CN107688950B - 家电售后咨询方法、电子设备和计算机可读存储介质 - Google Patents

家电售后咨询方法、电子设备和计算机可读存储介质 Download PDF

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CN107688950B
CN107688950B CN201710778924.8A CN201710778924A CN107688950B CN 107688950 B CN107688950 B CN 107688950B CN 201710778924 A CN201710778924 A CN 201710778924A CN 107688950 B CN107688950 B CN 107688950B
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sale
consultation
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input
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CN107688950A (zh
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陈亦辉
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Midea Group Co Ltd
GD Midea Air Conditioning Equipment Co Ltd
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Midea Group Co Ltd
GD Midea Air Conditioning Equipment Co Ltd
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Priority to PCT/CN2018/084790 priority patent/WO2019041851A1/fr
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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/01—Customer relationship services
    • G06Q30/015—Providing customer assistance, e.g. assisting a customer within a business location or via helpdesk
    • G06Q30/016—After-sales
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
    • G06F16/33—Querying
    • G06F16/332—Query formulation
    • G06F16/3329—Natural language query formulation or dialogue systems

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  • Engineering & Computer Science (AREA)
  • Physics & Mathematics (AREA)
  • Theoretical Computer Science (AREA)
  • Mathematical Physics (AREA)
  • General Physics & Mathematics (AREA)
  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Human Computer Interaction (AREA)
  • General Business, Economics & Management (AREA)
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  • Development Economics (AREA)
  • Artificial Intelligence (AREA)
  • Strategic Management (AREA)
  • Accounting & Taxation (AREA)
  • Computational Linguistics (AREA)
  • Data Mining & Analysis (AREA)
  • Databases & Information Systems (AREA)
  • General Engineering & Computer Science (AREA)
  • Information Retrieval, Db Structures And Fs Structures Therefor (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
CN201710778924.8A 2017-08-31 2017-08-31 家电售后咨询方法、电子设备和计算机可读存储介质 Active CN107688950B (zh)

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Application Number Priority Date Filing Date Title
CN201710778924.8A CN107688950B (zh) 2017-08-31 2017-08-31 家电售后咨询方法、电子设备和计算机可读存储介质
PCT/CN2018/084790 WO2019041851A1 (fr) 2017-08-31 2018-04-27 Procédé de conseil après-vente d'appareil ménager, dispositif électronique et support de stockage lisible par ordinateur

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CN201710778924.8A CN107688950B (zh) 2017-08-31 2017-08-31 家电售后咨询方法、电子设备和计算机可读存储介质

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CN107688950B true CN107688950B (zh) 2022-03-11

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WO (1) WO2019041851A1 (fr)

Families Citing this family (8)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN107688950B (zh) * 2017-08-31 2022-03-11 广东美的制冷设备有限公司 家电售后咨询方法、电子设备和计算机可读存储介质
CN110322093B (zh) * 2018-03-30 2024-03-08 阿里巴巴集团控股有限公司 信息处理方法、信息显示方法、装置及计算设备
CN110046903A (zh) * 2019-01-15 2019-07-23 阿里巴巴集团控股有限公司 数据处理方法、系统、服务器及可读存储介质
CN111105319A (zh) * 2019-09-16 2020-05-05 安徽农网农业科技有限公司 一种农产品销售管理系统
CN111210239B (zh) * 2020-01-13 2023-08-22 杭州沃朴物联科技有限公司 售后信息处理方法、设备及介质
CN111787007B (zh) * 2020-06-30 2022-09-16 北京天融信网络安全技术有限公司 信息处理方法、装置、电子设备及存储介质
CN112819489A (zh) * 2021-03-26 2021-05-18 无锡市乐智优电子商务有限公司 一种新型电子商务售后服务系统
CN115016946A (zh) * 2022-08-03 2022-09-06 深圳市星卡软件技术开发有限公司 用户咨询处理方法和系统

Citations (4)

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CN103092875A (zh) * 2011-11-04 2013-05-08 中国移动通信集团贵州有限公司 一种基于文本的搜索方法及搜索装置
US8719015B2 (en) * 2009-12-11 2014-05-06 Samsung Electronics Co., Ltd. Dialogue system and method for responding to multimodal input using calculated situation adaptability
CN104461525A (zh) * 2014-11-27 2015-03-25 韩慧健 一种可自定义的智能咨询平台生成系统
CN106339879A (zh) * 2016-08-11 2017-01-18 深圳创维－Rgb电子有限公司 一种解决用户售后问题的方法及装置

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* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN101101594A (zh) * 2007-06-12 2008-01-09 无敌科技(西安)有限公司 一种实时句子辅助写作方法及系统
US20130007644A1 (en) * 2010-03-12 2013-01-03 Nec Corporation Profiling system, profiling method and recording medium
CN102193999A (zh) * 2011-05-09 2011-09-21 北京百度网讯科技有限公司 一种对搜索结果进行排序的方法及设备
CN106021463B (zh) * 2016-05-17 2019-07-09 北京百度网讯科技有限公司 基于人工智能提供智能服务的方法、智能服务系统及智能终端
CN106383875B (zh) * 2016-09-09 2019-10-15 北京百度网讯科技有限公司 基于人工智能的人机交互方法和装置
CN106447356A (zh) * 2016-09-27 2017-02-22 美的智慧家居科技有限公司 一种用于辅助安装电器的方法、服务器、终端及系统
CN107688950B (zh) * 2017-08-31 2022-03-11 广东美的制冷设备有限公司 家电售后咨询方法、电子设备和计算机可读存储介质

Patent Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US8719015B2 (en) * 2009-12-11 2014-05-06 Samsung Electronics Co., Ltd. Dialogue system and method for responding to multimodal input using calculated situation adaptability
CN103092875A (zh) * 2011-11-04 2013-05-08 中国移动通信集团贵州有限公司 一种基于文本的搜索方法及搜索装置
CN104461525A (zh) * 2014-11-27 2015-03-25 韩慧健 一种可自定义的智能咨询平台生成系统
CN106339879A (zh) * 2016-08-11 2017-01-18 深圳创维－Rgb电子有限公司 一种解决用户售后问题的方法及装置

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CN107688950A (zh) 2018-02-13

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