CN108229978B - 一种客户满意度回访方法、设备及存储介质 - Google Patents

一种客户满意度回访方法、设备及存储介质 Download PDF

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CN108229978B
CN108229978B CN201810045025.1A CN201810045025A CN108229978B CN 108229978 B CN108229978 B CN 108229978B CN 201810045025 A CN201810045025 A CN 201810045025A CN 108229978 B CN108229978 B CN 108229978B
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nps
scoring
short message
call
client
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CN108229978A (zh
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刘哲
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Ping An Technology Shenzhen Co Ltd
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Ping An Technology Shenzhen Co Ltd
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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/01—Customer relationship services
    • G06Q30/015—Providing customer assistance, e.g. assisting a customer within a business location or via helpdesk
    • G06Q30/016—After-sales
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0639—Performance analysis of employees; Performance analysis of enterprise or organisation operations
    • G06Q10/06393—Score-carding, benchmarking or key performance indicator [KPI] analysis

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  • General Physics & Mathematics (AREA)
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  • Tourism & Hospitality (AREA)
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  • Operations Research (AREA)
  • Game Theory and Decision Science (AREA)
  • Accounting & Taxation (AREA)
  • Finance (AREA)
  • Telephonic Communication Services (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
CN201810045025.1A 2018-01-17 2018-01-17 一种客户满意度回访方法、设备及存储介质 Active CN108229978B (zh)

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Application Number Priority Date Filing Date Title
CN201810045025.1A CN108229978B (zh) 2018-01-17 2018-01-17 一种客户满意度回访方法、设备及存储介质
PCT/CN2018/083769 WO2019140798A1 (fr) 2018-01-17 2018-04-19 Procédé, dispositif et appareil d'examen de satisfaction d'utilisateur, et support d'informations

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CN201810045025.1A CN108229978B (zh) 2018-01-17 2018-01-17 一种客户满意度回访方法、设备及存储介质

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CN108229978A CN108229978A (zh) 2018-06-29
CN108229978B true CN108229978B (zh) 2020-07-17

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WO (1) WO2019140798A1 (fr)

Families Citing this family (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN109285011A (zh) * 2018-09-12 2019-01-29 田雪娇 一种智能客户回访方法、装置及设备

Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN101005540A (zh) * 2006-01-19 2007-07-25 北京讯鸟软件有限公司 实现坐席服务水平评价的呼叫中心服务方法
CN102457625A (zh) * 2010-10-26 2012-05-16 中兴通讯股份有限公司 客服服务方法及客服呼叫系统
CN103685779A (zh) * 2012-09-12 2014-03-26 中兴通讯股份有限公司 一种用户满意度管理系统及其进行呼叫管理的方法
CN104270536A (zh) * 2014-10-10 2015-01-07 国家电网公司 一种电话回访方法及装置
WO2015163981A1 (fr) * 2014-04-24 2015-10-29 Videodesk Sa Procédés, dispositifs et systèmes pour la prestation d'un service client en ligne

Family Cites Families (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US8214251B2 (en) * 2007-06-28 2012-07-03 Xerox Corporation Methods and systems of organizing vendors of production print services by ratings
CN104301527A (zh) * 2014-09-26 2015-01-21 小米科技有限责任公司 信息获取方法、装置和系统
CN104601834B (zh) * 2014-12-19 2017-03-22 国家电网公司 多语种自动语音呼叫应答装置及其使用方法
CN104951945A (zh) * 2015-05-20 2015-09-30 王勇 通过手机评价司机服务质量的系统及方法

Patent Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN101005540A (zh) * 2006-01-19 2007-07-25 北京讯鸟软件有限公司 实现坐席服务水平评价的呼叫中心服务方法
CN102457625A (zh) * 2010-10-26 2012-05-16 中兴通讯股份有限公司 客服服务方法及客服呼叫系统
CN103685779A (zh) * 2012-09-12 2014-03-26 中兴通讯股份有限公司 一种用户满意度管理系统及其进行呼叫管理的方法
WO2015163981A1 (fr) * 2014-04-24 2015-10-29 Videodesk Sa Procédés, dispositifs et systèmes pour la prestation d'un service client en ligne
CN104270536A (zh) * 2014-10-10 2015-01-07 国家电网公司 一种电话回访方法及装置

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WO2019140798A1 (fr) 2019-07-25

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