RU158658U1 - ELECTRONIC COMMUNICATION DEVICE BETWEEN SELLERS AND BUYERS - Google Patents

Abstract

1. An electronic communication device between sellers and buyers of goods and / or services, including a server having a voice module, made with the possibility of voice communication between sellers and buyers, a data exchange module through an integrated network with client devices of sellers and buyers having a graphic a display, said modules being connected to a computing module processing data, characterized in that the electronic communication device is connected to the computing m we will modulate the database of parameters for buyers and sellers of goods and / or services and the module for automatic identification of the buyer by input data and the module for automatic identification of the seller by the identifier of the client device of the seller connected to it, and the data exchange module includes a control signal transmission unit from the side of the seller’s client device .2. An electronic device according to claim 1, characterized in that the database of parameters of buyers and sellers of goods and / or services includes a database for storing information about the city of the buyer connected to the data exchange module. 3. An electronic device according to claim 1, characterized in that the database of parameters of buyers and sellers of goods and / or services includes a database for storing information about the address of the page of the site with which the buyer sent signals to enter information into the database connected to the module data exchange. 4. An electronic device according to claim 1, characterized in that the database of parameters of buyers and sellers of goods and / or services includes a database for storing

Description

The technical field to which the utility model belongs.

This utility model relates to the field of data processing, and more particularly to electronic communication devices between sellers and buyers of goods and / or services, including a server having a voice module configured to voice communication between sellers and buyers, a data exchange module by an integrated network with client devices of sellers and buyers having a graphic display, said modules being connected to a computing module processing the data.

In the present description, the following terms are accepted:

Seller - a person who provides services or offers goods for sale or, in a broader sense, engages in any activity, including non-profit, but distributes certain information, for which it places an information message inviting an unlimited circle of people to apply for a service or goods or to obtain information of a different kind. That is, it is the same as the advertiser, manager, dispatcher, employee of the organization.

In this description, it is understood that different managers of the same legal entity, selling goods or providing services from the same address or from one site, are combined into one concept of "seller". This is obvious, since for the buyer, any responding representative of the seller is the seller. It is clear that these may be different users with different devices and having different contact and telephone numbers. Therefore, one seller may have many contacts or phone numbers for voice communications.

Buyer - a person who is interested in a seller’s product or service, as well as in any other kind of information, and who turns to the seller for this information. That is, it is the same as the client, the consumer.

Server (eng. Server) - an electronic device that performs service functions at the request of the client, giving him access to certain resources. For the purposes of this description, a server is considered having a permanent connection to a federated network that can transmit data to the server from client devices. The server can process this data and transfer the processing result back to the client device.

The combined network, as well as all connections between all modules and blocks, include various topologies, configurations, and layouts of the components of the interconnect, configured to interconnect corporate, global, and local area networks, and includes, without limitation, traditional wired, Wireless, satellite, optical and equivalent network technologies.

The voice communication module is a server module that can transmit data through regular telephone or cellular lines, a radio channel or through digital data channels, which is called IP telephony (IP telephony) - IP telephony. IP-telephony means a set of communication protocols, technologies and methods that provide traditional telephony dialing, dialing and two-way voice communication, as well as video communication over the Internet or any other IP-based networks. The signal is transmitted digitally through the communication channel and, as a rule, is converted (compressed) before transmission in order to remove excess information and reduce the load on the data transmission network. Advantageously, under the contact communication module, a module is provided that provides the telephone communication necessary for voice or voice contact, which can be provided by any known method — a traditional telephone line, cellular communication, radio channel, IP-telephony.

A graphic active element is a signal corresponding to a set of pixels on a graphic display screen that form a single group, for example, a window, an inscription, a button, when you hover over it with a trackball, mouse, fingers (in the case of a touch screen) or in another similar way, you can activate sending signal to the module connected to the graphic element.

A data exchange module is a server module specially designed for input or output of digital data from external devices or to external devices that can be connected to the server.

Blacklist - a list of contact details of users or Internet resources that for some reason are recognized as unfriendly to the seller.

A computing module is a server module, which is a microprocessor specially adapted for signal processing.

A database or a database storage module is a server module that stores data corresponding to this data module, which can be executed as a hard disk drive or as flash memory, which refers to semiconductors of electrically reprogrammable memory .

However, some modules can be combined in separate implementations. For example, different databases can be stored in one memory module.

In general, the client device of a buyer or seller can be any form of computing platform that connects to a network, such as an integrated network and allows interaction with application programs. Typical examples of individual client devices include, but are not limited to, stationary and portable personal computers, “smart” cell phones, (in English, a smartphone), lightweight clients, workstations, “dumb” terminals connected to the application server, and their various layouts and configurations, that is, both physical devices for interacting in communication interaction systems, and virtual devices implemented on programmable computer devices, and having a software interface for the implementation of communication functions.

The level of technology.

Currently, the Internet is increasingly used in all areas, including telephony, which is used to organize voice communication between sellers and buyers. Indeed, the seller, placing advertisements or information about himself on the Internet, having only one telephone line for communication, may find himself in a situation where he will lose his client as soon as the line is busy. But the organization of an additional communication channel through digital voice data transmission solves this problem.

It is well known in the art that an electronic communication device between sellers and buyers of goods and / or services, including a server having a voice module configured to voice communication between sellers and buyers, a data exchange module through an integrated network with client devices of sellers and buyers having a graphical display, and these modules are connected to a computing module that processes data (see the description of the patent of the invention of the Russian Federation No. 2562972 published September 10, 2015). It uses a telephone communication module as a voice communication module.

This device is the closest in technical essence to the claimed utility model and is taken as a prototype for the proposed utility model.

The disadvantage of this device is that it cannot be used to automatically recognize client devices of buyers and sellers, see the previous connection history, enter additional data about the buyer into the database and transmit them to the seller, and transmit control signals initiated by the seller’s client device.

Disclosure of a utility model.

Based on this original observation, the present utility model mainly aims to offer an electronic communication device between sellers and buyers of goods and / or services, including a server having a voice module configured for voice communication between sellers and buyers, an exchange module data through an integrated network with client devices of sellers and buyers having a graphic display, and these modules are connected to the computing module, processing data that allows, at least, to smooth out at least one of the above disadvantages, namely, to increase the usability of an electronic device due to the ability to automatically identify sellers and buyers and fill in the database of parameters of buyers and sellers of goods and / or services, which is a technical task.

To achieve this, the electronic communication device has a database of parameters for buyers and sellers of goods and / or services connected to the computing module, and a module for automatically identifying the buyer by input data and a module for automatically identifying the seller by the identifier of the seller’s client device, and a data exchange module includes a control signal transmission unit from the side of the seller’s client device. Thanks to such advantageous characteristics, it becomes possible to automatically recognize the client devices of the buyer’s buyers according to the entered data and sellers by the identifier of the seller’s client device, see the previous connection history, enter additional data about the buyer into the database and transmit them to the seller, as well as transmit control signals initiated by the client seller’s device.

There is a variant of the utility model in which the database of parameters of buyers and sellers of goods and / or services includes a database for storing information about the city of the buyer, connected to the data exchange module. Thanks to this advantageous characteristic, it becomes possible to transmit information about the city of the buyer from the server to the seller’s client device. This increases the usability of the electronic device, since the seller immediately sees from which city the buyer is contacting.

There is also a variant of the utility model, in which the database of parameters for buyers and sellers of goods and / or services includes a database for storing information about the address of the website page from which the buyer sent signals to enter information into the database connected to the data exchange module. Due to this advantageous characteristic, it becomes possible to transmit information from the server to the seller’s client device about the address of the page of the site from which the buyer sent signals about entering information into the database. It also increases the usability of the electronic device, as the seller immediately sees from which page on the Internet the buyer is accessing.

There is also such a variant of the utility model, in which the database of parameters of buyers and sellers of goods and / or services includes a database for storing information about the time the buyer sends signals to enter information into the database connected to the data exchange module. Thanks to this advantageous characteristic, it becomes possible to transmit information from the server to the seller’s client device about the time the buyer sent signals to enter information into the database. It also increases the usability of the electronic device, as the seller immediately sees at what time the buyer turned to him.

There is also a variant of the utility model, in which the database of parameters of buyers and sellers of goods and / or services includes a database for storing information about the time when the buyer wants him to be called back, connected to the data exchange module. Thanks to this advantageous feature, it becomes possible to transmit information from the server to the seller’s client device about the time when the buyer wants him to be called back. It also increases the usability of the electronic device, as the seller immediately sees at what time the buyer asks to contact him.

There is a variant of the utility model in which the database of parameters of buyers and sellers of goods and / or services includes a database for storing information about the contact information of the buyer, connected to the data exchange module. Thanks to this advantageous feature, it becomes possible to transmit information about the contact details of the buyer from the server to the seller’s client device. It also increases the usability of the electronic device, as the seller gets the opportunity to contact the buyer.

There is a variant of the utility model in which the database of parameters of buyers and sellers of goods and / or services includes a database for storing information about the number of requests from buyers, connected to the data exchange module. Thanks to this advantageous feature, it becomes possible to transmit information from the server to the seller’s client device about the number of calls from buyers. It also increases the usability of the electronic device, as the seller gets the opportunity to see statistics on visits.

There is also a variant of the utility model in which the database of parameters of buyers and sellers of goods and / or services includes a database for storing information about the period for which calls were made, connected to the data exchange module. Thanks to this advantageous feature, it becomes possible to transmit information from the server to the seller’s client device about the number of calls from buyers. It also increases the usability of the electronic device, as the seller gets the opportunity to see the history of visits of individual buyers. Also, the seller can see whether the buyer called or contacted them previously in other ways: via e-mail, Skype, CMC and other ways.

There is a variant of the utility model in which the database of parameters of buyers and sellers of goods and / or services includes a database for storing balance information on the seller’s account connected to the data exchange module. Thanks to this advantageous characteristic, it becomes possible to transfer information about the balance on the seller’s account from the server to the client’s device. It also improves the usability of the electronic device, as the seller gets the opportunity to see his balance. This means that in general, the server can provide paid services for organizing communication between sellers and buyers. In this case, it is necessary to somehow provide accounting for cash flows at the hardware level, so that such signals correspond to electrical signals that would change the value in the database. That's it about such a database to save information about the balance on the seller’s account.

There is also such a variant of the utility model, in which the database of parameters of buyers and sellers of goods and / or services includes a database for storing information about the list of deferred calls and their status, connected to the data exchange module. Thanks to this advantageous feature, it becomes possible to transfer information from the server to the seller’s client device about the list of deferred calls and their status. It also increases the usability of the electronic device, as the seller gets the opportunity to immediately see general information for many buyers.

There is also a variant of the utility model, in which the database of parameters of buyers and sellers of goods and / or services includes a database for storing information about the browser language of the customer’s client device connected to the data exchange module. Thanks to this advantageous feature, it becomes possible to transmit information about the browser language of the customer’s client device from the server to the seller’s client device. It also increases the usability of the electronic device, as the seller gets the opportunity to immediately see information about the city, and, accordingly, the country of the buyer. You can easily calculate the time zone of the buyer for the city, make an adjustment for it. In addition, it immediately becomes clear whether the buyer should continue to talk with such a buyer, because there may be a situation where the buyer belongs to a city in which the seller cannot provide the service or deliver the goods.

There is also a variant of the utility model in which the database of parameters of buyers and sellers of goods and / or services includes a database for storing the contact information of the buyer in the black list, and the control signal transmission unit from the client’s client device is configured to send a signal corresponding to the instruction to add to the customer’s number in the database to save the customer’s contact information to the “black list”. Thanks to this advantageous feature, it becomes possible to add some customer contact information to the “black list”. It also increases the usability of the electronic device, as the seller gets the opportunity not to respond to unwanted customers. In addition, in the case where the use of the proposed server is paid, it still does not spend money.

There is a variant of the utility model in which the database of parameters of buyers and sellers of goods and / or services includes a database for storing web page addresses in the black list, and the control signal transmission unit from the seller’s client device is configured to send a signal corresponding to the instruction to add the address of the website’s web page to the “black list” so that the graphic active element, activation of which by the buyer connects the server and the client’s client device, doesn’t show Was on this page. Thanks to this advantageous feature, it becomes possible to add some Internet page addresses to the “black list”. It also increases the usability of the electronic device, as the seller gets the opportunity to fine-tune communication options in the future.

In addition to the above, there is also such a variant of a utility model in which the database of parameters of buyers and sellers of goods and / or services includes a database for voice information, and the control signal transmission unit from the side of the seller’s client device is configured to send a signal corresponding to the transmission indication to the client device of the buyer of the graphical active element, the activation of which by the buyer, transfers data from the database for voice and Information when the buyer calls the seller before connecting to talk. Due to this advantageous characteristic, it becomes possible, when the buyer calls the seller, before connecting to the conversation, to transfer data from the database for voice information from the server to the seller’s client device. The thing is that in some cases you can set voice tags. It also increases the usability of the electronic device, as the seller gets the opportunity to hear additional information before talking with the buyer.

Finally, there is also a variant of the utility model in which the control signal transmission unit from the side of the seller’s client device is configured to send a signal to the buyer’s client device corresponding to the instruction to contact technical support. Thanks to this advantageous feature, it becomes possible when the buyer calls the seller, if it is not possible to connect, to transmit information so that the buyer can contact technical support. It also increases the usability of the electronic device, as the server allows in case of technical failures to do everything possible to establish further communication between the buyer and seller.

The set of essential features of the proposed utility model is unknown from the prior art for devices of similar purpose, which allows us to conclude that the criterion of "novelty" for the utility model is met.

A brief description of the drawings.

Other distinguishing features and advantages of the utility model clearly follow from the description below for illustration and not being restrictive, with reference to the accompanying drawings, in which:

- figure 1 schematically depicts a functional diagram of an electronic communication device between sellers and buyers, according to a utility model.

- figure 2 depicts the stages of operation of an electronic device, according to a utility model.

According to figure 1, an electronic communication device between sellers and buyers of goods and / or services includes a server 1 having a voice communication module 2 with buyers and sellers, a data exchange module 3 through an integrated network 4 with client devices of sellers 5 and with client devices 6 of buyers having a graphical display 7, and these modules 2, 3 are connected to the computing module 8, processing the data.

The electronic communication device has a database 9 of parameters for buyers and sellers of goods and / or services connected to a computing module 8, and a module 10 for automatically identifying a buyer by input data and a module 11 for automatically identifying a seller by the identifier of the seller’s client device connected to it.

The data exchange unit 3 includes a control signal transmission unit 31 from the side of the seller’s client device.

In addition, the database of 9 parameters of buyers and sellers of goods and / or services includes those connected to the data exchange module:

- database 90 for storing information about the city of the buyer.

- database 91 for storing information about the address of the page of the site from which the buyer sent signals about the input of information into the database,

- a database 92 for storing information about the time the buyer sends signals to enter information into the database,

- a database 93 for storing information about the time when the buyer wants him to call back,

- a database 94 for storing information about the contact details of the buyer,

- database 95 to store information about the number of requests from buyers,

- database 96 for storing information about the period for which appeals were made,

- database 97 for storing balance information in the seller’s account,

- database 98 for storing information about the list of deferred calls and statuses on them,

- a database 99 for storing information about the language of the browser of the client device of the buyer,

- database 910 to save the contact information of the buyer in the "black list",

- 911 database for storing web page addresses in the “black list”,

- database 912 for voice information.

The control signal transmission unit 31 from the side of the seller’s client device is configured to send a signal corresponding to the instruction to add data to the customer’s database 910 to save the contact information of the buyer to the “black list”, and also to send a signal corresponding to the instruction to add the Internet address pages of the site are blacklisted so that the graphic active element, activation of which by the buyer connects the server and the client device of the buyer, does not appear on this page e, as well as with the possibility of sending a signal corresponding to the indication of the transfer to the client device of the buyer of a graphic active element, the activation of which by the buyer, transmits to the seller’s client device data from the database 912 for voice information when the buyer calls the seller before connecting for conversation, as well as with sending a signal to the customer’s client device corresponding to the instruction to contact technical support.

Implementation of a utility model.

An electronic device for communication between sellers and buyers works as follows. (An example of a non-limiting application of the utility model is provided). According to figure 2:

Stage A1. Pre-connected through a combined network 4 client devices 5 sellers and client devices 6 buyers with server 1.

Stage A2. The buyer, if he wants to establish communication with the seller, for example, a voice connection, activates on his graphic display with his hand, stylus, mouse or trackball a certain graphic element corresponding to the operation “Establish communication”. The specified signal is transmitted using the integrated network 4 to the module 3 data exchange.

Stage A3. After that, the signals corresponding to the request for contact information of the buyer and, for example, the desired communication time are transmitted to the customer’s client device 6.

Stage A4. The buyer using his client device enters data to be able to save it to the database 9. In this case, the buyer is identified using the module 10 for automatic identification of the buyer by the data entered. Wherein:

Stage A40. Data on the city of the buyer is stored in the database 90.

Stage A41. Data regarding the address of the page of the site from which the buyer sent signals to enter information into the database is stored in the database 91.

Stage A42. Data regarding the time the buyer sends signals about entering information into the database of the city of the buyer is stored in the database 92.

Stage A43. Data regarding the time when the buyer wants to be called back is stored in a database 93.

Stage A44. Data regarding the contact information of the buyer is stored in a database 94.

Stage A45. Data regarding the number of requests from buyers are stored in a database of 95.

Stage A46. Data regarding the information on the period for which appeals were made are stored in the database 96.

Stage A47. Data on the balance in the seller’s account is stored in database 97.

Stage A48. Data regarding the list of deferred calls and their statuses are stored in database 98.

Stage A49. Data regarding the browser language of the customer’s client device is stored in database 99.

Stage A410. Data regarding the storage of customer contact information in the "black list" is stored in the database 910.

Stage A411. Data regarding the storing of the addresses of Internet pages in the "black list" is stored in the database 911.

Stage A412. Data regarding voice information is stored in a database 912.

Stage A5. The seller using his client device can connect to the databases 90-912 of the server and get any information about the buyer. In this case, the seller is identified using the module 11 automatic identification of the seller by the identifier of the client device of the seller.

Stage A6. The seller using his client device can transmit a signal to the control signal transmission unit 31 and send one or more of:

Stage A61. a signal corresponding to the instruction to add to the customer’s number in the database 910 to save the customer’s contact data to the “black list”,

Stage A62. a signal corresponding to the instruction to add the address of the website’s website to the “black list” so that the graphic active element, the activation of which by the customer connects the server and the customer’s client device, does not appear on this page,

Stage A63. a signal corresponding to the indication of the transfer to the customer device of the buyer of a graphic active element, activation of which by the buyer, transmits to the seller’s client device data from the database 912 for voice information when the buyer calls the seller before connecting to talk

Stage A64. signal corresponding to the instruction to contact technical support.

Stage A7. At the time indicated by the buyer, server 1 begins to establish contact with the client device 6 of the buyer according to the contact data stored in the database of 9 numbers by sending a signal to establish communication with the buyer by his contact number from the database of contact numbers for voice communication between buyers and sellers.

Stage A8. When combining calls, the seller and the buyer communicate by voice.

The above embodiments of the utility model are exemplary and allow you to add new options or modify the described. For example, use stages selectively, rearrange.

Industrial applicability.

The proposed electronic communication device between sellers and buyers has a clear purpose, can be carried out by a specialist in practice and, when implemented, ensures the implementation of the declared purpose. The possibility of being implemented by a specialist in practice follows from the fact that for each feature included in the utility model formula based on the description, the material equivalent is known, which allows us to conclude that the criterion of "industrial applicability" and the criterion of "completeness of disclosure" for the utility model are met.

In accordance with the utility model, the applicant made a prototype of an electronic communication device between sellers and buyers, which was made on the basis of standard microprocessors and memory modules, wired and wireless connections.

The pilot operation of this device showed that with its help it is possible:

- transmit signals from the client’s client device to the server, regarding the communication request,

- carry out the transmission of signals from the server to the customer’s client device, regarding the request for contact information,

- carry out the transmission of signals from the client device of the buyer to the server, regarding the introduction of contact information into the server database,

- identify the buyer using the module 10 automatic identification of the buyer according to the input data,

- identify the seller using the module 11 automatic identification of the seller by the identifier of the client device of the seller.

- transmit control signals from the client device of the seller.

Thus, due to the above effects, the claimed technical result is achieved, namely: improving the usability of the electronic device due to the ability to automatically identify sellers and buyers and filling the database of parameters of buyers and sellers of goods and / or services.

Claims (15)

1. An electronic communication device between sellers and buyers of goods and / or services, including a server having a voice module, made with the possibility of voice communication between sellers and buyers, a data exchange module through an integrated network with client devices of sellers and buyers having a graphic a display, said modules being connected to a computing module processing data, characterized in that the electronic communication device is connected to the computing m we will modulate the database of parameters for buyers and sellers of goods and / or services and the module for automatic identification of the buyer by input data and the module for automatic identification of the seller by the identifier of the client device of the seller connected to it, and the data exchange module includes a control signal transmission unit from the side of the seller’s client device . 2. The electronic device according to claim 1, characterized in that the database of parameters of buyers and sellers of goods and / or services includes a database for storing information about the city of the buyer, connected to the data exchange module. 3. The electronic device according to claim 1, characterized in that the database of parameters of buyers and sellers of goods and / or services includes a database for storing information about the address of the page of the site with which the buyer sent signals to enter information into the database connected with data exchange module. 4. The electronic device according to claim 1, characterized in that the database of parameters of buyers and sellers of goods and / or services includes a database for storing information about the time the buyer sends signals to enter information into the database connected to the data exchange module. 5. The electronic device according to claim 1, characterized in that the database of parameters of buyers and sellers of goods and / or services includes a database for storing information about the time when the buyer wants him to be called back, connected to the data exchange module. 6. The electronic device according to claim 1, characterized in that the database of parameters of buyers and sellers of goods and / or services includes a database for storing information about the contact information of the buyer connected to the data exchange module. 7. The electronic device according to claim 1, characterized in that the database of parameters of buyers and sellers of goods and / or services includes a database for storing information about the number of requests from buyers, connected to the data exchange module. 8. The electronic device according to claim 1, characterized in that the database of parameters of buyers and sellers of goods and / or services includes a database for storing information about the period for which calls were made connected to the data exchange module. 9. The electronic device according to claim 1, characterized in that the database of parameters of buyers and sellers of goods and / or services includes a database for storing balance information on the seller’s account connected to the data exchange module. 10. The electronic device according to claim 1, characterized in that the database of parameters of buyers and sellers of goods and / or services includes a database for storing information about the list of deferred calls and their statuses connected to the data exchange module. 11. The electronic device according to claim 1, characterized in that the database of parameters of buyers and sellers of goods and / or services includes a database for storing information about the browser language of the customer’s client device connected to the data exchange module. 12. The electronic device according to claim 1, characterized in that the database of parameters of buyers and sellers of goods and / or services includes a database for storing the contact information of the buyer in the black list, and the control signal transmission unit from the client’s client device configured to send a signal corresponding to the instruction to add to the customer’s number in the database to save the customer’s contact information to the “black list”. 13. The electronic device according to claim 1, characterized in that the database of parameters of buyers and sellers of goods and / or services includes a database for storing the addresses of Internet pages in the "black list", and the control signal transmission unit from the client device the seller is configured to send a signal corresponding to the instruction to add the address of the website’s website to the “black list” so that the graphic active element, activation of which by the buyer connects the server and the client’s client device, did not appear on this page. 14. The electronic device according to claim 1, characterized in that the database of parameters of buyers and sellers of goods and / or services includes a database for voice information, and the control signal transmission unit from the side of the seller’s client device is configured to send a signal corresponding to indicating the transfer to the customer’s client device of a graphic active element, activation of which by the buyer transfers data from the database for voice information when making a call to the seller’s client device Buyer to seller before connecting for conversation. 15. The electronic device according to claim 1, characterized in that the control signal transmission unit from the side of the seller’s client device is configured to send a signal to the buyer’s client device corresponding to the instruction to contact technical support.

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