CN114093098A - User interaction system and method based on bank self-service equipment - Google Patents
User interaction system and method based on bank self-service equipment Download PDFInfo
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Abstract
The application discloses a user interaction system and a method based on bank self-service equipment, wherein the method comprises the steps of obtaining the type of a service to be handled by a user; acquiring a handling position for handling the corresponding business according to the business type and the current business handling condition of the bank; displaying the bank service handling route to the user according to the handling position, so that the user can move the corresponding handling position according to the bank handling route; user feedback is obtained and banking lines are improved. The method and the device have the effects of saving the service handling time corresponding to the user and improving the problem of long service handling time consumed by the user in a bank.
Description
Technical Field
The application relates to the field of bank equipment, in particular to a user interaction system and a user interaction method based on bank self-service equipment.
Background
At present, banking business can be divided into two parts according to complexity and dependence on network points, one part is traditional business, including general loan, simple foreign exchange buying and selling, trade financing and the like, and is mainly supported by a large number of branch networks and business volumes. In addition, complex businesses such as derivative products, structural financing, leasing, introduction of strategic investors, procurement and marketing are not very dependent on a branch network, and the businesses are high in technical content and profit.
In the related art, in order to relieve the pressure of a website, a bank is usually provided with corresponding self-service equipment, a part of services with low complexity can be shunted through the self-service equipment, and the self-service equipment of the bank comprises a self-service deposit and withdrawal machine, a self-service inquiry terminal of the bank and the like.
With respect to the related art among the above, the inventors consider that the following drawbacks exist: when a user transacts business in an unfamiliar bank for the first time, the user is unfamiliar with the condition of a bank outlet and needs to search or use self-service equipment by himself, but the self-service equipment in the related technology has limited functions, is low in help to the user, and consumes long time for transacting business in the bank.
Disclosure of Invention
In order to solve the problem that the time consumed by a user for transacting business in a bank is long, the application provides a user interaction system and method based on bank self-service equipment.
The user interaction system and method based on the bank self-service equipment adopt the following technical scheme:
a user interaction method based on bank self-service equipment comprises the following steps:
acquiring a service type to be handled by a user;
acquiring a handling position for handling the corresponding business according to the business type and the current business handling condition of the bank;
displaying the bank service handling route to the user according to the handling position, so that the user can move the corresponding handling position according to the bank handling route;
and obtaining user feedback and improving the banking business handling line.
By adopting the technical scheme, when a user transacts business to a corresponding bank, the business type to be transacted by the user can be acquired based on the bank self-service equipment, the bank self-service inquiry terminal acquires the transaction position for transacting the corresponding business according to the business type and the current business transaction condition of the bank, and displays the bank business transaction route to the user according to the transaction position, so that the user can know that the position for transacting the corresponding business is in the specific position of the bank and goes to the specific route at the position, the user can save the corresponding business transaction time, the problem of long time consumed by transacting the business at the bank by the user is solved, and the bank business transaction route can be improved by acquiring the feedback of the user after the user transacts the business, and the bank business transaction route can be updated in time.
Optionally, the obtaining of the service type to be handled by the user includes:
acquiring voice information or character information input by a user;
analyzing corresponding voice information or character information and extracting keywords;
displaying the service type related to the keyword to a user;
and determining the type of the service to be handled by the user according to the selection of the user.
By adopting the technical scheme, the service type to be handled of the user can be acquired and determined according to the information input by the user, such as voice information or text information.
Optionally, the acquiring a transaction position for transacting the corresponding service according to the service type and the current service transaction condition of the bank includes:
acquiring the current business handling condition of a bank;
and selecting a handling position supporting the current business type according to the current banking business handling condition.
By adopting the technical scheme, when the corresponding business is transacted in the bank, the current business condition of the bank is dynamically changed, so that the transaction position supporting the current business type needs to be selected according to the current business transaction condition of the bank, a user can go to the transaction position supporting the check ring business type, and the time required by the user to search the corresponding window and the corresponding equipment is further reduced.
Optionally, the selecting, according to the current banking transaction condition, a transaction position supporting the current service type includes:
acquiring all current idle transaction positions according to the current banking transaction condition;
acquiring a supporting position supporting the service type based on the service type;
and selecting the support position closest to the user as the handling position.
By adopting the technical scheme, when the number of the clients of the bank business to be handled is large, the corresponding support position can be selected according to the current required bank business handling condition.
Optionally, the selecting, according to the current banking transaction condition, a transaction position supporting the current business type further includes:
acquiring all current idle transaction positions according to the current banking transaction condition;
setting service handling priority;
and selecting the support position closest to the user as the transaction position according to the transaction priority.
By adopting the technical scheme, the nearest support position can be selected for users with different priorities by setting the priorities, and the service handling efficiency is further improved.
Optionally, the obtaining a transaction position for transacting the corresponding service according to the service type and the current transaction condition of the bank further includes:
judging whether an idle position for handling the corresponding service type exists in the bank according to the current service handling condition of the bank;
if so, acquiring a handling position for handling the corresponding service;
if not, displaying the transacted business time of the transacted position supporting the business type to the user;
comparing the transacted time with the average transacted time to obtain the residual transacted time;
and acquiring the transaction position with the minimum residual transaction time.
By adopting the technical scheme, when the counter or the autonomous device for transacting business of the bank is full of people, the transacting position with the minimum residual transacting time can be acquired by acquiring the residual transacting time and the transacted time.
Optionally, the displaying the banking route to the user according to the transaction position includes:
setting a moving route from the user to the handling position according to the handling position;
and displaying the moving route to the user, so that the user can know the banking business handling route according to the moving route.
By adopting the technical scheme, when the customer uses the bank self-service equipment, the mobile route of the handling position can be appointed to the user and displayed to the user, so that the user can obtain the bank service handling route according to the corresponding handling route.
Optionally, the obtaining of the user feedback and improving the banking business handling line includes:
obtaining feedback after the user uses the feedback;
judging whether the banking business handling line is changed or not based on the feedback;
if so, updating the banking business handling line according to the feedback;
if not, the original banking business handling line is reserved.
By adopting the technical scheme, the bank business handling line can be updated through the feedback of the user.
A user interaction system based on bank self-service equipment comprises:
the service type acquisition module is used for acquiring the service type to be handled by the user;
the transaction position acquisition module is used for acquiring transaction positions for handling corresponding services according to the service types and the current service transaction conditions of the bank;
the display module is used for displaying the banking business handling route to the user according to the handling position so that the user can move the corresponding handling position according to the banking handling route;
and the feedback improvement module is used for acquiring the user feedback and improving the banking business handling line.
By adopting the technical scheme, the service type acquisition module acquires the service type to be handled by the user, the handling position acquisition module acquires the handling position for handling the corresponding service according to the service type and the current service handling condition of the bank, the display module displays the banking service handling route to the user according to the handling position, so that the user can move the corresponding handling position according to the banking handling route, the feedback improvement module acquires the user feedback and improves the banking service handling route, so that the user can know that the position for handling the corresponding service is in the specific position of the bank and go to the specific route at the position, so that the user can save the corresponding service handling time, and the problem of long time consumed by the user in handling the banking service is solved.
In summary, the present application includes at least one of the following beneficial technical effects:
when a user transacts business at a corresponding bank, the user can know that the position for transacting the corresponding business is at a specific position of the bank and go to a specific line at the position, so that the user can save the corresponding business transaction time and solve the problem of long time consumed by transacting the business at the bank.
Drawings
FIG. 1 is a schematic flow chart of an embodiment of a user interaction method based on a bank self-service device according to the present application;
FIG. 2 is a schematic flowchart of step S110 in an embodiment of the user interaction method based on a bank self-service device according to the present application;
fig. 3 is a first flowchart illustrating step S120 in an embodiment of the method for user interaction based on a bank self-service device according to the present application;
fig. 4 is a first flowchart illustrating step S320 in an embodiment of the method for user interaction based on a bank self-service device according to the present application;
FIG. 5 is a second flowchart illustrating step S320 in an embodiment of the method for user interaction based on a bank self-service device according to the present application;
fig. 6 is a schematic flowchart illustrating a second step of S120 in an embodiment of the user interaction method based on a bank self-service device according to the present application;
FIG. 7 is a schematic flowchart illustrating step S130 in an embodiment of the method for user interaction based on a bank self-service device according to the present application;
fig. 8 is a schematic flowchart of step S140 in an embodiment of the user interaction method based on a bank self-service device according to the present application.
Detailed Description
The present application is described in further detail below with reference to the attached drawings.
The embodiment of the application discloses a user interaction system and method based on bank self-service equipment.
Referring to fig. 1, the user interaction method based on the bank self-service equipment comprises the following steps:
s110, obtaining the service type to be handled by the user.
The user interacts with the autonomous device, the types of services to be handled by the user acquired by the autonomous device include services handled at a window and services handled at the self-service device, the current more conventional services such as account transfer, cash access and the like can be handled at the corresponding self-service device, cash access and the like are performed through a self-service deposit and withdrawal machine, and the more complex services such as credit cards, deposit cards and the like sometimes need to be handled through a counter.
And S120, acquiring a handling position for handling the corresponding business according to the business type and the current business handling condition of the bank.
The self-service equipment and counter of the bank are limited in number, so that before the corresponding business is handled, the handling position for handling the corresponding business needs to be acquired according to the business type and the current business handling condition of the bank, the current business handling condition of the bank comprises the position of the idle counter and self-service equipment of the current bank, and the estimated shortest remaining handling time can be displayed for a user when the bank does not have the idle counter and self-service equipment currently, and the waiting time of the user is reduced.
S130, displaying the banking business handling route to the user according to the handling position, and enabling the user to move the corresponding handling position according to the banking handling route.
When the user is not familiar enough with the bank, the user can transact the corresponding business to the corresponding transaction position according to the banking business transaction route displayed by the self-service equipment.
And S140, obtaining the user feedback and improving the banking business handling line.
When the counter or self-service equipment for handling the corresponding business by the bank changes, the bank business handling line can be improved according to the feedback of the user, so that the latest bank business handling line can be used, and the user experience is increased.
The implementation principle of the user interaction method based on the bank self-service equipment in the embodiment of the application is as follows: when a user transacts business to a corresponding bank, the business type to be transacted by the user can be acquired based on the bank self-service equipment, the bank self-service inquiry terminal acquires the transaction position of the corresponding business according to the business type and the current business transaction condition of the bank, and displays the bank business transaction route to the user according to the transaction position, so that the user can know that the position of the corresponding business transaction is in the specific position of the bank and goes to the specific route of the position, the user can save the corresponding business transaction time, the problem of long time consumed by transaction of the user at the bank is solved, the feedback of the user can be acquired after the user transacts the business, the bank business transaction route is improved, and the bank business transaction route can be updated in time.
Referring to fig. 2, the step of acquiring the to-be-handled service type of the user includes the following steps:
and S210, acquiring voice information or character information input by a user.
The self-service equipment is provided with the voice recognition module and the text information recognition module, when the user inputs texts inconveniently, the voice information can be input through the user, convenience is improved, or when the voice information is input directly inconveniently, personal privacy is protected through text information input.
S220, analyzing the corresponding voice information or the corresponding text information and extracting keywords.
The keywords are information related to transaction, and for example, when the recognized voice information includes keywords such as deposit, money-taking and money-saving, extraction can be performed.
And S230, displaying the service type related to the keyword to the user.
When the recognized keywords include the 'money' word, the related business type such as loan and the like can be displayed to the user.
And S240, determining the type of the service to be handled by the user according to the selection of the user.
The implementation principle of acquiring the to-be-handled service type of the user in the embodiment of the application is as follows: the corresponding keywords are identified by identifying the voice information or the character information input by the user on the self-service equipment, so that the type of the service to be dealt with by the user can be obtained, and the type of the service to be dealt with by the user can be determined according to the selection of the user.
Referring to fig. 3, acquiring a transaction position for handling a corresponding service according to the service type and the current transaction condition of the bank includes:
s310, acquiring the current business handling condition of the bank.
The current business handling condition of the bank comprises the positions of a counter and self-service equipment which can carry out business handling at present.
And S320, selecting a handling position supporting the current business type according to the current banking business handling condition.
In this embodiment, when the user needs to handle the loan transaction, the obtained position is the idle position where the loan transaction can be handled, and since the position supporting the loan transaction in the bank is the counter position, the obtained position is the counter position corresponding to the idle state, and when the service the user needs to handle is a simple deposit and withdrawal service of a small amount, the counter position in the idle state and the position corresponding to the self-service device can be simultaneously selected.
The implementation principle of acquiring the handling position for handling the corresponding business according to the business type and the current business handling condition of the bank in the embodiment of the application is as follows: the method comprises the steps of obtaining the current business handling condition of the bank and selecting a handling position supporting the current business type according to the current business handling condition of the bank, so that the purpose of obtaining the handling position for handling the corresponding business according to the business type and the current business handling condition of the bank can be achieved.
Referring to fig. 4, selecting a transaction location supporting a current business type according to a current banking transaction situation includes:
and S410, acquiring all current idle transaction positions according to the current banking transaction condition.
And S420, acquiring a supporting position for supporting the service type based on the service type.
And S430, selecting the support position closest to the user as a handling position.
The position closest to the user is the position closest to the straight-line distance between the user and the support position, and when more shielding objects exist between the user and the support position, the distance is the actual distance.
The implementation principle of the embodiment of the application is as follows: when the meeting service type acquires all the support positions in the idle state, the support position closest to the user is selected as the handling position, so that the walking distance of the user is reduced.
Referring to fig. 5, selecting a transaction location supporting a current business type according to a current banking transaction situation further includes:
and S510, acquiring all current idle transaction positions according to the current banking transaction condition.
And S510, setting service handling priority.
The service handling priority is the level of handling different services, for example, when all counters of a bank and self-service equipment related to service handling are in a busy state, different priorities are set according to the arrival time and the operation time of a user. Different priorities can be set for different services, for example, when two users wait to handle loan services in a bank waiting area and three users wait to handle social security card services, all counters can handle corresponding services, different counters set different priorities for the users with different services and handle different services preferentially, when the users with the services with high priorities complete the transaction, the users with the services with low priorities are handled again, different counters set different priorities for different working days, and the efficiency of handling different services is higher.
And S510, selecting the nearest support position of the user as a transaction position according to the transaction priority.
The implementation principle of the embodiment of the application is as follows: the function of selecting the handling position supporting the current business type according to the current banking business handling condition is realized by setting the priority.
Referring to fig. 6, acquiring a transaction position for handling a corresponding service according to the service type and the current transaction condition of the bank further includes:
s610, judging whether an idle position for handling the corresponding service type exists in the bank according to the current service handling condition of the bank.
S620, if yes, acquiring a handling position for handling the corresponding service.
And S630, if not, displaying the transacted business time of the transacted position supporting the business type to the user.
If the result of the judgment is negative, the user is required to wait for the completion of the transaction of other users, the transaction time is the time already spent by other users at the transaction positions supporting the business types, for example, when the current user transacts the business type of loan, the other users are already in the windows and positions supporting the loan business in a bank, and the time already spent by other users at the transaction positions is displayed to the user.
And S640, comparing the processed time with the average processing time to obtain the residual processing time.
The average transaction time is the average time spent by the user at the transaction positions and only represents a reference function, and the bank service transaction counter has different service transaction functions, so that the user can intuitively understand the approximate waiting time by comparing the transaction time with the average transaction time and giving suggestions to the user through the residual transaction time.
S650, acquiring the transaction position with the minimum residual transaction time.
The implementation principle of the embodiment of the application is as follows: by displaying the remaining transaction time to the user, the user can intuitively understand the approximate waiting time of the user, and the transaction position for transacting the corresponding business can be acquired according to the business type and the current business transaction condition of the bank.
Referring to fig. 7, the displaying of the banking transaction route to the user according to the transaction location includes the steps of:
and S710, setting a moving route from the user to the transaction position according to the transaction position.
The self-service equipment comprises a plurality of self-service equipment, wherein the self-service equipment comprises a plurality of mobile routes, wherein the mobile routes from a user to a handling position are different according to the use of different self-service equipment by the user, for example, when self-service equipment with corresponding consultation functions are placed at different positions of a bank, the designated mobile routes are different.
S720, displaying the moving route to the user, and enabling the user to know the banking business handling route according to the moving route.
When the internal space of the bank is large and busy, the user often can not know the line of the position to be handled, the displayed moving route is located at the position to be handled correspondingly by displaying the corresponding moving route to the user, and the user can understand more intuitively.
The implementation principle of displaying the banking business handling route to the user according to the handling position in the embodiment of the application is as follows: and a moving route from the user to the handling position is formulated according to the handling position and displayed to the user, so that the user can know the banking business handling route according to the moving route and timely handle the business at the corresponding handling position.
Referring to fig. 8, obtaining user feedback and improving banking lines includes the steps of:
and S810, acquiring feedback used by the user.
When the function of the counter for handling the corresponding business by the bank is changed, the user goes to the wrong counter to increase the business handling time of the user, and whether the bank business handling line is changed or not can be fed back on the self-service equipment when the user handles the corresponding business.
And S820, judging whether the banking business handling line is changed or not based on the feedback.
And S830, if yes, updating the banking business handling line according to the feedback.
And after receiving the user feedback, connecting the bank system to judge whether the function of the counter of the corresponding business is changed or not, and if so, updating.
And S840, if not, keeping the original banking business handling line.
The implementation principle of acquiring user feedback and improving the banking business handling line in the embodiment of the application is as follows: the banking business handling line can be adjusted and improved according to the user feedback.
A user interaction system based on bank self-service equipment comprises: the service type acquisition module is used for acquiring the service type to be handled by the user; the transaction position acquisition module is used for acquiring transaction positions for handling corresponding services according to the service types and the current service transaction conditions of the bank; the display module is used for displaying the banking business handling route to the user according to the handling position, so that the user can move the corresponding handling position according to the banking handling route; and the feedback improvement module is used for acquiring the user feedback and improving the banking business handling line.
Further comprising: the judging module is used for judging whether an idle position for handling the corresponding service type exists in the bank according to the current service handling condition of the bank; if so, acquiring a handling position for handling the corresponding service; if not, displaying the transacted business time of the transacted position supporting the business type to the user; the comparison module is used for comparing the transacted time with the average transacted time to obtain the residual transacted time; and the intelligent queuing module is used for acquiring the transaction position with the minimum residual transaction time.
The implementation principle of the user interaction system based on the bank self-service equipment in the embodiment of the application is as follows: the business type acquisition module acquires the business type to be handled by a user, the handling position acquisition module acquires the handling position for handling the corresponding business according to the business type and the current bank business handling condition, the display module displays the bank business handling route to the user according to the handling position, so that the user can move the corresponding handling position according to the bank handling route, the feedback improvement module acquires user feedback and improves the bank business handling route, so that the user can know that the position for handling the corresponding business is located at the specific position of a bank and goes to the specific route at the position, the user can save the corresponding business handling time, and the problem that the time consumed by the user in handling the bank is long is solved.
The above embodiments are preferred embodiments of the present application, and the protection scope of the present application is not limited by the above embodiments, so: all equivalent changes made according to the structure, shape and principle of the present application shall be covered by the protection scope of the present application.
Claims (10)
1. A user interaction method based on bank self-service equipment is characterized by comprising the following steps:
acquiring a service type to be handled by a user;
acquiring a handling position for handling the corresponding business according to the business type and the current business handling condition of the bank;
displaying the bank service handling route to the user according to the handling position, so that the user can move the corresponding handling position according to the bank handling route;
and obtaining user feedback and improving the banking business handling line.
2. The method of claim 1, wherein the obtaining the type of service to be handled by the user comprises:
acquiring voice information or character information input by a user;
analyzing corresponding voice information or character information and extracting keywords;
displaying the service type related to the keyword to a user;
and determining the type of the service to be handled by the user according to the selection of the user.
3. The method according to claim 1, wherein the obtaining of the transaction position for transaction of the corresponding service according to the service type and the current transaction condition of the bank comprises:
acquiring the current business handling condition of a bank;
and selecting a handling position supporting the current business type according to the current banking business handling condition.
4. The method of claim 3, wherein said selecting a transaction location supporting a current type of said transaction based on current status of said banking transaction comprises:
acquiring all current idle transaction positions according to the current banking transaction condition;
acquiring a supporting position supporting the service type based on the service type;
and selecting the support position closest to the user as the handling position.
5. The method of claim 3, wherein said selecting a transaction location supporting a current type of said transaction based on current status of said banking transaction further comprises:
acquiring all current idle transaction positions according to the current banking transaction condition;
setting service handling priority;
and selecting the support position closest to the user as the transaction position according to the transaction priority.
6. The method according to claim 1, wherein the obtaining the transaction position for transaction of the corresponding service according to the service type and the current transaction condition of the bank further comprises:
judging whether an idle position for handling the corresponding service type exists in the bank according to the current service handling condition of the bank;
if so, acquiring a handling position for handling the corresponding service;
if not, displaying the transacted business time of the transacted position supporting the business type to the user;
comparing the transacted time with the average transacted time to obtain the residual transacted time;
and acquiring the transaction position with the minimum residual transaction time.
7. The method of claim 1, wherein presenting the banking route to the user based on the transaction location comprises:
setting a moving route from the user to the handling position according to the handling position;
and displaying the moving route to the user, so that the user can know the banking business handling route according to the moving route.
8. The method of claim 1, wherein obtaining user feedback and improving the banking line comprises:
obtaining feedback after the user uses the feedback;
judging whether the banking business handling line is changed or not based on the feedback;
if so, updating the banking business handling line according to the feedback;
if not, the original banking business handling line is reserved.
9. A user interaction system based on bank self-service equipment is characterized in that the user interaction method based on bank self-service equipment of claims 1-8 is adopted, and the method comprises the following steps:
the service type acquisition module is used for acquiring the service type to be handled by the user;
the transaction position acquisition module is used for acquiring transaction positions for handling corresponding services according to the service types and the current service transaction conditions of the bank;
the display module is used for displaying the banking business handling route to the user according to the handling position so that the user can move the corresponding handling position according to the banking handling route;
and the feedback improvement module is used for acquiring the user feedback and improving the banking business handling line.
10. The system of claim 9, further comprising:
the judging module is used for judging whether an idle position for handling the corresponding service type exists in the bank according to the current service handling condition of the bank; if so, acquiring a handling position for handling the corresponding service; if not, displaying the transacted business time of the transacted position supporting the business type to the user;
the comparison module is used for comparing the transacted time with the average transacted time to obtain the residual transacted time;
and the intelligent queuing module is used for acquiring the transaction position with the minimum residual transaction time.
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