CN101546449A - Dynamic queuing method based on client identity and queuing management system and application thereof - Google Patents
Dynamic queuing method based on client identity and queuing management system and application thereof Download PDFInfo
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- CN101546449A CN101546449A CN200810045049A CN200810045049A CN101546449A CN 101546449 A CN101546449 A CN 101546449A CN 200810045049 A CN200810045049 A CN 200810045049A CN 200810045049 A CN200810045049 A CN 200810045049A CN 101546449 A CN101546449 A CN 101546449A
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Abstract
The invention discloses a dynamic queuing method based on client identity and a queuing management system and application thereof. The dynamic queuing method comprises the following steps that: a client provides identity information in a queuing machine; a queuing server obtains basic data and service priority level of the client by connecting a database; a queuing system of the queuing server obtains the queuing number of the client according to the service priority level of the client plus the time sequence; the queuing machine prints a queuing voucher for the client; a teller calls the number according to the service priority level of the client plus the time sequence; a teller service terminal obtains the basic data of the client to be called; and after the service is completed or the number calling is overtime, the queuing system deletes the queuing number of the client from a queuing table. Compared with the prior art, the dynamic queuing method can effectively identify an important client, fully guarantees the service priority of the important client, utilizes window resource to the utmost extent, guarantees the service quality of ordinary clients, and can be applied to an application environment needing the clients to queue.
Description
Technical field
The present invention relates to a kind of queuing strategy that computerizeds control and queuing system, particularly relate to a kind of dynamic queuing strategy and queue management system of classifying and list in order of importance and urgency, and relating to client's environmental applications of lining up based on client identity.
Background technology
At present therefore business hall sales counter queuing system can't distinguish ordinary customer and important customer owing to can't understand client's identity, so agency or ignore Very Important Person, or sets up special window to handle the important customer business.Do not make no exception if do not distinguish client's significance level, can cause " gold client " to run off; If set up the important customer window separately, so when not having important customer to serve, this window just can be idle, cause nervous originally generic services window more nervous, bring bad social effect, simultaneously, when a plurality of Very Important Person are come the business hall simultaneously, can cause important customer window anxiety again.
Summary of the invention
Purpose of the present invention is exactly at the deficiencies in the prior art, provide a kind of and can not only effectively discern important customer, fully ensure important customer Priority Service power, utilize simultaneously the window resource to greatest extent, ensure the dynamic queuing strategy and the queue management system based on client identity of ordinary customer service quality, and the application of this method and system in the applied environment that needs client to line up.
For achieving the above object, the dynamic queuing strategy step based on client identity of the present invention's proposition is as follows:
(1) client uses proof of identification or bio-identification that identity information is provided on queue machine;
(2) queue machine sends to the queuing server with client's identity information, and the queuing server is by connecting master data and the service priority level that database obtains this client;
(3) queuing system in the queuing server adds time sequencing according to this client's service priority level, and this client is inserted the queuing tabulation, obtains this client's queue number;
(4) the queuing server master data that will access from database and this client's queue number passes back on the queue machine, and queue machine prints the queuing voucher for this client;
(5) when the teller calls out the numbers, the highest the beginning of service priority level searched the queuing system in the queuing server was at first tabulated from lining up; If have, then begin in chronological order to call out the numbers in the corresponding levels; If no, searching the low one-level of service priority level in the queuing tabulation, call out the numbers according to time sequencing equally, up to the minimum one-level of service priority level;
(6) will be called out the numbers client's fundamental packets of queuing server is submitted teller's service terminal to;
(7) teller service finish or call out the numbers overtime after, the queuing system in the queuing server is with queue number deletion from the queuing tabulation of this client.
In conjunction with identification, according to the service priority level that embodies this client's significance level in the database, the employing time adds the dynamic row number pattern that the customer service priority level combines to described dynamic queuing strategy in queuing process.Important customer can obtain priority ordering and service like this, does not therefore need to set up separately the important customer window, has both guaranteed the Priority Service to important customer, can make full use of the window resource again, improves the service quality to ordinary customer.Simultaneously, come from the database of real-time update, can fully guarantee the real important client of effectively identification owing to determine the data of customer service priority level.
Proof of identification described in the step 1 can be bank card or bankbook or I.D. etc., and client can read identity information automatically by the card reader on the queue machine, or manually imports identity information by manual input mode on queue machine; Described bio-identification can be fingerprint identification or iris recognition, and client obtains identity information automatically by fingerprint module on the queue machine or infrared radio frequency identification module.Client's master data comprises client's identity information and client's account information in the step 2.Described client's identity information can comprise Customer Name, sex, and the address, identification card number or officer number or passport No., etc.; Described client's account information can be bank's card number or bankbook number or internet bank trade number or telephone number etc.
The queue management system based on client identity that the present invention proposes comprises:
Queue machine, being used to accept client provides identity information, and client's identity information is sent to the queuing server, and this client's that the server of will lining up is then passed back master data and queue number feed back to client; Can be equipped with on the described queue machine for client the card reader or the manual input device of proof of identification are provided, and/or be equipped with for client the fingerprint module of bio-identification or infrared radio frequency identification module etc. are provided, provide identity information for client.
Described queuing server links to each other with queue machine by communication network; Described queuing server is equipped with the data module of carrying out data transmission with queue machine and database, be used to receive client's identity information that queue machine sends, then by connecting master data and the service priority level that database obtains this client, and this client's master data and queue number returned to queue machine, when the teller called out the numbers, the client's that will be called out the numbers fundamental packets was submitted teller's service terminal to; Described queuing server is equipped with the queuing system module of the list management of ranking, be used for adding time sequencing according to this client's who obtains from database service priority level, calculate and in the queuing tabulation, insert this client's queue number, and receive in client's the whole flow process the teller, from the queuing tabulation, read and delete this client's queue number.Described client's master data comprises client's identity information and client's account information; Described client's identity information can comprise Customer Name, sex, and the address, identification card number or officer number or passport No., etc.; Described client's account information can be bank's card number or bankbook number or internet bank trade number or telephone number etc.
Described database is connected with the queuing server via communication network, is used to store all clients' master data and service priority level thereof.The queuing server obtains information from database, and the data of coming out from database are unidirectional, and the queuing server can the interfering data storehouse.
What the present invention proposed can be applied to lobby based on the dynamic queuing strategy of client identity with based on the queue management system of client identity, or the telecommunication business Room, or China Mobile Service Hall, or industrial and commercial business hall, or tax business hall, or customs business hall etc. needs to realize client is carried out classified service in the applied environment that client lines up.
With the lobby is example, embodies the service priority level of client's significance level, and the mode according to bank sets is divided into the 1-5 level as using the frequency, the service content of this bank in the recent period and the amount of money takes place according to client with client, is stored in the banking data base; And the service content and variation that the amount of money take place recent according to this client, this client's service priority level can upgrade timely, to guarantee effectively to discern important customer.According to bank's demand, the database of storage customer service priority level can be deployed in branch or head office; If be deployed in branch, promptly only be included in open an account client's data of this branch in the database, then can discern, and will do not treated as ordinary customer this client who opens an account in lines to the client of this branch; If be deployed in head office, promptly comprise complete capable customer data in the database, then can discern the significance level of client in the full line range.Queue machine is deployed in each agency of bank, is used for carrying out alternately with client; If client does not import identity information, this client will be treated as the ordinary customer with lowest service priority level so.
Compared with prior art, the invention has the beneficial effects as follows: can effectively discern important customer, fully ensure important customer Priority Service power, utilize the window resource simultaneously to greatest extent, ensure ordinary customer service quality, and can in the applied environment that needs client to line up, use.
Description of drawings
Fig. 1 is based on the dynamic queuing strategy process flow diagram of client identity.
Fig. 2 is based on the queue management system structural representation of client identity.
Fig. 3 is based on a kind of implementing procedure figure that queuing system in the dynamic queuing strategy of client identity read and deleted queue number.
Embodiment
Below in conjunction with accompanying drawing, the preferred embodiments of the present invention are further described.
Embodiment one
As Fig. 1, Fig. 2, shown in Figure 3.Choose dynamic queuing strategy and the queue management system of lobby application based on client identity.Be provided with queue machine in this lobby, being used to accept client provides identity information, and client's identity information is sent to the queuing server, and this client's that the server of will lining up is then passed back master data and queue number feed back to client; Be equipped with on the described queue machine for client the card reader of proof of identification and the fingerprint module that provides bio-identification for client are provided, provide identity information for client.
Described queuing server links to each other with queue machine by communication network; Described queuing server is equipped with the data module of carrying out data transmission with queue machine and database, be used to receive client's identity information that queue machine sends, then by connecting master data and the service priority level that database obtains this client, and this client's master data and queue number returned to queue machine, when the teller called out the numbers, the client's that will be called out the numbers fundamental packets was submitted teller's service terminal to; Described queuing server is equipped with the queuing system module of the list management of ranking, be used for adding time sequencing according to this client's who obtains from database service priority level, calculate and in the queuing tabulation, insert this client's queue number, and receive in client's the whole flow process the teller, from the queuing tabulation, read and delete this client's queue number.Client's master data comprises client's identity information and client's account information; Described client's identity information comprises Customer Name, sex, and the address, identification card number or officer number or passport No., etc.; Described client's account information is bank's card number or bankbook number or internet bank trade number.
Described database is connected with the queuing server via communication network, is used to store all clients' master data and service priority level thereof.
Be provided with 4 service windows in this lobby, in client entered this lobby, whole service procedure was as follows:
(1) client uses proof of identification or bio-identification that identity information is provided on queue machine; Described proof of identification is bank card or bankbook or I.D., and client reads automatically by the card reader on the queue machine; Described bio-identification is fingerprint identification, and client obtains automatically by the fingerprint module on the queue machine.In a period of time, A, B, C, D, E, F totally 6 clients come in front and back.
(2) queue machine sends to the queuing server with client's identity information, and the queuing server is by connecting master data and the service priority level that database obtains this client; Be provided with 3 service priority levels in this banking data base, priority level 1 is minimum, and 3 is the highest.Client's master data comprises client's identity information and client's account information; Described client's identity information comprises Customer Name, sex, and the address, identification card number or officer number or passport No., etc.; Described client's account information is bank's card number or bankbook number or internet bank trade number.
(3) queuing system in the queuing server adds time sequencing according to this client's service priority level, and this client is inserted the queuing tabulation, obtains this client's queue number; 6 clients that come in divide other service priority level and application to see the following form service time.
| Client | Service priority level | Application order service time |
| A | 1 | 1 |
| B | 1 | 2 |
| C | 1 | 3 |
| D | 2 | 4 |
| E | 3 | 5 |
| F | 3 | 6 |
(4) the queuing server master data that will access from database and this client's queue number passes back on the queue machine, and queue machine prints the queuing voucher for this client;
(5) when first teller calls out the numbers, the highest the beginning of service priority level searched the queuing system in the queuing server was at first tabulated from lining up; Because E and F service priority level are the highest, and E arrives first than F, so first teller at first is E.When second teller called out the numbers, because E has accepted service, the just remaining F that service priority level is the highest was so second teller is F.When the 3rd teller called out the numbers, that service priority level is the highest in the queuing tabulation was D, so D is called.When the 4th teller called out the numbers, among the last client, A, B, C were in same rank, and according to time sequencing, A is called.Being only B, C is then called out the numbers.
(6) will be called out the numbers client's fundamental packets of queuing server is submitted teller's service terminal to;
(7) teller service finish or call out the numbers overtime after, the queuing system in the queuing server is with queue number deletion from the queuing tabulation of this client.
In the present embodiment, the serviced order of client is: E → F → D → A → B → C.If client is not carried out the Classification and Identification service, Fu Wu sequencing is A → B → C → D → E → F so.If set up 1 honored guest's window separately, the order of service is E → A → B → C... (wait transacting business) F → D.Having the F of Priority Service level and A, B, C that D still needs to wait for common grade could the acceptance service after finishing business.If simultaneously special honored guest's window is arranged, after honored guest (E, F) finished business, ordinary customer can not use honored guest's window, caused bank's window wasting of resources.
Embodiment two
As Fig. 1, Fig. 2, shown in Figure 3.The place identical with embodiment one be repeated description no longer, and difference is: choose the telecommunication business Room and use dynamic queuing strategy and queue management system based on client identity.The manual input device that proof of identification is provided for client is installed on the described queue machine; Client manually imports identity information by manual input mode on queue machine.Described client's account information is a telephone number.
Embodiment three
The place identical with embodiment one be repeated description no longer, and difference is: choose the customs business hall and use dynamic queuing strategy and queue management system based on client identity.Being equipped with on the described queue machine for client provides the manual input device of proof of identification and supplies client that the infrared radio frequency identification module of bio-identification is provided; Client manually imports identity information by manual input mode on queue machine, or obtains iris recognition automatically by the infrared radio frequency identification module on the queue machine.
Embodiment four
The place identical with embodiment one be repeated description no longer, and difference is: choose industrial and commercial business hall and use dynamic queuing strategy and queue management system based on client identity.
Embodiment five
The place identical with embodiment one be repeated description no longer, and difference is: choose tax business hall and use dynamic queuing strategy and queue management system based on client identity.
Claims (10)
1. dynamic queuing strategy based on client identity, it is characterized in that: described dynamic queuing strategy step is as follows:
(1) client uses proof of identification or bio-identification that identity information is provided on queue machine;
(2) queue machine sends to the queuing server with client's identity information, and the queuing server is by connecting master data and the service priority level that database obtains this client;
(3) queuing system in the queuing server adds time sequencing according to this client's service priority level, and this client is inserted the queuing tabulation, obtains this client's queue number;
(4) the queuing server master data that will access from database and this client's queue number passes back on the queue machine, and queue machine prints the queuing voucher for this client;
(5) when the teller calls out the numbers, the highest the beginning of service priority level searched the queuing system in the queuing server was at first tabulated from lining up; If have, then begin in chronological order to call out the numbers in the corresponding levels; If no, searching the low one-level of service priority level in the queuing tabulation, call out the numbers according to time sequencing equally, up to the minimum one-level of service priority level;
(6) will be called out the numbers client's fundamental packets of queuing server is submitted teller's service terminal to;
(7) teller service finish or call out the numbers overtime after, the queuing system in the queuing server is with queue number deletion from the queuing tabulation of this client.
2. dynamic queuing strategy according to claim 1 is characterized in that: described proof of identification is bank card or bankbook or I.D., and client reads automatically by the card reader on the queue machine, or by the manually input on queue machine of manual input mode; Described bio-identification is fingerprint identification or iris recognition, and client obtains automatically by fingerprint module on the queue machine or infrared radio frequency identification module.
3. dynamic queuing strategy according to claim 1 and 2 is characterized in that: client's master data comprises client's identity information and client's account information.
4. dynamic queuing strategy according to claim 3 is characterized in that: described client's identity information comprises Customer Name, sex, address, identification card number or officer number or passport No.; Described client's account information is bank's card number or bankbook number or internet bank trade number or telephone number.
5. queue management system based on client identity, it is characterized in that: described queue management system comprises:
Queue machine, being used to accept client provides identity information, and client's identity information is sent to the queuing server, and this client's that the server of will lining up is then passed back master data and queue number feed back to client;
Described queuing server links to each other with queue machine by communication network; Described queuing server is equipped with the data module of carrying out data transmission with queue machine and database, be used to receive client's identity information that queue machine sends, then by connecting master data and the service priority level that database obtains this client, and this client's master data and queue number returned to queue machine, when the teller called out the numbers, the client's that will be called out the numbers fundamental packets was submitted teller's service terminal to; Described queuing server is equipped with the queuing system module of the list management of ranking, be used for adding time sequencing according to this client's who obtains from database service priority level, calculate and in the queuing tabulation, insert this client's queue number, and receive in client's the whole flow process the teller, from the queuing tabulation, read and delete this client's queue number;
Described database is connected with the queuing server via communication network, is used to store all clients' master data and service priority level thereof.
6. queue management system according to claim 5, it is characterized in that: card reader or manual input device that proof of identification is provided for client are installed on the described queue machine, and/or fingerprint module or the infrared radio frequency identification module that bio-identification is provided for client is installed, provide identity information for client.
7. according to claim 5 or 6 described queue management systems, it is characterized in that: client's master data comprises client's identity information and client's account information.
8. queue management system according to claim 7 is characterized in that: described client's identity information comprises Customer Name, sex, address, identification card number or officer number or passport No.; Described client's account information is bank's card number or bankbook number or internet bank trade number or telephone number.
9. dynamic queuing strategy as claimed in claim 1 is applied to lobby, or the telecommunication business Room, or industrial and commercial business hall, or tax business hall, or the customs business hall, realizes client is carried out classified service.
10. queue management system as claimed in claim 5 is applied to lobby, or the telecommunication business Room, or industrial and commercial business hall, or tax business hall, or the customs business hall, realizes client is carried out classified service.
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| CN200810045049A CN101546449A (en) | 2008-03-25 | 2008-03-25 | Dynamic queuing method based on client identity and queuing management system and application thereof |
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| CN101883390A (en) * | 2010-06-25 | 2010-11-10 | 京信通信系统（中国）有限公司 | Method for managing service data unit (SDU) for radio link control (RLC) layer and system thereof |
| CN101930539A (en) * | 2010-09-02 | 2010-12-29 | 山东浪潮金融信息系统有限公司 | External camera-based VIP client image information capturing and promoting method |
| CN102542421A (en) * | 2012-02-03 | 2012-07-04 | 赵永频 | Alternate distributing system for intelligent pretreatment of scarce resources by discrete directional broadcasting |
| CN102592344A (en) * | 2011-12-30 | 2012-07-18 | 深圳市奥拓电子股份有限公司 | Queuing machine system and queuing method |
| CN104200556A (en) * | 2014-08-18 | 2014-12-10 | 中国建设银行股份有限公司 | Queuing treatment method, device and system |
| CN104318678A (en) * | 2014-11-21 | 2015-01-28 | 成都汇合乾元科技有限公司 | Self-service queuing and ticket outputting system for bank |
| CN105740957A (en) * | 2016-01-27 | 2016-07-06 | 浪潮软件集团有限公司 | Tax service reservation method, device and system |
| WO2017067394A1 (en) * | 2015-10-19 | 2017-04-27 | 阿里巴巴集团控股有限公司 | Method and system for distributing customer service modes |
| CN107038783A (en) * | 2017-04-14 | 2017-08-11 | 安徽省沃瑞网络科技有限公司 | One kind is applied to building receptionist's system |
| CN107527204A (en) * | 2011-12-28 | 2017-12-29 | 诺基亚技术有限公司 | For the method and apparatus in the business of execution using identification data |
| CN108257281A (en) * | 2016-12-28 | 2018-07-06 | 天津邦新翔科技有限公司 | A kind of queuing management software systems |
| CN109224435A (en) * | 2018-07-06 | 2019-01-18 | 北京金山安全软件有限公司 | Online game acceleration method and device, electronic equipment and storage medium |
| CN109409562A (en) * | 2018-08-29 | 2019-03-01 | 昆明理工大学 | A kind of bank customer waiting time prediction technique based on probability statistics |
| CN109584431A (en) * | 2018-12-07 | 2019-04-05 | 中国银行股份有限公司 | A kind of data processing method of priority queue, apparatus and system |
| CN110428538A (en) * | 2019-07-10 | 2019-11-08 | 广东群创信息科技有限公司 | A kind of method, system, platform and storage medium that hospital distributing diagnosis guiding is lined up |
| CN110969334A (en) * | 2018-10-01 | 2020-04-07 | 邹汛 | Queuing method for realizing individual traversal of multiple parallel processes by applying information technology |
| TWI748163B (en) * | 2019-02-13 | 2021-12-01 | 華南商業銀行股份有限公司 | A system and method for transcating and sorting affair |
| TWI767869B (en) * | 2019-02-13 | 2022-06-11 | 華南商業銀行股份有限公司 | Service summon system and method for sorting affair |
| TWI777865B (en) * | 2019-02-13 | 2022-09-11 | 華南商業銀行股份有限公司 | Service summon system and method using voice command |
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| CN101883390A (en) * | 2010-06-25 | 2010-11-10 | 京信通信系统（中国）有限公司 | Method for managing service data unit (SDU) for radio link control (RLC) layer and system thereof |
| CN101930539A (en) * | 2010-09-02 | 2010-12-29 | 山东浪潮金融信息系统有限公司 | External camera-based VIP client image information capturing and promoting method |
| CN107527204B (en) * | 2011-12-28 | 2021-11-26 | 诺基亚技术有限公司 | Method and apparatus for utilizing identification data in performing a service |
| CN107527204A (en) * | 2011-12-28 | 2017-12-29 | 诺基亚技术有限公司 | For the method and apparatus in the business of execution using identification data |
| CN102592344A (en) * | 2011-12-30 | 2012-07-18 | 深圳市奥拓电子股份有限公司 | Queuing machine system and queuing method |
| CN102592344B (en) * | 2011-12-30 | 2015-01-14 | 深圳市奥拓电子股份有限公司 | Queuing machine system and queuing method |
| CN102542421A (en) * | 2012-02-03 | 2012-07-04 | 赵永频 | Alternate distributing system for intelligent pretreatment of scarce resources by discrete directional broadcasting |
| CN104200556A (en) * | 2014-08-18 | 2014-12-10 | 中国建设银行股份有限公司 | Queuing treatment method, device and system |
| CN104200556B (en) * | 2014-08-18 | 2017-02-15 | 中国建设银行股份有限公司 | Queuing treatment method, device and system |
| CN104318678A (en) * | 2014-11-21 | 2015-01-28 | 成都汇合乾元科技有限公司 | Self-service queuing and ticket outputting system for bank |
| WO2017067394A1 (en) * | 2015-10-19 | 2017-04-27 | 阿里巴巴集团控股有限公司 | Method and system for distributing customer service modes |
| CN105740957A (en) * | 2016-01-27 | 2016-07-06 | 浪潮软件集团有限公司 | Tax service reservation method, device and system |
| CN108257281A (en) * | 2016-12-28 | 2018-07-06 | 天津邦新翔科技有限公司 | A kind of queuing management software systems |
| CN107038783A (en) * | 2017-04-14 | 2017-08-11 | 安徽省沃瑞网络科技有限公司 | One kind is applied to building receptionist's system |
| CN109224435A (en) * | 2018-07-06 | 2019-01-18 | 北京金山安全软件有限公司 | Online game acceleration method and device, electronic equipment and storage medium |
| CN109224435B (en) * | 2018-07-06 | 2021-10-26 | 北京金山安全软件有限公司 | Online game acceleration method and device, electronic equipment and storage medium |
| CN109409562A (en) * | 2018-08-29 | 2019-03-01 | 昆明理工大学 | A kind of bank customer waiting time prediction technique based on probability statistics |
| CN110969334A (en) * | 2018-10-01 | 2020-04-07 | 邹汛 | Queuing method for realizing individual traversal of multiple parallel processes by applying information technology |
| CN109584431A (en) * | 2018-12-07 | 2019-04-05 | 中国银行股份有限公司 | A kind of data processing method of priority queue, apparatus and system |
| CN109584431B (en) * | 2018-12-07 | 2021-03-12 | 中国银行股份有限公司 | Data processing method, device and system with priority queuing |
| TWI748163B (en) * | 2019-02-13 | 2021-12-01 | 華南商業銀行股份有限公司 | A system and method for transcating and sorting affair |
| TWI767869B (en) * | 2019-02-13 | 2022-06-11 | 華南商業銀行股份有限公司 | Service summon system and method for sorting affair |
| TWI777865B (en) * | 2019-02-13 | 2022-09-11 | 華南商業銀行股份有限公司 | Service summon system and method using voice command |
| CN110428538A (en) * | 2019-07-10 | 2019-11-08 | 广东群创信息科技有限公司 | A kind of method, system, platform and storage medium that hospital distributing diagnosis guiding is lined up |
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