WO2023077979A1

WO2023077979A1 - Communication method, apparatus and device

Info

Publication number: WO2023077979A1
Application number: PCT/CN2022/119672
Authority: WO
Inventors: 朱天庆
Original assignee: 青岛海尔科技有限公司; 海尔智家股份有限公司
Priority date: 2021-11-02
Filing date: 2022-09-19
Publication date: 2023-05-11
Also published as: CN114466348A

Abstract

Provided in the present disclosure are a communication method, apparatus and device. When a user contacts a service person and when it is detected that a binding relationship is established between a user contact number and a private number of a platform that uses the present method, the platform simulates the user contact number as a private number, and then establishes communication between the private number and a service person contact number.

Description

A communication method, device and equipment

This disclosure claims the priority of the Chinese patent application with the application number 202111287514.6 and the title of the invention "a communication method, device and equipment" filed with the China Patent Office on November 02, 2021, the entire contents of which are incorporated by reference in this disclosure .

technical field

The present disclosure relates to the technical field of information security, in particular to a communication method, device and equipment.

Background technique

In the home appliance industry, when a user has a demand for door-to-door service, the order will be dispatched to the area block according to the address, mobile phone number, service product category and other information provided in the user order. After the work order is dispatched to the area block, the service personnel will actively contact the user. Confirm the user's service products and service time, and if it involves changing the appointment, you need to communicate with the user and confirm.

The home appliance industry records user basic information in the system for work orders from various channels, including the user's real mobile phone number. This information is easy to leak, and there are potential information security risks.

Contents of the invention

In view of this, embodiments of the present disclosure provide a communication method, device, and equipment to protect user information in user work orders.

In order to achieve the above purpose, embodiments of the present disclosure provide the following technical solutions:

A method of communication comprising:

Obtain user orders;

Extract order information and user contact number from the user order;

Determining the service personnel based on the order information, and obtaining the service personnel contact number of the service personnel;

Create a privacy number;

Establish a binding relationship between the privacy number and the user contact number;

The communication between the user contact number and the service personnel contact number is realized through the privacy number;

When the end instruction representing the completion of the user's order is acquired, the binding relationship between the privacy number and the user contact number is cancelled.

A communication device comprising:

An order acquiring unit, configured to acquire user orders;

The order matching unit is configured to extract the order information and the user contact number from the user order, determine the service personnel based on the order information, and obtain the service personnel contact number of the service personnel;

A privacy creation unit configured to create a privacy number and establish a binding relationship between the privacy number and the user contact number;

A communication unit, configured to realize the communication between the user contact number and the service personnel contact number through the privacy number;

The unbinding unit is configured to cancel the binding relationship between the privacy number and the user contact number when the end instruction representing the completion of the user's order is acquired.

A communication device comprising:

A memory and a processor; the memory stores a program suitable for the processor to execute, and the program is configured to:

Obtain user orders;

Extract order information and user contact number from the user order;

Create a privacy number;

Based on the above technical solution, in the above solution provided by the embodiments of the present disclosure, when the user contacts the service personnel, when it is detected that the user contact number has established a binding relationship with the privacy number of the platform applying this method, the platform will send the user The contact number is simulated as a privacy number, and then the communication between the privacy number and the contact number of the service personnel is established.

Description of drawings

In order to more clearly illustrate the technical solutions in the embodiments of the present disclosure or the prior art, the following will briefly introduce the drawings that need to be used in the description of the embodiments or the prior art. Obviously, the drawings in the following description are only It is an embodiment of the present disclosure, and those skilled in the art can also obtain other drawings according to the provided drawings without creative efforts.

FIG. 1 is a schematic flowchart of a communication method disclosed in an embodiment of the present disclosure;

FIG. 2 is a schematic flowchart of a communication method disclosed in another embodiment of the present disclosure;

FIG. 3 is a schematic structural diagram of a communication device disclosed in an embodiment of the present disclosure;

Fig. 4 is a schematic structural diagram of a communication device disclosed in an embodiment of the present disclosure.

Detailed ways

The following will clearly and completely describe the technical solutions in the embodiments of the present disclosure with reference to the accompanying drawings in the embodiments of the present disclosure. Apparently, the described embodiments are only some of the embodiments of the present disclosure, not all of them. Based on the embodiments in the present disclosure, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the present disclosure.

In order to protect user privacy, this disclosure discloses a communication method implemented based on the ax mode, see FIG. 1 , including steps S101-S106.

Step S101: Obtain user orders.

When a user needs to repair home appliances, the user order is sent to the service platform applying the communication method disclosed in the embodiment of the present disclosure. The information in the user order may include the user contact number and the order information may include: user address, required The type, model, etc. of the electrical equipment being serviced. The user contact number may be a mobile phone number, a telephone number, and the like.

Step S102: extract order information and user contact number from the user order.

After obtaining the user order, extract the order information and user contact number in the user order, and determine the service personnel who are set to provide services to the user through the order information, and the user contact number is a number that can be contacted with the user. For example, the user contact number may be a mobile phone number.

Step S103: Determine the service personnel based on the order information, and acquire the service personnel contact number of the service personnel.

In the prior art, different service personnel can repair different electrical equipment and provide services in different areas. After obtaining the order information, it can be determined based on the order information to provide the service for this order. service staff.

Step S104: Create a privacy number.

In this step, in order to protect user privacy, the privacy number can be used instead of the user contact number to communicate with the service personnel contact number, the privacy number can be a privacy number stored on the platform applying this method, and the The privacy number can also be a mobile phone number or a phone number.

Step S105: Establish a binding relationship between the privacy number and the user contact number.

In this step, the binding relationship between the privacy number and the user contact number is established. When the user contact number initiates a communication with the service personnel contact number, the communication object seen by the service personnel is privacy number.

In this solution, in addition to establishing a binding relationship between the privacy number and the user contact number, a binding relationship between the privacy number and the service personnel contact number may also be established.

When the binding relationship between the privacy number and the user contact number and the binding relationship between the privacy number and the service personnel contact number are established at the same time, the privacy of the service provider and the user can be protected at the same time. At this time, When the user's contact number communicates with the service personnel's contact number, the communication objects seen by each other are all private numbers.

Step S106: Realize the communication between the user's contact number and the service personnel's contact number through the privacy number.

Step S107: cancel the binding relationship between the privacy number and the user contact number when the end instruction representing the completion of the user's order is obtained.

When the order is completed, an end instruction set to represent the completion of the order will be sent to the platform. When the platform obtains the end instruction, the binding between the privacy number, the user contact number and the service personnel contact number will be canceled relation. At this time, when the user dials the service personnel's contact number, the service personnel will directly see the user's user contact number.

In the technical solutions disclosed in the embodiments of the present disclosure, when the user contacts the service personnel, when it is detected that the user contact number has established a binding relationship with the privacy number of the platform applying this method, the platform will simulate the user contact number as privacy number, and then establish communication between the privacy number and the contact number of the service personnel. At this time, since the user contact number is simulated as a privacy number, the object of communication seen by the service personnel is For the privacy number, the service personnel do not know the specific number of the user, which realizes the privacy protection of the contact information of the user.

In the technical solutions disclosed in the embodiments of the present disclosure, multiple privacy numbers can be pre-applied. The privacy number is put into the intermediate number pool of the platform where this method is applied. When creating a privacy number, the above method may include: obtaining the intermediate number pool, and using any idle intermediate number in the intermediate number pool as the privacy number . In this solution, when a privacy number is bound with a user contact number or a service personnel contact number, the privacy number is marked as occupied, and a privacy number that is not bound with a user contact number or a service personnel contact number is marked as idle state.

In the technical solution disclosed in this embodiment, when the user contact number is a telephone number, in some cases the user may not be able to clearly describe the failure of the equipment to the service personnel through telephone contact. The way to assist the user to describe the failure of the equipment to the service personnel. Since in the prior art, most mobile phones do not support the function of directly using the mobile phone number to make video calls, therefore, this disclosure can be realized through an APP, which can be WeChat or other login accounts bound to the mobile phone number, with video An APP with call function, the APP can directly add friends through the user contact number and service personnel contact number. For this, referring to FIG. 2, the above-mentioned method disclosed in an embodiment of the present disclosure may further include:

Step S201: Obtain a friend request instruction initiated by the user contact number or the service personnel contact number.

Step S202: Using the preset APP, initiate a privacy account account to apply for a friend from the user's contact account and the service personnel's contact account. The preset APP is an APP with text interaction function, voice interaction function and/or video interaction function .

Step S203: Realize forwarding of APP messages between the user contact number account and the service personnel contact number account through the privacy number account.

Step S204: cancel the friend relationship between the privacy number account and the user contact number account when the end instruction representing the completion of the user's order is obtained.

In this step, in this solution, the user or service personnel can initiate a friend request to the platform applying this method through the terminal device, and when the platform obtains the friend request, it determines whether the user contact number corresponding to the terminal device is bound to a privacy number , when the privacy number is bound, the platform uses the privacy number account to log in to the default APP through the platform, and sends a friend request to the user's contact number account and the service personnel's contact number account. When the friend of the service personnel's contact number account passes through, the user's contact number account and the service personnel's contact number account first send the message content to the privacy number account, and then send the message to the other party through the privacy number account ( The user's contact number account and the service personnel's contact number account), and the message forwarding between the user's contact number account and the service personnel's contact number account is realized through the privacy account, so that the service personnel cannot obtain the user's The user's contact number account realizes the privacy protection of the user's contact number account.

In the above embodiment, the communication between the user contact number and the service personnel contact number is realized through the privacy number, which may specifically include:

When only the binding relationship between the privacy number and the user contact number is established, the user can directly dial the contact number of the service personnel to initiate a communication request to the service personnel. When the communication is established, the communication object seen by the service personnel For the privacy number, when the service personnel initiates a communication request to the user, the service personnel can initiate a communication request to the privacy number. When the platform receives the request, it forwards the request to the user. When the communication is established, the communication seen by the user The object is the contact number of the service personnel, and the communication object seen by the service personnel is the privacy number.

When the binding relationship between the privacy number and the user contact number and the binding relationship between the privacy number and the service personnel contact number are established, the user can directly dial the privacy number to initiate a call to the service personnel. For a communication request, when the platform receives the request, it forwards the request to the service personnel. When the communication is established, the communication objects seen by the service personnel and the user are both the privacy numbers. When the service personnel initiate a communication request to the user, the service personnel can initiate a communication request to the privacy number, and when the platform receives the request, it will forward the request to the user. When the communication is established, the communication seen by the user and the service personnel is private Number. That is, in this solution, when it is detected that the user contact number initiates a call request to the privacy number, the call request can be forwarded to the service personnel contact number through the privacy number, so that the service The originator of the call request seen by the client of the personal contact number is the privacy number.

When the short message message sent by the user contact number to the privacy number is detected, the short message message is forwarded to the service personnel contact number through the privacy number, so that the client of the service personnel contact number can see The sender of the received SMS message is the privacy number;

When a message sent by the user contact number account to the privacy number account through the preset APP is detected, the message is forwarded to the service personnel contact number account through the privacy number account, so that the The sender of the message seen by the service personnel contact number account is the privacy number account.

In order to use the privacy number to replace the user contact number or service personnel contact number, in this solution, the service personnel contact number of the service personnel of this platform can be pre-registered in the operator central office, when the operator central office detects When the contact number of the service personnel has a communication call, it can be pre-judged whether the initiator of the communication has been bound with the privacy number in the platform applying this method, and if bound, the privacy number is used to disguise the user Contact number, use this disguised user contact number (privacy number) as a call number. Or, when the central office of the operator detects that there is an incoming call from the private number, it can pre-judge the number bound to the private number, use the private number to pretend to be the number for initiating communication, and initiate a communication request to the binding object. Moreover, the short message message forwarding method is consistent with this principle, and will not be repeatedly introduced.

It can be seen that in the central office of the operator, the cache server is used to store the axb number binding (the binding between the privacy number, the user contact number and the service personnel contact number), manage the information such as the call frequency of the x number (privacy number), and use Micro-framework, lightweight and fast integration, and excellent performance; the operator's central office is equipped with an api interface, and the api interface is set to provide the function of binding the relationship between the privacy number, the user contact number and the service personnel contact number. In real time, according to the privacy number and user contact number, the ability to call the service personnel's contact number and communication data are provided; this communication method performs auxiliary operations on the intermediate number (privacy number) of the axb mode to achieve maximum efficiency and improve the communication effect, and can obtain the intermediate number of the axb mode in real time The detailed information of the number can detect communication data problems in time, which is helpful for maintenance personnel to find problems in time, prevent huge problems from causing economic losses, and can effectively protect the privacy of both parties. In the era of rapid information development, in order to improve work efficiency and Reduce the workload of the staff, realize two-way calling, truly realize the function of number hiding, support the functions of fixed display for customers, display by region, etc.

In the technical solution disclosed in another embodiment of the present disclosure, in order to preserve the evidence of the communication process, so that when problems arise in the subsequent process, the responsibility can be clearly divided, the above solution also includes: monitoring and recording the user contact number The interaction content with the contact number of the service personnel, the interaction content includes: call content, text message content, and interaction messages through the preset APP.

In the technical solution disclosed in another embodiment of the present disclosure, in order to prevent conflicts between users and service personnel during the communication process, and the conflicts intensify, in this solution, the above method also includes:

Extracting the interactive content, judging whether the interactive content contains preset keywords, and the frequency of the preset keywords is greater than a preset value, when the frequency of the preset keywords is greater than a preset value, The interaction content is sent to the monitoring customer service, so that the monitoring customer service can judge whether there is a problem in the communication between the user and the service personnel. Wherein, the frequency of the preset keyword is greater than a preset value means that the number of keywords (which may be different types of keywords) appearing within a preset time period is greater than the preset number of times.

It can be seen that in the technical solutions disclosed in the embodiments of the present disclosure, users can submit orders online through channels such as telephone, Zhijia app, and applets, and the platform sends orders to soldiers. Establish a binding relationship with the contact number, and inform the operator of the binding relationship. The service personnel can contact the user through the private number. The platform obtains the bill data, and the call recording is stored. The established relationship fails. The same privacy account can be reused among 200 different outlets, greatly reducing the cost of enterprise account segments.

This embodiment discloses a communication device, which corresponds to the above-mentioned method. For the specific work content of each unit in the device, please refer to the content of the above-mentioned method embodiment.

The communication device provided by the embodiment of the present disclosure is described below, and the communication device described below and the communication method described above may be referred to in correspondence.

Referring to FIG. 3 , the communication device disclosed in the embodiment of the present disclosure may include an order acquisition unit A, an order matching unit B, a privacy creation unit C, a communication unit D, and an unbinding unit E.

Order acquisition unit A, corresponding to the above method, is set to acquire user orders;

The order matching unit B, corresponding to the above method, is configured to extract the order information and the user contact number from the user order, determine the service personnel based on the order information, and obtain the service personnel contact number of the service personnel;

A privacy creation unit C, corresponding to the above method, is configured to create a privacy number, and establish a binding relationship between the privacy number and the user contact number;

The communication unit D, corresponding to the above method, is configured to realize the communication between the user contact number and the service personnel contact number through the privacy number;

The unbinding unit E, corresponding to the above method, is configured to cancel the binding relationship between the privacy number and the user contact number when the end instruction representing the completion of the user's order is obtained.

Corresponding to the above method, when the privacy creation unit C creates a privacy number, it is specifically set as:

Get the middle number pool;

Any idle intermediate number in the intermediate number pool is used as the privacy number.

Corresponding to the above method, the communication unit D is also set to:

Obtaining a friend application instruction initiated by the user contact number or the service personnel contact number;

Using the preset APP, initiate a privacy account account to apply for a friend from the user's contact account and the service personnel's contact account, and the preset APP is an APP with text interaction function, voice interaction function and/or video interaction function;

Realize the forwarding of APP messages between the user contact number account and the service personnel contact number account through the privacy number account;

When the end instruction representing the completion of the user's order is acquired, the friendship relationship between the privacy number account and the user contact number account is cancelled.

FIG. 4 is a hardware structural diagram of a communication device provided by an embodiment of the present disclosure. Referring to FIG. 4 , it may include: at least one processor 100, at least one communication interface 200, at least one memory 300, and at least one communication bus 400;

In the embodiment of the present disclosure, the number of the processor 100, the communication interface 200, the memory 300, and the communication bus 400 is at least one, and the processor 100, the communication interface 200, and the memory 300 complete mutual communication through the communication bus 400; obviously, The communication connections shown in the processor 100, communication interface 200, memory 300 and communication bus 400 shown in FIG. 4 are only optional;

Optionally, the communication interface 200 can be an interface of a communication module, such as an interface of a GSM module;

The processor 100 may be a central processing unit CPU, or an ASIC (Application Specific Integrated Circuit), or one or more integrated circuits configured to implement the embodiments of the present disclosure.

The memory 300 may include a high-speed RAM memory, and may also include a non-volatile memory (non-volatile memory), such as at least one magnetic disk memory.

Wherein, the processor 100 is specifically configured as:

Obtain user orders;

Extract order information and user contact number from the user order;

Create a privacy number;

For the convenience of description, when describing the above system, the functions are divided into various modules and described separately. Of course, when implementing the present disclosure, the functions of each module can be implemented in one or more pieces of software and/or hardware.

Each embodiment in this specification is described in a progressive manner, the same and similar parts of each embodiment can be referred to each other, and each embodiment focuses on the differences from other embodiments. In particular, for the system or the system embodiment, since it is basically similar to the method embodiment, the description is relatively simple, and for relevant parts, please refer to the part of the description of the method embodiment. The systems and system embodiments described above are only illustrative, and the units described as separate components may or may not be physically separated, and the components shown as units may or may not be physical units, that is It can be located in one place, or it can be distributed to multiple network elements. Part or all of the modules can be selected according to actual needs to achieve the purpose of the solution of this embodiment. It can be understood and implemented by those skilled in the art without creative effort.

Professionals can further realize that the units and algorithm steps of the examples described in conjunction with the embodiments disclosed herein can be implemented by electronic hardware, computer software or a combination of the two. In order to clearly illustrate the possible For interchangeability, in the above description, the composition and steps of each example have been generally described according to their functions. Whether these functions are executed by hardware or software depends on the specific application and design constraints of the technical solution. Skilled artisans may implement the described functionality using different methods for each particular application, but such implementation should not be considered beyond the scope of the present disclosure.

The steps of the methods or algorithms described in connection with the embodiments disclosed herein may be directly implemented by hardware, software modules executed by a processor, or a combination of both. Software modules can be placed in random access memory (RAM), internal memory, read-only memory (ROM), electrically programmable ROM, electrically erasable programmable ROM, registers, hard disk, removable disk, CD-ROM, or any other Any other known storage medium.

It should also be noted that in this article, relational terms such as first and second etc. are only used to distinguish one entity or operation from another entity or operation, and do not necessarily require or imply that these entities or operations Any such actual relationship or order exists between. Furthermore, the term "comprises", "comprises" or any other variation thereof is intended to cover a non-exclusive inclusion such that a process, method, article, or apparatus comprising a set of elements includes not only those elements, but also includes elements not expressly listed. other elements of or also include elements inherent in such a process, method, article, or device. Without further limitations, an element defined by the phrase "comprising a ..." does not exclude the presence of additional identical elements in the process, method, article or apparatus comprising said element.

The above description of the disclosed embodiments is provided to enable any person skilled in the art to make or use the present disclosure. Various modifications to these embodiments will be readily apparent to those skilled in the art, and the general principles defined herein may be implemented in other embodiments without departing from the spirit or scope of the present disclosure. Therefore, the present disclosure will not be limited to the embodiments shown herein, but is to be accorded the widest scope consistent with the principles and novel features disclosed herein.

Claims

A method of communication comprising:

Obtain user orders;

Extract order information and user contact number from the user order;

Determining the service personnel based on the order information, and obtaining the service personnel contact number of the service personnel;

Create a privacy number;

Establish a binding relationship between the privacy number and the user contact number;

The communication between the user contact number and the service personnel contact number is realized through the privacy number;

When the end instruction representing the completion of the user's order is acquired, the binding relationship between the privacy number and the user contact number is cancelled.
The communication method according to claim 1, wherein creating a privacy number comprises:

Get the middle number pool;

Any idle intermediate number in the intermediate number pool is used as the privacy number.
The communication method according to claim 1, further comprising:

Obtaining a friend application instruction initiated by the user contact number or the service personnel contact number;

Using the preset APP, initiate a privacy account account to apply for a friend from the user's contact account and the service personnel's contact account, and the preset APP is an APP with text interaction function, voice interaction function and/or video interaction function;

Realize the forwarding of APP messages between the user contact number account and the service personnel contact number account through the privacy number account;

When the end instruction representing the completion of the user's order is acquired, the friendship relationship between the privacy number account and the user contact number account is cancelled.
The communication method according to claim 3, wherein the communication between the user contact number and the service personnel contact number is realized through the privacy number, comprising:

When it is detected that the user contact number initiates a call request to the service personnel contact number, simulating the user contact number as a virtual number, forwarding the call request to the service personnel contact number through the privacy number, The originator of the call request seen by the client of the service personnel contact number is the privacy number;

When detecting the short message message sent by the user contact number to the service personnel contact number, forward the short message message to the service personnel contact number through the privacy number, so that the customer of the service personnel contact number The sender of the SMS message seen by the terminal is the privacy number;

When a message sent by the user contact number account to the privacy number account through the preset APP is detected, the message is forwarded to the service personnel contact number account through the privacy number account, so that the The sender of the message seen by the service personnel contact number account is the privacy number account.
The communication method according to claim 3, wherein the user contact number, the service personnel contact number and the privacy number are all mobile phone numbers, and the method further includes:

Monitor and record the interaction content between the user contact number and the service personnel contact number, the interaction content includes: call content, short message content, and interaction messages through the preset APP.
The communication method according to claim 5, further comprising:

extract said interactive content;

judging whether the interactive content contains preset keywords, and the frequency of occurrence of the preset keywords is greater than a preset value;

When the frequency of the preset keyword is greater than the preset value, the interactive content is sent to the monitoring customer service, so that the monitoring customer service can judge whether there is a problem in the communication between the user and the service personnel.
A communication device comprising:

An order acquiring unit, configured to acquire user orders;

The order matching unit is configured to extract the order information and the user contact number from the user order, determine the service personnel based on the order information, and obtain the service personnel contact number of the service personnel;

A privacy creation unit configured to create a privacy number and establish a binding relationship between the privacy number and the user contact number;

A communication unit, configured to realize the communication between the user contact number and the service personnel contact number through the privacy number;

The unbinding unit is configured to cancel the binding relationship between the privacy number and the user contact number when the end instruction representing the completion of the user's order is obtained.
The communication device according to claim 7, wherein, when the privacy creation unit creates a privacy number, it is specifically set as:

Get the middle number pool;

Any idle intermediate number in the intermediate number pool is used as the privacy number.
The communication device according to claim 7, wherein the communication unit is further configured to:

Obtaining a friend application instruction initiated by the user contact number or the service personnel contact number;

Using the preset APP, initiate a privacy account account to apply for a friend from the user's contact account and the service personnel's contact account, and the preset APP is an APP with text interaction function, voice interaction function and/or video interaction function;

Realize the forwarding of APP messages between the user contact number account and the service personnel contact number account through the privacy number account;

When the end instruction representing the completion of the user's order is acquired, the friendship relationship between the privacy number account and the user contact number account is cancelled.
The communication device according to claim 9, wherein the communication unit is further configured to simulate the user contact number as a virtual number when detecting that the user contact number initiates a call request to the service personnel contact number , forwarding the call request to the service personnel contact number through the privacy number, so that the originator of the call request seen by the client of the service personnel contact number is the privacy number; when detecting the When the user contact number sends a short message message to the service personnel contact number, the short message message is forwarded to the service personnel contact number through the privacy number, so that the short message seen by the client of the service personnel contact number The sender of the message is the privacy number; when the message sent by the user contact number account to the privacy number account through the preset APP is detected, the message is forwarded to the privacy number account through the privacy number account. The service personnel contact number account, so that the sender of the message viewed by the service personnel contact number account is the privacy number account.
The communication device according to claim 9, wherein the communication unit is further configured to monitor and record all the phone numbers when the user contact number, the service personnel contact number and the privacy number are all mobile phone numbers. The interaction content between the user contact number and the service personnel contact number, the interaction content includes: call content, short message content, and interaction messages through the preset APP.
The communication device according to claim 11, wherein the communication unit is further configured to extract the interactive content; determine whether the interactive content contains preset keywords, and the frequency of occurrence of the preset keywords greater than the preset value; when the frequency of the preset keyword is greater than the preset value, the interactive content is sent to the monitoring customer service, so that the monitoring customer service can judge whether there is a problem in the communication between the user and the service personnel.
A communication device comprising:

A memory and a processor; the memory stores a program suitable for the processor to execute, and the program is configured to:

Obtain user orders;

Extract order information and user contact number from the user order;

Determining the service personnel based on the order information, and obtaining the service personnel contact number of the service personnel;

Create a privacy number;

Establish a binding relationship between the privacy number and the user contact number;

The communication between the user contact number and the service personnel contact number is realized through the privacy number;

When the end instruction representing the completion of the user's order is acquired, the binding relationship between the privacy number and the user contact number is cancelled.
An electronic device comprising a memory and a processor, wherein a computer program is stored in the memory, and the processor is configured to execute the communication described in any one of claims 1 to 6 through the computer program method.
A computer storage medium, wherein the computer storage medium includes a stored program, wherein when the program is running, the device where the computer storage medium is located is controlled to execute the communication method according to any one of claims 1 to 6.