CN109688185A - It attends a banquet method for processing business, device, equipment and computer readable storage medium - Google Patents
It attends a banquet method for processing business, device, equipment and computer readable storage medium Download PDFInfo
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- CN109688185A CN109688185A CN201810985497.5A CN201810985497A CN109688185A CN 109688185 A CN109688185 A CN 109688185A CN 201810985497 A CN201810985497 A CN 201810985497A CN 109688185 A CN109688185 A CN 109688185A
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- banquet
- attending
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
- H04L67/02—Protocols based on web technology, e.g. hypertext transfer protocol [HTTP]
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/04—Real-time or near real-time messaging, e.g. instant messaging [IM]
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/04—Real-time or near real-time messaging, e.g. instant messaging [IM]
- H04L51/046—Interoperability with other network applications or services
Abstract
The present invention provides one kind and attends a banquet method for processing business, device, equipment and computer readable storage medium, this method comprises: WebRTC server establishes the communication connection between call management server in the customer information of the call request and input that receive client and trigger based on client；Call request and customer information are sent to call management server by WebRTC server；Call request is sent to corresponding end of attending a banquet by call management server, and customer information is sent to service server；Service server extracts the related information of customer information from local data base, and generates pop window information according to customer information and its related information；The pop window information is sent to corresponding end of attending a banquet and is shown by service server.The present invention can be avoided client and the customer information repeated and filled in again when linking up of attending a banquet, moreover it is possible to make to attend a banquet and grasp the complete information of client comprehensively, not only be conducive to work development of attending a banquet, also promotion customer experience.
Description
Technical field
It attends a banquet method for processing business, device, equipment and calculating the present invention relates to field of communication technology more particularly to one kind
Machine readable storage medium storing program for executing.
Background technique
Currently, service enterprise is better services client, it is proposed corresponding service APP or website, client
It when wanting help, can be attended a banquet by service APP or website contacts, in practice, generally require client in service APP or net
Some essential informations are pre-filled in standing, however, client with attend a banquet call during, client also needs to repeat again one time
The essential information filled in front of, it is not only cumbersome, and for client, it experiences poor.
Summary of the invention
It attends a banquet and method for processing business, device, equipment and computer-readable deposits the main purpose of the present invention is to provide one kind
Storage media, it is intended to solve to need client to repeat the customer information filled in again, no in existing business procession of attending a banquet
It is only cumbersome, and the technical problem that customer experience is poor.
To achieve the above object, the present invention provides one kind and attends a banquet method for processing business, the method for processing business packet of attending a banquet
Include following steps:
WebRTC server in the customer information of the call request and input that receive client and triggered based on client,
Establish the communication connection between call management server；
The call request and the customer information are sent to the Telephone Management Agency service by the WebRTC server
Device；
The call request is sent to corresponding end of attending a banquet by the call management server, and by the customer information
It is sent to service server；
The service server extracts the related information of the customer information from local data base, and according to described
Customer information and its related information generate pop window information；
The pop window information is sent to corresponding end of attending a banquet and is shown by the service server.
Optionally, the call request and the customer information are sent in a manner of WebRTC agreement by client
WebRTC server, the WebRTC server is in a manner of session initiation protocol sip protocol by the call request and described
Customer information is sent to call management server.
Optionally, the service server extracts the related information of the customer information, and root from local data base
Include: according to the step of customer information and its related information generation pop window information
The critical field that the service server includes according to the customer information, from local data base described in lookup
The related information of customer information simultaneously extracts；
Obtain default pop-up template；
The default pop-up template is filled according to the customer information and its related information, obtains pop window information.
Optionally, before the call request is sent to corresponding the step of holding of attending a banquet by the call management server,
Include:
The call management server is that the call request matches corresponding seat end.
Optionally, the call management server is that the step of call request matches corresponding seat end includes:
The call management server obtains the work state information at each end of attending a banquet, and according to the institute at each end of attending a banquet
Work state information judgement is stated currently with the presence or absence of idle seat end；
If being that the call request matches corresponding seat from idle seat end there is currently idle seat end
Xi Duan.
Optionally, the call management server obtains the work state information at each end of attending a banquet, and is attended a banquet according to each
After the step of work state information at end, judgement currently whether there is idle seat end, further includes:
If the call management server determines that each end of attending a banquet waits and is located there is currently no idle seat end
The business number of reason；
Processed business number is waited to be compared with preset threshold at each end of attending a banquet；
Processed business number will be waited to be determined as end set to be selected of attending a banquet lower than the end of attending a banquet of preset threshold；
It is that the call request matches corresponding seat end from the end set to be selected of attending a banquet.
Optionally, the call management server is packet after the step of call request matches corresponding seat end
It includes:
The corresponding seat end mark is sent to service server by the call management server；
The pop window information is sent to the step of corresponding end of attending a banquet is shown by the service server
The service server is identified according to the corresponding seat end, shows the pop-up letter at corresponding seat end
Breath.
In addition, to achieve the above object, the present invention also provides business processing device of attending a banquet, the business processing dress of attending a banquet
It sets and includes:
WebRTC server establishes module, in the call request that receives client and triggered based on client and defeated
When the customer information entered, the communication connection between call management server is established；
The sending module of WebRTC server, for the call request and the customer information to be sent to the electricity
Talk about management server；
The sending module of call management server, for the call request to be sent to corresponding end of attending a banquet, and by institute
It states customer information and is sent to service server；
The generation module of service server, for extracting the related information of the customer information from local data base,
And pop window information is generated according to the customer information and its related information；
The sending module of service server is shown for the pop window information to be sent to corresponding end of attending a banquet.
In addition, to achieve the above object, attend a banquet service processing equipment the present invention also provides one kind, at the business of attending a banquet
Reason equipment includes processor, memory and is stored in the business of attending a banquet that can be executed on the memory and by the processor
Processing routine, wherein realizing such as above-mentioned business processing of attending a banquet when the business processing program of attending a banquet is executed by the processor
The step of method.
In addition, to achieve the above object, the present invention also provides a kind of computer readable storage medium, the computer can
It reads to be stored with business processing program of attending a banquet on storage medium, wherein when the business processing program of attending a banquet is executed by processor, it is real
Now as it is above-mentioned attend a banquet method for processing business the step of.
The present invention provides one kind and attends a banquet method for processing business, by building WebRTC server in advance, sits in trade connection
Xi Shi, WebRTC server can receive call request that client is triggered by client and fills in the client in advance
Customer information, then call request and customer information are sent to call management server；Call management server will then receive
Call request be sent to corresponding end of attending a banquet, and the customer information received is sent to service server；Service server
The related information of customer information is extracted from local data base, and pop-up letter is generated according to customer information and its related information
Breath, is sent to corresponding end of attending a banquet for pop window information and is shown, in this way, attending a banquet when handling the call request of client, no
The customer information filled in front of can only repeating to avoid client, the complete information of the client can also be grasped comprehensively by attending a banquet, side
Just the information shown in conjunction with bullet screen of attending a banquet provides quality services for the client, the time having saved client and having attended a banquet, not only has
Effect promotes the working efficiency attended a banquet, and conducive to attending a banquet, work is carried out, and also improves customer experience.
Detailed description of the invention
Fig. 1 is the hardware structural diagram of service processing equipment of attending a banquet involved in the embodiment of the present invention；
Fig. 2 is the flow diagram of method for processing business first embodiment of the invention of attending a banquet；
Fig. 3 is the flow diagram of method for processing business second embodiment of the invention of attending a banquet；
Fig. 4 is the functional block diagram of business processing device first embodiment of the invention of attending a banquet.
The embodiments will be further described with reference to the accompanying drawings for the realization, the function and the advantages of the object of the present invention.
Specific embodiment
It should be appreciated that the specific embodiments described herein are merely illustrative of the present invention, it is not used to limit this hair
It is bright.
The present embodiments relate to method for processing business of attending a banquet be mainly used in service processing equipment of attending a banquet, this is attended a banquet
Service processing equipment can be server.
Referring to Fig.1, Fig. 1 illustrates for the hardware configuration for service processing equipment of attending a banquet involved in the embodiment of the present invention
Figure.In the embodiment of the present invention, service processing equipment of attending a banquet may include (such as the central processing unit Central of processor 1001
Processing Unit, CPU), communication bus 1002, user interface 1003, network interface 1004, memory 1005.Wherein,
Communication bus 1002 is for realizing the connection communication between these components；User interface 1003 may include display screen
(Display), input unit such as keyboard (Keyboard)；Network interface 1004 optionally may include that the wired of standard connects
Mouth, wireless interface (such as Wireless Fidelity WIreless-FIdelity, WI-FI interface)；It is random that memory 1005 can be high speed
It accesses memory (random access memory, RAM), is also possible to stable memory (non-volatile
Memory), such as magnetic disk storage, memory 1005 optionally can also be the storage dress independently of aforementioned processor 1001
It sets.It will be understood by those skilled in the art that hardware configuration shown in Fig. 1 and not constituting a limitation of the invention, may include
Than illustrating more or fewer components, certain components or different component layouts are perhaps combined.
With continued reference to Fig. 1, the memory 1005 in Fig. 1 as a kind of computer readable storage medium may include operation
System, network communication module and business processing program of attending a banquet.In Fig. 1, processor 1001 can be called in memory 1005
The business processing program of attending a banquet of storage, and the method for processing business of attending a banquet of various embodiments of the present invention offer is provided.
It attends a banquet method for processing business the embodiment of the invention provides one kind.
Referring to Fig. 2, Fig. 2 is the flow diagram of method for processing business first embodiment of the invention of attending a banquet.
In the present embodiment, call center and the operation system of the method for processing business applied to enterprise or mechanism of attending a banquet,
Call center and operation system belong to coordination, collaboration processing practical business (such as the traffic processing business attended a banquet).This reality
It applies and builds WebRTC in advance in the example framework that the heart is related in the phone (Web Real-Time Communication, webpage are real-time
Communication) server, WebRTC is made of one group of standard, agreement and JavaScript API, for realizing the sound between end-to-end
Frequently, video and data sharing be a new technology in HTML5 standard, and in WebRTC standard, specific definition is at two
After connection is established at end, the method for the format and processing business data of the business datum of transmission, call center is related to as a result,
Framework just include WebRTC server, call management server and seat end.Operation system includes service server and data
Library, the database are used for storage service data.In addition, enterprise or mechanism are proposed business service APP or website, client can be with
Downloading is installed in client (such as mobile terminal, tablet computer or PC), can also log in industry by the browser of client
Business site for service, client then can establish communication link by the application program or browser and WebRTC server of client
It connects.Wherein, it when WebRTC server is received from the message of client, is established immediately with call management server logical
Letter connection, and call management server docks seat end and service server respectively, service server docks seat end.
It is described attend a banquet method for processing business the following steps are included:
Step S10, WebRTC server is in the client for receiving call request and input that client is triggered based on client
When information, the communication connection between call management server is established；
In the present embodiment, which can be the traffic processing business attended a banquet.Client needs to attend a banquet offer service
When, the corresponding application programs installed in client can be opened or corresponding service network is logged in by the browser of client
It stands, the page of the application program or site for service will pop up the prompt for being pre-filled with customer information, it is contemplated that customer experience,
The prompt only can prompt client to fill in relatively simple customer information in the application program or site for service in advance, with continuous
For guarantor's business, client only needs to be pre-filled with name or identity document information (such as ID card No.), if vehicle insurance business, then
It only needs to be pre-filled with license plate number.After customer information fills in completion, client can trigger call request, for example, client
" contacting us " button can be clicked in the page of the application program or site for service, trigger call request.In client
Click " contacting us " button triggering call request when, client i.e. with WebRTC server establish communicate to connect, client with
WebRTC agreement, client is supported to ask the calling that client triggers by way of WebRTC agreement between WebRTC server
The customer information being pre-filled with of summing is sent to WebRTC server, and WebRTC server receives the call request of client's triggering
With the customer information being pre-filled with.WebRTC server is in the call request for receiving client's triggering by client and in advance
When the customer information filled in, communication connection is established between call management server immediately, specifically, WebRTC server can
With to call management server send establish communication connection request, call management server upon receiving the request i.e. with
WebRTC server establishes communication connection.
The call request and the customer information are sent to the phone pipe by step S20, the WebRTC server
Manage server；
In the present embodiment, call management server support Session Initiation Protocol (Session Initiation Protocol,
Session initiation protocol), the Session Initiation Protocol is by IETF (Internet Engineering Task Force, internet engineering
Task groups) formulate multimedia communication protocol.After WebRTC server and call management server establish communication connection,
Session Initiation Protocol is then used when being communicated between WebRTC server and call management server.WebRTC server and phone pipe
It manages server to establish after communication connection, then by the call request of client's triggering and the customer information being pre-filled with sip protocol
Mode be sent to call management server.The above process is very fast, belongs to the other communication of Millisecond.
The call request is sent to corresponding end of attending a banquet by step S30, the call management server, and will be described
Customer information is sent to service server.
Call management server receives the call request and customer information that WebRTC server is sent.Due to Telephone Management Agency
The customer information that server receives is better simply essential information, and call management server needs for customer information to be sent to
Service server, so that service server obtains according to customer information the complete information of corresponding client from local data base, by
This, the call request received is sent to corresponding seat end by call management server, and the customer information received is sent
To service server.Wherein, the communication between call management server and service server uses sip protocol, Telephone Management Agency clothes
Business device is that customer information is sent to service server by way of sip agreement.
Step S40, the service server extract the related information of the customer information from local data base, and
Pop window information is generated according to the customer information and its related information；
Service server extracts the related information of customer information from local data base after receiving customer information.
In a kind of preferred implementation, the critical field that service server can include according to customer information, from this
The related information of customer information is searched in ground database and is extracted.For example, if customer information includes name, by name
As critical field, retrieval and inquisition is carried out in the local database, can find all business numbers relevant to the name
According to, such as client's classification, prior year warranty details, region, history information on services, it will all business numbers relevant to the name
According to extracting, the related information as customer information.
Later, default pop-up template is obtained；
In the present embodiment, it is provided with pop-up template in service server in advance, includes for pop-up in the pop-up template
The demand data type (needing that data got from customer information) and demand data that information defines are corresponding
Demand field name.Service server obtains the pop-up template first, then according to demand field to customer information and its association
Information is filtered, and filters out the field and field value of non-demand data, then believes filtered customer information and its association
Breath filling obtains corresponding pop window information, to ensure that the accuracy of pop window information into default pop-up template.It needs
It is bright, during being filled to pop-up template, there may be the case where portion requirements field is without corresponding data,
At this point, by the unfilled demand fields blank.
The pop window information is sent to corresponding end of attending a banquet and is shown by step S50, the service server.
After service server generates pop window information according to the customer information and its related information, pop window information is sent out
It send to corresponding seat end and is shown.In this way, seat end attend a banquet handle customer call request when, not only can be to avoid visitor
Family with attend a banquet first to be repeated when linking up before the customer information filled in, the complete information of the client can also be known by attending a banquet, no
The development for business of only conveniently attending a banquet, and improve customer experience.
It attends a banquet method for processing business the present embodiment provides one kind, by building WebRTC server in advance, in trade connection
When attending a banquet, WebRTC server can receive the call request and fill in the client in advance that client is triggered by client
Customer information, then call request and customer information are sent to call management server；Call management server will then receive
To call request be sent to corresponding end of attending a banquet, and the customer information received is sent to service server；Business service
Device extracts the related information of customer information from local data base, and generates pop-up according to customer information and its related information
Pop window information is sent to corresponding end of attending a banquet and is shown by information, in this way, attend a banquet when handling the call request of client,
The customer information filled in front of can not only repeating to avoid client, the complete information of the client can also be grasped comprehensively by attending a banquet,
The information shown in conjunction with bullet screen of conveniently attending a banquet provides quality services for the client, the time having saved client and having attended a banquet, not only
The working efficiency attended a banquet effectively is promoted, work is carried out conducive to attending a banquet, and also improves customer experience.
Further, the second embodiment of method for processing business of the invention of attending a banquet is proposed based on first embodiment.It attends a banquet industry
The difference of second embodiment and the first embodiment for method for processing business of attending a banquet for processing method of being engaged in is, the step S30 it
Before, may include:
The call management server is that the call request matches corresponding seat end.
After call management server receives the call request and customer information of the transmission of WebRTC server, also need really
It is set to the end of attending a banquet of the offering customers service, which includes traffic device (such as phone) and the dedicated PC that attends a banquet.
Specifically, referring to Fig. 3, the call management server is the step that the call request matches corresponding seat end
Suddenly include:
Step S11, the call management server obtain the work state information at each end of attending a banquet, and according to each seat
The work state information of Xi Duan, judgement is currently with the presence or absence of idle seat end；
Step S12, if being the call request matching from idle seat end there is currently idle seat end
Corresponding seat end.
Specifically, call management server includes CDR (Call Detail Records, call detail record) information,
CDR information can describe the overall process of call proceeding, that is to say, that record has each seat end in the CDR information of telephony platform
Call status information, the call status information at seat end can then indicate to attend a banquet the working condition at end, that is, for there is call
Time started but without the end of attending a banquet of end of conversation time, indicates that its corresponding work state information is busy condition, for both
There is the call time started also to there is attending a banquet for end of conversation time to hold and both without the call time started or without end of conversation
The end of attending a banquet of time indicates that its corresponding work state information is idle state.Call management server can be inquired as a result,
The corresponding CDR information in each seat end, and then according in the corresponding CDR information in each seat end, the call at each seat end
Status information determines and which attends a banquet end is in idle condition, which attends a banquet end in busy condition.Call management server is such as
Fruit is based on the corresponding CDR information in each seat end, determines that there is currently idle seat ends, then from the seat being in idle condition
It is the offering customers service that Xi Duanzhong, which arbitrarily matches one and attends a banquet end as corresponding end of attending a banquet, or according to idle seating end
Priority, the idle seat end for selecting priority high is as matched end of attending a banquet.Call management server is the calling received
After request has matched corresponding seat end, the call request received is sent to the traffic device at corresponding seat end.
In more implementations, the work state information according to each end of attending a banquet, judgement it is current whether
After the step of in the presence of idle seat end, further includes:
Step S13, if there is currently no idle seat end, the call management server determines each end of attending a banquet
Wait processed business number；
In this step, if call management server is based on the corresponding CDR information in each seat end, front stall is worked as in determination
Xi Duan then inquires each end of attending a banquet and waits processed business number all in busy condition.
Each end of attending a banquet is waited processed business number to be compared with preset threshold by step S14；
Later, each end of attending a banquet is waited processed business number to be compared with preset threshold by call management server,
The preset threshold is each to attend a banquet to hold the saturation value of processing business, and the pre- waiting time of user will not influence visitor in saturation value
Family experience, the preset threshold carry out flexible setting in combination with the average time for handling single business of attending a banquet in practice, do not make herein
It limits.
Step S15 will wait processed business number to be determined as end collection to be selected of attending a banquet lower than the end of attending a banquet of preset threshold
It closes；
Step S16 is that the call request matches corresponding seat end from the end set to be selected of attending a banquet.
After each end of attending a banquet is waited processed business number to be compared with preset threshold by call management server,
Processed business number will be waited to be determined as end set to be selected of attending a banquet lower than each end of attending a banquet of preset threshold, then to be selected
Arbitrarily matching one in end set of attending a banquet and attending a banquet end as corresponding end of attending a banquet is the offering customers service.
In addition, call management server after being matched to corresponding seat end for call request, is asked above-mentioned for calling
The mark (such as seat end number) for asking matched seat end, is sent to service server, business by way of sip protocol
Server is after the mark for receiving the seat end, according to the mark at the seat end, by bullet in the PC at corresponding seat end
Window information carries out bullet screen displaying, and attending a banquet for seat end can comprehensively grasp the information of the client.
It attends a banquet the present embodiment provides one kind and holds matching mechanisms, the matched seat of call request rapid delivery of client can be made
Xi Duan increases customer satisfaction degree.
It attends a banquet business processing device in addition, the embodiment of the present invention also provides one kind.
Referring to Fig. 4, Fig. 4 is the functional block diagram of business processing device first embodiment of the invention of attending a banquet.
In the present embodiment, the business processing device of attending a banquet includes:
WebRTC server establishes module 10, in the call request for receiving client and being triggered based on client and
When the customer information of input, the communication connection between call management server is established；
The sending module 20 of WebRTC server, it is described for the call request and the customer information to be sent to
Call management server；
The sending module 30 of call management server, for the call request to be sent to corresponding end of attending a banquet, and will
The customer information is sent to service server；
The generation module 40 of service server, the association for extracting the customer information from local data base are believed
Breath, and pop window information is generated according to the customer information and its related information；
The sending module 50 of service server is shown for the pop window information to be sent to corresponding end of attending a banquet.
Wherein, each virtual functions module of above-mentioned business processing device of attending a banquet is stored in shown in Fig. 1 business processing of attending a banquet and sets
It is functional for realizing the institute for business processing program of attending a banquet in standby memory 1005；Each module is executed by processor 1001
When, it can be to avoid client and the customer information filled in front of first being repeated when attending a banquet and linking up, this can also be grasped comprehensively by attending a banquet
The complete information of client, the information shown in conjunction with bullet screen of conveniently attending a banquet provide quality services for the client, saved client and
The time attended a banquet not only effectively promotes the working efficiency attended a banquet, and conducive to attending a banquet, work is carried out, and also improves customer experience.
Further, the generation module 40 of the service server includes:
Extraction unit, the critical field for including according to the customer information, searches the visitor from local data base
The related information of family information simultaneously extracts；
Acquiring unit, for obtaining default pop-up template；
Fills unit, for being filled according to the customer information and its related information to the default pop-up template,
Obtain pop window information.
Further, the business processing device of attending a banquet further include:
The matching module of call management server, for matching corresponding seat end for the call request.
Further, the matching module of the call management server includes:
Judging unit, for obtaining the work state information at each end of attending a banquet, and according to the work at each end of attending a banquet
Status information, judgement is currently with the presence or absence of idle seat end；
First matching unit, if being the calling from idle seat end for there is currently idle seat ends
Request matches corresponding seat end.
Further, the matching module of the call management server further include:
First determination unit, if for there is currently no idle seat ends, it is determined that each end of attending a banquet waits processed
Business number；
Comparing unit, for waiting processed business number to be compared with preset threshold at each end of attending a banquet；
Second determination unit, for will wait processed business number lower than preset threshold end of attending a banquet be determined as it is to be selected
It attends a banquet and holds set；
Second matching unit, for being that the call request matches corresponding seat from the end set to be selected of attending a banquet
End.
Further, the matching module of the call management server further include:
The transmission unit of call management server, for the corresponding seat end mark to be sent to service server；
The sending module 50 of the service server includes:
The transmission unit of service server is shown for being identified according to the corresponding seat end at corresponding seat end
The pop window information.
Wherein, the function of modules is realized and above-mentioned method for processing business of attending a banquet in above-mentioned business processing device of attending a banquet
Each step is corresponding in embodiment, and function and realization process no longer repeat one by one here.
In addition, the embodiment of the present invention also provides a kind of computer readable storage medium.
It is stored with business processing program of attending a banquet on computer readable storage medium of the present invention, wherein at the business of attending a banquet
Reason program is when being executed by processor, realize as it is above-mentioned attend a banquet method for processing business the step of.
Wherein, business processing program of attending a banquet, which is performed realized method and can refer to the present invention, attends a banquet business processing side
Each embodiment of method, details are not described herein again.
It should be noted that, in this document, the terms "include", "comprise" or its any other variant be intended to it is non-
It is exclusive to include, so that the process, method, article or the system that include a series of elements not only include those elements,
It but also including other elements that are not explicitly listed, or further include for this process, method, article or system institute
Intrinsic element.In the absence of more restrictions, the element limited by sentence "including a ...", it is not excluded that
There is also other identical elements in process, method, article or system including the element.
The serial number of the above embodiments of the invention is only for description, does not represent the advantages or disadvantages of the embodiments.
Through the above description of the embodiments, those skilled in the art can be understood that above-described embodiment
Method can be realized by means of software and necessary general hardware platform, naturally it is also possible to by hardware, but many situations
It is lower the former be more preferably embodiment.Based on this understanding, technical solution of the present invention is substantially in other words to the prior art
The part to contribute can be embodied in the form of software products, which is stored in as described above
In one storage medium (such as ROM/RAM, magnetic disk, CD), including some instructions are used so that a terminal device (can be
Mobile phone, computer, server, air conditioner or network equipment etc.) execute method described in each embodiment of the present invention.
The above is only a preferred embodiment of the present invention, is not intended to limit the scope of the invention, all to utilize this hair
Equivalent structure or equivalent flow shift made by bright specification and accompanying drawing content, it is relevant to be applied directly or indirectly in other
Technical field is included within the scope of the present invention.
Claims (10)
- The method for processing business 1. one kind is attended a banquet, which is characterized in that it is described attend a banquet method for processing business the following steps are included:Webpage real time communication WebRTC server is in the client for receiving call request and input that client is triggered based on client When information, the communication connection between call management server is established；The call request and the customer information are sent to the call management server by the WebRTC server；The call request is sent to corresponding end of attending a banquet by the call management server, and the customer information is sent to Service server；The service server extracts the related information of the customer information from local data base, and is believed according to the client Breath and its related information generate pop window information；The pop window information is sent to corresponding end of attending a banquet and is shown by the service server.
- 2. method for processing business of attending a banquet as described in claim 1, which is characterized in that the call request and the customer information WebRTC server is sent in a manner of WebRTC agreement by client, the WebRTC server is with session initiation protocol The call request and the customer information are sent to call management server by the mode of sip protocol.
- 3. attending a banquet method for processing business as described in claim 1, which is characterized in that the service server is from local data base In extract the related information of the customer information, and the step of pop window information is generated according to the customer information and its related information Suddenly include:The critical field that the service server includes according to the customer information searches client's letter from local data base The related information of breath simultaneously extracts；Obtain default pop-up template；The default pop-up template is filled according to the customer information and its related information, obtains pop window information.
- 4. method for processing business of attending a banquet as described in claim 1, which is characterized in that the call management server is exhaled described Request is made to be sent to before corresponding the step of holding of attending a banquet, comprising:The call management server is that the call request matches corresponding seat end.
- 5. method for processing business of attending a banquet as claimed in claim 4, which is characterized in that the call management server is described exhales Cry request match corresponding seat end the step of include:The call management server obtains the work state information at each end of attending a banquet, and according to the work at each end of attending a banquet Status information, judgement is currently with the presence or absence of idle seat end；If being that the call request matches corresponding seat end from idle seat end there is currently idle seat end.
- 6. method for processing business of attending a banquet as claimed in claim 5, which is characterized in that the call management server obtains each It attends a banquet the work state information at end, and according to the work state information at each end of attending a banquet, judgement is currently with the presence or absence of the free time Seat end the step of after, further includes:If the call management server determines that each end of attending a banquet waits processed industry there is currently no idle seat end Business number；Processed business number is waited to be compared with preset threshold at each end of attending a banquet；Processed business number will be waited to be determined as end set to be selected of attending a banquet lower than the end of attending a banquet of preset threshold；It is that the call request matches corresponding seat end from the end set to be selected of attending a banquet.
- 7. method for processing business of attending a banquet as claimed in claim 4, which is characterized in that the call management server is described exhales After the step of making request match corresponding seat end, comprising:The corresponding seat end mark is sent to service server by the call management server；The pop window information is sent to the step of corresponding end of attending a banquet is shown by the service serverThe service server is identified according to the corresponding seat end, shows the pop window information at corresponding seat end.
- The business processing device 8. one kind is attended a banquet, which is characterized in that the business processing device of attending a banquet is attended a banquet business processing device packet It includes:WebRTC server establishes module, in the visitor for receiving call request and input that client is triggered based on client When the information of family, the communication connection between call management server is established；The sending module of WebRTC server, for the call request and the customer information to be sent to the Telephone Management Agency Server；The sending module of call management server, for the call request to be sent to corresponding end of attending a banquet, and by the visitor Family information is sent to service server；The generation module of service server, for extracting the related information of the customer information, and root from local data base Pop window information is generated according to the customer information and its related information；The sending module of service server is shown for the pop window information to be sent to corresponding end of attending a banquet.
- The service processing equipment 9. one kind is attended a banquet, which is characterized in that the service processing equipment of attending a banquet include processor, memory, And it is stored in the business processing program of attending a banquet that can be executed on the memory and by the processor, wherein the business of attending a banquet When processing routine is executed by the processor, realizing the method for processing business of attending a banquet as described in any one of claims 1 to 7 Step.
- 10. a kind of computer readable storage medium, which is characterized in that be stored with industry of attending a banquet on the computer readable storage medium Business processing routine, wherein realizing such as any one of claims 1 to 7 when the business processing program of attending a banquet is executed by processor It is described attend a banquet method for processing business the step of.
Priority Applications (2)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201810985497.5A CN109688185A (en) | 2018-08-27 | 2018-08-27 | It attends a banquet method for processing business, device, equipment and computer readable storage medium |
| PCT/CN2018/123187 WO2020042482A1 (en) | 2018-08-27 | 2018-12-24 | Agent service processing method, apparatus and device, and computer-readable storage medium |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201810985497.5A CN109688185A (en) | 2018-08-27 | 2018-08-27 | It attends a banquet method for processing business, device, equipment and computer readable storage medium |
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| Publication Number | Publication Date |
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| CN109688185A true CN109688185A (en) | 2019-04-26 |
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| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201810985497.5A Pending CN109688185A (en) | 2018-08-27 | 2018-08-27 | It attends a banquet method for processing business, device, equipment and computer readable storage medium |
Country Status (2)
| Country | Link |
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| CN (1) | CN109688185A (en) |
| WO (1) | WO2020042482A1 (en) |
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| CN113283913A (en) * | 2019-12-30 | 2021-08-20 | 泰康保险集团股份有限公司 | Client information processing method and device |
| CN113793020A (en) * | 2021-09-10 | 2021-12-14 | 中移在线服务有限公司 | Traffic scheduling and shunting method, device, electronic equipment and computer storage medium |
| CN114095615A (en) * | 2021-11-19 | 2022-02-25 | 深圳市捷顺科技实业股份有限公司 | Session establishment method, device, equipment and storage medium |
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| WO2020042482A1 (en) | 2020-03-05 |
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