BR0215439A - Sistema e método de auxìlio à comunicação - Google Patents
Sistema e método de auxìlio à comunicaçãoInfo
- Publication number
- BR0215439A BR0215439A BR0215439-0A BR0215439A BR0215439A BR 0215439 A BR0215439 A BR 0215439A BR 0215439 A BR0215439 A BR 0215439A BR 0215439 A BR0215439 A BR 0215439A
- Authority
- BR
- Brazil
- Prior art keywords
- aid system
- listings
- communication aid
- database
- list table
- Prior art date
Links
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/44—Additional connecting arrangements for providing access to frequently-wanted subscribers, e.g. abbreviated dialling
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
- H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
- H04M3/4931—Directory assistance systems
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2203/00—Aspects of automatic or semi-automatic exchanges
- H04M2203/55—Aspects of automatic or semi-automatic exchanges related to network data storage and management
- H04M2203/551—Call history
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2242/00—Special services or facilities
- H04M2242/22—Automatic class or number identification arrangements
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/22—Arrangements for supervision, monitoring or testing
- H04M3/2218—Call detail recording
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/22—Arrangements for supervision, monitoring or testing
- H04M3/36—Statistical metering, e.g. recording occasions when traffic exceeds capacity of trunks
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42025—Calling or Called party identification service
- H04M3/42034—Calling party identification service
- H04M3/42059—Making use of the calling party identifier
- H04M3/42068—Making use of the calling party identifier where the identifier is used to access a profile
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42025—Calling or Called party identification service
- H04M3/42085—Called party identification service
- H04M3/42093—Notifying the calling party of information on the called or connected party
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
- H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
- H04M3/4931—Directory assistance systems
- H04M3/4933—Directory assistance systems with operator assistance
Landscapes
- Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Mobile Radio Communication Systems (AREA)
- Telephonic Communication Services (AREA)
- Data Exchanges In Wide-Area Networks (AREA)
Abstract
"SISTEMA E MéTODO DE AUXìLIO à COMUNICAçãO". A presente invenção é dirigida a um sistema de auxílio à comunicação compreendido de uma primeira base de dados (18) tendo uma pluralidade de listagens em que cada uma das listagens tem pelo menos um nome de contato e um número de contato correspondente. Um hardware de telefonia (12) é fornecido, configurado para acoplar um dispositivo telefónico (6) de um usuário ao sistema. Uma tabela de listagem solicitada anteriormente também é fornecida para pelo menos um dos usuários do sistema, configurada para armazenar listagens solicitadas no passado obtidas da base de dados, como uma tabela de listagem solicitada no passado para um operador de terminal do sistema.
Applications Claiming Priority (2)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US34567402P | 2002-01-02 | 2002-01-02 | |
PCT/US2002/041817 WO2003058926A1 (en) | 2002-01-02 | 2002-12-31 | Communication assistance system and method |
Publications (1)
Publication Number | Publication Date |
---|---|
BR0215439A true BR0215439A (pt) | 2004-12-14 |
Family
ID=23356004
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
BR0215439-0A BR0215439A (pt) | 2002-01-02 | 2002-12-31 | Sistema e método de auxìlio à comunicação |
Country Status (11)
Country | Link |
---|---|
US (3) | US7072643B2 (pt) |
EP (1) | EP1468547B1 (pt) |
JP (2) | JP4739673B2 (pt) |
CN (1) | CN100525337C (pt) |
AU (2) | AU2002361907A1 (pt) |
BR (1) | BR0215439A (pt) |
CA (1) | CA2471547C (pt) |
HK (1) | HK1073036A1 (pt) |
MX (1) | MXPA04006429A (pt) |
NZ (1) | NZ533850A (pt) |
WO (1) | WO2003058926A1 (pt) |
Families Citing this family (29)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
DE60144350D1 (de) * | 2000-01-31 | 2011-05-12 | Grape Technology Group Inc | Kommunikationsunterstützungssystem und -verfahren |
US7596218B2 (en) * | 2002-06-03 | 2009-09-29 | Local.Com Corporation | Enhanced directory assistance services in a telecommunications network |
US7027580B2 (en) * | 2003-02-03 | 2006-04-11 | Oliver Wendel Gamble | Method and system for automatically sending, receiving and utilizing information transmitted over a communication network |
US20040189698A1 (en) * | 2003-03-26 | 2004-09-30 | Nortel Networks Limited | Instant messaging to service bureau |
US7580837B2 (en) | 2004-08-12 | 2009-08-25 | At&T Intellectual Property I, L.P. | System and method for targeted tuning module of a speech recognition system |
US20060074897A1 (en) * | 2004-10-04 | 2006-04-06 | Fergusson Iain W | System and method for dynamic data masking |
US7242751B2 (en) | 2004-12-06 | 2007-07-10 | Sbc Knowledge Ventures, L.P. | System and method for speech recognition-enabled automatic call routing |
US7751551B2 (en) | 2005-01-10 | 2010-07-06 | At&T Intellectual Property I, L.P. | System and method for speech-enabled call routing |
US7636432B2 (en) * | 2005-05-13 | 2009-12-22 | At&T Intellectual Property I, L.P. | System and method of determining call treatment of repeat calls |
US7885390B2 (en) * | 2005-07-01 | 2011-02-08 | Soleo Communications, Inc. | System and method for multi-modal personal communication services |
US7302273B2 (en) * | 2005-07-08 | 2007-11-27 | Soleo Communications, Inc. | System and method for providing interactive wireless data and voice based services |
JP4357474B2 (ja) * | 2005-11-07 | 2009-11-04 | ソニー・エリクソン・モバイルコミュニケーションズ株式会社 | 通信端末装置およびコンピュータプログラム |
US7599861B2 (en) | 2006-03-02 | 2009-10-06 | Convergys Customer Management Group, Inc. | System and method for closed loop decisionmaking in an automated care system |
US7869825B2 (en) | 2006-05-01 | 2011-01-11 | Mcgary Faith | Communication assistance system and method |
US8379830B1 (en) | 2006-05-22 | 2013-02-19 | Convergys Customer Management Delaware Llc | System and method for automated customer service with contingent live interaction |
EP2033421A4 (en) * | 2006-05-24 | 2012-12-05 | Grape Technology Group Inc | COMMUNICATION ASSISTANCE SYSTEM AND METHOD |
US8068601B2 (en) * | 2006-07-26 | 2011-11-29 | Cisco Technology, Inc. | Queuing and routing telephone calls |
FI122715B (fi) * | 2006-09-27 | 2012-06-15 | Elisa Oyj | Numeropalvelu |
US20080095162A1 (en) * | 2006-10-20 | 2008-04-24 | Heru Khoe | Communications system |
US20080133580A1 (en) * | 2006-11-30 | 2008-06-05 | James Andrew Wanless | Method and system for providing automated real-time contact information |
US7580942B2 (en) * | 2007-01-12 | 2009-08-25 | Microsoft Corporation | Indexing and ranking processes for directory assistance services |
US8874102B2 (en) | 2011-02-14 | 2014-10-28 | Soleo Communications, Inc. | Call tracking system and method |
US9384496B2 (en) | 2011-02-14 | 2016-07-05 | Soleo Communications, Inc | Call tracking system and method |
US9910904B2 (en) | 2011-08-30 | 2018-03-06 | International Business Machines Corporation | Replication of data objects from a source server to a target server |
CN107993377A (zh) * | 2012-12-06 | 2018-05-04 | 陆洪瑞 | 一种交易系统、密码键盘系统及其操作方法 |
US9332118B2 (en) | 2014-03-25 | 2016-05-03 | CallerReady LLC | System and method for call distribution |
US10694039B2 (en) | 2014-03-25 | 2020-06-23 | Joseph Charlson | System and method for automated call distribution |
EP3123706A1 (en) * | 2014-03-28 | 2017-02-01 | Vipconn B.V. | Mobile device and server for voice and/or data exchange |
CN112000855A (zh) * | 2020-08-26 | 2020-11-27 | 中国银行股份有限公司 | 应答数据的处理方法、装置、存储介质及电子设备 |
Family Cites Families (36)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US4593157A (en) * | 1984-09-04 | 1986-06-03 | Usdan Myron S | Directory interface and dialer |
US4800582A (en) * | 1986-08-08 | 1989-01-24 | Dictaphone Corporation | Method and apparatus for creating and storing telephone directory listings |
US5369685A (en) * | 1991-03-07 | 1994-11-29 | Sprint Communications Company L.P. | Voice-activated telephone directory and call placement system |
JPH05219174A (ja) | 1992-02-04 | 1993-08-27 | Canon Inc | 通信装置 |
AU5803394A (en) * | 1992-12-17 | 1994-07-04 | Bell Atlantic Network Services, Inc. | Mechanized directory assistance |
CA2091658A1 (en) * | 1993-03-15 | 1994-09-16 | Matthew Lennig | Method and apparatus for automation of directory assistance using speech recognition |
US5452340A (en) * | 1993-04-01 | 1995-09-19 | Us West Advanced Technologies, Inc. | Method of voice activated telephone dialing |
GB9322154D0 (en) * | 1993-10-27 | 1993-12-15 | Foseco Int | Coating compositions for refractory articles |
JP3320897B2 (ja) | 1994-04-22 | 2002-09-03 | 株式会社日立国際電気 | 電話システム及びその制御方法 |
US5873032A (en) * | 1994-04-28 | 1999-02-16 | Metro One Telecommunications, Inc. | Method and system for providing directory assistance services during attempt to complete customer or after call termination via an alphanumeric page |
US5483586A (en) * | 1994-07-18 | 1996-01-09 | Sussman; Lester | Electronic on-line subscriber telephone directory |
US5764731A (en) * | 1994-10-13 | 1998-06-09 | Yablon; Jay R. | Enhanced system for transferring, storing and using signaling information in a switched telephone network |
US5509049A (en) * | 1994-10-31 | 1996-04-16 | Voicetech Communications, Inc. | Automatic dialing of number received from directory assistance from within cellular system |
US5651056A (en) * | 1995-07-13 | 1997-07-22 | Eting; Leon | Apparatus and methods for conveying telephone numbers and other information via communication devices |
US5689547A (en) * | 1995-11-02 | 1997-11-18 | Ericsson Inc. | Network directory methods and systems for a cellular radiotelephone |
US5802149A (en) * | 1996-04-05 | 1998-09-01 | Lucent Technologies Inc. | On-line training of an automated-dialing directory |
US5850433A (en) * | 1996-05-01 | 1998-12-15 | Sprint Communication Co. L.P. | System and method for providing an on-line directory service |
US5835570A (en) * | 1996-06-26 | 1998-11-10 | At&T Corp | Voice-directed telephone directory with voice access to directory assistance |
US5943410A (en) * | 1996-08-02 | 1999-08-24 | Siemens Information And Communications Networks, Inc. | Automated calling of multiple numbers using directory assistance |
US6065016A (en) | 1996-08-06 | 2000-05-16 | At&T Corporation | Universal directory service |
US5940493A (en) * | 1996-11-26 | 1999-08-17 | Bellsouth Corporation | System and method for providing directory assistance information |
US6009323A (en) * | 1997-05-01 | 1999-12-28 | Motorola, Inc. | Method of placing a call in a two-way radio communication system |
JP4021518B2 (ja) * | 1997-05-27 | 2007-12-12 | 富士通株式会社 | データベース・システム |
US6320943B1 (en) * | 1997-06-12 | 2001-11-20 | Legerity, Inc. | Electronic directory system and method |
US6014647A (en) * | 1997-07-08 | 2000-01-11 | Nizzari; Marcia M. | Customer interaction tracking |
US6009161A (en) * | 1997-08-08 | 1999-12-28 | At&T Corp | Automated ringing of an operator for directory assistance calls |
US5940483A (en) * | 1997-08-19 | 1999-08-17 | Siemens Information And Communication Networks, Inc. | System and method for initializing ISDN terminals |
US6108711A (en) * | 1998-09-11 | 2000-08-22 | Genesys Telecommunications Laboratories, Inc. | Operating system having external media layer, workflow layer, internal media layer, and knowledge base for routing media events between transactions |
US5987471A (en) * | 1997-11-13 | 1999-11-16 | Novell, Inc. | Sub-foldering system in a directory-service-based launcher |
US6052439A (en) | 1997-12-31 | 2000-04-18 | At&T Corp | Network server platform telephone directory white-yellow page services |
JP3342831B2 (ja) | 1998-02-17 | 2002-11-11 | 松下電器産業株式会社 | 電話装置 |
JP2000261554A (ja) | 1999-03-05 | 2000-09-22 | Toshiba Corp | 統合情報伝達システム、同システムの制御方法、及びアプリケーションが記憶される記憶媒体 |
US6606381B1 (en) * | 1999-06-24 | 2003-08-12 | Sprint Spectrum L.P. | Dynamic ordering of an electronic phonebook |
US6404884B1 (en) * | 1999-10-08 | 2002-06-11 | Grape Technology Group, Inc. | Personalized assistance system and method |
JP2001298544A (ja) | 2000-04-14 | 2001-10-26 | Mitsubishi Electric Corp | Cti中継台システム |
TW548941B (en) * | 2001-08-02 | 2003-08-21 | Skysoft Corp | Mask identification code registration system and mask registration method |
-
2002
- 2002-12-31 CA CA2471547A patent/CA2471547C/en not_active Expired - Fee Related
- 2002-12-31 AU AU2002361907A patent/AU2002361907A1/en not_active Abandoned
- 2002-12-31 CN CNB028284437A patent/CN100525337C/zh not_active Expired - Fee Related
- 2002-12-31 NZ NZ533850A patent/NZ533850A/en not_active IP Right Cessation
- 2002-12-31 WO PCT/US2002/041817 patent/WO2003058926A1/en active Application Filing
- 2002-12-31 JP JP2003559117A patent/JP4739673B2/ja not_active Expired - Fee Related
- 2002-12-31 MX MXPA04006429A patent/MXPA04006429A/es active IP Right Grant
- 2002-12-31 EP EP02797538.2A patent/EP1468547B1/en not_active Expired - Lifetime
- 2002-12-31 BR BR0215439-0A patent/BR0215439A/pt not_active IP Right Cessation
- 2002-12-31 US US10/500,423 patent/US7072643B2/en not_active Expired - Fee Related
-
2005
- 2005-08-01 HK HK05106556.8A patent/HK1073036A1/xx not_active IP Right Cessation
-
2006
- 2006-05-01 US US11/416,397 patent/US7711354B1/en not_active Expired - Fee Related
-
2008
- 2008-12-17 AU AU2008258175A patent/AU2008258175A1/en not_active Abandoned
-
2009
- 2009-07-08 JP JP2009161453A patent/JP2009268146A/ja active Pending
-
2010
- 2010-03-08 US US12/719,055 patent/US8447278B2/en not_active Expired - Fee Related
Also Published As
Publication number | Publication date |
---|---|
EP1468547B1 (en) | 2013-06-26 |
AU2008258175A1 (en) | 2009-01-15 |
JP4739673B2 (ja) | 2011-08-03 |
NZ533850A (en) | 2007-11-30 |
US8447278B2 (en) | 2013-05-21 |
EP1468547A1 (en) | 2004-10-20 |
US7711354B1 (en) | 2010-05-04 |
US20100278326A1 (en) | 2010-11-04 |
HK1073036A1 (en) | 2005-09-16 |
JP2005514869A (ja) | 2005-05-19 |
MXPA04006429A (es) | 2004-10-04 |
CA2471547C (en) | 2010-03-23 |
AU2002361907A1 (en) | 2003-07-24 |
US7072643B2 (en) | 2006-07-04 |
CN1623313A (zh) | 2005-06-01 |
EP1468547A4 (en) | 2005-11-16 |
JP2009268146A (ja) | 2009-11-12 |
US20050037744A1 (en) | 2005-02-17 |
CN100525337C (zh) | 2009-08-05 |
CA2471547A1 (en) | 2003-07-17 |
WO2003058926A1 (en) | 2003-07-17 |
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Legal Events
Date | Code | Title | Description |
---|---|---|---|
B08F | Application dismissed because of non-payment of annual fees [chapter 8.6 patent gazette] |
Free format text: REFERENTE A 9A ANUIDADE(S). |
|
B08K | Patent lapsed as no evidence of payment of the annual fee has been furnished to inpi [chapter 8.11 patent gazette] |
Free format text: REFERENTE AO DESPACHO 8.6 PUBLICADO NA RPI 2144 DE 07/02/2012. |