CN109547324B - Technical support method, device, equipment and storage medium in sales APP - Google Patents

Technical support method, device, equipment and storage medium in sales APP Download PDF

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CN109547324B
CN109547324B CN201811224537.0A CN201811224537A CN109547324B CN 109547324 B CN109547324 B CN 109547324B CN 201811224537 A CN201811224537 A CN 201811224537A CN 109547324 B CN109547324 B CN 109547324B
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technical support
fund
user
sales
session
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CN109547324A (en
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朱倩倩
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Ping An Puhui Enterprise Management Co Ltd
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Ping An Puhui Enterprise Management Co Ltd
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    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L63/00—Network architectures or network communication protocols for network security
    • H04L63/08—Network architectures or network communication protocols for network security for authentication of entities
    • H04L63/0876—Network architectures or network communication protocols for network security for authentication of entities based on the identity of the terminal or configuration, e.g. MAC address, hardware or software configuration or device fingerprint
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F21/00—Security arrangements for protecting computers, components thereof, programs or data against unauthorised activity
    • G06F21/30—Authentication, i.e. establishing the identity or authorisation of security principals
    • G06F21/31—User authentication
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F9/00—Arrangements for program control, e.g. control units
    • G06F9/06—Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
    • G06F9/44—Arrangements for executing specific programs
    • G06F9/445—Program loading or initiating
    • G06F9/44521—Dynamic linking or loading; Link editing at or after load time, e.g. Java class loading
    • G06F9/44526—Plug-ins; Add-ons
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/04—Real-time or near real-time messaging, e.g. instant messaging [IM]
    • H04L51/046—Interoperability with other network applications or services
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/07—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail characterised by the inclusion of specific contents
    • H04L51/10—Multimedia information
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/07—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail characterised by the inclusion of specific contents
    • H04L51/18—Commands or executable codes
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L63/00—Network architectures or network communication protocols for network security
    • H04L63/10—Network architectures or network communication protocols for network security for controlling access to devices or network resources
    • H04L63/101—Access control lists [ACL]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/14—Session management
    • H04L67/146—Markers for unambiguous identification of a particular session, e.g. session cookie or URL-encoding
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
    • H04M1/724—User interfaces specially adapted for cordless or mobile telephones
    • H04M1/72403—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality

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  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Software Systems (AREA)
  • Computer Security & Cryptography (AREA)
  • General Engineering & Computer Science (AREA)
  • Theoretical Computer Science (AREA)
  • Computer Hardware Design (AREA)
  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
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  • Multimedia (AREA)
  • Power Engineering (AREA)
  • Human Computer Interaction (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)

Abstract

The invention discloses a technical support method in sales APP (application), belonging to the technical field of mobile communication. The method comprises the following steps: acquiring and identifying whether the unique identification of the user logging in and selling the APP is located in a stored white list or not; when the unique identification of the user is identified to be located in the white list, acquiring a stored sales APP interface corresponding to the white list, wherein the sales APP interface comprises a chat plug-in with a technical support team; displaying the obtained sales APP interface on the terminal equipment of the user; responding to the operation that a user opens the chat plug-in on a sales APP and selects a technical support team, and establishing conversation connection between the user and a technical support person in the selected technical support team; a record of the session between the user and the technical support personnel is saved. The invention enables the salesperson to find the support team through the telephone, the text and the voice at any time by accessing the chat plug-in the sales APP.

Description

Technical support method, device, equipment and storage medium in sales APP
Technical Field
The invention relates to the technical field of mobile communication, in particular to a technical support method, a device, equipment and a storage medium in sales APP.
Background
With the popularization of mobile terminal devices such as smart phones and iPads, people are gradually accustomed to a mode of surfing the internet by using APP clients, and all domestic electronic businesses at present have own APP clients.
The APP is not just as simple as a client on a mobile device, and today, official APP software can be downloaded on many devices to wirelessly control different products.
Moreover, with the rise of mobile internet, more and more internet enterprises and e-commerce platforms take APP as one of the main battlefields of sale. Data show that the flow brought by the APP to mobile phone electronic commerce far exceeds that of the traditional Internet (PC end), and profit is carried out through the APP, and the development direction of various large electronic commerce platforms is also provided.
Through sales APP, the sales personnel can keep communication with the clients anytime and anywhere, but the sales personnel often have questions about product knowledge or sales skills and need guidance of professionals, and the sales APP does not provide a channel for direct communication with professional teams, so that the development of sales personnel services is influenced.
Disclosure of Invention
The technical problem to be solved by the invention is to overcome the problem that in the prior art, when a salesperson is in doubt of product knowledge or sales skills, the salesperson cannot directly communicate with a professional team through a sales-class APP, and the technical support method, the device, the equipment and the storage medium in the sales APP are provided.
The invention solves the technical problems through the following technical scheme:
a method of technical support in sales APP comprising the steps of:
acquiring and identifying whether the unique identification of the user logging in and selling the APP is located in a stored white list or not;
when the unique identification of the user is identified to be located in the white list, acquiring a stored sales APP interface corresponding to the white list, wherein the sales APP interface comprises a chat plug-in with a technical support team;
displaying the obtained sales APP interface on the terminal equipment of the user;
responsive to the user's operation of opening the chat plug-in on the sales APP and selecting a technical support team, establishing a session connection between the user and a selected technical support person of the technical support team;
a record of the session between the user and the technical support staff is saved.
Preferably, when the unique identifier of the user is identified not to be in the white list, a stored sales APP interface which is not corresponding to the white list is obtained, and the sales APP interface does not include a chat plug-in.
Preferably, before establishing a session connection between the user and a selected technical support staff of the technical support team, the method further comprises the following steps:
Inquiring whether a conversation record exists between technical support personnel in the technical support team and the user;
if so, preferentially establishing session connection between the technical support personnel having session records with the user and the user;
if not, randomly selecting a technical support person from the selected technical support team to establish a session connection with the user.
Preferably, if more than one technical support staff in the technical support team has a session record with the user, one of the technical support staff is randomly selected from the technical support staff having the session record with the user to establish a session connection with the user.
Preferably, the sales APP interface further includes a four-fund calculation tool, a four-fund calculation fund table is stored in the sales APP, and four-fund base numbers and four-fund payment proportions of each city are listed in the four-fund calculation fund table.
Preferably, the method further comprises the following steps:
responding to the operation that the user opens the four-fund calculation tool on the sales APP and selects a city, acquiring a four-fund base number and a four-fund payment proportion corresponding to the selected city from the four-fund calculation base table, and correspondingly adjusting an operation formula of the four-fund calculation tool according to the acquired four-fund base number and the four-fund payment proportion;
Responding to a four-fund payment base number input by the user in the four-fund calculation tool, calculating a result according to the four-fund payment base number and the adjusted operation formula, and displaying the result in the four-fund calculation tool.
The invention also discloses a technical support device in the sales APP, which comprises:
the identification module is used for acquiring and identifying whether the unique identification of the user logging in and selling the APP is located in a stored white list or not;
the interface acquisition module is used for acquiring a stored sales APP interface corresponding to the white list when the unique identifier of the user is identified to be located in the white list, wherein the sales APP interface comprises a chat plug-in with a technical support team;
the display module is used for displaying the sales APP interface acquired by the interface acquisition module on the terminal equipment of the user;
a session connection module for establishing a session connection between the user and a selected technical support person of the technical support team in response to the user's operation of opening the chat plug-in on the sales APP and selecting a technical support team;
and the session storage module is used for storing the session record between the user and the technical support personnel.
Preferably, the sales APP interface acquired by the interface acquisition module further includes a four-fund calculation tool, a four-fund calculation fund table is stored in the sales APP, and four-fund base numbers and four-fund payment proportions of each city are listed in the four-fund calculation fund table; the device also includes:
the formula loading module is used for responding to the operation that the user opens the four-fund calculation tool on the sales APP and selects a city, acquiring a four-fund base number and a four-fund payment proportion corresponding to the selected city from the four-fund calculation base table, and correspondingly adjusting an operation formula of the four-fund calculation tool according to the acquired four-fund base number and the four-fund payment proportion;
the calculation module is used for responding to a four-fund payment base number input by the user in the four-fund calculation tool and calculating a result according to the four-fund payment base number and the adjusted operation formula;
and the display module is also used for displaying the result calculated by the calculation module in the four-golden calculation tool.
The invention also discloses a computer device comprising a memory and a processor, wherein the memory stores a computer program, and the computer program is executed by the processor to realize the steps of any one of the technical support methods in the sales APP.
The invention also discloses a computer-readable storage medium, which is characterized in that a computer program is stored in the computer-readable storage medium, and the computer program can be executed by at least one processor to implement the steps of the technical support method in sales APP according to any one of the preceding claims.
The positive progress effects of the invention are as follows:
1) by accessing the chat plug-in the sales APP, sales personnel can find corresponding support teams through telephone, text, voice and other modes at any time, and solve problems possibly encountered in business development in time;
2) by adding the four-fund calculation tool in the sales APP, sales personnel do not need to search the four-fund calculation tool meeting customer conditions from the Internet, so that the business can be developed more efficiently.
Drawings
FIG. 1 is a flow chart of a first embodiment of a method for marketing technical support in an APP of the present invention;
FIG. 2 is a flow chart of a second embodiment of a method for technical support in sales APP of the present invention;
FIG. 3 shows a block diagram of a first embodiment of the technical support means in sales APP of the present invention;
FIG. 4 shows a block diagram of a second embodiment of the technical support means in sales APP of the present invention;
Fig. 5 shows a hardware architecture diagram of an embodiment of the computer apparatus of the present invention.
Detailed Description
The invention is further illustrated by the following examples, which are not intended to limit the scope of the invention.
Firstly, the invention provides a technical support method in sales APP, wherein the technical support mainly refers to adding a chat plug-in into the sales APP, so that a salesperson can directly get contact with corresponding technical support personnel in the sales APP by opening the chat plug-in.
In the first embodiment, as shown in fig. 1, the technical support method in sales APP includes the following steps:
step 01: and acquiring and identifying whether the unique identification of the user logging in and selling the APP is positioned in a stored white list.
The sales APP is oriented to sales personnel and partners, namely users using the sales APP refer to the sales personnel and the partners; and the salespersons who directly face the customers and answer the customer questions, namely, the objects needing to obtain technical support in time are the salespersons, so a white list is set here, the white list is actually the salesperson list, and the cooperation parties are not in the white list.
After each user (salesperson and partner) registers with the sales APP, the APP assigns a unique identifier to each user. For example: directly adopting the login number of the user as a unique identifier, and carrying out rearrangement on the login number registered by the user during registration so as to ensure that the login number of each user is uniquely identifiable; the unique identifier may also be randomly assigned, but needs to be associated with the login number of the user, and the login number registered by the user needs to be re-ranked during registration, so as to ensure that only one login number is associated with each unique identifier.
Once a user requests to log in and sell an APP through a login number, the request contains a unique identifier (the login number or a unique identifier associated with the login number) corresponding to the login number, so that the unique identifier of the user can be obtained when the login request of the user is received, and whether the unique identifier of the user is located in a white list or not can be identified when the login request of the user is authenticated. And the white list is preset in the system by a technician in advance.
Step 02: when the unique identification of the user is identified to be located in the white list, acquiring a stored sales APP interface corresponding to the white list, wherein the sales APP interface comprises a chat plug-in with a technical support team;
And when the unique identification of the user is identified not to be in the white list, acquiring a stored sales APP interface which is not corresponding to the white list, wherein the sales APP interface does not contain a chat plug-in.
The chat plug-in is used for facilitating a salesperson to find a corresponding technical support person when the salesperson encounters a technical problem in the process of carrying out sales service, so that the chat plug-in is only displayed in a sales account of the salesperson, and therefore the same sales APP has two display interfaces for the salesperson and non-salesperson. In other words, the identity of the logged-in user is confirmed through the white list, and the chat plug-in is displayed on the logged-in sales APP interface only when the logged-in user is a salesperson.
The chat plug-in is developed by an instant messaging (SDK) which is provided by the social cloud and can be embedded into a third-party APP (sales APP), and an API interface of the chat plug-in is also provided by the social cloud, namely, the chat plug-in is generated after the chat plug-in is packaged by using a chat tool developed by the SDK, and the third-party APP (sales APP) can be accessed into the chat plug-in and can be realized only by calling the API interface provided by the social cloud.
Step 03: and displaying the obtained sales APP interface on the terminal equipment of the user.
After the login user is confirmed to be a salesman, a sales APP interface containing the chat plug-in is displayed on the terminal equipment of the user, so that when the user needs to consult technical problems, the user can directly click the chat plug-in to find corresponding technical support staff.
And when the login user is confirmed to be a non-sales person (such as a partner), displaying a sales APP interface which does not contain the chat plug-in on the terminal equipment of the user.
Different APP interfaces are displayed for users without identities, so that the functions are prevented from being triggered by users who are not suitable for certain functions by mistake, and the problem that the work efficiency is influenced by invalid calling of technical support personnel is avoided.
Step 04: responsive to the user's operation of opening the chat plug-in on the sales APP and selecting a technical support team, establishing a conversational connection between the user and a technical support person in the selected technical support team.
There may be multiple technical support teams built in the chat plug-in, and the salesperson needs to select the corresponding technical support team to obtain professional support according to different problems of the customer, so that the object of session connection needs to be determined according to the selection of the salesperson.
In addition, there may be a plurality of technical support staff in each technical support team, and multiple consultation may be performed between the user and the technical support staff due to one problem or continuous problems, and in order to save consultation time, it is preferable to set a priority for the user to contact the contacted technical support staff, so that both parties are more familiar and communicate more smoothly, and consultation time can be saved to a certain extent. The method is realized by the following steps: inquiring whether a conversation record exists between technical support personnel in the technical support team and the user; if so, preferentially establishing session connection between the technical support personnel having session records with the user and the user; if not, randomly selecting a technical support person from the selected technical support team to establish a session connection with the user.
Furthermore, there may be multiple technical support staff in a technical support team having session records with the user, and at this time, one of the technical support staff having session records with the user is randomly selected to establish a session connection with the user. Of course, if the same problem or consecutive problems are better solved, semantic analysis can be introduced to analyze whether the problem exists in the session record, and if so, the technical support personnel corresponding to the session record are preferentially established to be connected with the session.
Step 05: a record of the session between the user and the technical support staff is saved.
After a user establishes a session with a certain technical support person, the session between the user and the technical support person is automatically recorded, wherein the session record comprises unique identifications of both parties of the session, session establishment time, session content and the like. The conversation record is stored, so that the user can communicate with the contacted technical support personnel preferentially, the two parties can check the previous conversation content conveniently, and the two parties are helped to recall the previous consultation progress when consulting the related problems.
In the second embodiment, based on the first embodiment, as shown in fig. 2, the technical support method in sales APP includes the following steps:
Step 01 is the same as the first embodiment, and is not described herein again.
Step 02 is the same as the first embodiment, except that: the sales APP interface further comprises a four-fund calculation tool, a four-fund calculation fund table is stored in the sales APP, and four-fund base numbers and four-fund payment proportions of all cities are listed in the four-fund calculation fund table.
Events such as social security, public accumulation and the like which need to be rapidly helped by the client are often encountered in the sales process, and the sales staff can only search for the four-fund calculator suitable for the cities where different clients are located from the Internet for calculation, so that the search is time-consuming and is easy to make mistakes. Therefore, the four kings are calculated to be a small tool to be added into the sales APP, and the sales staff can use the tool conveniently.
The four-fund calculation fund table is preset in the sales APP by a technician, and when the four-fund base number and/or the four-fund payment proportion are adjusted, the technician needs to adjust the four-fund calculation fund table in time so as to avoid calculation errors.
Steps 03-05 are the same as those of the first embodiment, and are not described herein.
Step 06: responding to the operation that the user opens the four-fund calculation tool on the sales APP and selects a city, acquiring a four-fund base number and a four-fund payment proportion corresponding to the selected city from the four-fund calculation base table, and correspondingly adjusting an operation formula of the four-fund calculation tool according to the acquired four-fund base number and the four-fund payment proportion.
Because the four-fund base number and the four-fund payment proportion of each city are different, when a salesperson needs to help a client to calculate four funds, a four-fund calculation tool on an interface needs to be clicked and a corresponding city is selected, the four-fund base number and the four-fund payment proportion can be automatically matched according to the selected city, and further, an operation formula can be automatically adjusted. Therefore, the sales personnel can help the client to calculate the four funds quickly and accurately, and the method is convenient and is not easy to make mistakes.
Step 07: responding to a four-fund payment base number input by the user in the four-fund calculation tool, calculating a result according to the four-fund payment base number and the adjusted operation formula, and displaying the result in the four-fund calculation tool.
After the city is selected, the salesperson only needs to input the four-fund payment base number of the customer on the interface, and the four-fund calculation tool can automatically calculate and display the four-fund.
Secondly, the invention proposes a technical support device in sales APP, said device 20 can be divided into one or more modules.
For example, fig. 3 shows a structure diagram of a first embodiment of the technical support apparatus 20 in the sales APP, in which embodiment, the apparatus 20 may be divided into an identification module 201, an interface acquisition module 202, a display module 203, a session connection module 204, and a session saving module 205. The following description will specifically describe the specific functions of the module 201 and 205.
The identification module 201 is configured to obtain and identify whether the unique identifier of the user logging in and selling the APP is located in a stored white list;
the interface obtaining module 202 is configured to obtain a stored sales APP interface corresponding to the white list when recognizing that the unique identifier of the user is located in the white list, where the sales APP interface includes a chat plug-in with a technical support team built therein; when the unique identification of the user is identified not to be in the white list, acquiring a stored sales APP interface which is not corresponding to the white list, wherein the sales APP interface does not include a chat plug-in;
the display module 203 is configured to display the sales APP interface acquired by the interface acquisition module on the terminal device of the user;
the session connection module 204 is configured to establish a session connection between the user and a selected technical support staff of the technical support team in response to the user opening the chat plug-in on the sales APP and selecting a technical support team;
the session saving module 205 is configured to save a record of the session between the user and the technical support staff.
For another example, fig. 4 shows a structure diagram of a second embodiment of the technical support apparatus 20 in sales APP, in this embodiment, the technical support apparatus 20 in sales APP may be further divided into an identification module 201, an interface obtaining module 202, a display module 203, a session connection module 204, a session saving module 205, a formula loading module 206, and a calculation module 207.
The module 201 and 205 are the same as those of the first embodiment, and are not described herein again.
The sales APP interface acquired by the interface acquisition module 202 further includes a four-fund calculation tool, a four-fund calculation fund table is stored in the sales APP, and four-fund base numbers and four-fund payment proportions of each city are listed in the four-fund calculation fund table;
the formula loading module 206 is configured to, in response to an operation of opening the four-fund calculation tool and selecting a city on the sales APP by the user, obtain a four-fund base number and a four-fund payment proportion corresponding to the selected city from the four-fund calculation fund table, and correspondingly adjust an operation formula of the four-fund calculation tool according to the obtained four-fund base number and the four-fund payment proportion.
The calculation module 207 is configured to respond to a four-fund payment base number input by the user in the four-fund calculation tool, and calculate a result according to the four-fund payment base number and the adjusted operation formula;
the display module 203 is further configured to display the result calculated by the calculation module in the four-fund calculation tool.
The invention further provides computer equipment.
Fig. 5 is a schematic diagram of a hardware architecture of an embodiment of the computer device according to the present invention. In the present embodiment, the computer device 2 is a device capable of automatically performing numerical calculation and/or information processing in accordance with a preset or stored instruction. For example, the server may be a smart phone, a tablet computer, a notebook computer, a desktop computer, a rack server, a blade server, a tower server, or a rack server (including an independent server or a server cluster composed of a plurality of servers). As shown, the computer device 2 includes, but is not limited to, at least a memory 21, a processor 22, and a network interface 23 communicatively coupled to each other via a system bus. Wherein:
The memory 21 includes at least one type of computer-readable storage medium including a flash memory, a hard disk, a multimedia card, a card type memory (e.g., SD or DX memory, etc.), a Random Access Memory (RAM), a Static Random Access Memory (SRAM), a Read Only Memory (ROM), an Electrically Erasable Programmable Read Only Memory (EEPROM), a Programmable Read Only Memory (PROM), a magnetic memory, a magnetic disk, an optical disk, etc. In some embodiments, the memory 21 may be an internal storage unit of the computer device 2, such as a hard disk or a memory of the computer device 2. In other embodiments, the memory 21 may also be an external storage device of the computer device 2, such as a plug-in hard disk, a Smart Media Card (SMC), a Secure Digital (SD) Card, a Flash memory Card (Flash Card), and the like provided on the computer device 2. Of course, the memory 21 may also comprise both an internal storage unit of the computer device 2 and an external storage device thereof. In this embodiment, the memory 21 is generally used for storing an operating system and various application software installed in the computer device 2, such as a computer program for implementing the technical support method in the sales APP. Further, the memory 21 may also be used to temporarily store various types of data that have been output or are to be output.
The processor 22 may be a Central Processing Unit (CPU), controller, microcontroller, microprocessor, or other data Processing chip in some embodiments. The processor 22 is generally configured to control the overall operation of the computer device 2, such as performing control and processing related to data interaction or communication with the computer device 2. In this embodiment, the processor 22 is configured to run program codes stored in the memory 21 or process data, for example, run a computer program for implementing the technical support method in the sales APP.
The network interface 23 may comprise a wireless network interface or a wired network interface, and the network interface 23 is typically used to establish a communication connection between the computer device 2 and other computer devices. For example, the network interface 23 is used to connect the computer device 2 to an external terminal through a network, establish a data transmission channel and a communication connection between the computer device 2 and the external terminal, and the like. The network may be a wireless or wired network such as an Intranet (Intranet), the Internet (Internet), a Global System of Mobile communication (GSM), Wideband Code Division Multiple Access (WCDMA), a 4G network, a 5G network, Bluetooth (Bluetooth), Wi-Fi, and the like.
It is noted that fig. 5 only shows the computer device 2 with components 21-23, but it is to be understood that not all shown components are required to be implemented, and that more or less components may be implemented instead.
In the present embodiment, the computer program stored in the memory 21 for implementing the technical support method in the sales APP may be executed by one or more processors (in the present embodiment, the processor 22) to perform the following steps:
step 01: acquiring and identifying whether the unique identification of the user logging in and selling the APP is located in a stored white list or not;
step 02: when the unique identification of the user is identified to be located in the white list, acquiring a stored sales APP interface corresponding to the white list, wherein the sales APP interface comprises a chat plug-in with a technical support team; when the unique identification of the user is identified not to be in the white list, acquiring a stored sales APP interface which is not corresponding to the white list, wherein the sales APP interface does not include a chat plug-in;
step 03: displaying the obtained sales APP interface on the terminal equipment of the user;
step 04: responsive to the user's operation of opening the chat plug-in on the sales APP and selecting a technical support team, establishing a session connection between the user and a selected technical support person of the technical support team;
Step 05: a record of the session between the user and the technical support staff is saved.
In an embodiment, the sales APP interface in step 02 further includes a four-fund calculation tool, a four-fund calculation fund table is stored in the sales APP, and four-fund base numbers and four-fund payment proportions of each city are listed in the four-fund calculation fund table; further comprising the steps of:
step 06: responding to the operation that the user opens the four-fund calculation tool on the sales APP and selects a city, acquiring a four-fund base number and a four-fund payment proportion corresponding to the selected city from the four-fund calculation base table, and correspondingly adjusting an operation formula of the four-fund calculation tool according to the acquired four-fund base number and the four-fund payment proportion;
step 07: responding to a four-fund payment base number input by the user in the four-fund calculation tool, calculating a result according to the four-fund payment base number and the adjusted operation formula, and displaying the result in the four-fund calculation tool.
Furthermore, the present invention is a computer-readable storage medium, which is a non-volatile readable storage medium, and in which a computer program is stored, where the computer program can be executed by at least one processor to implement the operations of the technical support method or apparatus in sales APP described above.
The computer-readable storage medium includes, among others, a flash memory, a hard disk, a multimedia card, a card-type memory (e.g., SD or DX memory, etc.), a Random Access Memory (RAM), a Static Random Access Memory (SRAM), a read-only memory (ROM), an electrically erasable programmable read-only memory (EEPROM), a programmable read-only memory (PROM), a magnetic memory, a magnetic disk, an optical disk, and the like. In some embodiments, the computer readable storage medium may be an internal storage unit of the computer device, such as a hard disk or a memory of the computer device. In other embodiments, the computer readable storage medium may be an external storage device of the computer device, such as a plug-in hard disk, a Smart Media Card (SMC), a Secure Digital (SD) Card, a Flash memory Card (Flash Card), etc. provided on the computer device. Of course, the computer-readable storage medium may also include both internal and external storage devices of the computer device. In this embodiment, the computer-readable storage medium is generally used for storing an operating system and various types of application software installed in a computer device, such as the aforementioned computer program for implementing the technical support method in the sales APP. Further, the computer-readable storage medium may also be used to temporarily store various types of data that have been output or are to be output.
While specific embodiments of the invention have been described above, it will be appreciated by those skilled in the art that this is by way of example only, and that the scope of the invention is defined by the appended claims. Various changes and modifications to these embodiments may be made by those skilled in the art without departing from the spirit and scope of the invention, and these changes and modifications are within the scope of the invention.

Claims (10)

1. A technical support method in sales APP is characterized by comprising the following steps:
acquiring and identifying whether the unique identification of the user logging in and selling the APP is located in a stored white list or not;
when the unique identification of the user is identified to be located in the white list, acquiring a stored sales APP interface corresponding to the white list, wherein the sales APP interface comprises a chat plug-in with a technical support team; the sales team and the technical support team are bound and correspond to each other through the white list;
displaying the obtained sales APP interface on the terminal equipment of the user;
responding to the operation that the user opens the chat plug-in on the sales APP and selects a technical support team, inquiring whether a session record exists between technical support personnel in the technical support team and the user, when more than one technical support personnel in the technical support team and the user have the session record, analyzing whether the session record has a problem for the current time through semantic analysis, and if so, establishing a session connection between the technical support personnel and the user according to the unique identification of the technical support personnel contained in the session record;
And saving a session record between the user and the technical support personnel, wherein the session record comprises unique identifications of both parties of the session, session establishment time and session content.
2. The method of claim 1, wherein when it is recognized that the unique identifier of the user is not in the white list, a stored sales APP interface that does not correspond to the white list is obtained, and the sales APP interface does not include a chat plug-in.
3. The method of claim 1,
if the technical support staff in the technical support team are not inquired, whether a conversation record exists between the technical support staff and the user is inquired;
randomly selecting a technical support person from the selected technical support team to establish a session connection with the user.
4. The method of claim 1, wherein if more than one technical support staff in the technical support team has a recorded session with the user, one of the technical support staff is randomly selected to establish a session connection with the user from the technical support staff having the recorded session with the user.
5. The method according to claim 1 or 2, wherein the sales APP interface further comprises a four-fund calculation tool, a four-fund calculation fund table is stored in the sales APP, and the four-fund calculation fund table lists the four-fund base number and the four-fund payment proportion of each city.
6. The method of claim 5, further comprising the steps of:
responding to the operation that the user opens the four-fund calculation tool on the sales APP and selects a city, acquiring a four-fund base number and a four-fund payment proportion corresponding to the selected city from the four-fund calculation base table, and correspondingly adjusting an operation formula of the four-fund calculation tool according to the acquired four-fund base number and the four-fund payment proportion;
responding to a four-fund payment base number input by the user in the four-fund calculation tool, calculating a result according to the four-fund payment base number and the adjusted operation formula, and displaying the result in the four-fund calculation tool.
7. Technical support apparatus in sales APP, comprising:
the identification module is used for acquiring and identifying whether the unique identification of the user logging in and selling the APP is located in a stored white list or not;
the interface acquisition module is used for acquiring a stored sales APP interface corresponding to the white list when the unique identifier of the user is identified to be located in the white list, wherein the sales APP interface comprises a chat plug-in with a technical support team; the sales team and the technical support team are bound and correspond to each other through the white list;
The display module is used for displaying the sales APP interface acquired by the interface acquisition module on the terminal equipment of the user;
a session connection module, configured to, in response to an operation of the user opening the chat plug-in on the sales APP and selecting a technical support team, query whether a session record exists between a technical support staff in the technical support team and the user, and when a session record exists between more than one technical support staff in the technical support team and the user, analyze whether a problem in the session record exists through semantic analysis, and if so, establish a session connection between the technical support staff and the user according to a unique identifier of the technical support staff included in the session record;
and the session storage module is used for storing session records between the user and the technical support personnel, wherein the session records comprise unique identifications of both parties of the session, session establishment time and session content.
8. The apparatus according to claim 7, wherein the sales APP interface obtained by the interface obtaining module further includes a four-fund calculation tool, a four-fund calculation fund table is stored in the sales APP, and four-fund base numbers and four-fund payment proportions of each city are listed in the four-fund calculation fund table; the device also includes:
The formula loading module is used for responding to the operation that the user opens the four-fund calculation tool on the sales APP and selects a city, acquiring a four-fund base number and a four-fund payment proportion corresponding to the selected city from the four-fund calculation base table, and correspondingly adjusting an operation formula of the four-fund calculation tool according to the acquired four-fund base number and the four-fund payment proportion;
the calculation module is used for responding to a four-fund payment base number input by the user in the four-fund calculation tool and calculating a result according to the four-fund payment base number and the adjusted operation formula;
and the display module is also used for displaying the result calculated by the calculation module in the four-golden calculation tool.
9. Computer device comprising a memory and a processor, characterized in that said memory has stored thereon a computer program which, when executed by said processor, carries out the steps of the technical support method in sales APP of any one of claims 1-6.
10. A computer-readable storage medium, having stored therein a computer program executable by at least one processor to perform the steps of the method for technical support in sales APP of any one of claims 1-6.
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