CN100377551C - 应用即时消息提供即时通帮助的方法及其系统 - Google Patents
应用即时消息提供即时通帮助的方法及其系统 Download PDFInfo
- Publication number
- CN100377551C CN100377551C CNB2004100277364A CN200410027736A CN100377551C CN 100377551 C CN100377551 C CN 100377551C CN B2004100277364 A CNB2004100277364 A CN B2004100277364A CN 200410027736 A CN200410027736 A CN 200410027736A CN 100377551 C CN100377551 C CN 100377551C
- Authority
- CN
- China
- Prior art keywords
- instant communication
- help
- instant
- communication server
- subscriber computer
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Active
Links
Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F9/00—Arrangements for program control, e.g. control units
- G06F9/06—Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
- G06F9/44—Arrangements for executing specific programs
- G06F9/451—Execution arrangements for user interfaces
- G06F9/453—Help systems
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/04—Real-time or near real-time messaging, e.g. instant messaging [IM]
Landscapes
- Engineering & Computer Science (AREA)
- Software Systems (AREA)
- Theoretical Computer Science (AREA)
- Human Computer Interaction (AREA)
- Physics & Mathematics (AREA)
- General Engineering & Computer Science (AREA)
- General Physics & Mathematics (AREA)
- Information Transfer Between Computers (AREA)
Abstract
Description
Claims (6)
Priority Applications (4)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
CNB2004100277364A CN100377551C (zh) | 2004-06-18 | 2004-06-18 | 应用即时消息提供即时通帮助的方法及其系统 |
PCT/CN2005/000875 WO2005124538A1 (fr) | 2004-06-18 | 2005-06-17 | Procede et systeme d'assistance en ligne utilisant la communication instantanee |
US11/629,635 US20080071870A1 (en) | 2004-06-18 | 2005-06-17 | Method and System for Implementing Online Help by Instant Messaging |
HK06104732A HK1084529A1 (en) | 2004-06-18 | 2006-04-20 | A method for providing instant online help using instant messenger and the system thereof |
Applications Claiming Priority (1)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
CNB2004100277364A CN100377551C (zh) | 2004-06-18 | 2004-06-18 | 应用即时消息提供即时通帮助的方法及其系统 |
Publications (2)
Publication Number | Publication Date |
---|---|
CN1710890A CN1710890A (zh) | 2005-12-21 |
CN100377551C true CN100377551C (zh) | 2008-03-26 |
Family
ID=35509885
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
CNB2004100277364A Active CN100377551C (zh) | 2004-06-18 | 2004-06-18 | 应用即时消息提供即时通帮助的方法及其系统 |
Country Status (4)
Country | Link |
---|---|
US (1) | US20080071870A1 (zh) |
CN (1) | CN100377551C (zh) |
HK (1) | HK1084529A1 (zh) |
WO (1) | WO2005124538A1 (zh) |
Families Citing this family (9)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
CN101079822B (zh) * | 2006-06-30 | 2010-06-09 | 腾讯科技(深圳)有限公司 | 一种基于即时通信工具的帮助系统及方法 |
CN101123548B (zh) * | 2006-08-08 | 2011-08-24 | 阿里巴巴集团控股有限公司 | 一种即时通讯中的信息服务方法及系统 |
CN101079845B (zh) * | 2007-05-15 | 2012-09-05 | 腾讯科技(深圳)有限公司 | 一种基于即时通信工具的客户服务系统及方法 |
US9304819B2 (en) * | 2007-05-29 | 2016-04-05 | Red Hat, Inc. | Virtual deployment |
CN102546725B (zh) * | 2010-12-31 | 2016-02-24 | 上海博泰悦臻电子设备制造有限公司 | 车载电子装置的远程协助方法和系统 |
US9071562B2 (en) * | 2012-12-06 | 2015-06-30 | International Business Machines Corporation | Searchable peer-to-peer system through instant messaging based topic indexes |
CN104184655B (zh) * | 2014-08-21 | 2018-08-28 | 福建健康之路信息技术有限公司 | 信息推送的方法、系统与平台 |
CN104951188A (zh) * | 2015-06-18 | 2015-09-30 | 烟台朱葛软件科技有限公司 | 可视信息交互的方法及控制系统 |
CN114090151B (zh) * | 2021-11-10 | 2023-07-14 | 重庆允丰科技有限公司 | 系统提供帮助的方法及存储介质 |
Citations (4)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
CN1359501A (zh) * | 1999-07-24 | 2002-07-17 | 丁勇晳 | 提供基于网络的咨询服务的方法和装置 |
CN1387730A (zh) * | 1999-10-29 | 2002-12-25 | 联合视频制品公司 | 具有实时客户服务的交互式电视系统 |
US20040048233A1 (en) * | 2001-12-21 | 2004-03-11 | Matthews W. Donald | Methods for providing information and providing student experience in providing information |
CN1497470A (zh) * | 2002-10-01 | 2004-05-19 | ���ǵ�����ʽ���� | 具在线帮助功能的图像输出装置及其提供帮助功能的方法 |
Family Cites Families (7)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US5721897A (en) * | 1996-04-09 | 1998-02-24 | Rubinstein; Seymour I. | Browse by prompted keyword phrases with an improved user interface |
US6456303B1 (en) * | 1998-02-09 | 2002-09-24 | Microsoft Corporation | Method and system for access of online information |
US6795812B1 (en) * | 1998-11-03 | 2004-09-21 | Nextcard, Inc. | Implementing a counter offer for an on line credit card application |
GB2359215B (en) * | 2000-02-08 | 2004-02-25 | Helpmagic Com Ltd | Information service |
US6973620B2 (en) * | 2001-09-06 | 2005-12-06 | International Business Machines Corporation | Method and apparatus for providing user support based on contextual information |
US7698162B2 (en) * | 2002-02-25 | 2010-04-13 | Xerox Corporation | Customer satisfaction system and method |
US20030182391A1 (en) * | 2002-03-19 | 2003-09-25 | Mike Leber | Internet based personal information manager |
-
2004
- 2004-06-18 CN CNB2004100277364A patent/CN100377551C/zh active Active
-
2005
- 2005-06-17 US US11/629,635 patent/US20080071870A1/en not_active Abandoned
- 2005-06-17 WO PCT/CN2005/000875 patent/WO2005124538A1/zh not_active Application Discontinuation
-
2006
- 2006-04-20 HK HK06104732A patent/HK1084529A1/xx unknown
Patent Citations (4)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
CN1359501A (zh) * | 1999-07-24 | 2002-07-17 | 丁勇晳 | 提供基于网络的咨询服务的方法和装置 |
CN1387730A (zh) * | 1999-10-29 | 2002-12-25 | 联合视频制品公司 | 具有实时客户服务的交互式电视系统 |
US20040048233A1 (en) * | 2001-12-21 | 2004-03-11 | Matthews W. Donald | Methods for providing information and providing student experience in providing information |
CN1497470A (zh) * | 2002-10-01 | 2004-05-19 | ���ǵ�����ʽ���� | 具在线帮助功能的图像输出装置及其提供帮助功能的方法 |
Also Published As
Publication number | Publication date |
---|---|
US20080071870A1 (en) | 2008-03-20 |
CN1710890A (zh) | 2005-12-21 |
WO2005124538A1 (fr) | 2005-12-29 |
HK1084529A1 (en) | 2006-07-28 |
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Owner name: SHENZHEN TENCENT COMPUTER SYSTEM CO., LTD. Free format text: FORMER OWNER: TENCENT TECHNOLOGY (SHENZHEN) CO., LTD. Effective date: 20081010 |
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C41 | Transfer of patent application or patent right or utility model | ||
C56 | Change in the name or address of the patentee | ||
CP03 | Change of name, title or address |
Address after: Shenzhen City hi tech park south a Fiyta building 10 layer Patentee after: TENCENT TECHNOLOGY (SHENZHEN) Co.,Ltd. Address before: Room 403, east 2, SEG Science Park, Zhenxing Road, Shenzhen, Guangdong, Futian District Patentee before: TENCENT TECHNOLOGY (SHENZHEN) Co.,Ltd. |
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TR01 | Transfer of patent right |
Effective date of registration: 20081010 Address after: South Road Shenzhen Fiyta building, Nanshan District high tech Zone 5 10 floor Patentee after: Shenzhen Tencent Computer System Co.,Ltd. Address before: Shenzhen City hi tech park south a Fiyta building 10 layer Patentee before: TENCENT TECHNOLOGY (SHENZHEN) Co.,Ltd. |