MXPA04006429A - Sistema y metodo de asistencia de comunicacion. - Google Patents

Sistema y metodo de asistencia de comunicacion.

Info

Publication number
MXPA04006429A
MXPA04006429A MXPA04006429A MXPA04006429A MXPA04006429A MX PA04006429 A MXPA04006429 A MX PA04006429A MX PA04006429 A MXPA04006429 A MX PA04006429A MX PA04006429 A MXPA04006429 A MX PA04006429A MX PA04006429 A MXPA04006429 A MX PA04006429A
Authority
MX
Mexico
Prior art keywords
user
listings
assistance system
communication assistance
database
Prior art date
Application number
MXPA04006429A
Other languages
English (en)
Inventor
Baumeister Christine
Original Assignee
Grape Technology Group Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Grape Technology Group Inc filed Critical Grape Technology Group Inc
Publication of MXPA04006429A publication Critical patent/MXPA04006429A/es

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/44—Additional connecting arrangements for providing access to frequently-wanted subscribers, e.g. abbreviated dialling
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H04M3/4931—Directory assistance systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/55—Aspects of automatic or semi-automatic exchanges related to network data storage and management
    • H04M2203/551—Call history
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2242/00—Special services or facilities
    • H04M2242/22—Automatic class or number identification arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/22—Arrangements for supervision, monitoring or testing
    • H04M3/2218—Call detail recording
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/22—Arrangements for supervision, monitoring or testing
    • H04M3/36—Statistical metering, e.g. recording occasions when traffic exceeds capacity of trunks
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42034—Calling party identification service
    • H04M3/42059—Making use of the calling party identifier
    • H04M3/42068—Making use of the calling party identifier where the identifier is used to access a profile
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42085—Called party identification service
    • H04M3/42093—Notifying the calling party of information on the called or connected party
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H04M3/4931—Directory assistance systems
    • H04M3/4933—Directory assistance systems with operator assistance

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Mobile Radio Communication Systems (AREA)
  • Telephonic Communication Services (AREA)
  • Data Exchanges In Wide-Area Networks (AREA)

Abstract

La presente invencion es concerniente con un sistema de asistencia de comunicacion que consiste de una primera base de datos (18) que tiene una pluralidad de listados, en donde cada uno de los listados tiene por lo menos un nombre de contacto y un numero de contacto correspondiente. Se proporcionan elementos fisicos de telefonia (12), configurados para acoplar un dispositivo telefonico (6) de un usuario al sistema. Tambien se proporciona una tabla de listados solicitados en el pasado para por lo meson uno de los usuarios del sistema, configurada para guardar listados solicitados en el pasado obtenidos de la base de datos, tal como son solicitados por el usuario. Cuando un usuario contacta el sistema con el dispositivo telefonico, el sistema reconoce al usuario y envia la tabla de listados solicitados en el pasado a una terminal de operador del sistema.
MXPA04006429A 2002-01-02 2002-12-31 Sistema y metodo de asistencia de comunicacion. MXPA04006429A (es)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US34567402P 2002-01-02 2002-01-02
PCT/US2002/041817 WO2003058926A1 (en) 2002-01-02 2002-12-31 Communication assistance system and method

Publications (1)

Publication Number Publication Date
MXPA04006429A true MXPA04006429A (es) 2004-10-04

Family

ID=23356004

Family Applications (1)

Application Number Title Priority Date Filing Date
MXPA04006429A MXPA04006429A (es) 2002-01-02 2002-12-31 Sistema y metodo de asistencia de comunicacion.

Country Status (11)

Country Link
US (3) US7072643B2 (es)
EP (1) EP1468547B1 (es)
JP (2) JP4739673B2 (es)
CN (1) CN100525337C (es)
AU (2) AU2002361907A1 (es)
BR (1) BR0215439A (es)
CA (1) CA2471547C (es)
HK (1) HK1073036A1 (es)
MX (1) MXPA04006429A (es)
NZ (1) NZ533850A (es)
WO (1) WO2003058926A1 (es)

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ES2364280T3 (es) * 2000-01-31 2011-08-30 Grape Technology Group, Inc. Sistema y método de asistencia de comunicación.
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US7027580B2 (en) * 2003-02-03 2006-04-11 Oliver Wendel Gamble Method and system for automatically sending, receiving and utilizing information transmitted over a communication network
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US20060074897A1 (en) * 2004-10-04 2006-04-06 Fergusson Iain W System and method for dynamic data masking
US7242751B2 (en) 2004-12-06 2007-07-10 Sbc Knowledge Ventures, L.P. System and method for speech recognition-enabled automatic call routing
US7751551B2 (en) 2005-01-10 2010-07-06 At&T Intellectual Property I, L.P. System and method for speech-enabled call routing
US7636432B2 (en) * 2005-05-13 2009-12-22 At&T Intellectual Property I, L.P. System and method of determining call treatment of repeat calls
US7885390B2 (en) * 2005-07-01 2011-02-08 Soleo Communications, Inc. System and method for multi-modal personal communication services
US7302273B2 (en) * 2005-07-08 2007-11-27 Soleo Communications, Inc. System and method for providing interactive wireless data and voice based services
JP4357474B2 (ja) * 2005-11-07 2009-11-04 ソニー・エリクソン・モバイルコミュニケーションズ株式会社 通信端末装置およびコンピュータプログラム
US7599861B2 (en) 2006-03-02 2009-10-06 Convergys Customer Management Group, Inc. System and method for closed loop decisionmaking in an automated care system
US7869825B2 (en) 2006-05-01 2011-01-11 Mcgary Faith Communication assistance system and method
US8379830B1 (en) 2006-05-22 2013-02-19 Convergys Customer Management Delaware Llc System and method for automated customer service with contingent live interaction
CN101496385A (zh) * 2006-05-24 2009-07-29 格莱珀技术集团公司 通信辅助系统和方法
US8068601B2 (en) * 2006-07-26 2011-11-29 Cisco Technology, Inc. Queuing and routing telephone calls
FI122715B (fi) * 2006-09-27 2012-06-15 Elisa Oyj Numeropalvelu
US20080095162A1 (en) * 2006-10-20 2008-04-24 Heru Khoe Communications system
EP2098010A1 (en) * 2006-11-30 2009-09-09 WANLESS, James Andrew A method and system for providing automated real-time contact information
US7580942B2 (en) * 2007-01-12 2009-08-25 Microsoft Corporation Indexing and ranking processes for directory assistance services
US8874102B2 (en) 2011-02-14 2014-10-28 Soleo Communications, Inc. Call tracking system and method
US9384496B2 (en) 2011-02-14 2016-07-05 Soleo Communications, Inc Call tracking system and method
US9910904B2 (en) 2011-08-30 2018-03-06 International Business Machines Corporation Replication of data objects from a source server to a target server
CN107993377A (zh) * 2012-12-06 2018-05-04 陆洪瑞 一种交易系统、密码键盘系统及其操作方法
US10694039B2 (en) 2014-03-25 2020-06-23 Joseph Charlson System and method for automated call distribution
US9332118B2 (en) 2014-03-25 2016-05-03 CallerReady LLC System and method for call distribution
AU2014388463B2 (en) * 2014-03-28 2019-03-28 Vipconn B.V. Mobile device and server for voice and/or data exchange
CN112000855A (zh) * 2020-08-26 2020-11-27 中国银行股份有限公司 应答数据的处理方法、装置、存储介质及电子设备

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US4800582A (en) * 1986-08-08 1989-01-24 Dictaphone Corporation Method and apparatus for creating and storing telephone directory listings
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Also Published As

Publication number Publication date
HK1073036A1 (en) 2005-09-16
US8447278B2 (en) 2013-05-21
CA2471547A1 (en) 2003-07-17
CN1623313A (zh) 2005-06-01
JP2009268146A (ja) 2009-11-12
CN100525337C (zh) 2009-08-05
NZ533850A (en) 2007-11-30
US7711354B1 (en) 2010-05-04
WO2003058926A1 (en) 2003-07-17
US20050037744A1 (en) 2005-02-17
EP1468547B1 (en) 2013-06-26
AU2002361907A1 (en) 2003-07-24
US20100278326A1 (en) 2010-11-04
JP2005514869A (ja) 2005-05-19
BR0215439A (pt) 2004-12-14
AU2008258175A1 (en) 2009-01-15
CA2471547C (en) 2010-03-23
EP1468547A1 (en) 2004-10-20
US7072643B2 (en) 2006-07-04
JP4739673B2 (ja) 2011-08-03
EP1468547A4 (en) 2005-11-16

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FG Grant or registration