JP2003234840A - Device, program and method for supporting communication - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a communication supporting device which facilitates communication about a purchased product, etc., and can appropriately perform a service limited to a qualified user. <P>SOLUTION: An RFID (radio frequency identification) non-contact type IC tag 102 capable of storing contact address information and reading the contact address information in a non-contact manner is attached to a target product 100. A portable terminal 200 reads the contact address information from the RFID non-contact type IC tag 102 by a contact address information reading part 202 in a non-contact manner, communicably connects to a user registration server 300 on the basis of access information included in the contact address information, and registers a user on the basis of a product number included in the contact address information and inputted user information. <P>COPYRIGHT: (C)2003,JPO

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an apparatus, a program, and a method for assisting a user in contacting a purchase product or the like, and more particularly to facilitating the communication of the purchase product or the like. The present invention relates to a contact support device, a contact support program, and a contact support method that can appropriately perform services limited to users.

[0002]

2. Description of the Related Art Conventionally, when a product such as a printer is purchased, a user generally registers the purchased product for the purpose of receiving support for the purchased product. As a method of user registration, the manufacturer is contacted using the Internet, FAX or mail, and product identification information such as the product number stamped on the purchased product and user information about the user such as name and address are notified.

Further, conventionally, there is a case where a service for providing useful information about a product is provided only to an authorized user of the product for the purpose of promoting the purchase of the product.
For example, when a book is purchased, supplementary information about the book, latest information, commentary information on the problem contained in the book, and the like are provided to the authorized user.

[0004]

However, according to the conventional method of user registration, the method of contacting the manufacturer is grasped from the manual or the like to make contact with the manufacturer, and further, the product is purchased from the attached product or the attached document. Since it is necessary to perform the work of acquiring the identification information and notifying the product identification information and the user information, it takes a lot of time and labor, and the burden on the user is not small.

In addition, in the conventional information providing service for authorized users, since the purpose is to promote the purchase of products, information should not be provided to persons other than authorized users as much as possible. On the side, it is very difficult to distinguish whether the contact person is a legitimate user or not. Therefore, the service limited to the authorized user cannot be properly performed, and the purchase of the product cannot be effectively promoted.

[0006] Therefore, the present invention has been made by paying attention to the unsolved problems of the conventional technique, and makes it easy to contact the purchase product and the like, and to provide a service limited to authorized users. An object of the present invention is to provide a contact support device, a contact support program, and a contact support method that can be appropriately performed.

[0007]

In order to achieve the above object, the contact support device according to the present invention communicatively connects to the contact information based on the contact information about the contact information about the object, A device for assisting in contacting the target article, wherein a non-contact tag capable of storing the contact information and reading the contact information in a contactless manner is attached to the target article. Contact information reading means for reading the contact information from the contact tag in a contactless manner, and communication connection means for communicatively connecting to the contact based on the contact information read by the contact information reading means. .

With such a configuration, when the contact information is read by the contact information reading means from the non-contact type tag attached to the target article, the communication connection means is based on the read contact information. To connect to the contact. Here, attaching the non-contact tag to the target article includes attaching the non-contact tag to the surface or the inner surface of the target article and also embedding the non-contact tag in the target article. Hereinafter, the same applies to the contact support device, the contact support program, and the contact support method described in the present invention.

Further, the contact point may be any location to which the apparatus can communicate so that, for example, when a telephone or FAX is used as a communication means, the telephone or FAX receiver of the other party corresponds to this. When a network such as the Internet is used as the communication means, the other party's network terminal corresponds to this. Hereinafter, the same applies to the contact support device, the contact support program, and the contact support method described in the present invention.

Further, the contact support device according to the present invention is
In the above contact support device, the contact information is access information necessary for communicably connecting to a user registration contact that performs user registration for the target article, and target article identification for identifying the target article. Including information and
Furthermore, a user information input means for inputting user information necessary for the user registration is provided, and the communication connection means communicably connects to the user registration contact based on access information included in the contact information, The user registration is performed based on the target article identification information included in the contact information and the user information input by the user information input means.

With such a configuration, when user registration is performed, the contact information is read by the contact information reading means from the non-contact type tag attached to the target article, and the user information is input from the user information input means. Enter. When the contact information is read and the user information is input, the communication connection means communicatively connects to the user-registered contact based on the access information included in the contact information, and the target article included in the contact information. User registration is performed based on the identification information and the input user information.

Further, the contact support device according to the present invention is
In the above contact support device, the contact information includes access information necessary for communicatively connecting to a service providing contact that provides an information providing service for the target article, and the communication connecting unit includes the contact. The information providing service is used by communicatively connecting to the service providing contact based on the access information included in the information.

With such a configuration, when using the service limited to authorized users, the contact information is read by the contact information reading means from the non-contact tag attached to the target article. When the contact information is read, the communication connection unit is communicably connected to the service providing contact based on the access information included in the contact information, and the information providing service is used.

Further, the contact support device according to the present invention is
When a contact information storage means for storing contact information about a contact for a target article becomes available, a communicative connection to the contact is made based on the contact information in the contact information storage means. However, a non-contact tag that is a device that assists in contacting the target article and that can store tag information and can read the tag information in a non-contact manner, Tag information reading means for reading the tag information from the type tag in a non-contact manner, and contact information obtaining means for obtaining contact information corresponding to the tag information read by the tag information reading means from the contact information storage means, Communication connection means for communicatively connecting to the contact based on the contact information acquired by the contact information acquisition means.

With this configuration, when the contact information reading means reads the contact information from the non-contact type tag attached to the target article, the contact information acquiring means reads the read tag information. Corresponding contact information is acquired from the contact information storage means, and the communication connection means communicatively connects to the contact based on the acquired contact information.

On the other hand, in order to achieve the above object, the contact support program according to the present invention communicably connects to the contact information based on the contact information regarding the contact information about the target article, A contactless tag that can store the contact information and that can read the contact information in a contactless manner by attaching the contactless tag to the target article. Communication connection means for communicably connecting to the contact based on the contact information read by the contact information reading means to a computer that can use the contact information reading means for reading the contact information in a contactless manner Is a program for executing the processing implemented as.

With such a configuration, when the program is read by the computer and the computer executes processing in accordance with the read program, the same operation as the contact support device according to the present invention can be obtained. further,
The contact support program according to the present invention stores the contact information in the contact information storage means when the contact information storage means for storing the contact information about the contact for the target article becomes available. A non-contact type tag that is communicatively connected to the contact point based on the above and supports communication about the target article, the non-contact type tag being capable of storing tag information and reading the tag information in a non-contact manner. Contact information corresponding to the tag information read by the tag information reading means for a computer that can be attached to an article and read the tag information from the non-contact type tag in a non-contact manner To the contact information storage means based on the contact information acquired by the contact information acquisition means, and the contact information acquired by the contact information acquisition means. Is a program for executing a process to be implemented as a communication connection unit.

With such a configuration, when the program is read by the computer and the computer executes processing in accordance with the read program, the same operation as the contact support device according to the present invention can be obtained. On the other hand, in order to achieve the above-mentioned object, the contact support method according to the present invention communicatively connects to the contact based on contact information about the contact about the target article, and contacts about the target article. A method for supporting, wherein a contactless tag capable of storing the contact information and reading the contact information in a contactless manner is attached to the target article, and the contactless tag is used to contact the contactor. It includes a contact information reading step for reading information in a non-contact manner, and a communication connecting step for communicably connecting to the contact based on the contact information read in the contact information reading step.

Furthermore, the contact support method according to the present invention is
When a contact information storage means for storing contact information about a contact for a target article becomes available, a communicative connection to the contact is made based on the contact information in the contact information storage means. A contactless tag that can store tag information and that can read the tag information in a non-contact manner is provided in the non-contact method. A tag information reading step of reading the tag information from the mold tag in a non-contact manner; a contact information obtaining step of obtaining contact information corresponding to the tag information read in the tag information reading step from the contact information storage means; A communication connection step for communicatively connecting to the contact based on the contact information acquired in the contact information acquisition step.

[0020]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS A first embodiment of the present invention will be described below with reference to the drawings. 1 to 6 are diagrams showing a first embodiment of a contact support device, a contact support program, and a contact support method according to the present invention.
In this embodiment, as shown in FIG. 1, the contact support device, the contact support program, and the contact support method according to the present invention are used in a user registration server 300 in a mobile terminal 200.
The present invention is applied to the case where the target product 100 is user-registered by being communicatively connected to.

First, the configuration of a system to which the present invention is applied will be described in detail with reference to FIG. FIG. 1 is a functional block diagram showing the configuration of a system to which the present invention is applied.
The system according to the present invention, as shown in FIG.
(Radio Frequency IDentification) Target product 100 in which a non-contact type IC tag 102 is embedded, and target product 100
The mobile terminal 200 reads contact information from the RFID non-contact type IC tag 102 embedded in the non-contact type, and the user registration server 300 which performs user registration in response to a registration request from the mobile terminal 200. The mobile terminal 200 and the user registration server 300 can be connected via the Internet 199.

Next, the structure of the target product 100 will be described in detail. As shown in FIG. 1, the target product 100 has an RFI.
A D non-contact type IC tag 102 is embedded. RFI
The D non-contact type IC tag 102 has a built-in memory that stores contact information regarding a contact regarding the target product 100, and the contact information in the built-in memory can be read in a non-contact manner.

The built-in memory stores contact information encrypted by a predetermined encryption algorithm, and as shown in FIG. 2, the URL (Universal Resume) of the user registration server 300 is stored.
A storage area 500 storing a source locater), a storage area 502 storing a telephone number of the target product 100 to the maker reception desk, and a storage storing an access method such as a protocol for communicating with the user registration server 300. An area 504 and a storage area 506 in which a product number for uniquely identifying the target product 100 is stored are provided as storage areas for contact information. Note that, hereinafter, the contact information stored in the storage areas 500 to 504 will be collectively referred to as access information. FIG. 2 shows an RFID non-contact type IC tag 102.
3 is a diagram showing a data structure of a built-in memory of FIG.

Next, the configuration of the mobile terminal 200 will be described in detail. The mobile terminal 200, as shown in FIG.
A contact information reading unit 202 that reads contact information from the non-contact type IC tag 102 in a contactless manner, an input unit 204 such as a key panel, a display unit 206 such as an LCD (Liquid Crystal Display), and contact information. The decoding unit 208 includes a decoding unit 208 that decodes the contact information read by the reading unit 202 using a predetermined decoding algorithm, and a communication unit 210 that performs wireless communication with the user registration server 300.

The mobile terminal 200 includes a CPU, ROM, RA
It is configured to have the same function as a general computer in which M, I / F, etc. are connected by a bus, and activates a predetermined program stored in a predetermined area of the ROM, and according to the program, the flowchart of FIG. The user registration request process shown in is executed. FIG. 3 is a flowchart showing the user registration request process.

The user registration request process is a process for requesting the user registration server 300 to perform user registration, and when it is executed by the CPU, first, as shown in FIG. 3, the process proceeds to step S100. It is supposed to do. In step S100, the contact information reading unit 20
2, the contact information is read from the RFID non-contact type IC tag 102, the process proceeds to step S102, the read contact information is decrypted by the decryption unit 208, and the process proceeds to step S104 to obtain the decrypted contact information. Based on the included access information, the user registration server 300 is communicably connected, and the process proceeds to step S106.

In step S106, the product number included in the decrypted contact information is encrypted by a predetermined encryption algorithm, the process proceeds to step S108, and the encrypted product number is transmitted to the user registration server 300. The process proceeds to S110. In step S110, it is determined whether the product number is a legitimate product number based on the response result from the user registration server 300. When it is determined that the product number is a legitimate product number (Yes), the process proceeds to step S112, The fact that the contact information is detected is displayed on the display unit 206, and the process proceeds to step S114.

In step S114, it is determined whether or not user registration has already been performed for the target product 100 based on the response result from the user registration server 300, and when it is determined that user registration has not yet been performed (No. ) Moves to step S116, requests the user to confirm whether or not to perform user registration, and moves to step S118.

In step S118, it is determined whether or not the user registration is input from the input unit 204. When it is determined that the user registration is input (Yes), the process proceeds to step S120, User information about the user (for example, name, address, and e-mail address) is input from the input unit 204, the process proceeds to step S122,
User registration server 30 sends a registration request for user registration.
0, the process proceeds to step S124, the input user information is encrypted by a predetermined encryption algorithm,
The process moves to step S126, the encrypted user information is transmitted to the user registration server 300, and the process moves to step S128.

In step S128, it is determined whether or not a registration completion notification indicating that user registration has been completed for the target product 100 has been received. If it is determined that a registration completion notification has been received (Yes), the process proceeds to step S130. The display unit 206 indicates that the user registration for the target product 100 is completed.
Is displayed, and the series of processing is terminated and the original processing is restored.

On the other hand, when it is determined in step S128 that the registration completion notice is not received (No), step S132
Then, the display unit 206 displays that the user registration has failed for the target product 100, and ends the series of processes and returns to the original process. On the other hand, when it is determined in step S118 that the user registration is not performed through the input unit 204 (No), the series of processes is ended and the original process is resumed.

On the other hand, in step S114, the target product 10
When it is determined that the user registration has already been performed for 0 (Yes), the process proceeds to step S134, the user registration is displayed on the display unit 206, and the series of processes is ended to return to the original process. Return to. On the other hand, step S110
Then, when it is determined that the product is not a legitimate product number (No), the process proceeds to step S136, the fact that the product is not a legitimate product is displayed on the display unit 206, and the series of processes is ended and the original process is returned to.

Next, the configuration of the user registration server 300 will be described in detail. The user registration server 300, as illustrated in FIG. 1, is a communication unit 302 that performs wireless communication with the mobile terminal 200.
And a product number registration database (hereinafter simply referred to as DB) 304 in which only authorized product numbers are registered, a user information registration DB 306 for registering user information, a product number registration DB 304, or a user. DB that searches for information from the information registration DB 306
The access unit 308 and the decryption unit 310 that decrypts the product number or user information received from the mobile terminal 200 by a predetermined decryption algorithm.

In the user information registration DB 306, as shown in FIG. 4, one record is registered for each product number. Each record has a field 520 for registering a product number, a field 522 for registering a name of user information, a field 524 for registering an address of user information, and a field 526 for registering an e-mail address of user information. It is configured to include. Figure 4
FIG. 6 is a diagram showing a data structure of a user information registration DB 306.

Further, the user registration server 300 uses the CP
U, ROM, RAM, I / F and the like are connected to the bus by the same function as a general computer,
A predetermined program stored in a predetermined area of the ROM is activated, and the user registration process shown in the flowchart of FIG. 5 is executed according to the program. FIG. 5 is a flowchart showing the user registration process.

The user registration process is a process of performing user registration in response to a registration request from the portable terminal 200, and
When executed in U, as shown in FIG. 5, first, the process proceeds to step S200. In step S200, it is determined whether or not there is access to the user registration server 300. When it is determined that there is access to the user registration server 300 (Yes), the process proceeds to step S202, and the encrypted product number is received. Then, the process proceeds to step S204, the received product number is decrypted by the decryption unit 310, the process proceeds to step S206, and the same product number as the decrypted product number is searched from the product number registration DB 304, and the step is performed. The process proceeds to S208.

In step S208, it is determined whether or not the same product number as the decrypted product number has been retrieved. If it is determined that the same product number has been retrieved (Yes), the process proceeds to step S209. , A notification that the product number is legitimate is sent to the mobile terminal 200, the process proceeds to step S210, the user information corresponding to the decrypted product number is searched from the user information registration DB 306, and step S21
Move to 2.

In step S212, it is determined whether or not the user information corresponding to the decrypted product number has been retrieved, and when it is determined that the corresponding user information has not been retrieved (No),
The process moves to step S213, the notification that the user registration is not completed is transmitted to the mobile terminal 200, and the process moves to step S214. In step S214, it is determined whether or not the registration request is received, and when it is determined that the registration request is received (Y
es) shifts to step S216 to receive the encrypted user information, shifts to step S218, decrypts the received user information by the decryption unit 310, shifts to step S220, and decrypts The product number and the user information are registered in the user information registration DB 306, the process proceeds to step S222, a registration completion notification is transmitted to the mobile terminal 200, and a series of processes is ended and the original process is resumed.

On the other hand, when it is determined in step S214 that the registration request has not been received (No), the process proceeds to step S224, it is determined whether or not a timeout has occurred while waiting for the registration request to be received, and it is determined that the timeout has occurred. When (Ye
s) ends the series of processing and returns to the original processing,
If it is determined otherwise (No), the process proceeds to step S214.

On the other hand, when it is determined in step S212 that the user information corresponding to the decrypted product number has been retrieved.
In the case of (Yes), the process proceeds to step S226, the notification indicating that the user registration is completed is transmitted to the mobile terminal 200, the series of processes is ended, and the process is returned to the original process. On the other hand, step S
If it is determined in 208 that the same product number as the decrypted product number is not retrieved (No), the process proceeds to step S228, and a notification that the product number is not an authorized product number is sent to the mobile terminal 200.
To end the series of processing and return to the original processing.

On the other hand, when it is determined in step S200 that there is no access to the user registration server 300 (No)
Terminates a series of processes and returns to the original process. Next, the operation of this embodiment will be described with reference to FIG. FIG. 6 is a diagram showing a display screen of the mobile terminal 200. In order to perform user registration for the target product 100, the user reads the contact information from the RFID non-contact type IC tag 102 attached to the target product 100 with the contact information reading unit 202 in the mobile terminal 200.

In the portable terminal 200, when the contact information is read, the read contact information is decrypted by the decryption unit 208 through steps S102 and S104,
The user registration server 300 is communicatively connected based on the access information included in the decrypted contact information.
Since the access information includes the URL of the user registration server 300, it is possible to communicatively connect to the user registration server 300 via the Internet 199 based on the URL. Then, steps S106 and S
The product number included in the decrypted contact information is encrypted via 108, and the encrypted product number is transmitted to the user registration server 300.

When the user registration server 300 receives the encrypted product number, steps S204 and S206.
After that, the received product number is decrypted by the decryption unit 310, and the product number registration DB 304 is searched for the same product number as the decrypted product number. As a result, when the same product number is retrieved, it is determined that the product number is a legitimate product number, and a notification that the product number is a legitimate product number is transmitted to the mobile terminal 200 through step S209.

When the portable terminal 200 receives the notification indicating that the product number is a legitimate product number, the display unit 20 indicates that contact information is detected as shown in FIG. 6 through step S112.
6 is displayed. On the other hand, in the user registration server 300,
Through step S210, user information corresponding to the decrypted product number is retrieved from the user information registration DB 306. As a result, if the corresponding user information is not retrieved, it is determined that the user has not been registered, and step S
After 213, the notification that the user has not been registered is transmitted to the mobile terminal 200.

When the portable terminal 200 receives the notification that the user registration has not been completed, the user is requested to confirm whether or not to perform the user registration as shown in FIG. 6 through step S116. Here, the user inputs that the user is to be registered in response to the confirmation request and the user information.
When input from 04, the registration request is transmitted to the user registration server 300 through steps S122 to S126, the input user information is encrypted, and the encrypted user information is transmitted to the user registration server 300.

When the user information is received together with the registration request, the user registration server 300 receives steps S218 to S218.
After 222, the received user information is decrypted by the decryption unit 310, the decrypted product number and the user information are registered in the user information registration DB 306, and a registration completion notification is transmitted to the mobile terminal 200. In the mobile terminal 200,
When the registration completion notice is received, through step S130,
The fact that user registration has been completed for the target product 100 is displayed on the display unit 206. This display allows the user to know that the user registration has been completed normally.

When the product number decrypted by the mobile terminal 200 is not a legitimate one, the user registration server 300 searches the product number registration DB 304 for the same product number as the decrypted product number. sometimes,
Since the same product number is not found, step S228
After that, the mobile terminal 20 is notified that the product number is not an authorized product number.
Sent to 0.

When the portable terminal 200 receives the notification that the product number is not the proper product number, the display unit 206 displays that the product is not the proper product through step S136. This display allows the user to know that the target product 100 is not a legitimate product. If user registration has already been performed, the user registration server 300
When the user information corresponding to the decrypted product number is retrieved from the user information registration DB 306, the corresponding user information is searched for, so a notification indicating that the user has been registered is carried through step S226. It is transmitted to the terminal 200.

When the portable terminal 200 receives the notification that the user has been registered, the display unit 206 displays that the user has been registered through step S134. This display allows the user to know that user registration has been completed. If the user registration server 300 fails in user registration for some reason, the mobile terminal 200 cannot receive the registration completion notification.
After step S132, the display unit 206 displays that the user registration for the target product 100 has failed. This display allows the user to know that the user registration has failed.

As described above, in the present embodiment, the target product 10 is the RFID non-contact type IC tag 102 that can store contact information and can read the contact information in a contactless manner.
The mobile terminal 200 reads the contact information from the RFID contactless IC tag 102 in a contactless manner by the contact information reading unit 202, and the user registration server based on the access information included in the contact information. The communication unit 300 is communicatively connected, and user registration is performed based on the product number included in the contact information and the entered user information.

As a result, the target product 100 is connected to the user registration server 300 in a communicable manner only by reading the target product 100, so that it is relatively easy to contact the target product 100 as compared with the related art. Moreover, since user registration is performed only by reading the target product 100, user registration for the target product 100 can be performed relatively easily. Furthermore, in the present embodiment, the RFID non-contact type IC tag 10 is used.
The internal memory of No. 2 stores encrypted contact information.

As a result, the confidentiality of the contact information can be relatively improved. Further, in the present embodiment, between the mobile terminal 200 and the user registration server 300, the product number and the user information are encrypted for communication. Thereby, the confidentiality of the product number and the user information can be relatively improved.

In the first embodiment, the product number corresponds to the target article identification information, the target product 100 corresponds to the target article, and the RFID non-contact type IC tag 102
Corresponding to a non-contact type tag, the contact information reading unit 202 corresponds to a contact information reading means. Further, the reading by the contact information reading unit 202 corresponds to the contact information reading step, the input unit 204 corresponds to the user information input means,
Steps S104, S108, and S126 correspond to communication connection means or communication connection steps.

In the first embodiment, the user registration server 300 corresponds to the contact information or the user registration contact information. Next, a second embodiment of the present invention will be described with reference to the drawings. 7 to 11 are
A contact support device and a contact support program according to the present invention;
It is a figure which shows the 2nd Embodiment of the contact support method. It should be noted that only the portions different from the first embodiment will be described below, and the overlapping portions will be denoted by the same reference numerals and the description thereof will be omitted.

The present embodiment provides a contact support device, a contact support program, and a contact support method according to the present invention.
As shown in FIG. 7, this is applied to the case where the mobile terminal 200 is communicably connected to the product information registration server 400 and the information providing service is used for the target product 100. First, the configuration of a system to which the present invention is applied will be described in detail with reference to FIG. FIG. 7 is a functional block diagram showing the configuration of a system to which the present invention is applied.

The system according to the present invention, as shown in FIG. 7, includes a target product 100, a mobile terminal 200, and a mobile terminal 2.
The product information registration server 400 that provides the product information about the target product 100 in response to the supply request from 00. The mobile terminal 200 and the product information registration server 400 can be connected via the Internet 199.

The built-in memory of the RFID non-contact type IC tag 102 stores the contact information encrypted by a predetermined encryption algorithm, and stores the URL of the product information registration server 400 as shown in FIG. Area 500, storage area 502 that stores the telephone number of the target product 100 to the maker reception desk, storage area 504 that stores an access method such as a protocol for communicating with the product information registration server 400, and the target product It has a storage area 506 storing a product number for uniquely identifying 100 and a storage area 508 storing a type of available product information as a storage area for contact information. FIG. 8 is a diagram showing a data structure of a built-in memory of the RFID non-contact type IC tag 102.

Next, the configuration of the mobile terminal 200 will be described in detail. The mobile terminal 200 activates a predetermined program stored in a predetermined area of the ROM, and executes the product information provision request process shown in the flowchart of FIG. 9 in accordance with the program. FIG. 9 is a flowchart showing the product information provision request process.

The product information provision request process is a process for requesting the product information registration server 400 to provide product information, and when it is executed by the CPU, as shown in FIG. The process is shifted to S300. In step S300, the contact information reading unit 202 reads the contact information from the RFID non-contact type IC tag 102, the process proceeds to step S302, the read contact information is decrypted by the decryption unit 208, and the process proceeds to step S304. The product information registration server 400 based on the access information included in the decrypted contact information.
Communicatively connected to, and shifts to step S306.

In step S306, the product number included in the decrypted contact information is encrypted by a predetermined encryption algorithm, the process proceeds to step S308, and the encrypted product number is transmitted to the product information registration server 400, The process moves to step S310. In step S310, it is determined whether the product number is a legitimate product number based on the response result from the product information registration server 400. When it is determined that the product number is a legitimate product number (Yes), the process proceeds to step S312. , The fact that the contact information is detected is displayed on the display unit 206,
Then, the process proceeds to step S314.

In step S314, the information type that can be selected based on the decrypted contact information is displayed on the display unit 206, the process proceeds to step S316, the information type is input from the input unit 204, and the process proceeds to step S318. Then, the product information registration server 400 requests the provision of the product information.
To step S320, the type information indicating the input information type is transmitted to the product information registration server 400, and the process proceeds to step S322.

In step S322, it is determined whether product information has been received, and if it is determined that product information has been received.
In the case of (Yes), the process proceeds to step S324, the received product information is displayed on the display unit 206, the series of processes is ended, and the original process is restored. On the other hand, when it is determined in step S322 that the product information is not received (No), step S3
In step 26, the fact that the acquisition of product information has failed is displayed on the display unit 206, and a series of processing is terminated and the original processing is restored.

On the other hand, when it is determined in step S310 that the product number is not the proper product number (No), the process proceeds to step S328, and the display unit 206 displays that the product is not the proper product.
The series of processing is terminated and the original processing is restored. Next, the configuration of the product information registration server 400 will be described in detail. The product information registration server 400, as shown in FIG.
02 and product number registration D that registered only the official product number
B404 and product information registration D for registering product information
B 406, a DB access unit 408 that searches information from the product number registration DB 404 or the product information registration DB 406, and a decoding unit 410 that decodes the product number received from the mobile terminal 200 by a predetermined decoding algorithm. ing.

In the product information registration DB 406, one or a plurality of types of product information are registered for each target product 100. For example, when the target product 100 is a book, supplemental information of the book, the latest information, or commentary information of the problem included in the book is registered. In addition, the product information registration server 400
Activates a predetermined program stored in a predetermined area of the ROM and executes the product information providing process shown in the flowchart of FIG. 10 in accordance with the program. FIG. 10 is a flowchart showing the product information providing process.

The product information providing process is a process of providing product information in response to a providing request from the portable terminal 200.
When executed in the CPU, as shown in FIG. 10, first, the process proceeds to step S400. In step S400, it is determined whether or not the product information registration server 400 has been accessed, and when it is determined that the product information registration server 400 has been accessed (Ye
s) shifts to step S402 to receive the encrypted product number, shifts to step S404 to decrypt the received product number by the decryption unit 410, and then to step S4
In step S06, the product number registration DB 404 is searched for the same product number as the decrypted product number, and the process proceeds to step S408.

In step S408, it is determined whether or not the same product number as the decrypted product number has been retrieved. If it is determined that the same product number has been retrieved (Yes), the process proceeds to step S409. A notification that the product number is a legitimate product number is transmitted to the mobile terminal 200, and the process proceeds to step S410. In step S410, it is determined whether or not the provision request is received, and when it is determined that the provision request is received (Yes)
Moves to step S412, receives the type information,
The process proceeds to step S414, the product information of the type specified by the received type information is searched from the product information registration DB 406, the process proceeds to step S416, and the searched product information is transmitted to the mobile terminal 200, The series of processing is terminated and the original processing is restored.

On the other hand, when it is determined in step S410 that the provision request has not been received (No), the process waits in step S410 until the provision request is received. On the other hand, step S40
When it is determined in step 8 that the same product number as the decrypted product number is not retrieved (No), the process proceeds to step S418, a notification that the product number is not the proper product number is transmitted to the mobile terminal 200, and The process of is ended and the original process is restored.

On the other hand, when it is determined in step S400 that there is no access to the product information registration server 400 (N
In o), the series of processing is terminated and the original processing is restored. Next, the operation of this embodiment will be described with reference to FIG. FIG. 11 is a diagram showing a display screen of the mobile terminal 200. To use the information providing service for the target product 100, the user uses the RFID non-contact type IC tag 102 attached to the target product 100 on the mobile terminal 200.
The contact information reading unit 202 reads the contact information from.

In the mobile terminal 200, when the contact information is read, the read contact information is decrypted by the decryption unit 208 through steps S302 and S304.
The product information registration server 400 is communicatively connected based on the access information included in the decrypted contact information. The access information includes U of the product information registration server 400.
Since the RL is included, the product information registration server 400 can be communicatively connected via the Internet 199 based on the URL. And step S3
After 06 and S308, the product number included in the decrypted contact information is encrypted, and the encrypted product number is transmitted to the product information registration server 400.

When the product information registration server 400 receives the encrypted product number, steps S404 and S40.
After 6, the received product number is decrypted by the decryption unit 410, and the product number registration DB 404 is searched for the same product number as the decrypted product number. as a result,
When the same product number is searched for, it is determined that the product number is legitimate, and the notification that the product number is legitimate is transmitted to the mobile terminal 200 through step S409.

When the portable terminal 200 receives the notification that the product number is legitimate, steps S312 and S314 are executed.
After that, as shown in FIG. 11, the fact that the contact information is detected is displayed on the display unit 206, and the information type that can be selected based on the decrypted contact information is displayed on the display unit 206. Here, when the user inputs the type of desired product information from the displayed information types from the input unit 204, the provision request is transmitted to the product information registration server 400 via steps S318 and S320, and the type information is displayed. It is transmitted to the product information registration server 400.

In the product information registration server 400, when the type information is received together with the provision request, steps S414, S
Through 416, product information of the type specified by the received type information is searched from the product information registration DB 406, and the retrieved product information is transmitted to the mobile terminal 200. When the mobile terminal 200 receives the product information, the received product information is displayed on the display unit 206 through step S324.
Is displayed in. This display allows the user to use the desired type of product information.

When the product number decrypted by the mobile terminal 200 is not a legitimate product number, the product information registration server 400 searches the product number registration DB 404 for the same product number as the decrypted product number. If the same product number is not found,
After 18, the notification that the product number is not the proper product number is transmitted to the mobile terminal 200.

When the portable terminal 200 receives the notification that the product number is not the proper product number, the display unit 206 displays that the product is not the proper product through step S328. This display allows the user to know that the target product 100 is not a legitimate product. If the product information provision fails for some reason, the mobile terminal 200
Then, since the product information cannot be received, step S326 is performed.
After that, the fact that the product information acquisition has failed is displayed on the display unit 206. This display allows the user to know that the acquisition of product information has failed.

As described above, in the present embodiment, the target product 10 is the RFID non-contact type IC tag 102 that can store contact information and can read the contact information in a contactless manner.
In the mobile terminal 200, the contact information reading unit 202 reads contact information from the RFID contactless IC tag 102 in a contactless manner, and the mobile terminal 200 registers product information based on access information included in the contact information. The server 400 is communicatively connected to use the information providing service.

As a result, the target product 100 is required to connect to the product information registration server 400 in a communicable manner.
The number of users can be reduced to 00, and the information providing service limited to regular users can be performed relatively appropriately as compared with the related art. Further, since the information providing service can be used only by reading the target product 100, the target product 100
The information providing service about can be used relatively easily.

Further, in this embodiment, the built-in memory of the RFID non-contact type IC tag 102 stores encrypted contact information. Thereby, the confidentiality of the contact information can be relatively improved. Further, in the present embodiment, the mobile terminal 200 and the product information registration server 4
With 00, the product number is encrypted for communication.

As a result, the confidentiality of the product number can be relatively improved. In the above second embodiment,
The target product 100 corresponds to a target article, the RFID non-contact type IC tag 102 corresponds to a non-contact type tag, the contact information reading unit 202 corresponds to a contact information reading unit, and the contact information reading unit. The reading by 202 corresponds to the contact information reading step. In addition, steps S304 and S30
8, S326 corresponds to communication connection means or communication connection steps, and the product information registration server 400 corresponds to contact information or service providing contact information.

In the above first embodiment,
The user registration server 300 is configured to be communicably connected via the Internet 199. However, the configuration is not limited to this, and the user registration server 300 is configured to be communicatively connected to the manufacturer reception window of the target product 100 via the public telephone network. Good. As a result, the user can talk with the maker reception window simply by reading the target product 100.

Specifically, the mobile terminal 200 executes the user registration request process shown in the flowchart of FIG. FIG. 12 is a flowchart showing the user registration request process. The user registration request process is a process for communicably connecting to the maker reception desk, and when executed in the CPU, as shown in FIG. 12, first, step S50.
It is designed to shift to 0.

In step S500, the contact information reading unit 202 reads the contact information from the RFID non-contact type IC tag 102, the process proceeds to step S502, the read contact information is decoded by the decoding unit 208, and step S504. To display that the contact information has been detected on the display unit 206, and then to step S506 to communicatively connect to the manufacturer reception window based on the access information included in the decrypted contact information. , A series of processing is ended and it returns to the original processing.

Further, in the second embodiment,
The product information registration server 400 is configured to be communicably connected via the Internet 199, but the configuration is not limited to this, and the product information registration server 400 is configured to be communicatively connected to the manufacturer reception window of the target product 100 via the public telephone network. May be. In addition,
The specific processing is the same as the processing shown in the flowchart of FIG. As a result, the user can talk with the maker reception window simply by reading the target product 100.

In the first and second embodiments described above, the RFID contactless IC tag 102 capable of storing contact information and reading the contact information in a contactless manner.
Is attached to the target product 100, and the contact information reading unit 20
2, the contact information is read from the RFID non-contact type IC tag 102 in a contactless manner, and communicably connected to the user registration server 300 or the product information registration server 400 based on the access information included in the contact information. However, not limited to this, the RFID non-contact type IC tag 102 may not store the contact information.

That is, the RFID non-contact type IC tag 10
A contact information registration server in which a tag ID for uniquely identifying 2 and contact information is registered in association with each other is connected to the Internet 199, and the tag ID can be stored and the tag ID can be contactlessly contacted. A readable RFID non-contact type IC tag 102 is attached to the target product 100. Then, the contact information reading unit 202 reads the tag ID from the RFID non-contact type IC tag 102 in a non-contact manner, acquires the contact information corresponding to the read tag ID from the contact information registration server, and acquires the acquired contact information. Based on the access information included in the user registration server 300 or the product information registration server 400 so that they can communicate with each other.

As a result, since the contact information is registered in the contact information registration server, for example, the target product 1
Even if the URL of the user registration server 300 or the product information registration server 400 is changed after the sale of 00, if the registered content of the contact information registration server is updated to the appropriate content, the user of the target product 100 will be You can register or use the information service.

In this case, the tag ID corresponds to the tag information, the target product 100 corresponds to the target article, and the RF
The ID non-contact type IC tag 102 corresponds to a non-contact type tag, and the contact information reading unit 202 corresponds to a tag information reading means. Further, the reading by the contact information reading unit 202 corresponds to the tag information reading step, and step S10
4, S108 and S126 correspond to communication connection means or communication connection steps, and the user registration server 300 or the product information registration server 400 corresponds to contacts.

The contact information registration server corresponds to the contact information storage means. Further, in the above-described first embodiment, the user information is input from the input unit 204 when performing user registration, but the present invention is not limited to this, and the user information is stored in advance in the built-in memory of the mobile terminal 200. If user registration is performed, the user information in the built-in memory may be transmitted to the user registration server 300.

As a result, user registration for the target product 100 can be performed more easily. In addition, in the above-described first and second embodiments, a mobile phone and a P
Although the mobile terminal 200 is configured by using a DA (Personal Digital Assistant) or the like, the present invention is not limited to this, and any terminal having a function equivalent to that of the mobile terminal 200 may be used.

In the first and second embodiments, the ROM shown in FIG. 3, FIG. 5, FIG. 9 and FIG.
However, the present invention is not limited to this, and the program may be read into a RAM from a storage medium in which the program showing these procedures is stored and executed. Good.

Here, the storage medium includes a semiconductor storage medium such as RAM and ROM, a magnetic storage type storage medium such as FD and HD, an optical reading type storage medium such as CD, CDV, LD and DVD, and MO and the like. The magnetic storage type / optical reading type storage medium includes any storage medium as long as it is a computer-readable storage medium regardless of a reading method such as electronic, magnetic, or optical.

In the first and second embodiments, the contact support device, contact support program, and contact support method according to the present invention are provided on the Internet 19
Although the case where the present invention is applied to the network system including 9 is not limited to this, the present invention may be applied to, for example, a so-called intranet that communicates by the same method as the Internet 199. Of course, the Internet 19
It is not limited to the network that communicates by the same method as 9
It can also be applied to normal networks.

Further, in the first embodiment described above,
A contact support device and a contact support program according to the present invention;
In addition, as shown in FIG.
In the case of 00, the user registration server 300 is communicably connected and the user registration of the target product 100 is performed, but the present invention is not limited to this, and may be applied to other cases without departing from the gist of the present invention. .

In addition, in the second embodiment described above,
A contact support device and a contact support program according to the present invention;
In addition, as shown in FIG.
In 00, the present invention is applied to the case where the product information registration server 400 is communicably connected and the information providing service is used for the target product 100, but the present invention is not limited to this and is also applied to other cases without departing from the scope of the present invention. It is possible.

[Brief description of drawings]

FIG. 1 is a functional block diagram showing a configuration of a system to which the present invention is applied.

FIG. 2 is a diagram showing a data structure of a built-in memory of the RFID non-contact type IC tag 102.

FIG. 3 is a flowchart showing a user registration request process.

FIG. 4 is a diagram showing a data structure of a user information registration DB 306.

FIG. 5 is a flowchart showing a user registration process.

6 is a diagram showing a display screen of the mobile terminal 200. FIG.

FIG. 7 is a functional block diagram showing a configuration of a system to which the present invention is applied.

FIG. 8 is a diagram showing a data structure of a built-in memory of the RFID non-contact type IC tag 102.

FIG. 9 is a flowchart showing a product information provision request process.

FIG. 10 is a flowchart showing a product information providing process.

FIG. 11 is a diagram showing a display screen of the mobile terminal 200.

FIG. 12 is a flowchart showing user registration request processing.

[Explanation of symbols]

100 target products 102 RFID non-contact type IC tag 200 mobile terminals 202 Contact information reading unit 204 display 206 Input section 208 Decoding unit 210 Communication unit 300 user registration server 302,402 communication unit 304,404 Product number registration DB 306 User information registration DB 308,408 DB access unit Decoding unit 310,410 400 Product Information Registration Server 406 Product Information Registration DB

   ─────────────────────────────────────────────────── ─── Continued front page    F-term (reference) 5K012 AB05 BA07                 5K027 AA11 HH21 HH26                 5K067 AA44 BB32 DD17 EE02 EE04                       EE35 FF02 FF23 HH23 HH36                 5K101 LL00 LL12 MM07 NN04 NN05                       NN21 PP03

Claims (8)

[Claims] 1. A device for communicatively connecting to a contact based on contact information about a contact about a target article to assist in contacting about the target article, the contact information being storable. Further, a contactless tag capable of contactlessly reading the contact information is attached to the target article, and contact information reading means for contactlessly reading the contact information from the contactless tag, and the contact A contact support device, comprising: a communication connection unit that communicatively connects to the contact based on the contact information read by the contact information reading unit. 2. The contact information according to claim 1, wherein the contact information is for identifying the access information necessary for communicatively connecting to a user registration contact for user registration of the target article. Target article identification information, further comprising user information input means for inputting user information necessary for the user registration, the communication connection means, based on the access information included in the contact information, the user registration contact A communication support, characterized in that the user registration is performed based on the target article identification information included in the contact information and the user information input by the user information input means by connecting in a communicable manner first. apparatus. 3. The contact information according to claim 1, wherein the contact information includes access information necessary for communicatively connecting to a service providing contact that provides an information providing service for the target article, and the communication connecting unit includes: A contact support device configured to connect to the service providing contact communicatively based on access information included in the contact information and use the information providing service. 4. The contact information storage means for storing contact information about the contact information of a target article becomes available, based on the contact information of the contact information storage means, the contact information. A device for supporting communication about the target article by communicatively connecting to the target article, wherein a non-contact tag capable of storing tag information and reading the tag information in a non-contact manner is attached to the target article. Every time, the tag information reading means for reading the tag information from the non-contact type tag in a non-contact manner, and the contact information for obtaining the contact information corresponding to the tag information read by the tag information reading means from the contact information storage means. A contact support device comprising: an information acquisition unit; and a communication connection unit that communicatively connects to the contact based on the contact information acquired by the contact information acquisition unit. 5. A program for communicatively connecting to the contact based on contact information about a contact for a target article to assist in contacting about the target article, the contact information being storable. Further, a contactless tag capable of contactlessly reading the contact information is attached to the target article, and contact information reading means for reading the contact information from the contactless tag in a contactless manner can be used. It is a program for causing a computer to execute processing realized as communication connection means for communicatively connecting to the contact based on the contact information read by the contact information reading means. Contact support program. 6. A contact information storage means for storing contact information about a contact for a target article becomes available, the contact information based on the contact information in the contact information storage means. Is a program for supporting communication about the target article by communicatively connecting to the target article, wherein a non-contact tag capable of storing tag information and reading the tag information in a non-contact manner is attached to the target article. Every time, the contact information corresponding to the tag information read by the tag information reading unit is provided to the computer that can use the tag information reading unit that reads the tag information from the non-contact tag in a non-contact manner. Realized as contact information acquisition means acquired from storage means and communication connection means for communicatively connecting to the contact based on the contact information acquired by the contact information acquisition means. Communication support program, which is a program for executing the specified process. 7. A method for communicatively connecting to a contact based on contact information about a contact for a target article to assist contact about the target article, the contact information being storable. In addition, a contactless tag capable of contactlessly reading the contact information is attached to the target article, and a contact information reading step for contactlessly reading the contact information from the contactless tag; And a communication connection step for communicatively connecting to the contact based on the contact information read in the contact information reading step. 8. A contact information storage means for storing contact information about a contact for a target article becomes available, the contact information is stored based on the contact information in the contact information storage means. A non-contact tag capable of storing tag information and reading the tag information in a non-contact manner. Every time, a tag information reading step for reading the tag information from the non-contact type tag in a non-contact manner, and a contact information for obtaining the contact information corresponding to the tag information read in the tag information reading step from the contact information storage means. Information acquisition step,
And a communication connection step for communicatively connecting to the contact based on the contact information acquired in the contact information acquisition step.