CN101777203A - Centralized management system for banking service - Google Patents
Centralized management system for banking service Download PDFInfo
- Publication number
- CN101777203A CN101777203A CN201010033326A CN201010033326A CN101777203A CN 101777203 A CN101777203 A CN 101777203A CN 201010033326 A CN201010033326 A CN 201010033326A CN 201010033326 A CN201010033326 A CN 201010033326A CN 101777203 A CN101777203 A CN 101777203A
- Authority
- CN
- China
- Prior art keywords
- service
- site
- teller
- analysis
- log unit
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Granted
Links
Abstract
The invention provides a centralized management system for banking service, which belongs to the technical field of automatic control of computers. The invention comprises a queuing machine module and a service quality evaluation module which are arranged at an outlet, and a centralized control management module arranged at a background service end. The queuing and service evaluation of all outlets are connected with the central centralized control management module, accordingly, the center can generate various reports for business distribution according to the volume of business, queuing-up time, service evaluation, and the business proportion of each teller, and provides precise parameters of outlet business analysis for management users of all levels; and simultaneously, the center also can know the feedback of customers to the service quality of each outlet and each teller, and provides precise parameters of service quality analysis for the management users of all levels.
Description
Technical field
The present invention relates to a kind of bank service centralized management system.
Background technology
Along with domestic bank quickens the transition to modern commerce bank, compete more and more fierce, entering of foreign bank particularly, more feasible existing bank needs constantly lifting service level.Though existing bank has acquired new hardware in a large number, these combination of hardware are not got up to realize better to be customer service.The new equipment of site service, the utilization factor of new technology are not high, independent operating, and the resource consolidation weak effect is as Zero queuing machine, service evaluation device, all each self-operating.Existing bank service management is still more extensive, can not implement difference service, personalized service to the client targetedly,, handle what business as whether having big customer, VIP client to enter the site transacting business, in the quantity of information of which window transacting business etc. very little, thereby the specific aim of service is poor.Simultaneously, the site portfolio exists than big difference, customer traffic is unbalanced, some site client waiting time, long problem can not solve, by teller, site transaction total amount, transacting business are taken the duration statistical study, make things convenient for managerial personnel to understand site workload, work efficiency, the distribution of site trading volume, work peak period pressure condition, service window and services channels rationally are set, promote the Service Management level.
Summary of the invention
At defective that exists in the prior art and deficiency, the objective of the invention is to propose a kind of bank service centralized management system, can make existing new hardware can work in coordination with use, the reason of analyzing custom queueing waiting time constitutes and solves, for the client provides better service.
In order to achieve the above object, the present invention proposes a kind of bank service centralized management system, comprising:
Be arranged at the queue machine module of site, be used for asking to generate queue number, and the user is assigned to the sales counter of bank according to preset rules according to the user;
Be arranged at the service evaluation module of site, be arranged at bank counter, generate evaluation information with the teller who imports this sales counter correspondence according to the user;
It is characterized in that, also comprise:
Be arranged at the concentrated controling management module at center, described concentrated controling management module is electrically connected described queue machine module and described service evaluation module, generates business and service report with queueing message, service evaluation information and host transaction information according to the user.
Preferred as technique scheme, described concentrated controling management module comprises:
Log unit, described log unit write down the queueing message that the queue machine module of each site receives, the service evaluation information that the service evaluation module receives, the Transaction Information that the host transaction module receives.
Preferred as technique scheme, described concentrated controling management module comprises:
The business diagnosis unit, described business diagnosis unit according to the queueing message of each site of described log unit record and time that each client begins to line up, waiting time length, business transaction amount and accounting, business take duration, obtain the business diagnosis form of each site.
Preferred as technique scheme, described business diagnosis unit comprises:
The flow analysis subelement, described flow analysis subelement is electrically connected described log unit, and whole portfolios of the site that receives with the queue machine module according to described each site of described log unit record generate traffic volume measurement form every day;
Waiting time is analyzed subelement, described waiting time is analyzed subelement and is electrically connected described log unit, whole portfolios of the site that receives with queue machine module and the waiting time that each is professional, generate a certain period user's the time of waiting in line statistical report form according to described each site of described log unit record;
Site workload analysis subelement, described site workload analysis subelement is electrically connected described log unit, queueing message so that the queue machine module according to described each site of described log unit record receives generates the total traffic of site, the statistical report form of teller's total traffic;
Teller's workload analysis subelement, described teller's workload analysis subelement is electrically connected described log unit, the queueing message that receives with the queue machine module according to described each site of described log unit record is to calculate the ratio that each teller's portfolio accounts for this site total traffic.
Business transaction component analysis subelement, described teller's workload analysis subelement is electrically connected described log unit, the Transaction Information that receives with the host transaction module according to described each teller of described log unit record, site is to calculate each teller, site business transaction amount and to account for the ratio of total traffic.
Business takies the described teller's workload analysis of duration subelement and is electrically connected described log unit, the Transaction Information that receives with host transaction module according to described each teller of described log unit record, site, with calculate each teller, the site is handled every kind of business and is taken duration.
Preferred as technique scheme, described concentrated controling management module comprises:
The service analysis unit, described service analysis unit obtains the service analysis report of each site according to the service evaluation information that the service evaluation module of each site of described log unit record receives.
Preferred as technique scheme, described service analysis unit comprises:
Teller's service analysis subelement, described teller's service analysis subelement is electrically connected described log unit, with the service evaluation information according to the teller of described each site of described log unit record, generates the service evaluation statistical report form of this teller in the schedule time;
Whole site service analysis subelements, described whole site service analysis subelement is electrically connected described log unit, with service evaluation information, generate the service evaluation statistical report form of all sites according to all tellers of described all sites of described log unit record;
All teller's service analysis subelements, described all teller's service analysis subelements are electrically connected described log unit, with ratio, generate each teller's service evaluation statistical report form according to teller's workload, service evaluation, teller's workload and this site total traffic.
Preferred as technique scheme, described service analysis unit also comprises:
Message management subelement, described message management subelement is electrically connected described log unit, stores described log unit into the message with the user.
Preferred as technique scheme, described concentrated controling management module also comprises:
Client's guidance unit, the relevant information that described client's guidance unit is used for system and provides is distributed to the lobby manager, and correct guidance and instruct client's transacting business is increased work efficiency;
The equipment operation monitoring means, described equipment operation monitoring means is used to monitor Zero queuing equipment operation situation, generates all site Zero queuing equipment operation situation statistical forms, improves equipment operating efficiency;
Integrated service statistical analysis unit, described integrated service statistical analysis unit are used for reading customer flow and the service score that described log unit is stored, and generate the service evaluation statistical form of all sites.
The present invention proposes a kind of bank service centralized management system, belong to the computer autocontrol technique field.The present invention is by being connected to queuing, service evaluation, transaction analysis, the equipment operation monitoring of all sites the concentrated controling management module at center, like this center can be according to the portfolio of each site, wait in line time, service evaluation, each teller's professional proportion, generation provides the accurate parameters of site business diagnosis to the various forms of service distribution for leading subscribers at different levels.The feedback of client for each site, each teller's service quality can also be understood in the center simultaneously, and the accurate parameters of service quality analysis is provided for leading subscribers at different levels.Queue machine module, service evaluation module all are independent settings in the prior art, and the center can only be added up according to business datum, quality of service data that each site reports, and accuracy is very poor.And the present invention is by the concentrated controling management module, and queue machine module, service evaluation module, the transaction modules of all sites all coupled together, and obtains the firsthand data in real time, and generates various forms as required.
Description of drawings
Fig. 1 is the structural representation of invention preferred embodiment.
Embodiment
The present invention will be further described below in conjunction with accompanying drawing.
The preferred embodiment of the present invention as shown in Figure 1, the preferred embodiment of the present invention has proposed a kind of bank service centralized management system, comprising:
Be arranged at the queue machine module of site, be used for asking to generate queue number, and the user is assigned to the sales counter of bank according to preset rules according to the user;
Be arranged at the service evaluation module of site, be arranged at bank counter, generate evaluation information with the teller who imports this sales counter correspondence according to the user;
Be arranged at the concentrated controling management module at center, described concentrated controling management module is electrically connected described queue machine module and described service evaluation module, generates business and service report with queueing message, service evaluation information and host transaction information according to the user.
Preferred as technique scheme, described concentrated controling management module comprises:
Log unit, described log unit write down the queueing message that the queue machine module of each site receives, the service evaluation information that the service evaluation module receives.
Wherein, described concentrated controling management module major function is to carry out transaction analysis, so the concentrated controling management module mainly comprises the two large divisions: business diagnosis and service analysis.
Wherein, business diagnosis comprises:
The business diagnosis unit, described business diagnosis unit according to the queueing message of each site of described log unit record and time that each client begins to line up, waiting time length, business transaction amount and accounting, business take duration, obtain the business diagnosis form of each site.
Preferred as technique scheme, described business diagnosis unit comprises:
The flow analysis subelement, described flow analysis subelement is electrically connected described log unit, and whole portfolios of the site that receives with the queue machine module according to described each site of described log unit record generate traffic volume measurement form every day;
The flow analysis subelement is used to carry out the site flow analysis.The site flow analysis is meant the total traffic of the client of site in a period of time, analyzes according to the data that Zero queuing machine system provides, and can draw the total traffic of client in site or certain mechanism's a period of time.This subelement is realized the service traffics statistics of site.With the site is minimum statistics unit, can be by mechanism's cumulative statistics step by step.With the moon is least unit, having can be quarterly, year over cumulative statistics.Statistics shows by the time slice of whole day, can also can output in the Microsoft Excel with the form output data of form after the statistics.Data Source is gathered by the data statistics of Zero queuing machine system back pass.
Waiting time is analyzed subelement, described waiting time is analyzed subelement and is electrically connected described log unit, whole portfolios of the site that receives with queue machine module and the waiting time that each is professional, generate a certain period user's the time of waiting in line statistical report form according to described each site of described log unit record;
Waiting time is analyzed subelement and is used to carry out site waiting time analysis.Site waiting time is analyzed and is meant the weighted mean of waiting time of client's transacting business in a period of time, analyze with the data that Zero queuing machine system provides, can draw the time that the client waits in site or certain mechanism's a period of time when the transacting business of site.This subelement is realized the statistical study evaluation of client's mean waiting time.With the site is least unit, can be by mechanism's cumulative statistics step by step, and the time is base unit during with the moon, can be quarterly, year cumulative statistics, statistics shows by the time slice of whole day.Can also can export in the Microsoft Excel with the form output data of form after the statistics.Data Source is gathered by the data statistics of Zero queuing machine system back pass.
When waiting time is meant and counts the client when the number calling machine number of getting and accept to serve from the client till (being as the criterion when calling out the numbers) by professional teller.
Site workload analysis subelement, described site workload analysis subelement is electrically connected described log unit, queueing message so that the queue machine module according to described each site of described log unit record receives generates the total traffic of site, the statistical report form of teller's total traffic.
Site workload analysis subelement is used to carry out the site workload analysis.The average work load of teller in the amount of work that is meant the site and the site is analyzed in the site Workload Account, analyzes with the data that Zero queuing machine system provides, and can draw the average work load of teller in site transacting business amount and the site.This subelement is realized site teller's average work load statistical study.With site moon site teller's average work load of obtaining divided by site teller's number of amount of work.With the moon is base unit, can be quarterly, year over add up.Can also can export Microsoft Excel with the form output data of form after the statistics.Data Source is gathered by the information that Zero queuing machine system returns.
Teller's workload analysis subelement, described teller's workload analysis subelement is electrically connected described log unit, the queueing message that receives with the queue machine module according to described each site of described log unit record is to calculate the ratio that each teller's portfolio accounts for this site total traffic.
Teller's workload analysis subelement is used to carry out the analysis of teller's workload accounting.Teller's accounting analysis of working is meant that the teller worked the same day and accounts for the number percent of site, place amount of work.This subelement realizes that teller's work accounts for the accounting situation of site amount of work.With the moon is base unit, by the percentage statistical study recently that teller's portfolio every day accounts for site total traffic every day, draws the total points of total according to the setting of parameter list.Can also can export Microsoft Excel with the form output data of form after the statistics.Data Source is gathered by the information that Zero queuing machine system returns.
Business transaction component analysis subelement, described teller's workload analysis subelement is electrically connected described log unit, the Transaction Information that receives with the host transaction module according to described each teller of described log unit record, site is to calculate each teller, site business transaction amount and to account for the ratio of total traffic.
Business takies the described teller's workload analysis of duration subelement and is electrically connected described log unit, the Transaction Information that receives with host transaction module according to described each teller of described log unit record, site, with calculate each teller, the site is handled every kind of business and is taken duration.
Wherein, service analysis comprises:
The service analysis unit, described service analysis unit obtains the service analysis report of each site according to the service evaluation information that the service evaluation module of each site of described log unit record receives.
Preferred as technique scheme, described service analysis unit comprises:
Teller's service analysis subelement, described teller's service analysis subelement is electrically connected described log unit, with the service evaluation information according to the teller of described each site of described log unit record, generates the service evaluation statistical report form of this teller in the schedule time.
Teller's service analysis subelement is used to carry out the statistical study of teller's service evaluation.The statistical study of teller's service evaluation is meant that having handled professional back by the client realizes ordering to a certain professional teller or whole industry affair teller service evaluation to serving data that the teller estimates on the service evaluation device.This subelement is implemented in the client and has handled the evaluation result that provides after professional the teller on evaluator and analyzed, and the result is shown, then every evaluation proportion is analyzed, and be that least unit is added up with the moon.Can also can export Microsoft Excel with the form output data of form after the statistics.Data Source is gathered by the information that service evaluation system returns.
Whole site service analysis subelements, described whole site service analysis subelement is electrically connected described log unit, with service evaluation information, generate the service evaluation statistical report form of all sites according to all tellers of described all sites of described log unit record.
All service analysis subelement in site is used to have jurisdiction over full site service evaluation statistical study.Full linchpin site service evaluation statistical study is meant according to teller's service evaluation The result of statistics, carries out accumulation, can draw the service evaluation data of site or a certain mechanism, has jurisdiction over the ordering of site service evaluation thus entirely.This subelement is realized the service statistics comparation and assessment between the site.As the basis, carry out the service evaluation data that accumulated weights obtains the site with the service statistical appraisal of all tellers in the site.Draw the standard of star according to the setting of parameter list.Timing statistics is base unit with the moon, can be quarterly, year over add up.Statistics can also can be exported Microsoft Excel with the form output data of form.Data Source is gathered by the information that service evaluation system returns.
All teller's service analysis subelements, described all teller's service analysis subelements are electrically connected described log unit, with ratio, generate each teller's service evaluation statistical report form according to teller's workload, service evaluation, teller's workload and this site total traffic.
All teller's service analysis subelements are used to have jurisdiction over full teller's integrated service statistical study.Full linchpin teller integrated service statistical study is meant by service statistics score, total business volume score carries out statistical study, and the result is the total points that obtains of control parameters table again, and the teller of full linchpin site is carried out the statistical study ordering.This subelement is realized the comprehensive statistics comparation and assessment to the teller, carries out statistical study by service statistics score, total business volume score, and the result is the standard of control parameters table again, draws PTS, is used for sorting.This function is base unit, cumulative statistics step by step with the site.With the moon is base unit, can be quarterly, year over add up.Statistics can also can be exported Microsoft Excel with the form output data of form.Data owner will be gathered by the information that Zero queuing machine system and service evaluation system return.
Preferred as technique scheme, described service analysis unit also comprises:
Message management subelement, described message management subelement is electrically connected described log unit, stores described log unit into the message with the user.
When client's transacting business finishes, on the service evaluation device, make evaluation.If the client is evaluated as on the service evaluation device when being unsatisfied with or being unsatisfied with very much, have prompting at the lobby manager place, the lobby manager could pass through information afterwards, links up with the client! The client can say own unsatisfied aspect record in native system.Check the authority of client or lobby manager message, have only the above managerial personnel of secondary branch (comprising secondary branch) just can view, other staff's lack of competence is checked.(inquiry power is located at secondary branch and above management row is that other commercial banks can increase subbranch's inquiry power as required at the pattern of straight tube site after industrial and commercial bank's flattening reform).
When VIP client called out the numbers, the manager place had prompting in court.
Be provided with the message board function, can be with the user, the teller, visitor's identity is left a message, and checks the authority of message, has only the above managerial personnel of secondary branch (comprising secondary branch) just can view, and other staff's lack of competence is checked.
At last, the described concentrated controling management module of the embodiment of the invention also comprises:
Client's guidance unit, the relevant information that described client's guidance unit is used for system and provides is distributed to the lobby manager, and correct guidance and instruct client's transacting business is increased work efficiency;
The equipment operation monitoring means, described equipment operation monitoring means is used to monitor Zero queuing equipment operation situation, generates all site Zero queuing equipment operation situation statistical forms, improves equipment operating efficiency;
Integrated service statistical analysis unit, described integrated service statistical analysis unit are used for reading customer flow and the service score that described log unit is stored, and generate the service evaluation statistical form of all sites.
Wherein, portfolio, the waiting time of the comprehensive queue machine module statistics of integrated service statistical analysis unit, and the service order feedback information of service evaluation module statistics, generate the comprehensive scoring in each site and all sites.
In order to improve the work efficiency of queue machine, can also increase:
Be arranged at the equipment operation monitoring modular at center, described equipment operation monitoring means is used to monitor Zero queuing equipment operation situation, generates the ruuning situation statistical form of the queue machine module of all sites, improves equipment operating efficiency.
Certainly; the present invention also can have other embodiment; under the situation that does not deviate from spirit of the present invention and essence thereof; the person of ordinary skill in the field works as can make various corresponding changes and distortion according to the present invention, but these corresponding changes and distortion all should belong to the protection domain of claim of the present invention.
Claims (8)
1. bank service centralized management system comprises:
Be arranged at the queue machine module of site, be used for asking to generate queue number, and the user is assigned to the sales counter of bank according to preset rules according to the user;
Be arranged at the service evaluation module of site, be arranged at bank counter, generate evaluation information with the teller who imports this sales counter correspondence according to the user;
It is characterized in that, also comprise:
Be arranged at the concentrated controling management module at center, described concentrated controling management module is electrically connected described queue machine module and described service evaluation module, generates business and service report with queueing message, service evaluation information and host transaction information according to the user.
2. bank service centralized management system according to claim 1 is characterized in that, described concentrated controling management module also comprises:
Log unit, described log unit write down the host transaction information that queueing message that the queue machine module of each site receives, service evaluation information that the service evaluation module receives and transaction analysis module receive.
3. bank service centralized management system according to claim 2 is characterized in that, described concentrated controling management module comprises:
The business diagnosis unit, described business diagnosis unit according to the queueing message of each site of described log unit record and time that each client begins to line up, waiting time length, business transaction amount and accounting, business take duration, obtain the business diagnosis form of each site.
According to the service evaluation information of each site of described log unit record, obtain the service evaluation analytical statement of each site.
4. bank service centralized management system according to claim 3 is characterized in that, described business diagnosis unit comprises:
The flow analysis subelement, described flow analysis log unit is electrically connected described log unit, and whole portfolios of the site that receives with the queue machine module according to described each site of described log unit record generate traffic volume measurement form every day;
Waiting time is analyzed subelement, described waiting time is analyzed subelement and is electrically connected described log unit, whole portfolios of the site that receives with queue machine module and the waiting time that each is professional, generate a certain period user's the time of waiting in line statistical report form according to described each site of described log unit record;
Site workload analysis subelement, described site workload analysis subelement is electrically connected described log unit, queueing message so that the queue machine module according to described each site of described log unit record receives generates the total traffic of site, the statistical report form of teller's total traffic;
Teller's workload analysis subelement, described teller's workload analysis subelement is electrically connected described log unit, the queueing message that receives with the queue machine module according to described each site of described log unit record is to calculate the ratio that each teller's portfolio accounts for this site total traffic.
Business transaction component analysis subelement, described teller's workload analysis subelement is electrically connected described log unit, the Transaction Information that receives with the host transaction module according to described each teller of described log unit record, site is to calculate each teller, site business transaction amount and to account for the ratio of total traffic.
Business takies the described teller's workload analysis of duration subelement and is electrically connected described log unit, the Transaction Information that receives with host transaction module according to described each teller of described log unit record, site, with calculate each teller, the site is handled every kind of business and is taken duration.
5. bank service centralized management system according to claim 3 is characterized in that, described concentrated controling management module also comprises:
The service analysis unit, described service analysis unit obtains the service analysis report of each site according to the service evaluation information that the service evaluation module of each site of described log unit record receives.
6. bank service centralized management system according to claim 5 is characterized in that, described service analysis unit comprises:
Teller's service analysis subelement, described teller's service analysis subelement is electrically connected described log unit, with the service evaluation information according to the teller of described each site of described log unit record, generates the service evaluation statistical report form of this teller in the schedule time;
Whole site service analysis subelements, described whole site service analysis subelement is electrically connected described log unit, with service evaluation information, generate the service evaluation statistical report form of all sites according to all tellers of described all sites of described log unit record;
All teller's service analysis subelements, described all teller's service analysis subelements are electrically connected described log unit, with ratio, generate each teller's service evaluation statistical report form according to teller's workload, service evaluation, teller's workload and this site total traffic.
7. bank service centralized management system according to claim 6 is characterized in that, described service analysis unit also comprises:
Message management subelement, described message management subelement is electrically connected described log unit, stores described log unit into the message with the user.
8. bank service centralized management system according to claim 2 is characterized in that, described concentrated controling management module also comprises:
Client's guidance unit, the relevant information that described client's guidance unit is used for system and provides is distributed to the lobby manager, correct guidance and instruct client's transacting business;
The equipment operation monitoring means, described equipment operation monitoring means is used to monitor Zero queuing equipment operation situation, generates all site Zero queuing equipment operation situation statistical forms;
Integrated service statistical analysis unit, described integrated service statistical analysis unit are used for reading customer flow and the service score that described log unit is stored, and generate the service evaluation statistical form of all sites.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN2010100333266A CN101777203B (en) | 2010-01-22 | 2010-01-22 | Centralized management system for banking service |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN2010100333266A CN101777203B (en) | 2010-01-22 | 2010-01-22 | Centralized management system for banking service |
Publications (2)
| Publication Number | Publication Date |
|---|---|
| CN101777203A true CN101777203A (en) | 2010-07-14 |
| CN101777203B CN101777203B (en) | 2012-04-18 |
Family
ID=42513657
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN2010100333266A Expired - Fee Related CN101777203B (en) | 2010-01-22 | 2010-01-22 | Centralized management system for banking service |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN101777203B (en) |
Cited By (14)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101887603A (en) * | 2010-07-15 | 2010-11-17 | 浙江金大科技有限公司 | Bank navigation system |
| CN103916255A (en) * | 2012-12-30 | 2014-07-09 | 航天信息股份有限公司 | Method and system for unified management of plurality of service application systems |
| CN104361670A (en) * | 2014-11-24 | 2015-02-18 | 成都汇合乾元科技有限公司 | Self-service sequencing machine for banks |
| CN104376004A (en) * | 2013-08-13 | 2015-02-25 | 国家电网公司 | Method and device for monitoring payment network points |
| CN104598977A (en) * | 2015-02-05 | 2015-05-06 | 李光磊 | Information interactive sorting system and sorting method |
| CN105488891A (en) * | 2015-12-11 | 2016-04-13 | 杭州易雅通科技有限公司 | Queuing processing system |
| CN105632004A (en) * | 2016-03-09 | 2016-06-01 | 苏州工业园区东诚智能网络技术有限公司 | Multifunctional queuing and calling system |
| CN106251485A (en) * | 2016-07-24 | 2016-12-21 | 杭州易雅通科技有限公司 | A kind of Possum system for unified management |
| CN107797908A (en) * | 2017-11-07 | 2018-03-13 | 南威软件股份有限公司 | A kind of behavioral data acquisition method of website user |
| CN109377633A (en) * | 2018-11-26 | 2019-02-22 | 平安科技（深圳）有限公司 | A kind of queue number generation method and terminal device |
| CN110175792A (en) * | 2019-06-05 | 2019-08-27 | 无锡职业技术学院 | A kind of transition of bank outlets and workload examine auxiliary system |
| CN110297429A (en) * | 2019-07-02 | 2019-10-01 | 南京奥拓电子科技有限公司 | A kind of method and system of robot and bank outlets' hall device interoperability |
| CN110659787A (en) * | 2018-06-29 | 2020-01-07 | 北京九章云极科技有限公司 | Bank data analysis method and system |
| CN112529428A (en) * | 2020-12-16 | 2021-03-19 | 亚联（天津）信息技术有限责任公司 | Method and equipment for evaluating operation efficiency of bank outlet equipment |
-
2010
- 2010-01-22 CN CN2010100333266A patent/CN101777203B/en not_active Expired - Fee Related
Cited By (21)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101887603A (en) * | 2010-07-15 | 2010-11-17 | 浙江金大科技有限公司 | Bank navigation system |
| CN101887603B (en) * | 2010-07-15 | 2012-05-09 | 浙江金大科技有限公司 | Bank navigation system |
| CN103916255A (en) * | 2012-12-30 | 2014-07-09 | 航天信息股份有限公司 | Method and system for unified management of plurality of service application systems |
| CN103916255B (en) * | 2012-12-30 | 2017-12-19 | 航天信息股份有限公司 | To multiple method and systems for being served by system and being managed collectively |
| CN104376004A (en) * | 2013-08-13 | 2015-02-25 | 国家电网公司 | Method and device for monitoring payment network points |
| CN104361670A (en) * | 2014-11-24 | 2015-02-18 | 成都汇合乾元科技有限公司 | Self-service sequencing machine for banks |
| CN104598977A (en) * | 2015-02-05 | 2015-05-06 | 李光磊 | Information interactive sorting system and sorting method |
| CN104598977B (en) * | 2015-02-05 | 2018-05-29 | 李光磊 | A kind of information interactive ordering system and sort method |
| CN105488891A (en) * | 2015-12-11 | 2016-04-13 | 杭州易雅通科技有限公司 | Queuing processing system |
| CN105488891B (en) * | 2015-12-11 | 2018-10-02 | 杭州易雅通科技有限公司 | A kind of queuing processing system |
| CN105632004B (en) * | 2016-03-09 | 2018-02-06 | 苏州工业园区东诚智能网络技术有限公司 | A kind of multi-functional Zero queuing system |
| CN105632004A (en) * | 2016-03-09 | 2016-06-01 | 苏州工业园区东诚智能网络技术有限公司 | Multifunctional queuing and calling system |
| CN106251485A (en) * | 2016-07-24 | 2016-12-21 | 杭州易雅通科技有限公司 | A kind of Possum system for unified management |
| CN106251485B (en) * | 2016-07-24 | 2018-12-18 | 杭州易雅通科技有限公司 | A kind of self-service device system for unified management |
| CN107797908A (en) * | 2017-11-07 | 2018-03-13 | 南威软件股份有限公司 | A kind of behavioral data acquisition method of website user |
| CN110659787A (en) * | 2018-06-29 | 2020-01-07 | 北京九章云极科技有限公司 | Bank data analysis method and system |
| CN109377633A (en) * | 2018-11-26 | 2019-02-22 | 平安科技（深圳）有限公司 | A kind of queue number generation method and terminal device |
| CN110175792A (en) * | 2019-06-05 | 2019-08-27 | 无锡职业技术学院 | A kind of transition of bank outlets and workload examine auxiliary system |
| CN110297429A (en) * | 2019-07-02 | 2019-10-01 | 南京奥拓电子科技有限公司 | A kind of method and system of robot and bank outlets' hall device interoperability |
| CN110297429B (en) * | 2019-07-02 | 2022-06-07 | 南京奥拓电子科技有限公司 | Method and system for interconnection and intercommunication of robot and bank outlet hall equipment |
| CN112529428A (en) * | 2020-12-16 | 2021-03-19 | 亚联（天津）信息技术有限责任公司 | Method and equipment for evaluating operation efficiency of bank outlet equipment |
Also Published As
| Publication number | Publication date |
|---|---|
| CN101777203B (en) | 2012-04-18 |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| CN101777203B (en) | Centralized management system for banking service | |
| CN107862450A (en) | Performance appraisal system and method | |
| CN103942660B (en) | One kind acts on behalf of billed services system | |
| CN101763590A (en) | Bank counter service system | |
| CN104077657B (en) | A kind of Information Evaluation method based on quantizating index | |
| CN109284981A (en) | A kind of employee satisfaction survey questionnaire information system and method | |
| TW200811742A (en) | Appraisal system for asset allocation and investment portfolio performance | |
| CN110555758A (en) | Enterprise finance and tax intelligent management system | |
| CN104992279A (en) | Performance assessment method and device | |
| CN103973902B (en) | Quantizing device and monitoring system and method for business quality of user perception | |
| CN201662848U (en) | Centralized management system for bank services | |
| Oulton et al. | 10. Rates of return and alternative measures of capital input: 14 countries and ten branches, 1971–2005 | |
| CN108875975A (en) | A kind of excellent dress system of wisdom precisely informed based on client's outage information | |
| Sun et al. | Study on the effectiveness of point-factor job evaluation system in operation position | |
| CN116152001B (en) | Aggregate payment supervision system based on accounting data analysis | |
| CN201084203Y (en) | A wireless fingerprint IC card ID verifying terminal | |
| KR101350299B1 (en) | Local finance management system for managing budget execution | |
| Maka | Review of financial performance analysis of corporate organizations | |
| Peters et al. | Understanding service quality and customer churn by process discovery for a multi-national banking contact center | |
| Lewry et al. | Mind the gap’: The difference, in performance, between design and the building ‘in-use | |
| CN106779273A (en) | A kind of service quality assessment system | |
| CN111062719A (en) | Financial transaction integration method | |
| CN110097247A (en) | A kind of cost data gathering system based on Internet technology | |
| CN109711961A (en) | Financial process method and device | |
| CN108280594A (en) | A kind of system that office worker can be evaluated and recorded |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| C06 | Publication | ||
| PB01 | Publication | ||
| C10 | Entry into substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| C14 | Grant of patent or utility model | ||
| GR01 | Patent grant | ||
| CI01 | Correction of invention patent gazette |
Correction item: Fourth inventor Correct: Li Jingyu False: Li Qingyu Number: 16 Volume: 28 |
|
| CI03 | Correction of invention patent |
Correction item: Fourth inventor Correct: Li Jingyu False: Li Qingyu Number: 16 Page: The title page Volume: 28 |
|
| ERR | Gazette correction |
Free format text: CORRECT: THE FOURTH INVENTOR; FROM: LI QINGYU TO: LI JINGYU |
|
| DD01 | Delivery of document by public notice |
Addressee: Yue Min Document name: Notification to Pay the Fees |
|
| DD01 | Delivery of document by public notice |
Addressee: Hebei Laien Technology Co., Ltd. Document name: Notification of Termination of Patent Right |
|
| CF01 | Termination of patent right due to non-payment of annual fee |
Granted publication date: 20120418 Termination date: 20140122 |