JP2010165133A - Article-related information notification system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To determine whether an article is a household electrical appliance, to which recall is made, and to notify a purchaser of contact information on a maker. <P>SOLUTION: An article-related information notification system includes: a function which registers recall information on household electrical appliances of household electrical appliance makers; a function which receives identification information on household electrical appliances which is transmitted from purchasers via portable terminals; a function which determines whether the household electrical appliances correspond to recall-object products; and a function which notifies the purchasers of the results of recall. Further, the system determines whether a household electrical appliance corresponds to a recall-object product on the basis of identification information, which a household electrical appliance maker preliminarily pastes on the household electrical appliance when the maker ships the appliance, and the recall information of a recall information DB which the household electrical appliance maker registers when recall occurs, and displays the contact information on the maker on the portable terminal of the purchaser when the household electrical appliance corresponds to the recall-object product, and notifies the purchaser of the recall of the appliance when the appliance becomes a recall-object product in case that the appliance do not correspond to the recall-object products. <P>COPYRIGHT: (C)2010,JPO&INPIT

Description

  The present invention relates to a technique for managing related information including recalls for products for general consumers including so-called home appliances. In particular, the present invention relates to a technique for appropriately notifying recall information to consumers = buyers.

  Currently, there is an increasing need for notifying consumers of related information such as recalls. For example, when a product has a defect, it is necessary to inform all users (users) of the product, such as a purchaser, that there is a defect and how to deal with the defect. For this reason, conventionally, when a recall occurs, a medium such as a newspaper or a TV (notice of a recall company) notifies that a defect has occurred. In response to this, the user visually confirms whether the information described in the recall company notice and the information on the label or warranty card affixed to the home appliance are visually relevant and not relevant. It was. For this reason, a user who inevitably leaks from the notification has occurred. For this reason, as a conventional technique, a technique for performing a recall notification using a so-called “tag” has been proposed.

  First, Patent Document 1 proposes a recall target device specifying method that can specify the position of a recall target product using an IC tag.

  In Patent Document 2, in the field of processed foods, quality of processed foods and countermeasures for recall are mechanically confirmed using a two-dimensional data code in which raw materials of products and manufacturing process histories are sequentially input in product lot units. There is something you can do.

JP 2005-129038 A JP 2002-132868 published

  As mentioned above, in the past, when a recall occurs, the manufacturer will contact the purchaser based on the user registration information, or post a recall notice on newspapers or corporate websites, etc. To deal with it.

  However, it is difficult to collect and repair all products to be recalled because only a part of the purchasers who perform the user registration information are notified or the notice of the recall company is insufficient.

  Furthermore, there is a problem that there is no mechanism that allows the purchaser to easily determine the recall target (Patent Document 1). Further, in Patent Document 1, not the purchaser but the manufacturer collects and determines the product information, and the purchaser himself cannot easily determine. There are also issues in privacy protection and practical operation.

  On the other hand, on the website where recall company announcements and recall information are centrally posted, while checking various information such as the model number and lot number described, it is visually confirmed whether or not the purchaser himself falls under the recall. There is a problem that the work to be confirmed in (2) has a risk of erroneous determination.

  The present invention reads the identification information of home appliances with a portable terminal, transmits the information, and immediately performs the non-determination of the recall, and automatically notifies when it changes to the recall in the future. The object of recall is to enable easy determination of the recall target and to promptly respond to the update of the recall information so as to facilitate early detection and early response of the recalled product.

  In order to solve the above problems, the recall information DB that can register and centrally manage the recall information of products of each manufacturer of the product (product) is maintained, and the product identification information transmitted from the purchaser (user) through the mobile terminal Is received, it is determined whether or not the product corresponds to the recalled product, and the result is notified. Further, when the user registers his / her information at that time, the determination is made again when the recall information is added or updated, and the notification is made if applicable. More specifically, the recall information DB that can register and centrally manage the recall information of the products of each manufacturer is stored, the product attribute information sent from the purchaser (user) is received, and it corresponds to the recalled product Whether or not and notify the result. Further, when the user registers his / her information at that time, the determination is made again when the recall information is added or updated, and the notification is made if applicable.

  Further, the present invention includes the following aspects. That is, the recall target determination system according to one aspect of the present invention includes a communication unit, a memory, a CPU, a recall information DB that stores recall information registered by the manufacturer, product identification information registered by the user, and a user contact information (e-mail). Address information), and has four control functions: a recall information registration function, a recall determination function, a user information registration function, and a user notification function.

  Each home appliance is characterized in that, as identification information, manufacturer name, product number, serial number, lot number, country of production, factory name, and date of manufacture are pasted in a two-dimensional barcode format.

  The identification information can use wireless IC communication (RFID tag) in addition to the two-dimensional barcode format.

  The information to be registered in the recall target determination system is the information used when determining the recall target. The registration date, manufacturer name, product number, serial start number, serial end number, lot number, country of origin , Factory name, production start date, production end date. Among these pieces of information, the registration date, manufacturer name, and product number are indispensable, and other information is arbitrarily registered. In addition, an ID is assigned to identify each recall information, but if multiple search conditions are specified for one recall information, a plurality of records are registered, but the recall information corresponding to the record by the ID Can be specified.

Second, in the case of a recall, the details of the recall presented to the purchaser include ID, release date, update date, manufacturer name, target product name, recall content, response method, URL, and remarks. The ID corresponds to the ID of the recall information DB (recall registration information table).
Thirdly, in the case of a recall, this is the information about the manufacturer's contact that is presented to the purchaser: ID, manufacturer name, address, telephone number, reception time, email address, and URL. The ID corresponds to the ID of the recall information DB (recall registration information table).
Fourth, when new recall information is registered or when the recall information is updated, user information used to determine whether it is a recall target, e-mail address, manufacturer name, product number, serial number, lot number, The country of origin, factory name, and date of manufacture. The above four types of information are registered.

  The mobile terminal has four functions of a transmission / reception function, a two-dimensional barcode analysis function, a two-dimensional barcode reading function, and a display display function.

The feature of Patent Document 1 can be solved by providing a mechanism that allows a purchaser to easily determine a recall target using a portable terminal that is generally widely used.
By comparing mechanically the identification information affixed to the home appliance and the information in the recall information DB of the recall target judgment system, it is possible to suppress purchaser misjudgment such as misnumbering.

  Further, the present invention includes the following aspects. When a predetermined condition is satisfied, it is determined whether or not there is product related information including recall information in the contact information of the user. This condition includes that the product-related information is newly registered in the storage means in association with the product and the product ID from the user's mobile terminal that has read the product ID attached to the product. It is determined as a condition that there has been an inquiry.

  Product related information including recall information is widely announced in company announcements, etc., but it is difficult for the purchaser to determine whether or not the item falls under recall based on the product model number information or the like. In addition, due to the difficulty and annoyance, there are few opportunities for the purchaser himself to confirm whether it corresponds to the recall.

  Recall issues are related to people's lives and property, and there are increasing demands for consumer safety and security in recent years, and legal development, rule making in the industry, and research are actively conducted. It is a situation. In the present invention, the determination can be made easily by simply holding the portable terminal over the home appliance, so that the recall target can be easily determined. In addition, because it can be judged by specifying multiple conditions in detail, such as the production location and date of manufacture, accurate results that contribute to the suppression of unnecessary costs such as inquiries to manufacturers despite non-recall status. You can tell the buyer.

  Furthermore, since the recall information is information that changes from moment to moment, there is a possibility that the recall information may be subject to recall after the purchaser makes a determination. Once the buyer makes a decision and registers the identification information and e-mail address, when the new recall information is registered or the recall information is updated, the purchaser is notified that it is a recall. It becomes possible.

  Through the above, there is an effect that early detection and early response of the recalled product can be achieved.

  Embodiments of the present invention will be described below with reference to the drawings. FIG. 1 is a system configuration diagram showing an embodiment of the present invention. In the following, recall information will be described as an example of information to be notified, but information regarding other products may be used.

  The recall target determination system 110 includes a communication unit 111, a memory 112, a CPU 113, a recall information DB 114, and a user information DB 115, and is controlled by a recall information registration function 116, a recall determination function 117, and a user notification function 119. It is configured such that a product purchased by a purchaser of home appliances can be confirmed using the mobile terminal 140 to determine whether a product purchased is a recall target.

  The recall information DB 114 is a database that stores recall information registered by a manufacturer, and includes a recall registration information table 401, a recall detailed information table 411, and a manufacturer inquiry destination information table 421.

  The recall registration information table 401 is a table used when the recall determination function performs a recall determination, and includes ID, registration date, manufacturer name, product number, serial start number, serial end number, lot number, country of production, factory name, It has items for manufacturing start date and manufacturing end date. ID is assigned in units of recall information. In order to be able to search for a single recall information under a plurality of conditions, the recall registration information table 401 can register IDs in duplicate.

  The recall detailed information table 411 is a table used when providing detailed information of the recall to the purchaser, ID, publication date, update date, manufacturer name, target product name, recall content, response method, Has URL and remark items. The ID is linked to the recall registration information table 401. Since it is registered in units of recall, the recall detailed information table 411 cannot register duplicate IDs.

  The manufacturer inquiry destination information table 421 is a table for storing information on a manufacturer inquiry destination to be presented to the purchaser when it is a recall target. ID, manufacturer name, address, telephone number, reception time , With email address and URL items. Even if the manufacturer is the same, the inquiry destination may be different for each recall information, and therefore, it can be identified by an ID linked to the recall registration information table 401 and the recall detailed information table 411.

  The user information DB 115 is a database that stores the identification information 301 of the registered product and the contact information of the user. The user information table includes an email address, a manufacturer name, a product number, a serial number, a lot number, a country of production, and a factory name. With an item of manufacturing date.

  Moreover, even if it is not a recall target at the time of confirmation by the purchaser, the recall has a feature that it may be changed to a recall target thereafter. As described above, the system 110 has a user information registration function 118 for storing information for notifying the purchaser in the case where it is not a recall target at a certain point of time and will be a recall target later. Composed.

  The manufacturer PC terminal 100 has a browser 101 function, and is configured such that when a manufacturer announces a recall, the manufacturer person in charge can register the recall information of the company's product in the recall information DB 114.

  In addition, when recall information is newly added or updated in the recall information DB 114, it is determined whether or not it is a recall target based on the user information registered by the user information registration function 118. Configured to be notified.

  The portable terminal 140 has functions of a transmission / reception function 141, a two-dimensional barcode analysis function 142, and a two-dimensional barcode reading function 143, and a two-dimensional barcode reading function 143 of a two-dimensional barcode 131 attached to a home appliance. The 2D barcode analysis function 142 analyzes the home appliance identification information 301 from the 2D barcode 131, extracts the information, and transmits it to the recall target determination system 110 using the transmission / reception function 141. Can be displayed by the display display function 144.

Next, the operation of the recall target determination system 110 configured as described above will be described. FIG. 2 is a flowchart showing the operation of the recall target determination system 110.
Each home appliance manufacturer attaches a label of the two-dimensional barcode 131 when the home appliance 130 is shipped. In the two-dimensional barcode 131, a manufacturer name, a product number, a serial number, a lot number, a production country, a factory name, and a manufacturing date are recorded as identification information 301 for identifying individual products. (S201).
The home appliance identification information 301 can use wireless IC communication (RFID tag) in addition to pasting with a two-dimensional barcode.

  When the manufacturer announces the recall, the manufacturer person in charge registers the recall information of the company's product in the recall information DB 114 using the browser 101 from the PC terminal 100. Information to be registered includes “recall registration information 401” used when determining the recall target, “recall detailed information 411” to be shown to the purchaser when corresponding to the recall, and “manufacturer contact information 421” (S202).

When the purchaser confirms whether or not the home appliance purchased by himself / herself is a recall target, the purchaser reads the identification information 301 from the home appliance using the mobile terminal 140 (S211).
The mobile terminal 140 is a mobile phone, PDA, laptop computer, etc., which has a function for executing a 2D barcode reading function 143 (imaging function), a transmission / reception function 141, a display display function 144, and an application for analyzing a 2D barcode. It can be replaced with what it has.
The information of the two-dimensional barcode 131 read in S211 is analyzed by the two-dimensional barcode analysis function 142, and the home appliance identification information 301 is extracted (S212).

  The product identification information 301 extracted in S212 is transmitted to the recall target determination system 110 using the communication means 111 and the transmission / reception function 141 of the mobile terminal 140 (S213).

  The recall determination function 117 searches the recall registration information table 401 of the recall information DB 114 based on the product identification information 301 received in S213. For example, when the retrieval target judgment is searched in the 301A record of the identification information 301, the manufacturer name, product number, lot number, production country, and factory name all match in the 401A record of the recall registration information table 401, and the serial number Applicable because the production date is within the range. In the record 401B of the recall registration information table 401, the manufacturer name and the product number match, but the lot number and the country of production do not match, and the manufacturing date is out of the range, so it is not applicable. The records of 401C to 401E in the recall registration information table 401 are not applicable because the manufacturer name and product number do not match. (S214).

Processing branches depending on whether the corresponding record exists in the recall information DB (S215).
In S215, when the corresponding record exists in the recall information DB, the display display function 144 of the mobile terminal displays that the record corresponds to the recall in the recall notification format 501. In the contents to be displayed, an inquiry destination to the manufacturer is presented based on the information in the manufacturer inquiry destination information table 421. For example, in the case of the 401A record of the recall registration information table, the information of the record 421A of the manufacturer inquiry destination information table 421 is presented.

  Also, a URL for displaying the detailed information of the recall is presented, and when the URL is accessed, the detailed information of the recall is displayed based on the information in the recall detailed information table 411. For example, in the case of the 401A record of the recall registration information table, the information of 411A of the recall detailed information table 411 is displayed (S231).

  In S215, if the corresponding record does not exist in the recall information DB, a notification that it does not correspond to the recall is displayed in the notification format 502 not corresponding to the recall (S216).

  In S216, the purchaser confirms whether or not he / she wants to be notified by e-mail when he / she becomes a recall target in the future, and proceeds to the user information registration when the purchaser selects e-mail notification ( S217). Note that a user or a holder other than the purchaser may be the notification destination. Alternatively, an information processing device (e-mail address) such as a mobile phone held by these persons may be used as the notification destination.

  When notification by e-mail is selected in S217, the user registration screen format 601 is displayed on the screen and the e-mail address is input. Already received home appliance identification information 301 and email address information are recorded in the user information DB 701 (S221).

  When the recall information is newly registered or updated in S202, the user information DB 38 is searched to determine whether the recall information corresponds to the information registered by the user (S203).

  In S203, when there is a user corresponding to the recall information, all users are notified by e-mail in the same manner as in S231, and displayed by the display display function 144 (S204).

  According to the present embodiment, it is a system for determining recall information of home appliances and notifying the purchaser, but it can also be applied to determining malfunction (bug) information or vulnerability information of computer software. . It can also be applied to recalls in fields other than home appliances.

System configuration of recall target judgment system for home appliances Flow chart showing the operation of the recall target judgment system for home appliances Data specifications and screen formats used in the recall target judgment system for home appliances Table specifications for recall information database Notification format for recall judgment results User information DB table specifications User registration screen format

100 Manufacturer PC Terminal 101 Browser 110 Recall Target Determination System 111 Communication Means 112 Memory 113 CPU
114 Recall information DB
115 User information DB
116 Recall information registration function 117 Recall determination function 118 User information registration function 119 User notification function 130 Home appliance 131 Two-dimensional barcode 140 Portable terminal 141 Transmission / reception function 142 Two-dimensional barcode analysis function 143 Two-dimensional barcode reading function 144 Display display function 150 Internet 301 Identification Information 401 Recall Registration Information Table 411 Recall Detail Information Table 421 Manufacturer Contact Information Table 501 Recall Applicable Notification Format 502 Recall Not Applicable Notification Format 601 User Registration Screen Format 701 User Information Table

Claims (7)

In the product related information notification system for notifying the product related information to the consumer of the product for the consumer,
Storage means for storing the product and the contact information of the user in association with each other;
For the product, when a predetermined condition is satisfied, determination means for determining the presence or absence of product related information regarding the product;
In the determination unit, when there is the product related information, the product related information notification system is configured to transmit the product related information to the contact information of the user. In the commodity related information notification system according to claim 1,
The determination means includes the product ID from the user's portable terminal that has read the product ID attached to the product and that the product-related information is newly registered in the storage unit in association with the product. A product-related information notification system characterized in that it is determined that there is an inquiry as the condition. In the commodity related information notification system according to claim 1 or 2,
The product-related information notification system, wherein the product ID includes at least a manufacturer name and a product number. In the commodity related information notification system according to claim 3,
The product ID information system further includes at least one of a serial number, a lot number, a production country, a factory name, and a manufacturing date. In the commodity related information notification system according to any one of claims 1 to 4,
The storage means includes, as the product related information, at least items of ID, registration date, manufacturer name, product number, serial start number, serial end number, lot number, production country, factory name, manufacturing start date, and manufacturing end date Store product related information,
A product related information notification system that enables a search with a plurality of search conditions by registering a plurality of records for the product related information. In the product related information notification system according to any one of claims 1 to 5,
The contact is a mobile terminal including a mobile phone, a PDA, and a laptop computer used by the user. The mobile terminal includes a two-dimensional barcode reading function (photographing function), a transmission / reception function, a display display function, and a two-dimensional bar. A product related information notification system having a function of executing an application for analyzing a code. In the product related information notification system according to claim 2,
The product ID is stored in a two-dimensional barcode or wireless IC communication (RFID tag), and the two-dimensional barcode or wireless IC communication is attached to the product.

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