CN107770396A - Method of calling, system and server - Google Patents
Method of calling, system and server Download PDFInfo
- Publication number
- CN107770396A CN107770396A CN201610919329.7A CN201610919329A CN107770396A CN 107770396 A CN107770396 A CN 107770396A CN 201610919329 A CN201610919329 A CN 201610919329A CN 107770396 A CN107770396 A CN 107770396A
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- Prior art keywords
- terminal
- call request
- server
- communication number
- initiated
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42008—Systems for anonymous communication between parties, e.g. by use of disposal contact identifiers
Abstract
The embodiment of the present invention is on a kind of method of calling, system and server, and its system includes：Server, for sending distribute leaflets information to first terminal, distribute leaflets information includes the virtual communication number of second terminal, and virtual communication number is corresponding with the actual communication number of second terminal；First terminal, for initiating the first call request to server according to distribute leaflets information；Server, for initiating the second call request to second terminal according to the first call request that first terminal is initiated, the second call request carries the virtual communication number of first terminal, and the virtual communication number of first terminal is corresponding with the actual communication number of first terminal；It second terminal, the second call request initiated for the reception server, and the communication connection established between first terminal by server, so can effectively avoid flying the problem of single, while the callback of client can also be supported.
Description
Technical field
The present embodiments relate to communication technical field, more particularly to a kind of method of calling, system and server.
Background technology
Although science and technology is in development, technology in progress, and most of company also needs to sales force and goes to exploit market.Selling
During personnel exploit market, sales force is after the contact method of client is got, it usually needs telephonic communication understands visitor
The demand at family.However, sales force is by company after the contact method of client is got, if sales force by with visitor
The telephonic communication at family gets order, in the situation that company does not adopt an effective measure to the process of sales force and client's call
Under, being driven by interests, some sales forces can give the order got to other companies and do, and cause to fly single phenomenon,
Very big economic loss is caused to former company.
The content of the invention
Fly single phenomenon present in correlation technique to overcome, avoid because fly it is single to company caused by economic loss the problem of,
Inventive embodiments provide a kind of method of calling, system and server.
In a first aspect, the embodiment of the present invention provides a kind of calling system, including：First terminal, server and second terminal,
The first terminal is communicated to connect by the server and the second terminal；
The server, for sending distribute leaflets information to the first terminal, the distribute leaflets information includes described second eventually
The virtual communication number at end, the virtual communication number are corresponding with the actual communication number of the second terminal；
The first terminal, for initiating the first call request to the server according to the distribute leaflets information；
The server, for initiating the to the second terminal according to the first call request that the first terminal is initiated
Two call requests, second call request carry the virtual communication number of the first terminal, the first terminal it is virtual
Communicating number is corresponding with the actual communication number of the first terminal；
The second terminal, the second call request initiated for receiving the server, and built by the server
Communication connection between vertical and described first terminal.
Alternatively, the second terminal, it is additionally operable to according to the virtual communication number of the first terminal to the server
Initiate the 3rd call request；
The server, it is additionally operable to receive the 3rd call request that the second terminal is initiated, and according to described first eventually
The actual communication number at end initiates the 4th call request to the first terminal；
The first terminal, it is additionally operable to receive the 4th call request that the server is initiated, and passes through the server
The communication connection established between the second terminal.
Alternatively, the first terminal, it is additionally operable to show the virtual communication number of the second terminal.
Alternatively, the second terminal, it is additionally operable to show the virtual communication number of the first terminal.
Alternatively, the server, it is additionally operable to obtain the Content of Communication between the first terminal and second terminal in real time,
And the Content of Communication is stored.
Second aspect, the embodiments of the invention provide a kind of method of calling, including：
Distribute leaflets information is sent to first terminal, the distribute leaflets information includes the virtual communication number of second terminal, the void
It is corresponding with the actual communication number of the second terminal to intend communicating number；
Receive the first call request that the first terminal is initiated；
Second call request is initiated to the second terminal according to first call request, second call request is taken
Virtual communication number with the first terminal, the virtual communication number of the first terminal lead to the true of the first terminal
Signal code is corresponding；
Confirmation of the second terminal to second call request is received, establishes the first terminal and described the
Communication connection between two terminals.
Alternatively, methods described also includes：
Receive the 3rd call request that the second terminal is initiated；
4th call request is initiated to the first terminal according to the actual communication number of the first terminal；
Confirmation of the first terminal to the 4th call request is received, establishes the first terminal and described the
Communication connection between two terminals.
Alternatively, methods described also includes：
Obtain the Content of Communication between the first terminal and second terminal；
The Content of Communication is stored.
The third aspect, the embodiment of the present invention additionally provide a kind of server, including：
Processor；
For storing the memory of processor-executable instruction；
Wherein, the processor is configured as：
Distribute leaflets information is sent to first terminal, the distribute leaflets information includes the virtual communication number of second terminal, the void
It is corresponding with the actual communication number of the second terminal to intend communicating number；
Receive the first call request that the first terminal is initiated；
Second call request is initiated to the second terminal according to first call request, second call request is taken
Virtual communication number with the first terminal, the virtual communication number of the first terminal lead to the true of the first terminal
Signal code is corresponding；
Confirmation of the second terminal to second call request is received, establishes the first terminal and described the
Communication connection between two terminals.
Alternatively, the 3rd call request that the second terminal is initiated is received；
4th call request is initiated to the first terminal according to the actual communication number of the first terminal；
Confirmation of the first terminal to the 4th call request is received, establishes the first terminal and described the
Communication connection between two terminals.
It should be appreciated that the general description and following detailed description of the above are only exemplary and explanatory, not
The embodiment of the present invention can be limited.
Brief description of the drawings
Accompanying drawing herein is merged in specification and forms the part of this specification, shows the implementation for meeting the present invention
Example, and be used to together with specification to explain the principle of the embodiment of the present invention.
Fig. 1 is a kind of scene application schematic diagram shown in the embodiment of the present invention；
Fig. 2 is a kind of scene application schematic diagram shown in further embodiment of this invention；
Fig. 3 is a kind of flow chart of method of calling shown in the embodiment of the present invention；
Fig. 4 is a kind of flow chart of method of calling shown in further embodiment of this invention；
Fig. 5 is a kind of structural representation of server shown in the embodiment of the present invention.
Embodiment
Here exemplary embodiment will be illustrated in detail, its example is illustrated in the accompanying drawings.Following description is related to
During accompanying drawing, unless otherwise indicated, the same numbers in different accompanying drawings represent same or analogous key element.Following exemplary embodiment
Described in embodiment do not represent all embodiments consistent with the embodiment of the present invention.On the contrary, they be only with
Such as the example of the consistent apparatus and method of some aspects being described in detail in appended claims, the embodiment of the present invention.
During in order to avoid because directly giving the contact method of client to sales force, the phenomenon for flying list is easily caused, existing
Have among technology, to the company of (Online To Offline, O2O) type under line in some sales type companies or line, can use
With the simple system with webcall functions, although this mode can realize the call between sales force and client,
Because both sides hide mutually real telephone number so that client can not realize callback, and client can not directly relate to sale people
Member, it is likely to result in the loss of order.
Wherein, webcall technologies are first called by call center
A side is connected, then calls the technology for connecting the opposing party again, the caller ID at this moment shown on the mobile phone of both sides is all a seat
Machine number (such as：10106088), rather than other side true number.
Therefore, single in order to solve the problems, such as to fly present in prior art, the embodiment of the present invention provide firstly one kind and exhale
System is, the system includes：Terminal 100, server 200 and terminal 300, terminal 100 can also be referred to as first terminal, terminal
300 are properly termed as second terminal, wherein：
Server 200, for sending distribute leaflets information to terminal 100, distribute leaflets information includes the virtual communication number of terminal 300
Code, virtual communication number are corresponding with the actual communication number of terminal 300.
Terminal 100 and terminal 300 can be mobile phone, tablet personal computer or desktop computer etc., not limited to this of the embodiment of the present invention,
The embodiment of the present invention illustrates so that terminal 100 and terminal 300 are mobile phone as an example, but not limited to this of the embodiment of the present invention.
Terminal 100 can locally be provided with the application program (app) of producer's exploitation, and terminal 100 and terminal 300 can divide
Do not communicated by network with server.
The distribute leaflets information that server 200 is sent to terminal 100, including information in except some necessary information are (such as visitor
Family name, sex) etc., there is provided client contact method be it is virtual, such as virtual telephone number.Sales force is avoided logical
Cross after terminal 100 gets the real connection mode of client, cause to fly the phenomenon of list.
Terminal 100, for initiating the first call request to server 200 according to distribute leaflets information.
After sales force obtains distribute leaflets information by terminal 100, because the contact method of client is virtual, people is sold
Member directly can not relate to client, it is necessary to the communication that terminal 100 is established between terminal 100 and terminal 300 by server.Cause
This, terminal 100 initiates the first call request to server 200.
Server 200, for initiating the second call request to terminal 300 according to the first call request that terminal 100 is initiated,
The virtual communication number of second call request carried terminal 100, the virtual communication number of terminal 100 lead to the true of terminal 100
Signal code is corresponding.
Server 200, please according to the calling when getting the first call request that terminal 100 is initiated according to distribute leaflets information
Actual communication number corresponding to the virtual communication number searching of terminal 300 is sought, and the second call request is initiated to terminal 300,
The virtual communication number of the call request carried terminal 100, for the virtual communication number of terminal 100 to be shown in terminal 300
Show.
Terminal 300, the second call request initiated for the reception server 200, and established by server 200 and terminal
Communication connection between 100.
Service is shown when getting the second call request of the initiation of server 200 in terminal 300 in terminal 300
Device 200 is the virtual communication number that terminal 100 is distributed.When terminal 300 receives the second call request of the initiation of server 200,
Server 200 establishes communication connection between terminal 100 and terminal 300.
In another embodiment provided by the invention, when terminal 300 needs callback terminal 100, it can also include：
Terminal 300, it is additionally operable to initiate the 3rd call request to server 200 according to the virtual communication number of terminal 100.
Because the communicating number that client gets terminal 100 by terminal 300 is virtual number, client can not pass through end
The communication connection with terminal 100 is directly established at end 300.Therefore, terminal 300 need by the virtual communication number of terminal 100 to
Server 200 initiates the 3rd call request.
Server 200, the 3rd call request of the initiation of receiving terminal 300 is additionally operable to, and according to the actual communication of terminal 100
Number initiates the 4th call request to terminal 100.
Server 200 is after the 3rd call request that terminal 300 is initiated is obtained, the void of the call request carried terminal 100
Intend communicating number.Server 200 searches actual communication number corresponding with the virtual communication number, and passes through the true of terminal 100
Real communicating number initiates the 4th call request to terminal 100.
Terminal 100, the 4th call request of the initiation of the reception server 200 is additionally operable to, and by the foundation of server 200 and eventually
Communication connection between end 300.
When terminal 100 receives four call request of the initiation of server 200, server 200 establishes terminal 300 and end
Communication connection between end 100.It is achieved in that client passes through callback of the terminal 300 to terminal 100 so that client can relate to
Sales force, avoid because client can not relate to sales force in time and caused by the phenomenon lost of order.
In addition, for the communication between monitor terminal 100 and terminal 300, ensure service quality, server 200 can be with
The Content of Communication between terminal 100 and terminal 300 is obtained, and the Content of Communication is stored, or is analyzed etc..
In another embodiment provided by the invention, as shown in Fig. 2 server 200 can also include the He of call center 210
CRM system (Customer Relationship Management, CRM) 220, wherein：
CRM 220 is used to send distribute leaflets information to terminal 100, and the actual communication number of client and information etc. are sent to
Call center 210, call center 210 can obtain the actual communication number of terminal 100 from CRM 220, can also be terminal
100 and the distribution virtual communication number of terminal 300 etc..
Call center 210 is mainly used in the call request that receiving terminal 100 or terminal 300 are initiated, or to the He of terminal 100
Terminal 300 initiates call request, the communication connection established between terminal 100 and terminal 300.
Therefore, call center 210 and CRM 220 are a kind of concrete implementation sides of server 200 in the embodiment of the present invention
Formula, but the embodiment of the present invention is not limited to this, can also use other implementations.
In order to which the execution flow of server side in above-described embodiment is described in detail, with reference to the various embodiments described above, provided in the present invention
Another embodiment in, as shown in figure 3, additionally providing a kind of method of calling, applied to server, this method includes following step
Suddenly：
In step S310, distribute leaflets information is sent to first terminal.
Wherein, distribute leaflets information includes the virtual communication number of second terminal, virtual communication number and second terminal it is true
Communicating number is corresponding.
The distribute leaflets information that server is sent to first terminal, including information in except some necessary information (such as clients
Name, sex) etc., there is provided client contact method be it is virtual, such as virtual telephone number.Sales force is avoided to pass through
After first terminal gets the real connection mode of client, cause to fly the phenomenon of list.
In step s 320, the first call request that first terminal is initiated is received.
After sales force obtains distribute leaflets information by first terminal, because the contact method of client is virtual, sale
Personnel directly can not relate to client, it is necessary to which first terminal establishes leading between first terminal and second terminal by server
Letter.Therefore, first terminal initiates the first call request to server, and server receives the first calling that first terminal is sent please
Ask.
In step S330, the second call request is initiated to second terminal according to the first call request.
Wherein, the second call request carry first terminal virtual communication number, the virtual communication number of first terminal with
The actual communication number of first terminal is corresponding.
In step S340, second terminal is received to the confirmation of the second call request, establishes first terminal and second
Communication connection between terminal.
Server is when getting the first call request that first terminal is initiated according to distribute leaflets information, according to the call request
Actual communication number corresponding to the virtual communication number searching of middle second terminal, and the second call request is initiated to second terminal,
The call request carry first terminal virtual communication number, for by the virtual communication number of first terminal in second terminal
Display.
For second terminal when getting the second call request of server initiation, displayed on the terminals is server for the
The virtual communication number of one terminal distribution.When second terminal receives the second call request of server initiation, server the
Communication connection is established between one terminal and second terminal.
As the refinement of Fig. 3 methods, in another embodiment provided by the invention, as shown in figure 4, this method can also wrap
Include following steps：
In step S350, the 3rd call request that second terminal is initiated is received.
Because the communicating number that client gets first terminal by second terminal is virtual number, client can not pass through
Second terminal is directly established and the communication connection of first terminal.Therefore, second terminal needs the virtual communication by first terminal
Number initiates the 3rd call request to server.
In step S360, the 4th call request is initiated to first terminal according to the actual communication number of first terminal.
Server obtains the 3rd call request that second terminal is initiated, and the call request carries the virtual communication of first terminal
Number.Whois lookup actual communication number corresponding with the virtual communication number, and the actual communication number for passing through first terminal
Code initiates the 4th call request to first terminal.
In step S370, first terminal is received to the confirmation of the 4th call request, establishes first terminal and second
Communication connection between terminal.
When first terminal receives four call request of server initiation, server establishes second terminal and first eventually
Communication connection between end.It is achieved in that client passes through callback of the second terminal to first terminal so that client can relate to
Sales force, avoid because client can not relate to sales force in time and caused by the phenomenon lost of order.
In addition, in order to monitor the communication between first terminal and second terminal, ensure service quality, server can also obtain
The Content of Communication between first terminal and second terminal 200 is taken, and the Content of Communication is stored, or is analyzed etc..
The description of embodiment of the method more than, it is apparent to those skilled in the art that the present invention is real
The mode of required general hardware platform can be added to realize by software by applying example, naturally it is also possible to by hardware, but many situations
It is lower the former be more preferably embodiment.Based on such understanding, the technical scheme of the embodiment of the present invention is substantially in other words to existing
The part for having technology to contribute can be embodied in the form of software product, and the computer software product is stored in one and deposited
In storage media, including some instructions are make it that a computer equipment (can be personal computer, server, or network
Equipment etc.) perform all or part of step of each embodiment methods described of the present invention.And foregoing storage medium includes：It is read-only
Memory (ROM), random access memory (RAM), magnetic disc or CD etc. are various can be with the medium of store program codes.
The embodiment of the present invention also provides a kind of server, as shown in figure 5, the server includes：At least one processor
211st, at least one bus 212, at least one communication interface 213 and at least one memory 214, wherein,
Memory 214 is used to store computer executed instructions；Memory 214 can include read-only storage and arbitrary access
Memory, and provide instruction and data to processor 211.The a part of of memory 214 can also deposit including non-volatile random
Access to memory (NVRAM, Non-Volatile Random Access Memory)；
Processor 211 is connected with communication interface 213, memory 214 by bus 212；
In an embodiment of the invention, when computer is run, processor 211 performs the meter stored in memory 214
Calculation machine execute instruction, processor 211 can perform the step in embodiment illustrated in fig. 3, be used for：
Distribute leaflets information is sent to first terminal, the distribute leaflets information includes the virtual communication number of second terminal, the void
It is corresponding with the actual communication number of the second terminal to intend communicating number；
Receive the first call request that the first terminal is initiated；
Second call request is initiated to the second terminal according to first call request, second call request is taken
Virtual communication number with the first terminal, the virtual communication number of the first terminal lead to the true of the first terminal
Signal code is corresponding；
Confirmation of the second terminal to second call request is received, establishes the first terminal and described the
Communication connection between two terminals.
In another embodiment provided by the invention, processor 211 can also carry out step in Fig. 4, be used for：
Receive the 3rd call request that the second terminal is initiated；
4th call request is initiated to the first terminal according to the actual communication number of the first terminal；
Confirmation of the first terminal to the 4th call request is received, establishes the first terminal and described the
Communication connection between two terminals.
It is understood that the embodiment of the present invention can be used in numerous general or special purpose computing system environments or configuration.
Such as：Personal computer, server computer, handheld device or portable set, laptop device, multicomputer system, base
In the system of microprocessor, set top box, programmable consumer-elcetronics devices, network PC, minicom, mainframe computer, bag
Include DCE of any of the above system or equipment etc..
The embodiment of the present invention can be described in the general context of computer executable instructions, example
Such as program module.Usually, program module include performing particular task or realize the routine of particular abstract data type, program,
Object, component, data structure etc..The embodiment of the present invention can also be put into practice in a distributed computing environment, it is distributed at these
In computing environment, by performing task by communication network and connected remote processing devices.In a distributed computing environment,
Program module can be located in the local and remote computer-readable storage medium including storage device.
It should be noted that herein, the relational terms of such as " first " and " second " or the like are used merely to one
Individual entity or operation make a distinction with another entity or operation, and not necessarily require or imply these entities or operate it
Between any this actual relation or order be present.Moreover, term " comprising ", "comprising" or its any other variant are intended to
Cover including for nonexcludability, so that process, method, article or equipment including a series of elements not only include those
Key element, but also the other element including being not expressly set out, or also include for this process, method, article or set
Standby intrinsic key element.In the absence of more restrictions, the key element limited by sentence "including a ...", it is not excluded that
Other identical element in the process including the key element, method, article or equipment also be present.
Those skilled in the art will readily occur to this hair after considering specification and putting into practice inventive embodiments disclosed herein
Other embodiments of bright embodiment.Any modification, purposes or the adaptability that the application is intended to the embodiment of the present invention become
Change, these modifications, purposes or adaptations follow the general principle of the embodiment of the present invention and including the embodiment of the present invention
Undocumented common knowledge or conventional techniques in the art.Description and embodiments be considered only as it is exemplary,
The true scope and spirit of the embodiment of the present invention are pointed out by following claim.
It should be appreciated that the accurate knot that the embodiment of the present invention is not limited to be described above and is shown in the drawings
Structure, and various modifications and changes can be being carried out without departing from the scope.The scope of the embodiment of the present invention is only by appended right
It is required that to limit.
Claims (10)
- A kind of 1. calling system, it is characterised in that including：First terminal, server and second terminal, the first terminal pass through The server communicates to connect with the second terminal；The server, for sending distribute leaflets information to the first terminal, the distribute leaflets information includes the second terminal Virtual communication number, the virtual communication number are corresponding with the actual communication number of the second terminal；The first terminal, for initiating the first call request to the server according to the distribute leaflets information；The server, exhaled for initiating second to the second terminal according to the first call request that the first terminal is initiated Request is cried, second call request carries the virtual communication number of the first terminal, the virtual communication of the first terminal Number is corresponding with the actual communication number of the first terminal；The second terminal, the second call request initiated for receiving the server, and by the server establish with Communication connection between the first terminal.
- 2. calling system according to claim 1, it is characterised in thatThe second terminal, it is additionally operable to initiate the 3rd calling to the server according to the virtual communication number of the first terminal Request；The server, it is additionally operable to receive the 3rd call request that the second terminal is initiated, and according to the first terminal Actual communication number initiates the 4th call request to the first terminal；The first terminal, it is additionally operable to receive the 4th call request that the server is initiated, and is established by the server With the communication connection between the second terminal.
- 3. calling system according to claim 1 or 2, it is characterised in thatThe first terminal, it is additionally operable to show the virtual communication number of the second terminal.
- 4. calling system according to claim 1 or 2, it is characterised in thatThe second terminal, it is additionally operable to show the virtual communication number of the first terminal.
- 5. calling system according to claim 1 or 2, it is characterised in thatThe server, it is additionally operable to obtain the Content of Communication between the first terminal and second terminal in real time, and will be described logical Letter content is stored.
- 6. a kind of method of calling, applied to server, it is characterised in that methods described includes：Distribute leaflets information is sent to first terminal, the distribute leaflets information includes the virtual communication number of second terminal, described virtual logical Signal code is corresponding with the actual communication number of the second terminal；Receive the first call request that the first terminal is initiated；Second call request is initiated to the second terminal according to first call request, second call request carries institute State the virtual communication number of first terminal, the virtual communication number of the first terminal and the actual communication number of the first terminal Code-phase is corresponding；Confirmation of the second terminal to second call request is received, establishes the first terminal and described second eventually Communication connection between end.
- 7. according to the method for claim 6, it is characterised in that methods described also includes：Receive the 3rd call request that the second terminal is initiated；4th call request is initiated to the first terminal according to the actual communication number of the first terminal；Confirmation of the first terminal to the 4th call request is received, establishes the first terminal and described second eventually Communication connection between end.
- 8. the method according to claim 6 or 7, it is characterised in that methods described also includes：Obtain the Content of Communication between the first terminal and second terminal；The Content of Communication is stored.
- A kind of 9. server, it is characterised in that including：Processor；For storing the memory of processor-executable instruction；Wherein, the processor is configured as：Distribute leaflets information is sent to first terminal, the distribute leaflets information includes the virtual communication number of second terminal, described virtual logical Signal code is corresponding with the actual communication number of the second terminal；Receive the first call request that the first terminal is initiated；Second call request is initiated to the second terminal according to first call request, second call request carries institute State the virtual communication number of first terminal, the virtual communication number of the first terminal and the actual communication number of the first terminal Code-phase is corresponding；Confirmation of the second terminal to second call request is received, establishes the first terminal and described second eventually Communication connection between end.
- 10. server according to claim 9, it is characterised in that the processor is additionally configured to：Receive the 3rd call request that the second terminal is initiated；4th call request is initiated to the first terminal according to the actual communication number of the first terminal；Confirmation of the first terminal to the 4th call request is received, establishes the first terminal and described second eventually Communication connection between end.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201610919329.7A CN107770396A (en) | 2016-10-21 | 2016-10-21 | Method of calling, system and server |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201610919329.7A CN107770396A (en) | 2016-10-21 | 2016-10-21 | Method of calling, system and server |
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| CN107770396A true CN107770396A (en) | 2018-03-06 |
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| Application Number | Title | Priority Date | Filing Date |
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| CN201610919329.7A Pending CN107770396A (en) | 2016-10-21 | 2016-10-21 | Method of calling, system and server |
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| CN109409133A (en) * | 2018-11-12 | 2019-03-01 | 泰康保险集团股份有限公司 | Call method, device and electronic equipment |
| CN111294790A (en) * | 2020-02-11 | 2020-06-16 | 北京皮尔布莱尼软件有限公司 | Communication processing method and device and computing equipment |
| CN111542018A (en) * | 2020-04-17 | 2020-08-14 | 汉海信息技术(上海)有限公司 | Vehicle-mounted terminal based communication method and system |
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Application publication date: 20180306 |