CN109816343A - A kind of service shunting method and device - Google Patents
A kind of service shunting method and device Download PDFInfo
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Abstract
The embodiment of the present application discloses a kind of service shunting method and device, and this method is suitable for Business Process Optimizing.This method comprises: obtaining the voice messaging of user's input, and it obtains and the matched business keyword of the voice messaging, obtain the corresponding target service of business keyword, when the type of service for detecting the target service is artificial class, the queue number of the target service is requested to the number of taking server, and export the queue number, when the type of service for detecting the target service is self-service class, the target service for then obtaining the target service handles region, and obtain the target geographic position that the target service handles region, it obtains from the current geographical location of the user to the target navigation route between the target geographic position, and export the target navigation route.Using the embodiment of the present application, the human cost of service distributing can be reduced, improves the efficiency of service distributing.
Description
Technical field
This application involves field of computer technology more particularly to a kind of service shunting methods and device.
Background technique
Currently, most of banks mainly shunt banking in conjunction with by way of the artificial and number of taking machine.
Usually user enters after bank business hall, and the lobby manager of bank can inquire the business that user needs to handle, hall's warp
Reason empirically judges the type of service of the business, if the business is artificial class business, lobby manager takes manually on the number of taking machine
The queue number of class business, and guide user that artificial sales counter is gone to handle, while also needing to inform that user handles mode accordingly；If
The business is self-service class business, and lobby manager then informs that user handles mode accordingly and guides user that self-service service area is gone to do
Reason.
However, existing bank's shunting mode excessively relies on the experience of lobby manager, and human cost is high, shunts efficiency
It is low.
Summary of the invention
The embodiment of the present application provides a kind of service shunting method and device, can reduce the human cost of service distributing, mention
The efficiency of high service distributing.
In a first aspect, the embodiment of the present application provides a kind of service shunting method, this method comprises:
The voice messaging of user's input is obtained, and is obtained according to preset business keyword thesaurus and is matched with the voice messaging
Business keyword；
Obtain the corresponding target service of business keyword；
If the type of service for detecting the target service is artificial class, the row of the target service is requested to the number of taking server
Team's number, and export the queue number；
If the type of service for detecting the target service is self-service class, the target service for obtaining the target service handles area
Domain, and obtain the target geographic position that the target service handles region；
The target navigation route between the current geographical location of the user and the target geographic position is obtained, and exports the mesh
Mark navigation routine.
With reference to first aspect, it in a kind of possible embodiment, is obtained and is somebody's turn to do according to preset business keyword thesaurus
The matched business keyword of voice messaging, comprising: the voice messaging is converted into text information, text information is obtained and is divided
The word segmentation result obtained after word includes at least one word in the word segmentation result；Obtain preset business keyword thesaurus, the business
It include at least one business keyword in keyword thesaurus；It calculates in the word segmentation result in each word and the business keyword thesaurus
Similarity value between each business keyword；According to each industry in word each in the word segmentation result and the business keyword thesaurus
Similarity value between business keyword, is determined from the business keyword thesaurus and the matched business of the voice messaging is crucial
Word.
With reference to first aspect, in a kind of possible embodiment, the queuing of the target service is requested to the number of taking server
Number, comprising: export the queueing message of the target service, include current queue number and it is expected that queuing in the queueing message
Duration；If receiving the confirmation queued instructions that the user is directed to queueing message input, the number of taking is sent to the number of taking server and is asked
It asks, the number of taking request generates the queue number of the target service for the number of the taking server according to the current number of the taking time；It receives
The queue number that the number of the taking server is returned for the number of taking request.
With reference to first aspect, in a kind of possible embodiment, the target service for obtaining the target service handles region,
It include: to obtain at least one corresponding business handling region of the target service；Obtain each of at least one business handling region
The queue number in a business handling region；By the least business handling region of queue number at least one business handling region
It is determined as the target service and handles region.
With reference to first aspect, in a kind of possible embodiment, the current geographical location of the user and the target are obtained
Target navigation route between geographical location, comprising: obtain between the current geographical location of the user and the target geographic position
At least one navigation routine；Calculate the distance of each bar navigation route at least one navigation routine；This at least one is led
The shortest navigation routine of distance is determined as target navigation route in the line of air route.
With reference to first aspect, in a kind of possible embodiment, the voice messaging of user's input is obtained, comprising: detection
It whether there is face within the scope of pre-determined distance；If there are faces within the scope of the pre-determined distance, voice acquisition module reception is opened
The voice messaging of user's input.
Second aspect, the embodiment of the present application provide a kind of service distributing device, which includes:
First obtains module, for obtaining the voice messaging of user's input, and is obtained according to preset business keyword thesaurus
It takes and the matched business keyword of the voice messaging；
Second obtains module, for obtaining the corresponding target service of business keyword；
Output module, for being requested to the number of taking server when the type of service for detecting the target service is artificial class
The queue number of the target service, and export the queue number；
Third obtains module, for obtaining the target industry when the type of service for detecting the target service is self-service class
The target service of business handles region, and obtains the target geographic position that the target service handles region；
4th obtains module, leads for obtaining the target between the current geographical location of the user and the target geographic position
Air route line, and export the target navigation route.
In conjunction with second aspect, in a kind of possible embodiment, this first acquisition module include first acquisition unit and
Second acquisition unit, the first acquisition unit are used to obtain the voice messaging of user's input；The second acquisition unit is used for basis
Preset business keyword thesaurus obtains and the matched business keyword of the voice messaging.The second acquisition unit is specifically used for:
The voice messaging is converted into text information, obtains the word segmentation result obtained after text information is segmented, it should
It include at least one word in word segmentation result；Preset business keyword thesaurus is obtained, includes at least in the business keyword thesaurus
One business keyword；It calculates in the word segmentation result in each word and the business keyword thesaurus between each business keyword
Similarity value；According to the similarity in word each in the word segmentation result and the business keyword thesaurus between each business keyword
Value, is determined and the matched business keyword of the voice messaging from the business keyword thesaurus.
In conjunction with second aspect, in a kind of possible embodiment, which is specifically used for:
When the type of service for detecting the target service is artificial class, the queueing message of the target service is exported, the row
It include current queue number and it is expected that queuing duration in team's information；If receiving the user for queueing message input
Confirm queued instructions, then to the number of taking server send the number of taking request, the number of taking request for the number of the taking server according to currently
The number of the taking time generates the queue number of the target service；Receive the queue number that the number of the taking server is returned for the number of taking request
Code；Export the queue number.
In conjunction with second aspect, in a kind of possible embodiment, the third obtain module include third acquiring unit and
4th acquiring unit, the third acquiring unit are used for when the type of service for detecting the target service is self-service class, and obtaining should
The target service of target service handles region；4th acquiring unit is for obtaining the target geographic that the target service handles region
Position.The third acquiring unit is specifically used for:
When detect the target service type of service be self-service class when, then obtain the target service it is corresponding at least one
Business handling region；Obtain the queue number in each business handling region at least one business handling region；At least by this
The least business handling region of queue number is determined as the target service and handles region in one business handling region.
In conjunction with second aspect, in a kind of possible embodiment, the 4th acquisition module is specifically used for: obtaining the user
At least one navigation routine between current geographical location and the target geographic position；It calculates at least one navigation routine
The distance of each bar navigation route；The shortest navigation routine of distance at least one navigation routine is determined as target navigation road
Line；Export the target navigation route.
In conjunction with second aspect, in a kind of possible embodiment, which has
Body is used for: whether there is face within the scope of detection pre-determined distance；If there are faces within the scope of the pre-determined distance, opens voice and adopt
Collect the voice messaging that module receives user's input.
The third aspect, the embodiment of the present application provide a kind of terminal, including processor, input equipment, output equipment and deposit
Reservoir, the processor, input equipment, output equipment and memory are connected with each other, wherein the memory supports terminal for storing
The computer program of the above method is executed, which includes program instruction, which is configured for calling the journey
Sequence instruction, executes the service shunting method of above-mentioned first aspect.
Fourth aspect, the embodiment of the present application provide a kind of computer readable storage medium, which deposits
Computer program is contained, which includes program instruction, which makes the processor when being executed by a processor
Execute the service shunting method of above-mentioned first aspect.
The embodiment of the present application is obtained by obtaining the voice messaging of user's input according to preset business keyword thesaurus
With the matched business keyword of the voice messaging, the corresponding target service of business keyword is obtained, when detecting the target industry
When the type of service of business is artificial class, the queue number of the target service is requested to the number of taking server, and export the queue number,
When the type of service for detecting the target service is self-service class, then the target service for obtaining the target service handles region, and obtains
It takes the target service to handle the target geographic position in region, obtains from the current geographical location of the user to the target geographic position
Between target navigation route, export the target navigation route.The human cost of service distributing can be reduced, service distributing is improved
Efficiency.
Detailed description of the invention
Technical solution in ord to more clearly illustrate embodiments of the present application, below will be to needed in embodiment description
Attached drawing is briefly described, it should be apparent that, the accompanying drawings in the following description is some embodiments of the present application, general for this field
For logical technical staff, without creative efforts, it is also possible to obtain other drawings based on these drawings.
Fig. 1 is a schematic flow diagram of service shunting method provided by the embodiments of the present application；
Fig. 2 is another schematic flow diagram of service shunting method provided by the embodiments of the present application；
Fig. 3 is a schematic block diagram of service distributing device provided by the embodiments of the present application；
Fig. 4 is a schematic block diagram of terminal provided by the embodiments of the present application.
Specific embodiment
Below in conjunction with the attached drawing in the embodiment of the present application, technical solutions in the embodiments of the present application carries out clear, complete
Site preparation description, it is clear that described embodiment is some embodiments of the present application, instead of all the embodiments.Based on this Shen
Please in embodiment, every other implementation obtained by those of ordinary skill in the art without making creative efforts
Example, shall fall in the protection scope of this application.
It should be appreciated that term " includes " and " having " and their any deformations, it is intended that cover and non-exclusive include.
Such as contain a series of steps or units process, method, system, product or equipment be not limited to listed step or
Unit, but optionally further comprising the step of not listing or unit, or optionally further comprising for these process, methods, produce
The other step or units of product or equipment inherently.
It is also understood that referenced herein " embodiment " it is meant that describe in conjunction with the embodiments special characteristic, structure or
Characteristic may be embodied at least one embodiment of the application.Each position in the description shows that the phrase might not
Identical embodiment is each meant, nor the independent or alternative embodiment with other embodiments mutual exclusion.Those skilled in the art
Member explicitly and implicitly understands that embodiment described herein can be combined with other embodiments.
It will be further appreciated that the term "and/or" used in present specification and the appended claims is
Refer to any combination and all possible combinations of one or more of associated item listed, and including these combinations.
The embodiment of the present application can be applied in the shunting scene of banking.User enters bank business hall, goes to
Before terminal with service distributing function, the business that user oneself wants to handle is said to terminal.The available user of terminal is defeated
The voice messaging entered, and can be obtained and the matched business keyword of the voice messaging according to preset business keyword thesaurus.
Terminal is searching the target service with the business Keywords matching, and detects type of service belonging to the target service.Work as detection
Type of service to the target service is artificial class, then terminal can request the queue number of the target service to the number of taking server
Code, and the queue number is printed out, in order to which user is lined up according to the queue number, target service is handled in waiting.When
The type of service for detecting the target service is self-service class, then the target service that terminal can search the target service handles area
Domain, and the target geographic position that the target service handles region can be searched.The current geographical location of the available user of terminal,
And target navigation can be determined from a plurality of navigation routine between the current geographical location of user and the target geographic position
Route exports the target navigation route.Terminal can direct the user to the target service according to the target navigation route and handle
The target geographic position in region.The embodiment of the present application passes through the terminal shunting to artificial class business and self-service class business automatically,
The human cost that service distributing can be reduced improves the efficiency of service distributing.
Below in conjunction with Fig. 1 to Fig. 4, service shunting method provided by the embodiments of the present application and device are illustrated.
It is that the embodiment of the present application provides a schematic flow diagram of service shunting method referring to Fig. 1.As shown in Figure 1, the business
Shunt method may include step:
S101, terminal obtain the voice messaging of user's input, and according to the acquisition of preset business keyword thesaurus and voice
The business keyword of information matches.
In some possible embodiments, terminal can receive the voice messaging of user's input.Terminal is available pre-
If business keyword thesaurus, may include at least one business keyword in the business keyword thesaurus.Terminal can detecte
Whether include any business keyword in the business keyword thesaurus in the voice messaging.If in the voice messaging including business
Keyword illustrates there are the business that user wants to handle in terminal, then the business for including in the available voice messaging of terminal
Keyword.If not including business keyword in the voice messaging, terminal can export prompt information, which can use
New speech message is re-entered in prompt user.
For example, user says " I will deposit " terminal, terminal receives the voice messaging " I will deposit " of user's input.Terminal
Obtain preset business keyword thesaurus, it is assumed that include " opening card, withdrawal, social security, deposit, financing, base in business keyword thesaurus
This 6 business keywords of gold ".Terminal detection voice messaging " I will deposit " in whether comprising business keyword thesaurus (" open card,
Withdrawal, social security, deposit, financing, fund ") in any business keyword.Due to including that business is closed in voice messaging " I will deposit "
Keyword " deposit ", so terminal obtains the business keyword " deposit " for including in voice messaging " I will deposit ".
In some possible embodiments, terminal, can be by the language after the voice messaging for getting user's input
Message breath is converted into text information, and can segment to text information, the participle knot after obtaining text information participle
Fruit may include at least one word in the analysis result.The available preset business keyword thesaurus of terminal, the business are crucial
It may include at least one business keyword in word dictionary.It is crucial that terminal can calculate each word and the business in the word segmentation result
Similarity value (such as cosine value, Euclidean distance) in word dictionary between each business keyword.Terminal is available, and this is each
The maximum value of similarity value between word and each business keyword, and the corresponding business keyword of the available maximum value.
Wherein, the corresponding business keyword of the maximum value of similarity value is and the matched business keyword of speech message.The application is real
Example is applied by searching in business keyword thesaurus and each immediate business keyword of word meaning in voice messaging, Ke Yiti
The accuracy of high business identification, to improve the accuracy of service distributing.
For example, it is assumed that there are 3 business keywords in business keyword thesaurus, respectively " social security deposits, opens card ".With
The voice messaging of family input is " I wants to save ".Terminal converts speech information into text information, then carries out to text information
Participle, obtaining word segmentation result is " I saves/thinking/" these three words.Terminal calculates separately word " I " and each business keyword " society
Protect, deposit, open card " between similarity value, obtain 3 similarity values.Terminal calculates separately word " thinking " again and each business is closed
Similarity value between keyword " social security deposits, opens card ", obtains 3 similarity values.Terminal calculates separately word " saving " and each again
Similarity value between a business keyword " social security deposits, opens card ", obtains 3 similarity values.Terminal obtain this 9 it is similar
Maximum value in angle value.Suppositive " saving " and business keyword " deposit " similarity value are maximum, declarer " saving " and business
The meaning of keyword " deposit " is most close, i.e. word " saving " and business keyword " deposit " is synonym, then terminal obtains business
Keyword " deposit ".The business keyword " deposit " be and voice messaging " I wants to save " matched business keyword.
S102, terminal obtain the corresponding target service of business keyword.
In some possible embodiments, terminal can be with the corresponding relationship between pre-set business keyword and business.Eventually
End get with after the matched business keyword of above-mentioned voice messaging, can from the business keyword it is corresponding at least one
Target service is determined in business.Wherein, a business keyword can correspond to one or more business.For example, business is crucial
Word is " deposit ", it is assumed that business corresponding with " deposit " includes " petty deposit " business and " wholesale deposit " business.Terminal is from " small
" petty deposit " business for selecting priority high in volume deposit " business and " wholesale deposit " business is as target service.
In some possible embodiments, terminal get with the matched business keyword of above-mentioned voice messaging it
Afterwards, at least one business corresponding with the business keyword can be exported.User can select to think at least one business
The business to be handled.Terminal can detecte after exporting at least one business corresponding with the business keyword preset
User's input whether is received in period chooses information.If receiving choosing for user's input within the preset period
Information, then the business that user chooses at least one business can be determined as target service by terminal.If preset at this
Any input of user is not received in period, then terminal can enter standby mode.
For example, it is assumed that business corresponding with business keyword " deposit " has " petty deposit " business and " wholesale deposit " industry
Business.Terminal exports the two selections of " petty deposit " business and " wholesale deposit " business.If user was in 30 seconds preset periods
Interior to say that " wholesale deposit " or touch-control click " wholesale deposit " option on terminal display screen to terminal, terminal is just by user speech
It chooses or clicks " wholesale deposit " business chosen and be determined as target service.Terminal can also export " wholesale deposit " business association
Prompt information such as " cash, personal identification papers and my bank card need to be carried.Pay attention to property safety, does not readily believe other people！", with
Improve user experience.
S103, terminal detect the type of service of target service.
S104, if detecting, the type of service of target service is artificial class, and terminal is to the number of taking server request target industry
The queue number of business, and output work queue's number.
In some possible embodiments, terminal can detecte the target industry after getting above-mentioned target service
The type of service of business.If the type of service for detecting target service is artificial class, illustrate that target service needs artificial treatment, then eventually
End can request the queue number of the target service to the number of taking server.The corresponding row of the artificial class can be generated in the number of taking server
Team's number, and can be using the corresponding queue number of the artificial class as the queue number of the target service.Terminal can print and/
Or the queue number that the output number of taking server returns, and can export the target service handles region, in order to guide user
It goes to handle region accordingly and is lined up and handle.Wherein, as soon as the number of taking server often receives the number of the taking request of a business for artificial class,
The queue number for adding 1 generation new the corresponding queue number of the artificial class.
For example, target service is " bank card cancellation ".Assuming that the business of artificial class include " wholesale storage/access money ", " remittance ",
" bank card cancellation " etc..Assuming that the business that a upper user wants to handle is " remittance ", a upper queue number is 23, terminal to
The queue number of the number of taking server request target business " bank card cancellation ".After the number of taking server receives the request of terminal,
Queue number 23 plus 1 can be obtained into new queue number 24, and return to the new queue number 24.End print and/or defeated
The queue number 24 out.
In some possible embodiments, when the type of service for detecting target service is artificial class, illustrate target
Business needs artificial treatment, then terminal can obtain the current queueing message of the target service, the queuing from the number of taking server
It may include current queue number and it is expected that be lined up duration in information, and can be exported in a manner of voice and/or text
The queueing message.If receiving the confirmation queued instructions that user is directed to queueing message input, terminal can be serviced to the number of taking
Device sends the number of taking request, may include the target service in the number of taking request.After the number of taking server receives the number of taking request,
The queue number of the target service can be generated according to the current number of the taking time, and can return to the queue number.Terminal can be with
The queue number that the number of taking server is returned for the number of taking request is received, and can print and/or export the return of the number of taking server
Queue number, and can export the target service handles region, carries out in order to guide user to go to handle region accordingly
Wait in line.Wherein, the number of a taking server can be interacted with multiple terminals.
For example, target service is " wholesale deposit " business, the type of service of " wholesale deposit " business is artificial class.Terminal to
The number of taking server sends inquiry request, inquires the queue number and it is expected that queuing time of artificial class business current residual.The number of taking
Server receives inquiry request, returns to information (10 people of queue number of artificial class business current residual and pre- of terminal inquiry
Count queuing time 15 minutes).Terminal by voice or written form notify user " 10 people of queue number of current residual, it is contemplated that
Queuing time 15 minutes, if needs are waited in line ".If user answers voice or user's touch point certainly such as "Yes", " queuing "
"Yes" button is hit, terminal just sends the number of taking comprising target service " wholesale deposit " to the number of taking server and requests.The number of taking server
The number of the taking request sent according to the current number of taking time and terminal generates queue number 59 and queue number 59 is sent to end
End, after terminal receives queue number 59, prints the queue number 59.If user answers the negative such as "No", " not being lined up ", " no "
Voice or user's touch-control click "No" button, and terminal then enters standby mode.
S105, if detecting, the type of service of target service is self-service class, and terminal obtains the target service of target service
Region is handled, and obtains the target geographic position that target service handles region.
In some possible embodiments, when the type of service for detecting above-mentioned target service is self-service class, explanation
The target service belongs to self-service class business, then the target service of the available target service of terminal handles region, and can obtain
The target service is taken to handle the target geographic position in region.For example, target service is " withdrawal ", the type of service of " withdrawal " business
For self-service class.Assuming that there are the area A1, the area B3 and the area D5 in the corresponding business handling region of " withdrawal " business.Terminal obtains " withdrawal " industry
Be engaged in corresponding at least one the business handling region area A1, the area B3 and the area D5, from least one business handling region optionally
One business handling region such as area B3 handles region as target service, and obtains the target that target service handles the region area B3
Manage position.
S106, terminal obtain the target navigation route between user current geographical location and target geographic position, and defeated
Target navigation route out.
In some possible embodiments, the current geographical location of the available user of terminal, and can be by the user
Current geographical location is obtained using above-mentioned target geographic position as terminal from the starting point to the terminal as starting point
At least one navigation routine.Terminal optional bar navigation route determination can be target navigation from least one navigation routine
Route, and export the target navigation route, in order to which user accurately finds according to the target navigation route mesh of the target service
Mark handles region and carries out business handling.The embodiment of the present application passes through the multiple interaction of terminal and user, carries out to target service
It shunts, the human cost of service distributing can be reduced, improve the efficiency of service distributing.Wherein, the current geographical location of user can
Think the geographical location that terminal is currently located.
In some possible embodiments, it when terminal obtains user current geographical location, can shoot comprising the use
The user images at family, terminal can detecte position of the user in the user images.Terminal can be according to the user in the use
Position in the image of family obtains the relative direction between the user and terminal, then can use the depth of field camera detection user
Depth distance between terminal.The relative direction can be to be formed by direction immediately ahead of user and the terminal.Terminal can
To obtain the current deflection angle of the terminal and geographical location.According to relative direction, user and the terminal between user and terminal
Between depth distance, the current deflection angle and geographical location of terminal, determine the geographical location that the user is currently located.
For example, terminal obtains the length of user images.Assuming that the length of user images is 120 pixels.Terminal detection is used
Pixel region of the face of family A in user images, calculates the central pixel point of the pixel region, will be where the central pixel point
Position be determined as position of the user A in user images.Assuming that the central pixel point is apart from user images Far Left pixel
At 90 pixels of point.Assuming that the shooting angle of terminal is 120 degree.The position of the user images middle is for indicating terminal
Front direction, i.e., the direction where 0 degree.Since the length of user images is 120 pixels, so distance should in user images
60th pixel of user images Far Left pixel is 0 degree.Relative direction so between user A and terminal=(user A exists
The position immediately ahead of position-terminal in user images) * (shooting angle/user images length of terminal)=(90-60) *
Degree (120/120)=30.
In some possible embodiments, terminal is after determining above-mentioned target navigation route, can export and includes
The navigation requests of the target navigation route.After user receives the navigation requests, it can choose whether to need to navigate.Work as terminal
The confirmation navigation instruction for receiving user's input, can be moved according to the target navigation route, so that user be navigated to
Above-mentioned target service handles the target geographic position in region, handles region accordingly in order to which user rapidly and accurately finds.When
Terminal receives the exit instruction of user's input or does not receive any instruction within a preset time period, then terminal can enter
Standby mode.The embodiment of the present application handles target service by guiding user to go to handle region accordingly, and user's body can be improved
It tests.
In some possible embodiments, after user is navigated to above-mentioned target geographic position by terminal, Ke Yitong
The mode for crossing voice or text inquires whether the user needs to other helps, if user answers the negative voice such as " not needing ", " no "
Or when touch-control click " making a return voyage " button, terminal can be with automatic moving to preset fixed position.The embodiment of the present application passes through will be whole
End is moved to fixed position, convenient for the management of terminal, is also convenient for user and accurately finds terminal, improve user experience.
In the embodiment of the present application, the voice messaging that terminal is inputted by obtaining user, and it is crucial according to preset business
Word dictionary obtains and the matched business keyword of the voice messaging, obtains the corresponding target service of business keyword, and detection should
The type of service of target service should to the request of the number of taking server when the type of service for detecting the target service is artificial class
The queue number of target service, and export the queue number is then obtained when the type of service for detecting the target service is self-service class
Take the target service of the target service to handle region, and obtain the target geographic position that the target service handles region, obtain from
The current geographical location of the user exports the target navigation route to the target navigation route between the target geographic position.
The human cost that service distributing can be reduced improves the efficiency of service distributing.
It referring to fig. 2, is that the embodiment of the present application provides another schematic flow diagram of service shunting method.As shown in Fig. 2, the industry
Business shunt method may include step:
S201, terminal, which detects, whether there is face within the scope of pre-determined distance.
S202, if there are face within the scope of pre-determined distance, terminal opens the language that voice acquisition module receives user's input
Message breath, and obtained and the matched business keyword of voice messaging according to preset business keyword thesaurus.
In some possible embodiments, terminal can periodically detect (detection in such as every 10 seconds is primary) pre-determined distance range
Interior (in such as 0.5 meter) whether there is face.When detecting face within the scope of the pre-determined distance, then the language of terminal can be waken up
Sound acquisition module receives the voice messaging of user's input.The available preset business keyword thesaurus of terminal, the business are crucial
It may include at least one business keyword in word dictionary.Whether terminal can detecte crucial comprising the business in the voice messaging
Any business keyword in word dictionary.If in the voice messaging including business keyword, illustrate that there are users to want in terminal
The business handled, then the business keyword for including in the available voice messaging of terminal.If not including industry in the voice messaging
Business keyword, then terminal can export the first prompt information, which can be used for that user is prompted to re-enter newly
Speech message.
S203, terminal obtain the corresponding target service of business keyword.
S204, terminal detect the type of service of target service.
S205, if detecting, the type of service of target service is artificial class, and terminal is to the number of taking server request target industry
The queue number of business, and output work queue's number.
In some possible embodiments, the step S203- step S205 in the embodiment of the present application can refer to shown in Fig. 1
The implementation of the step S102- step S104 of embodiment, details are not described herein.
S206, if detecting, the type of service of target service is self-service class, and it is corresponding at least that terminal obtains target service
One business handling region.
S207, terminal obtain the queue number in each business handling region at least one business handling region.
The least business handling region of queue number at least one business handling region is determined as target by S208, terminal
Business handling region, and obtain the target geographic position that target service handles region.
In some possible embodiments, terminal can detecte the type of service of above-mentioned target service.When detecting this
When the type of service of target service is self-service class, at least one corresponding business handling area of the available target service of terminal
Domain.The camera that terminal can control in each business handling region obtains the area image in each business handling region, and
Detect the queue number in each area image.Terminal can be by the least area image of the queue number of each region image
Corresponding business handling region is determined as target service and handles region, and the available target service is with handling the target in region
Manage position.The embodiment of the present application passes through the busy extent for judging each business handling region, will arrange in each business handling region
Region is handled as target service in the least business handling region of team's number, can prevent some business handling region transitions from gathering around
It squeezes, balances the traffic handing capacity between each business handling region, to realize that better services shunt.
For example, it is assumed that target service is " withdrawal ", the type of service of " withdrawal " business is self-service class.Assuming that " withdrawal " business
There are the area A1, the area B3 and the area D5 in corresponding business handling region.The camera in the area terminal control A1 obtains the area image in the area A1
Image-A1, the camera in the control area B3 obtain the area image image-B3 in the area B3, and the camera in the control area D5 obtains the area D5
Area image image-D5.Terminal distinguishes the face in detection zone image image-A1, image-B3 and image-D5
Quantity.Assuming that there are 18 faces in area image image-A1, there are 15 faces, area image in area image image-B3
There are 25 faces in image-D5.The wherein face minimum number in area image image-B3 (15 faces), then terminal will
The corresponding business handling region area B3 area image image-B3 is determined as target service and handles region, and obtains target service and do
Manage the target geographic position in the area region B3.Optionally, terminal can detecte area image image-A1, image-B3 and
Human skeleton quantity in image-D5.Assuming that having 17 human skeletons, area image image- in area image image-A1
There are 16 human skeletons in B3, there are 23 human skeletons in area image image-D5.Wherein in area image image-B3
Human skeleton minimum number (16 human skeletons), then terminal is by the corresponding business handling region area B3 area image image-B3
It is determined as target service and handles region, and obtains the target geographic position that target service handles the region area B3.
S209, terminal obtain at least one navigation routine between user current geographical location and target geographic position.
S210, terminal calculate the distance of each bar navigation route at least one navigation routine.
S211, terminal will be determined as target navigation route by the shortest navigation routine of distance in an at least bar navigation route, and
Export the target navigation route.
In some possible embodiments, the current geographical location of the available user of terminal, and can be by the user
Current geographical location is obtained using above-mentioned target geographic position as terminal from the starting point to the terminal as starting point
At least one navigation routine.Terminal can calculate separately the distance of each bar navigation route at least one navigation routine, and can
The shortest navigation routine of distance at least one navigation routine is determined as target navigation route.Terminal exports the target and leads
Air route line is done in order to which user handles region progress business according to the target that the target navigation route accurately finds the target service
Reason.Wherein, the current geographical location of user can be the geographical location that terminal is currently located.
For example, the navigation routine from the current geographical location of user to target geographic position have respectively line-1, line-2,
Line-3 and line-4.Terminal calculates separately the distance of navigation routine line-1, line-2, line-3 and line-4.It is false
If the distance of navigation routine line-1 is 50 meters, the distance of navigation routine line-2 is 49 meters, the distance of navigation routine line-3
It is 52 meters, the distance of navigation routine line-4 is 48 meters.Since the distance of navigation routine line-4 is most short (48 meters), so terminal
Navigation routine line-4 is determined as target navigation route.
In some possible embodiments, terminal is available to be somebody's turn to do after getting at least one navigation routine
Congestion level at least one navigation routine.Terminal can be by the smallest navigation of congestion level at least one navigation routine
Route determination is target navigation route.Wherein, the congestion level on navigation routine can be by region that the navigation routine passes through
Number determine.
For example, have 2 from the navigation routine of user current geographical location to target geographic position, respectively line-1 and
line-2.Assuming that it is B3, navigation routine line-1 approach region A3, C4, B3 that target service, which handles region,；Navigation routine line-1
Approach region A2, D1, B3.Terminal detects the summation of number in each region of approach on each bar navigation route.Assuming that navigation road
The number of the region A3 of line line-1 approach is 15 people, and the number of region C4 is 20 people, and the number of region B3 is 10 people, then navigates
The summation of number is 15+20+10=45 people in each region on route line-1.Assuming that the region of navigation routine line-2 approach
The number of A2 is 20 people, and the number of region C1 is 18 people, and the number of region B3 is 10 people, then each area on navigation routine line-2
The summation of number is 20+18+10=48 people in domain.Terminal by each bar navigation route in each region of approach number summation
The smallest navigation routine is determined as target navigation route.Since the summation of number is minimum in each region on navigation routine line-1
(45 people), then navigation routine line-1 is target navigation route.Optionally, terminal can calculate on each bar navigation route
Average number, is determined as target navigation route for the least navigation routine of average number.Assuming that navigation routine line-1 approach
The number of region A3 is 15 people, and the number of region C4 is 20 people, and the number of region B3 is 10 people, then on navigation routine line-1
Average number is (15+20+10)/3=15 people.Assuming that the number of the region A2 of navigation routine line-2 approach is 20 people, region
The number of C1 is 18 people, and the number of region B3 is 10 people, then the average number on navigation routine line-2 be (20+18+10)=
16 people.Since the average number on navigation routine line-1 is minimum (45 people), then navigation routine line-1 is target navigation
Route.
In some possible embodiments, terminal can export this after getting at least one navigation routine
At least one navigation routine, in order to which user oneself selects a desired navigation routine.Terminal by user this at least one
The navigation routine chosen on navigation routine is determined as target navigation route.
In some possible embodiments, terminal is after determining above-mentioned target navigation route, can export and includes
The navigation requests of the target navigation route.After user receives the navigation requests, it can choose whether to need to navigate.Work as terminal
The confirmation navigation instruction for receiving user's input, can be moved according to the target navigation route, so that user be navigated to
Above-mentioned target service handles the target geographic position in region, handles region accordingly in order to which user rapidly and accurately finds.When
Terminal receives the exit instruction of user's input or does not receive any instruction within a preset time period, then terminal can enter
Standby mode.
In some possible embodiments, after user is navigated to above-mentioned target geographic position by terminal, Ke Yitong
The mode for crossing voice or text inquires whether the user needs to other helps, if user answers the negative voice such as " not needing ", " no "
Or when touch-control click " making a return voyage " button, terminal can be with automatic moving to preset fixed position.The embodiment of the present application passes through will be whole
End is moved to fixed position, convenient for the management of terminal, is also convenient for user and accurately finds terminal, improve user experience.
In the embodiment of the present application, when, there are when face, terminal receives the voice letter of user's input within the scope of pre-determined distance
Breath, and obtained and the matched business keyword of voice messaging according to preset business keyword thesaurus.Acquisition business keyword pair
The target service that should change.When the type of service of the target service is artificial class, the target service is requested to the number of taking server
Queue number, and export the queue number.It is when the type of service of the target service is self-service class, then corresponding from the target service
At least one business handling region in select the least business handling region of queue number as target service and handle region, and
Obtain the target geographic position that the target service handles region.From between the current geographical location of user and the target geographic position
At least one navigation routine in select apart from shortest navigation routine as target navigation route, and export the target navigation road
Line.The human cost that service distributing can not only be reduced, improves the efficiency of service distributing, can also balance each business handling area
The queue number in domain, reduces the degree of crowding in business handling region, and can quickly guide user to corresponding business handling area
The treatment effeciency of terminal is improved in domain.
It is a schematic block diagram of service distributing device provided by the embodiments of the present application referring to Fig. 3.The embodiment of the present application
Service distributing device includes:
First obtains module 10, for obtaining the voice messaging of user's input, and according to preset business keyword thesaurus
It obtains and the matched business keyword of the voice messaging；
Second obtains module 20, for obtaining the corresponding target service of business keyword；
Output module 30, for being asked to the number of taking server when the type of service for detecting the target service is artificial class
The queue number of the target service is sought, and exports the queue number；
Third obtains module 40, for obtaining the target when the type of service for detecting the target service is self-service class
The target service of business handles region, and obtains the target geographic position that the target service handles region；
4th obtains module 50, for obtaining the target between the current geographical location of the user and the target geographic position
Navigation routine, and export the target navigation route.
In some possible embodiments, which includes that first acquisition unit 101 and second obtain
Unit 102.The first acquisition unit 101 is used to obtain the voice messaging of user's input；The second acquisition unit 102 is used for basis
Preset business keyword thesaurus obtains and the matched business keyword of the voice messaging.
The second acquisition unit 102 is specifically used for: the voice messaging is converted into text information, obtain text information into
Obtained word segmentation result after row participle includes at least one word in the word segmentation result；Preset business keyword thesaurus is obtained, it should
It include at least one business keyword in business keyword thesaurus；Calculate each word and the business keyword word in the word segmentation result
Similarity value in library between each business keyword；According to each in word each in the word segmentation result and the business keyword thesaurus
Similarity value between a business keyword is determined to close with the matched business of the voice messaging from the business keyword thesaurus
Keyword.
In some possible embodiments, which is specifically used for:
When the type of service for detecting the target service is artificial class, the queueing message of the target service is exported, the row
It include current queue number and it is expected that queuing duration in team's information；If receiving the user for queueing message input
Confirm queued instructions, then to the number of taking server send the number of taking request, the number of taking request for the number of the taking server according to currently
The number of the taking time generates the queue number of the target service；Receive the queue number that the number of the taking server is returned for the number of taking request
Code；Export the queue number.
In some possible embodiments, it includes that third acquiring unit 401 and the 4th obtain which, which obtains module 40,
Unit 402.The third acquiring unit 401 is used to obtain the mesh when the type of service for detecting the target service is self-service class
The target service of mark business handles region；4th acquiring unit 402 is used to obtain the target that the target service handles region
Manage position.
The third acquiring unit 401 is specifically used for: when the type of service for detecting the target service is self-service class, then obtaining
Take at least one corresponding business handling region of the target service；The each business for obtaining at least one business handling region is done
Manage the queue number in region；The least business handling region of queue number at least one business handling region is determined as this
Target service handles region.
In some possible embodiments, the 4th acquisition module 50 is specifically used for: obtaining the current geography of the user
At least one navigation routine between position and the target geographic position；Calculate each bar navigation road at least one navigation routine
The distance of line；The shortest navigation routine of distance at least one navigation routine is determined as target navigation route, and exporting should
Target navigation route.
In some possible embodiments, the first acquisition unit 101 in the first acquisition module 10 is specifically used for: inspection
It surveys and whether there is face within the scope of pre-determined distance；If there are faces within the scope of the pre-determined distance, opens voice acquisition module and connect
Receive the voice messaging of user's input.
In the specific implementation, above-mentioned service distributing device can be executed provided by above-mentioned Fig. 1 or Fig. 2 by above-mentioned modules
Implementation provided by each step in implementation realizes the function of being realized in the various embodiments described above, for details, reference can be made to
The corresponding description that each step provides in above-mentioned embodiment of the method shown in fig. 1 or fig. 2, details are not described herein.
In the embodiment of the present application, the voice messaging that service distributing device is inputted by obtaining user, and according to preset
Business keyword thesaurus obtains and the matched business keyword of the voice messaging, obtains the corresponding target industry of the business keyword
Business requests the queue number of the target service to the number of taking server when the type of service for detecting the target service is artificial class
Code, and exports the queue number, when the type of service for detecting the target service is self-service class, then obtains the mesh of the target service
Business handling region is marked, and obtains the target geographic position that the target service handles region, obtains the geography current from the user
Position exports the target navigation route to the target navigation route between the target geographic position.Service distributing can be reduced
Human cost improves the efficiency of service distributing.
It referring to fig. 4, is a schematic block diagram of terminal provided by the embodiments of the present application.As shown in figure 4, the embodiment of the present application
In terminal may include: one or more processors 4001；One or more input equipments 4002, one or more output are set
Standby 4003 and memory 4004.Above-mentioned processor 4001, input equipment 4002, output equipment 4003 and memory 4004 pass through total
Line 4005 connects.For memory 4002 for storing computer program, the computer program includes program instruction, processor 4001
For executing the program instruction of the storage of memory 4002.
Wherein, input equipment 4002 is used to obtain the voice messaging of user's input.Processor 4001 is configured for calling
Described program instruction execution: it is obtained and the matched business keyword of the voice messaging according to preset business keyword thesaurus；It obtains
Take the corresponding target service of business keyword；When the type of service for detecting the target service is artificial class, then to the number of taking clothes
Business device requests the queue number of the target service.Output equipment 4003 is for exporting the queue number.Processor 4001 is configured
For calling described program instruction execution: when the type of service for detecting the target service is self-service class, obtaining the target industry
The target service of business handles region, and obtains the target geographic position that the target service handles region；It is current to obtain the user
Target navigation route between geographical location and the target geographic position.Output equipment 4003 is also used to export the target navigation road
Line.
It should be appreciated that in the embodiment of the present application, alleged processor 4001 can be central processing unit (Central
Processing Unit, CPU), which can also be other general processors, digital signal processor (Digital
Signal Processor, DSP), specific integrated circuit (Application Specific Integrated Circuit,
ASIC), ready-made programmable gate array (Field-Programmable Gate Array, FPGA) or other programmable logic
Device, discrete gate or transistor logic, discrete hardware components etc..General processor can be microprocessor or this at
Reason device is also possible to any conventional processor etc..
Input equipment 4002 may include Trackpad, voice acquisition module such as microphone etc., and output equipment 4003 can wrap
Include display (LCD etc.), loudspeaker etc..
Memory 4004 may include read-only memory and random access memory, and to processor 4001 provide instruction and
Data.The a part of of memory 4004 can also include nonvolatile RAM.For example, memory 4004 can be with
The information of storage device type.
In the specific implementation, processor 4001, input equipment 4002 described in the embodiment of the present application, output equipment 4003
Implementation described in service shunting method provided by the embodiments of the present application can be performed, the embodiment of the present application institute also can be performed
The implementation of the service distributing device of description, details are not described herein.
The embodiment of the present application also provides a kind of computer readable storage medium, which has meter
Calculation machine program, the computer program include program instruction, which realizes shown in fig. 1 or fig. 2 when being executed by processor
Service shunting method, detail please refer to the description of Fig. 1 or embodiment illustrated in fig. 2, and details are not described herein.
Above-mentioned computer readable storage medium can be service distributing device or terminal described in aforementioned any embodiment
Internal storage unit, such as the hard disk or memory of electronic equipment.The computer readable storage medium is also possible to the electronic equipment
External memory equipment, such as the plug-in type hard disk being equipped on the electronic equipment, intelligent memory card (smart media card,
SMC), secure digital (secure digital, SD) blocks, flash card (flash card) etc..Further, this is computer-readable
Storage medium can also both including the electronic equipment internal storage unit and also including External memory equipment.This is computer-readable to deposit
Storage media is for other programs and data needed for storing the computer program and the electronic equipment.The computer-readable storage
Medium can be also used for temporarily storing the data that has exported or will export.
Those of ordinary skill in the art may be aware that list described in conjunction with the examples disclosed in the embodiments of the present disclosure
Member and algorithm steps, can be realized with electronic hardware, computer software, or a combination of the two, in order to clearly demonstrate hardware
With the interchangeability of software, each exemplary composition and step are generally described according to function in the above description.This
A little functions are implemented in hardware or software actually, the specific application and design constraint depending on technical solution.Specially
Industry technical staff can use different methods to achieve the described function each specific application, but this realization is not
It is considered as beyond scope of the present application.
The application is referring to the method, apparatus of the embodiment of the present application and the flow chart and/or box of computer program product
Figure describes.It should be understood that each process and/or the side in flowchart and/or the block diagram can be realized by computer program instructions
The combination of process and/or box in frame and flowchart and/or the block diagram.These computer program instructions be can provide to logical
With the processor of the processing equipments of computer, special purpose computer, Embedded Processor or other programmable diagnosis and treatment data to generate
One machine, so that generating use by the instruction that the processor of computer or the processing equipment of other programmable diagnosis and treatment data executes
In the dress for realizing the function of specifying in one or more flows of the flowchart and/or one or more blocks of the block diagram
It sets.
These computer program instructions, which may also be stored in, to be able to guide processing of computer or other programmable diagnosis and treatment data and sets
In standby computer-readable memory operate in a specific manner, so that instruction stored in the computer readable memory generates
Manufacture including command device, the command device are realized in one or more flows of the flowchart and/or one, block diagram
The function of being specified in box or multiple boxes.
These computer program instructions can also be loaded into the processing equipment of computer or other programmable diagnosis and treatment data, be made
It obtains and executes series of operation steps on a computer or other programmable device to generate computer implemented processing, thus counting
The instruction executed on calculation machine or other programmable devices is provided for realizing in one or more flows of the flowchart and/or side
The step of function of being specified in block diagram one box or multiple boxes.
Although the application is described in conjunction with specific features and embodiment, it is clear that, do not departing from this Shen
In the case where spirit and scope please, it can be carry out various modifications and is combined.Correspondingly, the specification and drawings are only institute
The exemplary illustration for the application that attached claim is defined, and be considered as covered within the scope of the application any and all and repair
Change, change, combining or equivalent.Obviously, those skilled in the art the application can be carried out various modification and variations without
It is detached from spirit and scope.If in this way, these modifications and variations of the application belong to the claim of this application and its
Within the scope of equivalent technologies, then the application is also intended to include these modifications and variations.
Claims (10)
1. a kind of service shunting method characterized by comprising
The voice messaging of user's input is obtained, and matched with the voice messaging according to the acquisition of preset business keyword thesaurus
Business keyword；
Obtain the corresponding target service of the business keyword；
If the type of service for detecting the target service is artificial class, the row of the target service is requested to the number of taking server
Team's number, and export the queue number；
If the type of service for detecting the target service is self-service class, the target service for obtaining the target service handles area
Domain, and obtain the target geographic position that the target service handles region；
The target navigation route between the current geographical location of the user and the target geographic position is obtained, and described in output
Target navigation route.
2. the method according to claim 1, wherein described according to the acquisition of preset business keyword thesaurus and institute
State the matched business keyword of voice messaging, comprising:
The voice messaging is converted into text information, obtains the word segmentation result obtained after the text information is segmented, institute
Stating includes at least one word in word segmentation result；
Preset business keyword thesaurus is obtained, includes at least one business keyword in the business keyword thesaurus；
Calculate the similarity in the word segmentation result in each word and the business keyword thesaurus between each business keyword
Value；
According to the similarity in word each in the word segmentation result and the business keyword thesaurus between each business keyword
Value, is determined and the matched business keyword of the voice messaging from the business keyword thesaurus.
3. method according to claim 1 or 2, which is characterized in that described to request the target service to the number of taking server
Queue number, comprising:
It exports the queueing message of the target service, includes current queue number and it is expected that when being lined up in the queueing message
It is long；
If receiving the confirmation queued instructions that the user is directed to queueing message input, the number of taking is sent to the number of taking server
Request, the number of the taking request generate the queue number of the target service for the number of the taking server according to the current number of the taking time
Code；
The server of the number of taking described in reception is directed to the queue number that the number of the taking request returns.
4. method according to claim 1-3, which is characterized in that the target industry for obtaining the target service
Region is handled in business, comprising:
Obtain at least one corresponding business handling region of the target service；
Obtain the queue number in each business handling region at least one business handling region；
The least business handling region of queue number at least one described business handling region is determined as the target service
Handle region.
5. method according to claim 1-4, which is characterized in that described to obtain the current geographical position of the user
Set the target navigation route between the target geographic position, comprising:
Obtain at least one navigation routine between the current geographical location of the user and the target geographic position；
Calculate the distance of each bar navigation route at least one navigation routine；
The shortest navigation routine of distance at least one navigation routine is determined as target navigation route.
6. method according to claim 1-5, which is characterized in that the voice messaging for obtaining user's input,
Include:
It detects and whether there is face within the scope of pre-determined distance；
If there are faces within the scope of the pre-determined distance, the voice messaging that voice acquisition module receives user's input is opened.
7. a kind of service distributing device characterized by comprising
First obtain module, for obtain user input voice messaging, and according to preset business keyword thesaurus obtain with
The matched business keyword of voice messaging；
Second obtains module, for obtaining the corresponding target service of the business keyword；
Output module, for requesting institute to the number of taking server when the type of service for detecting the target service is artificial class
The queue number of target service is stated, and exports the queue number；
Third obtains module, for obtaining the target industry when the type of service for detecting the target service is self-service class
The target service of business handles region, and obtains the target geographic position that the target service handles region；
4th obtains module, leads for obtaining the target between the current geographical location of the user and the target geographic position
Air route line, and export the target navigation route.
8. device according to claim 7, which is characterized in that the first acquisition module includes first acquisition unit and the
Two acquiring units, the first acquisition unit are used to obtain the voice messaging of user's input, and the second acquisition unit is used for root
It is obtained and the matched business keyword of the voice messaging according to preset business keyword thesaurus；
The second acquisition unit is specifically used for:
The voice messaging is converted into text information, obtains the word segmentation result obtained after the text information is segmented, institute
Stating includes at least one word in word segmentation result；
Preset business keyword thesaurus is obtained, includes at least one business keyword in the business keyword thesaurus；
Calculate the similarity in the word segmentation result in each word and the business keyword thesaurus between each business keyword
Value；
According to the similarity in word each in the word segmentation result and the business keyword thesaurus between each business keyword
Value, is determined and the matched business keyword of the voice messaging from the business keyword thesaurus.
9. a kind of terminal, which is characterized in that the processor, defeated including processor, input equipment, output equipment and memory
Enter equipment, output equipment and memory to be connected with each other, wherein the memory is for storing computer program, the computer
Program includes program instruction, and the processor is configured for calling described program instruction, is executed such as any one of claim 1-6
The method.
10. a kind of computer readable storage medium, which is characterized in that the computer storage medium is stored with computer program,
The computer program includes program instruction, and described program instruction makes the processor execute such as right when being executed by a processor
It is required that the described in any item methods of 1-6.
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