WO2007139990A3 - Communication assistance system and method - Google Patents

Communication assistance system and method Download PDF

Info

Publication number
WO2007139990A3
WO2007139990A3 PCT/US2007/012598 US2007012598W WO2007139990A3 WO 2007139990 A3 WO2007139990 A3 WO 2007139990A3 US 2007012598 W US2007012598 W US 2007012598W WO 2007139990 A3 WO2007139990 A3 WO 2007139990A3
Authority
WO
WIPO (PCT)
Prior art keywords
requesters
listings
assistance system
communication assistance
past requested
Prior art date
Application number
PCT/US2007/012598
Other languages
French (fr)
Other versions
WO2007139990A2 (en
Inventor
Faith Mcgary
Robert Pines
Christine Baumeister
Original Assignee
Grape Technology Group Inc
Faith Mcgary
Robert Pines
Christine Baumeister
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Grape Technology Group Inc, Faith Mcgary, Robert Pines, Christine Baumeister filed Critical Grape Technology Group Inc
Priority to EP07809209A priority Critical patent/EP2033421A4/en
Publication of WO2007139990A2 publication Critical patent/WO2007139990A2/en
Publication of WO2007139990A3 publication Critical patent/WO2007139990A3/en

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H04M3/4931—Directory assistance systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H04M3/4931—Directory assistance systems
    • H04M3/4933—Directory assistance systems with operator assistance

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Mobile Radio Communication Systems (AREA)
  • Telephonic Communication Services (AREA)
  • Information Retrieval, Db Structures And Fs Structures Therefor (AREA)

Abstract

A communication assistance system includes a database having a plurality of listings therein, each of the listings includes a least one contact name and a contact information. A means is provided for receiving incoming communications from a plurality of requesters seeking a listing. A table stores past requested listings of the requesters, where the system reviews the table for storing past requested listings and, based on contents contained in the past requested listing table, develops a list of requesters to target a promotion to, whereupon when a requester who is among the list of requesters contacts the system, they are provided with the promotion.
PCT/US2007/012598 2006-05-24 2007-05-24 Communication assistance system and method WO2007139990A2 (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
EP07809209A EP2033421A4 (en) 2006-05-24 2007-05-24 Communication assistance system and method

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US80823606P 2006-05-24 2006-05-24
US60/806,236 2006-05-24

Publications (2)

Publication Number Publication Date
WO2007139990A2 WO2007139990A2 (en) 2007-12-06
WO2007139990A3 true WO2007139990A3 (en) 2008-07-31

Family

ID=38779267

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US2007/012598 WO2007139990A2 (en) 2006-05-24 2007-05-24 Communication assistance system and method

Country Status (3)

Country Link
EP (1) EP2033421A4 (en)
CN (1) CN101496385A (en)
WO (1) WO2007139990A2 (en)

Families Citing this family (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US8335307B2 (en) 2008-02-08 2012-12-18 Grape Technology Group, Inc. System and method for improved directory assistance including re-dial feature

Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6606744B1 (en) * 1999-11-22 2003-08-12 Accenture, Llp Providing collaborative installation management in a network-based supply chain environment
US20040184593A1 (en) * 1997-03-13 2004-09-23 Metro One Telecommunications, Inc. Technique for effectively providing concierge-like services in a directory assistance system
US20050100153A1 (en) * 2000-09-15 2005-05-12 Robert Pines Enhanced directory assistance system

Family Cites Families (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5850433A (en) * 1996-05-01 1998-12-15 Sprint Communication Co. L.P. System and method for providing an on-line directory service
US8472606B2 (en) * 2001-02-27 2013-06-25 Verizon Data Services Llc Methods and systems for directory information lookup
JP4739673B2 (en) * 2002-01-02 2011-08-03 グレープ テクノロジー グループ インコーポレイテッド Communication auxiliary system and method

Patent Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20040184593A1 (en) * 1997-03-13 2004-09-23 Metro One Telecommunications, Inc. Technique for effectively providing concierge-like services in a directory assistance system
US6606744B1 (en) * 1999-11-22 2003-08-12 Accenture, Llp Providing collaborative installation management in a network-based supply chain environment
US20050100153A1 (en) * 2000-09-15 2005-05-12 Robert Pines Enhanced directory assistance system

Non-Patent Citations (2)

* Cited by examiner, † Cited by third party
Title
RYDER J.M. ET AL.: "Cognitive Engineering Of A New Telephone Operator Workstation Using COGNET", INTERNATIONAL JOURNAL OF INDUSTRIAL ERGONOMICS, vol. 22, no. 6, 1998, pages 417 - 429, XP008103515, Retrieved from the Internet <URL:http://www.downloads.chiinc.com/PDFs/TeleOperatorWkstation.PDF> *
See also references of EP2033421A4 *

Also Published As

Publication number Publication date
EP2033421A4 (en) 2012-12-05
WO2007139990A2 (en) 2007-12-06
CN101496385A (en) 2009-07-29
EP2033421A2 (en) 2009-03-11

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