CN108650164A - A kind of method and system of managing internet shopping customer service chat tool - Google Patents
A kind of method and system of managing internet shopping customer service chat tool Download PDFInfo
- Publication number
- CN108650164A CN108650164A CN201710167357.2A CN201710167357A CN108650164A CN 108650164 A CN108650164 A CN 108650164A CN 201710167357 A CN201710167357 A CN 201710167357A CN 108650164 A CN108650164 A CN 108650164A
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- Prior art keywords
- session connection
- memory
- customer service
- internet shopping
- service chat
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/52—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail for supporting social networking services
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/01—Customer relationship services
- G06Q30/015—Providing customer assistance, e.g. assisting a customer within a business location or via helpdesk
- G06Q30/016—After-sales
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
- H04L65/1066—Session management
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
- H04L65/40—Support for services or applications
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- Engineering & Computer Science (AREA)
- Computer Networks & Wireless Communication (AREA)
- Signal Processing (AREA)
- Business, Economics & Management (AREA)
- Multimedia (AREA)
- General Business, Economics & Management (AREA)
- Economics (AREA)
- Development Economics (AREA)
- Accounting & Taxation (AREA)
- Finance (AREA)
- Marketing (AREA)
- Strategic Management (AREA)
- Physics & Mathematics (AREA)
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- General Physics & Mathematics (AREA)
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- Management, Administration, Business Operations System, And Electronic Commerce (AREA)
Abstract
The invention discloses a kind of method and system of managing internet shopping customer service chat tool, this method includes：Session connection is established in request；Establish session connection, and storage allocation；Memory is adjusted according to the Number dynamics of the session connection；It is interactive that customer service chat is carried out by session connection；Terminate session connection；Releasing memory.Technical solution of the present invention promotes to realize the direct communication of both parties, reinforce the promotion and after-sale service of product, be conducive to products propaganda and popularization, reinforce product brand popularity, improve the attention rate and satisfaction of customer, the obstacle for avoiding both parties from linking up optimizes shopping process, promotes the efficiency of internet shopping.
Description
Technical field
The present invention relates to Internet technical field, more particularly to a kind of method of managing internet shopping customer service chat tool
And system.
Background technology
Internet development is rapid, it has also become the important load of the important component and human civilization communication development of people's life
Body penetrates into economic, politics, culture, social life various aspects, changes the manner of intercourse and the mode of thinking of people.No matter
It is in industrial circle or in social life field, internet is huge to the change of people.
By in December, 2016, China's netizen's scale will be carried up to 7.31 hundred million, Internet penetration 53.2% compared with the end of the year 2015
Rise 2.9 percentage points.The Internet, applications based on instant messaging, search engine, Internet news and social activity, userbase one
Directly keep steadily increasing trend.Online-shopping market keeps fast-developing, and cross-border electric business and rural area electric business become market focus；
It purchases by group industry and continues " going purchasing by group ", deep-cut consumption potentiality under O2O patterns；It is online make a reservation market Large-Scale Interconnected net enterprise war
It slightly registers capital to down, actively expands Xian Xia trade companies；In the case where tourism consumption rapid growth drives, online travel reservations industry rapidly develops.
Huge commercial value was shown in 2015 by the network entertainment industry chain of core of intellectual property, by popular online literature works
Not only extra earning regards new peak to the films and television programs of reorganization repeatly, and the game of reorganization can also obtain rapidly the concern of loyal bean vermicelli, and video display with
The development of game adapted successfully and promote online literature itself promotes its business model from being changed into user's charge merely
Expand audience using free mode and then cultivates high-quality intellectual property.Internet finance class application development is further deepened,
While userbase continues to expand, product pattern is by the current finance product of the early stage of development " packet for internet financing market
Seize state power " it is changed into current, regular finance product joint development；Network payment quickly extends and expands to payment scene under line,
And actively open the services such as foreign currency payment.Influence of the internet to individual lifestyle is further deepened, be dissolved into online education,
The public services class application fields such as internet is medical, network is about hired a car, user's custom are gradually formed.
In the Internet, applications, the market scale of internet shopping class application is huge.2016, China's customers
Scale reaches 4.67 hundred million, is 12.9% compared with 2015 end of the year growth rates；Wherein, mobile phone shopping userbase is 4.41 hundred million, accounts for mobile phone
The 63.4% of netizen, annual growth 29.8%.2016, online-shopping market came into maturity period, B2C transaction sizes
Accounting is persistently promoted, and on-line off-line fusion is further deepened, and industry integration, merger are more frequent.2016, Chinese shopping at network
Marketing scale is 4.7 trillion yuans, increases by 23.9% over the same period last year, the accounting in the total retail sales of consumer goods is
14.14%, 1.5% was improved compared with 2015；Wherein, B2C marketing scales are 2.6 trillion yuans in Chinese online-shopping market,
Reach 55.3% in the accounting of Chinese overall network shopping marketplace transaction size, increased by 3.2 percentage points than 2015；From speedup
From the point of view of, the online-shopping market B2C in 2016 increases by 31.6%, 15.6% speedup in the remote super markets C2C.
In shopping at network, after-sale service is substantially blank.Internet businessman is in the prevalence of " selling, light after sale " again
Service idea, lack corresponding after-sale service technology and service content.In internet shopping, master the problem of after-sale service
It is embodied in：
1), lack network cognitive degree.Although current compatriots have compared receiving and approval to network trading, generally limit to
On small item and family daily necessity, transaction amount is also limited, and block trade is considered dangerous.
2), trivial operations.After the product that client is bought goes wrong, then cumbersome formality is fulfiled, wait for customer service contact,
Customer service is contacted with seller, is confirmed.Relative to the operation readiness for directly replacing cargo to market, ensured after sale with e-commerce
The limitation and Operating Complexity of system form striking contrast.
3), professional difference.After-sale service is provided and lacks professional, lacks effectively criterion, in the judgement of product
In the case of shortage of standard, ensures just do not know where to begin at all after sale.
4), inefficiency.Relative to the timely and convenient easily goods return and replacement system in market, selling under internet shopping mode
Afterwards there is inefficiency in service.Confirm from feedback information is filled in final, then arrive after-sale service, and service is really
Recognize.This process requires a great deal of time and energy.
The technology needs of existing internet after-sale service solve the above problems, and good ditch is provided for businessman and consumer
The logical and channel of communication, to provide better after-sale service for internet electronic business.
Invention content
The present invention provides a kind of method and system of managing internet shopping customer service chat tool, promotes to realize both parties
Direct communication, reinforce the promotion and after-sale service of product, be conducive to products propaganda and popularization, reinforce product brand popularity,
The attention rate and satisfaction for improving customer, the obstacle for avoiding both parties from linking up optimize shopping process, promote internet shopping
Efficiency.
Technical scheme of the present invention provides a kind of method of managing internet shopping customer service chat tool, including following step
Suddenly：
Session connection is established in request；
Establish session connection, and storage allocation；
It is interactive that customer service chat is carried out by session connection；
Terminate session connection.
Further, session connection request is established using socket submissions are described.
Further, the memory of same size is distributed respectively for each session connection.
Further, Memory Allocation is adjusted according to the quantity of the session connection into Mobile state, is received and described is established session
Correspondence memory is distributed after the request of connection.
Further, the session connection terminates, and discharges corresponding memory.
Further, the session connection is communicated by socket.
Technical scheme of the present invention additionally provides a kind of system of managing internet shopping customer service chat tool, including session
Server and inner server, wherein：
Conversation server is for establishing and terminating session connection；
Inner server is used to provide memory for session connection, and recycles the memory that session connection is discharged.
Further, the inner server is each described according to the Number dynamics storage allocation of the session connection
Session connection distributes correspondence memory respectively.
Further, the inner server is that each session connection provides identical memory respectively.
Further, the session connection terminates, then discharges corresponding memory.
Technical solution of the present invention can promote to realize the direct communication of both parties, reinforce the promotion of product and take after sale
Business is conducive to products propaganda and popularization, reinforces product brand popularity, improves the attention rate and satisfaction of customer, avoid merchandising
The obstacle that both sides link up optimizes shopping process, promotes the efficiency of internet shopping.
Other features and advantages of the present invention will be illustrated in the following description, also, partly becomes from specification
It obtains it is clear that understand through the implementation of the invention.The purpose of the present invention and other advantages can be by the explanations write
Specifically noted structure is realized and is obtained in book, claims and attached drawing.
Below by drawings and examples, technical scheme of the present invention will be described in further detail.
Description of the drawings
Attached drawing is used to provide further understanding of the present invention, and a part for constitution instruction, the reality with the present invention
It applies example to be used to explain the present invention together, not be construed as limiting the invention.In the accompanying drawings：
Fig. 1 is the method flow diagram of managing internet shopping customer service chat tool in the embodiment of the present invention one；
Fig. 2 is the system construction drawing of managing internet shopping customer service chat tool in the embodiment of the present invention one.
Specific implementation mode
Hereinafter, preferred embodiments of the present invention will be described with reference to the accompanying drawings, it should be understood that preferred reality described herein
Apply example only for the purpose of illustrating and explaining the present invention and is not intended to limit the present invention.
Fig. 1 is the method flow diagram of managing internet shopping customer service chat tool in the embodiment of the present invention one.Such as Fig. 1 institutes
Show, which includes the following steps：
Session connection is established in step 101, request.
Session connection request is established using socket submissions.
Step 102 establishes session connection, and storage allocation.
Distribute the memory of same size respectively for each session connection.
Memory Allocation is adjusted according to the quantity of session connection into Mobile state, and phase is distributed after receiving the request for establishing session connection
Answer memory.
Step 103 carries out customer service chat interaction by session connection.
Session connection is communicated by socket.
Step 104 terminates session connection.
Session connection terminates, and discharges corresponding memory.
In order to realize above method flow, the present embodiment additionally provides a kind of managing internet shopping customer service chat tool
System, Fig. 2 are the system construction drawing of managing internet shopping customer service chat tool in the embodiment of the present invention one.As shown in Fig. 2, should
System includes conversation server 201 and inner server 202, wherein：
Conversation server is for establishing and terminating session connection；
Inner server is used to provide memory for session connection, and recycles the memory that session connection is discharged.
Inner server distributes for each session connection in corresponding respectively according to the Number dynamics storage allocation of session connection
It deposits.
Inner server is that each session connection provides identical memory respectively.
Session connection terminates, then discharges corresponding memory.
Technical solution of the present invention can promote to realize the direct communication of both parties, reinforce the promotion of product and take after sale
Business is conducive to products propaganda and popularization, reinforces product brand popularity, improves the attention rate and satisfaction of customer, avoid merchandising
The obstacle that both sides link up optimizes shopping process, promotes the efficiency of internet shopping.
It should be understood by those skilled in the art that, the embodiment of the present invention can be provided as method, system or computer program
Product.Therefore, complete hardware embodiment, complete software embodiment or reality combining software and hardware aspects can be used in the present invention
Apply the form of example.Moreover, the present invention can be used in one or more wherein include computer usable program code computer
The shape for the computer program product implemented in usable storage medium (including but not limited to magnetic disk storage and optical memory etc.)
Formula.
The present invention be with reference to according to the method for the embodiment of the present invention, the flow of equipment (system) and computer program product
Figure and/or block diagram describe.It should be understood that can be realized by computer program instructions every first-class in flowchart and/or the block diagram
The combination of flow and/or box in journey and/or box and flowchart and/or the block diagram.These computer programs can be provided
Instruct the processor of all-purpose computer, special purpose computer, Embedded Processor or other programmable data processing devices to produce
A raw machine so that the instruction executed by computer or the processor of other programmable data processing devices is generated for real
The device for the function of being specified in present one flow of flow chart or one box of multiple flows and/or block diagram or multiple boxes.
These computer program instructions, which may also be stored in, can guide computer or other programmable data processing devices with spy
Determine in the computer-readable memory that mode works so that instruction generation stored in the computer readable memory includes referring to
Enable the manufacture of device, the command device realize in one flow of flow chart or multiple flows and/or one box of block diagram or
The function of being specified in multiple boxes.
These computer program instructions also can be loaded onto a computer or other programmable data processing device so that count
Series of operation steps are executed on calculation machine or other programmable devices to generate computer implemented processing, in computer or
The instruction executed on other programmable devices is provided for realizing in one flow of flow chart or multiple flows and/or block diagram one
The step of function of being specified in a box or multiple boxes.
Obviously, various changes and modifications can be made to the invention without departing from essence of the invention by those skilled in the art
God and range.In this way, if these modifications and changes of the present invention belongs to the range of the claims in the present invention and its equivalent technologies
Within, then the present invention is also intended to include these modifications and variations.
Claims (10)
1. a kind of method of managing internet shopping customer service chat tool, which is characterized in that include the following steps：
Session connection is established in request；
Establish session connection, and storage allocation；
It is interactive that customer service chat is carried out by session connection；
Terminate session connection.
2. according to the method described in claim 1, it is characterized in that, establishing session connection request using socket submissions are described.
3. according to the method described in claim 1, it is characterized in that, distributing same size respectively for each session connection
Memory.
4. method according to claim 1 or 3, which is characterized in that Memory Allocation according to the quantity of the session connection into
Mobile state adjusts, and correspondence memory is distributed after receiving the request for establishing session connection.
5. method according to claim 1 or 4, which is characterized in that the session connection terminates, and discharges corresponding memory.
6. according to the method described in claim 1, it is characterized in that, the session connection is communicated by socket.
7. a kind of system of managing internet shopping customer service chat tool, which is characterized in that taken including conversation server and memory
Business device, wherein：
Conversation server is for establishing and terminating session connection；
Inner server is used to provide memory for session connection, and recycles the memory that session connection is discharged.
8. system according to claim 7, which is characterized in that the inner server is according to the quantity of the session connection
Dynamic assigning memory distributes correspondence memory respectively for each session connection.
9. system according to claim 7, which is characterized in that the inner server is each session connection difference
Identical memory is provided.
10. system according to claim 7, which is characterized in that the session connection terminates, then discharges corresponding memory.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201710167357.2A CN108650164A (en) | 2017-03-20 | 2017-03-20 | A kind of method and system of managing internet shopping customer service chat tool |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201710167357.2A CN108650164A (en) | 2017-03-20 | 2017-03-20 | A kind of method and system of managing internet shopping customer service chat tool |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN108650164A true CN108650164A (en) | 2018-10-12 |
Family
ID=63744015
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201710167357.2A Pending CN108650164A (en) | 2017-03-20 | 2017-03-20 | A kind of method and system of managing internet shopping customer service chat tool |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN108650164A (en) |
-
2017
- 2017-03-20 CN CN201710167357.2A patent/CN108650164A/en active Pending
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| PB01 | Publication | ||
| PB01 | Publication | ||
| WD01 | Invention patent application deemed withdrawn after publication | ||
| WD01 | Invention patent application deemed withdrawn after publication |
Application publication date: 20181012 |