CN102592344B - Queuing machine system and queuing method - Google Patents
Queuing machine system and queuing method Download PDFInfo
- Publication number
- CN102592344B CN102592344B CN201110454272.5A CN201110454272A CN102592344B CN 102592344 B CN102592344 B CN 102592344B CN 201110454272 A CN201110454272 A CN 201110454272A CN 102592344 B CN102592344 B CN 102592344B
- Authority
- CN
- China
- Prior art keywords
- queuing
- numbers
- ticket
- time
- calling
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Expired - Fee Related
Links
- 238000000034 method Methods 0.000 title abstract description 8
- 230000003993 interaction Effects 0.000 claims abstract description 20
- 238000007639 printing Methods 0.000 claims description 17
- 230000003068 static effect Effects 0.000 claims description 7
- 238000004891 communication Methods 0.000 claims description 6
- 230000002093 peripheral effect Effects 0.000 claims description 6
- 238000007519 figuring Methods 0.000 abstract 2
- 238000005516 engineering process Methods 0.000 description 5
- 238000010586 diagram Methods 0.000 description 4
- 230000003111 delayed effect Effects 0.000 description 3
- 230000002123 temporal effect Effects 0.000 description 2
- BQCADISMDOOEFD-UHFFFAOYSA-N Silver Chemical compound [Ag] BQCADISMDOOEFD-UHFFFAOYSA-N 0.000 description 1
- 230000003321 amplification Effects 0.000 description 1
- 230000009286 beneficial effect Effects 0.000 description 1
- PCHJSUWPFVWCPO-UHFFFAOYSA-N gold Chemical compound [Au] PCHJSUWPFVWCPO-UHFFFAOYSA-N 0.000 description 1
- 229910052737 gold Inorganic materials 0.000 description 1
- 239000010931 gold Substances 0.000 description 1
- 238000003199 nucleic acid amplification method Methods 0.000 description 1
- 238000011002 quantification Methods 0.000 description 1
- 230000008929 regeneration Effects 0.000 description 1
- 238000011069 regeneration method Methods 0.000 description 1
- 238000012163 sequencing technique Methods 0.000 description 1
- 229910052709 silver Inorganic materials 0.000 description 1
- 239000004332 silver Substances 0.000 description 1
- 230000001960 triggered effect Effects 0.000 description 1
- 230000001755 vocal effect Effects 0.000 description 1
Landscapes
- Management, Administration, Business Operations System, And Electronic Commerce (AREA)
- Financial Or Insurance-Related Operations Such As Payment And Settlement (AREA)
Abstract
The invention discloses a queuing machine system and a queuing method. The system comprises a priority configuration module, which is used for figuring out queuing time of each number ticket according to number marking information input by a human-machine interaction module as well as a preset priority strategy and is used for generating a time axis on which each number ticket is arranged in sequence according to the queuing time. The method comprises number calling preparation, priority configuration and number calling, wherein the priority configuration comprises the following steps of: the priority configuration module is used for figuring out the queuing time of each number ticket according to the number marking information and the priority strategy and used for generating the time axis; and after receiving calling triggering of a number caller, a queuing machine system management module is used for taking out a number ticket with the most front queuing time from the time axis as a number ticket to be called and used for transmitting a number calling instruction to a number calling device. The queuing machine system using the queuing method provided by the technical scheme of the invention can be used for comprehensively considering various different priority situations without clients to wait for an indefinite period; therefore, the queuing machine system disclosed by the invention is more scientific and reasonable.
Description
Technical field
The present invention relates to Possum technical field, be specifically related to a kind of queue machine and queuing strategy thereof.
Background technology
The queuing strategy of existing queuing machine system is roughly divided into following several: the first, a cabinet leads to mode, and namely all clients arrive first and first do business; The second, business mode of priority, presets the priority level of better business, and vocational window is handled according to the priority of the service priority set; Three, customer grade mode of priority, is divided into different grades by client, successively handles according to the grade of setting.
In above queuing strategy, under first kind of way, substantially there is no preferential concept, the different differentiated service to client can not be realized.Second and the third mode, be all carry out preferentially from some aspects, the various different precedence case of consideration that can not be comprehensive, comprehensive.In the second way, as long as when having the client of business more preferably, the client of second priority will unconditionally be delayed; In the third, as long as when having the client of more preferably grade, the client of second priority grade will unconditionally be delayed, and is so all not too rational, therefore needs to improve.
Summary of the invention
One of technical matters to be solved by this invention is to provide a kind of queuing machine system, the various different precedence case of the consideration that it can be comprehensive, comprehensive, can not allow the indefinite wait of some client.
For solving the problems of the technologies described above, the present invention adopts following technical scheme:
A kind of queuing machine system, comprising: main machine of queuing machine, calling set and device of calling out the numbers; Described main machine of queuing machine comprises queuing machine system administration module, and be connected respectively with described queuing machine system administration module: human-computer interaction module, number generate and print module, peripheral hardware terminal communication module, and according to " marking information " that human-computer interaction module inputs, calculate the queuing time of each ticket in conjunction with the preference strategy preset, and generate the preferential configuration module of each ticket by the tactic time shaft of queuing time; Described calling set and described peripheral hardware terminal communication model calling; Described device of calling out the numbers is connected with queuing machine system administration module: described preferential configuration module is connected with queuing machine system administration module.
In preferred technical scheme, described " marking information " comprising: the kind of the pre-transacting business of client corresponding to the priority of client corresponding to time-write interval of number ticket, number ticket, number ticket; Described preference strategy comprises the precession time corresponding to the priority of client, the precession time corresponding to kind of the pre-transacting business of client.
Described in preferred technical scheme, time shaft is dynamic time axle further; Described dynamic time shaft can the dynamic change along with the printing of each number ticket and/or each number ticket called number; During dynamic time axle, the queuing time of each ticket is pre-calculated, and arranges and rise time axle according to described queuing time order, then this time shaft exists always, and can dynamic change.
Further in preferred technical scheme, described time shaft is static time shaft, and described quiet hour axle generates after calling out the numbers in triggering each time temporarily, and is not saved after calling out the numbers and disappears.During quiet hour axle, the queuing time of each ticket is not pre-calculated, just after calling set triggering is called out the numbers, and " the marking information " of ability basis ticket, in conjunction with the preference strategy preset, calculate each marking and the queuing time of the number of not calling out the numbers ticket, and the interim time shaft generated by described queuing time ordered arrangement, then this time shaft does not exist always, after this calling to be done, this time shaft i.e. necessity not, thus can not be saved, so be static time shaft.
Further in preferred technical scheme, described preference strategy has more than two covers or two covers, and each calling set may correspond to a set of preference strategy.After calling set triggers and calls out the numbers, preferential configuration module generates time shaft corresponding with described calling set described in, and then queuing machine system administration module finds out the most forward number ticket of queuing time as waiting the number of calling out the numbers ticket from described time shaft;
Or preferential configuration module generates all time shafts corresponding with described calling set, after calling set triggers and calls out the numbers, queuing machine system administration module finds out the most forward number ticket of queuing time as waiting the number of calling out the numbers ticket from the time shaft corresponding to the calling set that triggering is called out the numbers.
Further in preferred technical scheme, described in device of calling out the numbers comprise voice broadcast unit and/or display unit; Described voice broadcast unit and/or display unit are connected with queuing machine system administration module.
Two of technical matters to be solved by this invention is to provide a kind of queuing strategy of queuing machine system, the various different precedence case of the consideration that it can be comprehensive, comprehensive, can not allow the indefinite wait of some client.
For solving the problems of the technologies described above, the present invention adopts following technical scheme:
A queuing strategy for queuing machine system, it is ranked based on aforesaid queuing machine system and calls out the numbers, and this queuing strategy comprises the steps:
S1), prepare to call out the numbers: after system cloud gray model, the marking that queuing machine system administration module receives according to human-computer interaction module triggers, order number generates and print module printing ticket on the one hand, generate " the marking information " of each ticket and send to preferential configuration module on the one hand, starting the triggering of Waiting for Call device simultaneously and call out the numbers;
S2), preferentially configure: described preferential configuration module combines according to " marking information " that human-computer interaction module inputs the queuing time that the preference strategy preset calculates each ticket, and generates each ticket by the tactic time shaft of queuing time; After queuing machine system administration module receives the calling triggering of calling set, take out the most forward number ticket of queuing time as waiting the number of calling out the numbers ticket from described time shaft, and send instruction of calling out the numbers to device of calling out the numbers;
S3), call out the numbers: device of calling out the numbers receives the instruction of calling out the numbers of queuing machine system administration module, and call out the numbers according to described instruction of calling out the numbers.
In preferred technical scheme, step S1) described in " marking information " comprising: the kind of the time-write interval of number ticket, the priority of corresponding client, the pre-transacting business of corresponding client; Described preference strategy comprises the precession time corresponding to the priority of client, the time that the kind of the pre-transacting business of client is preferential.
In preferred technical scheme, step S2) be the preferential configuration mode of precomputation, its concrete order comprises the steps:
S21), preferential configuration module combines the preference strategy preset according to described " marking information ", calculate the queuing time of each ticket, and generate each ticket by the tactic time shaft of queuing time, described time shaft, along with number ticket called number and/or new number ticket dynamic change by printing, is thus referred to as dynamic time axle;
S22), the triggering that receives calling set of queuing machine system administration module calls out the numbers after signal, finds out current marking and in number ticket of non-called number from described time shaft, and the most forward number ticket of queuing time is as waiting the number of calling out the numbers ticket;
S23), queuing machine system administration module according to described in wait that the number of calling out the numbers ticket generates and to call out the numbers instruction, and call out the numbers instruction to device of calling out the numbers described in sending.
In preferred technical scheme, step S2) be the preferential configuration mode of interim calculating, its concrete order comprises the steps:
S24) triggering that, queuing machine system administration module receives calling set is called out the numbers after signal, the preferential configuration module of instruction combines the preference strategy preset according to described " marking information ", calculate the queuing time of each ticket, and generate each marking and the number of not calling out the numbers ticket by the tactic time shaft of queuing time, described time shaft generates after each triggering is called out the numbers temporarily, is thus referred to as static time shaft;
S25), queuing machine system administration module finds out the most forward number ticket of queuing time as waiting the number of calling out the numbers ticket from described time shaft;
S26), queuing machine system administration module according to described in wait that the number of calling out the numbers ticket generates and to call out the numbers instruction, and call out the numbers instruction to device of calling out the numbers described in sending.
Further in preferred technical scheme, described preference strategy has more than two covers or two covers, often overlaps the corresponding more than one calling set of preference strategy; After calling set triggers and calls out the numbers, preferential configuration module generates time shaft corresponding with described calling set described in, and then queuing machine system administration module finds out the most forward number ticket of queuing time as waiting the number of calling out the numbers ticket from described time shaft;
Or preferential configuration module generates all time shafts corresponding with described calling set, after calling set triggers and calls out the numbers, queuing machine system administration module finds out the most forward number ticket of queuing time as waiting the number of calling out the numbers ticket from the time shaft corresponding to the calling set that triggering is called out the numbers.
The invention has the beneficial effects as follows:
Owing to being provided with preferential configuration module in main machine of queuing machine, and preferential configuration module can combine according to " marking information " preference strategy preset, calculate the queuing time of each ticket, and generate each ticket by the tactic time shaft of queuing time according to described queuing time, thus facilitating queuing machine system administration module to choose current marking and in number ticket of non-called number from time shaft, the most forward number ticket of queuing time is as waiting the number of calling out the numbers ticket.It can be comprehensive, comprehensive the various different precedence case of consideration, can not allow the indefinite wait of some client, thus more scientific and reasonable.
Below in conjunction with accompanying drawing, the present invention is described in further detail.
Accompanying drawing explanation
Fig. 1 is the block diagram of system of queuing machine system in the specific embodiment of the invention one;
Fig. 2 is the process flow diagram of the queuing strategy of queuing machine system in the specific embodiment of the invention one;
Fig. 3 is the process flow diagram of the queuing strategy of queuing machine system in the specific embodiment of the invention two;
Fig. 4 is the process flow diagram of the queuing strategy of queuing machine system in the specific embodiment of the invention three.
Embodiment
Embodiment one
As shown in Figure 1, a kind of queuing machine system that this embodiment provides, comprises main machine of queuing machine, calling set and device of calling out the numbers; Described device of calling out the numbers specifically comprises voice broadcast unit and display unit; Described main machine of queuing machine is connected respectively with calling set, voice broadcast unit and display unit.Main machine of queuing machine is the core of whole system, it comprises the queuing machine system administration module occuping core, and is connected respectively with described queuing machine system administration module: human-computer interaction module, number generate and print module, peripheral hardware terminal communication module and preferential configuration module.
Described queuing system administration module is used for managing all resources of this queuing machine system, dispatch and distributing, and is the core of whole queuing machine system.Its function includes but not limited to: trigger according to the marking that human-computer interaction module receives, order number generates and print module printing ticket on the one hand, generates " the marking information " of each ticket and sends to preferential configuration module on the one hand; After the calling receiving calling set triggers, take out current marking and in number ticket of not calling out the numbers from the time shaft that preferential configuration module generates, the most forward number ticket of queuing time as waiting the number of calling out the numbers ticket, and generates instruction of calling out the numbers and sends to device of calling out the numbers.
Described human-computer interaction module is used for client or operator, keeper etc. carry out man-machine interaction with main machine of queuing machine.Include but not limited to: the prompting obtaining relevant information from queue machine, and trigger the functions such as marking by button.What human-computer interaction module adopted in this embodiment is touch-screen.Touch-screen is the current very popular and human-computer interaction device of fashion, and client can select transacting business type, printing ticket etc. easily by touching.
Described peripheral hardware terminal communication module, for communicating with the miscellaneous equipment outside main machine of queuing machine, such as communicates with calling set, and receiving calls out the numbers triggers.
Described number generates and print module, for pressing the instruction of queuing machine system administration module, carries out the generation of number and the printing of number ticket.Client with print number ticket on number, wait for call out the numbers device call out the numbers after transacting business.
Described preferential configuration module, for " the marking information " that inputs according to human-computer interaction module, calculates the queuing time of each ticket in conjunction with the preference strategy preset, and generates each ticket by the tactic time shaft of queuing time.
Described " marking information " comprising: the kind of the time-write interval of number ticket, the priority of corresponding client, the pre-transacting business of corresponding client.Described preference strategy comprises the precession time corresponding to the priority of client, the time that the kind of the pre-transacting business of client is preferential.Preferential 10 minutes of such as gold card client, preferential 3 minutes of silver card client, preferential 0 minute of normal client.To handle public no cash transaction preferential 20 minutes, to handle public monetary transaction preferential 10 minutes, handle individual no cash transaction preferential 5 minutes, handle preferential 0 minute of individual monetary transaction etc., can set according to actual needs.
Described device of calling out the numbers comprises voice broadcast unit and/or display unit; Described voice broadcast unit and/or display unit are connected with queuing machine system administration module.In this embodiment, existing voice broadcast unit has display unit again.Voice broadcast Dan Yuan comprises voice power amplification module and the loudspeaker that is attached thereto, rises and can be called out the numbers by the mode of voice broadcast, and calling respective client is come transacting business.Such as, voice broadcast single Yuan can be play " asking No. 005 client to No. 3 window transacting business ".
Described display unit for showing queueing message, and coordinates voice broadcast unit to remind client to come transacting business, and it generally adopts LED display, LCD display or LED strip to shield.Such as " No. 003 client can be asked to No. 6 window transacting business " in LED strip screen display.
The queuing strategy of a kind of queuing machine system that this embodiment provides, it is ranked based on aforesaid queuing machine system and calls out the numbers, and this queuing strategy as shown in Figure 2, comprises the steps:
S1), prepare to call out the numbers: after system cloud gray model, the marking that queuing machine system administration module receives according to human-computer interaction module triggers, order number generates and print module printing ticket on the one hand, on the one hand generate " the marking information " of each ticket and send to preferential configuration module, calling set such as to start to be triggered the calling out the numbers simultaneously;
S2), preferentially configure: described preferential configuration module combines according to " marking information " that human-computer interaction module inputs the queuing time that the preference strategy preset calculates each ticket, and generates each ticket by the tactic time shaft of queuing time; After queuing machine system administration module receives the calling triggering of calling set, take out the most forward number ticket of queuing time as waiting the number of calling out the numbers ticket from described time shaft, and send instruction of calling out the numbers to device of calling out the numbers;
S3), call out the numbers: device of calling out the numbers receives the instruction of calling out the numbers of queuing machine system administration module, and call out the numbers according to described instruction of calling out the numbers.
As the queuing strategy of a kind of queuing machine system of this embodiment, step S2 in its preferred technical scheme) be the preferential configuration mode of precomputation, its concrete order comprises the steps:
S21), preferential configuration module combines the preference strategy preset according to described " marking information ", calculates the queuing time of each ticket, and generates each ticket by the tactic time shaft of queuing time.The queuing time of each ticket on described time shaft, just produce, and this time shaft can exist always when number ticket prints, and the dynamic change along with the printing of new ticket and/or number ticket called number, be thus referred to as dynamic time shaft;
S22), the triggering that receives calling set of queuing machine system administration module calls out the numbers after signal, finds out current marking and in number ticket of non-called number from described time shaft, and the most forward number ticket of queuing time is as waiting the number of calling out the numbers ticket;
S23), queuing machine system administration module according to described in wait that the number of calling out the numbers ticket generates and to call out the numbers instruction, and call out the numbers instruction to device of calling out the numbers described in sending.
In order to make this embodiment clearly understand, below with regard to practical application concrete example:
The queuing machine system hypothesis of this embodiment is to there being two business, and be business A and business B respectively, and the client of correspondence having two grades, is X level client and Y level client respectively, and this queue machine is to there being 2 windows, is respectively No. 1 window and No. 2 windows.
What system preset is preferentially configured to: preferential 0 minute of preferential 10 minutes of business A, business B, preferential 15 minutes of X level client, preferential 0 minute of Y level client.
Suppose currently have 7 clients number of have printed ticket and non-called number.This embodiment adopts pre-calculated static time shaft mode, and after often the number of opening ticket prints, preferential configuration module calculates the queuing time of the ticket that is extra-large at once as following table:
Shown in upper table, although each client is 1,2,3,4,5,6,7 according to the sequence of marking time, according to the queuing time after preferential configuration, its sequence on a timeline is but 1,3,2,6,5,4,7; And this time shaft exists always, and can along with the printing of often opening new ticket, and each number ticket be called and recalculate and upgrade, but time shaft is fixing, is thus referred to as static time shaft.
The first hypothesis, suppose that No. 1 and No. 2 windows all can handle all business A and B, and all grade X and Y can handle, therefore a set of preference strategy is only had, also just only have a time shaft, that is each ticket sequence on a timeline, at a time determines.Suppose that each window intersects to call out the numbers, No. 1 window is first exhaled, then the order of each Windows Client transacting business is:
The business that No. 1 window is handled has: 1,2,5,7
The business that No. 2 windows are handled has: 3,6,4
If No. 1 and No. 2 windows all can handle all business A and B, and all grade X and Y can handle, 1,2,3, No. 6 client all handles or just at transacting business sometime, now No. 1 window triggers and calls out the numbers, preferential configuration module can from remaining 4,5,7 three clients, the number of calling out the numbers ticket is waited in number ticket AY002 conduct selecting No. 5 the most forward clients of queuing time, and being transferred to queuing machine system administration module, then the calling of instruction voice report unit " please No. AY002 to No. 1 window transacting business for queuing machine system administration module.
In this kind of mode, after everyone printing ticket, its queuing time is the time of determination after preferentially calculating, this queuing time be add its marking time according to after the time that preference strategy is preferential in advance (or delayed) in the time of marking time.After triggering is called out the numbers, directly find out the most forward number ticket of queuing time number ticket of not calling out the numbers as waiting the number of calling out the numbers ticket from current marking.
Embodiment two
The present embodiment can be referred to as the interim account form of dynamic time axle, the queuing strategy of this queuing machine system as shown in Figure 3, with embodiment once difference be its step S2) for calculate preferential configuration mode temporarily, its concrete order comprises the steps:
S24) triggering that, queuing machine system administration module receives calling set is called out the numbers after signal, the preferential configuration module of instruction combines the preference strategy preset according to described " marking information ", calculate the queuing time of each ticket, and generate each marking and the number of not calling out the numbers ticket by the tactic time shaft of queuing time, described time shaft generates after each triggering is called out the numbers temporarily, is thus referred to as static time shaft;
S25), queuing machine system administration module finds out the most forward number ticket of queuing time as waiting the number of calling out the numbers ticket from described time shaft;
S26), queuing machine system administration module according to described in wait that the number of calling out the numbers ticket generates and to call out the numbers instruction, and call out the numbers instruction to device of calling out the numbers described in sending.
Be with the difference of embodiment one, before calling set triggering is called out the numbers, preferential configuration module does not calculate the queuing time of the number of printing ticket, but after triggering is called out the numbers, ability is to current marking and number ticket of not calling out the numbers calculates respective queuing time, regeneration time shaft, therefrom selects the most front number ticket of queuing time as waiting the number of calling out the numbers ticket for queue machine system management module.
In general, corresponding to each ticket, queuing time is actually and determines, no matter be precomputation mode or interim account form, its result is all the same.But the mode that precalculates of embodiment one can find faster and wait the number of calling out the numbers ticket after triggering is called out the numbers in theory, especially current the marking and number ticket of not calling out the numbers is more, when calculating relative complex.But, along with the progress of present computer technology, this temporal difference in most application scenario in fact and not obvious, so can think that two kinds of modes do not have much substantial difference, its actual applicating example is also about the same with embodiment one, therefore no longer describes practical application citing in the present embodiment.
Embodiment three
The present embodiment can be referred to as the interim account form of two dynamic time axles, the queuing strategy of this queuing machine system as shown in Figure 4, just be with the difference of embodiment two, described preference strategy has more than two covers or two covers, often overlaps the corresponding more than one calling set of preference strategy; After calling set triggers and calls out the numbers, preferential configuration module generates time shaft corresponding with described calling set described in, and then queuing machine system administration module finds out the most forward number ticket of queuing time as waiting the number of calling out the numbers ticket from described time shaft.
Suppose there are two business A and B, have two grade X and Y, have No. 1,2 windows and No. 2.
Preferential 0 minute of preferential 10 minutes of being preferentially configured to of No. 1 windowed time: A, B, preferential 0 minute of preferential 15 minutes of X, Y.
Preferential 0 minute of preferential 10 minutes of being preferentially configured to of No. 2 windowed time: B, A, preferential 0 minute of preferential 0 minute of X, Y.
7 clients number of have printed ticket and non-called number is had when supposing that triggering is called out the numbers.Preferential configuration module calculates the queuing time of each ticket as following table temporarily:
Or also have another mode, what can be referred to as two dynamic time axles precalculates mode.Described preference strategy has more than two covers or two covers, often overlaps the corresponding more than one calling set of preference strategy.Preferential configuration module precalculates, thus rise time axle in advance, this time shaft is dynamic time axle, and described dynamic time axle has many, the corresponding time shaft of each calling set, and every suit preference strategy one or more time shaft (preference strategy that some calling set is corresponding may be the same, and thus its each self-corresponding time shaft is also the same) corresponding.After calling set triggers and calls out the numbers, queuing machine system administration module finds out the most forward number ticket of queuing time as waiting the number of calling out the numbers ticket from the time shaft corresponding to the calling set that triggering is called out the numbers.
Certainly, in actual application, triggering after calling out the numbers preferential configuration module do not need to calculate two time shafts simultaneously, but only calculate the time shaft triggering the window corresponding to calling set of calling out the numbers, i.e. preference strategy corresponding to this window, calculate the queuing time of current marking and the number of not calling out the numbers ticket, and generate a time shaft according to queuing time temporarily.Then queuing machine system administration module can take out the most forward number ticket of queuing time as waiting the number of calling out the numbers ticket.Due to the prosperity of computer technology, in preferred technical scheme, also the mode of precomputation can be adopted, as shown above, precompute the quiet hour axle that each window is corresponding, then whenever having calling set to trigger to call out the numbers, can number ticket that directly directly taking-up queuing time is the most forward from time shaft corresponding to this calling set place window as waiting the number of calling out the numbers ticket.
Shown in upper table, although the order of marking time (being undertaken by sequence number) is respectively 1,2,3,4,5,6,7, but according to handling the difference of window, order on the time shaft that each window is corresponding is also different, the order of different window callings is also just different, if when only having 1 window to carry out business handling, handling order is:
Order on the time shaft of No. 1 window is: 1,3,2,6,5,4,7
Order on the time shaft of No. 2 windows is: 3,1,2,4,7,5,6
If two windows are transacting business simultaneously, No. 1 window is first called out the numbers, and two windows intersections are called out the numbers, and (intersection is called out the numbers and is meaned that the time of everyone transacting business is similar, can not because of the overlong time of someone transacting business or too short and upset intersect the order of calling out the numbers), then the order of each client's transacting business is:
No. 1 window 1, No. 2 windows 3, No. 1 window 2, No. 2 windows 4, No. 1 window 6, No. 2 windows 7, No. 1 window 5
The second is supposed, No. 1 window can only transacting business A, and No. 2 windows can handle all business, and suppose that No. 1 window is first exhaled, and when No. 1 window and No. 2 windows are alternately called out the numbers successively, then the order of transacting business is as follows:
The business that No. 1 window is handled has: 1,2,5
The business that No. 2 windows are handled has: 3,6,4,7
Can think that the precession time of No. 1 window to B business is minus infinity in such cases, be 0 minute to the precession time of A business.No. 2 windows are all 0 minute to the precession time of A, B business.
Visible, No. 7 clients should be taken turns to after original No. 5 clients have handled and go No. 1 window to handle, but because No. 1 window can not handle the B business of No. 7 clients, so No. 7 No. 4 can only be waited to have handled after go No. 2 windows to handle.In like manner, window has other to limit, and changes by corresponding method.
The present embodiment not only to all priority condition (priority scheduling as preferential, the different brackets client of different business), all carries out temporal quantification.When client is at printing ticket, take out current time value, this time value as existing customer marking time value and preserve, produce the time shaft of the time order and function of a printing ticket during marking.According to the preferred value that different windowed time is different in preferential configuration module, being preferentially configured with of setting is overlapped more.When window trigger call transacting business, number management module is according to the preferential configuration of different windows, to existing oneself have the client's number do not handled to carry out the calculating of various precession time, generate an interim dynamic time axle, according to the sequencing in this dynamic time axle, find out the prepreerence client of time shaft and handle.Regenerate during this dynamic time axle per call, do not preserve, time shaft during to guarantee different windows and to have again new client to carry out marking calculates.
Under the mode of dynamic time axle, can carry out the preferential difference of different client, different business according to different windows, that more can optimize client waits queuing situation; And under this mode, time shaft is interim calculating, ensure that the dynamic change of different client at the precession time of different windows.
Above content is in conjunction with concrete preferred implementation further description made for the present invention, can not assert that specific embodiment of the invention is confined to these explanations.For general technical staff of the technical field of the invention, without departing from the inventive concept of the premise, some simple deduction or replace can also be made, all should be considered as belonging to protection scope of the present invention.
Claims (10)
1. a queuing machine system, comprising: main machine of queuing machine, calling set and device of calling out the numbers; Described main machine of queuing machine comprises queuing machine system administration module, and is connected respectively with described queuing machine system administration module: human-computer interaction module, number generate and print module and peripheral hardware terminal communication module; Described calling set and described peripheral hardware terminal communication model calling; Described device of calling out the numbers is connected with queuing machine system administration module, it is characterized in that, described main machine of queuing machine also comprises: " marking information " according to human-computer interaction module input combines the queuing time that the preference strategy preset calculates each ticket, and generates the preferential configuration module of each ticket by the tactic time shaft of queuing time; Described preferential configuration module is connected with queuing machine system administration module; The marking that described queuing machine system administration module is used for receiving according to human-computer interaction module triggers, order number generates and print module printing ticket on the one hand, generate " the marking information " of each ticket and send to preferential configuration module on the one hand, starting the triggering of Waiting for Call device simultaneously and call out the numbers; Described preferential configuration module is used for combining according to " the marking information " of human-computer interaction module input the queuing time that the preference strategy preset calculates each ticket, and generates each ticket by the tactic time shaft of queuing time; Described device of calling out the numbers for receiving the instruction of calling out the numbers of queuing machine system administration module, and is called out the numbers according to described instruction of calling out the numbers; After queuing machine system administration module receives the calling triggering of calling set, take out the most forward number ticket of queuing time as waiting the number of calling out the numbers ticket from described time shaft, and send instruction of calling out the numbers to device of calling out the numbers.
2. a kind of queuing machine system as claimed in claim 1, is characterized in that, described " marking information " comprising: the kind of the pre-transacting business of client corresponding to the priority of client corresponding to time-write interval of number ticket, number ticket, number ticket; Described preference strategy comprises the precession time corresponding to the priority of client, the precession time corresponding to kind of the pre-transacting business of client.
3. a kind of queuing machine system as claimed in claim 1 or 2, is characterized in that, described time shaft is dynamic time axle or quiet hour axle; Described dynamic time shaft can the dynamic change along with the printing of each number ticket and/or each number ticket called number; Described quiet hour axle generates after calling out the numbers in triggering each time temporarily, and is not saved after calling out the numbers and disappears.
4. as a kind of queuing machine system in claims 1 to 3 as described in any one, it is characterized in that, described preference strategy has more than two covers or two covers, and every suit preference strategy may correspond to the time shaft described in.
5., as a kind of queuing machine system in claims 1 to 3 as described in any one, it is characterized in that, described in device of calling out the numbers comprise voice broadcast unit and/or display unit; Described voice broadcast unit and/or display unit are connected with queuing machine system administration module.
6. a queuing strategy for queuing machine system, it is ranked based on the queuing machine system in claim 1 and calls out the numbers, and this queuing strategy comprises the steps:
S1), prepare to call out the numbers: after system cloud gray model, the marking that queuing machine system administration module receives according to human-computer interaction module triggers, order number generates and print module printing ticket on the one hand, generate " the marking information " of each ticket and send to preferential configuration module on the one hand, starting the triggering of Waiting for Call device simultaneously and call out the numbers;
S2), preferentially configure: described preferential configuration module combines according to " marking information " that human-computer interaction module inputs the queuing time that the preference strategy preset calculates each ticket, and generates each ticket by the tactic time shaft of queuing time; After queuing machine system administration module receives the calling triggering of calling set, take out the most forward number ticket of queuing time as waiting the number of calling out the numbers ticket from described time shaft, and send instruction of calling out the numbers to device of calling out the numbers;
S3), call out the numbers: device of calling out the numbers receives the instruction of calling out the numbers of queuing machine system administration module, and call out the numbers according to described instruction of calling out the numbers.
7. the queuing strategy of a kind of queuing machine system as claimed in claim 6, is characterized in that, step S1) described in " marking information " comprising: the kind of the time-write interval of number ticket, the priority of corresponding client, the pre-transacting business of corresponding client; Described preference strategy comprises the precession time corresponding to the priority of client, the time that the kind of the pre-transacting business of client is preferential.
8. the queuing strategy of a kind of queuing machine system as claimed in claim 6, is characterized in that, step S2) be the preferential configuration mode of precomputation, its concrete order comprises the steps:
S21), preferential configuration module combines the preference strategy preset according to described " marking information ", calculate the queuing time of each ticket, and generate each ticket by the tactic time shaft of queuing time, described time shaft, along with number ticket called number and/or new number ticket dynamic change by printing, is thus referred to as dynamic time axle;
S22), the triggering that receives calling set of queuing machine system administration module calls out the numbers after signal, finds out current marking and in number ticket of non-called number from described time shaft, and the most forward number ticket of queuing time is as waiting the number of calling out the numbers ticket;
S23), queuing machine system administration module according to described in wait that the number of calling out the numbers ticket generates and to call out the numbers instruction, and call out the numbers instruction to device of calling out the numbers described in sending.
9. the queuing strategy of a kind of queuing machine system as claimed in claim 6, is characterized in that, step S2) be the preferential configuration mode of interim calculating, its concrete order comprises the steps:
S24) triggering that, queuing machine system administration module receives calling set is called out the numbers after signal, the preferential configuration module of instruction combines the preference strategy preset according to described " marking information ", calculate the queuing time of each ticket, and generate each marking and the number of not calling out the numbers ticket by the tactic time shaft of queuing time, described time shaft generates after each triggering is called out the numbers temporarily, is thus referred to as static time shaft;
S25), queuing machine system administration module finds out the most forward number ticket of queuing time as waiting the number of calling out the numbers ticket from described time shaft;
S26), queuing machine system administration module according to described in wait that the number of calling out the numbers ticket generates and to call out the numbers instruction, and call out the numbers instruction to device of calling out the numbers described in sending.
10. the queuing strategy of a kind of queuing machine system as claimed in claim 8 or 9, is characterized in that, described preference strategy has more than two covers or two covers, often overlaps the corresponding more than one calling set of preference strategy;
After calling set triggers and calls out the numbers, preferential configuration module generates time shaft corresponding with described calling set described in, and then queuing machine system administration module finds out the most forward number ticket of queuing time as waiting the number of calling out the numbers ticket from described time shaft;
Or preferential configuration module generates all time shafts corresponding with described calling set, after calling set triggers and calls out the numbers, queuing machine system administration module finds out the most forward number ticket of queuing time as waiting the number of calling out the numbers ticket from the time shaft corresponding to the calling set that triggering is called out the numbers.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201110454272.5A CN102592344B (en) | 2011-12-30 | 2011-12-30 | Queuing machine system and queuing method |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201110454272.5A CN102592344B (en) | 2011-12-30 | 2011-12-30 | Queuing machine system and queuing method |
Publications (2)
| Publication Number | Publication Date |
|---|---|
| CN102592344A CN102592344A (en) | 2012-07-18 |
| CN102592344B true CN102592344B (en) | 2015-01-14 |
Family
ID=46480927
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201110454272.5A Expired - Fee Related CN102592344B (en) | 2011-12-30 | 2011-12-30 | Queuing machine system and queuing method |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN102592344B (en) |
Families Citing this family (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN104835236A (en) * | 2015-05-27 | 2015-08-12 | 无锡市崇安区科技创业服务中心 | Queuing and number calling system |
Citations (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101110136A (en) * | 2007-04-24 | 2008-01-23 | 暨南大学 | Intelligent queuing system |
| CN101216783A (en) * | 2007-12-29 | 2008-07-09 | 中国建设银行股份有限公司 | Process for optimizing ordering processing for multiple affairs |
| CN201247489Y (en) * | 2008-09-03 | 2009-05-27 | 中国工商银行股份有限公司 | Bank queuing number-calling processing system capable of recognizing client identification |
| CN101546449A (en) * | 2008-03-25 | 2009-09-30 | 张锋 | Dynamic queuing method based on client identity and queuing management system and application thereof |
| CN102270363A (en) * | 2010-03-17 | 2011-12-07 | 郑志豪 | Intelligent queuing system |
-
2011
- 2011-12-30 CN CN201110454272.5A patent/CN102592344B/en not_active Expired - Fee Related
Patent Citations (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101110136A (en) * | 2007-04-24 | 2008-01-23 | 暨南大学 | Intelligent queuing system |
| CN101216783A (en) * | 2007-12-29 | 2008-07-09 | 中国建设银行股份有限公司 | Process for optimizing ordering processing for multiple affairs |
| CN101546449A (en) * | 2008-03-25 | 2009-09-30 | 张锋 | Dynamic queuing method based on client identity and queuing management system and application thereof |
| CN201247489Y (en) * | 2008-09-03 | 2009-05-27 | 中国工商银行股份有限公司 | Bank queuing number-calling processing system capable of recognizing client identification |
| CN102270363A (en) * | 2010-03-17 | 2011-12-07 | 郑志豪 | Intelligent queuing system |
Also Published As
| Publication number | Publication date |
|---|---|
| CN102592344A (en) | 2012-07-18 |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| CN106373249B (en) | Call out the numbers device, bank outlets the method being lined up by all kinds of means and system | |
| CN104468468B (en) | A kind of control method, control device and server | |
| CN205142278U (en) | Self -service type washing machine payment systems | |
| US20130260726A1 (en) | Queue reminder system and queue reminder method | |
| CN109300217A (en) | Queuing management method, computer storage medium, queuing server and system | |
| CN105869257A (en) | One-chip microcomputer-based electronic queuing and calling system and method used in bank | |
| WO2018032737A1 (en) | Data processing request sorting method and device, terminal, and storage medium | |
| CN102567929A (en) | Appointment system | |
| CN109445954A (en) | A kind of execution method, terminal device and the storage medium of timed task | |
| WO2015127688A1 (en) | Vehicle-mounted terminal for taxi calling system and quick response control method | |
| CN111028406A (en) | Real-time automatic reminding system and method for queuing and calling | |
| CN102592344B (en) | Queuing machine system and queuing method | |
| CN106530474A (en) | Achievement method of queuing system management platform | |
| CN101110137A (en) | Flexible intelligent queuing management method and system | |
| CN107016771A (en) | Bank based on ARM wirelessly queues up with notifying system and method | |
| WO2012019406A1 (en) | Method, system and client for realizing traffic console service | |
| CN204965567U (en) | Bank queuing system | |
| CN103824369A (en) | Queuing machine based on mobile phone short message appointment | |
| CN205644729U (en) | System of calling out numbers of lining up based on SMS platform | |
| CN108427620A (en) | Information processing method, mobile terminal and computer readable storage medium | |
| CN206133756U (en) | SMS transmitting bank queueing system based on singlechip | |
| CN113034776A (en) | Centralized control equipment and dynamic distribution intelligent command scheduling system and method | |
| CN106296954A (en) | WIFI intelligence calling display screen system | |
| CN206400663U (en) | Call out the numbers the queuing systems by all kinds of means of device and bank outlets | |
| CN113286165A (en) | Integrated live broadcast management platform and method, electronic equipment and readable medium |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| C06 | Publication | ||
| PB01 | Publication | ||
| C10 | Entry into substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| C14 | Grant of patent or utility model | ||
| GR01 | Patent grant | ||
| TR01 | Transfer of patent right |
Effective date of registration: 20190822 Address after: 430000 Room 03 09, 2nd Floor, IT Service Center No. 1 Guanshan Road, Donghu New Technology Development Zone, Wuhan City, Hubei Province Patentee after: Wuhan Otto Intelligent Technology Co.,Ltd. Address before: 518000 Guangdong city of Shenzhen province Nanshan District high tech Industrial Park building T2 A6-B Patentee before: SHENZHEN AOTO ELECTRONICS Co.,Ltd. |
|
| TR01 | Transfer of patent right | ||
| CF01 | Termination of patent right due to non-payment of annual fee |
Granted publication date: 20150114 |
|
| CF01 | Termination of patent right due to non-payment of annual fee |