CN115222264A

CN115222264A - Customer grade-based order dispatching method and device, computer equipment and storage medium

Info

Publication number: CN115222264A
Application number: CN202210869344.0A
Authority: CN
Inventors: 高健
Original assignee: Ping An Bank Co Ltd
Current assignee: Ping An Bank Co Ltd
Priority date: 2022-07-22
Filing date: 2022-07-22
Publication date: 2022-10-21

Abstract

The embodiment of the application discloses a dispatching method, a dispatching device, computer equipment and a storage medium based on customer grades, order information and identity information of an order customer are obtained from an order to be distributed, historical account information corresponding to the order customer is obtained based on the identity information, the customer grade corresponding to the order customer is determined according to the historical account information, a target salesman grade interval is determined from a plurality of salesman grade intervals based on the customer grade, and a target salesman is screened from the target salesman grade interval to process the order to be distributed, so that the precise matching of the salesman and the customer corresponding to the business order is realized, the transaction efficiency of the business order is improved, and the user experience of the customer is improved.

Description

Customer grade-based order dispatching method and device, computer equipment and storage medium

Technical Field

The embodiment of the application relates to the technical field of intelligent financial services, in particular to a customer grade-based order dispatching method and device, computer equipment and a storage medium.

Background

Along with the development of the self-service of the bank, the types of financial services which can be handled by customers are more and more, so that the customers can conveniently handle the financial services, the bank constructs a service platform for the customers to quickly make business reservation and go to the home for handling the services, the customers can make business order reservation on platforms such as mobile phones or computers, and the bank sends out a salesman to go to the home for the customers to carry out the business handling services according to the requirements of the customers.

At present, usually, a client generates a service order on a platform, the service order flows into a service pool, a service person performs a service order dispatching operation in the service pool in a gathering manner, or a superior assigns the service order to the service person for processing, and the like.

Disclosure of Invention

The embodiment of the application provides a dispatching method, a dispatching device, computer equipment and a storage medium based on client grades, the client grade corresponding to an order client initiating an order to be distributed is obtained, a target salesman grade interval is determined from a plurality of salesman grade intervals based on the client grade, and the target salesman is screened out from the target salesman grade interval to be distributed and processed, so that accurate matching of the salesman and the client corresponding to the business order is realized, the transaction efficiency of the business order is improved, and the user experience of the client is improved.

The embodiment of the application provides a customer-level-based order dispatching method, which comprises the following steps:

receiving a business order initiated by a client, and storing the business order as an order to be distributed into an order set to be distributed;

taking out a plurality of orders to be distributed from the order set to be distributed according to a preset time interval;

acquiring order information and identity information of order customers from the order to be distributed, and acquiring historical account information corresponding to the order customers based on the identity information, wherein the order information comprises order address information and reservation time information;

determining a customer grade corresponding to the order customer according to the historical account information;

acquiring an operator grade interval set in a bank system, and determining a tentative operator grade interval to which an operator of each order to be distributed belongs from the plurality of operator grade intervals on the basis of the client grade;

if the current time is after the preset working time, after the business is allocated to the orders to be allocated based on the tentative business level interval, and the accumulation of the orders to be allocated currently allocated by the appointed business person with the business level being the appointed level does not exceed the preset order condition, selecting an appointed number of orders to be processed from the orders to be allocated to the appointed business person according to the order from high to low of the customer level;

and selecting the tentative operator grade interval of the remaining orders to be processed in the plurality of orders to be distributed as the target operator grade interval, screening the target operators of the orders to be distributed from the target operator grade interval according to the order address information and the reservation time information, and distributing the orders to be distributed to the target operators.

In some embodiments, the obtaining historical account information corresponding to the order customer based on the identity information includes:

and acquiring the transaction amount of the order customer in a specified time period based on the identity information as historical account information.

In some embodiments, the determining, according to the historical account information, a customer level corresponding to the order customer includes:

acquiring a plurality of preset money intervals, wherein each preset money interval corresponds to a preset grade value;

determining a target amount interval to which the transaction amount belongs from the preset amount intervals;

and acquiring a preset grade value corresponding to the target money interval, and taking the preset grade value as a customer grade corresponding to the order customer.

In some embodiments, the transaction amount includes a customer deposit amount or a historical transaction amount.

In some embodiments, before acquiring the employee level interval set in the banking system, the method further includes:

and carrying out grade interval division on a plurality of salesmen based on the bank grade of each salesmen in the salesmen group to obtain a plurality of salesmen grade intervals, wherein the bank grade is used for measuring the service level of the salesmen.

and carrying out grade interval division on a plurality of operators based on the user satisfaction index of each operator in the operator group to obtain a plurality of operator grade intervals, wherein the user satisfaction index is determined according to the historical service order of the operator.

In some embodiments, the taking out a number of orders to be allocated from the set of orders to be allocated according to a preset time interval includes:

and when the time length from the last time of taking out a plurality of orders to be distributed from the order set to be distributed reaches a preset time interval, taking out a plurality of orders to be distributed from the order set to be distributed.

Correspondingly, the embodiment of the present application further provides a customer-level-based order dispatching device, including:

the receiving unit is used for receiving a business order initiated by a client and storing the business order as an order to be distributed into an order set to be distributed;

the taking-out unit is used for taking out a plurality of orders to be distributed from the order set to be distributed according to a preset time interval;

the first obtaining unit is used for obtaining order information and identity information of order customers from the orders to be distributed and obtaining historical account information corresponding to the order customers based on the identity information, wherein the order information comprises order address information and reservation time information;

the determining unit is used for determining the corresponding customer grade of the order customer according to the historical account information;

the second acquisition unit is used for acquiring the operator grade interval set in the bank system and determining the tentative operator grade interval to which the operator of each order to be distributed belongs from the plurality of operator grade intervals on the basis of the client grade;

the allocation unit is used for selecting a specified number of orders to be processed from the plurality of orders to be allocated to the specified salesman according to the order from high to low of the customer grade from the preset working time if the current time is after the preset working time and after the salesman is allocated to the orders to be allocated based on the tentative salesman grade interval and the accumulation of the orders to be allocated currently allocated by the specified salesman with the salesman grade of the specified grade does not exceed the preset order condition;

and the screening unit is used for taking the tentative operator grade interval of the remaining orders to be processed in the plurality of orders to be distributed as the target operator grade interval, screening the target operators of the orders to be distributed from the target operator grade interval according to the order address information and the reservation time information, and distributing the service orders to be distributed to the target operators.

In some embodiments, the customer-level-based dispatching device comprises:

and the first acquisition subunit is used for acquiring the transaction amount of the order customer in a specified time period based on the identity information as historical account information.

In some embodiments, the customer-level-based dispatching device comprises:

the second acquiring subunit is used for acquiring a plurality of preset money intervals, wherein each preset money interval corresponds to a preset grade value;

the determining subunit is used for determining a target amount interval to which the transaction amount belongs from the plurality of preset amount intervals;

and the second obtaining subunit is further configured to obtain a preset level value corresponding to the target amount interval, and use the preset level value as a customer level corresponding to the order customer.

In some embodiments, the customer-level-based dispatching device comprises:

the first dividing unit is used for dividing a plurality of salesmen into grade intervals based on the bank rating of each salesmen in the salesmen group to obtain a plurality of salesmen grade intervals, wherein the bank rating is used for measuring the service level of the salesmen.

In some embodiments, the customer-level-based dispatching device comprises:

and the second dividing subunit is used for dividing the grade intervals of the multiple service personnel based on the user satisfaction indexes of the service personnel in the service personnel group to obtain the grade intervals of the multiple service personnel, wherein the user satisfaction indexes are determined according to the historical service orders of the service personnel.

In some embodiments, the customer-level-based dispatching device comprises:

and the taking-out subunit is used for taking out a plurality of orders to be distributed from the order set to be distributed when the time length from the last time of taking out the plurality of orders to be distributed from the order set to be distributed is detected to reach a preset time interval.

Correspondingly, the embodiment of the application further provides a computer device, which comprises a processor, a memory and a computer program stored on the memory and capable of running on the processor, wherein when the computer program is executed by the processor, the computer program realizes any step of the client-level-based dispatching method.

Accordingly, an embodiment of the present application further provides a computer-readable storage medium, on which a computer program is stored, where the computer program, when executed by a processor, implements any one of the steps of the customer-level-based delegation method.

The embodiment of the application provides a dispatching method, a dispatching device, computer equipment and a storage medium based on a client grade, wherein a business order initiated by a client is received and stored in an order set to be distributed as an order to be distributed; then, taking out a plurality of orders to be distributed from the order set to be distributed according to a preset time interval; then, obtaining order information and identity information of order customers from the order to be distributed, and obtaining historical account information corresponding to the order customers based on the identity information, wherein the order information comprises order address information and reservation time information; then, determining a customer grade corresponding to the order customer according to the historical account information; then, acquiring an operator grade interval set in a bank system, and determining a tentative operator grade interval to which an operator of each order to be distributed belongs from the plurality of operator grade intervals based on the client grade; then, if the current time is after the preset working time, and after a salesman is allocated to the order to be allocated based on the tentative salesman level interval, and the accumulated number of the orders to be allocated currently allocated by the specified salesman with the salesman level of the specified level does not exceed the preset order condition, selecting a specified number of the orders to be processed from the plurality of the orders to be allocated to the specified salesman according to the order from high to low of the customer level; and then, taking the tentative operator grade interval of the remaining orders to be processed in the plurality of orders to be distributed as the target operator grade interval, screening the target operators of the orders to be distributed from the target operator grade interval according to the order address information and the reservation time information, and distributing the orders to be distributed to the target operators. According to the method and the device, the client grade corresponding to the order client initiating the order to be distributed is obtained, the target salesman grade interval is determined from the multiple salesman grade intervals based on the client grade, and the target salesman is screened from the target salesman grade interval to process the order to be distributed, so that the salesman and the client corresponding to the business order are accurately matched, the business order processing efficiency is improved, and the user experience of the client is improved.

Drawings

In order to more clearly illustrate the technical solutions in the embodiments of the present application, the drawings needed to be used in the description of the embodiments are briefly introduced below, and it is obvious that the drawings in the following description are only the embodiments of the present application, and it is obvious for those skilled in the art to obtain other drawings based on these drawings without creative efforts.

Fig. 1 is a schematic flow chart of a customer-level-based order distribution method according to an embodiment of the present disclosure.

Fig. 2 is a schematic structural diagram of a customer-level-based order dispatching device according to an embodiment of the present disclosure.

Fig. 3 is a schematic structural diagram of a computer device according to an embodiment of the present application.

Detailed Description

The technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application. It is to be understood that the embodiments described are only a few embodiments of the present application and not all embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present application.

The embodiment of the application provides a customer grade-based order dispatching method and device, computer equipment and a storage medium. Specifically, the client-level-based dispatching method in the embodiment of the present application may be executed by a computer device, where the computer device may be a terminal or a server. The terminal may be a terminal device such as a smart phone, a tablet Computer, a notebook Computer, a touch screen, a Personal Computer (PC), a Personal Digital Assistant (PDA), and the like, and may further include a client, which may be an application client, a browser client carrying a control program, or an instant messaging client, and the like. The server may be an independent physical server, a server cluster or a distributed system formed by a plurality of physical servers, or a cloud server providing basic cloud computing services such as cloud service, a cloud database, cloud computing, a cloud function, cloud storage, network service, cloud communication, middleware service, domain name service, security service, CDN, and a big data and artificial intelligence platform.

The embodiment of the invention provides a client grade-based order dispatching method, a client grade-based order dispatching device, computer equipment and a storage medium. The customer-level-based order distribution method, apparatus, computer device, and storage medium will be described in detail below. It should be noted that the following description of the embodiments is not intended to limit the preferred order of the embodiments.

Referring to fig. 1, fig. 1 is a schematic flow chart of a customer-level-based order dispatching method according to an embodiment of the present application, and the specific flow may include the following steps 101 to 107:

101, receiving a business order initiated by a customer, and storing the business order as an order to be distributed into an order set to be distributed.

The order set to be allocated may include a plurality of business orders of business personnel that have not been allocated yet. In the embodiment of the present application, the service order may be an order corresponding to a banking service opened by a bank, and the service type of the banking service may be financial services such as transacting a credit card, transacting a financial product by transacting a financial institution, transacting a loan at the transacting institution, and the like.

And 102, taking out a plurality of orders to be distributed from the order set to be distributed according to a preset time interval.

In an embodiment, the step "taking a plurality of orders to be allocated from the order set to be allocated according to a preset time interval" may include:

For example, the preset time interval is two hours, the time when the orders to be allocated were taken out from the order set to be allocated last time is 8 am, the current time is 10 am, and it is detected that the time interval from the time when the orders to be allocated were taken out from the order set to be allocated last time reaches the preset time interval, so the orders to be allocated are taken out from the order set to be allocated.

103, obtaining order information and identity information of an order client from the order to be distributed, and obtaining historical account information corresponding to the order client based on the identity information, wherein the order information includes order address information and reservation time information.

In the embodiment of the application, the order information corresponding to each to-be-distributed order in the plurality of to-be-distributed orders and the identity information of the order client can be obtained, and the corresponding historical account information is obtained based on the identity information corresponding to each to-be-distributed order.

104, determining the corresponding customer grade of the order customer according to the historical account information.

In order to determine the historical account information of the order customer, the step "obtaining the historical account information corresponding to the order customer based on the identity information" may include:

Specifically, the transaction amount includes a customer deposit amount or a historical service amount. For example, the current deposit amount of the customer may be acquired as the transaction amount, or the total of the accumulated transaction amounts corresponding to the financial services that the customer has participated in may be acquired as the transaction amount.

In a specific embodiment, the step of determining the customer grade corresponding to the order customer according to the historical account information may include:

Specifically, a plurality of preset amount intervals can be preset, and each preset amount interval is provided with a corresponding preset grade value. For example, the preset money intervals may include a first money interval, a second money interval, and a third money interval, where the first money interval is in a range of 0 yuan to 10000 yuan, the second money interval is in a range of 10000 yuan to 100000 yuan, and the third money interval is in a range of 100000 yuan to 500000 yuan. The preset grade value corresponding to the first amount interval is 1, the preset grade value corresponding to the second amount interval is 2, and the preset grade value corresponding to the third amount interval is 3. If the transaction amount is 200000 yuan, determining a target amount interval to which the transaction amount belongs from the plurality of preset amount intervals, determining that the preset amount interval to which the transaction amount belongs is a third amount interval, and determining that the preset grade value of the third amount interval is 3, so that the customer grade corresponding to the order customer can be determined to be 3. Wherein the larger the preset grade value, the higher the customer grade.

105, acquiring an operator grade interval set in the banking system, and determining a tentative operator grade interval to which the operator of each order to be distributed belongs from the plurality of operator grade intervals based on the client grade.

In a specific embodiment, before the step of "acquiring the employee level interval set in the banking system", the method may include:

The banking system can be provided with a plurality of salesman grade intervals, the plurality of salesman grade intervals can comprise a first salesman grade interval, a second salesman grade interval and a third salesman grade interval, the grade corresponding to the first salesman grade interval is 1, and the first salesman grade interval can comprise salesmens with the bank grade of 1-3; the grade corresponding to the second salesman grade interval is 2, and the second salesman grade interval can comprise salesmen with bank grades of 4-6; the grade corresponding to the third salesman grade interval is 3, and the third salesman grade interval may include salesman with bank grade of 7-9, wherein the higher the bank grade, the higher the service level of representative of the salesman.

In another embodiment, before the step of "acquiring the employee level interval set in the banking system", the method may include:

and carrying out grade interval division on a plurality of salesmen based on the user satisfaction index of each salesmen in the salesmen group to obtain a plurality of salesmen grade intervals, wherein the user satisfaction index is determined according to the historical service orders of the salesmen.

And 106, if the current time is after the preset working time, and after the business is allocated to the order to be allocated based on the tentative business level interval, and the accumulation of the order to be allocated currently allocated by the specified business with the business level as the specified level does not exceed the preset order condition, selecting a specified number of orders to be processed from the plurality of orders to be allocated to the specified business from high to low according to the customer level.

In order to avoid that the customer grade corresponding to the order to be distributed cannot be matched with the high-grade salesman all the time, so that the high-grade salesman does not have business to process, the preset working time can be set to be at the afternoon, and if the current time is after the afternoon, and after the salesman is distributed to the order to be distributed based on the tentative salesman grade interval, and the accumulation of the orders to be distributed currently distributed by the specified salesman with the specified grade does not exceed the preset order condition, a specified number of the orders to be processed are selected from the plurality of orders to be distributed according to the order of the customer grade from high to low to be distributed to the specified salesman.

The preset order condition can be a specified order quantity or a specified business order amount. For example, if the order quantity accumulation of the orders to be distributed currently distributed by the specified salesperson after a little afternoon does not exceed the specified order quantity, a specified number of orders to be processed are selected from the orders to be distributed according to the order from high to low of the customer grade to be distributed to the specified salesperson. Or, if the sum of the business order amounts of the currently allocated orders to be allocated by the appointed salesman does not exceed the sum of the appointed business order amounts after a little afternoon, selecting an appointed number of orders to be processed from the plurality of orders to be allocated according to the order from high to low of the customer grade to allocate to the appointed salesman.

107, taking the tentative salesman grade interval of the remaining orders to be processed in the plurality of orders to be allocated as the target salesman grade interval, screening the target salesman of the order to be allocated from the target salesman grade interval according to the order address information and the reservation time information, and allocating the service order to be allocated to the target salesman.

In the embodiment of the application, after order allocation is performed on a specified salesperson, a target salesperson of the order to be allocated is screened from the target salesperson level interval according to the order address information and the reservation time information of the remaining order to be allocated, and the service order to be allocated is allocated to the target salesperson.

To sum up, the embodiment of the present application provides a method for dispatching orders based on customer grades, which receives a business order initiated by a customer, and stores the business order as an order to be distributed in an order set to be distributed; then, taking out a plurality of orders to be distributed from the order set to be distributed according to a preset time interval; then, obtaining order information and identity information of order customers from the order to be distributed, and obtaining historical account information corresponding to the order customers based on the identity information, wherein the order information comprises order address information and reservation time information; then, determining a customer grade corresponding to the order customer according to the historical account information; then, acquiring an operator grade interval set in a bank system, and determining a tentative operator grade interval to which an operator of each order to be distributed belongs from the plurality of operator grade intervals based on the client grade; then, if the current time is after a preset working time, and after an operator is allocated to the order to be allocated based on the tentative operator level interval, and the accumulation of the order to be allocated currently allocated by the specified operator with the operator level of the specified level does not exceed a preset order condition, selecting a specified number of orders to be processed from the plurality of orders to be allocated to the specified operator according to the order from high to low of the customer level; and then, selecting a tentative operator grade interval of the remaining orders to be processed in the plurality of orders to be distributed as a target operator grade interval of the tentative operator grade interval, screening a target operator of the orders to be distributed from the target operator grade interval according to the order address information and the reservation time information, and distributing the orders to be distributed to the target operator. According to the method and the device, the client grade corresponding to the order client initiating the order to be distributed is obtained, the target salesman grade interval is determined from the multiple salesman grade intervals based on the client grade, and the target salesman is screened from the target salesman grade interval to process the order to be distributed, so that the salesman and the client corresponding to the business order are accurately matched, the business order processing efficiency is improved, and the user experience of the client is improved.

Based on the above description, the customer-level-based order assignment method of the present application will be further described below by way of example. The following description will take an example of the application of the customer-level-based order dispatching method in a specific implementation scenario, where the specific application scenario is as follows:

(1) When a business order initiated by a client is received, the business order is stored as a to-be-allocated order in a to-be-allocated order set, a plurality of to-be-allocated orders are taken out from the to-be-allocated order set according to a preset time interval, specifically, the preset time interval is 1 hour, the moment when the plurality of to-be-allocated orders are taken out from the to-be-allocated order set last time is 10 am, the current time is 11 am, and the time when the plurality of to-be-allocated orders are taken out from the to-be-allocated order set last time reaches the preset time interval, so that the plurality of to-be-allocated orders are taken out from the to-be-allocated order set, and at this time, the to-be-allocated order set comprises a first to-be-allocated order, a second to-be-allocated order and a third to-be-allocated order.

(2) The order information and the identity information of the order client are obtained from the orders to be distributed, the historical account information corresponding to the order client is obtained based on the identity information, the order information corresponding to each order to be distributed and the identity information of the order client in the plurality of orders to be distributed can be obtained, and the historical account information corresponding to each order to be distributed is obtained based on the identity information corresponding to each order to be distributed.

(3) The customer grade corresponding to the order customer may be determined according to a plurality of preset money intervals, specifically, the plurality of preset money intervals may include a first money interval, a second money interval, and a third money interval, where the range of the first money interval is 0 yuan to 10000 yuan, the range of the second money interval is 10000 yuan to 100000 yuan, and the range of the third money interval is 100000 yuan to 500000 yuan. The preset grade value corresponding to the first amount interval is 1, the preset grade value corresponding to the second amount interval is 2, and the preset grade value corresponding to the third amount interval is 3. The transaction amount of the first order to be allocated is 200000 yuan, the target amount interval to which the transaction amount belongs is determined from the preset amount intervals, the preset amount interval to which the transaction amount belongs can be determined to be a third amount interval, and the preset grade value of the third amount interval is 3, so that the customer grade corresponding to the order customer of the first order to be allocated is determined to be 3; the transaction amount of the second order to be allocated is 50000 yuan, the preset amount interval to which the transaction amount belongs can be determined to be a second amount interval, and the preset grade value of the second amount interval is 2, so that the customer grade corresponding to the order customer of the second order to be allocated can be determined to be 2; the transaction amount of the third order to be allocated is 5000 yuan, the preset amount interval to which the transaction amount belongs may be determined to be a first amount interval, and the preset rank value of the first amount interval is 1, so that the customer rank corresponding to the customer of the order of the first order to be allocated may be determined to be 1.

(4) Acquiring an operator grade interval set in a bank system, wherein the bank system can be provided with a plurality of operator grade intervals, the plurality of operator grade intervals can comprise a first operator grade interval, a second operator grade interval and a third operator grade interval, the corresponding grade of the first operator grade interval is 1, and the first operator grade interval can comprise operators with the bank grade of 1-3; the grade corresponding to the second salesman grade interval is 2, and the second salesman grade interval can comprise salesmen with the bank rating of 4-6; the third employee level interval may correspond to a level of 3, and the third employee level interval may include employees with bank ratings of 7-9. Therefore, the tentative operator level interval corresponding to the first order to be allocated is determined to be the third operator level interval, the tentative operator level interval corresponding to the second order to be allocated is determined to be the second operator level interval, and the tentative operator level interval corresponding to the third order to be allocated is determined to be the first operator level interval.

(5) The preset working time may be afternoon, if the current time is after afternoon, and after the operator is allocated to the order to be allocated based on the tentative operator level interval, and when the accumulated number of the order to be allocated currently allocated by the specified operator whose operator level is the specified level exceeds the preset order condition, the tentative operator level interval of the remaining order to be processed in the plurality of orders to be allocated is used as the target operator level interval thereof, that is, the target operator level interval corresponding to the first order to be allocated is the third operator level interval, and the target operator of the first order to be allocated is screened out from the third operator level interval according to the order address information and the reservation time information of the first order to be allocated; the target operator grade interval corresponding to the second order to be distributed is a second operator grade interval, and the target operator of the second order to be distributed is screened out from the second operator grade interval according to the order address information and the reservation time information of the second order to be distributed; and the target operator grade interval corresponding to the third order to be distributed is the first operator grade interval, and the target operator of the third order to be distributed is screened out from the first operator grade interval according to the order address information and the reservation time information of the third order to be distributed.

Referring to fig. 2, fig. 2 is a schematic structural diagram of an order dispatching device based on a customer level according to an embodiment of the present application, where the device includes:

a receiving unit 201, configured to receive a service order initiated by a client, and store the service order as an order to be allocated in an order to be allocated set;

a taking-out unit 202, configured to take out a plurality of orders to be allocated from the order set to be allocated according to a preset time interval;

a first obtaining unit 203, configured to obtain order information and identity information of an order client from the order to be allocated, and obtain historical account information corresponding to the order client based on the identity information, where the order information includes order address information and reservation time information;

the determining unit 204 is configured to determine a customer level corresponding to the order customer according to the historical account information;

a second obtaining unit 205, configured to obtain an employee level interval set in a banking system, and determine, based on the client level, a tentative employee level interval to which an employee of each order to be allocated belongs from the multiple employee level intervals;

the allocating unit 206 is configured to select a specified number of to-be-processed orders from the plurality of to-be-allocated orders to the specified salesman according to the order from high to low of the customer level if the current time is after the preset working time, and after the salesman is allocated to the to-be-allocated orders based on the tentative salesman level interval, and the accumulation of the to-be-allocated orders currently allocated by the specified salesman with the salesman level as the specified level does not exceed the preset order condition;

the screening unit 207 is configured to use the tentative staff level interval of the remaining to-be-processed orders in the to-be-allocated orders as the target staff level interval, screen out the target staff of the to-be-allocated orders from the target staff level interval according to the order address information and the reservation time information, and allocate the to-be-allocated service orders to the target staff.

In some embodiments, the customer-level-based dispatching device comprises:

and the taking-out subunit is used for taking out a plurality of orders to be distributed from the order set to be distributed when the time length from the last time of taking out the plurality of orders to be distributed from the order set to be distributed reaches a preset time interval.

The embodiment of the application provides a client grade-based order dispatching device, which receives a service order initiated by a client through a receiving unit 201, and stores the service order as an order to be distributed into an order set to be distributed; the taking-out unit 202 takes out a plurality of orders to be distributed from the order set to be distributed according to a preset time interval; the first obtaining unit 203 obtains order information and identity information of an order client from the order to be distributed, and obtains historical account information corresponding to the order client based on the identity information, wherein the order information comprises order address information and reservation time information; the determining unit 204 determines a customer grade corresponding to the order customer according to the historical account information; the second obtaining unit 205 obtains an operator level interval set in the banking system, and determines a tentative operator level interval to which an operator of each order to be allocated belongs from the plurality of operator level intervals based on the customer level; if the current time is after the preset working time, and after the operator is allocated to the to-be-allocated order based on the tentative operator level interval, and the accumulation of the to-be-allocated orders currently allocated by the specified operator with the operator level as the specified level does not exceed the preset order condition, the allocating unit 206 selects a specified number of to-be-processed orders from the plurality of to-be-allocated orders to be allocated to the specified operator according to the order from high to low of the client level; the screening unit 207 takes the tentative operator level interval of the remaining to-be-processed orders in the plurality of to-be-allocated orders as the target operator level interval, screens out the target operator of the to-be-allocated order from the target operator level interval according to the order address information and the reservation time information, and allocates the to-be-allocated service order to the target operator. According to the method and the device, the client grade corresponding to the order client initiating the order to be distributed is obtained, the target salesman grade interval is determined from the multiple salesman grade intervals based on the client grade, and the target salesman is screened from the target salesman grade interval to be distributed and processed, so that the salesman and the client corresponding to the business order are accurately matched, the business order handling efficiency is improved, and the user experience of the client is improved.

Accordingly, an embodiment of the present invention further provides a Computer device, as shown in fig. 3, which shows a schematic structural diagram of the Computer device according to the embodiment of the present invention, the Computer device may be a terminal or a server, and the terminal may be a terminal device such as a smart phone, a notebook Computer, a touch screen, a mobile phone, a Digital broadcast terminal, a messaging device, a game console, a tablet device, a medical device, a fitness device, a Personal Computer (PC), a Personal Digital Assistant (PDA), and specifically:

as shown in fig. 3, the computer device may include Radio Frequency (RF) circuitry 301, a memory 302 including one or more computer-readable storage media, an input unit 303, a display unit 304, a sensor 305, audio circuitry 306, a Wireless Fidelity (Wi-Fi) module 307, a processor 308 including one or more processing cores, and a power supply 309. Those skilled in the art will appreciate that the computer device configuration illustrated in FIG. 3 does not constitute a limitation of computer devices, and may include more or fewer components than those illustrated, or some components may be combined, or a different arrangement of components. Wherein:

the RF circuit 301 may be used for receiving and transmitting signals during information transmission and reception or during a call, and in particular, for receiving downlink information from a base station and then processing the received downlink information by one or more processors 308; in addition, data relating to uplink is transmitted to the base station. In general, the RF circuit 301 includes, but is not limited to, an antenna, at least one Amplifier, a tuner, one or more oscillators, a Subscriber Identity Module (SIM) card, a transceiver, a coupler, a Low Noise Amplifier (LNA), a duplexer, and the like. In addition, the RF circuitry 301 may also communicate with networks and other devices via wireless communications. The wireless communication may use any communication standard or protocol, including but not limited to Global System for Mobile communication (GSM), general Packet Radio Service (GPRS), code Division Multiple Access (CDMA), wideband Code Division Multiple Access (WCDMA), long Term Evolution (LTE), email, short Messaging Service (SMS), and the like.

The memory 302 may be used to store software programs and modules, and the processor 308 executes various functional applications and data processing by operating the software programs and modules stored in the memory 302. The memory 302 may mainly include a program storage area and a data storage area, wherein the program storage area may store an operating system, an application program required by at least one function (such as a sound playing function, an image playing function, etc.), and the like; the storage data area may store data (such as audio data, a phonebook, etc.) created according to the use of the terminal, etc. Further, the memory 302 may include high speed random access memory, and may also include non-volatile memory, such as at least one magnetic disk storage device, flash memory device, or other volatile solid state storage device. Accordingly, the memory 302 may also include a memory controller to provide the processor 308 and the input unit 303 access to the memory 302.

The input unit 303 may be used to receive input numeric or character information and generate keyboard, mouse, joystick, optical or trackball signal inputs related to user settings and function control. In particular, in one particular embodiment, input unit 303 may include a touch sensitive surface as well as other input devices. The touch-sensitive surface, also referred to as a touch display screen or a touch pad, may collect touch operations by a user (e.g., operations by a user on or near the touch-sensitive surface using a finger, a stylus, or any other suitable object or attachment) thereon or nearby, and drive the corresponding connection device according to a predetermined program. Alternatively, the touch sensitive surface may comprise two parts, a touch detection means and a touch controller. The touch detection device detects the touch direction of a user, detects a signal brought by touch operation and transmits the signal to the touch controller; the touch controller receives touch information from the touch sensing device, converts the touch information into touch point coordinates, sends the touch point coordinates to the processor 308, and can receive and execute commands sent by the processor 308. In addition, touch sensitive surfaces may be implemented using various types of resistive, capacitive, infrared, and surface acoustic waves. The input unit 303 may include other input devices in addition to the touch-sensitive surface. In particular, other input devices may include, but are not limited to, one or more of a physical keyboard, function keys (such as volume control keys, switch keys, etc.), a trackball, a mouse, a joystick, and the like.

The display unit 304 may be used to display information input by or provided to the user and various graphical user interfaces of the terminal, which may be made up of graphics, text, icons, video, and any combination thereof. The Display unit 304 may include a Display screen, and optionally, the Display screen may be configured in the form of a Liquid Crystal Display (LCD), an Organic Light-Emitting Diode (OLED), or the like. Further, the touch-sensitive surface may overlay the display screen, and when a touch operation is detected on or near the touch-sensitive surface, the touch operation is transmitted to the processor 308 to determine the type of touch event, and then the processor 308 provides a corresponding visual output on the display screen according to the type of touch event.

The computer device may also include at least one sensor 305, such as light sensors, motion sensors, and other sensors. Specifically, the light sensor may include an ambient light sensor that adjusts brightness of the display screen according to brightness of ambient light, and a proximity sensor that turns off the display screen and/or backlight when the terminal moves to the ear. As one of the motion sensors, the gravity acceleration sensor can detect the magnitude of acceleration (generally three axes) at each position, can detect the magnitude and position of gravity when the mobile phone is stationary, and can be used for applications of recognizing the gesture of a mobile phone (such as horizontal and vertical screen switching, related games, magnetometer gesture calibration), vibration recognition related functions (such as pedometers and taps), and the like; as for other sensors such as a gyroscope, a barometer, a hygrometer, a thermometer, and an infrared sensor, which can be configured in the terminal, detailed description is omitted here.

Audio circuitry 306, a speaker, and a microphone may provide an audio interface between a user and a computer device. The audio circuit 306 may transmit the electrical signal converted from the received audio data to a speaker, and convert the electrical signal into a sound signal for output; on the other hand, the microphone converts the collected sound signal into an electrical signal, which is received by the audio circuit 306 and converted into audio data, which is then processed by the audio data output processor 308, and then sent to another terminal via the RF circuit 301, or the audio data is output to the memory 302 for further processing. Audio circuitry 306 may also include an earbud jack to provide communication of peripheral headphones with the terminal.

Wi-Fi belongs to short-distance wireless transmission technology, and the terminal can help a user to receive and send e-mails, browse webpages, access streaming media and the like through the Wi-Fi module 307, and provides wireless broadband internet access for the user. Although fig. 3 shows the Wi-Fi module 307, it is understood that it does not belong to the essential constitution of the computer device, and may be omitted entirely as needed within the scope not changing the essence of the invention.

The processor 308 is a control center of the computer device, connects various parts of the entire mobile phone by using various interfaces and lines, and performs various functions of the computer device and processes data by operating or executing software programs and/or modules stored in the memory 302 and calling data stored in the memory 302, thereby performing overall monitoring of the mobile phone. Optionally, processor 308 may include one or more processing cores; preferably, the processor 308 may integrate an application processor, which primarily handles operating systems, user interfaces, applications, etc., and a modem processor, which primarily handles wireless communications. It will be appreciated that the modem processor described above may not be integrated into processor 308.

The computer device also includes a power supply 309 (e.g., a battery) for powering the various components, which is preferably logically connected to the processor 308 via a power management system that manages charging, discharging, and power consumption management. The power supply 309 may also include one or more dc or ac power sources, recharging systems, power failure detection circuitry, power converters or inverters, power status indicators, and any like components.

Although not shown, the computer device may further include a camera, a bluetooth module, etc., which will not be described herein. Specifically, in this embodiment, the processor 308 in the computer device loads the executable file corresponding to the process of one or more application programs into the memory 302 according to the following instructions, and the processor 308 runs the application programs stored in the memory 302, thereby implementing various functions:

if the current time is after the preset working time, and after the business is allocated to the order to be allocated based on the tentative business level interval, and the accumulation of the order to be allocated currently allocated by the specified business with the business level of the specified level does not exceed the preset order condition, selecting a specified number of orders to be processed from the plurality of orders to be allocated to the specified business according to the order of the customer level from high to low;

and selecting the tentative operator grade interval of the rest orders to be processed in the plurality of orders to be distributed as the target operator grade interval of the tentative operator grade interval, screening the target operators of the orders to be distributed from the target operator grade interval according to the order address information and the reservation time information, and distributing the business orders to be distributed to the target operators.

The above operations can be implemented in the foregoing embodiments, and are not described in detail herein.

In the foregoing embodiments, the descriptions of the respective embodiments have respective emphasis, and for parts that are not described in detail in a certain embodiment, reference may be made to related descriptions of other embodiments.

As can be seen from the above, in the computer device provided in this embodiment, the order information and the identity information of the order client are obtained from the order to be allocated, the historical account information corresponding to the order client is obtained based on the identity information, the client grade corresponding to the order client is determined according to the historical account information, the target salesman grade interval is determined from the multiple salesman grade intervals based on the client grade, and the target salesman to be allocated is screened from the target salesman grade interval to be processed, so that the precise matching between the salesman and the client corresponding to the business order is realized, the transaction efficiency of the business order is improved, and the user experience of the client is improved.

It will be understood by those skilled in the art that all or part of the steps of the methods of the above embodiments may be performed by instructions or by associated hardware controlled by the instructions, which may be stored in a computer readable storage medium and loaded and executed by a processor.

To this end, embodiments of the present application provide a computer-readable storage medium, in which a plurality of computer programs are stored, and the computer programs can be loaded by a processor to execute the steps in any of the customer level-based dispatching methods provided by the embodiments of the present application. For example, the computer program may perform the steps of:

Wherein the storage medium may include: read Only Memory (ROM), random Access Memory (RAM), magnetic or optical disks, and the like.

Since the computer program stored in the storage medium can execute the steps in any of the customer-level-based ordering methods provided in the embodiments of the present application, the beneficial effects that can be achieved by any of the customer-level-based ordering methods provided in the embodiments of the present application can be achieved, for details, see the foregoing embodiments, and are not described herein again.

The above detailed description is given to a customer-level-based order dispatching method, a customer-level-based order dispatching device, a computer device, and a storage medium provided in the embodiments of the present application, and a specific example is applied in the description to explain the principles and embodiments of the present application, and the description of the above embodiments is only used to help understand the technical solutions and core ideas of the present application; those of ordinary skill in the art will understand that: the technical solutions described in the foregoing embodiments may still be modified, or some technical features may be equivalently replaced; such modifications or substitutions do not depart from the spirit and scope of the present disclosure as defined by the appended claims.

Claims

1. A customer-level-based method for dispatching orders, comprising:

2. The customer tier-based order distribution method of claim 1, wherein the obtaining historical account information corresponding to the ordered customer based on the identity information comprises:

3. The customer-level-based dispatching method of claim 2, wherein the determining the customer level corresponding to the order customer according to the historical account information comprises:

4. The customer-level-based billing method of claim 2, wherein the transaction amount comprises a customer deposit amount or a historical business amount.

5. The customer grade based dispatching method of claim 1, wherein before obtaining the business class interval set in the banking system, further comprising:

6. The customer grade based worksheet method of claim 1, further comprising, prior to obtaining the operator grade interval set in the banking system:

7. The customer ranking based order dispatching method as claimed in claim 1, wherein the taking of a number of orders to be distributed from the set of orders to be distributed according to a preset time interval comprises:

8. A customer ranking based order distribution apparatus, comprising:

the first obtaining unit is used for obtaining order information and identity information of an order client from the order to be distributed and obtaining historical account information corresponding to the order client based on the identity information, wherein the order information comprises order address information and reservation time information;

the second acquisition unit is used for acquiring the class intervals of the business personnel set in the bank system and determining the tentative business personnel class interval to which the business personnel of each order to be distributed belong from the multiple business personnel class intervals on the basis of the customer class;

9. A computer device, characterized in that the computer device comprises a memory in which a computer program is stored and a processor, the processor performing the steps in the customer level-based dispatch method of any one of claims 1 to 7 by calling the computer program stored in the memory.

10. A computer-readable storage medium, characterized in that it stores a computer program adapted to be loaded by a processor for performing the steps of the customer level based dispatch method of any one of claims 1 to 7.