CN101887603A - Bank navigation system - Google Patents
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- CN101887603A CN101887603A CN 201010227580 CN201010227580A CN101887603A CN 101887603 A CN101887603 A CN 101887603A CN 201010227580 CN201010227580 CN 201010227580 CN 201010227580 A CN201010227580 A CN 201010227580A CN 101887603 A CN101887603 A CN 101887603A
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Abstract
The invention relates to a bank navigation system. The system is on the basis of a server, a queue machine host, a core controller, an integrated screen, a window screen, a pager, a lobby manager wireless palm pilot, an electric lock set, a card reader, a multimedia player and an access core controller, comprises a customer identifying and guiding system, a multimedia publishing system, a VIP access system, a customer relationship management system, a customer wealth management system and a lobby manager wireless palm pilot system, integrates bank services such as entry guide, access service, VIP management, queuing, number calling and the like, improves office efficiency and customer satisfaction, simultaneously utilizes self-help equipment in banks fully, and plays for an maximum effect.
Description
Technical field:
The present invention relates to a kind of bank navigation system, be mainly used in the robotization service of bank.
Background technology:
Existing bank service system is failed various service functions integrated usually, causes thus that the client's is inconvenient and inefficient.Along with the demand of banking development, need constantly strengthen and improve the function of bank, with the utilization ratio maximization of existing equipment.
Summary of the invention:
Technical matters to be solved by this invention is to overcome existing above-mentioned deficiency in the prior art, and a kind of bank navigation system that is applicable to bank's general management service is provided.
The present invention solves the problems of the technologies described above the technical scheme that is adopted: this bank navigation system, based on server, the queue machine main frame, core controller, comprehensive screen, the window screen, calling set, precious in the wireless palm of lobby manager, the electric lock external member, card reader, multi-media player and gate inhibition's core controller, server and queue machine main frame, multi-media player, gate inhibition's core controller connects, queue machine main frame and core controller, multi-media player all is connected with gate inhibition's core controller, treasured interconnects by WLAN (wireless local area network) in the wireless palm of queue machine main frame and lobby manager, core controller and comprehensive screen, the window screen, calling set all connects, gate inhibition's core controller and electric lock external member, card reader all connects, it is characterized in that bank navigation system comprises that the client discerns guidance system, the multimedia delivery system, the VIP gate control system, Customer Relationship Management Services, client's Wealth management system, precious system in the wireless palm of lobby manager, the client discerns the guidance system Control Software and comprises that the client discerns guidance system foreground application software, the client discerns guidance system foreground Control Software and the client discerns guidance system backstage Control Software, the client discerns guidance system foreground application software and is installed in the queue machine main frame, the client discerns guidance system foreground Control Software and is installed in the core controller, the client discerns guidance system backstage Control Software and is installed in the server, VIP gate control system Control Software comprises VIP gate control system foreground Control Software and VIP gate control system backstage Control Software, VIP gate control system foreground Control Software is installed in gate inhibition's core controller, VIP gate control system backstage Control Software is installed in the server, multimedia delivery system Control Software comprises multimedia delivery system foreground Control Software and multimedia delivery system backstage Control Software, multimedia delivery system foreground Control Software is installed in the multi-media player, multimedia delivery system backstage Control Software is installed in the server, precious system controlling software is installed in the wireless palm of lobby manager in the treasured in the wireless palm of lobby manager, treasured carries out communication, Customer Relationship Management Services by WLAN (wireless local area network) and queue machine main frame in the wireless palm of lobby manager, the Control Software of client's Wealth management system is installed in the server.
After the client swipes the card on the queue machine main frame, discern guidance system foreground application software from the client and card number information is sent to the client by Ethernet discerns guidance system backstage Control Software.The client discerns the special area rule of guidance system backstage Control Software according to bank's card number, and analyzing the client is client or client inside the province outside the province.If client outside the province according to the feature cards section of VIP card, analyzes the bank card identity, be back to user identification system foreground application software; If client inside the province, then from local honored guest storehouse, search and whether exist, if exist, the client of announcement discerns guidance system foreground application software, this client is a visitant customer.Otherwise, then return client's particulars information (comprising customer ID) by Customer Relationship Management Services, searching from local honored guest storehouse according to the customer ID that returns is to exist, if exist, the client of same announcement discerns guidance system foreground application software, and this client is a visitant customer.Otherwise according to client's particulars information analysis client identity, the client of announcement discerns guidance system foreground application software.
When the client discerns after guidance system foreground application software gets access to client identity, switch to the corresponding service menu, for customer selecting.When the client on the queue machine main frame after the number of getting, for the business of supporting that note sends, discerning guidance system foreground application software by the client sends to the client with short message content and discerns guidance system backstage Control Software, be sent to customer manager's mobile phone by it by SMS platform, strengthen site marketing opportunities, dynamics.When the client who meets precious system monitoring grade in the client's Wealth management system monitoring grade or the wireless palm of lobby manager handled, the client discerns guidance system foreground application software needed precious system transmission visitant customer particulars information in the client's Wealth management system or the wireless palm of lobby manager.Need to upgrade the queue queue of respective window in client's Wealth management system simultaneously, the window queue number in the wireless palm of lobby manager on the precious system controlling software, and the number that waits of discerning guidance system foreground Control Software updating call device by the client.
When the client swiped the card on the VIP gate control system, VIP gate control system foreground Control Software searched whether there is this card number record on gate inhibition's core controller.If exist, VIP gate control system voice suggestion " welcome ", and open the door.Otherwise send card number on the Control Software of VIP gate control system backstage, VIP gate control system backstage Control Software is according to the special area rule of bank's card number, and analyzing the client is client or client inside the province outside the province.If client outside the province according to the feature cards section of VIP card, analyzes the bank card identity, be back to VIP gate control system foreground Control Software, VIP gate control system voice suggestion " welcome ", and open the door; If client inside the province, then from local honored guest storehouse, search and whether exist, if exist, the VIP gate control system foreground Control Software of announcement, this client is a visitant customer, VIP gate control system voice suggestion " welcome ", and open the door.Otherwise, then return client's particulars information (comprising customer ID) by Customer Relationship Management Services, searching from local honored guest storehouse according to the customer ID that returns is to exist, if exist, same announcement, VIP gate control system foreground Control Software, this client is a visitant customer, VIP gate control system voice suggestion " welcome ", and open the door.Otherwise, according to client's particulars information analysis client identity, make judgement by VIP gate control system foreground Control Software, as not opening the door, then voice suggestion " is please got in touch with the staff ".After the VIP gate control system foreground Control Software response request of opening the door, connect the client and discern guidance system foreground application software, according to queue discipline, generate the odd numbers (not calling out the numbers) of calling out the numbers only according to bar.This type of does not have with 4 modes of calling out the numbers in bar customer support card number end.
The client discerns guidance system foreground Control Software, poll calling set duty.When certain calling set is in when exhaling state, according to the queuing priority rule, the client who the searches optimum transacting business odd numbers of calling out the numbers, and the information of calling out the numbers is presented on comprehensive screen, window screen, the multi-media player, in client's Wealth management system that simultaneously customer data information linked, show this client's concrete business handling situation and recommendation business etc., for teller's use of marketing.When certain calling set is in when exhaling state again, the client who searches a call record on this calling set odd numbers of calling out the numbers, and the information of calling out the numbers is presented on comprehensive screen, window screen, the multi-media player, in client's Wealth management system that simultaneously customer data information linked, show this client's concrete business handling situation and recommendation business etc., for teller's use of marketing.When certain calling set is in the selective call state, whether search current this client odd numbers of calling out the numbers exists, when existing the information of calling out the numbers is presented on comprehensive screen, window screen, the multi-media player, in client's Wealth management system that simultaneously customer data information linked, show this client's concrete business handling situation and recommendation business etc., for teller's use of marketing, otherwise provide miscue information.When certain calling set was in halted state, the client discerned the foreground Control Software of guidance system, and the information content out of service is presented on the window screen.When certain calling set is in the calling lobby manager, the client discerns guidance system foreground Control Software and notifies the client to discern guidance system foreground application software, discern guidance system foreground application software by the client and notify precious system controlling software in the wireless palm of lobby manager, in the wireless palm of lobby manager, provide prompting with the tinkle of bells on the precious system controlling software.
This system has improved the efficient of bank outlets' offices and client's satisfaction with the various integrations of services that bank provides, and simultaneously the existing Possum of bank is fully utilized, and has brought into play maximum effect.
Description of drawings:
Fig. 1 is the major equipment connection diagram of the embodiment of the invention.
Fig. 2 is the process flow diagram of embodiment of the invention client through the number of getting of queue machine main frame.
Fig. 3 is the process flow diagram of embodiment of the invention client through the number of getting of VIP gate control system.
Fig. 4 is an embodiment of the invention client identification process one.
Fig. 5 is an embodiment of the invention client identification process two.
Fig. 6 is the embodiment of the invention client number of a getting flow process one.
Fig. 7 is the embodiment of the invention client number of a getting flow process two.
Fig. 8 is the embodiment of the invention flow process of calling out the numbers.
Fig. 9 is an embodiment of the invention sounding flow for displaying.
Figure 10 is that the embodiment of the invention is along exhaling flow process.
Figure 11 is an embodiment of the invention client login process.
Figure 12 is that the embodiment of the invention is exhaled flow process again.
Figure 13 is an embodiment of the invention selective call flow process.
Figure 14 exhales flow process in the embodiment of the invention.
Embodiment:
Referring to Fig. 1～Figure 14, navigational system of the present invention is based on precious 7 in server 1 (comprising application server and database server), queue machine main frame 2, core controller 3, comprehensive screen 4, window screen 5, calling set 6, the wireless palm of lobby manager, electric lock external member 8, card reader 9, multi-media player 10, gate inhibition's core controller 11 and evaluator 12, comprises that the client discerns in guidance system, multimedia delivery system, VIP gate control system, Customer Relationship Management Services, client's Wealth management system, the wireless palm of lobby manager subsystems such as precious system.Wherein the client discerns the guidance system Control Software and comprises that the client discerns guidance system foreground application software, the client discerns guidance system foreground Control Software and the client discerns guidance system backstage Control Software, the client discerns guidance system foreground application software and is installed in the queue machine main frame 2, the client discerns guidance system foreground Control Software and is installed in the core controller 3, and the client discerns guidance system backstage Control Software and is installed in the server 1.VIP gate control system Control Software comprises VIP gate control system foreground Control Software and VIP gate control system backstage Control Software, VIP gate control system foreground Control Software is installed in gate inhibition's core controller 11, and VIP gate control system backstage Control Software is installed in the server 1.Multimedia delivery system Control Software comprises multimedia delivery system foreground Control Software and multimedia delivery system backstage Control Software, multimedia delivery system foreground Control Software is installed in the multi-media player 10, and multimedia delivery system backstage Control Software is installed in the server 1.Precious system controlling software is installed in the wireless palm of lobby manager in precious 7 in the wireless palm of lobby manager, and precious 7 carry out communication by existing WLAN (wireless local area network) and queue machine main frame 2 in the wireless palm of lobby manager.The Control Software of Customer Relationship Management Services, client's Wealth management system is installed in the server 1.
The client of the embodiment of the invention discerns guidance system and discerns the realization of guidance system Control Software based on following equipment and client:
Queue machine main frame 2:
By mainboard, touch-screen, display, hard disk, power supply, memory bar, card reader, form, and be positioned over one and adapt in the rack that people take, be convenient to client's number of getting, can adopt existing techniques in realizing with accessories such as bar printers.
Core controller 3:
Comprehensive screen 4:
The five-element's 8 words.Can flash the information of calling out the numbers that shows all windows, the horse race display business information content.When the teller calls out the numbers, again can independent sounding, do not connected up and the site layout restrictions, thereby solved the external audio frequency line sounding of traditional queue machine " cobweb " formula.
Window screen 5:
The display screen of different size number of words.Be more common in six words/nine words/12 words etc.Flash the information of calling out the numbers of display window, at one's leisure the display business information content.
Calling set 6:
Ten key is arranged, login, withdraw from, recall, exhale again, selective call, in exhale, function key such as evaluation.
Evaluator 12:
LCDs, 4 evaluation buttons (very satisfied, satisfied, general, dissatisfied) are arranged, and with voice suggestion (please estimate, thanks evaluation etc.)
Equipment connects:
A, wire laying mode
When connect up in the site, (wherein 2 is distribution only need to place 4 lines between window, other one connects window screen 5, one connects calling set 6), calling set 6 connection evaluator 12 these root lines are the connecting lines between the specific installation, do not insert bus), be cascaded by netting twine between each hardware device, be summarised on the switch of machine room.
B, aspect
On core controller 3, comprehensive screen 4, window screen 5, calling set 6, all can place signal transceiver (short-range radio frequency signal sends and receives), when can't connect up because of reasons such as finishing layouts in the site, can transmit by command information being converted to less radio-frequency information.
The client discerns guidance system foreground application software and comprises queue processing software and the touch number of getting software, and after the client swiped the card, the card number information of generation after encrypting through 3DES, was transferred to the back-stage management end by queue processing software with the form of byte stream.After deciphering, from Customer Relationship Management Services, obtain this client's particulars information.After encrypting, the form with byte stream outputs in the touch number of the getting software equally.Whole process, the transmission encryption mechanism of byte stream is very rigorous, and is as safe as a house reliable, prevented leaking of customer data information, more adapts to the characteristics of bank's high security.
The VIP gate control system of the embodiment of the invention realizes based on following equipment and VIP gate control system Control Software:
Electric lock external member 8: energising is locked, and the electronic lock that outage is unblanked can adopt existing techniques in realizing.
Card reader 9: support various banks magnetic stripe card, induction type IC card etc., can adopt existing techniques in realizing.
After swiping the card on the card reader 9 of client in the VIP gate control system, transmit card number information toward VIP gate control system backstage Control Software by gate inhibition's core controller 11.Return concrete customer data information via Customer Relationship Management Services, thereby confirm whether need to notify gate inhibition's core controller 11 to open the door by VIP gate control system backstage Control Software.
After gate inhibition's core controller 11 is confirmed to open the door, the queue processing software of discerning guidance system foreground application software toward the client transmits concrete customer data information, by queue processing software according to " First Come First Served " and in conjunction with the principle of priority, generate the Zero queuing record, and in client's Wealth management system transferring queued record.Simultaneously when the time, equally also transmit relevant customer data information in precious 7 in the wireless palm of lobby manager for visitant customer.
This network transmission process is also encrypted through tight 3DES, and it is reliable to guarantee data security.
Gate inhibition's core controller 11:
Compatible multiple front end input equipment: support Wiegand26, bank's magnetic stripe card, biological identification technology, induction type IC card, code keypad, controller detect the front end input equipment automatically.
The main control burning chip control program, use AES to encrypt, a big key list is all kept on gate inhibition's core controller 11 and Control Software both sides, VIP gate control system backstage, each communication provides a cipher key index at random, take out secret key encryption according to this index in key list then, data encrypted is sent out by serial ports, the take over party has received ciphertext and cipher key index, find corresponding key according to index in the own key list here, deciphering obtains raw data then.
The multimedia delivery system of the embodiment of the invention is realized based on multi-media player 10 and multimedia delivery system Control Software:
The Control Software of multimedia delivery system comprises multimedia delivery system foreground Control Software and multimedia delivery system backstage Control Software.
Multimedia delivery system foreground Control Software is installed in the multi-media player 10, according to programme displaying video, the picture file of multimedia delivery system backstage Control Software customization.Receive the client simultaneously and discern the information of calling out the numbers that guidance system foreground application software transmits, show at specified window.
Multimedia delivery system backstage Control Software is installed in the server 1, and the mainly making of responsible programme, and video, picture constant pitch purpose issue.
Multi-media player 10: form by accessories such as mainboard, CF card, power supply, memory bars, and be positioned in the machine box of a special requirement.Generally speaking, this player directly places the rear of display devices such as televisor, and volume is little, and is convenient, is easy to hide.
The Customer Relationship Management Services of the embodiment of the invention realizes based on following equipment and Customer Relationship Management Services software:
Customer Relationship Management Services is installed in the server 1.Discern the card number information that send on the guidance system by the client, in system, search out this client's Real-Time Evaluation information, be sent to the client and discern guidance system.
The analysis module of Customer Relationship Management Services carries out the analysis of multi-angle to the client, sets up Data Mart customer-centric, excavates important customers information, realizes comprehensive customer evaluation, formulates and improve corresponding market strategy then.
Customer Relationship Management Services regularly can be carried out overall assessment to the client.
Client's Wealth management system of the embodiment of the invention realizes based on following equipment and client's Wealth management system software:
Client's Wealth management system is installed in the server 1.When the module of calling out the numbers of discerning guidance system as the client starts, the current information of calling out the numbers is sent in client's Wealth management system,, all finance services that this client has handled is enumerated out by link automatically client's the operation page of client's Wealth management system.
The groundwork of the hardware of precious system composition and Control Software in the wireless palm of the lobby manager of the embodiment of the invention.
Treasured 7 in the wireless palm of lobby manager: a PDA equipment, windows mobile embedded OS has been installed on it.Support to touch, support WIFI.
The Control Software of precious system is installed in the wireless palm of lobby manager in precious 7 in the wireless palm of lobby manager.Main responsible the reception by the client discerned the customer data information that guidance system foreground application software transmits, and checks for the lobby manager.And can each window queue number of real time inspection site, business handling situation, teller estimate information such as situation, Possum operating position.
Control Software precious in the wireless palm of lobby manager is utilized site WLAN (wireless local area network) and 2 communications of queue machine main frame.WLAN (wireless local area network) adopts WPA2-PSK, AES cipher mode to carry out safety encipher.
The present invention with client's guiding enter, bank service such as gate inhibition's service, visitant customer management, Zero queuing is integrated, the efficient of bank outlets' offices and client's satisfaction have been improved, simultaneously the existing Possum of bank is fully utilized, brought into play maximum effect.
Every simple deformation of the present invention or equivalent transformation should be thought to fall into protection scope of the present invention.
Claims (3)
1. bank navigation system, based on server, the queue machine main frame, core controller, comprehensive screen, the window screen, calling set, precious in the wireless palm of lobby manager, the electric lock external member, card reader, multi-media player and gate inhibition's core controller, server and queue machine main frame, multi-media player, gate inhibition's core controller connects, queue machine main frame and core controller, multi-media player all is connected with gate inhibition's core controller, treasured interconnects by WLAN (wireless local area network) in the wireless palm of queue machine main frame and lobby manager, core controller and comprehensive screen, the window screen, calling set all connects, gate inhibition's core controller and electric lock external member, card reader all connects, it is characterized in that: bank navigation system comprises that the client discerns guidance system, the multimedia delivery system, the VIP gate control system, Customer Relationship Management Services, client's Wealth management system, precious system in the wireless palm of lobby manager, the client discerns the guidance system Control Software and comprises that the client discerns guidance system foreground application software, the client discerns guidance system foreground Control Software and the client discerns guidance system backstage Control Software, the client discerns guidance system foreground application software and is installed in the queue machine main frame, the client discerns guidance system foreground Control Software and is installed in the core controller, the client discerns guidance system backstage Control Software and is installed in the server, VIP gate control system Control Software comprises VIP gate control system foreground Control Software and VIP gate control system backstage Control Software, VIP gate control system foreground Control Software is installed in gate inhibition's core controller, VIP gate control system backstage Control Software is installed in the server, multimedia delivery system Control Software comprises multimedia delivery system foreground Control Software and multimedia delivery system backstage Control Software, multimedia delivery system foreground Control Software is installed in the multi-media player, multimedia delivery system backstage Control Software is installed in the server, precious system controlling software is installed in the wireless palm of lobby manager in the treasured in the wireless palm of lobby manager, treasured carries out communication by WLAN (wireless local area network) and queue machine main frame in the wireless palm of lobby manager, Customer Relationship Management Services, the Control Software of client's Wealth management system is installed in the server, it is to carry out the client respectively by queue machine main frame or VIP gate control system to enter processing according to the client that the client discerns guidance system foreground application software, the client discerns the guidance system foreground Control Software circulation flow process of calling out the numbers, when the client who meets precious system monitoring grade in the client's Wealth management system monitoring grade or the wireless palm of lobby manager handles, the client discerns guidance system foreground application software precious system in the client's Wealth management system or the wireless palm of lobby manager and sends visitant customer particulars information, upgrade the queue queue of respective window in client's Wealth management system, window queue number in the wireless palm of lobby manager on the precious system controlling software and discern the number that waits of guidance system foreground Control Software updating call device by the client, the VIP gate control system is discerned by client's card number and is determined whether to allow this client to enter.
2. bank navigation system according to claim 1, it is characterized in that: core controller links to each other with the queue machine main frame by serial port, queue machine main frame and core controller are all preserved a key list, the queue machine main frame provides a cipher key index at random with each communication between the core controller, in key list, take out secret key encryption according to this index then, data encrypted is sent out by serial ports, the take over party has received ciphertext and cipher key index, find corresponding key according to index in the own key list here, deciphering obtains raw data then.
3. bank navigation system according to claim 1 and 2 is characterized in that: the client discerns in guidance system foreground application software, Customer Relationship Management Services, the wireless palm of lobby manager the data communication between the precious system and all carries out encryption.
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201010227580XA CN101887603B (en) | 2010-07-15 | 2010-07-15 | Bank navigation system |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
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| CN201010227580XA CN101887603B (en) | 2010-07-15 | 2010-07-15 | Bank navigation system |
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| CN101887603A true CN101887603A (en) | 2010-11-17 |
| CN101887603B CN101887603B (en) | 2012-05-09 |
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| CN201010227580XA Expired - Fee Related CN101887603B (en) | 2010-07-15 | 2010-07-15 | Bank navigation system |
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| CN111724038A (en) * | 2020-05-21 | 2020-09-29 | 湖南三湘银行股份有限公司 | Bank customer identity processing system based on space positioning |
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| CN109636994A (en) * | 2018-10-31 | 2019-04-16 | 国网山东省电力公司烟台供电公司 | A kind of queuing system of the electricity business hall with guide function |
| CN109636994B (en) * | 2018-10-31 | 2021-08-06 | 国网山东省电力公司烟台供电公司 | Number taking system with guiding function for electric power business hall |
| CN111723669A (en) * | 2020-05-21 | 2020-09-29 | 湖南三湘银行股份有限公司 | Bank client identity processing method based on space positioning |
| CN111724038A (en) * | 2020-05-21 | 2020-09-29 | 湖南三湘银行股份有限公司 | Bank customer identity processing system based on space positioning |
| CN111723669B (en) * | 2020-05-21 | 2021-11-09 | 湖南三湘银行股份有限公司 | Bank client identity processing method based on space positioning |
| CN111724038B (en) * | 2020-05-21 | 2022-02-22 | 湖南三湘银行股份有限公司 | Bank customer identity processing system based on space positioning |
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| CN101887603B (en) | 2012-05-09 |
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