of the invention
In view of this, the present invention provides a kind of method, apparatus, equipment and storage medium for being used to service guide, to realize
Guide user to be quickly found out service equipment corresponding with the business for needing to handle, increase work efficiency.
In a first aspect, be used to service the method guided the embodiments of the invention provide a kind of, including：
When the user profile for detecting the collection of user's harvester meets that user guides condition, prompt user that input is pending
Business information；
The pending business information is obtained, and the business information of the pending business information and preset service equipment is carried out
Matching, with service equipment corresponding to determination；
Equipment director information is generated based on the service equipment, so that the user is determined based on the equipment director information
The service equipment.
Second aspect, the embodiment of the present invention additionally provide a kind of device for being used to service guide, including：
Business information reminding module, for meeting user's index strip when the user profile for detecting the collection of user's harvester
During part, user is prompted to input pending business information；
Business information matching module, for obtaining the pending business information, and by the pending business information with presetting
The business information of service equipment is matched, with service equipment corresponding to determination；
Director information generation module, for generating equipment director information based on the service equipment, so that user's base
The service equipment is determined in the equipment director information.
The third aspect, the embodiment of the present invention additionally provide a kind of equipment for being used to service guide, including：
One or more processors；
Memory, for storing one or more programs；
User's harvester, for gathering user profile；
When one or more of programs are by one or more of computing devices so that one or more of processing
Device realizes the method for being used to service guide described in the embodiment of the present invention.
Fourth aspect, the embodiment of the present invention additionally provide a kind of computer-readable recording medium, are stored thereon with computer
Program, the program realize the method for being used to service guide described in the embodiment of the present invention when being executed by processor.
Method, apparatus, equipment and the storage medium guided provided by the present invention for service, by detecting that user adopts
When the user profile of acquisition means collection meets that user guides condition, user is prompted to input pending business information, and by pending business
Information is matched with the business information of preset service equipment, it is determined that corresponding service equipment, generates equipment director information, so that
User determines the service equipment for meeting self-demand according to equipment director information, and transacting business can not be quickly found out by solving user
Required service equipment, cause work efficiency of losing time, influence, and when lobby manager is busy, guided due to unmanned
The problem of user makes user can not carry out business handling, reached guide user be quickly found out it is corresponding with the business that needs are handled
Service equipment, the effect increased work efficiency.
Brief description of the drawings
Fig. 1 is a kind of flow chart for being used to service the method guided that the embodiment of the present invention one provides；
Fig. 2 is a kind of flow chart for being used to service the method guided that the embodiment of the present invention two provides；
Fig. 3 is a kind of flow chart for being used to service the method guided that the embodiment of the present invention three provides；
Fig. 4 is a kind of structural representation for being used to service the device guided that the embodiment of the present invention four provides；
Fig. 5 is a kind of structural representation for being used to service the equipment guided that the embodiment of the present invention five provides.
Embodiment
The present invention is described in further detail with reference to the accompanying drawings and examples.It is understood that this place is retouched
The specific embodiment stated is used only for explaining the present invention, rather than limitation of the invention.It also should be noted that in order to just
Part related to the present invention rather than entire infrastructure are illustrate only in description, accompanying drawing.
Embodiment one
Fig. 1 is a kind of flow chart for being used to service the method guided that the embodiment of the present invention one provides, and the present embodiment can fit
For the situation to needing the user of transacting business to be guided automatically, this method can be by holding for servicing the device guided
OK, described device is performed by software and/or hardware, and described device configuration is for servicing in the equipment guided.With reference to figure 1,
It specifically comprises the following steps：
Step 110, when detect user's harvester collection user profile meet user guide condition when, prompt user
Input pending business information.
In the present embodiment, the business related to bank is handled using user to be described as scene.Wherein, user gathers dress
Put for gathering user profile, and the user profile collected is sent to for servicing the equipment guided.User's harvester
Can be human body proximity sensor and/or image acquisition device etc..Image acquisition device can be video camera etc..Optionally, by user
Harvester is placed in the certain distance of bank's entrance, is for embodiment to ensure that user's harvester can gather exactly
The no data for thering is user to enter bank.User's harvester can be placed on the inside for servicing the equipment guided, can also
The equipment guided with user service is relatively independent.It is preferred that user's harvester is placed on for servicing in the equipment guided
Portion.Further, user profile is the data of user's harvester output.When user's harvester is human body proximity sensor
When, user profile is the switching signal of human body proximity sensor output.When user's harvester is image acquisition device, Yong Huxin
The view data for image acquisition device shooting is ceased, is designated as user images information.
Further, user guides the particular content of condition to be set according to actual conditions, when user profile expires
When sufficient user guides condition, illustrate there is user to enter bank, business guide can be carried out to the user.
When user's harvester is human body proximity sensor, it can receive switching signal that user, which guides condition,；When
When user's harvester is image acquisition device, user guide condition can be collection user images information include it is at least one
User's picture.
Specifically, when user enters bank, user's harvester can export the user profile of correlation.Guided for servicing
Equipment parse the user profile after, if it is determined that meet user guide condition, user is prompted.Wherein it is possible to pass through
Voice playing device plays voice message, so that after user hears voice message, close to the equipment for being used for service guide and passes through
Service guide is enjoyed for servicing the equipment guided.For example, playing, " distinguished customer may I ask what business you will handle" with
Carry out voice message.
Further, pending business information comprises at least the type of service that user it is expected to handle.Wherein, type of service includes
But it is not limited to：The printing of wage flowing water, modification bank card binding cell-phone number, it is self-service open card, passbook update, receipt prints and excellent shield
Provide etc..Specifically, when playing voice message or afterwards, display reminding circle in the display screen for servicing guiding apparatus
Face, to prompt user to input the type of service for needing to handle.Wherein, display screen can be touch display screen, the tool of prompting interface
Body display content the present embodiment is not construed as limiting.
Step 120, obtain the pending business information, and by the pending business information and the business of preset service equipment
Information is matched, with service equipment corresponding to determination.
Wherein, the business information of preset service equipment includes all service equipments of current typing and each service is set
The standby type of service that can be handled.After obtaining the pending business information of user's input, pending business information is parsed, and will parse what is obtained
Pending business information is matched with the business information of preset service equipment, to determine clothes corresponding with the pending type of service of user
Business equipment.Wherein, the particular content of matching operation is：Being searched according to the type of service included in pending business information to handle
The business information of the type of service, and export service equipment corresponding with business information.
Optionally, the acquisition pending business information includes following at least one：
The touch operation obtained based on touch display screen determines pending business information；
The speech data obtained based on voice-input device determines pending business information；
The key information obtained based on setting button determines pending business information.
Optionally, the menu of business information is shown in touch display screen, including at least the printing of wage flowing water, modification bank
Card binding cell-phone number, self-service open the business information such as card, passbook update, receipt printing, excellent shield granting.Now, user can pass through
Click directly on, be conveniently inputted into pending business information.
Optionally, handwriting input region is shown in touch display screen, user can be directly in the hand-written of touch display screen
The title or keyword of the pending business information of input area handwriting input, such as：Handwriting input " flowing water printing ".Now, user
Handwriting input can be directly carried out according to demand without the lookup of business information so that service more hommization.
Optionally, voice-input device can be microphone, and user can be by saying pending business information against microphone
Title or the mode of keyword input pending business information.Now, user can carry out phonetic entry according to demand so that service
It is more intelligent.
Optionally, setting button includes at least one physical button.Different key and business can be shown in display screen
The corresponding relation of information, to prompt user to be conveniently inputted into according to business demand by setting key-press input key information, realization
Pending business information.
Step 130, based on the service equipment generate equipment director information so that the user be based on the equipment guide
Information determines the service equipment.
In the present embodiment, equipment director information can include the positional information and/or flag information of service equipment, example
Such as, the numbering of the particular location of service equipment and/or service equipment.Further, preset corresponding to different service equipments
Equipment director information, and the equipment director information according to corresponding to being transferred the service equipment that matching obtains, so that user is based on equipment
Director information can directly find service equipment and carry out business handling.
Optionally, the equipment director information includes：At least one in text information, audio-frequency information and laser intelligence
Kind.
Specifically, number is marked on each service equipment, to be identified and distinguish to service equipment.Number can be
Numeral or letter.Optionally, text information is generated based on service equipment, and be shown in touch display screen, wherein, text information
Number comprising service equipment, so that user determines service equipment based on number.For example, when determination is that No. 5 machines handle wage stream
During water print service, text information is shown in touch display screen：" be please lined up to No. 5 machines and handle wage flowing water print service ".
Also optionally based on service equipment generation audio-frequency information, wherein, audio-frequency information includes the number of service equipment, passes through
Voice playing device plays audio-frequency information, so that user determines service equipment based on number.For example, when determination is that No. 5 machines are handled
During wage flowing water print service, voice message is sent：" be please lined up to No. 5 machines and handle wage flowing water print service ".Need to illustrate
, the positional information of service equipment can also be added in text information and audio-frequency information, so that user passes through text information
Or the particular location of the clear and definite service equipment of audio-frequency information.
Optionally, laser intelligence is generated based on service equipment, the red or eye-catching light of green is sent by light source module, directly
Directive service equipment is connect, so that user directly determines service equipment according to light.
If it should be noted that confirm after matching currently without the service equipment that can handle user and treat transacting business
When, it can prompt user's selection is artificial to handle service, and the equipment director information of automatic row number equipment is generated, to prompt user to enter
Row row number.
The method that the present embodiment provides, by meeting that user guides in the user profile for detecting the collection of user's harvester
During condition, user is prompted to input pending business information, and the business information of pending business information and preset service equipment is carried out
Service equipment corresponding to being determined after matching, generates equipment director information, so that user determines to meet certainly according to equipment director information
The service equipment of body demand.Solve the service equipment that user can not be quickly found out required for transacting business, lose time, influence
Work efficiency, and when lobby manager is busy, user is guided due to unmanned, the problem of making user can not carry out business handling,
Reach and guided user to be quickly found out service equipment corresponding with the business that needs are handled, the effect increased work efficiency.
Embodiment two
Fig. 2 is a kind of flow chart for being used to service the method guided that the embodiment of the present invention two provides, and the present embodiment is upper
State and embodied on the basis of embodiment.Specifically, user's harvester is human body proximity sensor, described when detection
When the user profile gathered to user's harvester meets that user guides condition, prompting user to input pending business information includes：
When detecting the proximity transducer output switching signal, the first default voice message data are played, to prompt user to approach
For servicing the equipment guided and inputting pending business information.
Further, the service equipment includes at least two, and equipment director information bag is generated based on the service equipment
Include：The status information of at least two service equipments is obtained, the status information includes：Idle condition or busy condition；Work as presence
During service equipment in idle condition, according to first at least one service equipment in idle condition of setting rule selection simultaneously
Equipment director information corresponding to generation；When in the absence of the service equipment in idle condition and in the presence of the service in busy condition
During equipment, guided according to equipment corresponding to second at least one service equipment in busy condition of setting rule selection and generation
Information.
With reference to figure 2, it specifically comprises the following steps：
Step 210, it is confirmed whether to detect the switching signal of human body proximity sensor output.When detecting that the human body connects
During nearly sensor output switching signal, step 220 is performed.Otherwise, step 210 is repeated.
Wherein, for human body proximity sensor based on microwave Doppler principle, planar antenna makees induction system, with micro- place
Reason device makees a kind of inductor controlled.The operation principle of human body proximity sensor is：There is high-frequency transmitter inside, can make coil
Send high frequency magnetic field；Measurand can make detection object surface produce vortex flow close to high frequency magnetic field, and vortex flow can trigger
Magnetic field in opposite direction；Transmitter is influenceed to offset and stops shaking by hair magnetic field caused by vortex flow；Pass through the presence or absence of vibrations
Control output switching signal.The transducing part of human body proximity sensor has very high detection sensitivity to neighbouring personage movement, again
The voice signal of surrounding environment is suppressed, there is very strong antijamming capability.It is adjustable to detect human body proximity distance, can adjust
Radius is about about 0~5 meter, and search coverage is in biparting shape, and covering spatial dimension is big.Work very reliable, typically no wrong report, energy
The steady operation within the temperature range of -15~+60 degrees Celsius, it is the alarm of conventional infrared ray, ultrasonic wave, pyroelectricity element composition
Circuit and conventional microwave circuit are incomparable, are the optimal selections currently as alarm and state-detection.Further,
After user enters the search coverage of human body proximity sensor, human body proximity sensor output switching signal.
Step 220, the first default voice message data are played, to prompt user close to being used to servicing the equipment guided and defeated
Enter pending business information.
Specifically, when detecting the switching signal of human body proximity sensor output for servicing the equipment guided, confirm full
The default guide condition of foot, and the first default voice message data are played by voice playing device, to prompt user is close to be used for
Service the equipment guided and input pending business information.Wherein, the first default voice message data are the audio letter prestored
Breath.Its specific content can carry out equipment according to actual conditions, for example, " distinguished customer may I ask what industry you will handle
Business”.Voice playing device can be loudspeaker etc..Optionally, the first default voice message data can also be video information,
Now, video pictures are played by display screen, passes through voice playing device playing audio-fequency data.
Step 230, obtain the pending business information, and by the pending business information and the business of preset service equipment
Information is matched, with service equipment corresponding to determination.
Wherein, may currently exist more can handle the service equipment that user treats transacting business.Now, with preset service
After equipment matching, determine that whole service equipments that user treats transacting business can be handled.
Step 240, the status information for obtaining at least two service equipments.
Wherein, status information includes：Idle condition or busy condition.Optionally, status information also includes：Distress condition.
Idle condition refers to that user can not have to be lined up directly to carry out business handling by service equipment；Busy condition refers to service equipment
Currently it is in use, user needs to be lined up；Distress condition refers to that service equipment can not provide the user service.
Optionally, service equipment can be spaced to for servicing the equipment guided and send current status information, if with
In the status information for not receiving some service equipment in the equipment setting time that service is guided, then confirm that the service equipment is in
Distress condition.It is also optional, status enquiry is carried out to service equipment for servicing the equipment interval guided, to determine service equipment
Current status information.Further, it is determined that with user after the corresponding whole service equipments of transacting business, all clothes are obtained
The status information for equipment of being engaged in.
Step 250, it is confirmed whether the service equipment in idle condition be present.Set when the service in idle condition be present
When standby, step 260 is performed.When in the absence of service equipment in idle condition, step 270 is performed.
Step 260 is according to corresponding to first at least one service equipment in idle condition of setting rule selection and generation
Equipment director information.
Specifically, when the service equipment in idle condition be present, the clothes in idle condition are preferentially provided the user
The equipment director information for equipment of being engaged in.Now, according to first setting rule at least one service equipment for being in idle condition of selection
And equipment director information corresponding to generating, so that user directly arrives corresponding service equipment and carries out business handling, such benefit
It is the time that wait is saved for user, improves Consumer's Experience.Wherein, the first setting rule can be carried out according to actual conditions
Setting, such as at least one service equipment for being in idle condition of random selection, or, chosen distance is used to service guiding apparatus most
Near at least one is in the service equipment of idle condition.
Step 270, it is confirmed whether the service equipment in busy condition be present.Set when the service in busy condition be present
When standby, step 280 is performed.Otherwise, step 290 is performed.
Step 280, select at least one service equipment in busy condition according to the second setting rule and generate correspondingly
Equipment director information.
When the service equipment in the absence of idle condition and the service equipment of busy condition be present, illustrate now without can be with
The service equipment used immediately.Now, according to second at least one service equipment in busy condition of setting rule selection simultaneously
Equipment director information corresponding to generation, so that user device queue according to corresponding to being found director information waits.Wherein, second set
Set pattern can then be set according to actual conditions, such as confirm business handling progress to service equipment, and enter according to business handling
Degree selects at least service equipment that most fast finishing service is handled, or, the equipment that chosen distance is used to service guide is nearest
At least one be in busy condition service equipment.
Step 290, the artificial equipment director information handled service, and generate row number equipment automatically of prompting user's selection.
If there is no the service equipment in idle condition or busy condition, then user can be handled by, which illustrating, treats transacting business
Service equipment be completely in distress condition, at this point it is possible to prompt user that selection is manually handled, and prompt user to go to arrange in numerical order automatically
Equipment handles manual service row number.Wherein, concrete mode the present embodiment of prompting is not construed as limiting.
The method that the present embodiment provides, during by detecting human body proximity sensor output switching signal, it is pre- to play first
If voice message data；Obtain pending business information and matched with the business information of preset service equipment to determine at least two
Service equipment corresponding to platform；According to corresponding to the status information of at least two service equipments selects suitable service equipment and generation
Equipment director information, solve the service equipment that user can not be quickly found out required for transacting business, lose time, influence to handle affairs
Efficiency, and when lobby manager is busy, user is guided due to unmanned, the problem of making user can not carry out business handling, can be with
User is guided to be quickly found out service equipment corresponding with the business for needing to handle, meanwhile, ensure that user can pass through service as early as possible
Equipment transacting business, improves work efficiency.
Embodiment three
Fig. 3 is a kind of flow chart for being used to service the method guided that the embodiment of the present invention three provides, and the present embodiment is upper
State and embody on the basis of embodiment.Preferably, user's harvester is image acquisition device, described to detect that user adopts
When the user profile of acquisition means collection meets that user guides condition, prompting user to input pending business information includes：When detecting
When the user images information of described image collector collection includes at least one user's picture, the user images information is parsed
The attribute information of the user is obtained, the voice message data according to corresponding to playing the attribute information, to prompt user to approach
For servicing the equipment guided and inputting pending business information, the attribute information includes：Gender information and/or age information；
Or, when the user images information for detecting the collection of described image collector includes at least one user's picture, play second
Default voice message data, to prompt user close to for servicing the equipment guided and inputting pending business information.
With reference to figure 3, it specifically comprises the following steps：
Whether include at least one user's picture in step 310, the user images information of detection image collector collection.When
When detecting the user images information of described image collector collection includes at least one user's picture, step 320 is performed, it is no
Then, step 310 is continued executing with.
Wherein, image acquisition device is used to obtain user images information, can be picture pick-up device, including at least video camera.One
As for, image acquisition device can shoot the real-time pictures of bank's entrance and generate user images information.Specifically, for servicing
The equipment of guide analyzes user images information in real time, and confirms whether include at least one user's picture in user images information.
At least one user's picture refers to photograph the picture that at least one user enters bank.
Voice message data corresponding to step 320, broadcasting.
Specifically, the step can include following two schemes：
Scheme one, the parsing user images information obtain the attribute information of the user, are broadcast according to the attribute information
Voice message data corresponding to putting, to prompt user close to for servicing the equipment guided and inputting pending business information.
Wherein, it is right when the user images information for detecting that image acquisition device obtains includes at least one user's picture
The user images information of acquisition is parsed, and obtains the attribute information of the user.Now, the user images information of parsing is bag
The image information of the picture containing user.Further, attribute information includes：Gender information and/or age information.
Specifically, presetting voice message data corresponding to different attribute informations, adjusted according to the attribute information of user
Voice message data are simultaneously played out by voice playing device corresponding to taking, to prompt user close to for servicing setting for guide
It is standby and input pending business information.Wherein, same attribute information can correspond to multiple voice message data, at this point it is possible to according to
Attribute information transfers any voice message data at random.
For example, attribute information includes gender information, when gender information is female, corresponding voice message data include：It is " beautiful
Female, may I ask what business you will handle" or " Ms may I ask what business you will handle", it is corresponding when gender information is male
Voice message data include：" handsome boy may I ask what business you will handle" or " sir may I ask what business you will handle”.
Scheme two, the second default voice message data are played, to prompt user close to being used to servicing the equipment guided and defeated
Enter pending business information.
Wherein, when the user images information for detecting that image acquisition device obtains includes at least one user's picture, adjust
Take and play the second default voice message data, to prompt user to believe close to for servicing the equipment guided and inputting pending business
Breath.Wherein, the particular content of the second default voice message data can be according to actual conditions equipment, and e.g., " distinguished customer, please
Ask what business you will handle”.
Step 330, obtain the pending business information, and by the pending business information and the business of preset service equipment
Information is matched, with service equipment corresponding to determination.
Step 340, the status information for obtaining at least two service equipments.
Step 350, it is confirmed whether the service equipment in idle condition be present.Set when the service in idle condition be present
When standby, step 360 is performed.When in the absence of service equipment in idle condition, step 370 is performed.
Step 360, select at least one service equipment in idle condition according to the first setting rule and generate correspondingly
Equipment director information.
Step 370, it is confirmed whether the service equipment in busy condition be present.Set when the service in busy condition be present
When standby, step 380 is performed.Otherwise, step 390 is performed.
Step 380, select at least one service equipment in busy condition according to the second setting rule and generate correspondingly
Equipment director information.
Step 390, the artificial equipment director information handled service, and generate row number equipment automatically of prompting user's selection.
The method that the present embodiment provides, by including at least when the user images information for detecting image acquisition device collection
During one user's picture, voice message data corresponding to broadcasting；Obtain pending business information and by with preset service equipment
Business information carries out matching and determines at least two corresponding service equipments；Selected according to the status information of at least two service equipments
Suitable service equipment simultaneously generates the technical scheme of equipment director information, and solving user can not be quickly found out needed for transacting business
The service equipment wanted, loses time, and influences work efficiency, and when lobby manager is busy, guides user due to unmanned, use
Family can not carry out the problem of business handling, and user can be guided to be quickly found out service equipment corresponding with the business for needing to handle,
Meanwhile ensure that user can increase work efficiency as early as possible by service equipment transacting business.
Example IV
A kind of structural representation for being used to service the device guided that Fig. 4 provides for the embodiment of the present invention four, the present embodiment
Situation about being guided user is applicable to, with reference to figure 4, described device includes：
Business information reminding module 410, business information matching module 420 and director information generation module 430.
Wherein, business information reminding module 410, for meeting to use when the user profile for detecting the collection of user's harvester
When condition is guided at family, user is prompted to input pending business information；Business information matching module 420, for obtaining the pending industry
Business information, and pending business information is matched with the business information of preset service equipment, with service equipment corresponding to determination；
Director information generation module 430, for generating equipment director information based on the service equipment, so that user is based on the equipment
Director information determines the service equipment.
The device that the present embodiment provides, by meeting that user guides in the user profile for detecting the collection of user's harvester
During condition, user is prompted to input pending business information, and the business of the pending business information of acquisition and preset service equipment is believed
Breath is matched, and the equipment director information of corresponding with service equipment is generated according to matching result, so that user determines to meet itself
The service equipment of demand.Solve the service equipment that user can not be quickly found out required for transacting business, lose time, influence to do
Thing efficiency, and when lobby manager is busy, user is guided due to unmanned, the problem of making user can not carry out business handling, reached
Service equipment corresponding with the business for needing to handle, the effect increased work efficiency are quickly found out to user is guided.
Further, user's harvester is human body proximity sensor, and business information reminding module 410 is specifically used for：When
When detecting the human body proximity sensor output switching signal, the first default voice message data are played, to prompt user to connect
It is near to be used to service the equipment guided and input pending business information.
Further, user's harvester is image acquisition device, and business information reminding module 410 is specifically used for：Work as detection
When the user images information gathered to described image collector includes at least one user's picture, the user images letter is parsed
Breath obtains the attribute information of the user, the voice message data according to corresponding to playing the attribute information, to prompt user to connect
Near to be used to service the equipment guided and input pending business information, the attribute information includes：Gender information and/or age letter
Breath；Or, when the user images information for detecting the collection of described image collector includes at least one user's picture, broadcasting the
Two default voice message data, to prompt user close to for servicing the equipment guided and inputting pending business information.
Further, service equipment includes at least two, and director information generation module 430 includes state acquiring unit, sky
Not busy equipment allocation unit and busy equipment allocation unit；
State acquiring unit, for obtaining the status information of at least two service equipments, the status information includes：It is idle
State or busy condition；Free device allocation unit, for when the service equipment in idle condition be present, being set according to first
Set pattern then selects equipment director information corresponding at least one service equipment in idle condition and generation, so that the user
The service is determined based on the equipment director information；Busy equipment allocation unit, it is not present for working as in idle condition
Service equipment and exist in busy condition service equipment when, according to second setting rule selection at least one be in busy shape
Equipment director information corresponding to the service equipment of state and generation.
Further, business information matching module 420 includes acquiring unit and matching unit；
Acquiring unit is specifically used for following at least one：The touch operation obtained based on touch display screen determines pending business
Information；The speech data obtained based on voice-input device determines pending business information；The button letter obtained based on setting button
Breath determines pending business information.Matching unit, for the business information of the pending business information and preset service equipment to be entered
Row matching, with service equipment corresponding to determination.
Further, the equipment director information includes：At least one in text information, audio-frequency information and laser intelligence
Kind.
Said apparatus can perform the method that any embodiment of the present invention is provided, and possess the corresponding functional module of execution method
And beneficial effect.
Embodiment five
Fig. 5 is a kind of structural representation for being used to service the equipment guided that the embodiment of the present invention five provides, with reference to figure 5,
The equipment includes processor 510, memory 520, user's harvester 530, input unit 540 and output device 550；In equipment
The quantity of processor 510 can be one or more, in Fig. 5 by taking a processor 510 as an example；The number of user's harvester 530
Amount can be one or more, in Fig. 5 by taking user's harvester 530 as an example；Processor 510, memory in equipment
520th, user's harvester 530, input unit 540 can be connected with output device 550 by bus or other modes, in Fig. 5
Exemplified by being connected by bus.
Memory 520 is used as a kind of computer-readable recording medium, and journey is can perform available for storage software program, computer
Sequence and module, programmed instruction/module is (for example, be used for as corresponding to the method for being used for service and guiding in the embodiment of the present invention
Service the business information reminding module 410 in the device guided, business information matches 420 modules and director information generation module
430).Processor 510 is stored in software program, instruction and module in memory 520 by operation, so as to perform equipment
Various function application and data processing, that is, realize the above-mentioned method for being used to service guide.
Memory 520 can mainly include storing program area and storage data field, wherein, storing program area can store operation system
Application program needed for system, at least one function；Storage data field can store uses created data etc. according to terminal.This
Outside, memory 520 can include high-speed random access memory, can also include nonvolatile memory, for example, at least one
Disk memory, flush memory device or other non-volatile solid state memory parts.In some instances, memory 520 can enter one
Step includes that relative to the remotely located memory of processor 510, these remote memories network connection to equipment can be passed through.On
The example for stating network includes but is not limited to internet, intranet, LAN, mobile radio communication and combinations thereof.
User's harvester 530 includes：The nearly proximity transducer of people and/or image acquisition device.Human body proximity sensor, it is used for
The status information and output switching signal of user is detected, to control the broadcasting of default voice message data.Image acquisition device, it is used for
User images information is gathered, to control the broadcasting of default voice message data.
Input unit 540 includes touch display screen, voice-input device and setting button etc..Output device 550 can wrap
Include：Laser projecting apparatus, voice playing device and display screen etc..
The above-mentioned equipment for being used to service guide can perform the method that any embodiment of the present invention is provided, and possess execution method
Corresponding functional module and beneficial effect.
Embodiment six
The embodiment of the present invention six also provides a kind of storage medium for including computer executable instructions, and the computer can be held
When being performed by computer processor for performing a kind of method for being used to service guide, this method includes for row instruction：
When the user profile for detecting the collection of user's harvester meets that user guides condition, prompt user that input is pending
Business information；
The pending business information is obtained, and the business information of the pending business information and preset service equipment is carried out
Matching, with service equipment corresponding to determination；
Equipment director information is generated based on the service equipment, so that the user is determined based on the equipment director information
The service equipment.
Certainly, a kind of storage medium for including computer executable instructions that the embodiment of the present invention is provided, its computer
The operation of method that executable instruction is not limited to the described above, can also carry out that any embodiment of the present invention provided is used to service
Associative operation in the method for guide.
By the description above with respect to embodiment, it is apparent to those skilled in the art that, the present invention
It can be realized by software and required common hardware, naturally it is also possible to realized by hardware, but the former is more in many cases
Good embodiment.Based on such understanding, what technical scheme substantially contributed to prior art in other words
Part can be embodied in the form of software product, and the computer software product can be stored in computer-readable recording medium
In, floppy disk, read-only storage (Read-Only Memory, ROM), random access memory (Random such as computer
Access Memory, RAM), flash memory (FLASH), hard disk or CD etc., including some instructions are causing a computer to set
Standby (can be personal computer, server, or network equipment etc.) performs the method described in each embodiment of the present invention.
It is worth noting that, above-mentioned be used in the embodiment for the device that service is guided, included unit and module
Simply divided according to function logic, but be not limited to above-mentioned division, as long as corresponding function can be realized；
In addition, the specific name of each functional unit is also only to facilitate mutually distinguish, the protection domain being not intended to limit the invention.
Pay attention to, above are only presently preferred embodiments of the present invention and institute's application technology principle.It will be appreciated by those skilled in the art that
The invention is not restricted to specific embodiment described here, can carry out for a person skilled in the art various obvious changes,
Readjust and substitute without departing from protection scope of the present invention.Therefore, although being carried out by above example to the present invention
It is described in further detail, but the present invention is not limited only to above example, without departing from the inventive concept, also
Other more equivalent embodiments can be included, and the scope of the present invention is determined by scope of the appended claims.
Claims (10)
1. a kind of be used to service the method guided, it is characterised in that including：
When the user profile for detecting the collection of user's harvester meets that user guides condition, user is prompted to input pending business
Information；
Obtain the pending business information, and the business information of the pending business information and preset service equipment is carried out
Match somebody with somebody, with service equipment corresponding to determination；
Equipment director information is generated based on the service equipment, so that the user is based on described in equipment director information determination
Service equipment.
2. according to the method for claim 1, it is characterised in that user's harvester is human body proximity sensor, institute
State when the user profile for detecting the collection of user's harvester meets that user guides condition, prompt user to input pending business letter
Breath includes：
When detecting the human body proximity sensor output switching signal, the first default voice message data are played, with prompting
User is close to the equipment for being used for service guide and inputs pending business information.
3. according to the method for claim 1, it is characterised in that user's harvester is image acquisition device, described to work as
When detecting that the user profile of user's harvester collection meets that user guides condition, user is prompted to input pending business information bag
Include：
When the user images information for detecting the collection of described image collector includes at least one user's picture, described in parsing
User images information obtains the attribute information of the user, the voice message data according to corresponding to playing the attribute information, with
Prompting user is close to the equipment for being used for service guide and inputs pending business information, and the attribute information includes：Gender information and/
Or age information；Or,
When the user images information for detecting the collection of described image collector includes at least one user's picture, second is played
Default voice message data, to prompt user close to for servicing the equipment guided and inputting pending business information.
4. according to the method for claim 1, it is characterised in that the service equipment is described to be based on institute including at least two
Stating service equipment generation equipment director information includes：
The status information of at least two service equipments is obtained, the status information includes：Idle condition or busy condition；
When the service equipment in idle condition be present, according to the first setting rule selection at least one in idle condition
Equipment director information corresponding to service equipment and generation；
When in the absence of the service equipment in idle condition and exist in busy condition service equipment when, according to second setting
Equipment director information corresponding at least one service equipment in busy condition of rule selection and generation.
5. according to the method for claim 1, it is characterised in that it is described obtain the pending business information include it is following at least
It is a kind of：
The touch operation obtained based on touch display screen determines pending business information；
The speech data obtained based on voice-input device determines pending business information；
The key information obtained based on setting button determines pending business information.
6. according to the method for claim 1, it is characterised in that the equipment director information includes：Text information, audio letter
At least one of breath and laser intelligence.
7. a kind of be used to service the device guided, it is characterised in that including：
Business information reminding module, for meeting that user guides condition when the user profile for detecting the collection of user's harvester
When, prompt user to input pending business information；
Business information matching module, for obtaining the pending business information, and by the pending business information and preset service
The business information of equipment is matched, with service equipment corresponding to determination；
Director information generation module, for generating equipment director information based on the service equipment, so that the user is based on institute
State equipment director information and determine the service equipment.
8. a kind of be used to service the equipment guided, it is characterised in that including：
One or more processors；
Memory, for storing one or more programs；
User's harvester, for gathering user profile；
When one or more of programs are by one or more of computing devices so that one or more of processors are real
The now method for being used to service guide as described in any in claim 1-6.
9. equipment according to claim 8, it is characterised in that user's harvester includes：Human body proximity sensor
And/or image acquisition device.
10. a kind of computer-readable recording medium, is stored thereon with computer program, it is characterised in that the program is by processor
The method for being used to service guide as described in any in claim 1-6 is realized during execution.
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| CN201710909055.8A CN107464149A (en) | 2017-09-29 | 2017-09-29 | It is a kind of to be used to service method, apparatus, equipment and the storage medium guided |
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| CN201710909055.8A CN107464149A (en) | 2017-09-29 | 2017-09-29 | It is a kind of to be used to service method, apparatus, equipment and the storage medium guided |
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| CN108596756A (en) * | 2018-04-18 | 2018-09-28 | 中国银行股份有限公司 | A kind of method and device of auxiliary handling bank business |
| CN109345680A (en) * | 2018-08-29 | 2019-02-15 | 中国建设银行股份有限公司 | A kind of whole scene interactive approach, control equipment and computer-readable medium |
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| CN111797211A (en) * | 2020-05-18 | 2020-10-20 | 深圳奇迹智慧网络有限公司 | Service information searching method, device, computer equipment and storage medium |
| CN112884839A (en) * | 2021-03-26 | 2021-06-01 | 中国工商银行股份有限公司 | Service resource allocation method applied to service robot and service robot |
| CN113259540A (en) * | 2020-12-18 | 2021-08-13 | 深圳怡化电脑股份有限公司 | Processing method, device and equipment for scanning image data and storage medium |
| CN114093098A (en) * | 2021-12-04 | 2022-02-25 | 杭州世拓创意智能科技有限公司 | User interaction system and method based on bank self-service equipment |
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| CN114093098A (en) * | 2021-12-04 | 2022-02-25 | 杭州世拓创意智能科技有限公司 | User interaction system and method based on bank self-service equipment |
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Application publication date: 20171212 |