CA2161506A1 - File Retrieval with Incoming Calls - Google Patents

File Retrieval with Incoming Calls

Info

Publication number
CA2161506A1
CA2161506A1 CA2161506A CA2161506A CA2161506A1 CA 2161506 A1 CA2161506 A1 CA 2161506A1 CA 2161506 A CA2161506 A CA 2161506A CA 2161506 A CA2161506 A CA 2161506A CA 2161506 A1 CA2161506 A1 CA 2161506A1
Authority
CA
Canada
Prior art keywords
incoming call
incoming calls
file
file retrieval
computer
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Granted
Application number
CA2161506A
Other languages
French (fr)
Other versions
CA2161506C (en
Inventor
Deborah Pinard
Helene Saint-Amour
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Mitel Networks Corp
Original Assignee
Individual
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Individual filed Critical Individual
Priority to CA002161506A priority Critical patent/CA2161506C/en
Priority to SE9603855A priority patent/SE9603855L/en
Priority to DE19644210A priority patent/DE19644210C2/en
Priority to GB9622024A priority patent/GB2306853B/en
Publication of CA2161506A1 publication Critical patent/CA2161506A1/en
Application granted granted Critical
Publication of CA2161506C publication Critical patent/CA2161506C/en
Anticipated expiration legal-status Critical
Expired - Fee Related legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/006—Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP), including next generation networks with a packet-switched transport layer
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/247—Telephone sets including user guidance or feature selection means facilitating their use
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/26—Devices for calling a subscriber
    • H04M1/27—Devices whereby a plurality of signals may be stored simultaneously
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/57—Arrangements for indicating or recording the number of the calling subscriber at the called subscriber's set
    • H04M1/575—Means for retrieving and displaying personal data about calling party
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/66—Substation equipment, e.g. for use by subscribers with means for preventing unauthorised or fraudulent calling
    • H04M1/663—Preventing unauthorised calls to a telephone set
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/527—Centralised call answering arrangements not requiring operator intervention
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/247—Telephone sets including user guidance or feature selection means facilitating their use
    • H04M1/2473—Telephone terminals interfacing a personal computer, e.g. using an API (Application Programming Interface)
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2242/00—Special services or facilities
    • H04M2242/22—Automatic class or number identification arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42034—Calling party identification service
    • H04M3/42042—Notifying the called party of information on the calling party
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5183—Call or contact centers with computer-telephony arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/72—Finding out and indicating number of calling subscriber

Abstract

A method of processing incoming telephone calls is comprised of receiving an incoming call, and routing it to a called telephone, displaying a icon related to the incoming call in a dominant manner on a computer display of a computer associated with the called telephone, automatically retrieving a file related to an identity of a calling line of the incoming call from a database, and providing foreground access to the file to an operator of the computer.
CA002161506A 1995-10-26 1995-10-26 File retrieval with incoming calls Expired - Fee Related CA2161506C (en)

Priority Applications (4)

Application Number Priority Date Filing Date Title
CA002161506A CA2161506C (en) 1995-10-26 1995-10-26 File retrieval with incoming calls
SE9603855A SE9603855L (en) 1995-10-26 1996-10-21 File recovery with incoming calls
DE19644210A DE19644210C2 (en) 1995-10-26 1996-10-24 Procedure for processing incoming phone calls
GB9622024A GB2306853B (en) 1995-10-26 1996-10-24 Processing information

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
CA002161506A CA2161506C (en) 1995-10-26 1995-10-26 File retrieval with incoming calls

Publications (2)

Publication Number Publication Date
CA2161506A1 true CA2161506A1 (en) 1997-04-27
CA2161506C CA2161506C (en) 2000-01-25

Family

ID=4156855

Family Applications (1)

Application Number Title Priority Date Filing Date
CA002161506A Expired - Fee Related CA2161506C (en) 1995-10-26 1995-10-26 File retrieval with incoming calls

Country Status (4)

Country Link
CA (1) CA2161506C (en)
DE (1) DE19644210C2 (en)
GB (1) GB2306853B (en)
SE (1) SE9603855L (en)

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP1143667A2 (en) * 2000-04-06 2001-10-10 Nokia Corporation Method and system for accessing wirelessly a network phonebook and a journal database

Families Citing this family (23)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US7031442B1 (en) 1997-02-10 2006-04-18 Genesys Telecommunications Laboratories, Inc. Methods and apparatus for personal routing in computer-simulated telephony
US6148074A (en) * 1997-02-10 2000-11-14 Genesys Telecommunications Laboratories, Inc. Personal desktop router
US6104802A (en) 1997-02-10 2000-08-15 Genesys Telecommunications Laboratories, Inc. In-band signaling for routing
US6480600B1 (en) 1997-02-10 2002-11-12 Genesys Telecommunications Laboratories, Inc. Call and data correspondence in a call-in center employing virtual restructuring for computer telephony integrated functionality
US6870828B1 (en) 1997-06-03 2005-03-22 Cisco Technology, Inc. Method and apparatus for iconifying and automatically dialing telephone numbers which appear on a Web page
AU3353597A (en) * 1997-07-03 1999-01-25 Maxon Systems Inc. (London) Ltd. Telephone apparatus and user notification method
US6711611B2 (en) 1998-09-11 2004-03-23 Genesis Telecommunications Laboratories, Inc. Method and apparatus for data-linking a mobile knowledge worker to home communication-center infrastructure
US6985943B2 (en) 1998-09-11 2006-01-10 Genesys Telecommunications Laboratories, Inc. Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center
USRE46528E1 (en) 1997-11-14 2017-08-29 Genesys Telecommunications Laboratories, Inc. Implementation of call-center outbound dialing capability at a telephony network level
US7907598B2 (en) 1998-02-17 2011-03-15 Genesys Telecommunication Laboratories, Inc. Method for implementing and executing communication center routing strategies represented in extensible markup language
US6332154B2 (en) 1998-09-11 2001-12-18 Genesys Telecommunications Laboratories, Inc. Method and apparatus for providing media-independent self-help modules within a multimedia communication-center customer interface
DE19811721A1 (en) * 1998-03-18 1999-09-23 Bosch Gmbh Robert Method for handling a telecommunications device
USRE46153E1 (en) 1998-09-11 2016-09-20 Genesys Telecommunications Laboratories, Inc. Method and apparatus enabling voice-based management of state and interaction of a remote knowledge worker in a contact center environment
US7929978B2 (en) 1999-12-01 2011-04-19 Genesys Telecommunications Laboratories, Inc. Method and apparatus for providing enhanced communication capability for mobile devices on a virtual private network
US6732188B1 (en) * 1999-12-15 2004-05-04 Avaya Technology Corp. Method for providing customer treatment based on specified rules in conjunction with network source address of a request originator
US6853713B1 (en) * 1999-12-17 2005-02-08 Nortel Networks Limited Client-server network for managing internet protocol voice packets
JP2001292226A (en) * 2000-04-10 2001-10-19 Matsushita Electric Ind Co Ltd Information display device
DE10149742A1 (en) * 2001-10-09 2003-04-24 Stephan Berendsen Caller identification method for telecommunications network uses subscriber devices linked to a central server with data records each with a call-up number for identifying a caller
TWI220626B (en) * 2003-06-20 2004-08-21 Sin Etke Technology Co Ltd Automatic reporting system for customer call recording
DE102004003786B4 (en) * 2004-01-23 2008-02-14 Iset Patentverwertungsgesellschaft Mbh Method for transmitting information via a telecommunications and / or data network
WO2006056210A2 (en) * 2004-11-29 2006-06-01 Blueposition Aps Apparatus and method for generation of a data structure comprising information associated with an id of a telecommunication device
US9008075B2 (en) 2005-12-22 2015-04-14 Genesys Telecommunications Laboratories, Inc. System and methods for improving interaction routing performance
FR2935857B1 (en) * 2008-09-05 2011-02-18 Alcatel Lucent DEVICE AND METHOD FOR CONTROLLING A FUNCTION COMMUNICATION EQUIPMENT (S) PROVIDED BY AT LEAST ONE OTHER COMMUNICATION EQUIPMENT THROUGH A PROXIMITY LINK

Family Cites Families (13)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
FR2269254B1 (en) * 1974-04-26 1978-09-15 Leclercq Marc
DE3216197A1 (en) * 1982-04-30 1983-11-10 Siemens AG, 1000 Berlin und 8000 München Circuit arrangement for converting a ringing signal into a visible and/or audible display
US4653090A (en) * 1985-12-16 1987-03-24 American Telephone & Telegraph (At&T) Graphics based call management
US4776005A (en) * 1987-07-23 1988-10-04 Affiliated Telephone, Inc. Computer based information system for character display phone network
US4935954A (en) * 1988-12-28 1990-06-19 At&T Company Automated message retrieval system
US5008930A (en) * 1989-10-24 1991-04-16 At&T Bell Laboratories Customer definable integrated voice/data call transfer technique
US5097528A (en) * 1991-02-25 1992-03-17 International Business Machines Corporation System for integrating telephony data with data processing systems
CA2107447A1 (en) * 1992-12-17 1994-06-18 Lawrence John Haas Control of a computer using a telephone handset
US5327486A (en) * 1993-03-22 1994-07-05 Bell Communications Research, Inc. Method and system for managing telecommunications such as telephone calls
AU677393B2 (en) * 1993-07-08 1997-04-24 E-Talk Corporation Method and system for transferring calls and call-related data between a plurality of call centres
US5481594A (en) * 1993-08-06 1996-01-02 Aastra Corporation Audio caller identification unit
US5579472A (en) * 1994-11-09 1996-11-26 Novalink Technologies, Inc. Group-oriented communications user interface
US5533110A (en) * 1994-11-29 1996-07-02 Mitel Corporation Human machine interface for telephone feature invocation

Cited By (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP1143667A2 (en) * 2000-04-06 2001-10-10 Nokia Corporation Method and system for accessing wirelessly a network phonebook and a journal database
EP1143667A3 (en) * 2000-04-06 2003-10-01 Nokia Corporation Method and system for accessing wirelessly a network phonebook and a journal database
US7085257B1 (en) 2000-04-06 2006-08-01 Nokia Corporation Method and system for making accessible wirelessly a network phonebook and journal database

Also Published As

Publication number Publication date
DE19644210A1 (en) 1997-04-30
GB9622024D0 (en) 1996-12-18
GB2306853B (en) 1999-09-22
CA2161506C (en) 2000-01-25
SE9603855L (en) 1997-04-27
DE19644210C2 (en) 2001-09-13
GB2306853A (en) 1997-05-07
SE9603855D0 (en) 1996-10-21

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Legal Events

Date Code Title Description
EEER Examination request
MKLA Lapsed

Effective date: 20141027

MKLA Lapsed

Effective date: 20141027