CN115271419A - Service grade-based order dispatching method and device, computer equipment and storage medium - Google Patents

Service grade-based order dispatching method and device, computer equipment and storage medium Download PDF

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CN115271419A
CN115271419A CN202210868925.2A CN202210868925A CN115271419A CN 115271419 A CN115271419 A CN 115271419A CN 202210868925 A CN202210868925 A CN 202210868925A CN 115271419 A CN115271419 A CN 115271419A
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高健
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Ping An Bank Co Ltd
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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
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Abstract

The embodiment of the application discloses a service grade-based order dispatching method, a service grade-based order dispatching device, computer equipment and a storage medium, wherein the service grade-based order dispatching method comprises the following steps: acquiring service order information of a newly added service order; acquiring historical transaction information of order customers based on the order customer information; determining the service level of the newly added service order based on the service type, the order amount and the historical transaction information; generating a designated dispatch range based on the customer address information and the designated distance value; screening out historical processing salesmen corresponding to a plurality of service types from a plurality of salesmen in the salesmen group based on the service types, the reservation time information and the designated dispatch range; determining a target salesman from a plurality of historical processing salesmen according to the salesman grade and the service grade of the historical processing salesman, and distributing a newly added service order to the target salesman; according to the business order processing method and the business order processing system, the business order configuration staff can be configured for the business orders according to the business grades, the business order processing efficiency of the business staff is improved, and the business processing success rate is improved.

Description

Service grade-based order dispatching method and device, computer equipment and storage medium
Technical Field
The embodiment of the application relates to the technical field of intelligent financial services, in particular to a service level-based order dispatching method and device, computer equipment and a storage medium.
Background
In order to meet the increasing financial demands of customers, various banking services are developed comprehensively, and more services are provided for the customers, such as savings, loan, credit card, and various financial services. With the development of the technology, a customer can make an appointment for a business order on a platform such as a mobile phone or a computer, and a bank sends out a business worker to serve the business processing for the customer according to the requirement of the customer.
At present, usually, a customer generates a service order on a platform, the service order flows into a service pool, a service person collects and selects the service order in the service pool, or a superior assigns the service order to the service person for processing, and the like, so as to perform a service order dispatching operation on the service order.
Disclosure of Invention
The embodiment of the application provides a business grade-based order dispatching method, a business grade-based order dispatching device, computer equipment and a storage medium, business orders of corresponding business worker grades are distributed to clients according to business grades to be handled, so that high-quality business workers with high business grade are configured for the business orders with high business grade, the handling efficiency of the clients handling the high-grade business orders during business handling can be improved, client loss is prevented, and the business handling success rate is improved.
The embodiment of the application provides a service level-based order dispatching method, which comprises the following steps:
acquiring service order information of a newly added service order, wherein the service order information comprises a service type, an order amount, order customer information, an order customer address and reservation time information;
acquiring historical transaction information of the order client based on the order client information;
determining the service level of the newly added service order based on the service type, the order amount and the historical transaction information;
generating a designated dispatch range based on the customer address information and a designated distance value;
screening out a plurality of historical processing salesmen corresponding to the service types from a plurality of salesmen in a salesmen group based on the service types, the reservation time information and the designated dispatching range;
and determining a target salesman from a plurality of historical processing salesmen according to the salesman grade of the historical processing salesmen and the service grade, and distributing the newly-added service order to the target salesmen, wherein the salesmen grade is used for indicating the service level condition of the historical processing salesmen.
In some embodiments, the obtaining historical transaction information of the order client based on the order client information includes:
and acquiring the transaction information of the order client in a specified time period as historical transaction information.
In some embodiments, the determining the service level of the newly added service order based on the service type, the order amount and the historical transaction information includes:
acquiring a preset grade value corresponding to the service type;
determining a first target grade value corresponding to the order amount based on the order amount and a grade dividing rule;
determining a second target grade value corresponding to the historical transaction information according to the historical transaction information and a transaction grade dividing standard;
and determining the service level of the newly added service order based on the preset level value, the first target level value and the second target level value.
In some embodiments, the determining the service level of the newly added service order based on the preset level value, the first target level value, and the second target level value includes:
obtaining a first product of the preset grade value, the first target grade value and the second target grade value;
and acquiring a second product of the first product and a preset weight, and taking the second product as the service level of the newly added service order.
In some embodiments, before obtaining the service order information of the newly added service order, the method further includes:
the method comprises the steps of obtaining a plurality of historical processing orders of a plurality of service personnel in a service personnel group in a specified time period, carrying out grade evaluation on each service personnel based on the plurality of historical processing orders corresponding to each service personnel, and determining the grade of the service personnel corresponding to the service personnel.
In some embodiments, the determining a target salesman from the plurality of historically processed salesmens based on the salesman rating of the historically processed salesman and the service rating comprises:
and screening out historical processing operators with the operator grades matched with the service grades from the plurality of historical processing operators based on the service grades to serve as target operators.
In some embodiments, said generating a specified range of dispatches based on said customer address information and a specified distance value includes:
and generating a designated dispatching range by taking the customer address information as a center and the designated distance value as a radius.
Correspondingly, the embodiment of the present application further provides a service level-based order dispatching device, including:
the system comprises a first acquisition unit, a second acquisition unit and a third acquisition unit, wherein the first acquisition unit is used for acquiring service order information of a newly added service order, and the service order information comprises a service type, an order amount, order customer information, an order customer address and reservation time information;
the second acquisition unit is used for acquiring historical trading information of the order client based on the order client information;
a first determining unit, configured to determine a service level of the newly added service order based on the service type, the order amount, and the historical transaction information;
the generating unit is used for generating a specified dispatching range based on the customer address information and a specified distance value;
the screening unit is used for screening out a plurality of historical processing service members corresponding to the service types from a plurality of service members in a service member group based on the service types, the reservation time information and the designated order dispatching range;
and the second determining unit is used for determining a target salesman from a plurality of historical processing salesmen according to the salesman grade of the historical processing salesmen and the service grade, and distributing the newly-added service order to the target salesmen, wherein the salesman grade is used for indicating the service level condition of the historical processing salesmen.
In some embodiments, the service level-based ordering apparatus includes:
and the first acquisition subunit is used for acquiring the transaction information of the order client in a specified time period as historical transaction information.
In some embodiments, the service level-based ordering apparatus includes:
the second obtaining subunit is configured to obtain a preset rank value corresponding to the service type;
the first determining subunit is used for determining a first target grade value corresponding to the order amount based on the order amount and a grade dividing rule;
the first determining subunit is further configured to determine, according to the historical transaction information and the transaction grade division standard, a second target grade value corresponding to the historical transaction information;
the first determining subunit is further configured to determine the service level of the newly added service order based on the preset level value, the first target level value, and the second target level value.
In some embodiments, the service level-based ordering apparatus includes:
a third obtaining subunit, configured to obtain a first product of the preset level value, the first target level value, and the second target level value;
and the third obtaining subunit is further configured to obtain a second product of the first product and a preset weight, and use the second product as the service level of the newly added service order.
In some embodiments, the service level-based ordering apparatus includes:
and the fourth obtaining subunit is configured to obtain multiple historical processing orders of multiple operators in the operator group within a specified time period, perform level evaluation on each operator based on the multiple historical processing orders corresponding to each operator, and determine the level of the operator corresponding to the operator.
In some embodiments, the service level-based ordering apparatus includes:
and the screening subunit is used for screening out the historical processing salesman with the salesman grade matched with the service grade from the plurality of historical processing salesmen based on the service grade, and taking the historical processing salesman as a target salesman.
In some embodiments, the service level-based ordering apparatus includes:
and the generating subunit is used for generating a specified dispatch range by taking the customer address information as a center and the specified distance value as a radius.
Correspondingly, the embodiment of the present application further provides a computer device, which includes a processor, a memory, and a computer program stored on the memory and capable of running on the processor, and when the computer program is executed by the processor, the computer program implements any step of the service level-based policy assigning method.
Accordingly, an embodiment of the present application further provides a computer-readable storage medium, where a computer program is stored on the computer-readable storage medium, and when the computer program is executed by a processor, the computer program implements any step of a service class-based policy assigning method.
The embodiment of the application provides a service level-based order dispatching method, a service level-based order dispatching device, computer equipment and a storage medium, wherein service order information of a newly added service order is obtained and comprises a service type, an order amount, order customer information, an order customer address and appointment time information; then, acquiring historical transaction information of the order client based on the order client information; then, determining the service level of the newly added service order based on the service type, the order amount and the historical transaction information; then, generating a designated dispatching range based on the customer address information and a designated distance value; then, based on the service types, the reservation time information and the designated dispatching range, screening out a plurality of historical processing service members corresponding to the service types from a plurality of service members in a service member group; and finally, determining a target salesman from a plurality of historical processing salesmen according to the salesman grade of the historical processing salesman and the service grade, and distributing the newly-added service order to the target salesman, wherein the salesman grade is used for indicating the service level condition of the historical processing salesman. According to the embodiment of the application, the business level of the newly added business order is determined, and the business order handling is performed by the business staff with the corresponding business staff level allocated to the client according to the business level, so that the business staff is configured for the business order according to the business level, the handling efficiency of the business staff during the business order handling can be improved, the client loss is prevented, and the business handling success rate is improved.
Drawings
In order to more clearly illustrate the technical solutions in the embodiments of the present application, the drawings required to be used in the description of the embodiments are briefly introduced below, and it is obvious that the drawings in the description below are only the embodiments of the present application, and it is obvious for those skilled in the art to obtain other drawings based on these drawings without creative efforts.
Fig. 1 is a flowchart illustrating a service-level-based order dispatching method according to an embodiment of the present disclosure.
Fig. 2 is a schematic application scenario diagram of a service-level-based order dispatching method according to an embodiment of the present application.
Fig. 3 is a schematic structural diagram of a service-level-based order dispatching device according to an embodiment of the present application.
Fig. 4 is a schematic structural diagram of a computer device according to an embodiment of the present application.
Detailed Description
The technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application. It should be apparent that the described embodiments are only a few embodiments of the present application, and not all embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present application.
The embodiment of the application provides a service level-based order dispatching method and device, computer equipment and a storage medium. Specifically, the service class-based dispatching method according to the embodiment of the present application may be executed by a computer device, where the computer device may be a terminal or a server. The terminal may be a terminal device such as a smart phone, a tablet Computer, a notebook Computer, a touch screen, a Personal Computer (PC), a Personal Digital Assistant (PDA), and the like, and may further include a client, which may be an application client, a browser client carrying a control program, or an instant messaging client, and the like. The server may be an independent physical server, a server cluster or a distributed system formed by a plurality of physical servers, or a cloud server providing basic cloud computing services such as cloud service, a cloud database, cloud computing, a cloud function, cloud storage, network service, cloud communication, middleware service, domain name service, security service, CDN, and a big data and artificial intelligence platform.
The embodiment of the invention provides a service level-based order dispatching method, a service level-based order dispatching device, computer equipment and a storage medium. The service-class-based order dispatching method, the service-class-based order dispatching device, the computer equipment and the storage medium are described in detail below. It should be noted that the following description of the embodiments is not intended to limit the preferred order of the embodiments.
Referring to fig. 1, fig. 1 is a schematic flow chart of a service level-based order dispatching method according to an embodiment of the present application, and the specific flow may include the following steps 101 to 106:
101, obtaining service order information of a newly added service order, wherein the service order information comprises a service type, an order amount, order customer information, an order customer address and reservation time information.
The business order can be an order corresponding to banking business set by a bank, and the banking business can be financial business such as transacting a credit card, transacting a financial product, transacting a loan at home, and the like.
In order to determine the staff level of each staff member, before the step of "obtaining the service order information of the newly added service order", the method may include:
the method comprises the steps of obtaining a plurality of historical processing orders of a plurality of operators in an operator group in a specified time period, carrying out grade evaluation on each operator based on the plurality of historical processing orders corresponding to each operator, and determining the grade of the operator corresponding to the operator.
102, obtaining historical trading information of the order client based on the order client information.
In the embodiment of the present application, the trading information of the ordering client in a specified time period may be obtained as historical trading information. For example, the transaction information of the previous three months of the current time when the order customer initiates the new service order may be obtained, and the running amount of the account may be used as the historical transaction information. The transaction information of the order customer in the previous month at the current moment of initiating the new service order can also be obtained, and the amount can be stored for the account and used as the historical transaction information.
103, determining the service level of the newly added service order based on the service type, the order amount and the historical transaction information.
In order to determine the service level of the newly added service order, the step "determining the service level of the newly added service order based on the service type, the order amount and the historical transaction information" may include:
acquiring a preset grade value corresponding to the service type;
determining a first target grade value corresponding to the order amount based on the order amount and a grade dividing rule;
determining a second target grade value corresponding to the historical transaction information according to the historical transaction information and a transaction grade dividing standard;
and determining the service level of the newly added service order based on the preset level value, the first target level value and the second target level value.
Further, the step "determining the service level of the newly added service order based on the preset level value, the first target level value and the second target level value" may include:
obtaining a first product of the preset grade value, the first target grade value and the second target grade value;
and acquiring a second product of the first product and a preset weight as the service level of the newly added service order.
Specifically, the service types of the service order may include loan transaction, credit card transaction, financial product introduction and the like, wherein the preset rank value for introducing the financial product is 1, the preset rank value for transacting the credit card is 1, and the preset rank value for transacting the loan is 3. The order amount may be ranked according to the following rules: the rank value of the order amount in the interval of 0-10000 yuan is 1, the rank value of the order amount in the interval of 10000 yuan-100000 yuan is 2, and the rank value of the order amount in the interval of 100000 yuan-500000 yuan is 3. The transaction grade division standard of the historical transaction information may be: the grade value of the historical transaction amount in the interval of 0-5000 yuan is 1, the grade value of the order amount in the interval of 5000-50000 yuan is 2, and the grade value of the order amount in the interval of 50000-100000 yuan is 3. For example, when the service type of the newly added service order is loan transaction, the amount of the loan transaction order is 200000 yuan, and the historical transaction information of the order client of the newly added service order is 10000 yuan, the service level of the newly added service order is determined based on the preset level value, the first target level value, the second target level value, and the preset weight, and at this time, the preset weight is 0.5, and the service level of the newly added service order can be calculated to be 9. For example, when the service type of the newly added service order is credit card transaction, the amount of the credit card transaction is 100000 yuan, and the historical transaction information of the customer of the newly added service order is 10000 yuan, the service level of the newly added service order is determined based on the preset level value, the first target level value, the second target level value, and the preset weight, and at this time, the preset weight is 0.5, and the service level of the newly added service order can be calculated to be 4. For example, when the service type of the newly added service order is introducing a financial product, the order amount of the consulted financial product is 100000 yuan, and the historical transaction information of the order client of the newly added service order is 10000 yuan, the service level of the newly added service order is determined based on the preset level value, the first target level value, the second target level value, and the preset weight, and at this time, the preset weight is 0.5, and the service level of the newly added service order is calculated to be 2. Wherein, the larger the service grade value is, the higher the service grade is.
And 104, generating a specified dispatch range based on the customer address information and the specified distance value.
To enable screening of the clerks closer to the customer of the order, the step of "generating a specified dispatch range based on the customer address information and the specified distance value" may include:
and generating a designated dispatching range by taking the customer address information as a center and the designated distance value as a radius.
105, based on the service type, the reservation time information and the designated dispatch range, screening out a plurality of historical processing operators corresponding to the service type from a plurality of operators in an operator group.
Specifically, as shown in fig. 2, the client address of the order client is located at a first position in the map, the specified distance value is 5 kilometers, a circular specified order distribution range is generated by taking the first position as the center and taking the 5 kilometers as the radius, and history processing operators corresponding to a plurality of service types are screened from a plurality of operators in the operator group based on the service types, the reservation time information and the specified order distribution range.
And 106, determining a target salesman from a plurality of historical processing salesmens according to the salesman grade of the historical processing salesmen and the service grade, and distributing the newly-added service order to the target salesmen, wherein the salesman grade is used for indicating the service level condition of the historical processing salesmen.
In order to match a historically processed clerk meeting a service level, the step of "determining a target clerk from the plurality of historically processed clerks based on the level of the historically processed clerk and the service level" may comprise:
and screening out the historical processing salesmen with the salesmen grade matched with the service grade from the plurality of historical processing salesmens based on the service grade as a target salesmen.
Specifically, when the service type of the newly added service order is credit card handling, the amount of the order for handling the credit card is 100000 yuan, and the historical transaction information of the order customer of the newly added service order is 10000 yuan, the service level of the newly added service order is determined based on the preset level value, the first target level value, the second target level value, and the preset weight, and at this time, the preset weight is 0.5, and the service level of the newly added service order can be calculated to be 4. The plurality of history processing operators may include a first history processing operator, a second history processing operator and a third history processing operator, the first history processing operator has an operator grade of 3, the second history processing operator has an operator grade of 4, and the third history processing operator has an operator grade of 2, at this time, the history processing operator with an operator grade matching the service grade is selected from the plurality of history processing operators based on the service grade, that is, the second history processing operator is used as a target operator. Wherein, the larger the grade value of the salesman, the higher the service level of the salesman.
To sum up, the embodiment of the present application provides a service-level-based order dispatching method, in which service order information of a newly added service order is obtained, where the service order information includes a service type, an order amount, and order customer information, an order customer address, and appointment time information; then, acquiring historical transaction information of the order client based on the order client information; then, determining the service level of the newly added service order based on the service type, the order amount and the historical transaction information; then, generating a designated dispatching range based on the customer address information and a designated distance value; then, based on the service types, the reservation time information and the designated dispatching range, screening out a plurality of historical processing service members corresponding to the service types from a plurality of service members in a service member group; and finally, determining a target salesman from a plurality of historical processing salesmens according to the salesman grade of the historical processing salesmen and the service grade, and distributing the newly-added service order to the target salesmen, wherein the salesman grade is used for indicating the service level condition of the historical processing salesmen. According to the embodiment of the application, the business level of the newly added business order is determined, and the business order handling is performed by the business staff with the corresponding business staff level allocated to the client according to the business level, so that the business staff is configured for the business order according to the business level, the handling efficiency of the business staff during the business order handling can be improved, the client loss is prevented, and the business handling success rate is improved.
Based on the above description, the service-level-based scheduling method of the present application will be further described below by way of example. The following description will take an example of the application of the service-level-based order assignment method in a specific implementation scenario, where the specific application scenario is as follows:
(1) When a newly added service order generated by an order customer is received, obtaining service order information of the newly added service order, wherein the service order information comprises service types, order sums, order customer information, an order customer address and reservation time information, and obtaining historical transaction information of the order customer based on the order customer information. At this time, when the service type of the newly added service order is credit card transaction, the order amount for credit card transaction is 100000 yuan, the historical transaction information of the order client for the newly added service order is 10000 yuan, the address of the order client is a first address, and the reservation time information is 10 a.m.:00-11 a.m..
(2) And determining the service level of the newly added service order based on the service type, the order amount and the historical transaction information. Specifically, the preset grade value for introducing financial products is 1, the preset grade value for transacting credit cards is 1, and the preset grade value for transacting loans is 3. The ranking rule of the order amount may be: the rank value of the order sum belonging to the interval of 0-10000 yuan is 1, the rank value of the order sum belonging to the interval of 10000-100000 yuan is 2, and the rank value of the order sum belonging to the interval of 100000-500000 yuan is 3. The transaction grade division standard of the historical transaction information may be: the grade value of the historical transaction amount in the interval of 0-5000 yuan is 1, the grade value of the order amount in the interval of 5000-50000 yuan is 2, and the grade value of the order amount in the interval of 50000-100000 yuan is 3. When the service type of the newly added service order is credit card handling, the amount of the order handling for the credit card is 100000 yuan, and the historical transaction information of the order customer of the newly added service order is 10000 yuan, the service level of the newly added service order is determined based on the preset level value, the first target level value, the second target level value and the preset weight, and at this time, the preset weight is 0.5, and the service level of the newly added service order can be calculated to be 4.
(3) Generating a specified order distribution range based on the client address information and the specified distance value, when the client address of the order client is located at a first position in a map, and the specified distance value is 5 kilometers, generating a circular specified order distribution range by taking the first position as a center and 5 kilometers as a radius, and screening a plurality of historical processing operators which can process credit cards and have working time of 10-11 am from the specified order distribution range.
(4) The plurality of history processing operators screened from the designated list dispatching range can comprise a first history processing operator, a second history processing operator and a third history processing operator, wherein the grade of the first history processing operator is 3, the grade of the second history processing operator is 4, and the grade of the third history processing operator is 2, at this time, the history processing operator with the grade matched with the grade of the service is screened from the plurality of history processing operators based on the grade of the service, namely, the second history processing operator is used as a target operator.
Referring to fig. 3, fig. 3 is a schematic structural diagram of an order dispatching device based on service level according to an embodiment of the present application, where the device includes:
a first obtaining unit 201, configured to obtain service order information of a newly added service order, where the service order information includes a service type, an order amount, and order customer information, an order customer address, and reservation time information;
a second obtaining unit 202, configured to obtain historical transaction information of an ordering client based on the ordering client information;
a first determining unit 203, configured to determine a service level of the newly added service order based on the service type, the order amount, and the historical transaction information;
a generating unit 204, configured to generate a specified dispatch range based on the customer address information and a specified distance value;
a screening unit 205, configured to screen out, based on the service type, the reservation time information, and the designated dispatch range, historical processing operators corresponding to a plurality of service types from a plurality of operators in an operator group;
a second determining unit 206, configured to determine a target salesman from a plurality of historical processing salesmen according to the salesman level of the historical processing salesmen and the service level, and allocate the new service order to the target salesmen, where the salesmen level is used to indicate a service level condition of the historical processing salesmen.
In some embodiments, the service level-based ordering apparatus includes:
and the first acquisition subunit is used for acquiring the transaction information of the order client in a specified time period as historical transaction information.
In some embodiments, the service level-based ordering apparatus includes:
the second acquiring subunit is configured to acquire a preset rank value corresponding to the service type;
the first determining subunit is used for determining a first target grade value corresponding to the order amount based on the order amount and a grade dividing rule;
the first determining subunit is further configured to determine a second target rank value corresponding to the historical transaction information according to the historical transaction information and a transaction rank division standard;
the first determining subunit is further configured to determine the service level of the newly added service order based on the preset level value, the first target level value, and the second target level value.
In some embodiments, the service level-based ordering apparatus includes:
a third obtaining subunit, configured to obtain a first product of the preset rank value, the first target rank value, and the second target rank value;
and the third obtaining subunit is further configured to obtain a second product of the first product and a preset weight, and use the second product as the service level of the newly added service order.
In some embodiments, the service level-based ordering apparatus includes:
and the fourth obtaining subunit is configured to obtain multiple historical processing orders of multiple operators in the operator group within a specified time period, perform level evaluation on each operator based on the multiple historical processing orders corresponding to each operator, and determine the level of the operator corresponding to the operator.
In some embodiments, the service level-based ordering apparatus includes:
and the screening subunit is used for screening out the historical processing salesman with the salesman grade matched with the service grade from the plurality of historical processing salesman based on the service grade as a target salesman.
In some embodiments, the service level-based ordering apparatus includes:
and the generating subunit is used for generating the appointed dispatching range by taking the customer address information as a center and the appointed distance value as a radius.
The embodiment of the application provides a service level-based order dispatching device, which acquires service order information of a newly added service order through a first acquisition unit 201, wherein the service order information comprises a service type, an order amount, order customer information, an order customer address and reservation time information; the second obtaining unit 202 obtains the historical transaction information of the order client based on the order client information; the first determining unit 203 determines the service level of the newly added service order based on the service type, the order amount and the historical transaction information; the generating unit 204 generates a designated dispatch range based on the customer address information and a designated distance value; the screening unit 205 screens out a plurality of historical processing operators corresponding to the service types from a plurality of operators in an operator group based on the service types, the reservation time information and the designated order dispatching range; the second determining unit 206 determines a target salesman from a plurality of historical processing salesmen according to the salesman grade of the historical processing salesman and the service grade, and allocates the newly-added service order to the target salesmen, wherein the salesman grade is used for indicating the service level condition of the historical processing salesmen. According to the embodiment of the application, the business level of the newly added business order is determined, and the business order handling is performed by the business staff with the corresponding business staff level allocated to the client according to the business level, so that the business staff is configured for the business order according to the business level, the handling efficiency of the business staff during the business order handling can be improved, the client loss is prevented, and the business handling success rate is improved.
Accordingly, an embodiment of the present invention further provides a Computer device, as shown in fig. 4, which shows a schematic structural diagram of the Computer device according to the embodiment of the present invention, the Computer device may be a terminal or a server, and the terminal may be a terminal device such as a smart phone, a notebook Computer, a touch screen, a mobile phone, a Digital broadcast terminal, a messaging device, a game console, a tablet device, a medical device, a fitness device, a Personal Computer (PC), a Personal Digital Assistant (PDA), and specifically:
as shown in fig. 4, the computer device may include Radio Frequency (RF) circuitry 301, a memory 302 including one or more computer-readable storage media, an input unit 303, a display unit 304, a sensor 305, audio circuitry 306, a Wireless Fidelity (Wi-Fi) module 307, a processor 308 including one or more processing cores, and a power supply 309. Those skilled in the art will appreciate that the computer device configuration illustrated in FIG. 4 does not constitute a limitation of computer devices, and may include more or fewer components than those illustrated, or some components may be combined, or a different arrangement of components. Wherein:
the RF circuit 301 may be used for receiving and transmitting signals during a message transmission or communication process, and in particular, for receiving downlink information from a base station and then processing the received downlink information by the one or more processors 308; in addition, data relating to uplink is transmitted to the base station. In general, the RF circuit 301 includes, but is not limited to, an antenna, at least one Amplifier, a tuner, one or more oscillators, a Subscriber Identity Module (SIM) card, a transceiver, a coupler, a Low Noise Amplifier (LNA), a duplexer, and the like. In addition, the RF circuitry 301 may also communicate with networks and other devices via wireless communications. The wireless communication may use any communication standard or protocol, including but not limited to Global System for Mobile communication (GSM), general Packet Radio Service (GPRS), code Division Multiple Access (CDMA), wideband Code Division Multiple Access (WCDMA), long Term Evolution (LTE), email, short Messaging Service (SMS), and the like.
The memory 302 may be used to store software programs and modules, and the processor 308 executes various functional applications and data processing by operating the software programs and modules stored in the memory 302. The memory 302 may mainly include a program storage area and a data storage area, wherein the program storage area may store an operating system, an application program required by at least one function (such as a sound playing function, an image playing function, etc.), and the like; the storage data area may store data (such as audio data, a phonebook, etc.) created according to the use of the terminal, etc. Further, the memory 302 may include high speed random access memory, and may also include non-volatile memory, such as at least one magnetic disk storage device, flash memory device, or other volatile solid state storage device. Accordingly, the memory 302 may also include a memory controller to provide the processor 308 and the input unit 303 access to the memory 302.
The input unit 303 may be used to receive input numeric or character information and generate keyboard, mouse, joystick, optical or trackball signal inputs related to user settings and function control. In particular, in one particular embodiment, the input unit 303 may include a touch-sensitive surface as well as other input devices. The touch-sensitive surface, also referred to as a touch display screen or a touch pad, may collect touch operations by a user (such as operations by the user on or near the touch-sensitive surface using a finger, a stylus, or any other suitable object or attachment) thereon or nearby, and drive the corresponding connection device according to a predetermined program. Alternatively, the touch sensitive surface may comprise two parts, a touch detection means and a touch controller. The touch detection device detects the touch direction of a user, detects a signal brought by touch operation and transmits the signal to the touch controller; the touch controller receives touch information from the touch sensing device, converts the touch information into touch point coordinates, sends the touch point coordinates to the processor 308, and can receive and execute commands sent by the processor 308. In addition, the touch sensitive surface can be implemented in various types, such as resistive, capacitive, infrared, and surface acoustic wave. The input unit 303 may include other input devices in addition to the touch-sensitive surface. In particular, other input devices may include, but are not limited to, one or more of a physical keyboard, function keys (such as volume control keys, switch keys, etc.), a trackball, a mouse, a joystick, and the like.
The display unit 304 may be used to display information input by or provided to the user and various graphical user interfaces of the terminal, which may be made up of graphics, text, icons, video, and any combination thereof. The Display unit 304 may include a Display screen, and optionally, the Display screen may be configured in the form of a Liquid Crystal Display (LCD), an Organic Light-Emitting Diode (OLED), or the like. Further, the touch-sensitive surface may overlay the display screen, and when a touch operation is detected on or near the touch-sensitive surface, the touch operation is transmitted to the processor 308 to determine the type of touch event, and then the processor 308 provides a corresponding visual output on the display screen according to the type of touch event.
The computer device may also include at least one sensor 305, such as light sensors, motion sensors, and other sensors. Specifically, the light sensor may include an ambient light sensor that adjusts brightness of the display screen according to brightness of ambient light, and a proximity sensor that turns off the display screen and/or the backlight when the terminal moves to the ear. As one of the motion sensors, the gravity acceleration sensor can detect the magnitude of acceleration (generally three axes) at each position, can detect the magnitude and position of gravity when the mobile phone is stationary, and can be used for applications of recognizing the posture of the mobile phone (such as horizontal and vertical screen switching, related games, magnetometer posture calibration), vibration recognition related functions (such as pedometer and tapping) and the like; other sensors such as a gyroscope, a barometer, a hygrometer, a thermometer, an infrared sensor and the like which can be configured at the terminal are not described in detail herein.
Audio circuitry 306, a speaker, and a microphone may provide an audio interface between a user and a computer device. The audio circuit 306 may transmit the electrical signal converted from the received audio data to a speaker, and convert the electrical signal into a sound signal for output; on the other hand, the microphone converts the collected sound signal into an electric signal, which is received by the audio circuit 306 and converted into audio data, which is then processed by the audio data output processor 308, and then transmitted to, for example, another terminal via the RF circuit 301, or the audio data is output to the memory 302 for further processing. Audio circuitry 306 may also include an earbud jack to provide communication of peripheral headphones with the terminal.
Wi-Fi belongs to the short-distance wireless transmission technology, and the terminal can help a user to receive and send e-mails, browse webpages, access streaming media and the like through the Wi-Fi module 307, and provides wireless broadband internet access for the user. Although fig. 4 shows the Wi-Fi module 307, it is understood that it does not belong to the essential constitution of the computer device, and may be omitted entirely as needed within the scope not changing the essence of the invention.
The processor 308 is a control center of the computer device, connects various parts of the entire mobile phone by using various interfaces and lines, and performs various functions of the computer device and processes data by operating or executing software programs and/or modules stored in the memory 302 and calling data stored in the memory 302, thereby performing overall monitoring of the mobile phone. Alternatively, processor 308 may include one or more processing cores; preferably, the processor 308 may integrate an application processor, which primarily handles operating systems, user interfaces, applications, etc., and a modem processor, which primarily handles wireless communications. It will be appreciated that the modem processor described above may not be integrated into processor 308.
The computer device also includes a power supply 309 (e.g., a battery) for powering the various components, which is preferably logically connected to the processor 308 via a power management system that manages charging, discharging, and power consumption management. The power supply 309 may also include any component of one or more dc or ac power sources, recharging systems, power failure detection circuitry, power converters or inverters, power status indicators, and the like.
Although not shown, the computer device may further include a camera, a bluetooth module, etc., which will not be described herein. Specifically, in this embodiment, the processor 308 in the computer device loads the executable file corresponding to the process of one or more application programs into the memory 302 according to the following instructions, and the processor 308 runs the application programs stored in the memory 302, thereby implementing various functions:
acquiring service order information of a newly added service order, wherein the service order information comprises a service type, an order amount, order customer information, an order customer address and reservation time information;
acquiring historical transaction information of the order client based on the order client information;
determining the service level of the newly added service order based on the service type, the order amount and the historical transaction information;
generating a designated dispatch range based on the customer address information and a designated distance value;
based on the service types, the reservation time information and the designated dispatching range, screening out historical processing service members corresponding to a plurality of service types from a plurality of service members in a service member group;
and determining a target salesman from a plurality of historical processing salesmen according to the salesman grade of the historical processing salesman and the service grade, and distributing the newly-added service order to the target salesman, wherein the salesman grade is used for indicating the service level condition of the historical processing salesman.
The above operations can be implemented in the foregoing embodiments, and are not described in detail herein.
In the foregoing embodiments, the descriptions of the respective embodiments have respective emphasis, and for parts that are not described in detail in a certain embodiment, reference may be made to the related descriptions of other embodiments.
As can be seen from the above, the computer device provided in this embodiment obtains the service order information of the newly added service order; acquiring historical transaction information of order customers based on the order customer information; determining the service level of the newly added service order based on the service type, the order amount and the historical transaction information; generating a designated dispatch range based on the customer address information and the designated distance value; screening out historical processing salesmen corresponding to a plurality of service types from a plurality of salesmen in the salesmen group based on the service types, the reservation time information and the designated dispatch range; and determining a target salesman from the plurality of historical processing salesmens according to the salesman level and the service level of the historical processing salesmen, and distributing the newly added service order to the target salesmen. The business level of the newly added business order can be determined, and the business order handling is carried out by the business staff of the corresponding business staff level allocated to the client according to the business level, so that the business staff is configured for the business order according to the business level, the handling efficiency of the business staff during the business order handling can be improved, the client loss is prevented, and the business handling success rate is improved.
It will be understood by those skilled in the art that all or part of the steps of the methods of the above embodiments may be performed by instructions, or by instructions controlling associated hardware, which may be stored in a computer-readable storage medium and loaded and executed by a processor.
To this end, the present application provides a computer-readable storage medium, in which a plurality of computer programs are stored, where the computer programs can be loaded by a processor to execute the steps in any one of the service level-based dispatch methods provided by the embodiments of the present application. For example, the computer program may perform the steps of:
acquiring service order information of a newly added service order, wherein the service order information comprises a service type, an order amount, order customer information, an order customer address and reservation time information;
acquiring historical transaction information of the order client based on the order client information;
determining the service level of the newly added service order based on the service type, the order amount and the historical transaction information;
generating a designated dispatch range based on the customer address information and a designated distance value;
based on the service types, the reservation time information and the designated dispatching range, screening out historical processing service members corresponding to a plurality of service types from a plurality of service members in a service member group;
and determining a target salesman from a plurality of historical processing salesmen according to the salesman grade of the historical processing salesmen and the service grade, and distributing the newly-added service order to the target salesmen, wherein the salesmen grade is used for indicating the service level condition of the historical processing salesmen.
The above operations can be implemented in the foregoing embodiments, and are not described in detail herein.
Wherein the storage medium may include: read Only Memory (ROM), random Access Memory (RAM), magnetic or optical disks, and the like.
Since the computer program stored in the storage medium can execute the steps in any service-level-based order sending method provided in the embodiment of the present application, beneficial effects that can be achieved by any service-level-based order sending method provided in the embodiment of the present application can be achieved, for details, see the foregoing embodiments, and are not described herein again.
In the foregoing embodiments, the descriptions of the respective embodiments have respective emphasis, and for parts that are not described in detail in a certain embodiment, reference may be made to related descriptions of other embodiments.
The service level-based order dispatching method, the service level-based order dispatching device, the service level-based order dispatching computer equipment and the storage medium provided by the embodiment of the application are described in detail, specific examples are applied to the description to explain the principle and the implementation of the application, and the description of the embodiment is only used for helping to understand the technical scheme and the core idea of the application; those of ordinary skill in the art will understand that: the technical solutions described in the foregoing embodiments may still be modified, or some technical features may be equivalently replaced; such modifications or substitutions do not depart from the spirit and scope of the present disclosure as defined by the appended claims.

Claims (10)

1. A method for dispatching orders based on service levels is characterized by comprising the following steps:
acquiring service order information of a newly added service order, wherein the service order information comprises a service type, an order amount, order customer information, an order customer address and reservation time information;
acquiring historical transaction information of the order client based on the order client information;
determining the service level of the newly added service order based on the service type, the order amount and the historical transaction information;
generating a designated dispatch range based on the customer address information and a designated distance value;
based on the service types, the reservation time information and the designated dispatching range, screening out historical processing service members corresponding to a plurality of service types from a plurality of service members in a service member group;
and determining a target salesman from a plurality of historical processing salesmen according to the salesman grade of the historical processing salesman and the service grade, and distributing the newly-added service order to the target salesman, wherein the salesman grade is used for indicating the service level condition of the historical processing salesman.
2. The service-level-based dispatching method of claim 1, wherein the obtaining historical trading information of the order client based on the order client information comprises:
and acquiring the transaction information of the order client in a specified time period as historical transaction information.
3. The method for dispatching orders based on service levels as claimed in claim 1, wherein the determining the service level of the newly added service order based on the service type, the order amount and the historical transaction information comprises:
acquiring a preset grade value corresponding to the service type;
determining a first target grade value corresponding to the order amount based on the order amount and a grade dividing rule;
determining a second target grade value corresponding to the historical transaction information according to the historical transaction information and a transaction grade dividing standard;
and determining the service level of the newly added service order based on the preset level value, the first target level value and the second target level value.
4. The method of claim 3, wherein the determining the service level of the newly added service order based on the preset level value, the first target level value and the second target level value comprises:
obtaining a first product of the preset grade value, the first target grade value and the second target grade value;
and acquiring a second product of the first product and a preset weight as the service level of the newly added service order.
5. The service-class-based dispatching method of claim 1, wherein before obtaining the service order information of the newly added service order, the method further comprises:
the method comprises the steps of obtaining a plurality of historical processing orders of a plurality of service personnel in a service personnel group in a specified time period, carrying out grade evaluation on each service personnel based on the plurality of historical processing orders corresponding to each service personnel, and determining the grade of the service personnel corresponding to the service personnel.
6. The service-class-based dispatching method of claim 1, wherein said determining a target service representative from said plurality of historically processed service representatives based on said service-class and a service-class of said historically processed service representative comprises:
and screening out the historical processing salesmen with the salesmen grade matched with the service grade from the plurality of historical processing salesmens based on the service grade as a target salesmen.
7. The service level-based dispatch method of claim 1, wherein generating a specified dispatch range based on the customer address information and a specified distance value comprises:
and generating a designated dispatch range by taking the client address information as a center and the designated distance value as a radius.
8. An apparatus for dispatching orders based on service level, comprising:
the system comprises a first acquisition unit, a second acquisition unit and a third acquisition unit, wherein the first acquisition unit is used for acquiring service order information of a newly added service order, and the service order information comprises service types, order amounts, order customer information, order customer addresses and reservation time information;
a second obtaining unit, configured to obtain historical transaction information of the ordering client based on the ordering client information;
a first determining unit, configured to determine a service level of the newly added service order based on the service type, the order amount, and the historical transaction information;
the generating unit is used for generating a specified order distribution range based on the client address information and a specified distance value;
the screening unit is used for screening out a plurality of historical processing service members corresponding to the service types from a plurality of service members in a service member group based on the service types, the reservation time information and the designated order dispatching range;
and the second determining unit is used for determining a target salesman from a plurality of historical processing salesmen according to the salesman grade of the historical processing salesmen and the service grade, and distributing the newly-added service order to the target salesmen, wherein the salesman grade is used for indicating the service level condition of the historical processing salesmen.
9. A computer device, characterized in that it comprises a memory in which a computer program is stored and a processor which performs the steps in the service level based dispatch method of any one of claims 1 to 7 by invoking the computer program stored in the memory.
10. A computer-readable storage medium, characterized in that it stores a computer program adapted to be loaded by a processor for performing the steps of the service level based dispatch method of any one of claims 1 to 7.
CN202210868925.2A 2022-07-22 2022-07-22 Service grade-based order dispatching method and device, computer equipment and storage medium Pending CN115271419A (en)

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