CN108885625A - 信息处理系统、受理服务器、信息处理方法和程序 - Google Patents

信息处理系统、受理服务器、信息处理方法和程序 Download PDF

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Publication number
CN108885625A
CN108885625A CN201680084202.6A CN201680084202A CN108885625A CN 108885625 A CN108885625 A CN 108885625A CN 201680084202 A CN201680084202 A CN 201680084202A CN 108885625 A CN108885625 A CN 108885625A
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CN
China
Prior art keywords
inquiry
answer
communicator
server
terminal installation
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Pending
Application number
CN201680084202.6A
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English (en)
Chinese (zh)
Inventor
森胁健
安藤章吾
佐佐木淳志
冈本优也
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Japanese Advanced Media Co
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Japanese Advanced Media Co
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Publication date
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Publication of CN108885625A publication Critical patent/CN108885625A/zh
Pending legal-status Critical Current

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
    • G06F16/33—Querying
    • G06F16/3331—Query processing
    • G06F16/3349—Reuse of stored results of previous queries
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
    • G06F16/33—Querying
    • G06F16/3331—Query processing
    • G06F16/3332—Query translation
    • G06F16/3338—Query expansion
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
    • G06F16/33—Querying
    • G06F16/3331—Query processing
    • G06F16/334—Query execution
    • G06F16/3343—Query execution using phonetics
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
    • G06F16/33—Querying
    • G06F16/3331—Query processing
    • G06F16/334—Query execution
    • G06F16/3344—Query execution using natural language analysis
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06N—COMPUTING ARRANGEMENTS BASED ON SPECIFIC COMPUTATIONAL MODELS
    • G06N20/00—Machine learning

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  • Engineering & Computer Science (AREA)
  • Theoretical Computer Science (AREA)
  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
  • Data Mining & Analysis (AREA)
  • General Engineering & Computer Science (AREA)
  • Databases & Information Systems (AREA)
  • Computational Linguistics (AREA)
  • Artificial Intelligence (AREA)
  • Software Systems (AREA)
  • Medical Informatics (AREA)
  • Mathematical Physics (AREA)
  • Computing Systems (AREA)
  • Health & Medical Sciences (AREA)
  • Acoustics & Sound (AREA)
  • Audiology, Speech & Language Pathology (AREA)
  • General Health & Medical Sciences (AREA)
  • Evolutionary Computation (AREA)
  • Computer Vision & Pattern Recognition (AREA)
  • Telephonic Communication Services (AREA)
  • Information Retrieval, Db Structures And Fs Structures Therefor (AREA)
CN201680084202.6A 2016-04-07 2016-04-07 信息处理系统、受理服务器、信息处理方法和程序 Pending CN108885625A (zh)

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
PCT/JP2016/061448 WO2017175363A1 (ja) 2016-04-07 2016-04-07 情報処理システム、受付サーバ、情報処理方法及びプログラム

Publications (1)

Publication Number Publication Date
CN108885625A true CN108885625A (zh) 2018-11-23

Family

ID=60000416

Family Applications (1)

Application Number Title Priority Date Filing Date
CN201680084202.6A Pending CN108885625A (zh) 2016-04-07 2016-04-07 信息处理系统、受理服务器、信息处理方法和程序

Country Status (3)

Country Link
KR (1) KR102136706B1 (ja)
CN (1) CN108885625A (ja)
WO (1) WO2017175363A1 (ja)

Cited By (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN111687831A (zh) * 2019-03-13 2020-09-22 株式会社日立大厦系统 声音引导系统以及声音引导方法
CN111708507A (zh) * 2019-03-18 2020-09-25 柯尼卡美能达株式会社 声音信息处理装置以及记录介质
CN113012691A (zh) * 2019-12-18 2021-06-22 丰田自动车株式会社 代理装置、代理系统以及计算机可读存储介质
CN113192500A (zh) * 2020-01-29 2021-07-30 丰田自动车株式会社 代理装置、代理系统以及非暂时性记录介质
CN113486159A (zh) * 2020-03-17 2021-10-08 东芝泰格有限公司 信息处理装置、信息处理系统及存储介质
CN113488036A (zh) * 2020-06-10 2021-10-08 海信集团有限公司 一种多轮语音交互方法、终端及服务器

Families Citing this family (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN109241251B (zh) * 2018-07-27 2022-05-27 众安信息技术服务有限公司 一种会话交互方法
US20220114200A1 (en) * 2020-10-13 2022-04-14 Verint Americas Inc. System and method for developing a common inquiry response
JP6898685B1 (ja) * 2020-12-14 2021-07-07 シンメトリー・ディメンションズ・インク 業務支援装置、業務支援システム、及び、業務支援方法
JP7116971B1 (ja) 2021-11-08 2022-08-12 株式会社アシスト 自動音声応答システムおよびプログラム
CN116957718A (zh) * 2023-07-04 2023-10-27 深圳智汇创想科技有限责任公司 商品营销方法及计算机可读存储介质

Citations (7)

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US20050216269A1 (en) * 2002-07-29 2005-09-29 Scahill Francis J Information provision for call centres
CN101556669A (zh) * 2008-04-11 2009-10-14 上海赢思软件技术有限公司 利用人机交互技术与用户进行个性化营销的方法和设备
CN104598445A (zh) * 2013-11-01 2015-05-06 腾讯科技（深圳）有限公司 自动问答系统和方法
CN104679910A (zh) * 2015-03-25 2015-06-03 北京智齿博创科技有限公司 智能应答方法及系统
CN105072173A (zh) * 2015-08-03 2015-11-18 谌志群 自动客服和人工客服自动切换的客服方法及系统
KR101575276B1 (ko) * 2015-03-19 2015-12-08 주식회사 솔루게이트 가상 상담 시스템
CN105227790A (zh) * 2015-09-24 2016-01-06 北京车音网科技有限公司 一种语音应答方法、电子设备和系统

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JP4275624B2 (ja) * 2002-09-06 2009-06-10 富士通株式会社 オペレータ支援装置、オペレータ支援プログラムおよびその記録媒体、ならびにオペレータ支援方法
JP2005011140A (ja) * 2003-06-20 2005-01-13 Accela Technology Corp ナレッジシステム、フィールドサポートシステム、フィールドサポート方法及びプログラム
JP4461738B2 (ja) * 2003-08-13 2010-05-12 富士ゼロックス株式会社 質問応答装置および方法
US20070260460A1 (en) * 2006-05-05 2007-11-08 Hyatt Edward C Method and system for announcing audio and video content to a user of a mobile radio terminal
KR20090001716A (ko) * 2007-05-14 2009-01-09 이병수 성장 지능형 가상 비서 운영시스템 및 그 방법
JP2013054413A (ja) * 2011-09-01 2013-03-21 It Solutions Co Ltd Ｆａｑシステム
JP2014178381A (ja) 2013-03-13 2014-09-25 Toshiba Corp 音声認識装置、音声認識システムおよび音声認識方法

Patent Citations (7)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20050216269A1 (en) * 2002-07-29 2005-09-29 Scahill Francis J Information provision for call centres
CN101556669A (zh) * 2008-04-11 2009-10-14 上海赢思软件技术有限公司 利用人机交互技术与用户进行个性化营销的方法和设备
CN104598445A (zh) * 2013-11-01 2015-05-06 腾讯科技（深圳）有限公司 自动问答系统和方法
KR101575276B1 (ko) * 2015-03-19 2015-12-08 주식회사 솔루게이트 가상 상담 시스템
CN104679910A (zh) * 2015-03-25 2015-06-03 北京智齿博创科技有限公司 智能应答方法及系统
CN105072173A (zh) * 2015-08-03 2015-11-18 谌志群 自动客服和人工客服自动切换的客服方法及系统
CN105227790A (zh) * 2015-09-24 2016-01-06 北京车音网科技有限公司 一种语音应答方法、电子设备和系统

Cited By (8)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN111687831A (zh) * 2019-03-13 2020-09-22 株式会社日立大厦系统 声音引导系统以及声音引导方法
CN111687831B (zh) * 2019-03-13 2023-01-03 株式会社日立大厦系统 声音引导系统以及声音引导方法
CN111708507A (zh) * 2019-03-18 2020-09-25 柯尼卡美能达株式会社 声音信息处理装置以及记录介质
CN111708507B (zh) * 2019-03-18 2023-06-30 柯尼卡美能达株式会社 声音信息处理装置以及记录介质
CN113012691A (zh) * 2019-12-18 2021-06-22 丰田自动车株式会社 代理装置、代理系统以及计算机可读存储介质
CN113192500A (zh) * 2020-01-29 2021-07-30 丰田自动车株式会社 代理装置、代理系统以及非暂时性记录介质
CN113486159A (zh) * 2020-03-17 2021-10-08 东芝泰格有限公司 信息处理装置、信息处理系统及存储介质
CN113488036A (zh) * 2020-06-10 2021-10-08 海信集团有限公司 一种多轮语音交互方法、终端及服务器

Also Published As

Publication number Publication date
KR102136706B1 (ko) 2020-07-22
KR20180123150A (ko) 2018-11-14
WO2017175363A1 (ja) 2017-10-12

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