CA2102862A1 - Control device for the network of a telephone system - Google Patents

Control device for the network of a telephone system

Info

Publication number
CA2102862A1
CA2102862A1 CA 2102862 CA2102862A CA2102862A1 CA 2102862 A1 CA2102862 A1 CA 2102862A1 CA 2102862 CA2102862 CA 2102862 CA 2102862 A CA2102862 A CA 2102862A CA 2102862 A1 CA2102862 A1 CA 2102862A1
Authority
CA
Canada
Prior art keywords
calls
routing
host computer
vector
locations
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Abandoned
Application number
CA 2102862
Other languages
English (en)
French (fr)
Inventor
Roger A. Sumner
Mark J. Michelson
Dale A. Paney
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Boeing North American Inc
Original Assignee
Roger A. Sumner
Mark J. Michelson
Dale A. Paney
Rockwell International Corporation
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Roger A. Sumner, Mark J. Michelson, Dale A. Paney, Rockwell International Corporation filed Critical Roger A. Sumner
Publication of CA2102862A1 publication Critical patent/CA2102862A1/en
Abandoned legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing

Landscapes

  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Exchange Systems With Centralized Control (AREA)
  • Sub-Exchange Stations And Push- Button Telephones (AREA)
  • Medicines That Contain Protein Lipid Enzymes And Other Medicines (AREA)
CA 2102862 1992-11-11 1993-11-12 Control device for the network of a telephone system Abandoned CA2102862A1 (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US97524092A 1992-11-11 1992-11-11
US975,240 1992-11-11

Publications (1)

Publication Number Publication Date
CA2102862A1 true CA2102862A1 (en) 1994-05-12

Family

ID=25522817

Family Applications (1)

Application Number Title Priority Date Filing Date
CA 2102862 Abandoned CA2102862A1 (en) 1992-11-11 1993-11-12 Control device for the network of a telephone system

Country Status (3)

Country Link
JP (1) JP3202849B2 (ja)
CA (1) CA2102862A1 (ja)
GB (1) GB2273225B (ja)

Families Citing this family (12)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6148074A (en) * 1997-02-10 2000-11-14 Genesys Telecommunications Laboratories, Inc. Personal desktop router
US6480600B1 (en) 1997-02-10 2002-11-12 Genesys Telecommunications Laboratories, Inc. Call and data correspondence in a call-in center employing virtual restructuring for computer telephony integrated functionality
US7031442B1 (en) 1997-02-10 2006-04-18 Genesys Telecommunications Laboratories, Inc. Methods and apparatus for personal routing in computer-simulated telephony
US6104802A (en) 1997-02-10 2000-08-15 Genesys Telecommunications Laboratories, Inc. In-band signaling for routing
US6985943B2 (en) 1998-09-11 2006-01-10 Genesys Telecommunications Laboratories, Inc. Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center
US6711611B2 (en) 1998-09-11 2004-03-23 Genesis Telecommunications Laboratories, Inc. Method and apparatus for data-linking a mobile knowledge worker to home communication-center infrastructure
USRE46528E1 (en) 1997-11-14 2017-08-29 Genesys Telecommunications Laboratories, Inc. Implementation of call-center outbound dialing capability at a telephony network level
US7907598B2 (en) 1998-02-17 2011-03-15 Genesys Telecommunication Laboratories, Inc. Method for implementing and executing communication center routing strategies represented in extensible markup language
US6332154B2 (en) 1998-09-11 2001-12-18 Genesys Telecommunications Laboratories, Inc. Method and apparatus for providing media-independent self-help modules within a multimedia communication-center customer interface
USRE46153E1 (en) 1998-09-11 2016-09-20 Genesys Telecommunications Laboratories, Inc. Method and apparatus enabling voice-based management of state and interaction of a remote knowledge worker in a contact center environment
US7929978B2 (en) 1999-12-01 2011-04-19 Genesys Telecommunications Laboratories, Inc. Method and apparatus for providing enhanced communication capability for mobile devices on a virtual private network
US9008075B2 (en) 2005-12-22 2015-04-14 Genesys Telecommunications Laboratories, Inc. System and methods for improving interaction routing performance

Family Cites Families (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4510351A (en) * 1982-10-28 1985-04-09 At&T Bell Laboratories ACD Management information system
JPH0714230B2 (ja) * 1988-05-19 1995-02-15 富士通株式会社 着信呼の分配制御方式
US5117372A (en) * 1989-07-20 1992-05-26 At&T Bell Laboratories Graphics-assisted terminal administration arrangement
JP2957628B2 (ja) * 1990-03-19 1999-10-06 株式会社日立テレコムテクノロジー ダイヤルイン受信番号変換データ制御方式
JPH04188993A (ja) * 1990-11-21 1992-07-07 Nec Eng Ltd 電子構内交換機

Also Published As

Publication number Publication date
GB2273225B (en) 1996-07-17
JP3202849B2 (ja) 2001-08-27
GB2273225A (en) 1994-06-08
JPH06284203A (ja) 1994-10-07
GB9323260D0 (en) 1994-01-05

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Legal Events

Date Code Title Description
EEER Examination request
FZDE Dead