JP2008093967A - Recorder, control method of recorder, and program - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To solve the problem that it is troublesome to enter an address to a PC or mobile phone even if the address of a web site for support is displayed at a display part of a storage because the web site for support cannot be accessed from the storage when an error occurs in a stand-alone recorder. <P>SOLUTION: When the error of the storage is detected, the address of the web site in which a method of coping with the error is described is read out from a first memory 43. The address is encoded by an encoder 29 to a second-dimensional symbol. The second-dimensional symbol is displayed at the display 26 of the storage. Also information for specifying a telephone number of a support center and the storage can be formed in a second-dimensional symbol together with the address. <P>COPYRIGHT: (C)2008,JPO&INPIT

Description

  The present invention relates to a recording apparatus, a control method for the recording apparatus, and a program therefor.

A recording device connected to a digital camera or the like is in a so-called stand-alone state and is not connected to a network.
Such a recording apparatus includes a display unit, and when an abnormality occurs in the state of the recording apparatus, the content is displayed on the display unit as an error. However, since the size of the display unit is limited, the display content is also limited. Therefore, only the content displayed on the display unit cannot give the user a sufficient amount of information to deal with the error. Therefore, the contents of the error are expressed by a code, and a manual attached to the recording device can be searched based on the code.
Patent Documents 1 and 2 are prior art documents related to the present invention.
Japanese Patent Laid-Open No. 2004-230610 JP 2006-56013 A

However, it takes time and effort to bring out a manual and search for it every time an error occurs. The manual also has page restrictions, so the information is limited and it may be insufficient for handling errors. Also, if the manual is lost, it will be impossible to deal with.
In order to eliminate such manual-dependent problems, a recording apparatus error handling method is disclosed in detail on the support website of the recording apparatus manufacturer. However, the site cannot be accessed from a stand-alone recording device.
It is conceivable to display the address of the site on the display unit. However, since such an address is redundant, it takes a lot of time and effort to access the corresponding site by typing the address into a terminal (PC or mobile phone) connected to the network, which is not realistic.

Therefore, the first relational data indicating the relationship between the error state and the address of the support website indicating how to deal with the state is stored in advance in the first memory of the recording apparatus, and an error occurs in the recording apparatus. When the recording device displays the error content in comparison with the first relational data, identifies the address indicating the handling method of the error, converts the data including the address into a two-dimensional symbol, and displays it on the display unit of the recording device. Are considering.
As the study progressed, the present inventors found the following problem. That is,
The contents (including error handling methods) of the manufacturer's support website may be updated. For example, a method for dealing with a newly recognized error after sales of the recording device is described in a folder designated by a new address. Such an error is not included in the default first relational data that the recording apparatus has. Further, even if an error is included in the default first relational data, there is a possibility that the address of the support website itself indicating the countermeasure is changed.

Therefore, it has been found that when the manufacturer's support website is updated, the first relational data also needs to be updated. This invention was made on the basis of such new findings by the inventors. That is, the first aspect of the present invention is defined as follows.
A recording device comprising a display unit,
A detection unit for detecting the state of the recording apparatus;
A first memory for rewritably storing first relational data between the state of the recording device and the address of a website that stores a countermeasure for the state;
An encoder that encodes the address into a two-dimensional symbol;
Address specifying means for specifying the address of the recording apparatus detected by the detection unit in light of the first relation data, and the address specified using the encoder are converted into a two-dimensional symbol and displayed on the display unit A display control means for controlling, a control unit,
A reception control unit that receives the updated first relation data from an external terminal;
A memory control unit for rewriting the storage content of the first memory with the updated first relation data;
A recording apparatus comprising:

According to the recording apparatus of the first aspect thus defined, the state of the recording apparatus is detected by the detection unit. The address of the website where the method of dealing with the state of the recording apparatus thus detected is stored is specified by the address specifying means. The identified address is encoded into a two-dimensional symbol by the encoder and displayed on the display unit. When a two-dimensional symbol displayed on the display unit is photographed by a mobile phone with a camera, the two-dimensional symbol is automatically decoded by a decoder built in the mobile phone, and the decoded address can be accessed. As described above, since the support website can be accessed only by a simple operation of photographing the two-dimensional symbol displayed on the display unit, the recording apparatus is easy to use for the user.
Furthermore, even if there is a change in the address of the recording device manufacturer's support website, the external terminal receives the first relational data (updated first relational data) including the change, and the update The first relational data thus written is written into the first memory. As a result, the address of the latest support website is always specified, converted into a two-dimensional symbol, and displayed on the display unit.

The second aspect of the present invention is defined as follows. That is,
The recording apparatus defined in the first aspect further includes a specific information memory for storing information for specifying a telephone number of the call center and the recording apparatus,
The control unit converts the call center telephone number and / or recording device specifying information stored in the specific information memory together with the specified address using the encoder into a two-dimensional symbol and displays the second on the display unit. Display control means;
According to the recording apparatus of the second aspect defined as described above, the information (maker name, model, product number, etc.) specifying the call center telephone number and the recording apparatus is converted into a two-dimensional symbol together with the address of the support website. Displayed on the display. When the two-dimensional symbol displayed in this way is photographed with a camera-equipped mobile phone, it is decoded by the decoder of the terminal and the call center telephone number is displayed. Therefore, the user of the recording apparatus can easily access the support website and make a call to the call center as a response to a failure or the like. Information for identifying the recording device is required when calling the support center. Therefore, in the second aspect, information for specifying the recording device is also converted into a two-dimensional symbol and displayed on the display unit.

The third aspect of the present invention is defined as follows. That is,
In the storage device defined in the first aspect, the storage device further includes a second memory for storing rewritable second relational data between the state of the recording device and a message representing the state,
The control unit is configured to identify a message in accordance with second relational data stored in the second memory, and display the identified message, with respect to the state of the recording device detected by the detection unit. A third display control means for displaying on the screen,
The reception control unit receives updated second relational data from an external terminal, and the memory control unit rewrites the storage content of the second memory with the updated second relational data.
According to the recording apparatus of the third aspect defined as described above, a message indicating the state of the recording apparatus is displayed on the display unit. The state of the recording device cannot be grasped only by looking at the two-dimensional symbol displayed on the display device. Therefore, in the third aspect, the user can directly grasp the state of the recording device without decoding the two-dimensional symbol with the camera-equipped mobile phone. Thus, even when the camera-equipped mobile phone is not at hand, the user can take an appropriate countermeasure for the state in the recording device.
Further, the second related data updated in the same manner as the first related data is received by the external terminal, and the updated second related data is written into the second memory. Thus, the latest message is always displayed on the display unit.
For example, when a new error that does not exist in the default error list is found, a new website that stores a countermeasure for the error is newly provided. As a result, it is necessary to update the first relationship data by adding the relationship between the error and the website to the default first relationship data. Similarly, it is necessary to update the second relationship data by adding the relationship between the new error and the message corresponding thereto to the default second relationship data.

The fourth aspect of the present invention is defined as follows. That is,
In the recording apparatus defined in the first aspect, the recording apparatus uses at least one type of consumable, and the state of the recording apparatus is a remaining amount of consumable used in the recording apparatus. , The address indicates the consumables sales site,
The control unit specifies the consumable item and the address when the remaining amount of the consumable item becomes equal to or less than a predetermined first threshold value indicating the replacement time of the consumable item and / or its container. And a fourth display control means for converting the specified consumable name or product code and the address into a two-dimensional symbol by the encoder and displaying the symbol on the display unit.
According to the recording apparatus of the fourth aspect defined as described above, it is possible to immediately access and replace the consumables sales site by photographing the two-dimensional symbol displayed on the display unit with the camera-equipped mobile phone. The expendable supplies themselves are also displayed on the mobile phone, which is convenient for the user.

The fifth aspect of the present invention is defined as follows. That is,
In the recording apparatus defined in the fourth aspect, the recording apparatus uses a plurality of ink cartridges, the consumable is ink in the ink cartridge, and the fourth specifying means of the control unit is at least one ink. When the ink in the cartridge falls below a predetermined first threshold value indicating the replacement timing of the ink cartridge, the name or product code of the ink cartridge and the address are specified, and the fourth display control means specifies The ink cartridge and the address are converted into a two-dimensional symbol by the encoder and displayed on the display unit.
According to the recording apparatus of the fifth aspect defined as described above, ink is listed as a consumable item, and when the ink needs to be replaced, the address of the sales site is converted into a two-dimensional symbol and displayed on the display unit. The Accordingly, it is possible to access the ink purchase site only by photographing the two-dimensional symbol with the camera-equipped mobile phone, and the ink cartridge to be replaced is also displayed on the mobile phone, which is convenient for the user.

The sixth aspect of the present invention is defined as follows. That is,
In the recording apparatus defined in the fourth aspect, the fourth specifying means of the control unit is configured such that the ink in the at least one ink cartridge is equal to or lower than a predetermined first threshold value, and the ink in the other ink cartridges When the remaining amount of the ink becomes less than or equal to a second threshold value indicating that the replacement is near, the ink cartridge and the address are specified, and the fourth display control means The ink cartridge is converted into a two-dimensional symbol by the encoder and displayed on the display unit.
According to the recording apparatus of the sixth aspect defined in this way, an ink cartridge that is about to be replaced is also converted into a two-dimensional symbol and displayed on the display unit. If this two-dimensional symbol is photographed with a camera-equipped mobile phone and decoded, the ink cartridge to be replaced is specified together with the ink cartridge to be replaced. As a result, it is possible to order ink cartridges that are about to be replaced, which is convenient for the user.

The seventh aspect of the present invention is defined as follows. That is,
A display unit, a detection unit for detecting a state of the recording device, a first memory for storing rewritable first relational data between the state of the recording device and the address of the website storing the handling method of the state, and the address In a recording apparatus comprising an encoder for encoding a two-dimensional symbol,
Identifying an address in light of the first relational data regarding the state of the recording device detected by the detection unit;
Encoding the address specified using the encoder into a two-dimensional symbol and displaying it on the display unit;
Receiving the updated first relationship data from an external terminal;
Rewriting the stored contents of the first memory with the updated first relational data.
According to the control method of the seventh aspect defined as described above, when a two-dimensional symbol displayed on the display unit is photographed by a mobile phone with a camera, the two-dimensional symbol is decoded by a decoder built in the mobile phone. The address is displayed and the address can be automatically accessed. Therefore, it is possible to provide a recording device that is convenient for the user.
Furthermore, even if there is a change in the address of the recording device manufacturer's support website, the external terminal receives the first relational data (updated first relational data) including the change, and the update The first relational data thus written is written into the first memory. Thereby, the address of the latest support website is always converted into a two-dimensional symbol and displayed on the display unit.

The eighth aspect of the present invention is defined as follows. That is,
A display unit, a detection unit for detecting a state of the recording apparatus, a memory for storing relational data between the state of the recording apparatus and a website address for storing a countermeasure for the state, and an encoder for encoding the address into a two-dimensional symbol A computer for controlling the recording device,
Identifying an address in light of the first relational data regarding the state of the recording device detected by the detection unit;
Encoding the address specified using the encoder into a two-dimensional symbol and displaying it on the display unit;
Receiving the updated first relationship data from an external terminal;
Rewriting the stored content of the first memory with the updated first relational data;
According to the computer program defined in this way, the same operation and effect as those in the seventh aspect can be obtained by installing the computer program in the computer for controlling the recording apparatus defined in the seventh aspect.

Examples of the present invention will be described below. FIG. 1 shows the configuration of a printer 1 for a digital camera that is an embodiment of a recording apparatus.
The printer 1 according to the embodiment includes a control unit 10, a printing mechanism 20, a display 26, an error detection unit 28, an encoder 29, an interface 31, and a storage unit 40.
The control unit 10 includes a computer device provided with a CPU, and this computer device controls each element according to a control program. The control unit 10 includes a specifying unit 11, a display control unit 13, a reception control unit 15, and a memory control unit 17.
The printing mechanism 20 includes a carriage motor 22, a print head 23, and a paper feed motor 24, and these elements are controlled by a print control unit 21. Print data input via the interface 31 is temporarily stored in a predetermined area of the storage unit 40 and then sequentially read by the print control unit 21. The print control unit 21 controls the carriage motor 22, the head 23, and the paper feed motor 24 based on the print data to execute desired printing.

A display 26 as a display unit is attached to a printer casing, and a liquid crystal display is generally used. The display 26 has a two-dimensional symbol display area 261 for displaying a two-dimensional symbol and a message display area 263 for displaying a message.
Here, the two-dimensional symbol is also called a two-dimensional code, and a lot of information can be coded and aggregated in a small area. It is difficult to employ a large-area display 26 in the printer 1. In other words, by converting the information to be displayed into a two-dimensional symbol, even a small area display can provide more information to the user. In this embodiment, a QR code (registered trademark) is used as an example of a two-dimensional symbol.
Many general-purpose camera phones have a decoder for decoding two-dimensional symbols. Therefore, if a two-dimensional symbol displayed on the display 26 is photographed with a camera-equipped mobile phone, the two-dimensional symbol can be decoded.

The error detection unit 28 monitors the entire printer 1 and detects the occurrence of an error according to a general method. The encoder 29 converts the text data into a two-dimensional symbol. An input unit 33, a communication unit 34, and an infrared communication unit 35 are connected to the interface 31. The input unit 33 is a port for inputting print data, and a USB port or a card reader can be used. An external computer device can be connected to the communication unit 34. The infrared communication unit 35 performs infrared communication with a mobile phone. In addition to infrared rays, communication with a mobile phone can be performed by home RF or Bluetooth. Of course, it is also possible to communicate with a mobile phone by wire using a USB port or the like.
The printer 1 is assumed to be used exclusively on a stand-alone basis. This is because it is not necessary to access the support website via a mobile phone when it is possible to connect to a network via a computer device or a printer server.

The storage unit 40 includes a control program memory area 41, a first relation memory area 43, a specific information memory area 45, and a message memory area 47. The storage unit 40 can be configured by a data rewritable semiconductor memory device.
A control program is stored in the control program memory area 41. This control program is read into the control unit 10. The control unit 10 controls each element according to the program content of the control program.

First relational data is stored in the first relational memory area 43. This first relational data indicates the relation between the error contents of the printer 1 and the address of the website (supporting website) that stores the error handling method. It is preferable to use an address that allows direct access to a page that specifically shows the coping method, not the home address of the support website.

An example of the first relation data is shown below.

Error content Support website address Ink, ie http://www.i-love-epson.co.jp/support/aaa
Paper or http://www.i-love-epson.co.jp/support/bbb
Paper size error http://www.i-love-epson.co.jp/support/ccc
… Http://www.i-love-epson.co.jp/support/ddd
… Http://www.i-love-epson.co.jp/support/eee

The identification information memory area 45 stores a call center telephone number and information for identifying the printer (manufacturer name, model, product number, etc.).
Examples of specific information stored in the specific information memory area 45 are as follows.

Call center TEL: 0120-7777-7777
Manufacturer name: Epson Model: PX-G1000
Product number: ABCD0333333

The message memory area 47 stores the relationship between the error contents of the printer 1 and the message to be displayed when the error occurs (second relationship data). Since this message is directly displayed on the two-dimensional display, it is preferable that the user can understand the error contents. Also, an error number corresponding to the manual can be displayed.
An example of the second relation data is shown below.

Error content Message content Ink or head cleaning Paper or paper removal Paper size error Paper size………
………

Next, the operation of the printer 1 of the embodiment will be described with reference to FIGS.
In step 1, the error detection unit 28 always monitors the entire printer 1.
When an error is detected in step 3, in step 5, the specifying unit 11 of the control unit 10 compares the content of the error with the first relational data stored in the first relational memory area 43, and Specify the address of the support website that indicates how to deal with the problem. In step 7, the specific information (support center telephone number, manufacturer name, printer model, product number) stored in the specific information memory area 45 is read. In step 9, the content of the error detected in step 3 is checked against the second relational data stored in the message memory area 47, and the message corresponding to the error is specified.
Next, the display control unit 13 performs the following operation. First, the address of the support website specified in step 5 and the specific information read in step 7 are encoded into a two-dimensional symbol by the encoder 29 (step 11). In step 13, as shown in FIG. 3, the two-dimensional symbol is displayed in the two-dimensional symbol display area 261 of the display 26 and the message is displayed in the message display area 263.

When a two-dimensional symbol displayed on the display 26 is photographed by a mobile phone with a camera, the two-dimensional symbol is automatically decoded by a decoder built in the mobile phone. As a result, the address of the support website, the telephone number of the support center, the manufacturer name of the printer, the model, and the product number are displayed on the display of the mobile phone. By selecting the displayed address, the support website is opened, and the support content can be confirmed.
It is preferable that the mobile phone address and the printer product number registered in advance are transmitted from the mobile phone to the support website, thereby automatically performing user authentication. The support website can also send details of how to deal with the accessed errors to the mobile phone by e-mail.

Even when the support website is not accessed, the phone number of the support center is displayed on the mobile phone. The user can call the support center and receive direct support for handling the error. At this time, information specifying the printer is also displayed on the display of the mobile phone, so that a question from the support sensor can be promptly dealt with.
In this embodiment, a message for an error is displayed on the display 26 even when the camera-equipped mobile phone is not present. Therefore, the user can deal with the error by referring to the manual or the like according to the message.

In the above, it is possible to set only the address of the support website as the object to be converted into a two-dimensional symbol.
Also, the message display can be omitted.
In the above description, an example in which a two-dimensional symbol is photographed with a camera-equipped mobile phone has been described. However, any terminal that has a function of photographing and decoding a two-dimensional symbol and an access function to the Internet can be used. Is available.
Although a digital camera printer has been described as an example of the recording apparatus, the present invention can be used in general recording apparatuses (for example, tape printers and stamp forming machines) used exclusively in a stand-alone form.

Next, a printer 101 according to another embodiment will be described with reference to FIGS. In addition, the same code | symbol is attached | subjected to the element same as a previous Example, and the description is abbreviate | omitted.
In the printer 101 of this embodiment, the ink consumption amount is constantly monitored by the ink consumption amount counter 103. Ink consumption is obtained by multiplying the number of ink drops ejected by the volume per drop. Further, the discharge amount during the cleaning operation is added. The integrated value of the ink consumption amount is stored in the ink consumption integrated amount memory area 106.
The error detection unit 28 includes an ink remaining amount specifying unit 104. The remaining ink amount specifying unit 104 specifies the remaining ink amount for each cartridge. The remaining amount of ink can be specified by subtracting the ink consumption from the full state. The specifying unit 11 determines whether or not the ink has run out by comparing the ink remaining amount and the ink remaining amount threshold value.

The operation of the printer 100 of this embodiment will be described with reference to FIGS. It is assumed that the operation shown in FIGS. 2 and 3 is also executed in the printer 100.
In step 101, the remaining ink amount specifying unit 104 calculates the remaining ink amount of each cartridge. The remaining amount of ink can be obtained by subtracting the ink consumption amount from the full time in each cartridge.
In step 103, it is checked whether or not the remaining amount of ink for each ink cartridge is equal to or less than a first threshold value, and a cartridge whose remaining ink amount is equal to or less than the first threshold value is specified (step 105). Also, in step 107, the ink consumption integrated amount related to the cartridge stored in the ink consumption integrated amount memory area 106 is specified.

Here, the first threshold value is stored in the remaining ink threshold value memory area 105 of the storage unit 40. The ink threshold value memory area 105 also stores a second threshold value. The second threshold value is larger than the first threshold value by the amount of ink ejected during the cleaning operation.
When the ink cartridge is replaced, ink cleaning may be automatically executed. In this case, for a cartridge whose remaining ink amount is greater than the first threshold value but less than or equal to the second threshold value, the remaining ink amount is less than or equal to the first threshold value due to the cleaning. That is, when the ink cartridge is replaced, an ink out error is output again before printing is performed.
In step 109, it is checked whether or not there is an ink cartridge whose ink remaining amount is greater than the first threshold value and less than or equal to the second threshold value.
If there is such a cartridge, it is identified in step 111.

In the first relational data, in this embodiment, an out of ink is included as an error mode. As a result, the following relationship is included as the first relationship data.

Error details Support website address Out of ink http://www.i-love-epson.co.jp/support/kkk

Here, the support website address is an ink purchase site. The address of this site is read and identified at step 113.
Similarly, the following relationship can be included as the second relationship data.

Error content Message content Out of ink Ink cartridge replacement

In step 115, the address of the ink purchase site and the ink cartridge specified in steps 105 and 111 are converted into two-dimensional symbols by the encoder 29.
In step 117, the two-dimensional symbol is displayed on the two-dimensional symbol display unit 261 of the display 26, and the ink consumption integrated amount specified in step 107 is displayed as a point on the message display unit. This point is useful information for the user because it may be a basis for discount when purchasing ink.

Printer manufacturer support websites may be updated. For example, a method for dealing with a newly recognized error after sales of the recording device is described in a folder designated by a new address. Such an error is not included in the default first relational data that the recording apparatus has. In addition, even if an error is included in the default error list, the address of the support website itself indicating the countermeasure may be changed.
When the content of support is updated, update information is automatically transmitted from the manufacturer's support website to the registered mail address of the printer user. The registered e-mail address is not limited to that of the above mobile phone, and may be a personal computer. The user can open the support website based on the update information and download the updated first relation data and / or second relation data.
These relational data downloaded to the mobile phone are transmitted to the printer using the infrared communication function of the mobile phone and the infrared communication unit 35 of the printer, as shown in FIG. The infrared communication unit 35 is controlled by the reception control unit 15.
When the updated first relation data and / or second relation data is downloaded to the personal computer, the relation data can be transmitted to the printer using various communication means attached to the personal computer. In the example of FIG. 8, the USB port of the personal computer and the USB port of the printer are connected by a cable, and the updated first relation data and / or second relation data is transmitted from the personal computer to the printer.

When the printer receives the updated first relation data and / or second relation data, its memory control unit 17 operates to overwrite the first relation memory area 43 with the updated first relation data. .
An example of updating the first relation data is shown below.
(Before update)
Error content Support website address Ink, ie http://www.i-love-epson.co.jp/support/aaa
Paper or http://www.i-love-epson.co.jp/support/bbb
Paper size error http://www.i-love-epson.co.jp/support/ccc
… Http://www.i-love-epson.co.jp/support/ddd
… Http://www.i-love-epson.co.jp/support/eee
Out of ink http://www.i-love-epson.co.jp/support/kkk

(After update)
Ink or http://www.i-love-epson.co.jp/support/AAA
Paper or http://www.i-love-epson.co.jp/support/bbb
Paper size error http://www.i-love-epson.co.jp/support/ccc
… Http://www.i-love-epson.co.jp/support/ddd
… Http://www.i-love-epson.co.jp/support/eee
Out of ink http://www.i-love-epson.co.jp/support/kkk
Font error http://www.i-love-epson.co.jp/support/ppp

In this example, the address of the website that stores the ink coping error handling method is changed, and the website that stores the font error coping method is added.
The updated first relation data and second relation data become effective when the printer is restarted (rebooted).

Similarly, an example of updating the second relational data is shown below.

(Before update)
Error content Message content Ink or head cleaning Paper or paper removal Paper size error Paper size………
………
Out of ink Ink cartridge

(After update)
Error content Message content
Ink, that is, head support paper, that is, honey, paper size error, paper size………
………
Out of ink Ink cartridge
Font error Font

In this example, a message for an ink clogging error is changed, and a message for a font error is added.

  According to the printer of this embodiment, even if it is used stand-alone, the first relation data and / or the second relation data can be easily updated to the latest version. Therefore, the printer is easy to use for the user.

  The present invention is not limited to the description of the embodiments and examples of the invention described above. Various modifications may be included in the present invention as long as those skilled in the art can easily conceive without departing from the description of the scope of claims.

FIG. 1 shows the configuration of a printer 1 which is an embodiment of a storage device. FIG. 2 is a flowchart showing the operation of the printer 1. FIG. 3 is a diagram illustrating a process of accessing a support website from reading of a two-dimensional symbol. FIG. 4 shows the configuration of a printer 101 which is another embodiment of the storage device. FIG. 5 is a flowchart showing the operation of the printer 101. FIG. 6 is a diagram illustrating a process of accessing an ink purchase site from reading of a two-dimensional symbol. FIG. 7 is a diagram showing a mode in which the first relation data and / or the second relation data of the printer is updated using a mobile phone. FIG. 8 is a diagram showing a mode in which the first relation data and / or the second relation data of the printer is updated using a personal computer.

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 101 Printer, 10 Control part, 11 Specification part, 13 Display control part, 15 Reception control part, 17 Memory control part, 20 Printing mechanism, 26 Display, 261 Two-dimensional symbol display area, 28 Error detection part, 29 Encoder, 40 Memory

Claims (8)

A recording device comprising a display unit,
A detection unit for detecting the state of the recording apparatus;
A first memory for rewritably storing first relational data between the state of the recording device and the address of a website that stores a countermeasure for the state;
An encoder that encodes the address into a two-dimensional symbol;
Address specifying means for specifying the address of the recording apparatus detected by the detection unit in light of the first relation data, and the address specified using the encoder are converted into a two-dimensional symbol and displayed on the display unit A display control means for controlling, a control unit,
A reception control unit that receives the updated first relation data from an external terminal;
A memory control unit for rewriting the storage content of the first memory with the updated first relation data;
A recording apparatus comprising: A specific information memory for storing information for specifying a telephone number of a call center and a recording device;
The control unit converts the call center telephone number and / or recording device specifying information stored in the specific information memory together with the specified address using the encoder into a two-dimensional symbol and displays the second on the display unit. The recording apparatus according to claim 1, further comprising display control means. A second memory for rewritably storing second relational data between the state of the recording device and a message representing the state;
The control unit is configured to identify a message in accordance with second relational data stored in the second memory, and display the identified message, with respect to the state of the recording device detected by the detection unit. A third display control means for displaying on the screen,
The reception control unit receives updated second relational data from an external terminal, and the memory control unit rewrites the storage contents of the second memory with the updated second relational data. The recording apparatus according to claim 1. The recording device is a recording device that uses at least one type of consumables, the status of the recording device is the remaining amount of consumables used in the recording device, and the address indicates a consumable sales site,
The control unit specifies the consumable item and the address when the remaining amount of the consumable item becomes equal to or less than a predetermined first threshold value indicating the replacement time of the consumable item and / or its container. 2. The display unit according to claim 1, further comprising: a fourth display control unit configured to display a name or a product code of the specified consumable item and the address as a two-dimensional symbol by the encoder and display on the display unit. The recording device described in 1.   The recording apparatus uses a plurality of ink cartridges, the consumable is ink in the ink cartridge, and the fourth specifying means of the control unit indicates that the ink in at least one ink cartridge indicates the replacement timing of the ink cartridge. When the value is equal to or lower than a predetermined first threshold value, the name or product code of the ink cartridge and the address are specified, and the fourth display control means two-dimensionally specifies the specified ink cartridge and address by the encoder. The recording apparatus according to claim 4, wherein the recording apparatus is symbolized and displayed on the display unit.   The fourth specifying unit of the control unit indicates that the ink in the at least one ink cartridge is equal to or lower than a predetermined first threshold value, and the remaining amount of ink in the other ink cartridge is about to be replaced. When the second threshold value is reached, the ink cartridge and the address are specified, and the fourth display control means converts the specified second ink cartridge into a two-dimensional symbol by the encoder. The recording apparatus according to claim 4, wherein the recording apparatus is displayed on a display unit. A display unit, a detection unit for detecting a state of the recording device, a first memory for storing rewritable first relational data between the state of the recording device and the address of the website storing the handling method of the state, and the address In a recording apparatus comprising an encoder for encoding a two-dimensional symbol,
Identifying an address in light of the first relational data regarding the state of the recording device detected by the detection unit;
Encoding the address specified using the encoder into a two-dimensional symbol and displaying it on the display unit;
Receiving the updated first relationship data from an external terminal;
Rewriting the stored contents of the first memory with the updated first relational data.   A program capable of executing a control method of a recording apparatus according to claim 7 by a computer.

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