CN110417851B - Data matching method, hosting platform, storage medium and computer equipment - Google Patents
Data matching method, hosting platform, storage medium and computer equipment Download PDFInfo
- Publication number
- CN110417851B CN110417851B CN201910504775.5A CN201910504775A CN110417851B CN 110417851 B CN110417851 B CN 110417851B CN 201910504775 A CN201910504775 A CN 201910504775A CN 110417851 B CN110417851 B CN 110417851B
- Authority
- CN
- China
- Prior art keywords
- customer service
- public number
- target public
- target
- information
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Active
Links
- 238000000034 method Methods 0.000 title claims abstract description 43
- 238000012545 processing Methods 0.000 claims abstract description 80
- 238000013475 authorization Methods 0.000 claims abstract description 73
- 230000008569 process Effects 0.000 claims description 9
- 238000004364 calculation method Methods 0.000 claims description 8
- 238000012216 screening Methods 0.000 claims description 4
- 238000004378 air conditioning Methods 0.000 claims description 3
- 238000004891 communication Methods 0.000 description 4
- 238000004590 computer program Methods 0.000 description 4
- 238000006243 chemical reaction Methods 0.000 description 3
- 230000008878 coupling Effects 0.000 description 3
- 238000010168 coupling process Methods 0.000 description 3
- 238000005859 coupling reaction Methods 0.000 description 3
- 230000008520 organization Effects 0.000 description 3
- 238000010586 diagram Methods 0.000 description 2
- 238000005516 engineering process Methods 0.000 description 2
- 230000006870 function Effects 0.000 description 2
- 239000002699 waste material Substances 0.000 description 2
- 238000003491 array Methods 0.000 description 1
- 238000004422 calculation algorithm Methods 0.000 description 1
- 238000011161 development Methods 0.000 description 1
- 230000003993 interaction Effects 0.000 description 1
- 238000012986 modification Methods 0.000 description 1
- 230000004048 modification Effects 0.000 description 1
- 230000003287 optical effect Effects 0.000 description 1
- 230000004044 response Effects 0.000 description 1
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/04—Real-time or near real-time messaging, e.g. instant messaging [IM]
- H04L51/046—Interoperability with other network applications or services
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/52—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail for supporting social networking services
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
- H04L67/10—Protocols in which an application is distributed across nodes in the network
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
- H04L67/10—Protocols in which an application is distributed across nodes in the network
- H04L67/1001—Protocols in which an application is distributed across nodes in the network for accessing one among a plurality of replicated servers
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/50—Network services
- H04L67/51—Discovery or management thereof, e.g. service location protocol [SLP] or web services
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/50—Network services
- H04L67/56—Provisioning of proxy services
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/50—Network services
- H04L67/60—Scheduling or organising the servicing of application requests, e.g. requests for application data transmissions using the analysis and optimisation of the required network resources
- H04L67/63—Routing a service request depending on the request content or context
Landscapes
- Engineering & Computer Science (AREA)
- Computer Networks & Wireless Communication (AREA)
- Signal Processing (AREA)
- Computing Systems (AREA)
- Management, Administration, Business Operations System, And Electronic Commerce (AREA)
Abstract
The embodiment of the invention provides a data matching method, a hosting platform, a storage medium and computer equipment, which relate to the field of big data, wherein the data matching method comprises the following steps: acquiring authorization information of a target public number, and acquiring first data information of the target public number according to the authorization information; acquiring second data information of a plurality of customer service ends; respectively calculating the matching index of each customer service end in the plurality of customer service ends and the target public number according to the first data information of the target public number and the second data information of the plurality of customer service ends, and determining N customer service ends which meet the preset condition with the matching index of the target public number as reserve customer service ends; receiving a service processing request of a target public number; determining at least one reserve customer service end from N reserve customer service ends as a target customer service end according to first data information of a target public number and a service processing request; sending the service processing request to a target customer service end; the method improves the matching degree between the public numbers and the allocated customer service ends.
Description
Technical Field
The invention relates to the field of big data, in particular to a data matching method, a hosting platform, a storage medium and computer equipment.
Background
Public numbers are accounts that public number operators apply for on public platforms. The public number operator can communicate and interact with the attention person in all directions through the public platform.
Because the development capability or service processing capability of the public number operator is limited, each service of the public number is managed by the hosting platform, the hosting platform generally has a plurality of customer service ends, each customer service end usually corresponds to one customer service, when the service needs customer service personnel to process, the hosting platform generally distributes different customer service ends randomly or uniformly to process, the matching degree between the public number and the customer service ends is not considered in the mode, and in most cases, the matching between the public number and the distributed customer service ends is not performed.
Disclosure of Invention
The embodiment of the invention provides a data matching method, a hosting platform, a storage medium and computer equipment, which can improve the matching degree between public numbers and allocated customer service ends.
In a first aspect, an embodiment of the present invention provides a data matching method, where the method includes:
acquiring authorization information of a target public number, and acquiring first data information of the target public number according to the authorization information;
acquiring second data information of a plurality of customer service ends;
respectively calculating the matching index of each customer service end in the plurality of customer service ends and the target public number according to the first data information of the target public number and the second data information of the plurality of customer service ends, and determining N customer service ends meeting the preset condition with the matching index of the target public number as storage customer service ends, wherein N is a natural number greater than or equal to 1;
receiving a service processing request of the target public number;
determining at least one reserve customer service end from N reserve customer service ends as a target customer service end according to the first data information of the target public number and the service processing request;
and sending the service processing request to the target customer service end so that the target customer service end processes at least one service contained in the service processing request.
In a second aspect, an embodiment of the present invention provides a hosting platform, including:
the first acquisition module is used for acquiring the authorization information of the target public number and acquiring the first data information of the target public number according to the authorization information;
the second acquisition module is used for acquiring second data information of the plurality of customer service ends;
the computing module is used for respectively computing the matching index of each customer service end in the plurality of customer service ends and the target public number according to the first data information of the target public number and the second data information of the plurality of customer service ends, and determining N customer service ends which meet the preset condition with the matching index of the target public number as storage customer service ends, wherein N is a natural number which is greater than or equal to 1;
the receiving module is used for receiving the service processing request of the target public number;
the determining module is used for determining at least one storage customer service end from N storage customer service ends as a target customer service end according to the first data information of the target public number and the service processing request; a kind of electronic device with high-pressure air-conditioning system
And the sending module is used for sending the service processing request to the target customer service end so that the target customer service end processes at least one service contained in the service processing request.
In a third aspect, an embodiment of the present invention provides a storage medium, where the storage medium includes a stored program, where the program, when executed, controls a device in which the storage medium is located to perform any one of the methods described above.
In a fourth aspect, an embodiment of the present invention provides a computer device, including a memory for storing information including program instructions, and a processor for controlling execution of the program instructions, wherein: the program instructions, when loaded and executed by a processor, implement the steps of the method of any of the preceding claims.
It can be understood that the invention calculates the matching index of each customer service end in the plurality of customer service ends and the target public number, screens out N customer service ends which meet the preset condition with the matching index of the target public number and determine the N customer service ends as the storage customer service ends, thereby improving the matching degree between the public number and the allocated customer service ends, simultaneously, determining the storage customer service ends after acquiring the authorization information of the target public number, and determining the target customer service ends in the plurality of storage customer service ends only when receiving the service processing request, so that searching of all customer service ends is not needed, the working efficiency is greatly improved, and the reaction capability to the target public number is improved.
Drawings
The invention will be further described with reference to the drawings and examples.
FIG. 1 is a flow chart of a data matching method according to an embodiment of the present invention;
FIG. 2 is a schematic block diagram of a hosting platform according to an embodiment of the present invention;
fig. 3 is a schematic block diagram of a computer device according to an embodiment of the present invention.
DETAILED DESCRIPTION OF EMBODIMENT (S) OF INVENTION
For a better understanding of the technical solution of the present invention, the following detailed description of the embodiments of the present invention refers to the accompanying drawings.
It should be understood that the described embodiments are merely some, but not all, embodiments of the invention. All other embodiments, which can be made by those skilled in the art based on the embodiments of the invention without making any inventive effort, are intended to be within the scope of the invention.
The terminology used in the embodiments of the invention is for the purpose of describing particular embodiments only and is not intended to be limiting of the invention. As used in this application and the appended claims, the singular forms "a," "an," and "the" are intended to include the plural forms as well, unless the context clearly indicates otherwise.
It should be understood that the term "and/or" as used herein is merely one relationship describing the association of the associated objects, meaning that there may be three relationships, e.g., a and/or B, may represent: a exists alone, A and B exist together, and B exists alone. In addition, the character "/" herein generally indicates that the front and rear associated objects are an "or" relationship.
Referring to fig. 1, an embodiment of the present invention provides a data matching method, in this embodiment, an execution body of the method may be a hosting platform, where the hosting platform refers to a platform where a public number user hosts a public number service to a third party for management, and the platform may have professionals to popularize and operate the hosted public number.
The data matching method provided by the embodiment comprises the following steps:
step S01: acquiring authorization information of a target public number, and acquiring first data information of the target public number according to the authorization information;
step S02: acquiring second data information of a plurality of customer service ends;
step S03: according to the first data information of the target public number and the second data information of the plurality of customer service ends, respectively calculating the matching index of each customer service end in the plurality of customer service ends and the target public number, and determining N customer service ends meeting the preset condition with the matching index of the target public number as storage customer service ends, wherein N is a natural number greater than or equal to 1;
step S04: receiving a service processing request of a target public number;
step S05: determining at least one reserve customer service end from N reserve customer service ends as a target customer service end according to first data information of a target public number and a service processing request;
step S06: and sending the service processing request to the target customer service end so that the target customer service end processes at least one service contained in the service processing request.
It can be understood that the invention calculates the matching index of each customer service end in the plurality of customer service ends and the target public number, screens out N customer service ends which meet the preset condition with the matching index of the target public number and determine the N customer service ends as the storage customer service ends, thereby improving the matching degree between the public number and the allocated customer service ends, simultaneously, determining the storage customer service ends after acquiring the authorization information of the target public number, and determining the target customer service ends in the plurality of storage customer service ends only when receiving the service processing request, so that searching of all customer service ends is not needed, the working efficiency is greatly improved, and the reaction capability to the target public number is improved.
The specific technical scheme of the data matching method provided in this embodiment is described in detail below with reference to fig. 1 again.
It should be noted that, before this, the method may be applied not only to the server side, but also to the client side with relatively weak computing power, for example: the mobile phone, tablet computer, notebook computer, all-in-one machine or desktop computer, etc. are not limited and are not listed here.
It should be further noted that, in the embodiments of the present invention, the public number refers to an account number applied by an organization or an individual on a public platform, and the organization or the individual generally refers to an entity or an individual having a high public interest, such as a merchant, an enterprise, a government, a celebrity, and the like. Public numbers are operated on a public platform by a public number operator, which is typically referred to as the owner of the public number, i.e., the organization or individual applying for the public number. Public platforms generally refer to open platforms for online and offline interactions with public number subscribers. Such as WeChat public platform, trusted public platform, business public platform, people network public platform, etc. The public platform is usually realized based on a social application, and after a public number operator applies for a user account in the social application, a common user in the social application can pay attention to the public number or become a friend relationship with the public number. And then, the common user and the public number operator can interact with text, pictures, voice, video and other information by taking the social application as a medium.
First, step S01 is performed: acquiring authorization information of the target public number, and acquiring first data information of the target public number according to the authorization information.
Further, the step of acquiring the authorization information of the target public number may include:
step S11, obtaining an authorization code corresponding to the target public number.
Specifically, the hosting platform may send a request for obtaining the authorization code to the open platform server through a proxy tool, where the proxy tool is typically a browser running in a terminal used by the hosting platform, and the proxy tool has a capability of directly exchanging data with the open platform server. For example, an operator of the hosting platform opens a corresponding web page of the hosting platform through a proxy tool, such as: www.abc.com. After logging in the hosting platform, the platform has a user account login authorization entry, after entering the user account login authorization entry, a corresponding prompt is used for guiding an operator of the hosting platform to send a request for acquiring an authorization code to an open platform server, the sent request can be a URL (Uniform Resource Locator ) request, the request contains identity information of a target public number to be hosted, after the request is sent, the open platform server returns the authorization code of the target public number to an agency according to a URL parameter, and then the hosting platform acquires the authorization code corresponding to the target public number.
Step S12, an authorization information sending request carrying an authorization code is sent to the open platform server.
Specifically, after the hosting platform obtains the authorization code corresponding to the target public number, the hosting platform can send an authorization information sending request carrying the authorization code to the open platform server again by taking the returned authorization code as a request parameter through the agent tool, wherein the authorization request can also comprise identification information of a service for which authorization is requested.
An open platform server refers to a server that public by a public-number brand operator is relevant for authorizing a service to a third party.
Step S13, receiving authorization information of a target public number sent by an open platform server, wherein the authorization information comprises a right identification set, the right identification set comprises at least one right identification, and each right identification corresponds to a hosting right of a service.
It can be understood that by sending the authority identifier of the target public number to the hosting platform, the hosting platform has the management right of the service corresponding to the received authority identifier, and the problem of management resource and management cost waste caused by the fact that the public number operator needs to manage each service of the public number in person is solved by the mode.
Further, the authorization information further includes an authorization credential, where the authorization credential is a proof that the target public number grants all or part of the management authority of the service to the hosting platform provided by the embodiment of the present invention, and may be that a plurality of services correspond to one authorization credential, or that one service corresponds to one authorization credential, and the authorization credential may be a string of characters, a picture, or the like.
Of course, the authorization information may also include other content, which is not described herein.
The public number service may include message reply, article push, event management, user management service, account management, web page management, merchant management, etc.
More specifically, after the hosting platform sends an authorization information sending request carrying an authorization code to the open platform server through the agency tool, the public number receives a service identifier containing one or more service identifiers, for example, a service identifier replied by a message, which is sent from the open platform server and applied by the hosting platform, on a terminal with a logged public number, and the public number operator can know that the hosting platform needs to obtain the service authority replied by the message public number message according to the service identifier replied by the message, and check and approve the service authority replied by the message public number, if the public number operator does not have objection on the service for which the hosting platform applies for obtaining the authority, the application is authorized, and the open platform server can gather the authority identifier (the service identifier replied by the message) of the service for which the authorization passes into a collection and feeds the collection back to the hosting platform through the agency tool.
Of course, in some other embodiments of the present implementation, the target public number may not be authorized by the authorization code and the authorization request, and the authorization information may be actively sent to the hosting platform through the open platform server.
The first data information of the target public number includes, but is not limited to, one or more of service type information of the target public number, number of messages issued, number of sequence numbers of messages issued, total number of fans, number of active fans, average number of reads of messages issued, and the like.
The service types of the target public number may include: e-commerce, clothing, insurance, advertising, communications, science, technology, logistics, government, and the like. It should be noted that, in this embodiment, the service type of the target public number represents the domain where the target public number is located, such as the logistics domain, the government domain, etc., while the service of the target public number represents the own attribute of the service, such as message reply, article push, etc., which should not be confused herein.
Then, step S02 is performed: and acquiring second data information of the plurality of customer service ends.
The second data information may include service processing type information, history processing data, running state and the like of the corresponding customer service side, where the service processing type of the customer service side may include: e-commerce, clothing, insurance, advertising, communications, science, technology, logistics, government, and the like.
It can be understood that after receiving the authorization request, the hosting platform may obtain, in the database corresponding to the target public number, information such as service type information, number of issued messages, number of serial numbers of issued messages, total number of vermicelli, number of active vermicelli, average number of read messages of issued messages, and the like of the target public number, and obtain, in the database corresponding to the plurality of customer service ends, information such as service processing type information, historical processing data, running state, and the like of each customer service end, so as to analyze and match the information.
Then, step S03 is performed: according to the first data information of the target public number and the second data information of the plurality of customer service ends, matching indexes of each customer service end in the plurality of customer service ends and the target public number are calculated respectively, N customer service ends which meet the preset condition with the matching indexes of the target public number are determined to be reserved customer service ends, and N is a natural number which is greater than or equal to 1.
In this embodiment, the first data information includes service type information of the target public number, and the second data information includes service processing type information of the corresponding customer service side.
Further, calculating matching indexes of the plurality of customer service ends and the target public number according to the first data information of the target public number and the second data information of the plurality of customer service ends, and determining N customer service ends meeting preset conditions as storage customer service ends according to the matching indexes of the target public number, wherein the method comprises the following steps:
step S21: and acquiring first message information in the service type information of the target public number and second message information in the service processing type information of each customer service end.
Step S22: calculating the similarity between the first message information and each piece of second message information;
specifically, after the first message information and the second message information in the service processing type information of each customer service end are obtained, the first message information and the second message information can be analyzed to respectively obtain first field information corresponding to the first message information and second field information corresponding to a plurality of second message information, a first feature set and a second feature set are respectively determined according to the first field information and the plurality of field information, then the similarity between the first feature set and each second feature set is obtained through calculation according to a semantic similarity algorithm, and the similarity between the first feature set and each second feature set can be calculated through a traditional cosine similarity calculation method and is not described in detail herein. The similarity between the first message information and each second message information may take a value between 0 and 1, for example 0.25,0.8, etc.
Step S23: and determining the matching index of each customer service end in the plurality of customer service ends and the target public number according to the similarity.
The matching index may be the similarity between the first message information and each second message information, or may be converted or calculated from the similarity between the first message information and each second message information. In this embodiment, the value of the matching index may be between 0 and 100, for example, the value of the matching index is 25, 80, etc.
Of course, the parameters affecting the matching index are not limited to the similarity, and may include the matching degree between the preset condition and the plurality of customer service ends, etc. which are specified in advance by the user, and the hosting platform configures weights for the similarity between the first message information and each second message information and the matching degree between the preset condition and the plurality of customer service ends, which are specified in advance by the user, respectively, so as to calculate the corresponding weight score, and calculate the matching index according to the calculated weight score.
Step S24: and determining N customer service ends with the matching index with the target public number larger than or equal to a preset value as storage customer service ends.
It can be understood that the matching index of each customer service end in the plurality of customer service ends and the target public number is calculated, N customer service ends which meet the preset condition with the matching index of the target public number are screened out and determined as the storage customer service ends, so that the matching degree between the public number and the allocated customer service ends is improved, and the reliability of the hosting platform is improved.
Then, step S04 is performed: a service processing request of a target public number is received. Wherein the service processing request comprises one or more services, such as a message reply service.
Then, step S05 is performed: and determining at least one storage customer service end as a target customer service end in N storage customer service ends according to the first data information of the target public number and the service processing request, wherein N is a natural number greater than or equal to 1.
In this embodiment, the first data information of the target public number further includes the number of published messages, the number of sequence numbers of the published messages, the total number of fans, the number of active fans, and the average reading number of the published messages.
Further, determining at least one storage customer service end from the N storage customer service ends as a target customer service end according to the first data information of the target public number and the service processing request, which may include;
step S51: and determining the service contained in the service processing request.
Step S52: judging whether the authority identification set contains the authority identification of the service contained in the service processing request or not; for example, if the service included in the service processing request is a message reply service, then it is queried whether the permission identifier set has the permission identifier of the message reply service.
Step S53: if yes, calculating a recommendation index according to the first data information of the target public number and the service processing request, and determining at least one storage customer service end as a target customer service end in the N storage customer service ends according to the recommendation index.
Further, calculating a recommendation index according to the first data information of the target public number and the service processing request, and determining at least one storage customer service end as the target customer service end from the N storage customer service ends according to the recommendation index may include:
step S531: using the formulaCalculating a recommendation index, wherein mu represents the recommendation index, n represents the number of the issued messages, i represents the serial numbers of the issued messages, a represents the number of active vermicelli, t represents the number of total vermicelli, and r represents the average reading number of the issued messages, wherein k is more than or equal to 0.01 and less than or equal to 0.05.
Each published message corresponds to a sequence number, at least one published message can be ordered according to the time of the published message, and then the sequence number of each published message is obtained, in this embodiment, i is a natural number greater than or equal to 1.
Wherein the published message may be an article, a picture, voice, video, etc.
Step S532: and determining the number M of required target customer service ends according to the recommendation index, wherein M is a natural number and M is less than or equal to N.
Step S533: and screening M storage customer service ends from the N storage customer service ends, wherein the recommendation index of each storage customer service end in the screened M storage customer service ends is larger than or equal to the recommendation index of the rest N-M storage customer service ends.
The embodiment of the invention provides an exemplary comparison table of recommendation indexes and customer service numbers, which comprises the following steps:
| recommendation index | Customer service quantity (person) |
| 0～10 | 5 |
| 11～50 | 10 |
| 51～200 | 20 |
| 201 or more | 40 |
Specifically, the hosting platform may sort the recommendation indexes of the N storage customer service ends from high to low according to the recommendation index of each storage customer service end in the N storage customer service ends, so as to screen out M storage customer service ends with the names of first to M.
Step S534: and confirming the screened M storage customer service ends as target customer service ends.
More specifically, in this embodiment, k has a value of 0.01.
It can be understood that the recommendation index is obtained by calculating each index of the target public numbers, the number M of the required target customer service ends is further determined, one or more businesses are delivered to the target customer service ends with proper number for processing, the rationality of task allocation is effectively improved, and the waste of resources is avoided. In addition, the reservation customer service end is determined after the authorization information of the target public number is acquired, and the target customer service end is determined in a plurality of reservation customer service ends every time a service processing request is received, so that all customer service ends are not required to be searched, the working efficiency is greatly improved, and the response capability to the target public number is improved.
Further, determining at least one storage customer service end from the N storage customer service ends as the target customer service end according to the first data information of the target public number and the service processing request, may further include:
and if the authority identification set does not contain the authority identification of the service contained in the service processing request, sending a first service authorization request carrying the identification information of the service contained in the service processing request to the open platform server.
And receiving first service authorization information of the target public number sent by the open platform server, wherein the first service authorization information comprises a permission identifier of a service contained in the service processing request and a corresponding authorization credential.
Further, after receiving the service authorization information, the hosting platform adds the authority identification information corresponding to the service contained in the service processing request to the authority identification set so as to generate a new authority identification set.
Then, step S06: and sending the service processing request to the target customer service end so that the target customer service end processes at least one service contained in the service processing request.
Referring to fig. 2, an embodiment of the present invention provides a hosting platform 1, including:
a first obtaining module 11, configured to obtain authorization information of a target public number, and collect first data information of the target public number according to the authorization information;
a second obtaining module 12, configured to obtain second data information of a plurality of customer service ends;
the calculating module 13 is configured to calculate, according to the first data information of the target public number and the second data information of the plurality of customer service ends, a matching index between each customer service end of the plurality of customer service ends and the target public number, and determine N customer service ends that match indexes with the target public number satisfy a preset condition as storage customer service ends, where N is a natural number greater than or equal to 1.
A receiving module 14, configured to receive a service processing request of a target public number.
The determining module 15 is configured to determine at least one storage service end from the N storage service ends as a target service end according to the first data information of the target public number and the service processing request.
And the sending module 16 is configured to send the service processing request to the target customer service end, so that the target customer service end processes at least one service included in the service processing request.
It can be understood that the invention calculates the matching index of each customer service end in the plurality of customer service ends and the target public number, screens out N customer service ends which meet the preset condition with the matching index of the target public number and determine the N customer service ends as the storage customer service ends, thereby improving the matching degree between the public number and the allocated customer service ends, simultaneously, determining the storage customer service ends after acquiring the authorization information of the target public number, and determining the target customer service ends in the plurality of storage customer service ends only when receiving the service processing request, so that searching of all customer service ends is not needed, the working efficiency is greatly improved, and the reaction capability to the target public number is improved.
Further, the first acquisition module 11 includes:
the first acquisition unit is used for acquiring the authorization code corresponding to the target public number.
And the request unit is used for sending an authorization information sending request carrying an authorization code to the open platform server.
The first receiving unit is used for receiving the authorization information of the target public number sent by the open platform server, wherein the authorization information comprises a right identification set, the right identification set comprises at least one right identification, and each right identification corresponds to the hosting right of one service.
Further, the first data information includes service type information of the target public number, and the second data information includes service processing type information of the corresponding customer service end.
Further, the calculation module 13 includes:
the second acquisition unit is used for acquiring first message information in the service type information of the target public number and second message information in the service processing type information of each customer service end.
The first calculating unit is used for calculating the similarity between the first message information and each piece of second message information.
And the first determining unit is used for determining the matching index of each customer service end in the plurality of customer service ends and the target public number according to the similarity.
And the second determining unit is used for determining N customer service ends with the matching index with the target public number larger than or equal to a preset value as storage customer service ends.
Further, the determining module 15 includes:
and the third determining unit is used for determining the service contained in the service processing request.
And the first judging unit is used for judging whether the authority identification set contains the authority identification of the service contained in the service processing request.
And the second calculation unit is used for calculating a recommendation index according to the first data information of the target public number and the service processing request when the authority identification set contains the authority identification of the service contained in the service processing request, and determining at least one storage customer service end as the target customer service end in the N storage customer service ends according to the recommendation index.
Further, the first data information of the target public number further comprises the number of the issued messages, the serial numbers of the issued messages, the total vermicelli number, the number of active vermicelli and the average reading number of the issued messages;
the second calculation unit includes:
calculating a recommendation index according to first data information of a target public number and a service processing request, and determining at least one storage customer service end as a target customer service end in N storage customer service ends according to the recommendation index, wherein the method comprises the following steps:
a calculation subunit for using the formulaCalculating a recommendation index, wherein mu represents the recommendation index, n represents the number of the issued messages, i represents the serial numbers of the issued messages, a represents the number of active vermicelli, t represents the number of total vermicelli, and r represents the average reading number of the issued messages, wherein k is more than or equal to 0.01 and less than or equal to 0.05.
The first determining subunit is used for determining the number M of required target customer service ends according to the recommendation index, wherein M is a natural number and M is less than or equal to N.
And the screening subunit is used for screening M storage customer service ends from the N storage customer service ends, wherein the recommendation index of each storage customer service end in the screened M storage customer service ends is greater than or equal to the recommendation index of the rest N-M storage customer service ends.
And the first determination subunit is used for determining the screened M reserved customer service ends as target customer service ends.
Referring to fig. 3, the computer device 50 of this embodiment includes: the processor 51, the memory 52, and the computer program 53 stored in the memory 52 and capable of running on the processor 51, the computer program 53 when executed by the processor 51 implements the data matching method in the embodiment, and is not described herein in detail to avoid repetition. Alternatively, the computer program, when executed by the processor 51, performs the functions of each model/unit in the hosting platform 1 in the embodiment, and in order to avoid repetition, it is not described in detail herein.
The computer device 50 may be a desktop computer, a notebook computer, a palm top computer, a cloud server, or the like. Computer devices may include, but are not limited to, a processor 51, a memory 52. It will be appreciated by those skilled in the art that fig. 3 is merely an example of computer device 50 and is not intended to limit computer device 50, and may include more or fewer components than shown, or may combine certain components, or different components, e.g., a computer device may also include an input-output device, a network access device, a bus, etc.
The processor 51 may be a central processing unit (Central Processing Unit, CPU), but may also be other general purpose processors, digital signal processors (Digital Signal Processor, DSP), application specific integrated circuits (Application Specific Integrated Circuit, ASIC), field programmable gate arrays (Field-Programmable Gate Array, FPGA) or other programmable logic devices, discrete gate or transistor logic devices, discrete hardware components, or the like. A general purpose processor may be a microprocessor or the processor may be any conventional processor or the like.
The memory 52 may be an internal storage unit of the computer device 50, such as a hard disk or memory of the computer device 50. The memory 52 may also be an external storage device of the computer device 50, such as a plug-in hard disk provided on the computer device 50, a Smart Media Card (SMC), a Secure Digital (SD) Card, a Flash memory Card (Flash Card), or the like. Further, the memory 52 may also include both internal storage units and external storage devices of the computer device 50. The memory 52 is used to store computer programs and other programs and data required by the computer device. The memory 52 may also be used to temporarily store data that has been output or is to be output.
It will be clear to those skilled in the art that, for convenience and brevity of description, specific working procedures of the above-described systems, apparatuses and units may refer to corresponding procedures in the foregoing method embodiments, which are not repeated herein.
In the several embodiments provided in the present invention, it should be understood that the disclosed systems, devices, and methods may be implemented in other manners. For example, the apparatus embodiments described above are merely illustrative, e.g., the division of elements is merely a logical function division, and there may be additional divisions of actual implementation, e.g., multiple elements or components may be combined or integrated into another system, or some features may be omitted, or not performed. Alternatively, the coupling or direct coupling or communication connection shown or discussed with each other may be an indirect coupling or communication connection via some interfaces, devices or units, which may be in electrical, mechanical or other form.
The units described as separate units may or may not be physically separate, and units shown as units may or may not be physical units, may be located in one place, or may be distributed over a plurality of network units. Some or all of the units may be selected according to actual needs to achieve the purpose of the solution of this embodiment.
In addition, each functional unit in the embodiments of the present invention may be integrated in one processing unit, or each unit may exist alone physically, or two or more units may be integrated in one unit. The integrated units may be implemented in hardware or in hardware plus software functional units.
The integrated units implemented in the form of software functional units described above may be stored in a computer readable storage medium. The software functional unit is stored in a storage medium, and includes several instructions for causing a computer device (which may be a personal computer, a server, or a network device, etc.) or a Processor (Processor) to perform part of the steps of the methods according to the embodiments of the present invention. And the aforementioned storage medium includes: a U-disk, a removable hard disk, a Read-Only Memory (ROM), a random access Memory (RandomAccess Memory, RAM), a magnetic disk, or an optical disk, or other various media capable of storing program codes.
The foregoing description of the preferred embodiments of the invention is not intended to be limiting, but rather is intended to cover all modifications, equivalents, alternatives, and improvements that fall within the spirit and scope of the invention.
Claims (9)
1. A method of data matching, the method comprising:
acquiring authorization information of a target public number, and acquiring first data information of the target public number according to the authorization information;
acquiring second data information of a plurality of customer service ends;
respectively calculating the matching index of each customer service end in the plurality of customer service ends and the target public number according to the first data information of the target public number and the second data information of the plurality of customer service ends, and determining N customer service ends meeting the preset condition with the matching index of the target public number as storage customer service ends, wherein N is a natural number greater than or equal to 1;
receiving a service processing request of the target public number;
determining at least one reserve customer service end from N reserve customer service ends as a target customer service end according to the first data information of the target public number and the service processing request;
the service processing request is sent to the target customer service end, so that the target customer service end processes at least one service contained in the service processing request;
the authorization information includes a permission identifier set, the permission identifier set includes at least one permission identifier, each permission identifier corresponds to a hosting permission of a service, and the determining, according to the first data information of the target public number and the service processing request, at least one storage customer service end among N storage customer service ends as a target customer service end includes:
determining a service contained in the service processing request;
judging whether the authority identification set contains the authority identification of the service contained in the service processing request or not;
if yes, calculating a recommendation index according to the first data information of the target public number and the service processing request, and determining at least one storage customer service end as the target customer service end in the N storage customer service ends according to the recommendation index.
2. The data matching method according to claim 1, wherein the obtaining of the authorization information of the target public number includes:
acquiring an authorization code corresponding to the target public number;
sending an authorization information sending request carrying the authorization code to an open platform server;
and receiving the authorization information of the target public number sent by the open platform server.
3. The data matching method according to claim 1, wherein the first data information includes service type information of the target public number, and the second data information includes service processing type information of a corresponding customer service side;
calculating matching indexes of the plurality of customer service ends and the target public number according to the first data information of the target public number and the second data information of the plurality of customer service ends, and determining N customer service ends meeting preset conditions with the matching indexes of the target public number as storage customer service ends, wherein the method comprises the following steps:
acquiring first message information in the service type information of the target public number and second message information in the service processing type information of each customer service end;
calculating the similarity between the first message information and each piece of second message information;
determining a matching index of each customer service end in the plurality of customer service ends and the target public number according to the similarity;
and determining N customer service ends with the matching index with the target public number larger than or equal to a preset value as the storage customer service ends.
4. The data matching method according to claim 1, wherein the first data information of the target public number further includes a number of published messages, a sequence number of the published messages, a total number of fans, a number of active fans, and an average reading number of the published messages;
calculating a recommendation index according to the first data information of the target public number and the service processing request, and determining at least one storage customer service end as a target customer service end from the N storage customer service ends according to the recommendation index, wherein the method comprises the following steps:
using the formulaCalculating the recommendation index, wherein mu represents the recommendation index, n represents the number of the issued messages, i represents the serial numbers of the issued messages, a represents the number of active vermicelli, t represents the number of total vermicelli, r represents the average reading number of the issued messages, and k is more than or equal to 0.01 and less than or equal to 0.05;
determining the number M of required target customer service ends according to the recommendation index, wherein M is a natural number and M is less than or equal to N;
screening M storage customer service ends from the N storage customer service ends, wherein the recommendation index of each storage customer service end in the screened M storage customer service ends is larger than or equal to the recommendation index of the rest N-M storage customer service ends;
and identifying the screened M storage customer service ends as the target customer service ends.
5. A hosting platform, comprising:
the first acquisition module is used for acquiring the authorization information of the target public number and acquiring the first data information of the target public number according to the authorization information;
the second acquisition module is used for acquiring second data information of the plurality of customer service ends;
the computing module is used for respectively computing the matching index of each customer service end in the plurality of customer service ends and the target public number according to the first data information of the target public number and the second data information of the plurality of customer service ends, and determining N customer service ends which meet the preset condition with the matching index of the target public number as storage customer service ends, wherein N is a natural number which is greater than or equal to 1;
the receiving module is used for receiving the service processing request of the target public number;
the determining module is used for determining at least one storage customer service end from N storage customer service ends as a target customer service end according to the first data information of the target public number and the service processing request; a kind of electronic device with high-pressure air-conditioning system
The sending module is used for sending the service processing request to the target customer service end so that the target customer service end processes at least one service contained in the service processing request;
the authorization information comprises a right identification set, the right identification set comprises at least one right identification, each right identification corresponds to a hosting right of a service, and the determining module comprises:
a third determining unit for determining the service included in the service processing request,
a first judging unit for judging whether the authority identification set contains the authority identification of the business contained in the business processing request,
and the second calculation unit is used for calculating a recommendation index according to the first data information of the target public number and the service processing request when the authority identification set contains the authority identification of the service contained in the service processing request, and determining at least one storage customer service end as the target customer service end in the N storage customer service ends according to the recommendation index.
6. The hosting platform of claim 5, wherein the first acquisition module comprises:
the first acquisition unit is used for acquiring an authorization code corresponding to the target public number;
a request unit, configured to send an authorization information sending request carrying the authorization code to an open platform server;
the first receiving unit is used for receiving the authorization information of the target public number sent by the open platform server.
7. The hosting platform of claim 5, wherein the first data information comprises traffic type information of the target public number and the second data information comprises traffic processing type information of its corresponding customer service side;
the computing module includes:
the second acquisition unit is used for acquiring first message information in the service type information of the target public number and second message information in the service processing type information of each customer service end;
the first calculation unit is used for calculating the similarity between the first message information and each piece of second message information;
a first determining unit, configured to determine, according to the similarity, a matching index between each customer service end of the plurality of customer service ends and the target public number; a kind of electronic device with high-pressure air-conditioning system
And the second determining unit is used for determining N customer service ends with the matching index with the target public number larger than or equal to a preset value as the storage customer service ends.
8. A storage medium comprising a stored program, wherein the program, when run, controls a device in which the storage medium is located to perform the method of any one of claims 1 to 4.
9. A computer device comprising a memory for storing information including program instructions and a processor for controlling execution of the program instructions, characterized by: which when loaded and executed by a processor carries out the steps of the method according to any one of claims 1 to 4.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201910504775.5A CN110417851B (en) | 2019-06-12 | 2019-06-12 | Data matching method, hosting platform, storage medium and computer equipment |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201910504775.5A CN110417851B (en) | 2019-06-12 | 2019-06-12 | Data matching method, hosting platform, storage medium and computer equipment |
Publications (2)
| Publication Number | Publication Date |
|---|---|
| CN110417851A CN110417851A (en) | 2019-11-05 |
| CN110417851B true CN110417851B (en) | 2024-01-23 |
Family
ID=68359012
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201910504775.5A Active CN110417851B (en) | 2019-06-12 | 2019-06-12 | Data matching method, hosting platform, storage medium and computer equipment |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN110417851B (en) |
Families Citing this family (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN113382075A (en) * | 2021-06-13 | 2021-09-10 | 南京方数信息科技有限公司 | Enterprise information management platform, management method, electronic device and storage medium |
Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN104468518A (en) * | 2014-11-10 | 2015-03-25 | 腾讯科技（深圳）有限公司 | Service management method, device and system |
| CN106936689A (en) * | 2015-12-30 | 2017-07-07 | 航天信息软件技术有限公司 | Customer service method and apparatus based on instant messaging public number |
| CN108596797A (en) * | 2018-04-30 | 2018-09-28 | 于海松 | A kind of legal advice service platform public platform |
Family Cites Families (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN105469294A (en) * | 2015-11-17 | 2016-04-06 | 南京唐一微数字科技有限公司 | Purchase request processing method and purchase request processing device |
-
2019
- 2019-06-12 CN CN201910504775.5A patent/CN110417851B/en active Active
Patent Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN104468518A (en) * | 2014-11-10 | 2015-03-25 | 腾讯科技（深圳）有限公司 | Service management method, device and system |
| CN106936689A (en) * | 2015-12-30 | 2017-07-07 | 航天信息软件技术有限公司 | Customer service method and apparatus based on instant messaging public number |
| CN108596797A (en) * | 2018-04-30 | 2018-09-28 | 于海松 | A kind of legal advice service platform public platform |
Also Published As
| Publication number | Publication date |
|---|---|
| CN110417851A (en) | 2019-11-05 |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| EP2748781B1 (en) | Multi-factor identity fingerprinting with user behavior | |
| US11106767B2 (en) | Decentralized name verification using recursive attestation | |
| CN104954322A (en) | Account binding method, device and system | |
| CN106776973B (en) | Blacklist data generation method and apparatus | |
| CN110311891B (en) | Account management method and device, computer equipment and storage medium | |
| WO2020190309A1 (en) | Method and system for managing personal digital identifiers of a user in a plurality of data elements | |
| CN111625809A (en) | Data authorization method and device, electronic equipment and storage medium | |
| CN110990486A (en) | Block link evidence issuing and storing method and device based on network data interaction | |
| CN109558710B (en) | User login method, device, system and storage medium | |
| KR20190109804A (en) | Apparatus and method of car calling service in autonomous vehicle | |
| CN115208664A (en) | Method, device, equipment and storage medium for unified identification of multi-platform users | |
| CN110417851B (en) | Data matching method, hosting platform, storage medium and computer equipment | |
| WO2019056495A1 (en) | Method and device for assigning insurance policy delivery tasks, computer apparatus, and storage medium | |
| CN105187399A (en) | Resource processing method and device | |
| CN109857748B (en) | Contract data processing method and device and electronic equipment | |
| CN111506834A (en) | Method and device for pushing rights and interests resource information, storage medium and terminal | |
| CN112861004B (en) | Method and device for determining rich media | |
| CN113468886B (en) | Work order processing method and device and computer equipment | |
| CN109242705A (en) | Method for processing business, equipment and storage medium based on alliance's committee member's chain | |
| US20180189465A1 (en) | Message providing and assessment system | |
| CN111901299A (en) | Application authentication method and device, electronic equipment and storage medium | |
| KR20160086803A (en) | Checking Method for Information about Client's Mobile Phone Number, Information Providing Server, Client Managing Server, and Telecommunications Company Server Used Therein | |
| CN113836428A (en) | Business pushing method and device, computer equipment and storage medium | |
| CN109120661B (en) | Method and apparatus for distributing electronic card, server and readable storage medium | |
| CN111199038A (en) | Method, server, device and storage medium for authenticating identity of registrant |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| PB01 | Publication | ||
| PB01 | Publication | ||
| SE01 | Entry into force of request for substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| GR01 | Patent grant | ||
| GR01 | Patent grant |