CN115378992B - Information interaction method and device, electronic equipment and storage medium - Google Patents
Information interaction method and device, electronic equipment and storage medium Download PDFInfo
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- CN115378992B CN115378992B CN202211023988.4A CN202211023988A CN115378992B CN 115378992 B CN115378992 B CN 115378992B CN 202211023988 A CN202211023988 A CN 202211023988A CN 115378992 B CN115378992 B CN 115378992B
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- 238000000034 method Methods 0.000 title claims abstract description 77
- 230000003993 interaction Effects 0.000 title claims abstract description 41
- 230000006854 communication Effects 0.000 claims abstract description 396
- 238000004891 communication Methods 0.000 claims abstract description 393
- 230000008569 process Effects 0.000 claims abstract description 29
- 230000004044 response Effects 0.000 claims description 16
- 238000012360 testing method Methods 0.000 claims description 15
- 238000012795 verification Methods 0.000 claims description 9
- 238000001514 detection method Methods 0.000 claims description 5
- 238000004590 computer program Methods 0.000 claims description 4
- 238000013473 artificial intelligence Methods 0.000 abstract description 2
- 230000009471 action Effects 0.000 description 3
- 238000010586 diagram Methods 0.000 description 2
- 230000009286 beneficial effect Effects 0.000 description 1
- 230000006870 function Effects 0.000 description 1
- 238000012986 modification Methods 0.000 description 1
- 230000004048 modification Effects 0.000 description 1
- 230000000750 progressive effect Effects 0.000 description 1
Classifications
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/14—Session management
- H04L67/141—Setup of application sessions
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
- G06F3/01—Input arrangements or combined input and output arrangements for interaction between user and computer
- G06F3/048—Interaction techniques based on graphical user interfaces [GUI]
- G06F3/0481—Interaction techniques based on graphical user interfaces [GUI] based on specific properties of the displayed interaction object or a metaphor-based environment, e.g. interaction with desktop elements like windows or icons, or assisted by a cursor's changing behaviour or appearance
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
- G06Q40/02—Banking, e.g. interest calculation or account maintenance
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L43/00—Arrangements for monitoring or testing data switching networks
- H04L43/08—Monitoring or testing based on specific metrics, e.g. QoS, energy consumption or environmental parameters
- H04L43/0805—Monitoring or testing based on specific metrics, e.g. QoS, energy consumption or environmental parameters by checking availability
- H04L43/0811—Monitoring or testing based on specific metrics, e.g. QoS, energy consumption or environmental parameters by checking availability by checking connectivity
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
- H04L67/12—Protocols specially adapted for proprietary or special-purpose networking environments, e.g. medical networks, sensor networks, networks in vehicles or remote metering networks
Abstract
The invention provides an information interaction method, an information interaction device, electronic equipment and a storage medium, which can be applied to the field of artificial intelligence or the field of finance, and can detect the network state of first communication equipment in the process of establishing voice link with the first communication equipment of a target client; if the network state of the first communication equipment is a connected state, pushing first page information to the first communication equipment so as to display the first page information through the first communication equipment; and if the network state of the first communication equipment is in an interruption state, determining that the network state of the target client is in a second communication equipment in a communication state, and pushing second page information to the second communication equipment so as to display the second page information through the second communication equipment. According to the invention, the page information can be displayed on the communication equipment with the network or other communication equipment in the voice communication process with the client, so that the client can input information such as passwords and the like according to the page information, and the use experience of the client is improved.
Description
Technical Field
The present invention relates to the field of software technologies, and in particular, to an information interaction method, an information interaction device, an electronic device, and a storage medium.
Background
At present, the voice customer service of institutions such as banks and the like is used for helping customers to solve the problems in a voice communication mode. The method is not only low in efficiency, but also is easy to error when a customer is required to input a password or determine matters, so that customer service experience is poor.
Disclosure of Invention
In view of the above, the present invention provides an information interaction method, an apparatus, an electronic device, and a storage medium, which have the following technical schemes:
an information interaction method, the method comprising:
detecting a network state of a first communication device of a target client in the process of establishing a voice link with the first communication device;
pushing first page information to the first communication equipment if the network state of the first communication equipment is a connected state so as to display the first page information through the first communication equipment;
and if the network state of the first communication equipment is an interruption state, determining that the network state of the target client is a second communication equipment in a communication state, pushing second page information to the second communication equipment, and displaying the second page information through the second communication equipment.
Preferably, the detecting the network state of the first communication device includes:
sending a network test instruction to a target application program loaded by the first communication equipment;
if the response information returned by the target application program is received, determining that the network state of the first communication equipment is a communication state;
and if the response information returned by the target application program is not received, determining that the network state of the first communication equipment is an interrupt state.
Preferably, the method further comprises:
and in the process of executing the first page information pushing to the first communication equipment, sending the network test instruction to the target application program at preset time intervals, so as to determine that the network state of the first communication equipment is in a connected state in the first page information pushing process according to the response information returned by the target application program.
Preferably, the second communication device for determining that the network state of the target client is a connected state includes:
receiving trigger information sent by candidate communication equipment, wherein the trigger information is recorded in the candidate communication equipment by the target client, the communication equipment which is selected by the candidate communication equipment for the target client and is different from the first communication equipment, and the network state of the candidate communication equipment is a communication state;
prompting the target client to enter identification information of the first communication device in the candidate communication devices through the voice link;
receiving the identification information of the first communication equipment sent by the candidate communication equipment, and verifying the identification information of the first communication equipment;
prompting the target client to enter the position information of the first communication equipment in the candidate communication equipment through the voice link if the identification information of the first communication equipment passes verification;
receiving the position information of the first communication equipment sent by the candidate communication equipment, and positioning the position information of the candidate communication equipment;
determining whether the candidate communication equipment is located in a specified range where the first communication equipment is located according to the position information of the first communication equipment and the position information of the candidate communication equipment;
and if the candidate communication equipment is located in the specified range where the first communication equipment is located, the candidate communication equipment is used as the second communication equipment.
Preferably, the second communication device for determining that the network state of the target client is a connected state further includes:
and prompting the target client to re-enter the identification information of the first communication device in the candidate communication device through the voice link if the identification information of the first communication device is not verified.
Preferably, the second communication device for determining that the network state of the target client is a connected state further includes:
and prompting the target client to re-enter the position information of the first communication device in the candidate communication device or re-select another candidate communication device through the voice link if the candidate communication device is not located in the designated range where the first communication device is located.
An information interaction apparatus, the apparatus comprising:
the network detection module is used for detecting the network state of the first communication equipment in the process of establishing voice link with the first communication equipment of the target client;
the information pushing module is used for pushing first page information to the first communication equipment if the network state of the first communication equipment is a communication state so as to display the first page information through the first communication equipment; and if the network state of the first communication equipment is an interruption state, determining that the network state of the target client is a second communication equipment in a communication state, pushing second page information to the second communication equipment, and displaying the second page information through the second communication equipment.
Preferably, the information pushing module of the second communication device, configured to determine that the network state of the target client is a connected state, is specifically configured to:
receiving trigger information sent by candidate communication equipment, wherein the trigger information is recorded in the candidate communication equipment by the target client, the communication equipment which is selected by the candidate communication equipment for the target client and is different from the first communication equipment, and the network state of the candidate communication equipment is a communication state; prompting the target client to enter identification information of the first communication device in the candidate communication devices through the voice link; receiving the identification information of the first communication equipment sent by the candidate communication equipment, and verifying the identification information of the first communication equipment; prompting the target client to enter the position information of the first communication equipment in the candidate communication equipment through the voice link if the identification information of the first communication equipment passes verification; receiving the position information of the first communication equipment sent by the candidate communication equipment, and positioning the position information of the candidate communication equipment; determining whether the candidate communication equipment is located in a specified range where the first communication equipment is located according to the position information of the first communication equipment and the position information of the candidate communication equipment; and if the candidate communication equipment is located in the specified range where the first communication equipment is located, the candidate communication equipment is used as the second communication equipment.
An electronic device, the electronic device comprising: at least one memory and at least one processor; the memory stores an application program, and the processor calls the application program stored in the memory, wherein the application program is used for realizing the information interaction method.
A storage medium storing computer program code which when executed implements the information interaction method.
Compared with the prior art, the invention has the following beneficial effects:
the invention provides an information interaction method, an information interaction device, electronic equipment and a storage medium, wherein the network state of first communication equipment can be detected in the process of establishing voice link with the first communication equipment of a target client; if the network state of the first communication equipment is a connected state, pushing first page information to the first communication equipment so as to display the first page information through the first communication equipment; and if the network state of the first communication equipment is in an interruption state, determining that the network state of the target client is in a second communication equipment in a communication state, and pushing second page information to the second communication equipment so as to display the second page information through the second communication equipment. According to the invention, the page information can be displayed on the communication equipment or other communication equipment with the network in the voice communication process with the client, so that the client can input information such as passwords and the like according to the page information, and the use experience of the client in the voice customer service consultation process is improved.
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings that are required to be used in the embodiments or the description of the prior art will be briefly described below, and it is obvious that the drawings in the following description are only embodiments of the present invention, and that other drawings can be obtained according to the provided drawings without inventive effort for a person skilled in the art.
FIG. 1 is a flow chart of a method for information interaction according to an embodiment of the present invention;
FIG. 2 is a partial flow chart of a method for information interaction according to an embodiment of the present invention;
FIG. 3 is a flowchart of another part of the information interaction method according to the embodiment of the present invention;
fig. 4 is a schematic structural diagram of an information interaction device according to an embodiment of the present invention.
Detailed Description
The following description of the embodiments of the present invention will be made clearly and completely with reference to the accompanying drawings, in which it is apparent that the embodiments described are only some embodiments of the present invention, but not all embodiments. All other embodiments, which can be made by those skilled in the art based on the embodiments of the invention without making any inventive effort, are intended to be within the scope of the invention.
In order that the above-recited objects, features and advantages of the present invention will become more readily apparent, a more particular description of the invention will be rendered by reference to the appended drawings and appended detailed description.
Referring to fig. 1, fig. 1 is a method flow of an information interaction method provided by an embodiment of the present invention, where the information interaction method includes the following steps:
s10, detecting the network state of the first communication equipment in the process of establishing voice link with the first communication equipment of the target client.
In the embodiment of the invention, the target client is the client allowed to use the information interaction method. The target client consults with the voice customer service via its communication device (i.e., the first communication device), i.e., the target client establishes a voice link with the agent system of the voice customer service via the first communication device.
Further, the network state of the first communication device may be detected by a preset application (i.e., a target application), i.e., it is determined whether a problem of network failure occurs due to the voice service during the voice communication of the target client. For example, the target application may be a mobile banking application.
In some scenarios, during the process of establishing the voice link between the first communication device and the agent system, the heartbeat information may be actively sent by the target application program, so that whether the network state of the first communication device is the connection state or the interruption state may be determined based on the heartbeat information of the target application program. For example, if heartbeat information of the target application is not received within a prescribed time, the network state of the first communication device may be considered as an interrupted state.
In a specific implementation process, step S10 "detecting the network status of the first communication device" may include the following steps, where a method flowchart is shown in fig. 2:
s101, sending a network test instruction to the loaded target application program of the first communication equipment.
In the embodiment of the invention, in the process of establishing the voice link (i.e., the voice service) between the first communication device and the seat system, a network test instruction may be sent to the target application program to instruct the target application program to return corresponding response information, where the target application program is an application program pre-loaded on the first communication device.
S102, if the response information returned by the target application program is received, determining that the network state of the first communication equipment is a connected state.
In the embodiment of the present invention, if the target application program has a response, that is, the response information of the target application program is received within a specified time (for example, within 1 minute after the network test instruction is sent), it may be determined that the network state of the first communication device is a connected state. At this point, it is determined that the relevant information can be pushed to the first communication device.
S103, if the response information returned by the target application program is not received, determining that the network state of the first communication device is an interrupt state.
In the embodiment of the present invention, if the target application program does not answer, that is, the answer information of the target application program is not received within a specified time (for example, within 10S after the network test instruction is sent), it may be determined that the network state of the first communication device is an interrupt state. At this point, it is determined that other communication devices need to be selected by the target client to push the relevant information.
It should be noted that the other communication device selected by the target client, that is, the subsequent second communication device, is a communication device having at least a display screen, an input component, and a communication component.
S20, if the network state of the first communication device is the connected state, pushing the first page information to the first communication device so as to display the first page information through the first communication device.
In the embodiment of the invention, after the related information is pushed to the first communication equipment, if the voice customer service wants to display information to the target customer or needs the target customer to input information, the voice customer service selects the corresponding page and column through the mouse, and after the determination is clicked, the seat system outputs the page number, the value of the selected column or the column identification needing the target customer to input. The invention can establish the page template of the seat system; determining a corresponding page template (i.e. a target page template) according to the page number output by the seat system, filling the numerical value of the column output by the seat system into the corresponding target page template, or marking the column output by the seat system in the target page template for special display, so as to obtain corresponding page information (i.e. first page information); the IP address of the first communication device is further determined, for example, by a target application on the first communication device, the first page information is pushed to the first communication device according to the IP address of the first communication device, and the first page information is presented by a display screen of the first communication device. Thus, the related information can be directly displayed on the first communication device of the target client, and the target client can directly interact with the voice customer service on the communication device without any application program.
In some scenarios, network disruption of the first communication device affects usage in order to ensure that the first page information is pushed to the first communication device. In the embodiment of the invention, the information interaction method can further comprise the following steps:
in the process of pushing the first page information to the first communication equipment, a network test instruction is sent to the target application program at preset time intervals, so that the network state of the first communication equipment is determined to be a connected state in the pushing process of the first page information according to response information returned by the target application program.
In the embodiment of the invention, in the process of pushing the first page information to the first communication equipment, the network test instruction can be sent to the target application program once every certain time, namely, the network test instruction can be sent to the target application program at preset time intervals, for example, the network test instruction can be sent once every 30S, so that the response information of the target application program is received within the preset time after each network test instruction is sent, the network state of the first communication equipment in the process of pushing the first page information can be accurately detected to be in a connected state, and the network interruption of the first communication equipment is prevented from influencing the use.
And S30, if the network state of the first communication equipment is in an interruption state, determining that the network state of the target client is in a second communication equipment in a communication state, pushing second page information to the second communication equipment, and displaying the second page information through the second communication equipment.
In the embodiment of the present invention, after determining that other communication devices need to be selected by the target client to push related information, the related information may be pushed to the second communication device based on the communication device (i.e., the second communication device) whose network state selected by the target client is in a connected state. If the voice customer service wants to display information to the target customer or needs the target customer to input information, the voice customer service selects a corresponding page and column through a mouse, and after clicking and determining, the seat system outputs the page number, the value of the selected column or the column identification needing the target customer to input. The invention can establish the page template of the seat system; determining a corresponding page template (i.e. a target page template) according to the page number output by the seat system, filling the numerical value of the column output by the seat system into the corresponding target page template, or marking the column output by the seat system in the target page template for special display, so as to obtain corresponding page information (i.e. second page information); the IP address of the second communication device is further determined, for example, a designated message can be sent to the seat system through a target application program on the second communication device, so that the IP address of the second communication device is determined through the target application program on the second communication device, the second page information is pushed to the second communication device according to the IP address of the second communication device, and the second page information is displayed by a display screen of the second communication device.
The generation process of the first page information is the same as the generation process of the second page information.
In a specific implementation process, in order to ensure the reliability of the second communication device and the privacy of the client, in step S30, "the second communication device that determines that the network state of the target client is in the connected state" may employ the following steps, where a method flowchart is shown in fig. 3:
s301, receiving triggering information sent by the candidate communication equipment, wherein the triggering information is input in the candidate communication equipment by a target client, the candidate communication equipment is a communication equipment which is selected by the target client and is different from the first communication equipment, and the network state of the candidate communication equipment is a connected state.
In the embodiment of the invention, if the network state of the first communication device is an interrupt state, the target client can be prompted to select one communication device around the target client through voice link, and trigger information is recorded in the selected communication device, wherein the trigger information can be a fixed instruction.
After receiving the trigger information transmitted by the other communication device different from the first communication device, the communication device transmitting the trigger information may be regarded as a candidate communication device.
S302, prompting the target client to input the identification information of the first communication device in the candidate communication devices through voice links.
In the embodiment of the invention, for the candidate communication equipment for sending the trigger information, the identification information of the first electronic equipment which is in voice service can be input into the communication equipment selected by the target client through voice link, and the identification information can be the mobile phone number of the first electronic equipment.
S303, receiving the identification information of the first communication device sent by the candidate communication device, and verifying the identification information of the first communication device.
In the embodiment of the present invention, after receiving the identification information of the first communication device sent by the candidate communication device, the identification information may be verified, that is, whether the electronic device to which the identification information belongs is the first electronic device that is performing the voice service, for example, after receiving the mobile phone number sent by the candidate communication device, it may be queried whether the mobile phone number is in the voice service, if the mobile phone number is in the voice service, the verification passes, otherwise, the verification does not pass.
Further, if the identification information of the first communication device is not verified, the target client may be prompted through the voice link to re-enter the identification information of the first communication device in the candidate communication devices. Therefore, the target client is ensured to input accurate identification information, the privacy of the client is ensured not to be revealed to other people, and any information of the target client is not displayed at the moment.
S304, if the identification information of the first communication device passes verification, prompting the target client to enter the position information of the first communication device in the candidate communication devices through voice links.
In the embodiment of the invention, if the identification information passes verification, the target client can be prompted to enter the position information of the first communication equipment in the candidate communication equipment through the voice link, and the position information can be used for positioning the longitude and latitude of the first communication equipment.
S305, receiving the location information of the first communication device transmitted by the candidate communication device, and positioning the location information of the candidate communication device.
In the embodiment of the invention, the position information of the candidate communication equipment can be positioned through the IP address of the candidate communication equipment while the position information of the first communication equipment sent by the candidate communication equipment is received, and the longitude and latitude of the candidate communication equipment can be positioned through the information.
S306, judging whether the candidate communication equipment is located in the specified range of the first communication equipment according to the position information of the first communication equipment and the position information of the candidate communication equipment.
According to the embodiment of the invention, the longitude and latitude of the first communication device and the longitude and latitude of the candidate communication device can be positioned according to the position information of the first communication device and the position information of the candidate communication device, so that whether the position of the candidate communication device is within the designated range of the position of the first communication device or not is determined, and therefore the position error of the candidate communication device and the first communication device is confirmed, and whether the target client is operating the candidate communication device or not is determined.
S307, if the candidate communication device is located within the specified range where the first communication device is located, the candidate communication device is regarded as the second communication device.
In the embodiment of the invention, if the position of the candidate communication device is within the specified range of the position of the first communication device, it can be determined that the target client itself operates the candidate communication device, and the candidate communication device can be used as the second communication device to push the related message.
In addition, if the candidate communication device is not located within the specified range of the first communication device, the target client is prompted by a voice link to re-enter location information of the first communication device in the candidate communication device or to re-select another candidate communication device.
That is, if the location of the candidate communication device is not within the specified range of the location of the first communication device, it may be determined that the non-target client itself operates the candidate communication device, at which time the target client may be prompted by the voice link to re-enter the location information of the first communication device in the candidate communication device, so as to avoid a wrong entry, and may also be prompted by the voice link to re-select another candidate communication device. Therefore, the information interaction between the client and the voice customer service can be realized on the premise of information security.
Therefore, interface information interaction of the voice client can be realized on the premise of ensuring the safety of the client information by means of the client mobile phone or other equipment, and the client service level of institutions such as banks is effectively improved.
According to the information interaction method provided by the embodiment of the invention, the page information can be displayed on the communication equipment or other communication equipment with the network in the voice communication process with the client, so that the client can input information such as passwords and the like according to the page information, and the use experience of the client in the voice customer service consultation process is improved.
Based on the information interaction method provided by the above embodiment, the embodiment of the present invention correspondingly provides a device for executing the information interaction method, where a schematic structural diagram of the information interaction device is shown in fig. 4, and the device includes:
a network detection module 10, configured to detect a network state of a first communication device of a target client during a process of establishing a voice link with the first communication device;
an information pushing module 20, configured to push, if the network state of the first communication device is a connected state, the first page information to the first communication device, so as to display the first page information through the first communication device; and if the network state of the first communication equipment is in an interruption state, determining that the network state of the target client is in a communication state, and pushing second page information to the second communication equipment so as to display the second page information through the second communication equipment.
Optionally, the network detection module 10 is configured to detect a network state of the first communication device, specifically configured to:
sending a network test instruction to a target application program loaded by the first communication equipment; if the response information returned by the target application program is received, determining that the network state of the first communication equipment is a connected state; and if the response information returned by the target application program is not received, determining that the network state of the first communication equipment is an interrupt state.
Optionally, the network detection module 10 is further configured to:
in the process of pushing the first page information to the first communication equipment, a network test instruction is sent to the target application program at preset time intervals, so that the network state of the first communication equipment is determined to be a connected state in the pushing process of the first page information according to response information returned by the target application program.
Optionally, the information pushing module 20 of the second communication device for determining that the network state of the target client is a connected state is specifically configured to:
receiving triggering information sent by candidate communication equipment, wherein the triggering information is recorded in the candidate communication equipment by a target client, the candidate communication equipment is communication equipment which is selected by the target client and is different from the first communication equipment, and the network state of the candidate communication equipment is a connected state; prompting a target client to input identification information of the first communication equipment in the candidate communication equipment through voice link; receiving identification information of a first communication device sent by a candidate communication device, and verifying the identification information of the first communication device; prompting the target client to enter the position information of the first communication equipment in the candidate communication equipment through voice link if the identification information of the first communication equipment passes verification; receiving the position information of the first communication equipment sent by the candidate communication equipment, and positioning the position information of the candidate communication equipment; determining whether the candidate communication device is located in a specified range where the first communication device is located according to the position information of the first communication device and the position information of the candidate communication device; and if the candidate communication device is located in the specified range of the first communication device, using the candidate communication device as the second communication device.
Optionally, the information pushing module 20 is further configured to:
and prompting the target client to re-enter the identification information of the first communication device in the candidate communication devices through the voice link if the identification information of the first communication device is not verified.
Optionally, the information pushing module 20 is further configured to:
if the candidate communication device is not located within the specified range of the first communication device, prompting the target client to re-enter the location information of the first communication device in the candidate communication device or to re-select another candidate communication device through the voice link.
It should be noted that, the refinement function of each module in the embodiment of the present invention may refer to the corresponding disclosure portion of the above information interaction method embodiment, which is not described herein again.
Based on the information interaction method provided by the above embodiment, the embodiment of the present invention further provides an electronic device, where the electronic device includes: at least one memory and at least one processor; the memory stores application programs, and the processor calls the application programs stored in the memory, wherein the application programs are used for realizing the information interaction method.
Based on the information interaction method provided by the embodiment, the embodiment of the invention also provides a storage medium, wherein the storage medium stores computer program codes, and the computer program codes realize the information interaction method when being executed.
It should be noted that the information interaction method, the information interaction device, the electronic equipment and the storage medium provided by the invention can be used in the field of artificial intelligence or finance. The foregoing is merely an example, and the application fields of the information interaction method, the information interaction device, the electronic device and the storage medium provided by the invention are not limited.
The above detailed description of the information interaction method, the device, the electronic equipment and the storage medium provided by the invention applies specific examples to illustrate the principle and the implementation of the invention, and the above description of the examples is only used for helping to understand the method and the core idea of the invention; meanwhile, as those skilled in the art will have variations in the specific embodiments and application scope in accordance with the ideas of the present invention, the present description should not be construed as limiting the present invention in view of the above.
It should be noted that, in the present specification, each embodiment is described in a progressive manner, and each embodiment is mainly described as different from other embodiments, and identical and similar parts between the embodiments are all enough to be referred to each other. For the device disclosed in the embodiment, since it corresponds to the method disclosed in the embodiment, the description is relatively simple, and the relevant points refer to the description of the method section.
It is further noted that relational terms such as first and second, and the like are used solely to distinguish one entity or action from another entity or action without necessarily requiring or implying any actual such relationship or order between such entities or actions. Moreover, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include, or is intended to include, elements inherent to such process, method, article, or apparatus. Without further limitation, an element defined by the phrase "comprising one … …" does not exclude the presence of other like elements in a process, method, article, or apparatus that comprises the element.
The previous description of the disclosed embodiments is provided to enable any person skilled in the art to make or use the present invention. Various modifications to these embodiments will be readily apparent to those skilled in the art, and the generic principles defined herein may be applied to other embodiments without departing from the spirit or scope of the invention. Thus, the present invention is not intended to be limited to the embodiments shown herein but is to be accorded the widest scope consistent with the principles and novel features disclosed herein.
Claims (8)
1. An information interaction method, characterized in that the method comprises:
detecting a network state of a first communication device of a target client in the process of establishing a voice link with the first communication device;
pushing first page information to the first communication equipment if the network state of the first communication equipment is a connected state so as to display the first page information through the first communication equipment;
if the network state of the first communication equipment is an interrupt state, determining that the network state of the target client is a second communication equipment in a communication state, pushing second page information to the second communication equipment, and displaying the second page information through the second communication equipment;
wherein the second communication device for determining that the network state of the target client is a connected state includes:
receiving trigger information sent by candidate communication equipment, wherein the trigger information is recorded in the candidate communication equipment by the target client, the communication equipment which is selected by the candidate communication equipment for the target client and is different from the first communication equipment, and the network state of the candidate communication equipment is a communication state;
prompting the target client to enter identification information of the first communication device in the candidate communication devices through the voice link;
receiving the identification information of the first communication equipment sent by the candidate communication equipment, and verifying the identification information of the first communication equipment;
prompting the target client to enter the position information of the first communication equipment in the candidate communication equipment through the voice link if the identification information of the first communication equipment passes verification;
receiving the position information of the first communication equipment sent by the candidate communication equipment, and positioning the position information of the candidate communication equipment;
determining whether the candidate communication equipment is located in a specified range where the first communication equipment is located according to the position information of the first communication equipment and the position information of the candidate communication equipment;
and if the candidate communication equipment is located in the specified range where the first communication equipment is located, the candidate communication equipment is used as the second communication equipment.
2. The method of claim 1, wherein the detecting the network state of the first communication device comprises:
sending a network test instruction to a target application program loaded by the first communication equipment;
if the response information returned by the target application program is received, determining that the network state of the first communication equipment is a communication state;
and if the response information returned by the target application program is not received, determining that the network state of the first communication equipment is an interrupt state.
3. The method according to claim 2, wherein the method further comprises:
and in the process of executing the first page information pushing to the first communication equipment, sending the network test instruction to the target application program at preset time intervals, so as to determine that the network state of the first communication equipment is in a connected state in the first page information pushing process according to the response information returned by the target application program.
4. The method of claim 1, wherein the determining that the network state of the target client is a connected state of the second communication device further comprises:
and prompting the target client to re-enter the identification information of the first communication device in the candidate communication device through the voice link if the identification information of the first communication device is not verified.
5. The method of claim 1, wherein the determining that the network state of the target client is a connected state of the second communication device further comprises:
and prompting the target client to re-enter the position information of the first communication device in the candidate communication device or re-select another candidate communication device through the voice link if the candidate communication device is not located in the designated range where the first communication device is located.
6. An information interaction device, the device comprising:
the network detection module is used for detecting the network state of the first communication equipment in the process of establishing voice link with the first communication equipment of the target client;
the information pushing module is used for pushing first page information to the first communication equipment if the network state of the first communication equipment is a communication state so as to display the first page information through the first communication equipment; if the network state of the first communication equipment is an interrupt state, determining that the network state of the target client is a second communication equipment in a communication state, pushing second page information to the second communication equipment, and displaying the second page information through the second communication equipment;
the information pushing module of the second communication device, configured to determine that the network state of the target client is a connected state, is specifically configured to:
receiving trigger information sent by candidate communication equipment, wherein the trigger information is recorded in the candidate communication equipment by the target client, the communication equipment which is selected by the candidate communication equipment for the target client and is different from the first communication equipment, and the network state of the candidate communication equipment is a communication state; prompting the target client to enter identification information of the first communication device in the candidate communication devices through the voice link; receiving the identification information of the first communication equipment sent by the candidate communication equipment, and verifying the identification information of the first communication equipment; prompting the target client to enter the position information of the first communication equipment in the candidate communication equipment through the voice link if the identification information of the first communication equipment passes verification; receiving the position information of the first communication equipment sent by the candidate communication equipment, and positioning the position information of the candidate communication equipment; determining whether the candidate communication equipment is located in a specified range where the first communication equipment is located according to the position information of the first communication equipment and the position information of the candidate communication equipment; and if the candidate communication equipment is located in the specified range where the first communication equipment is located, the candidate communication equipment is used as the second communication equipment.
7. An electronic device, the electronic device comprising: at least one memory and at least one processor; the memory stores an application program, and the processor calls the application program stored in the memory, where the application program is used to implement the information interaction method according to any one of claims 1-5.
8. A storage medium storing computer program code which when executed implements the information interaction method of any of claims 1-5.
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| WO2019019897A1 (en) * | 2017-07-28 | 2019-01-31 | 北京京东尚科信息技术有限公司 | Data processing system, method and apparatus |
| CN113297013A (en) * | 2020-04-26 | 2021-08-24 | 阿里巴巴集团控股有限公司 | Device switching method and device, electronic device and storage medium |
| CN113890945A (en) * | 2021-08-31 | 2022-01-04 | 江苏微皓智能科技有限公司 | Data sharing method, device and equipment |
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