CN101340494A - 一种呼叫中心的通告方法及系统 - Google Patents
一种呼叫中心的通告方法及系统 Download PDFInfo
- Publication number
- CN101340494A CN101340494A CNA2008101345780A CN200810134578A CN101340494A CN 101340494 A CN101340494 A CN 101340494A CN A2008101345780 A CNA2008101345780 A CN A2008101345780A CN 200810134578 A CN200810134578 A CN 200810134578A CN 101340494 A CN101340494 A CN 101340494A
- Authority
- CN
- China
- Prior art keywords
- session
- client
- broadcast
- call center
- operator
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Granted
Links
Images
Classifications
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/428—Arrangements for placing incoming calls on hold
- H04M3/4285—Notifying, informing or entertaining a held party while on hold, e.g. Music On Hold
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2203/00—Aspects of automatic or semi-automatic exchanges
- H04M2203/20—Aspects of automatic or semi-automatic exchanges related to features of supplementary services
- H04M2203/205—Broadcasting
Landscapes
- Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Business, Economics & Management (AREA)
- Marketing (AREA)
- Multimedia (AREA)
- Telephonic Communication Services (AREA)
Abstract
Description
Claims (13)
Priority Applications (4)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
CN2008101345780A CN101340494B (zh) | 2008-07-29 | 2008-07-29 | 一种呼叫中心的通告方法及系统 |
EP09802411A EP2190177A1 (en) | 2008-07-29 | 2009-07-28 | Notifying method and system of the call center |
PCT/CN2009/072943 WO2010012218A1 (zh) | 2008-07-29 | 2009-07-28 | 一种呼叫中心的通告方法及系统 |
US12/760,347 US20100195814A1 (en) | 2008-07-29 | 2010-04-14 | Notification method and system of call center |
Applications Claiming Priority (1)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
CN2008101345780A CN101340494B (zh) | 2008-07-29 | 2008-07-29 | 一种呼叫中心的通告方法及系统 |
Publications (2)
Publication Number | Publication Date |
---|---|
CN101340494A true CN101340494A (zh) | 2009-01-07 |
CN101340494B CN101340494B (zh) | 2011-03-16 |
Family
ID=40214442
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
CN2008101345780A Expired - Fee Related CN101340494B (zh) | 2008-07-29 | 2008-07-29 | 一种呼叫中心的通告方法及系统 |
Country Status (4)
Country | Link |
---|---|
US (1) | US20100195814A1 (zh) |
EP (1) | EP2190177A1 (zh) |
CN (1) | CN101340494B (zh) |
WO (1) | WO2010012218A1 (zh) |
Cited By (6)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
WO2010012218A1 (zh) * | 2008-07-29 | 2010-02-04 | 华为技术有限公司 | 一种呼叫中心的通告方法及系统 |
CN102136918A (zh) * | 2010-12-13 | 2011-07-27 | 华为技术有限公司 | 一种远程接入广播的方法、装置及系统 |
CN109314739A (zh) * | 2016-03-28 | 2019-02-05 | 瑞可利有限公司 | 管理排号的系统、服务器、方法及程序 |
CN110140345A (zh) * | 2017-02-08 | 2019-08-16 | 艾可慕株式会社 | 声音通信系统、中继装置、终端装置、会话管理方法以及程序 |
CN110351306A (zh) * | 2019-08-14 | 2019-10-18 | 北京直真科技股份有限公司 | 一种合理利用tl1连接的管理方法 |
CN112671823A (zh) * | 2015-10-19 | 2021-04-16 | 格林伊登美国控股有限责任公司 | 基于机器学习的交互到联络中心代理的最优路由 |
Families Citing this family (5)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US20120134487A1 (en) * | 2010-11-29 | 2012-05-31 | Avaya Inc. | Predicted percent service level |
US8577018B1 (en) | 2011-03-18 | 2013-11-05 | Shoretel, Inc. | Systems and methods for providing agent queues |
US10277741B2 (en) * | 2013-03-15 | 2019-04-30 | Genesys Telecommunications Laboratories, Inc. | System and method for transmitting signaling and media from a hybrid contact center operations environment |
CN104429052A (zh) * | 2013-07-04 | 2015-03-18 | 华为技术有限公司 | 语音呼叫的处理方法、装置与系统 |
US20230029645A1 (en) * | 2021-07-27 | 2023-02-02 | Jpmorgan Chase Bank, N.A. | Method and system for providing secure conversation gateway |
Family Cites Families (7)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
WO2001040959A1 (en) * | 1999-12-02 | 2001-06-07 | Lightning Rod Software, Inc. | System with multi-media real-time queue monitor |
US6801619B1 (en) * | 2000-09-28 | 2004-10-05 | Helpcaster Technologies Inc. | Device and system to facilitate remote customer-service |
CN100456787C (zh) * | 2004-05-19 | 2009-01-28 | 华为技术有限公司 | 呼叫排队方法 |
CN101222549B (zh) * | 2007-11-13 | 2010-08-25 | 华为技术有限公司 | 一种ip呼叫中心和视频呼叫业务实现方法 |
CN101188644A (zh) * | 2007-12-26 | 2008-05-28 | 中国工商银行股份有限公司 | 银行语音服务方法与系统 |
CN101227532B (zh) * | 2008-01-31 | 2010-11-03 | 中国电信股份有限公司 | 一种基于软排队的视频排队方法和系统 |
CN101340494B (zh) * | 2008-07-29 | 2011-03-16 | 华为技术有限公司 | 一种呼叫中心的通告方法及系统 |
-
2008
- 2008-07-29 CN CN2008101345780A patent/CN101340494B/zh not_active Expired - Fee Related
-
2009
- 2009-07-28 WO PCT/CN2009/072943 patent/WO2010012218A1/zh active Application Filing
- 2009-07-28 EP EP09802411A patent/EP2190177A1/en not_active Withdrawn
-
2010
- 2010-04-14 US US12/760,347 patent/US20100195814A1/en not_active Abandoned
Cited By (8)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
WO2010012218A1 (zh) * | 2008-07-29 | 2010-02-04 | 华为技术有限公司 | 一种呼叫中心的通告方法及系统 |
CN102136918A (zh) * | 2010-12-13 | 2011-07-27 | 华为技术有限公司 | 一种远程接入广播的方法、装置及系统 |
CN102136918B (zh) * | 2010-12-13 | 2013-04-17 | 华为技术有限公司 | 一种远程接入广播的方法、装置及系统 |
CN112671823A (zh) * | 2015-10-19 | 2021-04-16 | 格林伊登美国控股有限责任公司 | 基于机器学习的交互到联络中心代理的最优路由 |
CN109314739A (zh) * | 2016-03-28 | 2019-02-05 | 瑞可利有限公司 | 管理排号的系统、服务器、方法及程序 |
CN110140345A (zh) * | 2017-02-08 | 2019-08-16 | 艾可慕株式会社 | 声音通信系统、中继装置、终端装置、会话管理方法以及程序 |
CN110140345B (zh) * | 2017-02-08 | 2021-06-29 | 艾可慕株式会社 | 声音通信系统、终端装置以及记录介质 |
CN110351306A (zh) * | 2019-08-14 | 2019-10-18 | 北京直真科技股份有限公司 | 一种合理利用tl1连接的管理方法 |
Also Published As
Publication number | Publication date |
---|---|
WO2010012218A1 (zh) | 2010-02-04 |
EP2190177A1 (en) | 2010-05-26 |
CN101340494B (zh) | 2011-03-16 |
US20100195814A1 (en) | 2010-08-05 |
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Legal Events
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C06 | Publication | ||
PB01 | Publication | ||
C10 | Entry into substantive examination | ||
SE01 | Entry into force of request for substantive examination | ||
C14 | Grant of patent or utility model | ||
GR01 | Patent grant | ||
ASS | Succession or assignment of patent right |
Owner name: YANG BINBIN Free format text: FORMER OWNER: HUIZHOU ZHITAI ENTERPRISE MANAGEMENT CO., LTD. Effective date: 20141224 Owner name: HUIZHOU ZHITAI ENTERPRISE MANAGEMENT CO., LTD. Free format text: FORMER OWNER: HUAWEI TECHNOLOGY CO., LTD. Effective date: 20141224 |
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C41 | Transfer of patent application or patent right or utility model | ||
COR | Change of bibliographic data |
Free format text: CORRECT: ADDRESS; FROM: 518129 SHENZHEN, GUANGDONG PROVINCE TO: 516003 HUIZHOU, GUANGDONG PROVINCE Free format text: CORRECT: ADDRESS; FROM: 516003 HUIZHOU, GUANGDONG PROVINCE TO: 516300 HUIZHOU, GUANGDONG PROVINCE |
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TR01 | Transfer of patent right |
Effective date of registration: 20141224 Address after: 516300, Hubin garden, Pingshan street, Huidong County, Huizhou, Guangdong, 3 Patentee after: Yang Binbin Address before: 516003 Guangdong province Huizhou City Mountain Road No. 4 Building 12 layer Dweh No. 06 A District Patentee before: HUIZHOU ZHITAI ENTERPRISE MANAGEMENT CO.,LTD. Effective date of registration: 20141224 Address after: 516003 Guangdong province Huizhou City Mountain Road No. 4 Building 12 layer Dweh No. 06 A District Patentee after: HUIZHOU ZHITAI ENTERPRISE MANAGEMENT CO.,LTD. Address before: 518129 headquarters building of Bantian HUAWEI base, Longgang District, Guangdong, Shenzhen Patentee before: HUAWEI TECHNOLOGIES Co.,Ltd. |
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CF01 | Termination of patent right due to non-payment of annual fee |
Granted publication date: 20110316 Termination date: 20150729 |
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EXPY | Termination of patent right or utility model |