CA2161506C - File retrieval with incoming calls - Google Patents
File retrieval with incoming calls Download PDFInfo
- Publication number
- CA2161506C CA2161506C CA002161506A CA2161506A CA2161506C CA 2161506 C CA2161506 C CA 2161506C CA 002161506 A CA002161506 A CA 002161506A CA 2161506 A CA2161506 A CA 2161506A CA 2161506 C CA2161506 C CA 2161506C
- Authority
- CA
- Canada
- Prior art keywords
- call
- file
- computer
- telephone
- icon
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Expired - Fee Related
Links
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M7/00—Arrangements for interconnection between switching centres
- H04M7/006—Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP), including next generation networks with a packet-switched transport layer
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/247—Telephone sets including user guidance or feature selection means facilitating their use
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/26—Devices for calling a subscriber
- H04M1/27—Devices whereby a plurality of signals may be stored simultaneously
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/57—Arrangements for indicating or recording the number of the calling subscriber at the called subscriber's set
- H04M1/575—Means for retrieving and displaying personal data about calling party
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/66—Substation equipment, e.g. for use by subscribers with means for preventing unauthorised or fraudulent calling
- H04M1/663—Preventing unauthorised calls to a telephone set
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/527—Centralised call answering arrangements not requiring operator intervention
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/247—Telephone sets including user guidance or feature selection means facilitating their use
- H04M1/2473—Telephone terminals interfacing a personal computer, e.g. using an API (Application Programming Interface)
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2242/00—Special services or facilities
- H04M2242/22—Automatic class or number identification arrangements
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42025—Calling or Called party identification service
- H04M3/42034—Calling party identification service
- H04M3/42042—Notifying the called party of information on the calling party
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/5183—Call or contact centers with computer-telephony arrangements
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q3/00—Selecting arrangements
- H04Q3/72—Finding out and indicating number of calling subscriber
Landscapes
- Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Computer Vision & Pattern Recognition (AREA)
- Human Computer Interaction (AREA)
- Computer Networks & Wireless Communication (AREA)
- Computer Security & Cryptography (AREA)
- Business, Economics & Management (AREA)
- Marketing (AREA)
- Telephonic Communication Services (AREA)
- User Interface Of Digital Computer (AREA)
- Computer And Data Communications (AREA)
- Information Retrieval, Db Structures And Fs Structures Therefor (AREA)
Priority Applications (4)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
CA002161506A CA2161506C (en) | 1995-10-26 | 1995-10-26 | File retrieval with incoming calls |
SE9603855A SE9603855L (sv) | 1995-10-26 | 1996-10-21 | Tillbakahämtning av fil med inkommande anrop |
DE19644210A DE19644210C2 (de) | 1995-10-26 | 1996-10-24 | Verfahren zur Verarbeitung ankommender Telefonanrufe |
GB9622024A GB2306853B (en) | 1995-10-26 | 1996-10-24 | Processing information |
Applications Claiming Priority (1)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
CA002161506A CA2161506C (en) | 1995-10-26 | 1995-10-26 | File retrieval with incoming calls |
Publications (2)
Publication Number | Publication Date |
---|---|
CA2161506A1 CA2161506A1 (en) | 1997-04-27 |
CA2161506C true CA2161506C (en) | 2000-01-25 |
Family
ID=4156855
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
CA002161506A Expired - Fee Related CA2161506C (en) | 1995-10-26 | 1995-10-26 | File retrieval with incoming calls |
Country Status (4)
Country | Link |
---|---|
CA (1) | CA2161506C (de) |
DE (1) | DE19644210C2 (de) |
GB (1) | GB2306853B (de) |
SE (1) | SE9603855L (de) |
Families Citing this family (24)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US6148074A (en) * | 1997-02-10 | 2000-11-14 | Genesys Telecommunications Laboratories, Inc. | Personal desktop router |
US6480600B1 (en) | 1997-02-10 | 2002-11-12 | Genesys Telecommunications Laboratories, Inc. | Call and data correspondence in a call-in center employing virtual restructuring for computer telephony integrated functionality |
US6104802A (en) | 1997-02-10 | 2000-08-15 | Genesys Telecommunications Laboratories, Inc. | In-band signaling for routing |
US7031442B1 (en) | 1997-02-10 | 2006-04-18 | Genesys Telecommunications Laboratories, Inc. | Methods and apparatus for personal routing in computer-simulated telephony |
US6870828B1 (en) | 1997-06-03 | 2005-03-22 | Cisco Technology, Inc. | Method and apparatus for iconifying and automatically dialing telephone numbers which appear on a Web page |
WO1999001973A1 (en) * | 1997-07-03 | 1999-01-14 | Maxon Systems Inc. (London) Ltd. | Telephone apparatus and user notification method |
US6985943B2 (en) | 1998-09-11 | 2006-01-10 | Genesys Telecommunications Laboratories, Inc. | Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center |
US6711611B2 (en) | 1998-09-11 | 2004-03-23 | Genesis Telecommunications Laboratories, Inc. | Method and apparatus for data-linking a mobile knowledge worker to home communication-center infrastructure |
USRE46528E1 (en) | 1997-11-14 | 2017-08-29 | Genesys Telecommunications Laboratories, Inc. | Implementation of call-center outbound dialing capability at a telephony network level |
US7907598B2 (en) | 1998-02-17 | 2011-03-15 | Genesys Telecommunication Laboratories, Inc. | Method for implementing and executing communication center routing strategies represented in extensible markup language |
US6332154B2 (en) | 1998-09-11 | 2001-12-18 | Genesys Telecommunications Laboratories, Inc. | Method and apparatus for providing media-independent self-help modules within a multimedia communication-center customer interface |
DE19811721A1 (de) * | 1998-03-18 | 1999-09-23 | Bosch Gmbh Robert | Verfahren zur Handhabung einer Telekommunikationseinrichtung |
USRE46153E1 (en) | 1998-09-11 | 2016-09-20 | Genesys Telecommunications Laboratories, Inc. | Method and apparatus enabling voice-based management of state and interaction of a remote knowledge worker in a contact center environment |
US7929978B2 (en) | 1999-12-01 | 2011-04-19 | Genesys Telecommunications Laboratories, Inc. | Method and apparatus for providing enhanced communication capability for mobile devices on a virtual private network |
US6732188B1 (en) * | 1999-12-15 | 2004-05-04 | Avaya Technology Corp. | Method for providing customer treatment based on specified rules in conjunction with network source address of a request originator |
US6853713B1 (en) | 1999-12-17 | 2005-02-08 | Nortel Networks Limited | Client-server network for managing internet protocol voice packets |
US7085257B1 (en) * | 2000-04-06 | 2006-08-01 | Nokia Corporation | Method and system for making accessible wirelessly a network phonebook and journal database |
JP2001292226A (ja) * | 2000-04-10 | 2001-10-19 | Matsushita Electric Ind Co Ltd | 情報表示装置 |
DE10149742A1 (de) * | 2001-10-09 | 2003-04-24 | Stephan Berendsen | Verfahren, System und Vorrichtung zum Identifizieren eines Anrufes in einem Telekommunikationsnetz |
TWI220626B (en) * | 2003-06-20 | 2004-08-21 | Sin Etke Technology Co Ltd | Automatic reporting system for customer call recording |
DE102004003786B4 (de) * | 2004-01-23 | 2008-02-14 | Iset Patentverwertungsgesellschaft Mbh | Verfahren zur Informationsübermittlung über ein Telekommunikations- und/oder Datennetz |
WO2006056210A2 (en) * | 2004-11-29 | 2006-06-01 | Blueposition Aps | Apparatus and method for generation of a data structure comprising information associated with an id of a telecommunication device |
US9008075B2 (en) | 2005-12-22 | 2015-04-14 | Genesys Telecommunications Laboratories, Inc. | System and methods for improving interaction routing performance |
FR2935857B1 (fr) | 2008-09-05 | 2011-02-18 | Alcatel Lucent | Dispositif et procede de controle par un equipement de communication de fonction(s) offerte(s) par au moins un autre equipement de communication via une liaison de proximite |
Family Cites Families (13)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
FR2269254B1 (de) * | 1974-04-26 | 1978-09-15 | Leclercq Marc | |
DE3216197A1 (de) * | 1982-04-30 | 1983-11-10 | Siemens AG, 1000 Berlin und 8000 München | Schaltungsanordnung zum umsetzen eines rufsignals in eine optische und/oder akustische anzeige |
US4653090A (en) * | 1985-12-16 | 1987-03-24 | American Telephone & Telegraph (At&T) | Graphics based call management |
US4776005A (en) * | 1987-07-23 | 1988-10-04 | Affiliated Telephone, Inc. | Computer based information system for character display phone network |
US4935954A (en) * | 1988-12-28 | 1990-06-19 | At&T Company | Automated message retrieval system |
US5008930A (en) * | 1989-10-24 | 1991-04-16 | At&T Bell Laboratories | Customer definable integrated voice/data call transfer technique |
US5097528A (en) * | 1991-02-25 | 1992-03-17 | International Business Machines Corporation | System for integrating telephony data with data processing systems |
CA2107447A1 (en) * | 1992-12-17 | 1994-06-18 | Lawrence John Haas | Control of a computer using a telephone handset |
US5327486A (en) * | 1993-03-22 | 1994-07-05 | Bell Communications Research, Inc. | Method and system for managing telecommunications such as telephone calls |
AU677393B2 (en) * | 1993-07-08 | 1997-04-24 | E-Talk Corporation | Method and system for transferring calls and call-related data between a plurality of call centres |
US5481594A (en) * | 1993-08-06 | 1996-01-02 | Aastra Corporation | Audio caller identification unit |
US5579472A (en) * | 1994-11-09 | 1996-11-26 | Novalink Technologies, Inc. | Group-oriented communications user interface |
US5533110A (en) * | 1994-11-29 | 1996-07-02 | Mitel Corporation | Human machine interface for telephone feature invocation |
-
1995
- 1995-10-26 CA CA002161506A patent/CA2161506C/en not_active Expired - Fee Related
-
1996
- 1996-10-21 SE SE9603855A patent/SE9603855L/xx not_active Application Discontinuation
- 1996-10-24 GB GB9622024A patent/GB2306853B/en not_active Expired - Fee Related
- 1996-10-24 DE DE19644210A patent/DE19644210C2/de not_active Expired - Fee Related
Also Published As
Publication number | Publication date |
---|---|
SE9603855L (sv) | 1997-04-27 |
GB2306853B (en) | 1999-09-22 |
DE19644210A1 (de) | 1997-04-30 |
GB9622024D0 (en) | 1996-12-18 |
GB2306853A (en) | 1997-05-07 |
SE9603855D0 (sv) | 1996-10-21 |
DE19644210C2 (de) | 2001-09-13 |
CA2161506A1 (en) | 1997-04-27 |
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Legal Events
Date | Code | Title | Description |
---|---|---|---|
EEER | Examination request | ||
MKLA | Lapsed |
Effective date: 20141027 |
|
MKLA | Lapsed |
Effective date: 20141027 |