CN110858816A - Household appliance system, household appliance and refrigerator - Google Patents

Household appliance system, household appliance and refrigerator Download PDF

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Publication number
CN110858816A
CN110858816A CN201910635962.7A CN201910635962A CN110858816A CN 110858816 A CN110858816 A CN 110858816A CN 201910635962 A CN201910635962 A CN 201910635962A CN 110858816 A CN110858816 A CN 110858816A
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CN
China
Prior art keywords
home appliance
information
server
user information
user
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Pending
Application number
CN201910635962.7A
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Chinese (zh)
Inventor
氏田庆彦
丸谷裕树
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Toshiba Lifestyle Products and Services Corp
Original Assignee
Toshiba Lifestyle Products and Services Corp
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Toshiba Lifestyle Products and Services Corp filed Critical Toshiba Lifestyle Products and Services Corp
Publication of CN110858816A publication Critical patent/CN110858816A/en
Pending legal-status Critical Current

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Classifications

    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00Data switching networks
    • H04L12/28Data switching networks characterised by path configuration, e.g. LAN [Local Area Networks] or WAN [Wide Area Networks]
    • H04L12/2803Home automation networks
    • H04L12/2823Reporting information sensed by appliance or service execution status of appliance services in a home automation network
    • FMECHANICAL ENGINEERING; LIGHTING; HEATING; WEAPONS; BLASTING
    • F25REFRIGERATION OR COOLING; COMBINED HEATING AND REFRIGERATION SYSTEMS; HEAT PUMP SYSTEMS; MANUFACTURE OR STORAGE OF ICE; LIQUEFACTION SOLIDIFICATION OF GASES
    • F25DREFRIGERATORS; COLD ROOMS; ICE-BOXES; COOLING OR FREEZING APPARATUS NOT OTHERWISE PROVIDED FOR
    • F25D29/00Arrangement or mounting of control or safety devices
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00Data switching networks
    • H04L12/28Data switching networks characterised by path configuration, e.g. LAN [Local Area Networks] or WAN [Wide Area Networks]
    • H04L12/2803Home automation networks
    • H04L12/2807Exchanging configuration information on appliance services in a home automation network
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00Data switching networks
    • H04L12/28Data switching networks characterised by path configuration, e.g. LAN [Local Area Networks] or WAN [Wide Area Networks]
    • H04L12/2803Home automation networks
    • H04L12/2823Reporting information sensed by appliance or service execution status of appliance services in a home automation network
    • H04L12/2827Reporting to a device within the home network; wherein the reception of the information reported automatically triggers the execution of a home appliance functionality
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00Network arrangements or protocols for supporting network services or applications
    • H04L67/01Protocols
    • H04L67/02Protocols based on web technology, e.g. hypertext transfer protocol [HTTP]
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00Network arrangements or protocols for supporting network services or applications
    • H04L67/01Protocols
    • H04L67/12Protocols specially adapted for proprietary or special-purpose networking environments, e.g. medical networks, sensor networks, networks in vehicles or remote metering networks
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00Data switching networks
    • H04L12/28Data switching networks characterised by path configuration, e.g. LAN [Local Area Networks] or WAN [Wide Area Networks]
    • H04L12/2803Home automation networks
    • H04L2012/2847Home automation networks characterised by the type of home appliance used
    • H04L2012/285Generic home appliances, e.g. refrigerators
    • YGENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
    • Y02TECHNOLOGIES OR APPLICATIONS FOR MITIGATION OR ADAPTATION AGAINST CLIMATE CHANGE
    • Y02BCLIMATE CHANGE MITIGATION TECHNOLOGIES RELATED TO BUILDINGS, e.g. HOUSING, HOUSE APPLIANCES OR RELATED END-USER APPLICATIONS
    • Y02B40/00Technologies aiming at improving the efficiency of home appliances, e.g. induction cooking or efficient technologies for refrigerators, freezers or dish washers

Abstract

Provided are a home appliance system, a home appliance, and a refrigerator, wherein information relating to the home appliance is notified to a user via a communication terminal provided independently of the home appliance. The home appliance system according to the present embodiment includes: a server; a home appliance device; and a communication terminal connected to the server so as to be able to communicate with the home appliance and provided independently of the home appliance, wherein the home appliance has an identification code for identifying the home appliance, the communication terminal has a user information registration function of registering user information related to a user in the server and a home appliance information registration function of registering home appliance information indicating the home appliance identified based on the identification code in the server, and the server manages the user information registered by the user information registration function and the home appliance information registered by the home appliance information registration function in association with each other.

Description

Household appliance system, household appliance and refrigerator
Technical Field
The present embodiment relates to a home appliance system, a home appliance and a refrigerator that constitute the home appliance system.
Background
For example, as disclosed in patent document 1, a conventional home appliance displays information related to the home appliance, such as failure information, on a liquid crystal display panel provided in the home appliance.
Patent document 1: japanese patent laid-open publication No. 2000-121238
However, in the conventional configuration in which the information related to the home appliance is displayed only on the liquid crystal display panel of the home appliance, for example, when the user goes out, the information related to the home appliance cannot be notified to the user.
Disclosure of Invention
The present embodiment provides a home appliance system that notifies a user of information related to a home appliance via a communication terminal provided independently of the home appliance, a home appliance that constructs the home appliance, and a refrigerator.
The home appliance system according to the present embodiment includes: a server; a home appliance device; and a communication terminal connected to the server so as to be able to communicate with the server and provided independently of the home appliance. The home appliance has an identification code for identifying the home appliance. The communication terminal has a user information registration function of registering user information related to a user in the server, and a home appliance information registration function of registering home appliance information indicating the home appliance identified based on the identification code in the server. The server manages the user information registered by the user information registration function and the home appliance information registered by the home appliance information registration function in association with each other.
The home appliance according to the present embodiment constitutes a home appliance system according to the present embodiment. The refrigerator according to the present embodiment constitutes the home appliance system according to the present embodiment.
Drawings
Fig. 1 is a diagram schematically showing an example of the configuration of a home appliance system according to the present embodiment.
Fig. 2 is a diagram schematically showing an example of the configuration of the refrigerator according to the present embodiment.
Fig. 3 is a diagram schematically showing an example of the configuration of the communication terminal according to the present embodiment.
Fig. 4 is a block diagram schematically showing an example of the configuration of a control system of a communication terminal according to the present embodiment.
Fig. 5 is a diagram schematically showing an example of a user information registration screen at the time of registration of the communication terminal according to the present embodiment.
Fig. 6 is a diagram schematically showing an example of a home appliance information registration screen according to the present embodiment.
Fig. 7 is a diagram schematically showing an example of a user information registration screen at the time of registration of the home appliance according to the present embodiment.
Fig. 8 is a diagram schematically showing an example of a display screen of service information according to the present embodiment.
Description of the reference numerals
In the figure, 10 denotes a home appliance system, 11 denotes a server, 12 denotes a home appliance (refrigerator), and 13 denotes a communication terminal.
Detailed Description
Hereinafter, one embodiment of a home appliance system, a home appliance, and a refrigerator will be described with reference to the drawings. The home appliance system 10 illustrated in fig. 1 includes a server 11, a home appliance 12, and a communication terminal 13. The server 11 is a so-called cloud server connected via the internet 14 such as the internet. The home electric appliances 12 are, for example, refrigerators, washing machines, self-propelled cleaners, and the like, and a plurality of them are provided in the room 15. The communication terminal 13 is, for example, a portable communication terminal carried by a user, and is communicably connected to the server 11 via a modem 16, a router 17, and the internet 14. The communication terminal 13 is provided independently of the home appliance 12.
As illustrated in fig. 2, a refrigerator, which is an example of the home appliance 12, is provided with an identification code 21 for identifying the refrigerator. In the present embodiment, the identification code 21 is attached to the inner surface of the storage compartment door that opens and closes the storage compartment. The identification code 21 is formed of, for example, a QR code (registered trademark), and various information for identifying the refrigerator provided with the identification code 21 is encoded. The information encoded in the identification code 21 is, for example, a production number, a type name, a model number, etc. of the refrigerator. The refrigerator includes a communication module, not shown, and is communicably connected to the server 11 or the communication terminal 13 via the router 17 and the internet 14.
As illustrated in fig. 3, the communication terminal 13 includes a display screen 31, operation buttons 32, a microphone 33, a speaker 34, a camera 35, a communication module 36, and the like. The display screen 31 constitutes a so-called touch panel, and the touch buttons provided on the display screen 31 also function as operation buttons. The camera 35 is configured to be able to read the identification code 21, and the communication terminal 13 is configured to be able to decode the encoded information from the identification code 21 read by the camera 35. The communication module 36 can communicatively connect the communication terminal 13 to the server 11, and can also communicatively connect the communication terminal 13 to the home appliance 12.
As illustrated in fig. 4, the communication terminal 13 virtually realizes the user information registration function unit 42 and the home appliance information registration function unit 43 by software by executing a dedicated application program by the control device 41 that controls the entire operation of the communication terminal 13. The communication terminal 13 may be configured by hardware, or may be configured by a combination of software and hardware, as well as the user information registration function unit 42 and the home appliance information registration function unit 43.
The user information registration function unit 42 realizes a function of registering user information related to a user in the server 11. Specifically, when "user information registration" is selected on the menu screen of the dedicated application, the user information registration function unit 42 displays a user information registration screen G1 illustrated in fig. 5 on the display screen 31 of the communication terminal 13. Although not shown in detail, the user information registration screen G1 can input various information related to the user, such as a mail address and a password that can be set arbitrarily, and can also input information such as the gender, the year, month and day of birth, the residence, the difference between the maiden and maiden, the occupation, the number of people at home, and the presence or absence of children. When the user information registration button B1 is operated in a state where the user information is input on the user information registration screen G1, the user information registration function unit 42 registers the input user information in the server 11. This completes registration of various information on the user using the home appliance system 10.
The home appliance information registration function unit 43 realizes a function of registering home appliance information indicating the home appliance 12 identified based on the identification code 21 read by the camera 35 in the server 11. In the present embodiment, the home appliance information registration function unit 43 is configured to operate in conjunction with the camera 35 of the communication terminal 13.
When "home appliance information registration" is selected on the menu screen of the dedicated application program, the home appliance information registration function unit 43 displays a home appliance information registration screen G2 illustrated in fig. 6 on the display screen 31 of the communication terminal 13. The home appliance information registration screen G2 is provided with a scan button B2. When the scan button B2 is operated, the home appliance information registration function unit 43 activates the camera 35 of the communication terminal 13 to be able to read the identification code 21. Further, when the identification code 21 of the home appliance 12 is read by the camera 35 of the communication terminal 13 in response to the operation of the operation button 32 by the user, the home appliance information registration function unit 43 decodes and reads information related to the home appliance 12, such as a production number, a type name, a model number, and the like, encoded in the read identification code 21. Further, the home appliance information registration function unit 43 identifies the home appliance 12 based on the read information. Further, the home appliance information registration function unit 43 displays home appliance information, which is various information related to the recognized home appliance 12, on the home appliance information registration screen G2 as illustrated in fig. 6.
Further, when the home appliance information registration button B3 is operated on the home appliance information registration screen G2, the home appliance information registration function unit 43 registers, in the server 11, home appliance information indicating the home appliance 12 identified based on the identification code 21, that is, information indicating which home appliance 12 the user uses is which home appliance 12. In the present embodiment, "identifying the home appliance 12" does not mean identifying the type of the home appliance 12, but means identifying which home appliance 12 the user uses.
The home appliance information registration function unit 43 can register the user information in the server 11 even when the home appliance information is registered in the server by the home appliance information registration function. Specifically, when the user information registration button B4 is operated on the home appliance information registration screen G2, the home appliance information registration function unit 43 displays a user information registration screen G3 illustrated in fig. 7 on the display screen 31 of the communication terminal 13. The user information registration screen G3 can be used to input information such as the gender, the date of birth, the residence, the difference between the maiden and maiden, the occupation, the number of family members, and the presence or absence of children. When the user information registration button B5 is operated in a state where the user information is input on the user information registration screen G3, the home appliance information registration function unit 43 registers the input user information in the server 11. This completes registration of various information on the user using the home appliance system 10.
Here, when the user information is registered by the home appliance information registration function, the server 11 includes user information registered via the user information registration screen G1, which is user information registered by the user information registration function, and user information registered via the user information registration screen G3, which is user information registered by the home appliance information registration function. Therefore, the server 11 may be configured to have a user information confirmation function of confirming whether or not the user information registered by the user information registration function and the user information registered by the home appliance information registration function match each other. According to this configuration having the user information confirmation function, the server 11 can confirm whether or not the user information registered by the user information registration function and the user information registered by the home appliance information registration function match each other, and when the contents of the two pieces of user information do not match as a result of the confirmation, for example, a notification indicating that the pieces of user information do not match each other, a notification prompting re-registration of the pieces of user information, a notification requesting selection of which piece of user information is correctly registered, and the like can be transmitted to the communication terminal 13.
As described above, the communication terminal 13 has the user information registration function of registering the user information related to the user in the server 11, and the home appliance information registration function of registering the home appliance information indicating the home appliance 12 identified based on the identification code 21 in the server 11. Further, the server 11 is configured to manage user information registered by the user information registration function and home appliance information registered by the home appliance information registration function in association with each other. That is, the server 11 is configured to be able to grasp which user uses which home appliance 12 by managing the user information and the home appliance information in association with each other.
Further, the server 11 is configured to provide the communication terminal 13 in which the user information is registered, with service information related to the home appliance 12 indicated by the home appliance information managed in association with the user information. Here, the service information provided by the server 11 is, for example, repair-related information related to repair of the home appliance 12, a specification of use of the home appliance 12, and the like. The communication terminal 13 can display the service information provided from the server 11 on the display screen 31. The repair-related information is information such as a contact address of a customer support center for repairing the home appliance 12, a contact address of a replacement component manufacturer of the home appliance 12, and the like. In this case, the server 11 may be configured to provide a contact address between a dedicated customer support center and a component manufacturer associated with the home appliance 12 based on information such as a production number, a type name, and a model number of the registered home appliance 12.
The communication terminal 13 is also capable of connecting to the home appliance 12 so as to be able to communicate with the home appliance 12, and thereby displaying the service information provided from the home appliance 12 on the display screen 31. Here, the service information provided by the home appliance 12 is, for example, door opening/closing history information indicating an opening/closing history of a storage door, operation state information indicating an operation state of a refrigerator, or the like in the case where the home appliance 12 is a refrigerator. The opening/closing history of the storage compartment door can be obtained based on a detection result detected by a door opening sensor provided in the refrigerator and detecting opening/closing of the storage compartment door, for example. The communication terminal 13 can also display the service information provided from the home appliance 12 on the display screen 31.
Fig. 8 shows an example of a display screen G4 of service information provided from the server 11 to the communication terminal 13. In this case, various buttons such as a "menu set" button B11, an "option purchase" button B12, a "common problem" button B13, an "instruction manual" button B14, a "Web repair acceptance" button B15, and a "gate repair budget cost table" button B16 are provided on the display screen G4 of the service information.
The "menu set" button B11 is a button for providing a menu of cuisine recommended to the user as service information based on information such as the address of the user registered in the server 11, the number of persons in the home, and the presence or absence of children. When the "menu set" button B11 is operated, the server 11 provides the communication terminal 13 with a recommended menu, the store information of the food materials used in the menu, and the like, and displays the menu on the display screen 31 of the communication terminal 13.
The "optional component purchase" button B12 is a button for providing information relating to optional components of the home appliance 12 registered in the server 11 as service information. When the "option purchase" button B12 is operated, information such as descriptions of registered optional components of the home appliance 12 and the purchaser is provided from the server 11 to the communication terminal 13, and is displayed on the display screen 31 of the communication terminal 13.
The "common question" button B13 is a button for providing, as service information, questions and answers frequently occurring with respect to the home appliance 12 registered in the server 11. When the "frequently asked questions" button B13 is operated, Q & a information in which questions and answers frequently generated for the registered home electric appliances 12 are collected is supplied from the server 11 to the communication terminal 13, and is displayed on the display screen 31 of the communication terminal 13.
The "manual" button B14 is a button for providing a manual of the home appliance 12 registered in the server 11 as service information. When the "instruction manual" button B14 is operated, the server 11 provides the registered instruction manual of the home appliance 12 to the communication terminal 13, and displays the instruction manual on the display screen 31 of the communication terminal 13.
The "Web repair acceptance" button B15 is a button that can automatically transmit a repair request to a client support center that performs repair of the home appliance 12 registered in the server 11. When the "Web repair acceptance" button B15 is operated, the server 11 transmits a repair request to the customer support center that performs the repair of the registered home electric appliance 12.
The "gate repair budget cost table" button B16 is a button for providing, as service information, the cost for the case where the home appliance 12 registered in the server 11 is requested to perform gate repair. When the "gate entry repair budget cost table" button B16 is operated, the server 11 provides the communication terminal 13 with the cost table information in which the cost for the registered home appliance 12 to request the gate entry repair is summed, and displays the information on the display screen 31 of the communication terminal 13.
According to the home appliance system 10 of the present embodiment, the communication terminal 13 has a user information registration function of registering user information related to a user in the server 11, and a home appliance information registration function of registering home appliance information indicating the home appliance 12 identified based on the identification code 21 in the server 11. Further, the server 11 is configured to manage the user information registered by the communication terminal 13 using the user information registration function and the home appliance information registered by the communication terminal 13 using the home appliance information registration function based on the identification code provided to the home appliance 12 in a mutually associated manner. By managing the user information and the home appliance information registered from the same communication terminal 13 in association with each other in this manner, it is possible to notify the user of the information relating to the registered home appliance 12 via the communication terminal 13 of the user provided independently of the home appliance 12.
The server 11 can provide the communication terminal 13 in which the user information is registered with various service information related to the home appliance 12 indicated by the home appliance information managed in association with the user information. This makes it possible to provide useful information on the home appliance 12 to a user using the home appliance 12. The server 11 may be configured to provide service information interlocked with the home appliance 12 owned by the user based on the registered user information and the home appliance information of the home appliance 12.
The server 11 can provide, as service information, at least repair-related information related to the repair of the home appliance 12. This allows the user to smoothly repair the home appliance 12 based on the provided repair-related information.
The server 11 also has a user information confirmation function of confirming whether or not the user information registered by the user information registration function matches the user information registered by the home appliance information registration function. Therefore, when the user information does not match, it is possible to prompt the user to perform a response such as re-registration, and the accuracy of the registered information can be improved.
The present embodiment is not limited to the above-described one, and various modifications and extensions can be made. For example, although the foregoing embodiment has been described with the home appliance 12 represented by a refrigerator, the present invention is also applicable to other home appliances. The identification code 21 is not limited to the QR code (registered trademark), and may be encoded with information for identifying which home appliance 12 the user owns is, and various codes may be used.
While several embodiments of the present invention have been described above, the embodiments are presented by way of example only, and are not intended to limit the scope of the invention. The above-described new embodiments can be implemented in various other ways, and various omissions, substitutions, and changes can be made without departing from the spirit of the present invention. The present embodiment and modifications thereof are included in the scope and gist of the invention, and are included in the invention described in the claims and the equivalent scope thereof.

Claims (6)

1. A home appliance system is provided with:
a server;
a home appliance device; and
a communication terminal connected to the server in a communicable manner and provided independently of the home appliance,
the home device has an identification code for identifying the home device,
the communication terminal has a user information registration function of registering user information related to a user in the server, and a home appliance information registration function of registering home appliance information indicating the home appliance identified based on the identification code in the server,
the server manages the user information registered by the user information registration function and the home appliance information registered by the home appliance information registration function in association with each other.
2. The home appliance system according to claim 1, wherein,
the server provides service information related to the home appliance indicated by the home appliance information managed in association with the user information to the communication terminal registered with the user information.
3. The home appliance system according to claim 2, wherein,
the service information is at least repair-related information related to repair of the home appliance.
4. The home appliance system according to any one of claims 1 to 3, wherein,
the communication terminal may be capable of registering the user information in the server even when the home appliance information is registered in the server by the home appliance information registration function,
the server includes a user information confirmation function for confirming whether the user information registered by the user information registration function and the user information registered by the home appliance information registration function are identical to each other.
5. A home appliance, wherein,
constructing the home appliance system according to any one of claims 1 to 4.
6. A refrigerator, wherein a refrigerator door is provided,
constructing the home appliance system according to any one of claims 1 to 4.
CN201910635962.7A 2018-08-24 2019-07-15 Household appliance system, household appliance and refrigerator Pending CN110858816A (en)

Applications Claiming Priority (2)

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JP2018-157289 2018-08-24
JP2018157289A JP2020031387A (en) 2018-08-24 2018-08-24 Home appliance system, home appliance, and refrigerator

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Publication Number Publication Date
CN110858816A true CN110858816A (en) 2020-03-03

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US11906242B2 (en) * 2021-12-02 2024-02-20 Haier Us Appliance Solutions, Inc. Systems and methods for adjusting appliance control settings

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Application publication date: 20200303