CA2161506C - Extractions de fichiers lancees par des appels telephoniques - Google Patents
Extractions de fichiers lancees par des appels telephoniques Download PDFInfo
- Publication number
- CA2161506C CA2161506C CA002161506A CA2161506A CA2161506C CA 2161506 C CA2161506 C CA 2161506C CA 002161506 A CA002161506 A CA 002161506A CA 2161506 A CA2161506 A CA 2161506A CA 2161506 C CA2161506 C CA 2161506C
- Authority
- CA
- Canada
- Prior art keywords
- call
- file
- computer
- telephone
- icon
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Expired - Fee Related
Links
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M7/00—Arrangements for interconnection between switching centres
- H04M7/006—Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP), including next generation networks with a packet-switched transport layer
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/247—Telephone sets including user guidance or feature selection means facilitating their use
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/26—Devices for calling a subscriber
- H04M1/27—Devices whereby a plurality of signals may be stored simultaneously
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/57—Arrangements for indicating or recording the number of the calling subscriber at the called subscriber's set
- H04M1/575—Means for retrieving and displaying personal data about calling party
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/66—Substation equipment, e.g. for use by subscribers with means for preventing unauthorised or fraudulent calling
- H04M1/663—Preventing unauthorised calls to a telephone set
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/527—Centralised call answering arrangements not requiring operator intervention
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/247—Telephone sets including user guidance or feature selection means facilitating their use
- H04M1/2473—Telephone terminals interfacing a personal computer, e.g. using an API (Application Programming Interface)
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2242/00—Special services or facilities
- H04M2242/22—Automatic class or number identification arrangements
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42025—Calling or Called party identification service
- H04M3/42034—Calling party identification service
- H04M3/42042—Notifying the called party of information on the calling party
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/5183—Call or contact centers with computer-telephony arrangements
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q3/00—Selecting arrangements
- H04Q3/72—Finding out and indicating number of calling subscriber
Landscapes
- Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Computer Vision & Pattern Recognition (AREA)
- Human Computer Interaction (AREA)
- Computer Networks & Wireless Communication (AREA)
- Computer Security & Cryptography (AREA)
- Business, Economics & Management (AREA)
- Marketing (AREA)
- Telephonic Communication Services (AREA)
- User Interface Of Digital Computer (AREA)
- Computer And Data Communications (AREA)
- Information Retrieval, Db Structures And Fs Structures Therefor (AREA)
Abstract
Une méthode de traitement des appels téléphoniques entrants comprend la réception d'un appel entrant, et son détournement vers un téléphone appelé, l'affichage d'une icône associée à l'appel entrant d'une manière dominante sur un écran d'ordinateur d'un ordinateur associé au téléphone appelé, l'extraction automatiquement d'un fichier associé à une identité d'une ligne appelante de l'appel entrant à partir d'une base de données, et le pourvoi d'un accès d'avant-plan au fichier à un opérateur de l'ordinateur.
Priority Applications (4)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
CA002161506A CA2161506C (fr) | 1995-10-26 | 1995-10-26 | Extractions de fichiers lancees par des appels telephoniques |
SE9603855A SE9603855L (sv) | 1995-10-26 | 1996-10-21 | Tillbakahämtning av fil med inkommande anrop |
DE19644210A DE19644210C2 (de) | 1995-10-26 | 1996-10-24 | Verfahren zur Verarbeitung ankommender Telefonanrufe |
GB9622024A GB2306853B (en) | 1995-10-26 | 1996-10-24 | Processing information |
Applications Claiming Priority (1)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
CA002161506A CA2161506C (fr) | 1995-10-26 | 1995-10-26 | Extractions de fichiers lancees par des appels telephoniques |
Publications (2)
Publication Number | Publication Date |
---|---|
CA2161506A1 CA2161506A1 (fr) | 1997-04-27 |
CA2161506C true CA2161506C (fr) | 2000-01-25 |
Family
ID=4156855
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
CA002161506A Expired - Fee Related CA2161506C (fr) | 1995-10-26 | 1995-10-26 | Extractions de fichiers lancees par des appels telephoniques |
Country Status (4)
Country | Link |
---|---|
CA (1) | CA2161506C (fr) |
DE (1) | DE19644210C2 (fr) |
GB (1) | GB2306853B (fr) |
SE (1) | SE9603855L (fr) |
Families Citing this family (24)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US6480600B1 (en) | 1997-02-10 | 2002-11-12 | Genesys Telecommunications Laboratories, Inc. | Call and data correspondence in a call-in center employing virtual restructuring for computer telephony integrated functionality |
US6104802A (en) | 1997-02-10 | 2000-08-15 | Genesys Telecommunications Laboratories, Inc. | In-band signaling for routing |
US7031442B1 (en) | 1997-02-10 | 2006-04-18 | Genesys Telecommunications Laboratories, Inc. | Methods and apparatus for personal routing in computer-simulated telephony |
US6148074A (en) * | 1997-02-10 | 2000-11-14 | Genesys Telecommunications Laboratories, Inc. | Personal desktop router |
US6870828B1 (en) | 1997-06-03 | 2005-03-22 | Cisco Technology, Inc. | Method and apparatus for iconifying and automatically dialing telephone numbers which appear on a Web page |
WO1999001973A1 (fr) * | 1997-07-03 | 1999-01-14 | Maxon Systems Inc. (London) Ltd. | Appareil telephonique et procede de notification de l'utilisateur |
US6985943B2 (en) | 1998-09-11 | 2006-01-10 | Genesys Telecommunications Laboratories, Inc. | Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center |
US6711611B2 (en) | 1998-09-11 | 2004-03-23 | Genesis Telecommunications Laboratories, Inc. | Method and apparatus for data-linking a mobile knowledge worker to home communication-center infrastructure |
USRE46528E1 (en) | 1997-11-14 | 2017-08-29 | Genesys Telecommunications Laboratories, Inc. | Implementation of call-center outbound dialing capability at a telephony network level |
US7907598B2 (en) | 1998-02-17 | 2011-03-15 | Genesys Telecommunication Laboratories, Inc. | Method for implementing and executing communication center routing strategies represented in extensible markup language |
US6332154B2 (en) | 1998-09-11 | 2001-12-18 | Genesys Telecommunications Laboratories, Inc. | Method and apparatus for providing media-independent self-help modules within a multimedia communication-center customer interface |
DE19811721A1 (de) * | 1998-03-18 | 1999-09-23 | Bosch Gmbh Robert | Verfahren zur Handhabung einer Telekommunikationseinrichtung |
USRE46153E1 (en) | 1998-09-11 | 2016-09-20 | Genesys Telecommunications Laboratories, Inc. | Method and apparatus enabling voice-based management of state and interaction of a remote knowledge worker in a contact center environment |
US7929978B2 (en) | 1999-12-01 | 2011-04-19 | Genesys Telecommunications Laboratories, Inc. | Method and apparatus for providing enhanced communication capability for mobile devices on a virtual private network |
US6732188B1 (en) * | 1999-12-15 | 2004-05-04 | Avaya Technology Corp. | Method for providing customer treatment based on specified rules in conjunction with network source address of a request originator |
US6853713B1 (en) | 1999-12-17 | 2005-02-08 | Nortel Networks Limited | Client-server network for managing internet protocol voice packets |
US7085257B1 (en) | 2000-04-06 | 2006-08-01 | Nokia Corporation | Method and system for making accessible wirelessly a network phonebook and journal database |
JP2001292226A (ja) * | 2000-04-10 | 2001-10-19 | Matsushita Electric Ind Co Ltd | 情報表示装置 |
DE10149742A1 (de) * | 2001-10-09 | 2003-04-24 | Stephan Berendsen | Verfahren, System und Vorrichtung zum Identifizieren eines Anrufes in einem Telekommunikationsnetz |
TWI220626B (en) * | 2003-06-20 | 2004-08-21 | Sin Etke Technology Co Ltd | Automatic reporting system for customer call recording |
DE102004003786B4 (de) * | 2004-01-23 | 2008-02-14 | Iset Patentverwertungsgesellschaft Mbh | Verfahren zur Informationsübermittlung über ein Telekommunikations- und/oder Datennetz |
WO2006056210A2 (fr) * | 2004-11-29 | 2006-06-01 | Blueposition Aps | Appareil et methode pour generer une structure de donnees comprenant des informations associees a un id d'un dispositif de telecommunication |
US9008075B2 (en) | 2005-12-22 | 2015-04-14 | Genesys Telecommunications Laboratories, Inc. | System and methods for improving interaction routing performance |
FR2935857B1 (fr) * | 2008-09-05 | 2011-02-18 | Alcatel Lucent | Dispositif et procede de controle par un equipement de communication de fonction(s) offerte(s) par au moins un autre equipement de communication via une liaison de proximite |
Family Cites Families (13)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
FR2269254B1 (fr) * | 1974-04-26 | 1978-09-15 | Leclercq Marc | |
DE3216197A1 (de) * | 1982-04-30 | 1983-11-10 | Siemens AG, 1000 Berlin und 8000 München | Schaltungsanordnung zum umsetzen eines rufsignals in eine optische und/oder akustische anzeige |
US4653090A (en) * | 1985-12-16 | 1987-03-24 | American Telephone & Telegraph (At&T) | Graphics based call management |
US4776005A (en) * | 1987-07-23 | 1988-10-04 | Affiliated Telephone, Inc. | Computer based information system for character display phone network |
US4935954A (en) * | 1988-12-28 | 1990-06-19 | At&T Company | Automated message retrieval system |
US5008930A (en) * | 1989-10-24 | 1991-04-16 | At&T Bell Laboratories | Customer definable integrated voice/data call transfer technique |
US5097528A (en) * | 1991-02-25 | 1992-03-17 | International Business Machines Corporation | System for integrating telephony data with data processing systems |
CA2107447A1 (fr) * | 1992-12-17 | 1994-06-18 | Lawrence John Haas | Commande d'un ordinateur au moyen d'un combine telephone |
US5327486A (en) * | 1993-03-22 | 1994-07-05 | Bell Communications Research, Inc. | Method and system for managing telecommunications such as telephone calls |
AU677393B2 (en) * | 1993-07-08 | 1997-04-24 | E-Talk Corporation | Method and system for transferring calls and call-related data between a plurality of call centres |
US5481594A (en) * | 1993-08-06 | 1996-01-02 | Aastra Corporation | Audio caller identification unit |
US5579472A (en) * | 1994-11-09 | 1996-11-26 | Novalink Technologies, Inc. | Group-oriented communications user interface |
US5533110A (en) * | 1994-11-29 | 1996-07-02 | Mitel Corporation | Human machine interface for telephone feature invocation |
-
1995
- 1995-10-26 CA CA002161506A patent/CA2161506C/fr not_active Expired - Fee Related
-
1996
- 1996-10-21 SE SE9603855A patent/SE9603855L/xx not_active Application Discontinuation
- 1996-10-24 GB GB9622024A patent/GB2306853B/en not_active Expired - Fee Related
- 1996-10-24 DE DE19644210A patent/DE19644210C2/de not_active Expired - Fee Related
Also Published As
Publication number | Publication date |
---|---|
DE19644210C2 (de) | 2001-09-13 |
SE9603855D0 (sv) | 1996-10-21 |
GB9622024D0 (en) | 1996-12-18 |
SE9603855L (sv) | 1997-04-27 |
CA2161506A1 (fr) | 1997-04-27 |
DE19644210A1 (de) | 1997-04-30 |
GB2306853A (en) | 1997-05-07 |
GB2306853B (en) | 1999-09-22 |
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Legal Events
Date | Code | Title | Description |
---|---|---|---|
EEER | Examination request | ||
MKLA | Lapsed |
Effective date: 20141027 |
|
MKLA | Lapsed |
Effective date: 20141027 |