EP2033421A4 - Communication assistance system and method - Google Patents

Communication assistance system and method

Info

Publication number
EP2033421A4
EP2033421A4 EP07809209A EP07809209A EP2033421A4 EP 2033421 A4 EP2033421 A4 EP 2033421A4 EP 07809209 A EP07809209 A EP 07809209A EP 07809209 A EP07809209 A EP 07809209A EP 2033421 A4 EP2033421 A4 EP 2033421A4
Authority
EP
European Patent Office
Prior art keywords
assistance system
communication assistance
communication
assistance
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Withdrawn
Application number
EP07809209A
Other languages
German (de)
French (fr)
Other versions
EP2033421A2 (en
Inventor
Faith Mcgary
Robert Pines
Christine Baumeister
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Grape Technology Group Inc
Original Assignee
Grape Technology Group Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Grape Technology Group Inc filed Critical Grape Technology Group Inc
Publication of EP2033421A2 publication Critical patent/EP2033421A2/en
Publication of EP2033421A4 publication Critical patent/EP2033421A4/en
Withdrawn legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H04M3/4931—Directory assistance systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H04M3/4931—Directory assistance systems
    • H04M3/4933—Directory assistance systems with operator assistance

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Mobile Radio Communication Systems (AREA)
  • Information Retrieval, Db Structures And Fs Structures Therefor (AREA)
  • Telephonic Communication Services (AREA)
EP07809209A 2006-05-24 2007-05-24 Communication assistance system and method Withdrawn EP2033421A4 (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US80823606P 2006-05-24 2006-05-24
PCT/US2007/012598 WO2007139990A2 (en) 2006-05-24 2007-05-24 Communication assistance system and method

Publications (2)

Publication Number Publication Date
EP2033421A2 EP2033421A2 (en) 2009-03-11
EP2033421A4 true EP2033421A4 (en) 2012-12-05

Family

ID=38779267

Family Applications (1)

Application Number Title Priority Date Filing Date
EP07809209A Withdrawn EP2033421A4 (en) 2006-05-24 2007-05-24 Communication assistance system and method

Country Status (3)

Country Link
EP (1) EP2033421A4 (en)
CN (1) CN101496385A (en)
WO (1) WO2007139990A2 (en)

Families Citing this family (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US8335307B2 (en) 2008-02-08 2012-12-18 Grape Technology Group, Inc. System and method for improved directory assistance including re-dial feature

Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5850433A (en) * 1996-05-01 1998-12-15 Sprint Communication Co. L.P. System and method for providing an on-line directory service
WO2003058926A1 (en) * 2002-01-02 2003-07-17 Grape Technology Group, Inc. Communication assistance system and method
WO2004049130A2 (en) * 2002-11-25 2004-06-10 Telesector Resources Group, Inc. Methods and systems for directory information lookup

Family Cites Families (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6775371B2 (en) * 1997-03-13 2004-08-10 Metro One Telecommunications, Inc. Technique for effectively providing concierge-like services in a directory assistance system
US6606744B1 (en) * 1999-11-22 2003-08-12 Accenture, Llp Providing collaborative installation management in a network-based supply chain environment
NZ525157A (en) * 2000-09-15 2006-09-29 Grape Technology Group Inc Enhanced directory assistance system comprising a telephone switch and a direction module

Patent Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5850433A (en) * 1996-05-01 1998-12-15 Sprint Communication Co. L.P. System and method for providing an on-line directory service
WO2003058926A1 (en) * 2002-01-02 2003-07-17 Grape Technology Group, Inc. Communication assistance system and method
WO2004049130A2 (en) * 2002-11-25 2004-06-10 Telesector Resources Group, Inc. Methods and systems for directory information lookup

Also Published As

Publication number Publication date
EP2033421A2 (en) 2009-03-11
CN101496385A (en) 2009-07-29
WO2007139990A3 (en) 2008-07-31
WO2007139990A2 (en) 2007-12-06

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Legal Events

Date Code Title Description
PUAI Public reference made under article 153(3) epc to a published international application that has entered the european phase

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17P Request for examination filed

Effective date: 20081218

AK Designated contracting states

Kind code of ref document: A2

Designated state(s): AT BE BG CH CY CZ DE DK EE ES FI FR GB GR HU IE IS IT LI LT LU LV MC MT NL PL PT RO SE SI SK TR

AX Request for extension of the european patent

Extension state: AL BA HR MK RS

DAX Request for extension of the european patent (deleted)
A4 Supplementary search report drawn up and despatched

Effective date: 20121102

RIC1 Information provided on ipc code assigned before grant

Ipc: H04M 1/56 20060101AFI20121026BHEP

Ipc: H04M 3/493 20060101ALI20121026BHEP

17Q First examination report despatched

Effective date: 20121114

STAA Information on the status of an ep patent application or granted ep patent

Free format text: STATUS: THE APPLICATION IS DEEMED TO BE WITHDRAWN

18D Application deemed to be withdrawn

Effective date: 20160513