CN107835296A - A kind of problem feedback method and device - Google Patents
A kind of problem feedback method and device Download PDFInfo
- Publication number
- CN107835296A CN107835296A CN201710949294.6A CN201710949294A CN107835296A CN 107835296 A CN107835296 A CN 107835296A CN 201710949294 A CN201710949294 A CN 201710949294A CN 107835296 A CN107835296 A CN 107835296A
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- Prior art keywords
- user
- terminal
- feedback
- watermark
- option
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Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
- H04M1/724—User interfaces specially adapted for cordless or mobile telephones
- H04M1/72403—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality
- H04M1/7243—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality with interactive means for internal management of messages
- H04M1/72439—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality with interactive means for internal management of messages for image or video messaging
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/01—Customer relationship services
- G06Q30/015—Providing customer assistance, e.g. assisting a customer within a business location or via helpdesk
- G06Q30/016—After-sales
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/07—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail characterised by the inclusion of specific contents
- H04L51/10—Multimedia information
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/52—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail for supporting social networking services
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N1/00—Scanning, transmission or reproduction of documents or the like, e.g. facsimile transmission; Details thereof
- H04N1/32—Circuits or arrangements for control or supervision between transmitter and receiver or between image input and image output device, e.g. between a still-image camera and its memory or between a still-image camera and a printer device
- H04N1/32101—Display, printing, storage or transmission of additional information, e.g. ID code, date and time or title
- H04N1/32144—Display, printing, storage or transmission of additional information, e.g. ID code, date and time or title embedded in the image data, i.e. enclosed or integrated in the image, e.g. watermark, super-imposed logo or stamp
Abstract
The invention discloses a kind of problem feedback method and device, this method to include：After the screenshotss event of terminal user is listened to, show feedback problem option, when choosing operation of feedback problem option is directed to when receiving user, the watermark figure of the facility information for the terminal that screenshot picture generation is used comprising information of terminal user and terminal user, feeds back to application service provider by watermark figure.Above-mentioned technical proposal, direct guiding terminal user carries out problem feedback after terminal user's sectional drawing, in feedback element, watermark figure of the generation comprising information of terminal user and facility information, one watermark figure contains the key message of technical staff's needs, so as to reduce the cost bothered user and linked up with user, simplify the process of feedback of user, improve the efficiency that technical staff solves problem, and the experience of terminal user's feedback problem can be optimized closest to operations that are quick, easily completing feedback in the state of true application environment.
Description
Technical field
The present invention relates to problem feedback technique field, more particularly to a kind of problem feedback method and device.
Background technology
After mobilephone terminal user encounters problems, generally there are two kinds of method feedbacks：The first, mobilephone terminal user has work
The social connections mode of personnel, then fed back after mobilephone terminal user screenshotss using social tool, then technical staff relates to again
User, some key messages of user are inquired, by more people, repeatedly inquiry, be addressed the problem of end user.Second,
Social connections mode of the mobilephone terminal user without staff, it is necessary to find service provider offer feedback entrance after feed back.
But the above method has the following disadvantages：1st, after user's sectional drawing, technical staff is fed back to, technical staff can not lead to
A pictures are crossed, know key message, the facility information of user；2nd, technical staff is when inquiring user, multiple technical staff couple
It is not reciprocity that the key message and facility information of same user understands existence information.More people be present, repeatedly ask same information, easily
Cause the dislike of user, mismatch；3rd, the user of equipment is not known about to some, it is necessary to guide user to go to coordinate, user, which exists, to be learned
Practise cost；4th, it is deeper to feed back entrance, it is not difficult to find, increase the feedback cost of user, user easily abandons.
The content of the invention
In view of the above problems, it is proposed that the present invention so as to provide one kind overcome above mentioned problem or at least in part solve on
State a kind of the problem feedback method and device of problem.To help terminal user's fast and accurately feedback problem.
The present invention provides a kind of problem feedback method, including：
After the screenshotss event of terminal user is listened to, feedback problem option is shown；
When choosing operation of the feedback problem option is directed to when receiving user, screenshot picture generation is included into the end
The watermark figure of the facility information for the terminal that end subscriber information and the terminal user use；
The watermark figure is fed back into application service provider.
In one embodiment, the display feedback problem option, it may include：
Guiding window is ejected in viewing area, the guiding window includes feedback problem option.
In one embodiment, the guiding window also includes sharing option, and methods described may also include：
Share when choosing operation of option for described when receiving user, screenshot picture is shared to social networks.
It is in one embodiment, described that the watermark figure is fed back into application service provider, it may include：
Receive the selection operation that user is directed to icon corresponding at least one application service provider；
In response to receiving the selection operation, the watermark figure is fed back to the application service provider of user's selection.
In one embodiment, the information of terminal user includes but is not limited to the account of terminal user, and the terminal is used
The facility information for the terminal that family uses includes but is not limited to：Terminal models, terminal hardware unique mark and/or terminal operation system
System.
The present invention also provides a kind of problem feedback device, including：
Display module, for after the screenshotss event of terminal user is listened to, showing feedback problem option；
Generation module, for being directed to when choosing operation of the feedback problem option when receiving user, by screenshot picture
The watermark figure of the facility information for the terminal that generation uses comprising the information of terminal user and the terminal user；
Feedback module, for the watermark figure to be fed back into application service provider.
In one embodiment, the display module, it may include：
Display sub-module, for ejecting guiding window in viewing area, the guiding window includes feedback problem option.
In one embodiment, the guiding window also includes sharing option, and described device may also include：
Sharing module, for sharing when choosing operation of option for described when receiving user, screenshot picture is shared
To social networks.
In one embodiment, the feedback module, it may include：
Receiving submodule, grasped for receiving user for the selection of icon corresponding at least one application service provider
Make；
Submodule is fed back, in response to receiving the selection operation, the watermark figure to be fed back into user's selection
Application service provider.
In one embodiment, the information of terminal user includes the account of terminal user, what the terminal user used
The facility information of terminal includes：Terminal models, terminal hardware unique mark and/or terminal operating system.
The technical scheme that embodiments of the invention provide can include the following benefits：
Above-mentioned technical proposal, by after the screenshotss event of terminal user is listened to, showing feedback problem option, working as reception
When choosing operation of feedback problem option is directed to user, screenshot picture generation is made comprising information of terminal user and terminal user
The watermark figure of the facility information of terminal, watermark figure is fed back into application service provider.After terminal user's sectional drawing directly
Guiding terminal user carries out problem feedback, in feedback element, watermark figure of the generation comprising information of terminal user and facility information, and one
Zhang Shuiyin figures contain the key message of technical staff's needs, so as to reduce the cost bothered user and linked up with user, letter
Change the process of feedback of user, improve the efficiency that technical staff solves problem, and can be in closest true application environment
In the state of operations that are quick, easily completing feedback, optimize the experience of terminal user's feedback problem.
Other features and advantages of the present invention will be illustrated in the following description, also, partly becomes from specification
Obtain it is clear that or being understood by implementing the present invention.The purpose of the present invention and other advantages can be by the explanations write
Specifically noted structure is realized and obtained in book, claims and accompanying drawing.
Below by drawings and examples, technical scheme is described in further detail.
Brief description of the drawings
Accompanying drawing is used for providing a further understanding of the present invention, and a part for constitution instruction, the reality with the present invention
Apply example to be used to explain the present invention together, be not construed as limiting the invention.In the accompanying drawings：
Fig. 1 is a kind of flow chart of problem feedback method in the embodiment of the present invention；
Fig. 2 is the schematic diagram that watermark figure is generated in the embodiment of the present invention；
The flow chart that Fig. 3 is step S13 in a kind of problem feedback method in the embodiment of the present invention；
Fig. 4 is a kind of block diagram of problem feedback device in the embodiment of the present invention；
Fig. 5 is a kind of block diagram of feedback module 43 in problem feedback device in the embodiment of the present invention.
Embodiment
The preferred embodiments of the present invention are illustrated below in conjunction with accompanying drawing, it will be appreciated that described herein preferred real
Apply example to be merely to illustrate and explain the present invention, be not intended to limit the present invention.
Fig. 1 show a kind of flow chart of problem feedback method in the embodiment of the present invention, as shown in figure 1, the problem is fed back
Method comprises the following steps S11-S13：
Step S11, after the screenshotss event of terminal user is listened to, show feedback problem option.
Step S12, when choosing operation of feedback problem option is directed to when receiving user, by screenshot picture generation comprising eventually
The watermark figure of the facility information for the terminal that end subscriber information and terminal user use.
Step S13, watermark figure is fed back into application service provider.
Terminal user can be potentially encountered sudden strain of a muscle and move back, eject abnormal window or the page when a certain application is operated
The problems such as showing abnormal (for example button is occluded), at this moment, the demand of the oriented application service provider's feedback problem of user.The present invention
A kind of method of rapid feedback problem is provided.In the embodiment of the present invention, after terminal user encounters problems in operation, to the page
Screenshotss are carried out, after terminal system listens to the screenshotss event, in a manner of message or other manner sends the screenshotss event
Give application service provider.After application service provider receives the screenshotss event, feedback problem option can be shown.If user selects
In the option, the then facility information for the terminal that generation uses comprising information of terminal user and terminal user watermark figure, such as Fig. 2 institutes
Show.Watermark figure is finally fed back into application service provider.The technical staff of application service provider can according to the sectional drawing of the page
To extract the operation data of user, the crucial letter such as facility information of the terminal used further according to information of terminal user and terminal user
Breath determines produced problem, and then solves problem.If terminal user is not because the page goes wrong to enter current page
Row sectional drawing, and simply simple sectional drawing or want to share sectional drawing to circle of friends, then it can click on cancel key.
The above method of the embodiment of the present invention, by after the screenshotss event of terminal user is listened to, showing feedback problem
Option, when choosing operation of feedback problem option is directed to when receiving user, screenshot picture generation is included into information of terminal user
The watermark figure of the facility information of the terminal used with terminal user, watermark figure is fed back into application service provider.Used in terminal
Direct guiding terminal user carries out problem feedback after the sectional drawing of family, and in feedback element, generation is believed comprising information of terminal user and equipment
The watermark figure of breath, a watermark figure contain the key message of technical staff's needs, user and and user are bothered so as to reduce
The cost of communication, the process of feedback of user is simplified, improve the efficiency that technical staff solves problem, and can be closest
Operations that are quick, easily completing feedback in the state of true application environment, optimize the body of terminal user's feedback problem
Test.
In one embodiment, the display feedback problem option in step S11, it may include step A：
Step A, guiding window is ejected in viewing area, and guiding window includes feedback problem option.
After user's screenshotss, ejection guiding window, guiding window includes feedback problem option, directly guides user to go to feed back.
After user chooses feedback problem option, snapshot is replaced with watermark figure.The present embodiment guides window by ejecting, can be more
Easily help terminal user's feedback problem.
In one embodiment, window is guided also to include sharing option, the problem feedback method may also include step B：
Step B, when receiving user for sharing when choosing operation of option, screenshot picture is shared to social networks.
In some cases, user's screenshotss are in order to which screenshot picture is shared to social activities such as wechat, circle of friends, QQ, QQ spaces
Network.In the present embodiment, guiding window may also include in addition to including feedback problem option and share option, and guiding user shares.This
Embodiment is after user's screenshotss, and ejection guiding window, bootable user is shared, therefore can easily and efficiently be helped end
End subscriber is shared.
In one embodiment, as shown in figure 3, step S13 may include following steps S131-S132：
Step S131, receive the selection operation that user is directed to icon corresponding at least one application service provider.
Step S132, in response to receiving selection operation, watermark figure is fed back to the application service provider of user's selection.
In the present embodiment, terminal user can be by clicking on the icon applied, as shown in Fig. 2 being provided by application service
The interface of side feeds back to the watermark figure and user's other information customer service or the technical staff of application service provider, so as to
Can more easily and efficiently feedback problem.
In one embodiment, information of terminal user includes but is not limited to the account of terminal user, what terminal user used
The facility information of terminal includes but is not limited to：Terminal models, terminal hardware unique mark and/or terminal operating system.
Based on same inventive concept, the embodiment of the present invention additionally provides a kind of problem feedback device, by the device is solved
Certainly the principle of problem is similar to foregoing problems feedback method, therefore the implementation of the device may refer to the implementation of preceding method, weight
Multiple part repeats no more.
Fig. 4 show a kind of block diagram of problem feedback device in the embodiment of the present invention, as shown in figure 4, problem feedback dress
Put including：
Display module 41, for after the screenshotss event of terminal user is listened to, showing feedback problem option；
Generation module 42, for being directed to when choosing operation of feedback problem option when receiving user, screenshot picture is given birth to
Into the watermark figure of the facility information of the terminal used comprising information of terminal user and terminal user；
Feedback module 43, for watermark figure to be fed back into application service provider.
The said apparatus of the embodiment of the present invention, by after the screenshotss event of terminal user is listened to, showing feedback problem
Option, when choosing operation of feedback problem option is directed to when receiving user, screenshot picture generation is included into information of terminal user
The watermark figure of the facility information of the terminal used with terminal user, watermark figure is fed back into application service provider.Used in terminal
Direct guiding terminal user carries out problem feedback after the sectional drawing of family, and in feedback element, generation is believed comprising information of terminal user and equipment
The watermark figure of breath, a watermark figure contain the key message of technical staff's needs, user and and user are bothered so as to reduce
The cost of communication, the process of feedback of user is simplified, improve the efficiency that technical staff solves problem, and can be closest
Operations that are quick, easily completing feedback in the state of true application environment, optimize the body of terminal user's feedback problem
Test.In one embodiment, display module 41, it may include：
Display sub-module, for ejecting guiding window in viewing area, guiding window includes feedback problem option.
In one embodiment, window is guided also to include sharing option, the problem feedback device may also include：
Sharing module, for when receiving user for sharing when choosing operation of option, screenshot picture to be shared to society
Hand over network.
In one embodiment, as shown in figure 5, feedback module 43, it may include：
Receiving submodule 431, the selection of icon corresponding at least one application service provider is directed to for receiving user
Operation；
Submodule 432 is fed back, in response to receiving selection operation, the application that watermark figure is fed back to user's selection to take
Be engaged in provider.
In one embodiment, information of terminal user includes the account of terminal user, and the terminal that terminal user uses is set
Standby information includes：Terminal models, terminal hardware unique mark and/or terminal operating system.
It should be understood by those skilled in the art that, embodiments of the invention can be provided as method, system or computer program
Product.Therefore, the present invention can use the reality in terms of complete hardware embodiment, complete software embodiment or combination software and hardware
Apply the form of example.Moreover, the present invention can use the computer for wherein including computer usable program code in one or more
The shape for the computer program product that usable storage medium is implemented on (including but is not limited to magnetic disk storage and optical memory etc.)
Formula.
The present invention is the flow with reference to method according to embodiments of the present invention, equipment (system) and computer program product
Figure and/or block diagram describe.It should be understood that can be by every first-class in computer program instructions implementation process figure and/or block diagram
Journey and/or the flow in square frame and flow chart and/or block diagram and/or the combination of square frame.These computer programs can be provided
The processors of all-purpose computer, special-purpose computer, Embedded Processor or other programmable data processing devices is instructed to produce
A raw machine so that produced by the instruction of computer or the computing device of other programmable data processing devices for real
The device for the function of being specified in present one flow of flow chart or one square frame of multiple flows and/or block diagram or multiple square frames.
These computer program instructions, which may be alternatively stored in, can guide computer or other programmable data processing devices with spy
Determine in the computer-readable memory that mode works so that the instruction being stored in the computer-readable memory, which produces, to be included referring to
Make the manufacture of device, the command device realize in one flow of flow chart or multiple flows and/or one square frame of block diagram or
The function of being specified in multiple square frames.
These computer program instructions can be also loaded into computer or other programmable data processing devices so that counted
Series of operation steps is performed on calculation machine or other programmable devices to produce computer implemented processing, so as in computer or
The instruction performed on other programmable devices is provided for realizing in one flow of flow chart or multiple flows and/or block diagram one
The step of function of being specified in individual square frame or multiple square frames.
Obviously, those skilled in the art can carry out the essence of various changes and modification without departing from the present invention to the present invention
God and scope.So, if these modifications and variations of the present invention belong to the scope of the claims in the present invention and its equivalent technologies
Within, then the present invention is also intended to comprising including these changes and modification.
Claims (10)
- A kind of 1. problem feedback method, it is characterised in that including：After the screenshotss event of terminal user is listened to, feedback problem option is shown；When choosing operation of the feedback problem option is directed to when receiving user, screenshot picture generation is used comprising the terminal The watermark figure of the facility information for the terminal that family information and the terminal user use；The watermark figure is fed back into application service provider.
- 2. the method as described in claim 1, it is characterised in that the display feedback problem option, including：Guiding window is ejected in viewing area, the guiding window includes feedback problem option.
- 3. method as claimed in claim 2, it is characterised in that the guiding window also includes sharing option, and methods described is also Including：Share when choosing operation of option for described when receiving user, screenshot picture is shared to social networks.
- 4. the method as described in claim 1, it is characterised in that it is described that the watermark figure is fed back into application service provider, Including：Receive the selection operation that user is directed to icon corresponding at least one application service provider；In response to receiving the selection operation, the watermark figure is fed back to the application service provider of user's selection.
- 5. such as the method any one of claim 1-4, it is characterised in that the information of terminal user includes terminal user Account, the facility information for the terminal that the terminal user uses includes：Terminal models, terminal hardware unique mark and/or end Hold operating system.
- A kind of 6. problem feedback device, it is characterised in that including：Display module, for after the screenshotss event of terminal user is listened to, showing feedback problem option；Generation module, for being directed to when choosing operation of the feedback problem option when receiving user, screenshot picture is generated The watermark figure of the facility information of the terminal used comprising the information of terminal user and the terminal user；Feedback module, for the watermark figure to be fed back into application service provider.
- 7. device as claimed in claim 6, it is characterised in that the display module, including：Display sub-module, for ejecting guiding window in viewing area, the guiding window includes feedback problem option.
- 8. device as claimed in claim 7, it is characterised in that the guiding window also includes sharing option, and described device is also Including：Sharing module, for sharing when choosing operation of option for described when receiving user, screenshot picture is shared to society Hand over network.
- 9. device as claimed in claim 6, it is characterised in that the feedback module, including：Receiving submodule, the selection operation of icon corresponding at least one application service provider is directed to for receiving user；Submodule is fed back, in response to receiving the selection operation, the watermark figure to be fed back to the application of user's selection Service provider.
- 10. such as the device any one of claim 6-9, it is characterised in that the information of terminal user is used including terminal The account at family, the facility information for the terminal that the terminal user uses include：Terminal models, terminal hardware unique mark and/or Terminal operating system.
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| Application Number | Priority Date | Filing Date | Title |
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| CN201710949294.6A CN107835296A (en) | 2017-10-12 | 2017-10-12 | A kind of problem feedback method and device |
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| Application Number | Priority Date | Filing Date | Title |
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| CN201710949294.6A CN107835296A (en) | 2017-10-12 | 2017-10-12 | A kind of problem feedback method and device |
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| CN201710949294.6A Pending CN107835296A (en) | 2017-10-12 | 2017-10-12 | A kind of problem feedback method and device |
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