CN109345680A - A kind of whole scene interactive approach, control equipment and computer-readable medium - Google Patents
A kind of whole scene interactive approach, control equipment and computer-readable medium Download PDFInfo
- Publication number
- CN109345680A CN109345680A CN201810994167.2A CN201810994167A CN109345680A CN 109345680 A CN109345680 A CN 109345680A CN 201810994167 A CN201810994167 A CN 201810994167A CN 109345680 A CN109345680 A CN 109345680A
- Authority
- CN
- China
- Prior art keywords
- target user
- information
- target
- service
- user
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
- 230000002452 interceptive effect Effects 0.000 title abstract description 13
- 230000003993 interaction Effects 0.000 claims abstract description 70
- 238000000034 method Methods 0.000 claims abstract description 54
- 238000012544 monitoring process Methods 0.000 claims abstract description 14
- 230000006870 function Effects 0.000 claims description 11
- 238000004590 computer program Methods 0.000 claims description 10
- 238000004891 communication Methods 0.000 claims description 8
- 238000002844 melting Methods 0.000 claims description 8
- 230000008018 melting Effects 0.000 claims description 8
- PCHJSUWPFVWCPO-UHFFFAOYSA-N gold Chemical compound [Au] PCHJSUWPFVWCPO-UHFFFAOYSA-N 0.000 claims description 6
- 239000010931 gold Substances 0.000 claims description 6
- 229910052737 gold Inorganic materials 0.000 claims description 6
- 230000008569 process Effects 0.000 abstract description 13
- 238000005516 engineering process Methods 0.000 abstract description 10
- 238000010586 diagram Methods 0.000 description 4
- RWSOTUBLDIXVET-UHFFFAOYSA-N Dihydrogen sulfide Chemical compound S RWSOTUBLDIXVET-UHFFFAOYSA-N 0.000 description 2
- 238000012986 modification Methods 0.000 description 2
- 230000004048 modification Effects 0.000 description 2
- 238000006467 substitution reaction Methods 0.000 description 2
- 238000006073 displacement reaction Methods 0.000 description 1
- 238000012545 processing Methods 0.000 description 1
- 230000004044 response Effects 0.000 description 1
Classifications
-
- G—PHYSICS
- G07—CHECKING-DEVICES
- G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
- G07C11/00—Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06V—IMAGE OR VIDEO RECOGNITION OR UNDERSTANDING
- G06V40/00—Recognition of biometric, human-related or animal-related patterns in image or video data
- G06V40/10—Human or animal bodies, e.g. vehicle occupants or pedestrians; Body parts, e.g. hands
- G06V40/16—Human faces, e.g. facial parts, sketches or expressions
- G06V40/172—Classification, e.g. identification
-
- G—PHYSICS
- G07—CHECKING-DEVICES
- G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
- G07C11/00—Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere
- G07C2011/04—Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere related to queuing systems
Landscapes
- Engineering & Computer Science (AREA)
- Physics & Mathematics (AREA)
- General Physics & Mathematics (AREA)
- Health & Medical Sciences (AREA)
- General Health & Medical Sciences (AREA)
- Oral & Maxillofacial Surgery (AREA)
- Human Computer Interaction (AREA)
- Multimedia (AREA)
- Theoretical Computer Science (AREA)
- User Interface Of Digital Computer (AREA)
Abstract
The embodiment of the invention discloses a kind of whole scene interactive approach, control equipment and computer-readable mediums, wherein this method comprises: the motion track information of the target user in acquisition predeterminable area, the predeterminable area is the entrance area of current financial point；When the motion track information of the target user indicates that the target user enters the current financial point, the identity information of the target user is obtained；The location information for monitoring the target user generates interactive tactics according to the identity information of the target user and location information, and interacts according to the interactive tactics with the target user., can be using financial technology whole process and user interaction using the embodiment of the present invention, the user experience is improved.
Description
Technical Field
The present invention relates to the field of communications technologies, and in particular, to a full scene interaction method, a control device, and a computer readable medium.
Background
At present, when a user transacts business to a financial point such as a bank, the user is required to actively inquire the transaction procedures of related business of bank staff, the business transacted according to the need is actively accessed to a number taker to take a number and then pays attention to the number arranging condition at any time, interaction with the user cannot be intelligently carried out, and the user experience is poor.
Disclosure of Invention
The embodiment of the invention provides a full scene interaction method, control equipment and a computer readable medium, which can utilize the financial technology to interact with a user in the full process and improve the user experience.
In a first aspect, an embodiment of the present invention provides a full scene interaction method, including:
acquiring motion trail information of a target user in a preset area, wherein the preset area is an inlet area of a current gold melting point;
when the motion trail information of the target user indicates that the target user enters the current financial point, acquiring the identity information of the target user;
and monitoring the position information of the target user, generating an interaction strategy according to the identity information and the position information of the target user, and interacting with the target user according to the interaction strategy.
Optionally, the identity information includes face information of the target user; the generating an interaction strategy according to the identity information and the position information of the target user, and interacting with the target user according to the interaction strategy comprises the following steps:
determining a target display screen faced by the target user according to the face information and the position information of the target user, and determining display information of the target user, wherein the display information comprises one or more of birthday blessing words, greeting words, service recommendation information and service ranking information;
and controlling the target display screen to output the display information of the target user.
Optionally, the identity information further includes a birthday date of the target user; the determining the display information of the target user includes:
acquiring current system time information, wherein the current system time information comprises a current date;
detecting whether the current date is the birthday date of the target user;
and if the current date is the birthday date of the target user, generating display information comprising the birthday blessing words of the target user.
Optionally, the determining the display information of the target user includes:
acquiring historical service information of the target user, wherein the historical service information comprises various services handled by the target user in a historical record and frequency or frequency information corresponding to the various services, and the services comprise one or more of financial management services, loan services and cash services;
and generating display information comprising service recommendation information aiming at the target user according to the historical service information of the target user.
Optionally, an intelligent robot is configured in the current financial point; the generating an interaction strategy according to the identity information and the position information of the target user, and interacting with the target user according to the interaction strategy comprises the following steps:
obtaining the information of the to-be-handled service of the target user;
and sending the information of the to-be-handled service, the identity information and the position information of the target user to the intelligent robot, so that the intelligent robot identifies the target user according to the identity information and the position information of the target user and guides the target user to handle the service according to the information of the to-be-handled service of the target user.
Optionally, the generating an interaction policy according to the identity information and the location information of the target user, and interacting with the target user according to the interaction policy includes:
acquiring a handling request of the target user for a target service;
responding to the transaction request, determining the queuing number of the target service for the target user, and monitoring the number calling information of the target service;
when the queuing number of the target user is called, determining a target loudspeaker of which the distance to the target user is less than a preset first distance according to the identity information and the position information of the target user, and prompting the target user to handle the target service through the target loudspeaker.
Optionally, an intelligent teller machine is configured in the current financial point, and the intelligent teller machine is used for guiding a user to conduct business handling;
the generating an interaction strategy according to the identity information and the position information of the target user, and interacting with the target user according to the interaction strategy comprises the following steps:
when the fact that the distance between the position indicated by the position information of the target user and the position of the intelligent teller machine is smaller than a preset second distance is detected, determining a display menu of the target user according to the identity information of the target user, wherein the display menu comprises function items of which the click frequency of the target user exceeds a preset frequency threshold value or the click frequency exceeds a preset number threshold value in a historical record;
and controlling the intelligent teller machine to output the display menu of the target user.
In a second aspect, an embodiment of the present invention provides a control apparatus, which includes means for performing the method of the first aspect.
In a third aspect, an embodiment of the present invention provides another control device, including a processor, a user interface, a communication interface, and a memory, where the processor, the user interface, the communication interface, and the memory are connected to each other, where the memory is used to store a computer program that supports the control device to execute the method described above, and the computer program includes program instructions, and the processor is configured to call the program instructions to execute the method described above in the first aspect.
In a fourth aspect, the present invention provides a computer-readable storage medium storing a computer program, the computer program comprising program instructions that, when executed by a processor, cause the processor to perform the method of the first aspect.
According to the embodiment of the invention, the motion trail information of the target user in the preset area is acquired, and when the motion trail information of the target user indicates that the target user enters the current financial point, the identity information of the target user is acquired and the position information of the target user is monitored, so that an interaction strategy is generated according to the identity information and the position information of the target user to interact with the target user, the interaction with the user in the whole process by utilizing the financial technology can be realized, and the user experience is improved.
Drawings
In order to more clearly illustrate the technical solutions of the embodiments of the present invention, the drawings needed to be used in the description of the embodiments are briefly introduced below, and it is obvious that the drawings in the following description are some embodiments of the present invention, and it is obvious for those skilled in the art to obtain other drawings based on these drawings without creative efforts.
Fig. 1 is a schematic flowchart of a full scene interaction method according to an embodiment of the present invention;
FIG. 2 is a flow chart of another scene interaction method according to an embodiment of the present invention;
fig. 3 is a schematic structural diagram of a control device according to an embodiment of the present invention;
fig. 4 is a schematic structural diagram of another control device according to an embodiment of the present invention.
Detailed Description
The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are some, not all, embodiments of the present invention. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
The technical scheme of the application can be applied to control equipment, and the control equipment can comprise various terminals, servers and the like and is used for controlling equipment in the financial point. The financial point may refer to a bank outlet, an investment and financing center, and the like, and the devices in the financial point may include a display screen, an intelligent robot, an intelligent teller machine, a personal computer, an intelligent terminal, an interactive terminal, and the like, which is not limited in the present application.
The application discloses a full scene interaction method, control equipment and a computer readable medium, which can realize full-course interaction with a user by utilizing financial science and technology and improve user experience. The details are described below.
Referring to fig. 1, fig. 1 is a schematic flow chart of a full scene interaction method according to an embodiment of the invention. Specifically, as shown in fig. 1, the full scene interaction method according to the embodiment of the present invention may include the following steps:
101. and acquiring the motion trail information of the target user in a preset area, wherein the preset area is an inlet area of the current gold melting point.
Specifically, the control device may determine whether the user is entering the golden point according to the motion trajectory information of the user by collecting the motion trajectory information of the user in a preset area, such as an inlet area, of the golden point. Optionally, the target user may be any user in the preset area, and the motion trajectory information may include one or more of user face information, a user motion trajectory, a user motion direction, a user motion speed, a user movement displacement, and the like. For example, the control device may include a camera, and the camera deployed in the current melting point collects the motion trail information of the user in the area of the inlet of the melting point; for another example, the control device may receive motion trail information of the user in the area of the golden point entry collected by a camera deployed in the current golden point, and the like. The method for acquiring the motion trajectory information by the control device is not limited in the present application.
102. And when the motion trail information of the target user indicates that the target user enters the current golden point, acquiring the identity information of the target user.
Optionally, the identity information may include face information, date of birth, identity, and the like of the target user, and may be used to determine the identity of the target user. For example, the camera is deployed in the golden point, and when it is detected that the user movement direction included in the movement track information faces the camera, and/or the user movement track is from outside the golden point to inside the golden point, and/or the proportion of the user face acquired continuously a times under the same shooting parameters is increased compared with the previous time, and the like, it can be determined that the movement track information indicates that the target user enters the golden point from outside the golden point, which is not listed one by one. Wherein A is an integer greater than 1.
103. Location information of the target user is monitored.
In the application, the position information of the target user can be detected in real time, so that the personalized interaction strategy can be determined for the target user according to the position information of the target user. For example, the control device may include a plurality of cameras, and the position information of the target user in the financial point is monitored through the plurality of cameras deployed in the current financial point; for another example, the control device may receive location information from a target user within a current financial point collected by one or more cameras deployed at the point, and so on. The method for monitoring the position information of the target user by the control device is not limited in the present application.
104. And generating an interaction strategy according to the identity information and the position information of the target user, and interacting with the target user according to the interaction strategy.
After the identity information of the target user is obtained and the position information of the target user is obtained through real-time monitoring, the control equipment can determine an interaction strategy for the target user according to the identity information and the position information of the target user and interact with the target user. For example, the control device may welcome the target user in time through a large screen by the target user according to the real-time location and identity information of the target user; controlling the intelligent robot to actively meet and guide the target user to handle the business; when the users pass through various display screens in the financial point, the exclusive greeting of the target user and the wish blessings from friends can be popped up; when the interactive terminal experiences, the target user is reminded of the queuing number in real time; when thousands of people pass through the display screen, the exclusive advertisement of the target user can be pushed; when the intelligent teller machine transacts business, the business is updated to a common menu corresponding to the target user in real time, and the common menu is not listed. Therefore, the client can arrive at the financial point as the first time of the intelligent bank, the intelligent bank can timely identify the client and call the panoramic view of the client, the whole process is developed to interact with the client, the whole process of financial science and technology can be utilized to interact with the client, the exclusive experience of the personality is realized, and the client can feel different warmth.
In the embodiment of the invention, the control device can generate the interaction strategy according to the identity information and the position information of the target user to interact with the target user by acquiring the motion trail information of the target user in the preset area and monitoring the position information of the target user when the motion trail information of the target user indicates that the target user enters the current financial point, so that the interaction with the user in the whole financial technology process can be realized, and the user experience is improved.
Referring to fig. 2, fig. 2 is a schematic flow chart of another scene interaction method according to an embodiment of the present invention. Specifically, as shown in fig. 2, the full scene interaction method according to the embodiment of the present invention may include the following steps:
201. and acquiring the motion trail information of the target user in a preset area, wherein the preset area is an inlet area of the current gold melting point.
202. And when the motion trail information of the target user indicates that the target user enters the current golden point, acquiring the identity information of the target user.
Optionally, the identity information includes face information of the target user, a birthday date information identity, and the like.
203. Location information of the target user is monitored.
Specifically, the description of the steps 201-203 can refer to the related description of the steps 101-103 in the embodiment shown in fig. 1, and will not be repeated herein.
204. And determining a target display screen faced by the target user according to the face information and the position information of the target user, determining the display information of the target user, and controlling the target display screen to output the display information of the target user.
The display information may include one or more of a birthday blessing message, a greeting message, service recommendation information, and service ranking information.
Optionally, in some embodiments, the identity information may include face information of the target user; the control equipment generates an interaction strategy according to the identity information and the position information of the target user, and can determine a target display screen oriented by the target user and display information aiming at the target user according to the face information of the target user when interacting with the target user according to the interaction strategy, so as to control the target display screen to output the display information. That is, when it is detected that the target user enters the financial point, the display information for the target user can be output on the display screen, that is, personalized content display is realized; furthermore, as a further alternative, the position of the target user and the face information may be determined, and a display screen (e.g., a facing display screen, such as a display screen at a position where the camera at each position detects the face contour is the most complete or the scale is the largest) that is closest to the target user or that can be seen by the target user may be determined to display the presentation information, so that the target user can view the presentation information in time.
For example, the identity information may further include a date of the target user's birthday, and when determining the presentation information of the target user, the control device may obtain current system time information, where the current system time information includes the current date; further detecting whether the current date is the birthday date of the target user; and if the current date is the birthday date of the target user, generating display information comprising the birthday blessing words for the target user. Therefore, the birthday blessings can be played for the clients when the clients live, and the user experience is improved.
For another example, when the display information of the target user is determined, historical service information of the target user may be obtained, and the display information including service recommendation information for the target user may be generated according to the historical service information of the target user. The historical service information comprises various services handled by the target user in the historical record and/or frequency information corresponding to the various services, and the services comprise one or more of financial management services, loan services and cash services. Therefore, the advertisement can be pushed to the client in a targeted manner according to the service information transacted by the client in history, for example, the advertisement information of the service corresponding to the service transacted by the client with the highest frequency is pushed to the client, and the like; for another example, if the historical service information of the client includes a financial service, the financial service may be recommended to the client, which is not listed here.
205. And obtaining the information of the service to be done of the target user, sending the information of the service to be done of the target user, the identity information and the position information to the intelligent robot, so that the intelligent robot identifies the target user according to the identity information and the position information of the target user, and guiding the target user to handle the service according to the information of the service to be done of the target user.
Optionally, in some embodiments, an intelligent robot is configured in the financial point; the control device can also send the information of the service to be handled, the identity information and the position information of the target user to the intelligent robot by acquiring the information of the service to be handled of the target user, so that the intelligent robot guides the service handling of the target user according to the information of the service to be handled, the identity information and the position information. The intelligent robot can receive the information of the service to be handled, the identity information and the position information, so that the target user is identified according to the identity information and the position information of the target user, and the target user is guided to handle the service to be handled according to the information of the service to be handled of the target user. Alternatively, the control device may be provided independently, or may be provided in the intelligent robot, or may be provided in another device. For example, the control device may be independently configured, and may obtain the to-be-handled service information of the target user from a system background or a service handling device, and then send the to-be-handled service information to the intelligent robot; for another example, the control device may be disposed in the intelligent robot, and then the to-be-handled service information of the target user may be acquired from a system backend or a service handling device, or the to-be-handled service information is recognized by recognizing a voice of the target user or the to-be-handled service information input by the target user is received, so that the robot guides the target user according to the to-be-handled service information. Therefore, the intelligent robot deployed in the financial point can guide the business handling of the client, and the user experience is further improved.
206. The method comprises the steps of obtaining a queuing number of a target user for a target service, monitoring number calling information of the target service, determining a target loudspeaker of which the distance to the target user is smaller than a preset first distance according to identity information and position information of the target user when the queuing number of the target user is monitored, and prompting the target user to handle the target service through the target loudspeaker.
Optionally, in some embodiments, an interactive terminal may be configured in the financial point; the control device may further obtain a transaction request of the target user for a target service, for example, the transaction request input through the interactive terminal, and further may determine, in response to the transaction request, a queuing number of the target service for the target user (in other embodiments, the queuing number of the target service may be determined for the target user by the interactive terminal and then sent to the control device, or the control device may be disposed in the interactive terminal), and monitor the number calling information of the target service, and further, when the queuing number of the target user is monitored, determine, according to the identity information and the location information of the target user, a target speaker whose distance from the target user is smaller than a preset first distance after the target user is identified, and prompt the target user to transact the target service through the target speaker. Therefore, the client can be timely reminded of the queuing condition, and the number is prevented from being passed.
207. When the fact that the distance between the position indicated by the position information of the target user and the position of the intelligent teller machine is smaller than a preset second distance is detected, determining the display menu of the target user according to the identity information of the target user, and controlling the intelligent teller machine to output the display menu of the target user.
The display menu may include function items used by the target user in the history, or function items in the history that the click frequency of the target user exceeds a preset frequency threshold or the click frequency exceeds a preset number threshold, or function items in the history that the click frequency of the target user is the top M or the click frequency is the top N, and so on. Wherein M and N are both integers greater than 0.
Optionally, in some embodiments, an intelligent teller machine may be further configured in the financial point, and the intelligent teller machine may be used to guide the user to conduct business transaction. The control device may detect a distance between a position indicated by the position information of the target user and the position of the intelligent teller machine, and when the distance is detected to be smaller than a preset second distance, that is, the distance between the position indicated by the position information of the target user and the position of the intelligent teller machine is relatively short, trigger the display menu of the target user to be determined according to the identity information of the target user, control the intelligent teller machine to output the display menu of the target user, that is, trigger the intelligent teller machine to display the dedicated menu of the target user. Therefore, the exclusive menu can be formulated for the client, and the user experience is further improved. The first distance and the second distance may be preset, and may be the same or different.
For example, the control device may determine that the client can automatically, intelligently and individually interact with the client by acquiring the identity information and the real-time location information of the client after entering a financial point such as a current bank according to the identity information and the real-time location information, for example, the target user welcomes the client in time when passing a large screen; controlling the intelligent robot to actively meet and guide the client to transact business; popping up the exclusive greeting of the client and the wish blessings from friends when passing through various display screens in the financial point; when the interactive terminal experiences, the client is reminded of the queuing number in real time; when thousands of people pass through the display screen, the exclusive advertisement of the client is pushed; and when the intelligent teller machine transacts business, updating the business into a common menu corresponding to the client in real time, and the like. Therefore, the client can be timely identified to call the panoramic view of the client when the client reaches a financial point such as the first time of a smart bank, the whole process is interactive with the client, the whole process of financial technology and the interaction of the client can be utilized, the exclusive experience of the individual character is realized, the client can feel different warmth, and the user experience is better.
In the embodiment of the invention, the control device can interact with the target user according to the identity information and the real-time position information of the target user by acquiring the motion trail information of the target user in a preset area and acquiring the identity information of the target user and monitoring the real-time position information of the target user when the motion trail information of the target user indicates that the target user enters the current financial point, and the method comprises the steps of displaying the personalized display information of the target user through a display screen, guiding the target user to handle business through an intelligent robot, calling the number in real time for reminding, and displaying the personalized menu of the target user through an intelligent teller machine, so that the interaction with the user in the whole financial technology process can be realized, the user requirements can be better met, and the user experience is improved.
The above method embodiments are all illustrations of the full-scene interaction method of the present application, and descriptions of various embodiments have respective emphasis, and reference may be made to relevant descriptions of other embodiments for parts that are not described in detail in a certain embodiment.
Referring to fig. 3, fig. 3 is a schematic structural diagram of a control device according to an embodiment of the present invention. The control device of the embodiment of the invention comprises a unit for executing the full scene interaction method. Specifically, the control device 300 of the present embodiment may include: an acquisition unit 301 and an interactive control unit 302. Wherein,
an obtaining unit 301, configured to collect motion trajectory information of a target user in a preset area, where the preset area is an inlet area of a current gold melting point;
the obtaining unit 301 is further configured to obtain identity information of the target user when the motion trajectory information of the target user indicates that the target user enters the current financial point;
the acquiring unit 301 is further configured to monitor location information of the target user;
and the interaction control unit 302 is configured to generate an interaction policy according to the identity information and the location information of the target user, and interact with the target user according to the interaction policy.
Optionally, the identity information includes face information of the target user;
the interaction control unit 302 is specifically configured to determine a target display screen facing the target user according to the face information and the position information of the target user, and determine display information of the target user, where the display information includes one or more of a birthday blessing word, a greeting, service recommendation information, and service ranking information; and controlling the target display screen to output the display information of the target user.
Optionally, the identity information further includes a birthday date of the target user; the determining the display information of the target user includes:
acquiring current system time information, wherein the current system time information comprises a current date;
detecting whether the current date is the birthday date of the target user;
and if the current date is the birthday date of the target user, generating display information comprising the birthday blessing words of the target user.
Optionally, the interaction control unit 302 is specifically configured to obtain historical service information of the target user, where the historical service information includes each service handled by the target user in a history record and frequency or frequency information corresponding to each service, and the service includes one or more of a financial service, a loan service, and a cash service; and generating display information comprising service recommendation information aiming at the target user according to the historical service information of the target user.
Optionally, an intelligent robot is configured in the current financial point;
the interaction control unit 302 is specifically configured to obtain to-do service information of the target user; and sending the information of the to-be-handled service, the identity information and the position information of the target user to the intelligent robot, so that the intelligent robot identifies the target user according to the identity information and the position information of the target user and guides the target user to handle the service according to the information of the to-be-handled service of the target user.
Optionally, the interaction control unit 302 is specifically configured to obtain a transaction request of the target user for the target service; responding to the transaction request, determining the queuing number of the target service for the target user, and monitoring the number calling information of the target service; when the queuing number of the target user is called, determining a target loudspeaker of which the distance to the target user is less than a preset first distance according to the identity information and the position information of the target user, and prompting the target user to handle the target service through the target loudspeaker.
Optionally, an intelligent teller machine is configured in the current financial point, and the intelligent teller machine is used for guiding a user to conduct business handling;
the interaction control unit 302 is specifically configured to, when it is detected that a distance between a position indicated by the position information of the target user and the position of the intelligent teller machine is smaller than a preset second distance, determine a display menu of the target user according to the identity information of the target user, where the display menu includes function items in a history that the click frequency of the target user exceeds a preset frequency threshold or the click frequency exceeds a preset number threshold; and controlling the intelligent teller machine to output the display menu of the target user.
Specifically, the control device may implement, through the above-mentioned units, part or all of the steps of the method in the embodiment shown in fig. 1 to 2. It should be understood that the embodiments of the present invention are device embodiments corresponding to method embodiments, and the description of the method embodiments also applies to the embodiments of the present invention.
In the embodiment of the invention, the control device can generate the interaction strategy according to the identity information and the position information of the target user to interact with the target user by acquiring the motion trail information of the target user in the preset area and monitoring the position information of the target user when the motion trail information of the target user indicates that the target user enters the current financial point, so that the interaction with the user in the whole financial technology process can be realized, and the user experience is improved.
Referring to fig. 4, fig. 4 is a schematic structural diagram of another control device according to an embodiment of the present invention. The control device is adapted to perform the method described above. As shown in fig. 4, the control device 400 in the present embodiment may include: one or more processors 401 and memory 402. Optionally, the control device may also include one or more user interfaces 403, and/or one or more communication interfaces 404. The processor 401, user interface 403, communication interface 404, and memory 402 may be connected by a bus 405, which is illustrated in fig. 4, or may be connected in other ways. Wherein the memory 402 is adapted to store a computer program comprising program instructions and the processor 401 is adapted to execute the program instructions stored by the memory 402.
Wherein the processor 401 may be configured to call the program instruction to perform the following steps: acquiring motion trail information of a target user in a preset area, wherein the preset area is an inlet area of a current gold melting point; when the motion trail information of the target user indicates that the target user enters the current financial point, acquiring the identity information of the target user; and monitoring the position information of the target user, generating an interaction strategy according to the identity information and the position information of the target user, and interacting with the target user according to the interaction strategy.
Optionally, the identity information includes face information of the target user; when the processor 401 executes the interaction policy generated according to the identity information and the location information of the target user, and interacts with the target user according to the interaction policy, it may specifically be configured to:
determining a target display screen faced by the target user according to the face information and the position information of the target user, and determining display information of the target user, wherein the display information comprises one or more of birthday blessing words, greeting words, service recommendation information and service ranking information;
and controlling the target display screen to output the display information of the target user.
Optionally, the identity information further includes a birthday date of the target user; when the processor 401 determines the display information of the target user, it may specifically be configured to: acquiring current system time information, wherein the current system time information comprises a current date;
detecting whether the current date is the birthday date of the target user;
and if the current date is the birthday date of the target user, generating display information comprising the birthday blessing words of the target user.
Optionally, when the processor 401 executes the determining of the display information of the target user, it may specifically be configured to:
acquiring historical service information of the target user, wherein the historical service information comprises various services handled by the target user in a historical record and frequency or frequency information corresponding to the various services, and the services comprise one or more of financial management services, loan services and cash services;
and generating display information comprising service recommendation information aiming at the target user according to the historical service information of the target user.
Optionally, an intelligent robot is configured in the current financial point; when the processor 401 executes the interaction policy generated according to the identity information and the location information of the target user, and interacts with the target user according to the interaction policy, it may specifically be configured to:
obtaining the information of the to-be-handled service of the target user;
and sending the information of the to-be-handled service, the identity information and the position information of the target user to the intelligent robot, so that the intelligent robot identifies the target user according to the identity information and the position information of the target user and guides the target user to handle the service according to the information of the to-be-handled service of the target user.
Optionally, when the processor 401 executes the interaction policy generated according to the identity information and the location information of the target user, and interacts with the target user according to the interaction policy, it may specifically be configured to:
acquiring a handling request of the target user for a target service;
responding to the transaction request, determining the queuing number of the target service for the target user, and monitoring the number calling information of the target service;
when the queuing number of the target user is called, determining a target loudspeaker of which the distance to the target user is less than a preset first distance according to the identity information and the position information of the target user, and prompting the target user to handle the target service through the target loudspeaker.
Optionally, an intelligent teller machine is configured in the current financial point, and the intelligent teller machine is used for guiding a user to conduct business handling;
when the processor 401 executes the interaction policy generated according to the identity information and the location information of the target user, and interacts with the target user according to the interaction policy, it may specifically be configured to:
when the fact that the distance between the position indicated by the position information of the target user and the position of the intelligent teller machine is smaller than a preset second distance is detected, determining a display menu of the target user according to the identity information of the target user, wherein the display menu comprises function items of which the click frequency of the target user exceeds a preset frequency threshold value or the click frequency exceeds a preset number threshold value in a historical record;
and controlling the intelligent teller machine to output the display menu of the target user.
The Processor 401 may be a Central Processing Unit (CPU), or other general-purpose Processor, a Digital Signal Processor (DSP), an Application Specific Integrated Circuit (ASIC), an off-the-shelf Programmable Gate Array (FPGA) or other Programmable logic device, a discrete Gate or transistor logic device, a discrete hardware component, or the like. A general purpose processor may be a microprocessor or the processor may be any conventional processor or the like.
The user interface 403 may include input devices, which may include a touch pad, microphone, etc., and output devices, which may include a display (LCD, etc.), speakers, etc.
The communication interface 404 may include a receiver and a transmitter for communicating with other devices.
Memory 402 may include both read-only memory and random access memory and provides instructions and data to processor 401. A portion of the memory 402 may also include non-volatile random access memory. For example, the memory 402 may also store the above-described correspondence between function pointers and functions, and the like.
In a specific implementation, the processor 401 and the like described in the embodiment of the present invention may execute the implementation manners described in the method embodiments shown in fig. 1 to fig. 2, and may also execute the implementation manners of the units described in fig. 3 in the embodiment of the present invention, which is not described herein again.
An embodiment of the present invention further provides a computer-readable storage medium, where a computer program is stored, and when executed by a processor, the computer program may implement part or all of the steps in the full-scene interaction method described in the embodiments corresponding to fig. 1 to fig. 2, or may implement the functions of the control device in the embodiment shown in fig. 3 of the present invention, which is not described herein again.
Embodiments of the present invention also provide a computer program product including instructions, which when executed on a computer, cause the computer to perform some or all of the steps of the above method.
The computer readable storage medium may be an internal storage unit of the control device according to any of the foregoing embodiments, for example, a hard disk or a memory of the control device. The computer-readable storage medium may also be an external storage device of the control device, such as a plug-in hard disk, a Smart Media Card (SMC), a Secure Digital (SD) Card, a Flash memory Card (Flash Card), or the like provided on the control device.
In this application, the term "and/or" is only one kind of association relationship describing an associated object, and means that there may be three kinds of relationships, for example, a and/or B, which may mean: a exists alone, A and B exist simultaneously, and B exists alone. In addition, the character "/" herein generally indicates that the former and latter related objects are in an "or" relationship.
In the embodiments of the present application, the sequence numbers of the above-mentioned processes do not mean the execution sequence, and the execution sequence of each process should be determined by its function and inherent logic, and should not constitute any limitation to the implementation process of the embodiments of the present invention.
The above description is only a part of the embodiments of the present invention, but the scope of the present invention is not limited thereto, and any person skilled in the art can easily conceive various equivalent modifications or substitutions within the technical scope of the present invention, and these modifications or substitutions should be covered within the scope of the present invention.
Claims (10)
1. A full scene interaction method is characterized by comprising the following steps:
acquiring motion trail information of a target user in a preset area, wherein the preset area is an inlet area of a current gold melting point;
when the motion trail information of the target user indicates that the target user enters the current financial point, acquiring the identity information of the target user;
and monitoring the position information of the target user, generating an interaction strategy according to the identity information and the position information of the target user, and interacting with the target user according to the interaction strategy.
2. The method of claim 1, wherein the identity information comprises face information of the target user; the generating an interaction strategy according to the identity information and the position information of the target user, and interacting with the target user according to the interaction strategy comprises the following steps:
determining a target display screen faced by the target user according to the face information and the position information of the target user, and determining display information of the target user, wherein the display information comprises one or more of birthday blessing words, greeting words, service recommendation information and service ranking information;
and controlling the target display screen to output the display information of the target user.
3. The method of claim 2, wherein the identity information further comprises a date of birth of the target user; the determining the display information of the target user includes:
acquiring current system time information, wherein the current system time information comprises a current date;
detecting whether the current date is the birthday date of the target user;
and if the current date is the birthday date of the target user, generating display information comprising the birthday blessing words of the target user.
4. The method of claim 2, wherein the determining the presentation information of the target user comprises:
acquiring historical service information of the target user, wherein the historical service information comprises various services handled by the target user in a historical record and frequency or frequency information corresponding to the various services, and the services comprise one or more of financial management services, loan services and cash services;
and generating display information comprising service recommendation information aiming at the target user according to the historical service information of the target user.
5. The method of claim 1, wherein an intelligent robot is configured within the current golden point; the generating an interaction strategy according to the identity information and the position information of the target user, and interacting with the target user according to the interaction strategy comprises the following steps:
obtaining the information of the to-be-handled service of the target user;
and sending the information of the to-be-handled service, the identity information and the position information of the target user to the intelligent robot, so that the intelligent robot identifies the target user according to the identity information and the position information of the target user and guides the target user to handle the service according to the information of the to-be-handled service of the target user.
6. The method of claim 1, wherein generating an interaction policy based on the identity information and the location information of the target user and interacting with the target user according to the interaction policy comprises:
acquiring a handling request of the target user for a target service;
responding to the transaction request, determining the queuing number of the target service for the target user, and monitoring the number calling information of the target service;
when the queuing number of the target user is called, determining a target loudspeaker of which the distance to the target user is less than a preset first distance according to the identity information and the position information of the target user, and prompting the target user to handle the target service through the target loudspeaker.
7. The method of claim 1, wherein an intelligent teller machine is configured in the current financial point, and the intelligent teller machine is used for guiding a user to conduct business handling;
the generating an interaction strategy according to the identity information and the position information of the target user, and interacting with the target user according to the interaction strategy comprises the following steps:
when the fact that the distance between the position indicated by the position information of the target user and the position of the intelligent teller machine is smaller than a preset second distance is detected, determining a display menu of the target user according to the identity information of the target user, wherein the display menu comprises function items of which the click frequency of the target user exceeds a preset frequency threshold value or the click frequency exceeds a preset number threshold value in a historical record;
and controlling the intelligent teller machine to output the display menu of the target user.
8. A control device, characterized by comprising means for performing the method of any one of claims 1-7.
9. A control device comprising a processor, a user interface, a communication interface and a memory, the processor, user interface, communication interface and memory being interconnected, wherein the memory is for storing a computer program comprising program instructions, the processor being configured to invoke the program instructions to perform the method of any of claims 1-7.
10. A computer-readable storage medium, characterized in that the computer-readable storage medium stores a computer program comprising program instructions that, when executed by a processor, cause the processor to carry out the method according to any one of claims 1-7.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201810994167.2A CN109345680A (en) | 2018-08-29 | 2018-08-29 | A kind of whole scene interactive approach, control equipment and computer-readable medium |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201810994167.2A CN109345680A (en) | 2018-08-29 | 2018-08-29 | A kind of whole scene interactive approach, control equipment and computer-readable medium |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN109345680A true CN109345680A (en) | 2019-02-15 |
Family
ID=65296649
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201810994167.2A Pending CN109345680A (en) | 2018-08-29 | 2018-08-29 | A kind of whole scene interactive approach, control equipment and computer-readable medium |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN109345680A (en) |
Cited By (10)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN110304511A (en) * | 2019-07-15 | 2019-10-08 | 广州广日电梯工业有限公司 | Elevator realizes the method and system that panorama is gone sightseeing |
| CN111641922A (en) * | 2020-05-25 | 2020-09-08 | 北京思特奇信息技术股份有限公司 | Telecommunication marketing method based on signaling data |
| CN111899407A (en) * | 2020-07-18 | 2020-11-06 | 湖南三湘银行股份有限公司 | Bank access system based on identity recognition |
| WO2020238915A1 (en) * | 2019-05-31 | 2020-12-03 | 京东方科技集团股份有限公司 | User identity recognition method and apparatus, electronic device, and storage medium |
| CN112102553A (en) * | 2020-09-04 | 2020-12-18 | 贵阳清文云科技有限公司 | Directional calling method and system based on biological identification characteristics |
| CN112562221A (en) * | 2020-12-02 | 2021-03-26 | 支付宝(杭州)信息技术有限公司 | Terminal and method for supporting face recognition |
| CN114153306A (en) * | 2021-11-29 | 2022-03-08 | 国网辽宁省电力有限公司本溪供电公司 | Intelligent interconnection business hall |
| CN114205565A (en) * | 2022-02-15 | 2022-03-18 | 云丁网络技术(北京)有限公司 | Monitoring video distribution method and system |
| CN114465975A (en) * | 2020-10-22 | 2022-05-10 | 华为技术有限公司 | Content pushing method and device, storage medium and chip system |
| WO2023123840A1 (en) * | 2021-12-31 | 2023-07-06 | 上海商汤智能科技有限公司 | Payment method and apparatus, electronic device, storage medium, and computer program product |
Citations (6)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN104852908A (en) * | 2015-04-22 | 2015-08-19 | 中国建设银行股份有限公司 | Recommending method and apparatus for service information |
| CN106162436A (en) * | 2016-06-30 | 2016-11-23 | 广东美的制冷设备有限公司 | Player method based on multi-loudspeaker and system |
| CN106826855A (en) * | 2017-03-14 | 2017-06-13 | 山东大学 | A kind of banking assistant robot based on cloud data identification |
| CN107179827A (en) * | 2017-04-01 | 2017-09-19 | 深圳怡化电脑股份有限公司 | The intelligent interactive method and system of a kind of finance device |
| CN107464149A (en) * | 2017-09-29 | 2017-12-12 | 深圳怡化电脑股份有限公司 | It is a kind of to be used to service method, apparatus, equipment and the storage medium guided |
| CN107909471A (en) * | 2017-11-24 | 2018-04-13 | 和美（深圳）信息技术股份有限公司 | A kind of method, apparatus of business processing, self-help terminal equipment and storage medium |
-
2018
- 2018-08-29 CN CN201810994167.2A patent/CN109345680A/en active Pending
Patent Citations (6)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN104852908A (en) * | 2015-04-22 | 2015-08-19 | 中国建设银行股份有限公司 | Recommending method and apparatus for service information |
| CN106162436A (en) * | 2016-06-30 | 2016-11-23 | 广东美的制冷设备有限公司 | Player method based on multi-loudspeaker and system |
| CN106826855A (en) * | 2017-03-14 | 2017-06-13 | 山东大学 | A kind of banking assistant robot based on cloud data identification |
| CN107179827A (en) * | 2017-04-01 | 2017-09-19 | 深圳怡化电脑股份有限公司 | The intelligent interactive method and system of a kind of finance device |
| CN107464149A (en) * | 2017-09-29 | 2017-12-12 | 深圳怡化电脑股份有限公司 | It is a kind of to be used to service method, apparatus, equipment and the storage medium guided |
| CN107909471A (en) * | 2017-11-24 | 2018-04-13 | 和美（深圳）信息技术股份有限公司 | A kind of method, apparatus of business processing, self-help terminal equipment and storage medium |
Cited By (12)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| WO2020238915A1 (en) * | 2019-05-31 | 2020-12-03 | 京东方科技集团股份有限公司 | User identity recognition method and apparatus, electronic device, and storage medium |
| CN110304511A (en) * | 2019-07-15 | 2019-10-08 | 广州广日电梯工业有限公司 | Elevator realizes the method and system that panorama is gone sightseeing |
| CN111641922A (en) * | 2020-05-25 | 2020-09-08 | 北京思特奇信息技术股份有限公司 | Telecommunication marketing method based on signaling data |
| CN111899407A (en) * | 2020-07-18 | 2020-11-06 | 湖南三湘银行股份有限公司 | Bank access system based on identity recognition |
| CN112102553A (en) * | 2020-09-04 | 2020-12-18 | 贵阳清文云科技有限公司 | Directional calling method and system based on biological identification characteristics |
| CN114465975A (en) * | 2020-10-22 | 2022-05-10 | 华为技术有限公司 | Content pushing method and device, storage medium and chip system |
| CN114465975B (en) * | 2020-10-22 | 2023-09-01 | 华为技术有限公司 | Content pushing method, device, storage medium and chip system |
| CN112562221A (en) * | 2020-12-02 | 2021-03-26 | 支付宝(杭州)信息技术有限公司 | Terminal and method for supporting face recognition |
| CN114153306A (en) * | 2021-11-29 | 2022-03-08 | 国网辽宁省电力有限公司本溪供电公司 | Intelligent interconnection business hall |
| WO2023123840A1 (en) * | 2021-12-31 | 2023-07-06 | 上海商汤智能科技有限公司 | Payment method and apparatus, electronic device, storage medium, and computer program product |
| CN114205565A (en) * | 2022-02-15 | 2022-03-18 | 云丁网络技术(北京)有限公司 | Monitoring video distribution method and system |
| CN114205565B (en) * | 2022-02-15 | 2022-07-29 | 云丁网络技术(北京)有限公司 | Monitoring video distribution method and system |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| CN109345680A (en) | A kind of whole scene interactive approach, control equipment and computer-readable medium | |
| CN104574088B (en) | The method and apparatus of payment authentication | |
| JP6624368B2 (en) | Customer service monitoring system and customer service monitoring method | |
| KR102387495B1 (en) | Image processing method and apparatus, electronic device and storage medium | |
| CN109284044A (en) | A kind of function menu methods of exhibiting and relevant device based on big data | |
| CN109299973A (en) | A kind of advertisement sending method and relevant device based on recognition of face | |
| WO2012063560A1 (en) | Image processing system, image processing method, and storage medium storing image processing program | |
| KR20210065178A (en) | Biometric detection method and device, electronic device and storage medium | |
| JP2017112609A (en) | Video conversation method and system using bidirectional transmission of visual or auditory effect | |
| CN109816343A (en) | A kind of service shunting method and device | |
| CN109410027B (en) | Financial information processing method based on feature recognition, intelligent terminal and medium | |
| CN112785769B (en) | Queuing and calling management method, device, equipment and storage medium based on face recognition | |
| WO2012063561A1 (en) | Information notification system, information notification method, information processing device and control method for same, and control program | |
| US11062390B2 (en) | System and method for implementing a virtual banking assistant | |
| TWM565361U (en) | Fraud detection system for financial transaction | |
| CN108269135A (en) | The method and device and electronic equipment of information transmission | |
| CN109451297A (en) | Voice and video telephone mass analysis method and device, electronic equipment, storage medium | |
| CN110111106A (en) | Transaction risk monitoring method and device | |
| US20230334827A1 (en) | Methods and systems for providing images for facilitating communication | |
| US20230410815A1 (en) | Transcription generation technique selection | |
| CN103810595B (en) | Information verification method and device | |
| WO2024198538A1 (en) | Palm-based payment processing methods and apparatuses | |
| JPWO2018074027A1 (en) | Abnormality detection apparatus, control method, and program | |
| US20230396740A1 (en) | Processing apparatus, and processing method | |
| US20150294432A1 (en) | Gesture-based notification |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| PB01 | Publication | ||
| PB01 | Publication | ||
| SE01 | Entry into force of request for substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| RJ01 | Rejection of invention patent application after publication |
Application publication date: 20190215 |
|
| RJ01 | Rejection of invention patent application after publication |