GB2306853B - Processing information - Google Patents

Processing information

Info

Publication number
GB2306853B
GB2306853B GB9622024A GB9622024A GB2306853B GB 2306853 B GB2306853 B GB 2306853B GB 9622024 A GB9622024 A GB 9622024A GB 9622024 A GB9622024 A GB 9622024A GB 2306853 B GB2306853 B GB 2306853B
Authority
GB
United Kingdom
Prior art keywords
processing information
information
processing
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Fee Related
Application number
GB9622024A
Other versions
GB9622024D0 (en
GB2306853A (en
Inventor
Deborah L Pinard
Helene Saint-Amour
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Microsemi Semiconductor ULC
Original Assignee
Mitel Corp
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Mitel Corp filed Critical Mitel Corp
Publication of GB9622024D0 publication Critical patent/GB9622024D0/en
Publication of GB2306853A publication Critical patent/GB2306853A/en
Application granted granted Critical
Publication of GB2306853B publication Critical patent/GB2306853B/en
Anticipated expiration legal-status Critical
Expired - Fee Related legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/006—Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP), including next generation networks with a packet-switched transport layer
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/247—Telephone sets including user guidance or feature selection means facilitating their use
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/26—Devices for calling a subscriber
    • H04M1/27—Devices whereby a plurality of signals may be stored simultaneously
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/57—Arrangements for indicating or recording the number of the calling subscriber at the called subscriber's set
    • H04M1/575—Means for retrieving and displaying personal data about calling party
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/66—Substation equipment, e.g. for use by subscribers with means for preventing unauthorised or fraudulent calling
    • H04M1/663—Preventing unauthorised calls to a telephone set
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/527—Centralised call answering arrangements not requiring operator intervention
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/247—Telephone sets including user guidance or feature selection means facilitating their use
    • H04M1/2473—Telephone terminals interfacing a personal computer, e.g. using an API (Application Programming Interface)
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2242/00—Special services or facilities
    • H04M2242/22—Automatic class or number identification arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42034—Calling party identification service
    • H04M3/42042—Notifying the called party of information on the calling party
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5183—Call or contact centers with computer-telephony arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/72—Finding out and indicating number of calling subscriber

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Computer Vision & Pattern Recognition (AREA)
  • Human Computer Interaction (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Computer Security & Cryptography (AREA)
  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Telephonic Communication Services (AREA)
  • User Interface Of Digital Computer (AREA)
  • Computer And Data Communications (AREA)
  • Information Retrieval, Db Structures And Fs Structures Therefor (AREA)
GB9622024A 1995-10-26 1996-10-24 Processing information Expired - Fee Related GB2306853B (en)

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
CA002161506A CA2161506C (en) 1995-10-26 1995-10-26 File retrieval with incoming calls

Publications (3)

Publication Number Publication Date
GB9622024D0 GB9622024D0 (en) 1996-12-18
GB2306853A GB2306853A (en) 1997-05-07
GB2306853B true GB2306853B (en) 1999-09-22

Family

ID=4156855

Family Applications (1)

Application Number Title Priority Date Filing Date
GB9622024A Expired - Fee Related GB2306853B (en) 1995-10-26 1996-10-24 Processing information

Country Status (4)

Country Link
CA (1) CA2161506C (en)
DE (1) DE19644210C2 (en)
GB (1) GB2306853B (en)
SE (1) SE9603855L (en)

Families Citing this family (24)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6480600B1 (en) 1997-02-10 2002-11-12 Genesys Telecommunications Laboratories, Inc. Call and data correspondence in a call-in center employing virtual restructuring for computer telephony integrated functionality
US6104802A (en) 1997-02-10 2000-08-15 Genesys Telecommunications Laboratories, Inc. In-band signaling for routing
US7031442B1 (en) 1997-02-10 2006-04-18 Genesys Telecommunications Laboratories, Inc. Methods and apparatus for personal routing in computer-simulated telephony
US6148074A (en) * 1997-02-10 2000-11-14 Genesys Telecommunications Laboratories, Inc. Personal desktop router
US6870828B1 (en) 1997-06-03 2005-03-22 Cisco Technology, Inc. Method and apparatus for iconifying and automatically dialing telephone numbers which appear on a Web page
WO1999001973A1 (en) * 1997-07-03 1999-01-14 Maxon Systems Inc. (London) Ltd. Telephone apparatus and user notification method
US6985943B2 (en) 1998-09-11 2006-01-10 Genesys Telecommunications Laboratories, Inc. Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center
US6711611B2 (en) 1998-09-11 2004-03-23 Genesis Telecommunications Laboratories, Inc. Method and apparatus for data-linking a mobile knowledge worker to home communication-center infrastructure
USRE46528E1 (en) 1997-11-14 2017-08-29 Genesys Telecommunications Laboratories, Inc. Implementation of call-center outbound dialing capability at a telephony network level
US7907598B2 (en) 1998-02-17 2011-03-15 Genesys Telecommunication Laboratories, Inc. Method for implementing and executing communication center routing strategies represented in extensible markup language
US6332154B2 (en) 1998-09-11 2001-12-18 Genesys Telecommunications Laboratories, Inc. Method and apparatus for providing media-independent self-help modules within a multimedia communication-center customer interface
DE19811721A1 (en) * 1998-03-18 1999-09-23 Bosch Gmbh Robert Method for handling a telecommunications device
USRE46153E1 (en) 1998-09-11 2016-09-20 Genesys Telecommunications Laboratories, Inc. Method and apparatus enabling voice-based management of state and interaction of a remote knowledge worker in a contact center environment
US7929978B2 (en) 1999-12-01 2011-04-19 Genesys Telecommunications Laboratories, Inc. Method and apparatus for providing enhanced communication capability for mobile devices on a virtual private network
US6732188B1 (en) * 1999-12-15 2004-05-04 Avaya Technology Corp. Method for providing customer treatment based on specified rules in conjunction with network source address of a request originator
US6853713B1 (en) 1999-12-17 2005-02-08 Nortel Networks Limited Client-server network for managing internet protocol voice packets
US7085257B1 (en) 2000-04-06 2006-08-01 Nokia Corporation Method and system for making accessible wirelessly a network phonebook and journal database
JP2001292226A (en) * 2000-04-10 2001-10-19 Matsushita Electric Ind Co Ltd Information display device
DE10149742A1 (en) * 2001-10-09 2003-04-24 Stephan Berendsen Caller identification method for telecommunications network uses subscriber devices linked to a central server with data records each with a call-up number for identifying a caller
TWI220626B (en) * 2003-06-20 2004-08-21 Sin Etke Technology Co Ltd Automatic reporting system for customer call recording
DE102004003786B4 (en) * 2004-01-23 2008-02-14 Iset Patentverwertungsgesellschaft Mbh Method for transmitting information via a telecommunications and / or data network
WO2006056210A2 (en) * 2004-11-29 2006-06-01 Blueposition Aps Apparatus and method for generation of a data structure comprising information associated with an id of a telecommunication device
US9008075B2 (en) 2005-12-22 2015-04-14 Genesys Telecommunications Laboratories, Inc. System and methods for improving interaction routing performance
FR2935857B1 (en) * 2008-09-05 2011-02-18 Alcatel Lucent DEVICE AND METHOD FOR CONTROLLING A FUNCTION COMMUNICATION EQUIPMENT (S) PROVIDED BY AT LEAST ONE OTHER COMMUNICATION EQUIPMENT THROUGH A PROXIMITY LINK

Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US3946158A (en) * 1974-04-26 1976-03-23 Leclercq Marc A Video-telephone system initially signifies caller to called subscriber
US4776005A (en) * 1987-07-23 1988-10-04 Affiliated Telephone, Inc. Computer based information system for character display phone network
WO1995005045A1 (en) * 1993-08-06 1995-02-16 Aastra Corporation Device for acoustic identification of calling parties on telephone systems
GB2295747A (en) * 1994-11-29 1996-06-05 Mitel Corp Visual indication of a communication connection
US5579472A (en) * 1994-11-09 1996-11-26 Novalink Technologies, Inc. Group-oriented communications user interface

Family Cites Families (8)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
DE3216197A1 (en) * 1982-04-30 1983-11-10 Siemens AG, 1000 Berlin und 8000 München Circuit arrangement for converting a ringing signal into a visible and/or audible display
US4653090A (en) * 1985-12-16 1987-03-24 American Telephone & Telegraph (At&T) Graphics based call management
US4935954A (en) * 1988-12-28 1990-06-19 At&T Company Automated message retrieval system
US5008930A (en) * 1989-10-24 1991-04-16 At&T Bell Laboratories Customer definable integrated voice/data call transfer technique
US5097528A (en) * 1991-02-25 1992-03-17 International Business Machines Corporation System for integrating telephony data with data processing systems
CA2107447A1 (en) * 1992-12-17 1994-06-18 Lawrence John Haas Control of a computer using a telephone handset
US5327486A (en) * 1993-03-22 1994-07-05 Bell Communications Research, Inc. Method and system for managing telecommunications such as telephone calls
AU677393B2 (en) * 1993-07-08 1997-04-24 E-Talk Corporation Method and system for transferring calls and call-related data between a plurality of call centres

Patent Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US3946158A (en) * 1974-04-26 1976-03-23 Leclercq Marc A Video-telephone system initially signifies caller to called subscriber
US4776005A (en) * 1987-07-23 1988-10-04 Affiliated Telephone, Inc. Computer based information system for character display phone network
WO1995005045A1 (en) * 1993-08-06 1995-02-16 Aastra Corporation Device for acoustic identification of calling parties on telephone systems
US5579472A (en) * 1994-11-09 1996-11-26 Novalink Technologies, Inc. Group-oriented communications user interface
GB2295747A (en) * 1994-11-29 1996-06-05 Mitel Corp Visual indication of a communication connection

Also Published As

Publication number Publication date
DE19644210C2 (en) 2001-09-13
SE9603855D0 (en) 1996-10-21
GB9622024D0 (en) 1996-12-18
SE9603855L (en) 1997-04-27
CA2161506A1 (en) 1997-04-27
DE19644210A1 (en) 1997-04-30
GB2306853A (en) 1997-05-07
CA2161506C (en) 2000-01-25

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Legal Events

Date Code Title Description
732E Amendments to the register in respect of changes of name or changes affecting rights (sect. 32/1977)
732E Amendments to the register in respect of changes of name or changes affecting rights (sect. 32/1977)
PCNP Patent ceased through non-payment of renewal fee

Effective date: 20121024