CN102474521B - 用于控制联络中心中的通信信道建立的方法和系统 - Google Patents
用于控制联络中心中的通信信道建立的方法和系统 Download PDFInfo
- Publication number
- CN102474521B CN102474521B CN201080038229.4A CN201080038229A CN102474521B CN 102474521 B CN102474521 B CN 102474521B CN 201080038229 A CN201080038229 A CN 201080038229A CN 102474521 B CN102474521 B CN 102474521B
- Authority
- CN
- China
- Prior art keywords
- license
- communication channel
- service provider
- provider terminal
- terminal
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Expired - Fee Related
Links
- 238000004891 communication Methods 0.000 title claims abstract description 64
- 238000000034 method Methods 0.000 title claims abstract description 39
- 238000005516 engineering process Methods 0.000 description 11
- 238000004590 computer program Methods 0.000 description 5
- 238000007726 management method Methods 0.000 description 5
- 235000012364 Peperomia pellucida Nutrition 0.000 description 1
- 240000007711 Peperomia pellucida Species 0.000 description 1
- 238000004458 analytical method Methods 0.000 description 1
- 238000012946 outsourcing Methods 0.000 description 1
- 238000012546 transfer Methods 0.000 description 1
- 238000012795 verification Methods 0.000 description 1
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
- H04M3/5232—Call distribution algorithms
- H04M3/5235—Dependent on call type or called number [DNIS]
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L12/00—Data switching networks
- H04L12/02—Details
- H04L12/22—Arrangements for preventing the taking of data from a data transmission channel without authorisation
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L12/00—Data switching networks
- H04L12/02—Details
- H04L12/12—Arrangements for remote connection or disconnection of substations or of equipment thereof
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L12/00—Data switching networks
- H04L12/02—Details
- H04L12/16—Arrangements for providing special services to substations
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L63/00—Network architectures or network communication protocols for network security
- H04L63/10—Network architectures or network communication protocols for network security for controlling access to devices or network resources
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2203/00—Aspects of automatic or semi-automatic exchanges
- H04M2203/60—Aspects of automatic or semi-automatic exchanges related to security aspects in telephonic communication systems
- H04M2203/6018—Subscriber or terminal logon/logoff
Landscapes
- Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Computer Networks & Wireless Communication (AREA)
- Marketing (AREA)
- Computer Security & Cryptography (AREA)
- Business, Economics & Management (AREA)
- Computing Systems (AREA)
- General Engineering & Computer Science (AREA)
- Computer Hardware Design (AREA)
- Telephonic Communication Services (AREA)
- Information Transfer Between Computers (AREA)
- Mobile Radio Communication Systems (AREA)
- Storage Device Security (AREA)
- Data Exchanges In Wide-Area Networks (AREA)
Abstract
Description
Claims (12)
Applications Claiming Priority (3)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US12/549534 | 2009-08-28 | ||
US12/549,534 US8275118B2 (en) | 2009-08-28 | 2009-08-28 | Method and system for controlling establishment of communication channels in a contact centre |
PCT/GB2010/001632 WO2011023968A2 (en) | 2009-08-28 | 2010-08-27 | Method and system for controlling establishment of communication channels in a contact centre |
Publications (2)
Publication Number | Publication Date |
---|---|
CN102474521A CN102474521A (zh) | 2012-05-23 |
CN102474521B true CN102474521B (zh) | 2015-02-04 |
Family
ID=43589815
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
CN201080038229.4A Expired - Fee Related CN102474521B (zh) | 2009-08-28 | 2010-08-27 | 用于控制联络中心中的通信信道建立的方法和系统 |
Country Status (9)
Country | Link |
---|---|
US (4) | US8275118B2 (zh) |
EP (1) | EP2471239A2 (zh) |
JP (1) | JP5518195B2 (zh) |
KR (1) | KR20120082882A (zh) |
CN (1) | CN102474521B (zh) |
BR (1) | BR112012004481A2 (zh) |
CA (1) | CA2771197A1 (zh) |
RU (1) | RU2012111980A (zh) |
WO (1) | WO2011023968A2 (zh) |
Families Citing this family (7)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US8275118B2 (en) * | 2009-08-28 | 2012-09-25 | Rockstar Bidco, L.P. | Method and system for controlling establishment of communication channels in a contact centre |
US9645794B2 (en) | 2014-09-23 | 2017-05-09 | Texas Instruments Incorporated | Homogeneous atomic pattern for double, add, and subtract operations for digital authentication using elliptic curve cryptography |
US9786619B2 (en) | 2015-12-31 | 2017-10-10 | Taiwan Semiconductor Manufacturing Company, Ltd. | Semiconductor structure and manufacturing method thereof |
US10498692B2 (en) * | 2016-02-11 | 2019-12-03 | T-Mobile Usa, Inc. | Selective call connection system with in-flight control |
US10122860B1 (en) * | 2017-07-10 | 2018-11-06 | Afiniti Europe Technologies Limited | Techniques for estimating expected performance in a task assignment system |
US10979103B2 (en) | 2019-06-28 | 2021-04-13 | T-Mobile Usa, Inc. | Wireless backhaul using relay nodes in a cellular network |
CN114915453A (zh) * | 2022-04-14 | 2022-08-16 | 浙江网商银行股份有限公司 | 访问响应方法以及装置 |
Citations (2)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
CN1474531A (zh) * | 2002-06-05 | 2004-02-11 | ��ʽ����Ntt����Ħ | 呼叫许可控制方法及其该方法所应用的通信系统 |
CN101119317A (zh) * | 2007-08-31 | 2008-02-06 | 华为技术有限公司 | 分配许可的方法、设备及系统 |
Family Cites Families (9)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US5671412A (en) * | 1995-07-28 | 1997-09-23 | Globetrotter Software, Incorporated | License management system for software applications |
US6430619B1 (en) * | 1999-05-06 | 2002-08-06 | Cisco Technology, Inc. | Virtual private data network session count limitation |
KR20040029389A (ko) * | 2001-08-01 | 2004-04-06 | 마쯔시다덴기산교 가부시키가이샤 | 컨텐츠 이용 권리를 관리하기 위한 장치 및 방법 |
US7107344B2 (en) * | 2001-08-16 | 2006-09-12 | International Business Machines Corporation | Connection allocation technology |
US7197550B2 (en) * | 2001-08-23 | 2007-03-27 | The Directv Group, Inc. | Automated configuration of a virtual private network |
US7729688B2 (en) * | 2003-12-08 | 2010-06-01 | Ipventure, Inc. | Systems and processes to manage multiple modes of communication |
US8588400B2 (en) * | 2008-02-21 | 2013-11-19 | International Business Machines Corporation | Category based organization and monitoring of customer service help sessions |
EP2335177A4 (en) * | 2008-10-06 | 2012-06-20 | Ericsson Telefon Ab L M | DIGITAL RIGHTS MANAGEMENT IN A USER-CONTROLLED ENVIRONMENT |
US8275118B2 (en) * | 2009-08-28 | 2012-09-25 | Rockstar Bidco, L.P. | Method and system for controlling establishment of communication channels in a contact centre |
-
2009
- 2009-08-28 US US12/549,534 patent/US8275118B2/en not_active Expired - Fee Related
-
2010
- 2010-08-27 RU RU2012111980/08A patent/RU2012111980A/ru not_active Application Discontinuation
- 2010-08-27 EP EP10752604A patent/EP2471239A2/en not_active Withdrawn
- 2010-08-27 JP JP2012526117A patent/JP5518195B2/ja not_active Expired - Fee Related
- 2010-08-27 BR BR112012004481A patent/BR112012004481A2/pt not_active IP Right Cessation
- 2010-08-27 WO PCT/GB2010/001632 patent/WO2011023968A2/en active Application Filing
- 2010-08-27 CN CN201080038229.4A patent/CN102474521B/zh not_active Expired - Fee Related
- 2010-08-27 CA CA2771197A patent/CA2771197A1/en not_active Abandoned
- 2010-08-27 KR KR1020127007883A patent/KR20120082882A/ko active IP Right Grant
-
2012
- 2012-09-21 US US13/624,267 patent/US8559616B2/en not_active Expired - Fee Related
-
2013
- 2013-06-06 US US13/911,528 patent/US20130269005A1/en not_active Abandoned
- 2013-09-19 US US14/031,601 patent/US20140016769A1/en not_active Abandoned
Patent Citations (2)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
CN1474531A (zh) * | 2002-06-05 | 2004-02-11 | ��ʽ����Ntt����Ħ | 呼叫许可控制方法及其该方法所应用的通信系统 |
CN101119317A (zh) * | 2007-08-31 | 2008-02-06 | 华为技术有限公司 | 分配许可的方法、设备及系统 |
Also Published As
Publication number | Publication date |
---|---|
JP2013503537A (ja) | 2013-01-31 |
US20140016769A1 (en) | 2014-01-16 |
CA2771197A1 (en) | 2011-03-03 |
US20130269005A1 (en) | 2013-10-10 |
WO2011023968A3 (en) | 2011-04-28 |
US8275118B2 (en) | 2012-09-25 |
US8559616B2 (en) | 2013-10-15 |
EP2471239A2 (en) | 2012-07-04 |
JP5518195B2 (ja) | 2014-06-11 |
WO2011023968A2 (en) | 2011-03-03 |
BR112012004481A2 (pt) | 2016-03-22 |
US20110051921A1 (en) | 2011-03-03 |
CN102474521A (zh) | 2012-05-23 |
KR20120082882A (ko) | 2012-07-24 |
RU2012111980A (ru) | 2013-10-10 |
US20130016824A1 (en) | 2013-01-17 |
Similar Documents
Publication | Publication Date | Title |
---|---|---|
CN102474521B (zh) | 用于控制联络中心中的通信信道建立的方法和系统 | |
CN102257800B (zh) | 用于将业务规则管理系统与交互管理系统集成的方法和系统 | |
EP2869545B1 (en) | Method and device for distributing mobile attendant call | |
CN103035058B (zh) | 银行排队信息处理系统及处理方法 | |
CN105243559A (zh) | 客户分配方法及装置 | |
CN112672357B (zh) | 处理业务系统中用户账号的方法、装置及计算机设备 | |
CN110944088A (zh) | 基于虚拟电话号码呼叫的方法、装置、存储介质及服务器 | |
CN104219326A (zh) | 保洁服务信息管理系统中的资源共享装置和方法 | |
CN106330683A (zh) | 一种多媒体座席系统 | |
CN108712440A (zh) | 用户信息管理方法、装置、服务器及存储介质 | |
CN101174968B (zh) | 管理即时通信的方法和基于即时通信方式的客户服务系统 | |
CN103563314A (zh) | 用于被动通信服务的系统和方法 | |
CN115883309B (zh) | 基于saas模式的多业务上下游多协议接入平台及方法 | |
CN110378494B (zh) | 远程面签方法、装置、存储介质及计算机设备 | |
CN109873720A (zh) | 一种基于企业公众号的云中心智能运维方法及系统 | |
CN1859498B (zh) | 电话号码租用的实现方法 | |
JP2008109235A (ja) | 情報処理受付方法及びそのシステム | |
CN112348515A (zh) | 一种业务处理方法及业务服务系统 | |
CN106980950B (zh) | 一种基于移动社交的物资供应管理方法及系统 | |
CN203012834U (zh) | 银行排队信息处理系统 | |
KR20100066379A (ko) | 서비스 객체의 선택적 공유를 이용한 객체공유 서비스 제공 시스템 및 그 방법 | |
CN105228259A (zh) | 通信业务资源分享的方法及装置 | |
JP2019103139A (ja) | コールセンター業務システム | |
KR20120097120A (ko) | 대리운전 서비스 중개 시스템 및 방법 | |
JP2008107932A (ja) | 情報提供方法及びそのシステム |
Legal Events
Date | Code | Title | Description |
---|---|---|---|
C06 | Publication | ||
PB01 | Publication | ||
C10 | Entry into substantive examination | ||
SE01 | Entry into force of request for substantive examination | ||
ASS | Succession or assignment of patent right |
Owner name: NORTEL NETWORKS CO., LTD. Free format text: FORMER OWNER: NORTEL NETWORKS LTD. Effective date: 20121102 |
|
C41 | Transfer of patent application or patent right or utility model | ||
TA01 | Transfer of patent application right |
Effective date of registration: 20121102 Address after: American New York Applicant after: Yanxing Bideke Co., Ltd. Address before: Quebec Applicant before: NORTEL NETWORKS LTD [CA] |
|
C14 | Grant of patent or utility model | ||
GR01 | Patent grant | ||
CF01 | Termination of patent right due to non-payment of annual fee |
Granted publication date: 20150204 Termination date: 20150827 |
|
EXPY | Termination of patent right or utility model |