CN107679740A - Business personnel's screening and activating method, electronic installation and computer-readable recording medium - Google Patents
Business personnel's screening and activating method, electronic installation and computer-readable recording medium Download PDFInfo
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
- G06Q10/06311—Scheduling, planning or task assignment for a person or group
- G06Q10/063112—Skill-based matching of a person or a group to a task
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0637—Strategic management or analysis, e.g. setting a goal or target of an organisation; Planning actions based on goals; Analysis or evaluation of effectiveness of goals
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0639—Performance analysis of employees; Performance analysis of enterprise or organisation operations
- G06Q10/06398—Performance of employee with respect to a job function
Abstract
The invention discloses a kind of business personnel's screening and activating method, comprise the following steps：Step 01, the attribute information of business personnel to be screened is obtained, the attribute information includes the unique identifier and attribute tags of business personnel to be screened；Step 02, the property value of corresponding service person is calculated according to the attribute tags of business personnel to be screened, business personnel is classified according to property value, and forms the class indication of each business personnel, the identification marking and class indication of the business personnel to be screened match the data to be activated to form business personnel；Step 03, the business personnel in data to be activated is allocated according to default allocation strategy, line activating is entered to the business personnel after distribution by default activation strategy.This method improves the specific aim that business personnel screens distribution, so as to filter out the business personnel for needing to pay close attention to, realizes distributing rationally for resource of attending a banquet.
Description
Technical Field
The present invention relates to an employee allocation method, and in particular, to an employee screening and activating method, an electronic device, and a computer-readable storage medium.
Background
In the internet era, new products emerge endlessly, the life cycle of the products is shorter and shorter, and in order to reduce the operation cost, improve the value of the business staff and mine the business potential of the business staff in the shorter life cycle of the products, the business staff need to be screened and distributed according to the existing business staff information, and the business staff of each category is distributed to the corresponding seat names for business guidance and expansion.
In the prior art, screening and distribution of salesmen usually includes importing telephone numbers and other related information from a data platform of a head office, and distributing the telephone numbers and other related information to corresponding seats according to administrative regions in charge of the salesmen or interests and hobbies of the salesmen. In addition, in the prior art, the manner of activating the service personnel by the agent generally randomly extracts a certain number of service personnel to be activated from the system for random activation, and the selected activation is not performed according to the activated service personnel under each agent name and the workload, which easily causes a large proportion deviation of certain classes of service personnel activated by certain agents, thereby reducing the service level of the agent.
It is noted that the information disclosed in the background section above is only for enhancement of understanding of the background of the present disclosure, and therefore, may include information that does not constitute prior art that is known to those of ordinary skill in the art.
Disclosure of Invention
The invention aims to provide a method for screening and activating an operator, an electronic device and a computer readable storage medium, so that the problems in the prior art are overcome to a certain extent, the pertinence of screening and distribution of the operator is improved, the operator needing to pay attention to is screened out, and the optimal configuration of seat resources is realized.
The invention solves the technical problems through the following technical scheme:
a method for screening and activating an operator comprises the following steps:
and step 01, acquiring attribute information of the operator to be screened, wherein the attribute information comprises a unique identification mark and an attribute label of the operator to be screened.
And step 02, calculating attribute values of corresponding salesmen according to the attribute labels of the salesmen to be screened, classifying the salesmen according to the attribute values, and forming a classification identifier of each salesmen, wherein the identification identifier and the classification identifier of the salesmen to be screened are matched to form data to be activated of the salesmen.
And 03, distributing the salesmen in the data to be activated according to a preset distribution strategy, and activating the distributed salesmen according to the preset activation strategy.
Further, the attribute value in step 02 is a comprehensive score of the operator, and the operator is subjected to priority classification according to the comprehensive score of the operator to be screened, wherein the priority of the comprehensive score greater than the first threshold is a level a, the priority of the comprehensive score between the first threshold and the second threshold is a level B, the priority of the comprehensive score smaller than the second threshold is a level C, the level a, the level B and the level C are classification identifiers of the operator, the first threshold is greater than the second threshold, and the priority is in the order of level a > level B > level C.
Further, the attribute label in step 01 includes performance, traffic volume and response time of the salesman, and the composite score is calculated based on the attribute label, and the specific calculation formula is as follows:
wherein the content of the first and second substances,
f (x, y, z \8230; a) is a comprehensive scoring function of the waiters;
n is the total number of the service staff;
x i ，y i ，z i respectively representing the performance, the traffic and the response time of the salesman;
respectively representing the average value of the performance of the operator, the average value of the traffic and the average value of the response time;
Δ x ，Δ y ，Δ z respectively representing a performance processing dimension, a traffic processing dimension and a response time dimension of a salesman;
k x ，k y ，k z the evaluation indexes represent different evaluation index weight coefficients respectively and are selected according to the requirements of all departments.
Further, the allocation strategy in step 03 includes selecting a predetermined number of operator data from the data to be activated at predetermined time intervals for allocation processing, where the proportion of class a operators in the predetermined number of operators is not lower than a third threshold, the proportion of class B operators is not lower than a fourth threshold, and the proportion of class C operators is not lower than a fifth threshold.
Further, the allocation policy in step 03 further includes allocating a predetermined number of operators to the high-priority agents, where the priorities of the agents are divided according to the proportion of the activated operators and the idle time, and when the proportion of the activated operators is higher than a predetermined threshold and the proportion of the idle time of the agents is lower than the predetermined threshold, the agents are high-priority agents, and the predetermined number of operators are preferentially allocated to the high-priority agents.
Further, the activation policy in step 03 includes setting the priority order of activation according to the priority ratio of the activated waiters, and selecting the number of daily activations and the start time of activation according to the existing task amount.
To achieve the above object, the present invention further provides an electronic device, including a memory and a processor, the memory storing an attendant screening activation system executable by the processor, the attendant screening activation system comprising:
and the acquisition module is used for acquiring attribute information of the salesman from the salesman database.
And the cache module is used for temporarily storing the attribute information of the salesman to be screened and sending the attribute information of the salesman to be screened to the classification module.
The classification module is used for receiving the attribute information of the salesman to be screened, which is sent by the buffer, and performing priority classification on the salesman to be screened to form a classification identifier of each salesman, wherein the identification identifier and the classification identifier of the salesman to be screened are matched to form data to be activated of the salesman, and the classification module sends the salesman to be activated to the processing module.
And the processing module is used for receiving the information of the salesman in the data to be activated and activating the salesman in the data to be activated according to a preset distribution strategy and an activation strategy.
Furthermore, the classification module comprises a calculation submodule and a classification submodule, wherein the calculation submodule is used for calculating the attribute value of the salesman according to the attribute label of the salesman, and the classification submodule is used for classifying the salesman according to the priority of the attribute value.
Further, the processing module comprises an allocation submodule and an activation submodule, the allocation submodule is used for allocating the service personnel in the data to be activated to the seat, and the activation submodule is used for activating the allocated service personnel.
To achieve the above object, the present invention also provides a computer-readable storage medium having stored therein a system for screening activation of an attendant, the system being executable by at least one processor to cause the at least one processor to perform the steps of the attendant screening activation method as described above.
The positive progress effects of the invention are as follows:
the comprehensive scores of the service personnel are calculated according to the performance, the service volume and the response time of the service personnel, the service personnel are classified according to the comprehensive scores, the service personnel with high priority are screened out, targeted distribution and activation are carried out, the value of the service personnel with high priority is further improved, the service potentials of the service personnel with different priorities are mined, in addition, certain distribution strategies and activation strategies are used for facilitating the targeted distribution of the service personnel with different priorities to corresponding seats, the effective utilization rate of seat resources is improved, and the optimal configuration of the seat resources is realized.
Drawings
Fig. 1 shows a flowchart of an embodiment of the method for screening and activating the service provider according to the present invention.
Fig. 2 is a flowchart illustrating another embodiment of the method for screening and activating the service provider according to the present invention.
FIG. 3 is a schematic diagram illustrating program modules of an embodiment of the system for screening activation of an attendant in accordance with the present invention.
Figure 4 shows a schematic diagram of program modules of yet another embodiment of the system for screening activation of an attendant of the present invention.
Figure 5 is a schematic diagram of program modules of yet another embodiment of the system for screening activation of an attendant of the present invention.
Fig. 6 is a schematic diagram of a hardware architecture of an embodiment of the electronic device of the present invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the present invention more apparent, the present invention is described in further detail below with reference to the accompanying drawings and embodiments. It should be understood that the specific embodiments described herein are merely illustrative of the invention and are not intended to limit the invention. All other embodiments, which can be obtained by a person skilled in the art without making any creative effort based on the embodiments in the present invention, belong to the protection scope of the present invention.
Example one
Referring to fig. 1, the method for screening and activating the salesman in this embodiment includes the following steps:
and step 01, acquiring attribute information of the operator to be screened, wherein the attribute information comprises a unique identification mark and an attribute label of the operator to be screened.
The related information of the salesman is stored in a salesman database, salesman attribute information in the database is collected through an information collection module, the attribute information comprises a unique identification and an attribute tag of the salesman, the unique identification can be an identity number, a telephone number or a service system code of the salesman, the unique identification is an identity of the salesman to which the salesman belongs to distinguish other salesman, the unique identification is used as a basis in subsequent screening and distribution activation operations, the attribute tag comprises performance, service volume and response time of the salesman, the attribute tag is obtained by counting and calculating performance, service volume and response time of each salesman in the past year through a counting module in the database, wherein the performance is the total sum of insurance policies finished by the salesman in the past year, the service volume is the newly increased and reserved customer total amount of the salesman in the past year, the response time is the time interval fed back by the salesman for the first time, the attribute of the salesman is matched with the corresponding unique identification, and the attribute of the salesman forms the attribute information of the salesman together.
The attribute labels in the step reflect the service capability of each salesman from multiple angles, the comprehensive score of each salesman is calculated by taking the attribute labels as variables, and the salesman is classified according to the comprehensive score, so that the classification of the salesman can reflect the service requirement and the service capability of the salesman, and targeted and effective classification is achieved.
And step 02, calculating attribute values of corresponding salesmen according to the attribute labels of the salesmen to be screened, classifying the salesmen according to the attribute values, and forming a classification identifier of each salesmen, wherein the identification identifier and the classification identifier of the salesmen to be screened are matched to form data to be activated of the salesmen.
In a preferred embodiment, the attribute value of the operator is a composite score of the operator, the composite score is used for classifying the priority of the operator, the priority of the composite score greater than a first threshold is a level, the priority of the composite score between the first threshold and a second threshold is a level B, the priority of the composite score smaller than the second threshold is a level C, the level a, the level B and the level C are classification identifiers of the operator, the first threshold is greater than the second threshold, and the priority is in the order of level a > level B > level C.
In the embodiment, the priority classification is carried out according to the comprehensive score of each salesman, so that the accuracy of classifying the salesman is improved, the preferential allocation and activation of the salesman with a better service level are screened out, the service activity is more efficiently carried out, and the service capability is improved.
In a preferred embodiment, the composite score can be calculated by the following formula:
wherein the content of the first and second substances,
f (x, y, z \8230;) is a comprehensive scoring function of the salesman;
n is the total number of the service staff;
x i ，y i ，z i respectively representing the performance, the traffic and the response time of the salesman;
respectively representing the average value of the performance of the salesman, the average value of the traffic and the average value of the response time;
Δ x ，Δ y ，Δ z respectively representing a business performance processing dimension, a business volume processing dimension and a response time dimension of a salesman;
k x ，k y ，k z the evaluation indexes represent different evaluation index weight coefficients respectively and are selected according to the requirements of all departments.
In the embodiment, the comprehensive score of each salesman is calculated through the salesman comprehensive score function, main factors influencing the service capability of the salesman and the influence weight of each main factor are comprehensively considered, and the obtained comprehensive score has objectivity and pertinence, is favorable for evaluating the service capability of the salesman and provides a basis for subsequent expansion of service work.
In this embodiment, the first threshold and the second threshold may be determined by counting a distribution trend graph of the composite scores of the to-be-screened salesmen, wherein the proportion of the class a salesmen divided according to the first threshold and the second threshold is not higher than 20%, and the proportion of the class B salesmen is not lower than 50%.
And 03, distributing the salesmen in the data to be activated according to a preset distribution strategy, and activating the distributed salesmen according to the preset activation strategy.
The allocation strategy comprises the step of selecting a preset number of operator data from the data to be activated according to a preset time interval for allocation processing, wherein the proportion of class A operators in the preset number of operators is not lower than a third threshold, and the proportion of class C operators is not lower than a fourth threshold. The activation strategy comprises setting the activation priority order according to the priority proportion of the activated service personnel, for example, the activation order of the activated A-class service personnel with higher proportion can be selected from B > A > C or B > C > A, and the daily activation number and the activation starting time are selected according to the existing task amount.
In a preferred embodiment, the predetermined time interval is adjusted according to the time interval between the actual data distribution to the activations, and the predetermined time interval may be T +30s, and the predetermined amount may be selected according to a ratio of 20% -30% of the amount of data to be activated, if the time interval between the actual data distribution to the activations is Ts.
In a preferred embodiment, the third threshold value is in the range of 10-20%, preferably the third threshold value is 15%, and the fourth threshold value is in the range of 20-30%, preferably the fourth threshold value is 25%.
In a preferred embodiment, the allocation policy further includes allocating a predetermined number of operators to high-priority agents, the priorities of the agents are divided according to the proportion of the activated operators and the idle time, when the proportion of the activated operators is higher than a predetermined threshold and the proportion of the idle time of the agents is lower than a predetermined threshold, the agents are high-priority, and the predetermined number of operators are preferentially allocated to the high-priority agents.
In a preferred embodiment, the agents with the high priority are available with the proportion of active service personnel under the agent name higher than 80% and the proportion of agent free time lower than 30%.
Example two
Referring to fig. 2, another embodiment of the method for screening and activating the salesman is shown, the salesman in the database is classified into two categories according to whether the salesman is actively consulted on the incoming line, wherein the salesman who is not actively consulted on the incoming line is processed according to the screening and activating method described in the first embodiment, and the salesman who is actively consulted on the incoming line is screened and activated according to the following steps:
and S01, acquiring attribute information of the operator to be screened, wherein the attribute information comprises a unique identification mark and an attribute value of the operator to be screened.
The unique identification of the operator to be screened is the same as that in the first embodiment, and is not described herein again, the attribute value is obtained by automatically scoring the system according to the content of active incoming line consultation of the operator, and if the content of consultation of the operator relates to a certain target client and the time for reserving next communication, the attribute value of the operator is higher.
And S02, classifying the salesmen according to the attribute values, and screening out key salesmen.
The method specifically comprises the steps of setting a star label for each salesman, wherein the star label is a classification identifier and comprises 1-5 star labels, the 3-5 star labels are the salesman, the salesman is also provided with a target customer quantity label and a customer rating label, the target customer quantity label is the number of target customers determined by a system according to the consultation content of an incoming consultation salesman, and the customer rating label is a comprehensive satisfaction rating given by the salesman by the previous customers.
And S03, distributing and activating the screened key service personnel.
The system activates the key service personnel at certain time intervals, the activated service personnel are distributed to the seats, and the system preferentially activates the service personnel with 3-5 star labels.
Wherein the business person initiative inlet wire consultation includes that the business person through telephone inlet wire, multimedia IM inlet wire, APP reservation, through telephone inlet wire and multimedia IM inlet wire by the agent according to the content of consultation for its settlement label, through APP reservation inlet wire consultation, as long as through APP reservation, the system automatic activation should business person.
In the embodiment, before classifying the salesmen according to the attribute values, the salesmen to be screened in the database is subjected to primary screening according to active incoming consultation, so that the salesmen with a higher attribute value is screened, the probability that the salesmen belongs to the key salesmen is higher, screening the key salesmen from the salesmen with a higher probability is beneficial to relieving the overlarge number of the salesmen to be screened and activated in the first embodiment, and on the other hand, because the salesmen performs active incoming consultation through the salesmen, the seat can better know the current service condition of the salesmen and determine whether the salesmen belongs to the key salesmen category according to the consulted content, the subsequent screening and activation process is simplified, and the screening efficiency of the salesmen is improved.
EXAMPLE III
Referring to fig. 3, an attendant screening activation system is shown, in this embodiment, the attendant screening activation system is divided into one or more program modules, which are stored in a storage medium and executed by one or more processors to complete the present invention. The program module referred to in the present invention is a series of computer program instruction segments capable of completing specific functions, and is more suitable for describing the execution process of the salesperson screening and activating system in the storage medium than the program itself, and the following description will specifically describe the functions of each program module in this embodiment:
the collecting module 201 is configured to collect attribute information of the salesman to be screened, including basic information and service information of the salesman, from the salesman database, and send the collected information to the caching module 202.
The cache module 202 is configured to temporarily store the attribute information of the employee to be screened, and send the attribute information of the employee to be screened to the classification module 203. The cache module is configured to store the attribute information of the salesman, which is acquired by the information acquisition module 201 from the salesman database, and send the attribute information to the classification module 203.
The classification module 203 is configured to receive the attribute information of the salesman to be screened, which is sent by the cache module 202, and perform priority classification on the salesman to be screened to form a classification identifier of each salesman, where the identification identifier of the salesman to be screened is matched with the classification identifier to form data to be activated of the salesman, and the classification module sends the salesman to be activated to the processing module 204.
In a preferred embodiment, the classification module includes a calculation sub-module 2031 and a classification sub-module 2032, the calculation sub-module 2031 is configured to calculate attribute values of the salesperson according to the attribute tags of the salesperson, and the classification sub-module 2032 is configured to perform priority classification on the salesperson according to the attribute values. The calculation sub-module 2031 stores a plurality of calculation formulas in advance, selects a corresponding calculation formula according to an actual calculation variable, and outputs a calculation result to the classification sub-module 2032, and the classification sub-module 2032 is provided with a plurality of classification strategies, and performs priority classification on the salesmen by selecting the corresponding classification strategy.
The processing module 204 is configured to receive the salesman information in the data to be activated, and activate the salesman in the data to be activated according to a preset allocation policy and an activation policy.
In a preferred embodiment, the processing module includes an allocating submodule 2041 and an activating submodule 2042, the allocating submodule 2041 is used for allocating the operator in the data to be activated to the agent, and the activating submodule 2042 is used for activating the allocated operator. The allocation submodule 2041 is provided with a preset allocation strategy, after the salesperson in the data to be activated is sent to the allocation submodule 2041, the system automatically allocates the part of data according to the preset allocation strategy and sends the allocation result to the activation submodule 2042, after receiving the allocation data, the activation submodule 2042 automatically activates the corresponding salesperson according to the preset activation strategy and sends the activated salesperson information to the seat calling module to be called by the seat.
Example four
Referring to fig. 6, the present embodiment provides an electronic device. Is a schematic diagram of a hardware architecture of an embodiment of the electronic device of the present invention. In the present embodiment, the electronic device 2 is a device capable of automatically performing numerical calculation and/or information processing according to a preset or stored instruction. For example, the server may be a smart phone, a tablet computer, a notebook computer, a desktop computer, a rack server, a blade server, a tower server, or a rack server (including an independent server or a server cluster composed of a plurality of servers). As shown, the electronic device 2 includes, but is not limited to, at least a memory 21, a processor 22, a network interface 23, and a system 20 for enabling screening activation of an attendant communicatively coupled to each other via a system bus. Wherein:
the memory 21 includes at least one type of computer-readable storage medium including flash memory, hard disks, multimedia cards, card-type memory (e.g., SD or DX memory, etc.), random Access Memory (RAM), static Random Access Memory (SRAM), read-only memory (ROM), electrically erasable programmable read-only memory (EEPROM), programmable read-only memory (PROM), magnetic memory, magnetic disks, optical disks, etc. In some embodiments, the storage 21 may be an internal storage module of the electronic device 2, such as a hard disk or a memory of the electronic device 2. In other embodiments, the memory 21 may also be an external storage device of the electronic apparatus 2, such as a plug-in hard disk, a Smart Media Card (SMC), a Secure Digital (SD) Card, a Flash memory Card (Flash Card), or the like, provided on the electronic apparatus 2. Of course, the memory 21 may also include both an internal memory module of the electronic apparatus 2 and an external memory device thereof. In this embodiment, the memory 21 is generally used for storing an operating system installed in the electronic device 2 and various types of application software, such as program codes of the employee screening activation system 20. Further, the memory 21 may also be used to temporarily store various types of data that have been output or are to be output.
The processor 22 may be a Central Processing Unit (CPU), controller, microcontroller, microprocessor, or other data Processing chip in some embodiments. The processor 22 is generally configured to control the overall operation of the electronic apparatus 2, such as performing data interaction or communication related control and processing with the electronic apparatus 2. In this embodiment, the processor 22 is configured to run program codes stored in the memory 21 or process data, for example, run the system 20 for screening and activating the serviceman.
The network interface 23 may comprise a wireless network interface or a wired network interface, and the network interface 23 is generally used for establishing communication connection between the electronic device 2 and other electronic devices. For example, the network interface 23 is used to connect the electronic apparatus 2 to an external terminal through a network, establish a data transmission channel and a communication connection between the electronic apparatus 2 and the external terminal, and the like. The network may be an Intranet (Intranet), the Internet (Internet), a Global System of Mobile communication (GSM), wideband Code Division Multiple Access (WCDMA), a 4G network, a 5G network, bluetooth (Bluetooth), wi-Fi, or other wireless or wired network.
It is noted that fig. 6 only shows an electronic device with components 21-23, but it is to be understood that not all of the shown components are required to be implemented, and that more or less components may alternatively be implemented.
In this embodiment, the system 20 for screening activation of the salesperson stored in the memory 21 may also be divided into one or more program modules, and the one or more program modules are stored in the memory 21 and executed by one or more processors (in this embodiment, the processor 22) to complete the present invention.
For example, fig. 3 is a schematic diagram illustrating program modules of a first embodiment of the system 20 for implementing screening activation of an employee, wherein the system 20 for implementing screening activation of an employee may be divided into an acquisition module 201, a cache module 202, a classification module 203, and a processing module 204. The program module referred to herein is a series of computer program instruction segments capable of performing a specific function, and is more suitable than a program for describing the execution process of the system 20 for screening activation of the salesperson in the electronic device 2. The specific functions of the program modules 201 to 204 have been described in detail in the third embodiment, and are not described herein again.
EXAMPLE five
The present embodiment provides a computer-readable storage medium, on which the system 20 for screening activation of an attendant is stored, and when executed by one or more processors, the system 20 for screening activation of an attendant implements the method for screening activation of an attendant or the operation of an electronic device.
Through the above description of the embodiments, those skilled in the art will clearly understand that the method of the above embodiments can be implemented by software plus a necessary general hardware platform, and certainly can also be implemented by hardware, but in many cases, the former is a better implementation manner.
The above description is only a preferred embodiment of the present invention, and is not intended to limit the scope of the present invention, and all equivalent structures or equivalent processes performed by the present invention or directly or indirectly applied to other related technical fields are also included in the scope of the present invention.
Claims (10)
1. A method for screening and activating an attendant, comprising:
step 01, obtaining attribute information of a waited screening operator, wherein the attribute information comprises a unique identification mark and an attribute label of the waited screening operator;
step 02, calculating attribute values of corresponding salesmen according to the attribute labels of the salesmen to be screened, classifying the salesmen according to the attribute values, and forming a classification identifier of each salesmen, wherein the identification identifier and the classification identifier of the salesmen to be screened are matched to form data to be activated of the salesmen;
and 03, distributing the salesmen in the data to be activated according to a preset distribution strategy, and activating the distributed salesmen according to the preset activation strategy.
2. The method as claimed in claim 1, wherein the attribute value in step 02 is a composite score of the operator, and the operator is classified according to the composite score of the operator to be screened, wherein the priority of the composite score greater than the first threshold is class a, the priority of the composite score between the first threshold and the second threshold is class B, the priority of the composite score less than the second threshold is class C, the classes a, B and C are classification identifiers of the operator, the first threshold is greater than the second threshold, and the priority is in the order of class a > class B > class C.
3. The method for screening and activating an operator according to claim 2, wherein the attribute tags in step 01 include performance, traffic volume and response time of the operator, the composite score is calculated based on the attribute tags, and the specific calculation formula is as follows:
wherein, the first and the second end of the pipe are connected with each other,
f (x, y, z.) is a comprehensive scoring function of the service staff;
n is the total number of the service staff;
x i ，y i ，z i respectively representing the performance, the traffic and the response time of the salesman;
respectively representing the average value of the performance of the salesman, the average value of the traffic and the average value of the response time;
Δ x ，Δ y ，Δ z respectively representing a business performance processing dimension, a business volume processing dimension and a response time dimension of a salesman;
k x ，k y ，k z the evaluation indexes represent different evaluation index weight coefficients respectively, and are usually selected according to the requirements of each department.
4. The operator screening and activating method according to claim 1, wherein the allocation policy in step 03 includes selecting a predetermined number of data of operators from the data to be activated at predetermined time intervals for allocation processing, wherein the proportion of class a operators in the predetermined number of operators is not lower than a third threshold, and the proportion of class C operators is not lower than a fourth threshold.
5. The method as claimed in claim 4, wherein the allocation policy in step 03 further comprises allocating a predetermined number of operators to high-priority agents, the priorities of the agents are divided according to the proportion of the activated operators and the idle time under their names, when the proportion of the activated operators is higher than a predetermined threshold and the proportion of the idle time of the agents is lower than a predetermined threshold, the agents are high-priority, and the predetermined number of operators are preferentially allocated to the high-priority agents.
6. The screening activation method for salesman according to claim 1, wherein the activation policy in step 03 comprises setting the priority order of activation according to the priority ratio of activated salesman, and selecting the number of daily activations and the start time of activation according to the existing task amount.
7. An electronic device comprising a memory and a processor, wherein the memory is configured to store an attendant screening activation system executable by the processor, the attendant screening activation system comprising:
the acquisition module is used for acquiring attribute information of the salesman from the salesman database;
the cache module is used for temporarily storing the attribute information of the salesman to be screened and sending the attribute information of the salesman to be screened to the classification module;
the classification module is used for receiving the attribute information of the salesman to be screened, which is sent by the buffer, and performing priority classification on the salesman to be screened to form a classification identifier of each salesman, wherein the identification identifier and the classification identifier of the salesman to be screened are matched to form data to be activated of the salesman, and the classification module sends the salesman to be activated to the processing module;
and the processing module is used for receiving the information of the salesman in the data to be activated and activating the salesman in the data to be activated according to a preset distribution strategy and an activation strategy.
8. The electronic device of claim 7, wherein the classification module comprises a calculation submodule and a classification submodule, the calculation submodule is used for calculating the attribute value of the salesman according to the attribute label of the salesman, and the classification submodule is used for performing priority classification on the salesman according to the attribute value.
9. The electronic device of claim 7, wherein the processing module comprises an assignment sub-module and an activation sub-module, the assignment sub-module is configured to assign an operator in the data to be activated to an agent, and the activation sub-module is configured to activate the assigned operator.
10. A computer-readable storage medium having stored therein a system for screening activation of an employee, the screening activation system executable by at least one processor to cause the at least one processor to perform the steps of the method for screening activation of an employee as set forth in any one of claims 1-6.
Priority Applications (2)
| Application Number | Priority Date | Filing Date | Title |
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| CN201710903034.5A CN107679740A (en) | 2017-09-28 | 2017-09-28 | Business personnel's screening and activating method, electronic installation and computer-readable recording medium |
| PCT/CN2018/076565 WO2019062002A1 (en) | 2017-09-28 | 2018-02-12 | Salesman screening and activation method, electronic apparatus and computer-readable storage medium |
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| CN201710903034.5A CN107679740A (en) | 2017-09-28 | 2017-09-28 | Business personnel's screening and activating method, electronic installation and computer-readable recording medium |
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| CN107679740A true CN107679740A (en) | 2018-02-09 |
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