CN114138398B

CN114138398B - Information feedback method and device

Info

Publication number: CN114138398B
Application number: CN202210115516.5A
Authority: CN
Inventors: 袁诗沁; 王鹏; 王伊吾
Original assignee: Zhejiang Koubei Network Technology Co Ltd
Current assignee: Zhejiang Koubei Network Technology Co Ltd
Priority date: 2022-02-07
Filing date: 2022-02-07
Publication date: 2022-05-31
Anticipated expiration: 2042-02-07
Also published as: CN114138398A; CN115170162A

Abstract

The embodiment of the invention discloses an information feedback method and an information feedback device, wherein the information feedback method comprises the following steps: monitoring screenshot operation of a user aiming at a target page, and acquiring an original page picture intercepted by the user; identifying a service type corresponding to a target page, and acquiring information to be fed back matched with the service type corresponding to the target page; generating a first picture carrying information to be fed back; and carrying out picture splicing on the original page picture and the first picture to obtain a picture to be fed back for feeding back to the processing end. According to the embodiment of the invention, the picture to be fed back containing the page screenshot and the information to be fed back can be obtained without manually inputting the feedback information by a user, so that the feedback efficiency and the feedback precision are improved; in addition, the information to be fed back which is matched with the service type corresponding to the target page is obtained, and the extraction precision and the extraction efficiency of the information to be fed back are improved.

Description

Information feedback method and device

Technical Field

The embodiment of the invention relates to the technical field of internet, in particular to an information feedback method, an information acquisition method, an information feedback device, a computing device and a computer storage medium.

Background

With the rapid development of internet technology, the emergence of various applications brings great convenience to the work and life of people. However, due to the diversity of applications and the complexity of the use environment, the user may have a corresponding problem in using the application.

When a problem occurs in the application using process of the user, the user can perform problem feedback. In the prior art, a user needs to manually input feedback information for problem feedback. By adopting the feedback mode, not only the feedback efficiency is low, but also the condition of error input of a user is easy to occur, thereby reducing the accuracy of problem feedback.

Disclosure of Invention

In view of the above problems, embodiments of the present invention are proposed to provide an information feedback method, an information acquisition method, an apparatus, a computing device, and a computer storage medium that overcome or at least partially solve the above problems.

According to an aspect of an embodiment of the present invention, there is provided an information feedback method, including:

monitoring screenshot operation of a user aiming at a target page, and acquiring an original page picture intercepted by the user;

identifying the service type corresponding to the target page, and acquiring information to be fed back matched with the service type corresponding to the target page;

generating a first picture carrying the information to be fed back;

and carrying out picture splicing on the original page picture and the first picture to obtain a picture to be fed back for feeding back to a processing end.

In an optional manner, the generating the first picture carrying the information to be fed back further includes: obtaining a two-dimensional code for recording the information to be fed back according to the information to be fed back; and generating a first picture presenting the two-dimensional code.

In an optional manner, the generating the first picture carrying the information to be fed back further includes: obtaining text information corresponding to the information to be fed back according to the information to be fed back; a first picture is generated that is presented with the textual information.

In an optional manner, the generating the first picture carrying the information to be fed back further includes: according to the information to be fed back, obtaining a two-dimensional code for recording the information to be fed back and text information corresponding to the information to be fed back; and generating a first picture in which the two-dimensional code and the text information are presented.

In an optional manner, the generating the first picture in which the two-dimensional code and the text information are presented specifically includes: and generating a first picture in which the two-dimensional code and part of the text information are presented.

In an optional manner, after the obtaining the original page picture intercepted by the user, the method further includes: generating a second picture carrying prompt information;

the picture splicing of the original page picture and the first picture to obtain a picture to be fed back further comprises: and carrying out picture splicing on the original page picture, the first picture and the second picture to obtain a picture to be fed back.

In an optional manner, the identifying the service type corresponding to the target page specifically includes:

acquiring a page identifier of the target page;

determining the service type corresponding to the target page according to the page identifier; wherein the service type comprises at least one of the following types: an order associated type and a no order associated type.

In an optional manner, if the service type corresponding to the target page is an order association type, the obtaining information to be fed back that is matched with the service type corresponding to the target page further includes:

extracting order information associated with the target page; and

extracting one or more of the following information: and user side version information, user identification information, screenshot operation time information and user positioning information related to the target page.

In an optional manner, the order association type further includes: a first order association type and a second order association type;

wherein the first order association type comprises at least one of the following pages: the order detail page, the preparation detail page, the exception marking detail page, the liability cancellation detail page and the non-liability cancellation detail page;

and/or the second order association type comprises at least one of the following pages: an order list page, an intelligent route planning page, a preparation list page, an exception marking cancellation list page, a liability cancellation list page, and a non-liability cancellation list page.

In an optional manner, if the service type corresponding to the target page is a first order association type, the extracting the order information associated with the target page specifically includes:

and performing parameter analysis on the target page, and obtaining order information associated with the target page according to an analysis result.

In an optional manner, if the service type corresponding to the target page is a second order association type, the extracting the order information associated with the target page specifically includes:

and extracting user identification information related to the target page, initiating an order information acquisition request carrying the user identification information to a server, and receiving order information which is sent by the server and matched with the user identification information.

In an optional manner, if the service type corresponding to the target page is an order-free association type, the obtaining information to be fed back that is matched with the service type corresponding to the target page further includes:

extracting one or more of the following information to be fed back: and user side version information, user identification information, screenshot operation time information and user positioning information related to the target page.

In an optional manner, after obtaining the picture to be fed back, the method further includes:

aiming at a picture to be fed back, a feedback work order task is created;

and executing the work order feedback task, and feeding the picture to be fed back to a processing end.

In an optional manner, after the creating of the feedback work order task, the method further includes: acquiring a work order type selected by a user;

the step of executing the work order feedback task and feeding back the picture to be fed back to the processing end specifically comprises the following steps: and executing the work order feedback task, and feeding back the picture to be fed back and the work order type to a processing end.

and storing the original page picture and the picture to be fed back into user equipment so that the user equipment can feed back the picture to be fed back to a processing end.

According to another aspect of the embodiments of the present invention, there is provided an information acquisition method, including:

receiving a picture to be fed back obtained according to the information feedback method;

and obtaining information to be fed back according to the picture to be fed back.

In an optional manner, the obtaining information to be fed back according to the picture to be fed back further includes:

and scanning the two-dimensional code presented by the picture to be fed back to obtain the information to be fed back.

and performing text recognition on the text information presented by the picture to be fed back to obtain the information to be fed back.

According to still another aspect of the embodiments of the present invention, there is provided an information feedback apparatus, including:

the acquisition module is used for monitoring screenshot operation of a user aiming at a target page and acquiring an original page picture intercepted by the user;

the identification module is used for identifying the service type corresponding to the target page;

the extraction module is used for acquiring information to be fed back matched with the service type corresponding to the target page;

the generating module is used for generating a first picture carrying the information to be fed back;

and the splicing module is used for carrying out image splicing on the original page image and the first image to obtain an image to be fed back for feeding back to the processing end.

In an optional manner, the generating module is further configured to: obtaining a two-dimensional code for recording the information to be fed back according to the information to be fed back; and generating a first picture presenting the two-dimensional code.

In an optional manner, the generation module is further configured to: obtaining text information corresponding to the information to be fed back according to the information to be fed back; a first picture is generated that is presented with the textual information.

In an optional manner, the generation module is further configured to: according to the information to be fed back, obtaining a two-dimensional code for recording the information to be fed back and text information corresponding to the information to be fed back; and generating a first picture in which the two-dimensional code and the text information are presented.

In an optional manner, the generation module is further configured to: and generating a first picture in which the two-dimensional code and part of the text information are presented.

In an optional manner, the generation module is further configured to: after the original page picture intercepted by the user is obtained, a second picture carrying prompt information is generated;

the stitching module is further configured to: and carrying out picture splicing on the original page picture, the first picture and the second picture to obtain a picture to be fed back.

In an optional manner, the identification module is further configured to: acquiring a page identifier of the target page;

determining the service type matched with the page identifier of the target page according to the page identifier; wherein the service type comprises at least one of the following types: an order associated type and a no order associated type.

In an optional manner, the extraction module is further configured to: if the service type corresponding to the target page is the order association type, extracting order information associated with the target page;

and extracting one or more of the following information to be fed back: and user side version information, user identification information, screenshot operation time information and user positioning information related to the target page.

and/or the second order association type comprises at least one of the following pages: an order list page, an intelligent routing page, a prepare list page, an exception marking cancellation list page, a responsible cancellation list page, and an unsuccessfully cancellation list page.

In an optional manner, the extraction module is further configured to:

and if the service type corresponding to the target page is the first order association type, performing parameter analysis on the target page, and obtaining order information associated with the target page according to an analysis result.

In an optional manner, the extraction module is further configured to: if the service type corresponding to the target page is the second order association type, extracting user identification information related to the target page, initiating an order information acquisition request carrying the user identification information to a server, and receiving order information which is sent by the server and matched with the user identification information.

In an optional manner, the extraction module is further configured to: if the service type corresponding to the target page is the order-free association type, extracting one or more of the following information to be fed back: and user side version information, user identification information, screenshot operation time information and user positioning information related to the target page.

In an optional manner, the apparatus further comprises: the creating module is used for creating a feedback work order task for the picture to be fed back after the picture to be fed back is obtained;

and the execution module is used for executing the work order feedback task and feeding back the picture to be fed back to the processing end.

In an optional manner, the apparatus further comprises: the work order type acquisition module is used for acquiring the work order type selected by the user after the feedback work order task is created;

the execution module is further to: and executing the work order feedback task, and feeding back the picture to be fed back and the work order type to a processing end.

In an optional manner, the apparatus further comprises: and the storage module is used for storing the original page picture and the picture to be fed back into the user equipment after the picture to be fed back is obtained, so that the user equipment can feed back the picture to be fed back to the processing end.

According to still another aspect of the embodiments of the present invention, there is provided an information acquisition apparatus including:

the receiving module is used for receiving the picture to be fed back sent by the information feedback device;

and the acquisition module is used for acquiring the information to be fed back according to the picture to be fed back.

In an optional manner, the obtaining module is further configured to:

According to still another aspect of an embodiment of the present invention, there is provided a computing device including: the system comprises a processor, a memory, a communication interface and a communication bus, wherein the processor, the memory and the communication interface complete mutual communication through the communication bus;

the memory is used for storing at least one executable instruction, and the executable instruction enables the processor to execute the operation corresponding to the information feedback method;

and/or the executable instruction enables the processor to execute the operation corresponding to the information acquisition method.

According to another aspect of the embodiments of the present invention, a computer storage medium is provided, where at least one executable instruction is stored in the storage medium, and the executable instruction causes a processor to execute an operation corresponding to the information feedback method;

According to the information feedback method, the information acquisition device, the computing equipment and the computer storage medium, the picture to be fed back containing the screenshot of the page and the information to be fed back can be obtained without manually inputting the feedback information by a user, so that the feedback efficiency and the feedback precision are improved; in addition, the embodiment of the invention identifies the service type corresponding to the target page, and adopts the information to be fed back which is matched with the service type corresponding to the target page, thereby improving the extraction precision of the information to be fed back.

The foregoing description is only an overview of the technical solutions of the embodiments of the present invention, and the embodiments of the present invention can be implemented according to the content of the description in order to make the technical means of the embodiments of the present invention more clearly understood, and the detailed description of the embodiments of the present invention is provided below in order to make the foregoing and other objects, features, and advantages of the embodiments of the present invention more clearly understandable.

Drawings

Various other advantages and benefits will become apparent to those of ordinary skill in the art upon reading the following detailed description of the preferred embodiments. The drawings are only for purposes of illustrating the preferred embodiments and are not to be construed as limiting the embodiments of the invention. Also, like reference numerals are used to refer to like parts throughout the drawings. In the drawings:

FIG. 1 shows a flow diagram of an information feedback method according to one embodiment of the invention;

fig. 2 shows a flow chart of an information feedback method according to another embodiment of the present invention;

FIG. 3 shows a schematic diagram of a feedback entry according to an embodiment of the invention;

FIG. 4 shows a flow diagram of an information feedback method according to yet another embodiment of the invention;

fig. 5 is a schematic diagram of a picture to be fed back according to an embodiment of the invention;

FIG. 6 shows a flow diagram of an information acquisition method according to one embodiment of the invention;

fig. 7 is a schematic structural diagram of an information feedback apparatus according to an embodiment of the present invention;

fig. 8 is a schematic configuration diagram showing an information acquisition apparatus according to an embodiment of the present invention;

FIG. 9 shows a schematic structural diagram of a computing device according to one embodiment of the invention.

Detailed Description

Exemplary embodiments of the present invention will be described in more detail below with reference to the accompanying drawings. While exemplary embodiments of the invention are shown in the drawings, it should be understood that the invention can be embodied in various forms and should not be limited to the embodiments set forth herein. Rather, these embodiments are provided so that this disclosure will be thorough and complete, and will fully convey the scope of the invention to those skilled in the art.

Fig. 1 shows a flow chart of an information feedback method according to an embodiment of the invention. The information feedback method provided by the embodiment of the invention can be executed at the user side. As shown in fig. 1, the method comprises the steps of:

step 101, monitoring screenshot operation of a user for a target page, and acquiring an original page picture intercepted by the user.

In the process of using the target application, a user can execute screenshot operation aiming at a page appearing in the target application, and the page corresponding to the screenshot operation is the target page. The target application may specifically be an APP, a fast application, or an applet, or the like. After the user executes the screenshot operation on the target page, the user side responds to the screenshot operation to generate a picture corresponding to the screenshot operation, and then the picture corresponding to the screenshot operation is obtained in the step, wherein the picture is the original page picture intercepted by the user.

And 102, identifying the service type corresponding to the target page, and acquiring information to be fed back, which is matched with the service type corresponding to the target page.

And the processing end can not accurately process the problem only according to the acquired original page picture. Therefore, the embodiment of the invention automatically extracts the information to be fed back related to the target page through the step 102. The information to be fed back is specifically information that is helpful for the processing end to perform problem processing. For example, one or more of the following information to be fed back may be extracted: user side version information related to the target page, user identification information, screenshot operation time information, user positioning information, order information related to the target page and the like.

In order to improve the accuracy of the extracted information to be fed back and improve the solution efficiency of the user feedback problem, the embodiment of the invention specifically identifies the service type corresponding to the target page. Specifically, in order to meet the user requirements, different pages provided for the user usually have different service functions, and each service function has a subordinate service type, so that the service type to which the service function provided by the page belongs can be used as the service type corresponding to the page.

And after the service type corresponding to the target page is identified, obtaining the information to be fed back which is matched with the service type corresponding to the target page. The information to be fed back matched with different service types is different, so that the information to be fed back with high matching degree with the service type of the page can be extracted.

Step 103, generating a first picture carrying information to be fed back.

And processing the information to be fed back obtained in the step 102 to generate a first picture, wherein the first picture carries the information to be fed back.

And 104, splicing the original page picture and the first picture to obtain a picture to be fed back for feeding back to the processing end.

The picture to be fed back is formed by splicing an original page picture and a first picture carrying information to be fed back, so that the picture to be fed back simultaneously contains picture information of a target page intercepted by a user and information to be fed back related to the target page, and a processing end can accurately analyze problems based on the two types of information.

According to the information feedback method provided by the embodiment of the invention, the screenshot operation of a user aiming at a target page is monitored, an original page picture intercepted by the user is obtained, information to be fed back related to the target page is extracted, a first picture carrying the information to be fed back is generated, and the original page picture and the first picture are further subjected to picture splicing to obtain the picture to be fed back, so that the picture to be fed back containing the screenshot of the page and the information to be fed back can be obtained without manually inputting feedback information by the user, and the feedback efficiency and the feedback precision are improved; in addition, the embodiment of the invention identifies the service type corresponding to the target page and acquires the information to be fed back which is matched with the service type corresponding to the target page, thereby further improving the extraction precision of the information to be fed back and being beneficial to improving the solution efficiency of the problem of user feedback.

Fig. 2 shows a flowchart of an information feedback method according to another embodiment of the present invention. The information feedback method provided by the embodiment of the invention can be executed at the user side. As shown in fig. 2, the method comprises the steps of:

step 201, monitoring the screenshot operation of the user for the target page, and acquiring an original page picture intercepted by the user.

Step 202, identifying a service type corresponding to a target page; if the service type corresponding to the target page is the order association type, executing step 203; if the service type corresponding to the target page is the no-order associated type, step 204 is executed.

Taking the target application as a rider-assisted application as an example, the rider-assisted application generally includes: the order detail page, the preparation detail page, the exception marking detail page, the detail page with responsibility for cancellation, the detail page without responsibility for cancellation, the order list page, the intelligent route planning page, the preparation list page, the list page with exception marking cancellation, the list page with responsibility for cancellation, the list page without responsibility for cancellation, the user setting page and the like. Wherein, the order detail page can provide detailed information of a current order or a historical order, the preparation detail page can provide preparation detail information of an order prepared by a user, the exception marking detail page can provide detailed information of a marked exception order, the detail page with responsibility cancellation can provide detailed information of an order which is cancelled by the user with responsibility, the detail page without responsibility cancellation can provide detailed information of an order which is cancelled by the user without responsibility, and the order list page can provide a list of the orders of the current user, the intelligent path page can provide path planning of various orders currently held by the user, the preparation list page can provide an order list prepared by the user, the exception mark cancellation list page can provide an exception order list marked, the list with responsibility cancellation can provide an order list with responsibility cancellation by the user, the list without responsibility cancellation page can provide an order list without responsibility cancellation by the user, the user setting page provides a user setting entry and the like.

According to whether each page in the target application is associated with the order, the service type corresponding to the page can comprise an order association type and an order-free association type. Wherein the business function provided by the order associated type page is associated with at least one order and the business function provided by the non-order associated type business is independent of the order. For example, the order detail page, the preparation detail page, the exception marking detail page, the detail page with responsibility for cancellation, the detail page without responsibility for cancellation, the order list page, the intelligent route planning page, the preparation list page, the list page with exception marking for cancellation, the list page with responsibility for cancellation, and the list page without responsibility for cancellation are all associated with the order, and the service type corresponding to the page is the order association type; and if the user sets a page to have no associated order, the service type corresponding to the page is the no-order associated type.

In an optional implementation manner, in order to improve the identification efficiency of the service type corresponding to the target page, a page identifier is allocated to each page in advance, the page identifier has global uniqueness, and the corresponding page can be uniquely determined based on the page identifier. For example, the page identification includes, but is not limited to, a page ID, a URL corresponding to the page, and the like. Determining a service type corresponding to the target page according to the page identifier; wherein the service type comprises at least one of the following types: an order associated type and a no order associated type. For example, the mapping relationship between the service type and the page identifier may be recorded in advance, so as to generate a mapping table between the service type and the page identifier. And when the service type corresponding to the target page is determined, acquiring the page identifier of the target page, and searching the service type matched with the page identifier of the target page in a pre-generated service type and page identifier mapping table.

Step 203, extracting order information associated with the target page; and extracting one or more of the following information: user side version information, user identification information, screenshot operation time information and user positioning information related to the target page.

And if the service types corresponding to the pages are different, the extracted information to be fed back is different. And if the service type corresponding to the target page is the order association type, the extracted information to be fed back comprises order information associated with the target page.

In an optional implementation manner, the order association type page further includes a first order association type and a second order association type according to different extraction manners of the order information. For example, the first order association type includes at least one of the following pages: the order detail page, the preparation detail page, the exception marking detail page, the liability cancellation detail page and the non-liability cancellation detail page; and/or the second order association type comprises at least one of the following pages: an order list page, an intelligent route planning page, a preparation list page, an exception marking cancellation list page, a liability cancellation list page, and a non-liability cancellation list page.

If the service type corresponding to the target page is the first order association type, the target page has the only order associated with the target page, and the information to be fed back of the target page comprises the order information of the only order associated with the target page. Specifically, in order to improve the efficiency of acquiring the order information associated with the target page, in this step, parameter analysis may be performed on the target page to obtain the order information associated with the target page. For example, by analyzing the page entries of the target page, the order identifications in the page entries are extracted as order information associated with the target page.

If the service type corresponding to the target page is the second order association type, the target page has at least one order associated with the target page, and the information to be fed back of the target page comprises order information of the at least one order associated with the target page. In order to accurately extract the order information associated with the target page, the user identification information associated with the target page may be extracted first, and then an order information acquisition request may be initiated to the server. And the server acquires the order information matched with the user identification information according to the user identification information carried in the order information acquisition request, and sends the order information.

In addition, one or more of the following information to be fed back can be extracted through a preset interface protocol with the user equipment, and the like: user side version information, screenshot operation time information, user positioning information and the like related to the target page.

Step 204, extracting one or more of the following information to be fed back: and user side version information, user identification information, screenshot operation time information and user positioning information related to the target page.

If the service type corresponding to the target page is the non-order-associated type, the order information does not need to be extracted, and one or more of the following information to be fed back is extracted through a preset interface protocol between the target page and the user equipment: user side version information, user identification information, screenshot operation time information, user positioning information and the like related to the target page.

Step 205, generating a first picture carrying information to be fed back.

In an optional mode, according to the information to be fed back, a two-dimensional code used for recording the information to be fed back is obtained, and then a first picture presenting the two-dimensional code is generated. By adopting the method, all the information to be fed back can be coded into the two-dimensional code, so that on one hand, the storage capacity required by the information to be fed back is reduced, and the bandwidth resource consumed by data transmission is reduced; on the other hand, the information to be fed back can be quickly decoded through scanning of the two-dimensional code, and the acquisition efficiency of the information to be fed back at the processing end is improved.

In another optional mode, according to the information to be fed back, text information corresponding to the information to be fed back is obtained, and a first picture presenting the text information is generated. By adopting the mode, the acquired information to be fed back can be visually checked through the first picture, so that a user or a processing person at a processing end can visually know or check the acquired information to be fed back conveniently.

In yet another alternative mode, according to the information to be fed back, a two-dimensional code for recording the information to be fed back and text information corresponding to the information to be fed back are obtained, and a first picture in which the two-dimensional code and the text information are presented is generated. The method is a combination of the two methods, and the flexibility of the processing end for acquiring the information to be fed back can be improved by adopting the method. Further optionally, generating the first picture presenting the two-dimensional code and the text information specifically includes: a first picture is generated that presents the two-dimensional code and a portion of the textual information. The part of text information is a core part in the text information corresponding to the information to be fed back, so that the size of the first picture is reduced, and transmission resources are saved.

And step 206, splicing the original page picture and the first picture to obtain a picture to be fed back for feeding back to the processing terminal.

As an optional manner in the embodiment of the present invention, after the original page picture captured by the user is obtained in step 201, a second picture carrying the prompt message is also generated, and the specific display content and display form of the prompt message and the like are not limited in the embodiment of the present invention, for example, the prompt message may be "please perform problem feedback with this picture" and the like. Step 206 specifically includes: and carrying out picture splicing on the original page picture, the first picture and the second picture to obtain a picture to be fed back. By adopting the mode, the user can be guided to utilize the generated picture to be fed back to perform problem feedback, the misoperation of the user is avoided, and the user experience is improved.

After the picture to be fed back is obtained, the picture to be fed back can be fed back by adopting at least one of the following feedback modes:

a first feedback mode of the picture to be fed back: aiming at a picture to be fed back, a feedback work order task is created; and executing the work order feedback task, and feeding back the picture to be fed back to the processing end. In the method, the feedback entry can be displayed, the feedback work order task is created after the user triggers the feedback entry, and the picture to be fed back is automatically fed back to the processing end, so that the feedback efficiency of the picture to be fed back is improved. As shown in fig. 3, after monitoring screenshot operation of a user for a target page, a feedback entry of "help feedback" and a sharing entry of "share screenshot" are shown. And after the user clicks the feedback entry, automatically creating a feedback work order task and automatically feeding the picture to be fed back to the processing end.

Optionally, in order to facilitate accurate processing of the processing end on the problem, in the method, after the feedback work order task is created, a work order type selection page is provided for the user, at least one work order type selection is displayed in the work order type selection page, and then the work order type selected by the user is obtained. And executing the work order feedback task, and feeding back the picture to be fed back and the work order type to the processing end.

And a second mode of feeding back the picture to be fed back: and storing the original page picture and the picture to be fed back into the user equipment so that the user equipment can feed back the picture to be fed back to the processing end. In the method, the user autonomously selects the feedback picture to feed back to the processing end, so that the flexibility of user operation is improved.

According to the information feedback method provided by the embodiment of the invention, the picture to be fed back containing the screenshot of the page and the information to be fed back can be obtained without manually inputting the feedback information by a user, so that the feedback efficiency and the feedback precision are improved; the embodiment of the invention specifically identifies the service type corresponding to the target page, and acquires the information to be fed back which is matched with the service type corresponding to the target page, thereby improving the extraction precision of the information to be fed back; in addition, in the embodiment of the invention, under the condition that the service type corresponding to the target page is the first order association type, the associated order information is obtained by analyzing the parameters of the target page, so that the obtaining efficiency of the order information is improved; under the condition that the service type corresponding to the target page is the second order association type, obtaining order information associated with the target page by sending a request carrying a page identifier to the server, and improving the obtaining precision of the order information; under the condition that the service type corresponding to the target page is the non-order-associated type, order information does not need to be extracted, and therefore the matching degree of the extracted information to be fed back and the service type corresponding to the page is improved.

Fig. 4 shows a flowchart of an information feedback method according to still another embodiment of the present invention. As shown in fig. 4, the method includes the steps of:

step 401, the target application performs screenshot monitoring registration in the user equipment system.

In order to quickly acquire an original page picture intercepted by a user, in the embodiment of the invention, the target application is registered as a screenshot listener in advance, so that the target application can quickly monitor a screenshot event after the user executes screenshot operation in a user equipment system.

At step 402, a user performs a screenshot operation.

And step 403, the target application performs screenshot monitoring callback.

Specifically, after the user executes screenshot operation in the target application, the target application performs screenshot monitoring callback. And determining a target page corresponding to the screenshot operation through the callback information.

Step 404, the target application detects whether to turn on a screenshot feedback switch; if yes, go to step 405; if not, step 405 is executed after the screenshot feedback switch is turned on.

In order to ensure smooth acquisition of the original page picture intercepted by the user, the target application detects whether to start the screenshot feedback switch or not, and keeps the screenshot feedback switch started before the user requests to acquire the original page picture intercepted by the user.

In an optional mode, the screenshot feedback switch is kept closed in a default state, and when the screenshot transmission is determined to be needed after the screenshot monitoring and callback is performed by the target application, the screenshot feedback switch is turned on, so that the overall overhead is reduced.

Step 405, the target application requests to obtain the original page picture intercepted by the user.

At step 406, the user device system returns the original page picture path to the target application.

In the embodiment of the invention, the original page picture path is returned to the target application by the user equipment system instead of the original page picture, so that the transmission resource is saved. The target application can quickly acquire the original page picture according to the original page picture path.

In step 407, the target application requests to obtain page order data.

The interface definition and interface request path of each page in the target application are different. In the embodiment of the invention, the target page is taken as a multi-order association type as an example to clarify the data request process. Specifically, after the target application requests that the target page is determined to be the second order association type, it is determined that page order data needs to be obtained to extract information to be fed back, and then the page order data is requested to be obtained from the target page according to the page identifier of the target page.

At step 408, the target page requests to obtain order data.

And the target page requests to acquire order data associated with the target page through an interface path established with the server.

In step 409, the server returns order data.

And the server side feeds back order data associated with the target page.

The target page returns page order data, step 410.

And the target page sends the order data which is fed back by the server and is associated with the target page and the page identifier of the target page to the target application.

In step 411, the target application generates information to be fed back and a corresponding two-dimensional code according to the page order data, and generates a picture to be fed back.

The target application can extract corresponding information to be fed back based on the acquired page order data, generate two-dimensional codes and/or text information corresponding to the information to be fed back, and generate a first picture containing the two-dimensional codes and/or the text information. And generating a picture to be fed back by splicing the first picture and the original page picture.

In an optional mode, a second picture carrying the prompt message can be generated, and the picture to be fed back is generated by splicing the first picture, the second picture and the original page picture.

As shown in fig. 5, the picture to be fed back is formed by splicing a second picture 51 showing a prompt message of "please use this picture to perform problem feedback" to better solve the problem, an intelligent path page (i.e. an original page picture) 52 intercepted by the user, and the first picture. The first picture further comprises a first part 53-1 containing text information corresponding to the information to be fed back and a second part 53-2 containing a two-dimensional code corresponding to the information to be fed back.

Step 412, saving the picture to be fed back.

In step 413, the target application sends the picture to be fed back to the processing end.

According to the information feedback method provided by the embodiment of the invention, the picture to be fed back containing the screenshot of the page and the information to be fed back can be obtained without manually inputting the feedback information by a user, so that the feedback efficiency and the feedback precision are improved; in addition, the target application in the embodiment of the invention is used for screenshot monitoring registration in a user equipment system, and can quickly acquire an original page picture intercepted by a user; and the user equipment system returns the original page picture path to the target application, and the target application extracts the original page picture based on the path, so that the transmission cost is saved.

Fig. 6 shows a flowchart of an information acquisition method according to an embodiment of the present invention. The information acquisition method provided by the embodiment of the invention can be executed at a server. As shown in fig. 6, the method includes the steps of:

step 601, receiving a picture to be fed back.

The specific obtaining manner of the picture to be fed back may refer to the description of the corresponding part in the above embodiment of the information feedback method, and is not described herein again.

Step 602, obtaining information to be fed back according to the picture to be fed back.

In an optional mode, if the picture to be fed back contains the two-dimensional code for recording the information to be fed back, the two-dimensional code presented by the picture to be fed back is scanned, so that the information to be fed back is obtained.

In another optional mode, if the picture to be fed back contains text information corresponding to the information to be fed back, performing text recognition on the text information presented by the picture to be fed back to obtain the information to be fed back.

According to the information acquisition method provided by the embodiment of the invention, the original page picture intercepted by the user and the picture to be fed back of the information to be fed back can be obtained at the same time, and the information to be fed back can be acquired by simply analyzing the picture to be fed back, so that the processing efficiency of the feedback problem is improved.

Fig. 7 is a schematic structural diagram illustrating an information feedback apparatus according to an embodiment of the present invention. As shown in fig. 7, the apparatus 700 includes: an acquisition module 710, an identification module 720, an extraction module 730, a generation module 740, and a concatenation module 750.

An obtaining module 710, configured to monitor a screenshot operation of a user for a target page, and obtain an original page picture captured by the user;

an identifying module 720, configured to identify a service type corresponding to the target page;

the extracting module 730 is configured to obtain information to be fed back, which is matched with the service type corresponding to the target page;

a generating module 740, configured to generate a first picture carrying the information to be fed back;

and the splicing module 750 is configured to perform picture splicing on the original page picture and the first picture to obtain a picture to be fed back, so as to feed back the picture to the processing end.

In an optional manner, the generating module 740 is further configured to: obtaining a two-dimensional code for recording the information to be fed back according to the information to be fed back; and generating a first picture presenting the two-dimensional code.

In an optional manner, the generation module 740 is further configured to: obtaining text information corresponding to the information to be fed back according to the information to be fed back; a first picture is generated that is presented with the textual information.

In an optional manner, the generation module 740 is further configured to: according to the information to be fed back, obtaining a two-dimensional code for recording the information to be fed back and text information corresponding to the information to be fed back; and generating a first picture in which the two-dimensional code and the text information are presented.

In an optional manner, the generating module 740 is further configured to: and generating a first picture in which the two-dimensional code and part of the text information are presented.

In an optional manner, the generating module 740 is further configured to: after the original page picture intercepted by the user is obtained, a second picture carrying prompt information is generated;

the stitching module 750 is further configured to: and carrying out picture splicing on the original page picture, the first picture and the second picture to obtain a picture to be fed back.

In an optional manner, the identification module 720 is further configured to:

acquiring a page identifier of the target page;

determining a service type matched with the page identifier of the target page according to the service type; wherein the service type comprises at least one of the following types: an order associated type and a no order associated type.

In an optional manner, the extraction module 730 is further configured to:

if the service type corresponding to the target page is the order association type, extracting order information associated with the target page; and extracting one or more of the following information to be fed back: and user side version information, user identification information, screenshot operation time information and user positioning information related to the target page.

wherein the first order association type comprises at least one of the following pages: the system comprises an order detail page, a preparation detail page, an exception marking detail page, a responsible cancellation detail page and a non-responsible cancellation detail page;

In an alternative manner, the extraction module 730 is further configured to: and if the service type corresponding to the target page is the first order association type, performing parameter analysis on the target page, and obtaining order information associated with the target page according to an analysis result.

In an optional manner, the extraction module 730 is further configured to: if the page type of the target page is a second order association type, extracting user identification information related to the target page, initiating an order information acquisition request carrying the user identification information to a server, and receiving order information which is sent by the server and matched with the user identification information.

In an optional manner, the extraction module 730 is further configured to:

if the service type corresponding to the target page is the order-free association type, extracting one or more of the following information to be fed back: and user side version information, user identification information, screenshot operation time information and user positioning information related to the target page.

In an optional manner, the information feedback apparatus 700 further includes: the creating module is used for creating a feedback work order task aiming at the picture to be fed back after the picture to be fed back is obtained;

and the execution module is used for executing the work order feedback task and feeding the picture to be fed back to the processing end.

In an optional manner, the information feedback apparatus 700 further includes: the work order type acquisition module is used for acquiring the work order type selected by the user after the feedback work order task is created;

In an optional manner, the information feedback apparatus 700 further includes: and the storage module is used for storing the original page picture and the picture to be fed back into the user equipment after the picture to be fed back is obtained, so that the user equipment can feed back the picture to be fed back to the processing end.

The descriptions of the modules refer to the corresponding descriptions in the method embodiments, and are not repeated herein.

According to the information feedback device provided by the embodiment of the invention, the picture to be fed back containing the screenshot of the page and the information to be fed back can be obtained without manually inputting the feedback information by a user, so that the feedback efficiency and the feedback precision are improved; in addition, the embodiment of the invention identifies the service type corresponding to the target page, and acquires the information to be fed back which is matched with the service type corresponding to the target page, thereby improving the extraction precision of the information to be fed back.

Fig. 8 is a schematic structural diagram showing an information acquisition apparatus according to an embodiment of the present invention. As shown in fig. 8, the apparatus 800 includes: a receiving module 810 and an obtaining module 820.

A receiving module 810, configured to receive the picture to be fed back sent by the information feedback device;

the obtaining module 820 is configured to obtain information to be fed back according to the picture to be fed back.

In an optional manner, the obtaining module 820 is further configured to:

In an optional manner, the obtaining module 820 is further configured to: and performing text recognition on the text information presented by the picture to be fed back to obtain the information to be fed back.

According to the information feedback device provided by the embodiment of the invention, the original page picture intercepted by the user and the picture to be fed back of the information to be fed back can be obtained at the same time, and the information to be fed back can be obtained by simply analyzing the picture to be fed back, so that the processing efficiency of the feedback problem is improved.

The embodiment of the invention also provides a nonvolatile computer storage medium, wherein the computer storage medium stores at least one executable instruction, and the executable instruction can execute the information feedback method and/or the information acquisition method in any method embodiment.

Fig. 9 is a schematic structural diagram of a computing device according to an embodiment of the present invention, and a specific embodiment of the present invention does not limit a specific implementation of the computing device.

As shown in fig. 9, the computing device may include: a processor (processor)902, a communication Interface 904, a memory 906, and a communication bus 908.

Wherein:

the processor 902, communication interface 904, and memory 906 communicate with one another via a communication bus 908.

A communication interface 904 for communicating with network elements of other devices, such as clients or other servers.

The processor 902 is configured to execute the program 910, and may specifically perform relevant steps in the above-described information feedback method and/or information acquisition method embodiments.

In particular, the program 910 may include program code that includes computer operating instructions.

The processor 902 may be a central processing unit CPU, or an Application Specific Integrated Circuit (ASIC), or one or more Integrated circuits configured to implement an embodiment of the invention. The computing device includes one or more processors, which may be the same type of processor, such as one or more CPUs; or may be different types of processors such as one or more CPUs and one or more ASICs.

A memory 906 for storing a program 910. The memory 906 may comprise high-speed RAM memory, and may also include non-volatile memory (non-volatile memory), such as at least one disk memory.

The program 910 may be specifically configured to enable the processor 902 to execute the information feedback method and/or the information acquisition method in any of the method embodiments described above. For specific implementation of each step in the program 910, reference may be made to corresponding descriptions in corresponding steps and units in the above embodiments of the information feedback method and/or the information acquisition method, which are not described herein again. It can be clearly understood by those skilled in the art that, for convenience and brevity of description, the specific working processes of the above-described devices and modules may refer to the corresponding process descriptions in the foregoing method embodiments, and are not described herein again.

The algorithms or displays presented herein are not inherently related to any particular computer, virtual system, or other apparatus. Various general purpose systems may also be used with the teachings herein. The required structure for constructing such a system will be apparent from the description above. In addition, embodiments of the present invention are not directed to any particular programming language. It is appreciated that a variety of programming languages may be used to implement the teachings of embodiments of the present invention as described herein, and any descriptions of specific languages are provided above to disclose preferred embodiments of the invention.

In the description provided herein, numerous specific details are set forth. It is understood, however, that embodiments of the invention may be practiced without these specific details. In some instances, well-known methods, structures and techniques have not been shown in detail in order not to obscure an understanding of this description.

Similarly, it should be appreciated that in the foregoing description of exemplary embodiments of the invention, various features of the embodiments of the invention are sometimes grouped together in a single embodiment, figure, or description thereof for the purpose of streamlining the disclosure and aiding in the understanding of one or more of the various inventive aspects. However, the disclosed method should not be interpreted as reflecting an intention that: that is, the claimed embodiments of the invention require more features than are expressly recited in each claim. Rather, as the following claims reflect, inventive aspects lie in less than all features of a single foregoing disclosed embodiment. Thus, the claims following the detailed description are hereby expressly incorporated into this detailed description, with each claim standing on its own as a separate embodiment of this invention.

Those skilled in the art will appreciate that the modules in the device in an embodiment may be adaptively changed and disposed in one or more devices different from the embodiment. The modules or units or components of the embodiments may be combined into one module or unit or component, and furthermore they may be divided into a plurality of sub-modules or sub-units or sub-components. All of the features disclosed in this specification (including any accompanying claims, abstract and drawings), and all of the processes or elements of any method or apparatus so disclosed, may be combined in any combination, except combinations where at least some of such features and/or processes or elements are mutually exclusive. Each feature disclosed in this specification (including any accompanying claims, abstract and drawings) may be replaced by alternative features serving the same, equivalent or similar purpose, unless expressly stated otherwise.

Furthermore, those skilled in the art will appreciate that while some embodiments herein include some features included in other embodiments, rather than other features, combinations of features of different embodiments are meant to be within the scope of the invention and form different embodiments. For example, in the following claims, any of the claimed embodiments may be used in any combination.

The various component embodiments of the invention may be implemented in hardware, or in software modules running on one or more processors, or in a combination thereof. Those skilled in the art will appreciate that a microprocessor or Digital Signal Processor (DSP) may be used in practice to implement some or all of the functionality of some or all of the components according to embodiments of the present invention. Embodiments of the invention may also be implemented as apparatus or device programs (e.g., computer programs and computer program products) for performing a portion or all of the methods described herein. Such programs implementing embodiments of the present invention may be stored on computer-readable media or may be in the form of one or more signals. Such a signal may be downloaded from an internet website or provided on a carrier signal or in any other form.

It should be noted that the above-mentioned embodiments illustrate rather than limit the invention, and that those skilled in the art will be able to design alternative embodiments without departing from the scope of the appended claims. In the claims, any reference signs placed between parentheses shall not be construed as limiting the claim. The word "comprising" does not exclude the presence of elements or steps not listed in a claim. The word "a" or "an" preceding an element does not exclude the presence of a plurality of such elements. Embodiments of the invention may be implemented by means of hardware comprising several distinct elements, and by means of a suitably programmed computer. In the unit claims enumerating several means, several of these means may be embodied by one and the same item of hardware. The usage of the words first, second and third, etcetera do not indicate any ordering. These words may be interpreted as names. The steps in the above embodiments should not be construed as limiting the order of execution unless specified otherwise.

Claims

1. An information feedback method, comprising:

identifying the service type corresponding to the target page, and acquiring information to be fed back matched with the service type corresponding to the target page; if the service type is the first order association type, performing parameter analysis on the target page to obtain order information associated with the target page; if the service type is a second order association type, extracting user identification information related to the target page, and receiving order information which is sent by the server and matched with the user identification information; if the service type is a non-order-association type, one or more of the following information to be fed back is extracted through a preset interface protocol between the service type and the user equipment: user side version information, user identification information, screenshot operation time information and user positioning information related to the target page;

generating a first picture carrying the information to be fed back;

2. The method of claim 1, wherein the generating the first picture carrying the information to be fed back further comprises:

obtaining a two-dimensional code for recording the information to be fed back according to the information to be fed back;

and generating a first picture presenting the two-dimensional code.

3. The method of claim 1, wherein the generating the first picture carrying the information to be fed back further comprises:

obtaining text information corresponding to the information to be fed back according to the information to be fed back;

a first picture is generated that is presented with the textual information.

4. The method of claim 1, wherein the generating the first picture carrying the information to be fed back further comprises:

according to the information to be fed back, obtaining a two-dimensional code for recording the information to be fed back and text information corresponding to the information to be fed back;

and generating a first picture in which the two-dimensional code and the text information are presented.

5. The method according to claim 4, wherein the generating of the first picture presented with the two-dimensional code and the text information is specifically: and generating a first picture in which the two-dimensional code and part of the text information are presented.

6. The method according to any one of claims 1-5, wherein after the obtaining of the original page picture intercepted by the user, the method further comprises:

generating a second picture carrying prompt information;

7. The method according to any one of claims 1 to 5, wherein the identifying the service type corresponding to the target page specifically is:

acquiring a page identifier of the target page;

8. The method according to claim 7, wherein if the service type corresponding to the target page is an order association type, the obtaining information to be fed back that is matched with the service type corresponding to the target page further comprises:

extracting order information associated with the target page; and

9. The method of claim 8, wherein the order association type further comprises: a first order association type and a second order association type;

10. The method of claim 9, wherein the parsing the parameters of the target page to obtain the order information associated with the target page further comprises:

11. The method according to claim 9, wherein the extracting of the user identification information related to the target page, and the receiving of the order information matched with the user identification information sent by the server specifically includes:

12. The method according to claim 1, wherein after the obtaining the picture to be fed back, the method further comprises:

aiming at a picture to be fed back, a feedback work order task is created;

13. The method of claim 12, wherein after the creating a feedback work order task, the method further comprises: acquiring a work order type selected by a user;

14. The method according to claim 1, wherein after the obtaining the picture to be fed back, the method further comprises:

15. An information acquisition method, comprising:

receiving a picture to be fed back obtained by the information feedback method according to any one of claims 1 to 14;

16. The method according to claim 15, wherein obtaining information to be fed back according to the picture to be fed back further comprises:

17. The method according to claim 15, wherein obtaining information to be fed back according to the picture to be fed back further comprises:

18. An information feedback apparatus, comprising:

the extraction module is used for acquiring information to be fed back matched with the service type corresponding to the target page; if the service type is the first order association type, performing parameter analysis on the target page to obtain order information associated with the target page; if the service type is a second order association type, extracting user identification information related to the target page, and receiving order information which is sent by the server and matched with the user identification information; if the service type is a no-order association type, extracting one or more of the following information to be fed back through a preset interface protocol between the service type and the user equipment: user side version information, user identification information, screenshot operation time information and user positioning information related to the target page;

and the splicing module is used for carrying out picture splicing on the original page picture and the first picture to obtain a picture to be fed back for feeding back to the processing end.

19. An information acquisition apparatus characterized by comprising:

a receiving module, configured to receive the picture to be fed back sent by the information feedback apparatus according to claim 18;

20. A computing device, comprising: the system comprises a processor, a memory, a communication interface and a communication bus, wherein the processor, the memory and the communication interface complete mutual communication through the communication bus;

the memory is used for storing at least one executable instruction, and the executable instruction causes the processor to execute the operation corresponding to the information feedback method according to any one of claims 1-14;

and/or the executable instructions cause the processor to execute the corresponding operation of the information acquisition method according to any one of claims 15-17.

21. A computer storage medium, wherein the storage medium stores at least one executable instruction, and the executable instruction causes a processor to execute an operation corresponding to the information feedback method according to any one of claims 1 to 14;