CN113890945A - Data sharing method, device and equipment - Google Patents
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- H—ELECTRICITY
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Abstract
The invention discloses a data sharing method, a data sharing device and data sharing equipment. Wherein, the method comprises the following steps: establishing voice communication with a client device; in the process of carrying out the voice communication with the client equipment, sending a page link for on-screen display to the client equipment; after the triggering operation of the client device on the page link is detected, sending a target page for on-screen display to the client device for display; and after receiving the operation information of the client device on the target page, displaying the target page after the operation corresponding to the operation information is executed on the target page. The invention solves the technical problems of low marketing success rate and low client trust caused by information understanding deviation when the agent communicates with the client.
Description
Technical Field
The present invention relates to the field of communications, and in particular, to a method, an apparatus, and a device for data sharing.
Background
In traditional telemarketing, a seat only calls a customer by a simple telephone exchange, sometimes, the seat and the customer have certain deviation in understanding the same information, the seat informs the customer of a large segment of service information by the telephone, the customer cannot remember all service contents in a short time, the customer needs to communicate with the seat repeatedly and confirm the service contents, a large amount of data is consumed, the patience of the customer is reduced, the intention of the customer for handling the service is low, the customer does not establish trust with the seat, and the success rate of the service of the seat is low.
In view of the above problems, no effective solution has been proposed.
Disclosure of Invention
The embodiment of the invention provides a data sharing method, a data sharing device and data sharing equipment, which are used for at least solving the technical problems of low marketing success rate and low client trust caused by information understanding deviation when a seat communicates with a client.
According to an aspect of an embodiment of the present invention, there is provided a data sharing method, including: establishing voice communication with a client device; in the process of carrying out voice communication with the client equipment, sending a page link for on-screen display to the client equipment; after detecting the trigger operation of the client equipment on the page link, sending a target page for on-screen display to the client equipment for display; and after receiving the operation information of the client device on the target page, displaying the target page after the operation corresponding to the operation information is executed on the target page.
Optionally, establishing voice communication with the client device includes: acquiring user portrait information of each user in a preset database; determining target user portrait information matched with a target service type from user portrait information of each user, and determining a client identification corresponding to the target user portrait information; and initiating a voice call to the client device corresponding to the client identification so as to establish a voice communication process with the client device.
Optionally, before the target page for on-screen display is sent to the client device for display, the method further includes: determining a target service type; and determining the service information corresponding to the target service type, and adding the service information into the target page.
Optionally, displaying the target page after the operation corresponding to the operation information is performed on the target page, including: and receiving signature information which is input by a user in the target page and corresponds to the service information, and displaying the signature information.
Optionally, after the target page after the operation corresponding to the operation information is performed on the target page is displayed, the method further includes: establishing a first association relation between the service information and the signature information, and storing the signature information and the service information with the established first association relation; or, establishing a second association relationship between the target service type and the signature information, and storing the signature information and the target service type with the second association relationship.
Optionally, the target page includes: the system comprises a first area and a second area, wherein the first area is used for displaying service information; the second area is used for inputting and displaying signature information, wherein the first area is located above the target page, the second area is located below the target page, and the second area further includes key information below the second area, and the key information includes but is not limited to: and the painting brush key is used for playing the pause key, the confirm key and the clear key.
Optionally, the sending the page link for on-screen display to the client device includes: the page link is sent to the client device in a message.
Optionally, displaying the target page after the operation corresponding to the operation information is performed on the target page, including: and displaying the page obtained after the display content in the target page is highlighted.
According to an aspect of an embodiment of the present invention, there is provided a data sharing method, including: establishing voice communication with the seat platform; receiving a page link which is sent by the seat platform and used for on-screen display in the process of carrying out voice communication with the seat platform; after triggering operation is carried out on the page link, receiving and displaying a target page which is sent by the agent platform and used for on-screen display; and after the operation information is carried out on the target page, the target page after the operation corresponding to the operation information is carried out on the target page is sent to the seat platform for displaying.
According to another aspect of the embodiments of the present invention, there is also provided a data sharing apparatus, including: a communication module for establishing voice communication with a client device; the sending module is used for sending the page link for on-screen display to the client equipment in the process of carrying out voice communication with the client equipment; after detecting the trigger operation of the client equipment on the page link, sending a target page for on-screen display to the client equipment for display; and the display module is used for displaying the target page after the operation information of the client equipment on the target page is received and the operation corresponding to the operation information is executed on the target page.
According to another aspect of the embodiments of the present invention, there is also provided a data sharing apparatus, including: the memory is used for storing page information and program instructions displayed on the same screen; the processor is connected with the memory and used for calling the program instructions stored in the memory and executing the following steps on the page information displayed on the same screen: establishing voice communication with a client device; in the process of carrying out voice communication with the client equipment, sending a page link for on-screen display to the client equipment; after detecting the trigger operation of the client equipment on the page link, sending a target page for on-screen display to the client equipment for display; after receiving the operation information of the client device on the target page, displaying the target page after the operation corresponding to the operation information is executed on the target page; and the display is connected with the processor and used for displaying the user portrait and the target page.
According to still another aspect of the embodiments of the present invention, there is also provided a non-volatile storage medium including a stored program, wherein the apparatus on which the non-volatile storage medium is controlled to perform the above method of data sharing when the program runs.
In the embodiment of the invention, during the conversation between the seat and the client, the seat sends the information related to the service to the client equipment through the seat platform, the technology of on-screen display is adopted, the client can highlight the content in the page, the operation can be synchronously transmitted to the seat platform, and the aim of timely acquiring the information related to the service by the client is achieved, so that the technical effect of improving the client trust is realized, and the technical problems of low marketing success rate and low client trust caused by information understanding deviation when the seat and the client communicate are solved.
Drawings
The accompanying drawings, which are included to provide a further understanding of the invention and are incorporated in and constitute a part of this application, illustrate embodiment(s) of the invention and together with the description serve to explain the invention without limiting the invention. In the drawings:
FIG. 1 is a block diagram of a data sharing device according to an embodiment of the present invention;
FIG. 2 is a flow diagram of a method of data sharing according to an embodiment of the present invention;
FIG. 3 is a flow diagram of establishing voice communication with a client device in accordance with an embodiment of the present invention;
FIG. 4 is a flowchart of adding service information to a target page according to an embodiment of the present invention;
FIG. 5 is a flow chart of a method of client data sharing according to an embodiment of the present invention;
FIG. 6 is a block diagram of a data sharing apparatus according to an embodiment of the present invention;
FIG. 7 is a flow diagram of a seating platform co-screening with a client device in accordance with an embodiment of the present invention;
FIG. 8 is a diagram of an agent platform displaying textual description service information, according to an embodiment of the present invention;
fig. 9 is a schematic diagram of a client device displaying text description service information according to an embodiment of the present invention;
FIG. 10 is a diagram illustrating an agent platform displaying video description service information according to an embodiment of the present invention;
fig. 11 is a schematic diagram of a client device displaying video description service information according to an embodiment of the present invention;
fig. 12 is a schematic diagram of an agent platform not capable of saving a signature according to an embodiment of the present invention.
Detailed Description
In order to make the technical solutions of the present invention better understood, the technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
It should be noted that the terms "first," "second," and the like in the description and claims of the present invention and in the drawings described above are used for distinguishing between similar elements and not necessarily for describing a particular sequential or chronological order. It is to be understood that the data so used is interchangeable under appropriate circumstances such that the embodiments of the invention described herein are capable of operation in sequences other than those illustrated or described herein. Furthermore, the terms "comprises," "comprising," and "having," and any variations thereof, are intended to cover a non-exclusive inclusion, such that a process, method, system, article, or apparatus that comprises a list of steps or elements is not necessarily limited to those steps or elements expressly listed, but may include other steps or elements not expressly listed or inherent to such process, method, article, or apparatus.
Before business marketing, an operator dynamically acquires user data and a user portrait in real time through a big data platform of an operator, the user data at least comprises a mobile phone number of a user, the user portrait is acquired through historical data of the user, and the user portrait is dynamically displayed on the operator platform in combination with current business. The seat utilizes the seat platform to dial the telephone of the user first, and starts to market the recommended service information after politely greeting, at this time, the seat can trigger the on-screen message, the link of the page displayed on the same screen can be sent to the user through the seat platform in the form of short message, after the client device receives the short message, the user opens the link through the browser, and simultaneously the seat platform starts to display the important functions of key information, page information, signature information and the like on the same screen in real time through webRTC technology, wherein, the page information displayed on the same screen can be in a text form or a video form, so that the user can simultaneously answer the telephone of the seat and check the recommended service information of the seat in the browser, the user can use the key information in the page displayed on the same screen to perform operations such as line drawing, screen clicking and the like on the content in the page displayed on the same screen, and the operation information of the user is synchronously displayed to the seat platform through the real-time web collaboration technology, and the interaction of data between the seat platform and the client equipment is realized by adopting a websocket technology. Therefore, deviation which is possibly generated in understanding during communication between the seat and the user can be reduced or even avoided, the client can better know all information of the service, if the user agrees to handle the service recommended by the seat, the signature at the signature part below the service information is determined, the trust of the user can be improved, and the marketing success rate of the seat can be improved.
In the above process, the user opens the page corresponding to the link through the browser, and the process uses HTML5 technology to implement page adaptation, including: adding a row of viewport meta tags at the head of the webpage code; absolute width is not used when setting width; font size is 100% of the default size of the page, i.e. 16 pixels; using a flow layout, the flow layout indicates that the locations of the various blocks are floating, not fixed; by automatically detecting the screen width, loading a corresponding CSS file, introducing a Media Query module through CSS3, wherein the module is used for realizing self-adaptive webpage design.
Among the key technologies used above, the webRTC technology is used to capture the keystroke information on the H5 page in real time, and provide a JS interface for the browser to communicate with the RTC in real time, the JS interface establishes a peer-to-peer channel of the browser through signaling, the channel can send any data and does not need to pass through a server, and RTCDataChannel is used to transmit custom data between browsers, the webRTC uses rtpeerconnection to transmit streaming data between browsers; the webpage real-time cooperation technology is used for acquiring the click time of a user and interacting with other pages displayed on the same screen, and comprises the steps of synchronizing the operation information of the client on the page displayed on the same screen in real time and synchronizing the signature information of the client in real time; the canvas technology is used for displaying the signature information in real time; the ajax technology is used for uploading and storing signature information. The websocket is a persistent protocol, is mainly used for data transmission, and actively sends data through ajax and monitors the received data.
Fig. 1 is a block diagram of a data sharing apparatus according to an embodiment of the present invention, as shown in fig. 1, the apparatus including:
the memory 10 is used for storing page information and program instructions displayed on the same screen, wherein the page information displayed on the same screen can be a text page or a video page, if the page information is the text page, the text information in the text page can be dynamically configured through a background, and if the page information is the video page, the video page is a video related to a service;
the page information displayed on the same screen also comprises: the system comprises key information and signature information, wherein a user can perform operation corresponding to keys on a page displayed on the same screen by clicking different keys on client equipment, if the user can perform line drawing operation on contents in the page displayed on the same screen, the operation can be synchronously displayed on an agent platform used by an agent, the signature information is used for the user to sign on the client equipment, when the user agrees to handle business displayed on the page displayed on the same screen, the user signs own name, and the client equipment can synchronously transmit the name of the user to the agent platform for display, wherein the agent platform can be a network side server or a system or equipment;
the processor 12 is connected with the memory and used for calling the program instructions stored in the memory and executing the following steps on the page information displayed on the same screen: establishing voice communication with a client device; in the process of carrying out voice communication with the client equipment, sending a page link for on-screen display to the client equipment; after detecting the trigger operation of the client equipment on the page link, sending a target page for on-screen display to the client equipment for display; after receiving the operation information of the client device on the target page, displaying the target page after the operation corresponding to the operation information is executed on the target page;
wherein establishing voice communication with a client device comprises: acquiring user portrait information of each user in a preset database; determining target user portrait information matched with a target service type from user portrait information of each user, and determining a client identification corresponding to the target user portrait information; and initiating a voice call to the client device corresponding to the client identification so as to establish a voice communication process with the client device. The user portrait is an effective tool for drawing a target user and connecting user appeal and design direction, a user role formed by the user portrait is required to represent a main audience and a target group of a product, for example, an agent platform can screen according to a label of the user, the behavior of the user or user attributes to obtain the target user, if the target service type is a welfare service for users with the network age of more than three years, target user portrait information matched with the target service type is required to be users with the network age of more than three years, if the network age of the user is not more than three years, the target user portrait information cannot be matched by the agent platform, when a client identifier corresponding to the target user portrait information is obtained, the client identifier can be a mobile phone number of the user, the agent platform initiates a voice call to a mobile phone of the user, and can establish voice communication between the agent platform and client equipment, the seat communicates with the user through the seat platform device and the mobile phone of the user.
Optionally, before sending the target page for on-screen display to the client device for display, the method further includes: determining a target service type; and determining the service information corresponding to the target service type, and adding the service information into the target page. For example, if the target service type is a welfare service for a user with a network age of more than three years, the text explanation information or the video explanation information related to the welfare service is searched in the database, and the text explanation information or the video explanation information is added to a target page displayed to the user on the same screen for the user to view.
Optionally, the target page includes: the system comprises a first area and a second area, wherein the first area is used for displaying service information and is positioned above a target page; the second area is used for inputting and displaying signature information and is located at a position below the target page, wherein the service information can be service information described in a text form or service information described in a video form, the text can be dynamically configured in a background and can be in any form, and the second area further comprises key information, and the key information comprises but is not limited to: the system comprises a painting brush key, a play pause key, a confirm key and a clear key, wherein the painting brush key is used for highlighting characters and marking the characters by drawing lines, and can also be used for signing, the play pause key is used for clicking the play pause key to play and pause the video when the business information is displayed in a video form, the confirm key is used for confirming the signature information signed by a user, and the clear key is used for clearing the signature information signed by the user.
Optionally, after the target page after the operation corresponding to the operation information is performed on the target page is displayed, the method further includes: establishing a first association relation between the service information and the signature information, and storing the signature information and the service information with the established first association relation; or, establishing a second association relationship between the target service type and the signature information, and storing the signature information and the target service type with the second association relationship. For example, if the user X determines to handle the service information a, the association relationship between the user X and the service information a is stored and established, and if the user B handles the service type M, the association relationship between the user B and the service type M is stored and established.
The display 14 is connected with the processor and is used for displaying the user portrait and the target page, wherein the user portrait is obtained through historical data of a user and is dynamically displayed on the seat platform by combining the current service; the target page comprises key information, page information and signature information, wherein the key information comprises but is not limited to: the system comprises a painting brush key, a play pause key, a confirm key and a clear key, wherein page information displayed on the same screen can be in a text form or a video form, signature information is used for a user to sign own name, the signature information can be only stored in client equipment, and a seat platform where a seat is located cannot store the signature information.
In the above operating environment, where embodiments of the present invention provide an embodiment of a method for data sharing, it should be noted that the steps shown in the flowchart of the figure may be performed in a computer system such as a set of computer executable instructions, and that while a logical order is shown in the flowchart, in some cases, the steps shown or described may be performed in an order different than here.
Fig. 2 is a flowchart of a method of data sharing according to an embodiment of the present invention, as shown in fig. 2, the method including the steps of:
step S202, establishing voice communication between an agent platform and client equipment, wherein the agent platform can be a network side server or a system or equipment;
step S204, the seat platform sends the page link for on-screen display to the client device in the process of carrying out voice communication with the client device;
step S206, after detecting the trigger operation of the client device on the page link, the agent platform sends the target page for the same-screen display to the client device for display, wherein the trigger operation can be a click operation, and when detecting that the client device clicks the page link, the agent platform confirms that the user opens the link and sends the target page to the client device;
and step S208, after receiving the operation information of the client device on the target page, the agent platform displays the target page after the operation corresponding to the operation information is executed on the target page.
Through the steps, during the conversation between the seat and the client, the seat sends the information related to the service to the client equipment through the seat platform, the technology of on-screen display is adopted, the client can highlight the content in the page, the operation can be synchronously transmitted to the seat platform, the purpose that the client timely obtains the information related to the service is achieved, the technical effect of improving the client trust degree is achieved, and the technical problems that the marketing success rate is low and the client trust degree is low due to information understanding deviation when the seat and the client communicate are solved.
Because the agent platform stores a large amount of user information, if the user is not screened, the agent platform calls all the client devices one by one, the effect is not ideal, and the waste of resources is also caused, therefore, in order to reduce the waste of resources, in this embodiment, in step S202, the agent platform establishes voice communication with the client devices, as shown in fig. 3, the following operations are performed, and through the following steps, the targeted recommendation can be performed on the user, specifically including:
step S302, a seat platform acquires user portrait information of each user in a preset database, wherein the user portrait is an effective tool for drawing a target user and connecting user appeal and a design direction, and a formed user role needs to represent a main audience and a target group of a product representatively, for example, the seat platform can screen according to a label of the user, a user behavior or a user attribute so as to obtain the target user;
step S304, the agent platform determines target user portrait information matched with the target service type from the user portrait information of each user, and determines a client identifier corresponding to the target user portrait information;
step S306, the agent platform initiates a voice call to the client device corresponding to the client identifier so as to establish a voice communication process with the client device.
For example, the target service type is a welfare service for users with the network age of more than three years, the target user portrait information matched with the target service type is required to be users with the network age of more than three years, the user network age is not matched with the terminal equipment for more than three years, when the client identification corresponding to the target user portrait information is obtained, the client identification can be the mobile phone number of the user, the seat platform initiates a voice call to the mobile phone of the user, the voice communication between the seat platform and the client equipment can be established, and the seat communicates with the user through the seat platform.
Optionally, in step S204, before the agent platform sends the target page for on-screen display to the client device for display, as shown in fig. 4, the method further includes the following steps:
step S402, determining a target service type;
step S404, determining the service information corresponding to the target service type, and adding the service information to the target page.
For example, if the target service type is a welfare service for a user with a network age of more than three years, the text explanation information or the video explanation information related to the welfare service is searched in the database, and the text explanation information or the video explanation information is added to a target page displayed to the user on the same screen for the user to view.
Optionally, in step S204, the seat platform sends the page link for on-screen display to the client device, including: the page link is sent to the client device in a message, where the message may be in the form of a short message.
Optionally, in step S206, the target page includes: the system comprises a first area and a second area, wherein the first area is used for displaying service information and is positioned above a target page; the second area is used for inputting and displaying signature information and is located at a position below the target page, wherein the service information can be service information described in a text form or service information described in a video form, the text can be dynamically configured in a background and can be in any form, and the second area further comprises key information, and the key information comprises but is not limited to: the system comprises a painting brush key, a play pause key, a confirm key and a clear key, wherein the painting brush key is used for highlighting characters and marking lines, and can be used for signing, the play pause key is used for clicking the play pause key to play and pause the video when service information is displayed in a video form, the confirm key is used for confirming the signature information signed by a user, the signature information can only be confirmed and stored in client equipment, the terminal equipment where the seat is located cannot store the signature information, and the clear key is used for clearing the signature information signed by the user.
Optionally, in step S208, displaying the target page after performing the operation corresponding to the operation information on the target page, where the displaying includes: receiving signature information corresponding to business information input by a user in a target page, and displaying the signature information, wherein the signature information can be displayed in a call record of a seat platform and the user signing the signature information, and is a confirmation mode for confirming whether the user agrees to transact related business displayed on the target page, and if the user has a question about the business or disputes between the user and the seat in business transaction, the signature information can be used as a certificate for communication between the user and the seat.
Optionally, in step S208, displaying the target page after performing the operation corresponding to the operation information on the target page, where the displaying includes: displaying a page obtained by highlighting the display content in the target page, wherein the highlighting indicates that a user can perform corresponding operations on the target page through keys on the target page, the operations can be but are not limited to screen clicking and line drawing, and the keys include but are not limited to: the system comprises a brush pen key, a play pause key, a confirm key and a clear key, wherein page information displayed on the same screen can be in a text form or a video form, and signature information is used for a user to sign own name.
It should be noted that, when the user performs an operation of enlarging or reducing the client device on the client device, the agent platform does not synchronize the enlarging or reducing action.
Optionally, in step S208, after the target page after the operation corresponding to the operation information is performed on the target page is displayed, the method further includes: establishing a first association relation between the service information and the signature information, and storing the signature information and the service information with the established first association relation; or, establishing a second association relationship between the target service type and the signature information, and storing the signature information and the target service type with the second association relationship. For example, if the user X determines to handle the service information a, the association relationship between the user X and the service information a is stored and established, if the user B handles the service type M, the association relationship between the user B and the service type M is stored and established, and if the user and the agent dispute about service handling, the relationship between the user and the service information or the service type can be found in time, so that the time is saved.
Fig. 5 is a flowchart of a method for client data sharing according to an embodiment of the present invention, and as shown in fig. 5, the method includes the following steps:
step S502, the client device establishes voice communication with the seat platform;
step S504, the client device receives the page link which is sent by the seat platform and used for on-screen display in the process of carrying out voice communication with the seat platform;
step S506, after the page link is triggered, the client device receives and displays a target page which is sent by the agent platform and used for on-screen display;
step S508, after the operation information is performed on the target page, the client device sends the target page, on which the operation corresponding to the operation information is performed, to the agent platform for display.
It should be noted that, the flowchart shown in fig. 5 describes the data sharing method from the perspective of the client device, and the essential method thereof is consistent with the data sharing method shown in fig. 2 to 4, so that the related explanation pages in the data sharing method are applicable to the data sharing method described from the perspective of the client device, and are not repeated here.
Fig. 6 is a block diagram of a data sharing apparatus according to an embodiment of the present invention, as shown in fig. 6, the apparatus including:
a communication module 60 for establishing voice communication with a client device;
the sending module 62 is configured to send a page link for on-screen display to the client device in a process of performing voice communication with the client device, where the agent initiates an on-screen request to the client device, the server receives the request and determines a source of the request, when the source is a terminal device where the agent is located, the terminal device sends an invitation message to the client, the client opens an on-screen page after receiving the message, the terminal device waits for the client device to load the on-screen page, and after the loading is completed, the terminal device starts on-screen display; when the source is client equipment, directly starting to display the same screen; after detecting the trigger operation of the client equipment on the page link, sending a target page for on-screen display to the client equipment for display;
and the display module 64 is configured to display the target page after the operation information of the client device on the target page is received, where the operation corresponding to the operation information is performed on the target page.
Displaying the target page after the operation corresponding to the operation information is executed on the target page, wherein the displaying step comprises the following steps: displaying a page obtained by highlighting the display content in the target page, wherein the highlighting indicates that a user can perform corresponding operations on the target page through keys on the target page, the operations can be but are not limited to screen clicking and line drawing, and the keys include but are not limited to: the system comprises a painting brush key, a play pause key, a confirm key and a clear key, wherein page information displayed on the same screen can be in a text form, or can also be in a video form, and is used for signing own name by a user.
It should be noted that the data sharing apparatus shown in fig. 6 is used for executing the data sharing method shown in fig. 2 to 4, and therefore, the related explanation pages in the data sharing method are applicable to the data sharing apparatus, and are not described herein again.
The embodiment of the invention also provides a nonvolatile storage medium, which comprises a stored program, wherein when the program runs, the device where the nonvolatile storage medium is located is controlled to execute the following data sharing method:
the method comprises the steps that voice communication is established between an agent platform and client equipment, wherein the agent platform can be a network side server or a system or equipment;
the method comprises the steps that a seat platform sends a page link for on-screen display to client equipment in the process of carrying out voice communication with the client equipment;
the method comprises the steps that after a seat platform detects that a client device triggers a page link, a target page for on-screen display is sent to the client device to be displayed, the triggering operation can be a clicking operation, and when the seat platform detects that the client device clicks the page link, a user is confirmed to open the link, and the target page is sent to the client device;
and after receiving the operation information of the client equipment on the target page, the agent platform displays the target page after executing the operation corresponding to the operation information on the target page.
Fig. 7 is a flowchart of a request process of performing on-screen display between an agent platform and a client device, as shown in fig. 7, after a calling target user is determined, the agent platform initiates an on-screen request to the client device of the target user, a server receives the on-screen request and then determines a source of the request, if the server determines that the request is from the agent platform, the agent platform sends a link to the client device of the target user in a form of a short message, the link is a link of an on-screen page, after the client device of the target user receives the short message, the target user clicks the link to open the on-screen page, and the agent platform displays the on-screen page and waits for the target user, and after the target user opens the on-screen page, the agent platform and the client device start on-screen; and if the server judges that the request is from the client equipment, the client equipment directly starts to be in the same screen with the seat platform.
Fig. 8 is page information displayed by the agent platform when the agent platform and the client device perform the on-screen display, as shown in fig. 8, the left side of the page displays user information including information such as network access time, certificate type, package name, etc., the upper middle of the page displays a user portrait corresponding to the user, and the lower middle displays a dialog information, the agent can select different dialog information according to the communication condition with the user, the right side of the page is bi-directional on-screen and displayed on the agent platform and the client device at the same time, the page shown in fig. 9 is a page displayed on the client device, the page includes two areas, a first area and a second area, wherein the first area is used for displaying service information and is located at a position above a target page, the service information can be service information described in text form as in fig. 8-9, the service information may also be described in a video form as in fig. 11 to 12, and the text may be dynamically configured in the background and may be in any form; the second area is used for inputting and displaying signature information, and is located at a position below the target page, the signature information can only be confirmed and stored in the client device, and the terminal device where the agent is located cannot store the signature information, as shown in fig. 10, when the agent platform detects that the operation of storing the signature information originates from the agent platform, a prompt "the agent cannot store the signature" is prompted, wherein the second area further includes key information below, and the key information includes but is not limited to: the system comprises a painting brush key, a play pause key, a confirm key and a clear key, wherein the painting brush key is used for highlighting characters and marking the characters by drawing lines, and can also be used for signing, the play pause key is used for clicking the play pause key to play and pause the video when the business information is displayed in a video form, the confirm key is used for confirming the signature information signed by a user, and the clear key is used for clearing the signature information signed by the user.
The above-mentioned serial numbers of the embodiments of the present invention are merely for description and do not represent the merits of the embodiments.
In the above embodiments of the present invention, the descriptions of the respective embodiments have respective emphasis, and for parts that are not described in detail in a certain embodiment, reference may be made to related descriptions of other embodiments.
In the embodiments provided in the present application, it should be understood that the disclosed technology can be implemented in other ways. The above-described embodiments of the apparatus are merely illustrative, and for example, the division of the units may be a logical division, and in actual implementation, there may be another division, for example, multiple units or components may be combined or integrated into another system, or some features may be omitted, or not executed. In addition, the shown or discussed mutual coupling or direct coupling or communication connection may be an indirect coupling or communication connection through some interfaces, units or modules, and may be in an electrical or other form.
The units described as separate parts may or may not be physically separate, and parts displayed as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of units. Some or all of the units can be selected according to actual needs to achieve the purpose of the solution of the embodiment.
In addition, functional units in the embodiments of the present invention may be integrated into one processing unit, or each unit may exist alone physically, or two or more units are integrated into one unit. The integrated unit can be realized in a form of hardware, and can also be realized in a form of a software functional unit.
The integrated unit, if implemented in the form of a software functional unit and sold or used as a stand-alone product, may be stored in a computer readable storage medium. Based on such understanding, the technical solution of the present invention may be embodied in the form of a software product, which is stored in a storage medium and includes instructions for causing a computer device (which may be a personal computer, a server, or a network device) to execute all or part of the steps of the method according to the embodiments of the present invention. And the aforementioned storage medium includes: a U-disk, a Read-Only Memory (ROM), a Random Access Memory (RAM), a removable hard disk, a magnetic or optical disk, and other various media capable of storing program codes.
The foregoing is only a preferred embodiment of the present invention, and it should be noted that, for those skilled in the art, various modifications and decorations can be made without departing from the principle of the present invention, and these modifications and decorations should also be regarded as the protection scope of the present invention.
Claims (10)
1. A method of data sharing, comprising:
establishing voice communication with a client device;
in the process of carrying out the voice communication with the client equipment, sending a page link for on-screen display to the client equipment;
after the triggering operation of the client device on the page link is detected, sending a target page for on-screen display to the client device for display;
and after receiving the operation information of the client device on the target page, displaying the target page after the operation corresponding to the operation information is executed on the target page.
2. The method of claim 1, wherein establishing voice communication with a client device comprises:
acquiring user portrait information of each user in a preset database;
determining target user portrait information matched with the target service type from the user portrait information of each user, and determining a client identifier corresponding to the target user portrait information;
and initiating a voice call to the client equipment corresponding to the client identification so as to establish a voice communication process with the client equipment.
3. The method of claim 1, wherein before sending the target page for on-screen display to the client device for display, the method further comprises:
determining a target service type;
and determining service information corresponding to the target service type, and adding the service information to the target page.
4. The method of claim 3,
displaying the target page after the operation corresponding to the operation information is executed on the target page, including: receiving signature information corresponding to the service information and input in the target page by a user, and displaying the signature information;
after the target page after the operation corresponding to the operation information is executed on the target page is displayed, the method further includes: establishing a first association relation between the service information and the signature information, and storing the signature information and the service information with the established first association relation; or, establishing a second association relationship between the target service type and the signature information, and storing the signature information and the target service type, in which the second association relationship is established.
5. The method of claim 4, wherein the target page comprises: the system comprises a first area and a second area, wherein the first area is used for displaying the service information; the second area is used for inputting and displaying the signature information.
6. The method according to any one of claims 1 to 5, wherein displaying the target page after the operation corresponding to the operation information is performed on the target page comprises: and displaying the page obtained after the display content in the target page is highlighted.
7. A method of data sharing, comprising:
establishing voice communication with the seat platform;
receiving a page link which is sent by the seat platform and used for on-screen display in the process of carrying out the voice communication with the seat platform;
after the page link is triggered, receiving and displaying a target page which is sent by the agent platform and used for on-screen display;
and after the operation information is carried out on the target page, the target page after the operation corresponding to the operation information is carried out on the target page is sent to the seat platform for displaying.
8. An apparatus for data sharing, comprising:
a communication module for establishing voice communication with a client device;
a sending module, configured to send a page link for on-screen display to the client device in the process of performing the voice communication with the client device; after the triggering operation of the client device on the page link is detected, sending a target page for on-screen display to the client device for display;
and the display module is used for displaying a target page after the operation information of the client device on the target page is received and the operation corresponding to the operation information is executed on the target page.
9. An apparatus for data sharing, comprising:
the memory is used for storing page information and program instructions displayed on the same screen;
the processor is connected with the memory and used for calling the program instructions stored in the memory and executing the following steps on the page information displayed on the same screen: establishing voice communication with a client device; in the process of carrying out the voice communication with the client equipment, sending a page link for on-screen display to the client equipment; after the triggering operation of the client device on the page link is detected, sending a target page for on-screen display to the client device for display; after receiving the operation information of the client device on the target page, displaying the target page after the operation corresponding to the operation information is executed on the target page;
and the display is connected with the processor and used for displaying the user portrait and the target page.
10. A non-volatile storage medium, comprising a stored program, wherein when the program runs, a device in which the non-volatile storage medium is located is controlled to perform the method of data sharing according to any one of claims 1 to 7.
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| CN202111015907.1A CN113890945A (en) | 2021-08-31 | 2021-08-31 | Data sharing method, device and equipment |
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