WO2024079822A1 - Dispositif, système et procédé d'aide à une procédure d'hébergement et support lisible par ordinateur - Google Patents

Dispositif, système et procédé d'aide à une procédure d'hébergement et support lisible par ordinateur Download PDF

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Publication number
WO2024079822A1
WO2024079822A1 PCT/JP2022/038085 JP2022038085W WO2024079822A1 WO 2024079822 A1 WO2024079822 A1 WO 2024079822A1 JP 2022038085 W JP2022038085 W JP 2022038085W WO 2024079822 A1 WO2024079822 A1 WO 2024079822A1
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WIPO (PCT)
Prior art keywords
accommodation
check
information
reservation
terminal
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PCT/JP2022/038085
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English (en)
Japanese (ja)
Inventor
章 松田
雄介 宮本
早紀 加藤
由依 楳原
Original Assignee
日本電気株式会社
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Priority to PCT/JP2022/038085 priority Critical patent/WO2024079822A1/fr
Publication of WO2024079822A1 publication Critical patent/WO2024079822A1/fr

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services
    • G06Q50/12—Hotels or restaurants

Definitions

  • This disclosure relates to accommodation procedure assistance devices, systems, methods, and programs.
  • Patent Document 1 discloses technology relating to a check-in system that includes a customer display device that allows hotel customers (those who have made reservations) to input and view accommodation information, and a management screen for hotel staff.
  • the customer display device and management screen are installed adjacent to each other so that customers and staff can input and view information face-to-face.
  • the purpose of this disclosure is to provide an accommodation procedure assistance device, system, method, and program for shortening the time required for check-in procedures at accommodation facilities.
  • the accommodation procedure support device comprises: an acquisition means for acquiring, when a person who has made a reservation for accommodation performs a search operation for the accommodation reservation information at a check-in terminal of the accommodation facility, specific information for identifying the accommodation reservation information from the check-in terminal; A specifying means for specifying a list of service vouchers attributable to a stay corresponding to the accommodation reservation information specified based on the specified information; a transmission means for transmitting a check-in input screen based on the specified accommodation reservation information to the check-in terminal, and transmitting a list of the specified service use vouchers to a staff terminal installed at a location where the service use vouchers are handed over from the accommodation facility staff to the accommodation reservation holder; Equipped with.
  • the accommodation procedure support system includes: Check-in terminals installed at accommodation facilities, A staff terminal is provided at a transfer location for transferring a service voucher resulting from the stay from the accommodation staff to the person making the reservation;
  • the accommodation procedure support device includes: an acquisition means for acquiring, when the person making the reservation performs a search operation for the accommodation reservation information at the check-in terminal, specific information for identifying the accommodation reservation information from the check-in terminal; a specifying means for specifying a list of the service vouchers corresponding to the accommodation reservation information specified based on the specifying information; a transmission means for transmitting a check-in input screen based on the specified accommodation reservation information to the check-in terminal and transmitting a list of the specified service vouchers to the staff terminal; Equipped with.
  • the accommodation procedure support method includes: The computer When a person making a reservation searches for accommodation reservation information at a check-in terminal of the accommodation facility, specific information for identifying the accommodation reservation information is obtained from the check-in terminal; Identifying a list of service vouchers attributable to the stay corresponding to the accommodation reservation information identified based on the identification information; A check-in input screen based on the specified accommodation reservation information is transmitted to the check-in terminal, and a list of the specified service use vouchers is transmitted to a staff terminal installed at a location where the service use vouchers are handed over from the staff of the accommodation facility to the person who has made the reservation.
  • the accommodation procedure assistance program disclosed herein is an acquisition process for acquiring, when a person who has made a reservation searches for accommodation reservation information at a check-in terminal of the accommodation facility, specific information for identifying the accommodation reservation information from the check-in terminal; A process of identifying a list of service vouchers attributable to a stay corresponding to the accommodation reservation information identified based on the identification information; a transmission process for transmitting a check-in input screen based on the specified accommodation reservation information to the check-in terminal, and transmitting a list of the specified service use vouchers to a staff terminal installed at a location where the service use vouchers are handed over from the accommodation facility staff to the accommodation reservation holder; to be executed by the computer.
  • This disclosure provides an accommodation procedure assistance device, system, method, and program for shortening the time required for check-in procedures at accommodation facilities.
  • FIG. 1 is a block diagram showing a configuration of an accommodation procedure support device according to a first embodiment of the present invention.
  • 10 is a flowchart showing the flow of accommodation procedure support processing according to the first embodiment.
  • FIG. 11 is a block diagram showing a configuration of an accommodation procedure support system according to a second embodiment.
  • FIG. 11 is a block diagram showing a configuration of an authentication device according to a second embodiment of the present invention.
  • FIG. 11 is a block diagram showing a configuration of an accommodation procedure support device according to a second embodiment.
  • 13 is a flowchart showing the flow of a hotel reservation process according to the second embodiment.
  • 10 is a flowchart showing the flow of face information registration processing by the authentication device according to the second embodiment.
  • FIG. 11 is a diagram showing an example of a search screen for accommodation reservation information displayed on the check-in terminal according to the second embodiment.
  • FIG. 11 is a sequence diagram showing the flow of check-in processing according to the second embodiment.
  • 13 is a flowchart showing the flow of accommodation procedure support processing according to the second embodiment.
  • 13 is a flowchart showing the flow of accommodation procedure support processing according to the second embodiment.
  • 11 is a flowchart showing the flow of face authentication processing by the authentication device according to the second embodiment.
  • FIG. 11 is a diagram showing an example of a check-in procedure start notification screen displayed on a staff terminal according to the second embodiment.
  • FIG. 11 is a diagram showing an example of a check-in input screen displayed on a check-in terminal according to the second embodiment.
  • FIG. 11 is a diagram showing an example of a check-in approval screen displayed on a staff terminal according to the second embodiment.
  • FIG. 11 is a diagram showing an example of a check-in completion screen displayed on the check-in
  • FIG. 1 is a block diagram showing the configuration of the accommodation procedure support device 1 according to the first embodiment.
  • the accommodation procedure support device 1 is an information processing device that is connected to a check-in terminal (not shown) and a staff terminal (not shown) installed at the accommodation facility, and supports the check-in procedure (accommodation procedure) at the accommodation facility.
  • the check-in terminal is an information processing device used for the check-in operation by the accommodation reservation holder.
  • the accommodation reservation holder has made a reservation to stay at the accommodation facility in advance.
  • the accommodation reservation information is registered in a database (not shown) that manages the reservation information of the accommodation facility.
  • the database is connected to the accommodation procedure support device 1 so as to be communicable with the accommodation procedure support device 1, or is built into the accommodation procedure support device 1. And, it is assumed that the accommodation reservation holder visits the accommodation facility on the day of the stay, and performs a search operation of the accommodation reservation information on the check-in terminal in order to perform the check-in procedure.
  • the staff terminal is an information processing device that is used by the staff of the accommodation facility to perform the check-in procedure (such as approving the check-in) for the accommodation reservation holder. Also, it is assumed that the staff needs to hand over the service use ticket resulting from the stay to the accommodation reservation holder according to the contents of the stay to be checked in. And, it is assumed that the staff terminal is installed at a handover location where the staff hand over the service use ticket to the accommodation reservation holder.
  • the accommodation procedure support device 1 includes an acquisition unit 11, an identification unit 12, and a transmission unit 13.
  • the acquisition unit 11 acquires identification information for identifying the accommodation reservation information from the check-in terminal.
  • the identification information is identification information of the accommodation reservation information (e.g., a reservation number, etc.), identification information of the person who made the reservation associated with the reservation number, etc. (e.g., a user ID), personal authentication information associated with the accommodation reservation information, etc.
  • the identification information may be a combination of the name and telephone number registered by the person who made the reservation when making the reservation.
  • the personal authentication information, etc. may be associated with the "user ID associated with the accommodation reservation information".
  • the "personal authentication information” is identification information or biometric information for identifying the person by personal authentication.
  • personal authentication refers to information processing in which the personal authentication information registered in advance is compared with information acquired from an individual or input by an individual at the time of authentication, and the authenticity of the individual is confirmed if the degree of match is equal to or exceeds a threshold.
  • Examples of identity authentication include, but are not limited to, biometric authentication such as facial recognition, and matching code information (such as an ID or password) presented or entered by an individual.
  • Identity authentication processing is performed by internal processing of the accommodation procedure support device 1 or an authentication device connected to the accommodation procedure support device 1.
  • the "identity authentication information" for registration is registered in either a storage device inside the accommodation procedure support device 1 or a storage device connected to the accommodation procedure support device 1.
  • the identification unit 12 identifies a list of service vouchers resulting from the stay corresponding to the identified accommodation reservation information based on the identification information.
  • the identification unit 12 may identify, for example, search, the accommodation reservation information of the person who made the reservation from the identification information acquired by the acquisition unit 11.
  • a list of service vouchers is associated with the accommodation reservation information.
  • the "service” refers to a service provided within the accommodation facility that the user applied for when making the reservation, or a service included in the accommodation reservation information. Examples of services provided within the accommodation facility include, but are not limited to, the provision of food and beverages in the dining hall (food and beverage service), entry to shared spaces such as dining halls and baths, use of massage machines, and purchases from vending machines.
  • the "service voucher” is a physical (paper or plastic) ticket such as a meal ticket or coupon ticket to be used within the accommodation facility.
  • the "service voucher” may be a ticket that can be used outside the accommodation facility or in the surrounding area of the accommodation facility. It is assumed that the "service voucher” has information (service information) regarding the service that can be used due to the stay written, printed, displayed, etc.
  • service information refers to information used to receive the provision of the service, and examples of this include permission to enter the restaurant, reservations for dinner or breakfast, available time slots or meal contents (course meals or optional meals), seating in the restaurant, the user's gender, whether the user is an adult or a child, length of stay, etc.
  • a "list of service vouchers" is a collection of information such as the names of service vouchers.
  • the list of service vouchers may also include the number of service vouchers, type, number of each type, and location, etc.
  • the transmission unit 13 transmits a check-in input screen based on the identified accommodation reservation information to the check-in terminal, and transmits a list of the service vouchers identified by the identification unit 12 to the staff terminal.
  • the staff terminal is an information processing device installed at the location where the service vouchers are handed over from the accommodation staff to the person who made the reservation.
  • FIG. 2 is a flowchart showing the flow of the accommodation procedure support process according to the first embodiment.
  • the acquisition unit 11 acquires specific information for identifying accommodation reservation information from the check-in terminal when the person making the reservation searches for accommodation reservation information at the check-in terminal of the accommodation facility (S11).
  • the identification unit 12 identifies a list of service vouchers resulting from the stay corresponding to the identified accommodation reservation information based on the specific information (S12).
  • the transmission unit 13 transmits a check-in input screen based on the identified accommodation reservation information to the check-in terminal (S13). Additionally, the transmission unit 13 transmits the list of identified service vouchers to a staff terminal installed at the location where the service vouchers are handed over from the accommodation facility staff to the person making the reservation (S14).
  • the staff terminal displays the list of service vouchers received from the accommodation procedure support device 1, and the check-in terminal displays the check-in input screen received from the accommodation procedure support device 1.
  • the person who made the reservation performs input operations and check-in request operations on the check-in input screen.
  • the staff can visually check the list of service vouchers displayed on the staff terminal and start preparing the service vouchers to be handed over to the person who made the reservation who is checking in.
  • the staff performs a check-in approval operation for the person who made the reservation on the staff terminal.
  • the check-in terminal displays a check-in completion screen, so the person who made the reservation moves to the pick-up location.
  • the staff can quickly hand over the service vouchers that have already been prepared to the person who made the reservation who has arrived at the pick-up location.
  • the staff does not start preparing the service vouchers after the person who made the reservation arrives at the pick-up location, but starts preparing the service vouchers when the person who made the reservation performs a search operation.
  • the staff can use the time from when the hotel reservation holder starts searching for hotel reservation information on the check-in terminal until the holder arrives at the pick-up location as the time to prepare a collection of service vouchers for each group of hotel reservation holders and according to the accommodation details.
  • this embodiment can shorten the time required for the check-in procedure at the accommodation facility.
  • the accommodation procedure support device 1 includes a processor, a memory, and a storage device, which are not shown in the figure.
  • the storage device stores a computer program that implements the processing of the accommodation procedure support method according to this embodiment.
  • the processor then loads the computer program, etc. from the storage device into the memory and executes the computer program. In this way, the processor realizes the functions of the acquisition unit 11, the identification unit 12, and the transmission unit 13.
  • each component of the accommodation procedure assistance device 1 may be realized by dedicated hardware.
  • some or all of the components of each device may be realized by general-purpose or dedicated circuits, processors, etc., or a combination of these. These may be configured by a single chip, or by multiple chips connected via a bus. Some or all of the components of each device may be realized by a combination of the above-mentioned circuits, etc., and programs.
  • the processor a CPU (Central Processing Unit), GPU (Graphics Processing Unit), FPGA (Field-Programmable Gate Array), quantum processor (quantum computer control chip), etc. may be used.
  • the multiple information processing devices, circuits, etc. may be centrally arranged or distributed.
  • the information processing devices, circuits, etc. may be realized as a client-server system, cloud computing system, etc., in a form in which each is connected via a communication network.
  • the functions of the accommodation procedure assistance device 1 may be provided in the form of SaaS (Software as a Service).
  • FIG. 3 is a block diagram showing the configuration of an accommodation procedure support system 1000 according to the second embodiment.
  • the accommodation procedure support system 1000 is an information system for supporting reservations and check-in procedures for accommodation at a specified accommodation facility 4.
  • the accommodation procedure support system 1000 includes a user terminal 10, check-in terminals 100-1, 100-2, ... 100-n (n is a natural number of 2 or more), an authentication device 200, an accommodation procedure support device 300, and a staff terminal 400.
  • the user terminal 10, the check-in terminal 100-1, etc., the authentication device 200, the accommodation procedure support device 300, and the staff terminal 400 are each connected to be able to communicate with each other via a network N.
  • the network N is a communication network including a wireless communication line, such as the Internet, a wireless communication line network, a mobile phone line network, etc.
  • the network N does not matter what type of communication protocol it is.
  • User U0 (lodging reservation holder) is a user who carries and operates a user terminal 10 to make a reservation for a specific lodging plan at the accommodation facility 4.
  • the user terminal 10 is an information processing terminal with which the user U0 registers lodging reservation information, including a facial image, in advance to the lodging procedure assistance device 300. Note that the user U0 may also use an information processing device other than the user terminal 10 to register lodging reservation information, etc.
  • the accommodation facility 4 has check-in terminals 100-1 to 100-n installed in the lobby, and a counter 410 and a staff terminal 400 installed at the front desk 41.
  • a staff member U2 who operates the staff terminal 400, and service vouchers 5-1, 5-2, ..., 5-m (m is a natural number of 2 or more) are stored.
  • each of the check-in terminals 100-1 to 100-n has the same function, in the following explanation they may be collectively referred to simply as the "check-in terminal 100".
  • each of the users U1-1, U1-2, ..., U1-n is an example of a person who makes a reservation for accommodation who registers accommodation reservation information in advance, arrives at the accommodation facility 4 on the day of the stay, and checks in, and in the following explanation they may be collectively referred to simply as the "user U1".
  • the check-in terminal 100 is an information terminal operated by user U1, a guest at the accommodation facility 4, for check-in procedures.
  • the check-in terminal 100 displays a search screen for accommodation reservation information, accepts input of specific information for the accommodation reservation information from user U1, and sends a search request including the specific information to the accommodation procedure assistance device 300.
  • the check-in terminal 100 displays a check-in input screen including the search results, and accepts input of missing information, signature operation, and check-in request operation from user U1.
  • the check-in terminal 100 then sends the check-in request to the accommodation procedure assistance device 300, and if approved by staff member U2, displays a check-in completion screen.
  • the staff terminal 400 receives and displays a check-in procedure start notification screen from the accommodation procedure support device 300 in response to a search operation by user U1 on the check-in terminal 100.
  • Staff U2 checks the list of service vouchers displayed on the check-in procedure start notification screen and begins preparing the corresponding service voucher 5-1, etc.
  • the staff terminal 400 receives and displays a check-in approval screen from the accommodation procedure support device 300 in response to a check-in request operation by user U1 on the check-in terminal 100. If staff U2 approves user U1's stay, he or she performs an approval operation on the check-in approval screen. In response to the approval operation, the staff terminal 400 sends a check-in approval to the accommodation procedure support device 300.
  • the front desk 41 where the service voucher is handed over, is a location where it takes a certain amount of time for user U1, who has made the reservation for accommodation, to travel from the check-in terminal 100.
  • the certain amount of time is, for example, from a few seconds to a few minutes, but is not limited to this.
  • the front desk 41 and the check-in terminal 100 are separated by a certain distance or more.
  • the number of staff terminals 400 installed at the front desk 41, where the service vouchers are handed over is assumed to be equal to or less than the number of check-in terminals 100 installed at the accommodation facility 4.
  • the number of staff members handing over the service vouchers is assumed to be equal to or less than the number of users U1. In other words, if it takes a long time for staff member U2 to prepare the service vouchers at the counter 410 and hand them over to users U1, a queue of users U1 may form.
  • the authentication device 200 is an information processing device that manages the facial feature information of users and performs facial authentication. In addition, in response to a facial authentication request received from the outside, the authentication device 200 compares the facial image or facial feature information included in the request with the facial feature information of each user and returns the comparison result (authentication result) to the request source.
  • FIG. 4 is a block diagram showing the configuration of the authentication device 200 according to the second embodiment.
  • the authentication device 200 includes a face information DB (DataBase) 210, a face detection unit 220, a feature point extraction unit 230, a registration unit 240, and an authentication unit 250.
  • the face information DB 210 stores a user ID 211 and face feature information 212 of the user ID in association with each other.
  • the face feature information 212 is a feature vector indicating a set of feature amounts, such as the distance between each feature point corresponding to the positions of a person's eyes, nose, mouth, etc.
  • the authentication device 200 may delete the face feature information 212 in the face information DB 210 in response to a request from a user or the like corresponding to the face feature information 212. Alternatively, the authentication device 200 may delete the face feature information 212 after a certain period of time has passed since registration.
  • the face detection unit 220 detects a face area included in a registration image for registering face information, and outputs this to the feature point extraction unit 230.
  • the feature point extraction unit 230 extracts feature points from the face area detected by the face detection unit 220, calculates the distance between each of the extracted feature points as a feature amount, and generates a feature vector including a set of the calculated feature points as face feature information. In other words, it can be said that the feature point extraction unit 230 extracts the feature vector calculated from the face image as face feature information.
  • the feature point extraction unit 230 outputs the generated face feature information to the registration unit 240 or the authentication unit 250.
  • the registration unit 240 When registering facial feature information, the registration unit 240 issues a new user ID 211.
  • the registration unit 240 associates the issued user ID 211 with the facial feature information 212 extracted from the registration image and registers them in the face information DB 210.
  • the authentication unit 250 performs face authentication using the facial feature information 212. Specifically, the authentication unit 250 calculates the degree of match with each master biometric information by one-to-N comparison of the facial feature information (query biometric information) extracted from the face image and the facial feature information 212 (master biometric information) in the face information DB 210. For example, the authentication unit 250 may calculate the similarity between the feature amount of the query biometric information and the feature amount of the master biometric information as the degree of match. For example, the authentication unit 250 may calculate a higher degree of match as the distance between the feature vectors is shorter.
  • the authentication unit 250 determines that the authentication is successful, and if the degree of match is less than the threshold, the authentication unit 250 determines that the authentication is unsuccessful. If the authentication is successful, the authentication unit 250 identifies the user ID 211 associated with the facial feature information 212 that has been successfully authenticated from the face information DB 210, and returns the result of the facial authentication including the successful authentication and the user ID 211 to the requester of the face authentication request. On the other hand, if authentication fails, the authentication unit 250 returns the face authentication result, including a message indicating that authentication failed, to the request source.
  • the accommodation procedure support device 300 is an example of the accommodation procedure support device 1 described above.
  • the accommodation procedure support device 300 is an information processing device for supporting reservations for accommodation at the accommodation facility 4, check-in procedures, etc.
  • the accommodation procedure support device 300 is also a device that relays data exchange between the check-in terminal 100 and the staff terminal 400.
  • the accommodation procedure support device 300 may be made redundant with multiple servers, and each functional block may be realized by multiple computers.
  • the accommodation procedure support device 300 includes a storage unit 310, a memory 320, a communication unit 330, and a control unit 340.
  • the storage unit 310 is an example of a non-volatile storage device such as a hard disk or a flash memory.
  • the storage unit 310 stores a program 311, reservation management information 312, and check-in management information 313.
  • the storage unit 310 and the face information DB 210 of the authentication device 200 may be collectively regarded as a storage unit.
  • a part or all of the information stored in the storage unit 310 may be stored in an external storage device.
  • the program 311 is a computer program (accommodation procedure support program) in which accommodation procedure support processing, including accommodation reservation processing and check-in processing according to the second embodiment, is implemented.
  • Reservation management information 312 is information that manages reservation details of accommodation plans at accommodation facility 4. Reservation management information 312 is information that associates user ID 3121, reservation number 3122, and accommodation reservation information 3123. User ID 3121 is identification information of the user who made the accommodation reservation. User ID 3121 is information that is the same as or uniquely corresponds to user ID 211 that is associated with facial feature information 212 and managed in face information DB 210 of authentication device 200. Therefore, reservation management information 312 can be said to be information that is associated with personal authentication information for user registration via user ID 3121.
  • the reservation number 3122 is an example of identification information for the accommodation reservation information 3123. Note that the identification information for the accommodation reservation information 3123 is not limited to the reservation number 3122 (numbers), and may be any one of letters, symbols, and numbers, or a combination of these.
  • the accommodation reservation information 3123 is information indicating the reservation details made by the accommodation reservation person corresponding to the user ID 3121.
  • the accommodation reservation information 3123 is, for example, information in which reservation person information 31231, accommodation details 31232, and service voucher information 31233 are associated with each other.
  • the reservation person information 31231 is information regarding the user (accommodation reservation person) corresponding to the user ID 3121.
  • the reservation person information 31231 is, for example, personal information such as the name, address, telephone number, date of birth, and gender of the accommodation reservation person.
  • the reservation person information 31231 may further be associated with attribute information indicating attributes related to the accommodation reservation person corresponding to the user ID 3121.
  • the attribute information may include, for example, the family composition staying in the same room as the accommodation reservation person.
  • the attribute information may include, for example, information such as a couple and one infant, with two beds available because the infant sleeps with the reservation person. Note that the reservation person information 31231 may be partially or completely left unentered (unregistered)
  • the accommodation details 31232 are information indicating the details of the reservation made by the accommodation reservationr corresponding to the user ID 3121.
  • the accommodation details 31232 include, for example, the duration of the stay, room information, the number of guests, meal information, and price.
  • the duration of the stay is the period of stay at the accommodation facility 4.
  • the duration of the stay may also be expressed as the date of the stay. For example, in the case of a two-day stay, the duration of the stay may be the date of the day of the stay.
  • the room information (room type) is information indicating the type of the reserved room, for example, the floor, layout, and location within the building (corner room, facing south, near the elevator, etc.).
  • the number of guests is the number of guests who have made a reservation, and includes the number of guests by gender, the number of adults and children, etc.
  • the number of guests may include the age of the children.
  • the meal information is information indicating whether or not a reservation has been made for dinner or breakfast, the menu, course, price, etc. of the reserved meal.
  • the price is the price for the accommodation details.
  • the service voucher information 31233 is information about one or more service vouchers that are issued according to the accommodation details 31232 and handed over to a group of people who have made a reservation after check-in is complete.
  • the service voucher information 31233 includes the number and type of service vouchers.
  • the service voucher information 31233 may also include information about the location of the service vouchers to be handed over to the corresponding person who has made a reservation.
  • the information about the location may be, for example, information about the location of the location for each type of undistributed service voucher inside the counter 410 at the front desk (handover location) 41 (the space on the staff U2 side) or an illustration of the location.
  • the information about the location may be the location of a shelf where bundles of issued service vouchers for people who have made a reservation are stored together.
  • Check-in management information 313 is information for managing guests (guests who have made reservations, users) who have checked in on the day and the details of their stay.
  • Check-in management information 313 may include, for example, a user ID, room number, and service information.
  • Service information is information used to receive various services within the accommodation facility 4.
  • Service information includes, for example, a service ID, available time periods, and service details.
  • Service details are details for which the corresponding service can be used (provided).
  • Service details include, for example, the meal details (course meals or optional meals) provided at restaurants within the accommodation facility 4, distinction between dinner and breakfast, seating in restaurants, entry to shared spaces such as baths, use of massage machines, purchases from vending machines, etc., but are not limited to these.
  • Memory 320 is a volatile storage device such as RAM (Random Access Memory), and is a storage area for temporarily storing information when control unit 340 is operating.
  • Communication unit 330 is a communication interface with network N.
  • the control unit 340 is a processor, or control device, that controls each component of the accommodation procedure assistance device 300.
  • the control unit 340 loads the program 311 from the storage unit 310 into the memory 320 and executes the program 311. In this way, the control unit 340 realizes the functions of the registration unit 341, the transmission/reception unit 342, the authentication control unit 343, the identification unit 344, and the generation unit 345.
  • the registration unit 341 performs registration processing (reservation processing) of accommodation reservation information. Specifically, the registration unit 341 receives a registration request including a facial image of the user U0, reservation information, and reservation details (accommodation details) from the user terminal 10 or the like, and registers the reservation management information 312. At this time, the registration unit 341 registers facial feature information based on the facial image included in the registration request in the authentication device 200, and acquires the user ID issued at the time of registration. The registration unit 341 then generates accommodation reservation information and issues a reservation number corresponding to the accommodation reservation information. The registration unit 341 associates the acquired user ID, the issued reservation number, and the generated accommodation reservation information, and registers them in the storage unit 310 as reservation management information 312. In addition, the registration unit 341 generates an information code corresponding to the accommodation reservation information together with the reservation number or instead of the reservation number. The information code may be information including the reservation number. The information code may be a two-dimensional code or the like.
  • the transmission/reception unit 342 is an example of the acquisition unit 11 and transmission unit 13 described above.
  • the transmission/reception unit 342 may receive the registration request described above and output the received registration request to the registration unit 341.
  • the transmission/reception unit 342 may also transmit the reservation number, user ID, or information code such as a two-dimensional code issued by the registration process to the user terminal 10 that is the sender of the registration request.
  • the transmission/reception unit 342 may also transmit a search screen for accommodation reservation information generated by the generation unit 345 to the check-in terminal 100.
  • the transmission/reception unit 342 also receives a search request for accommodation reservation information including specific information of the user U1 from the check-in terminal 100.
  • the specific information is, for example, biometric information such as a facial image of the user U1, a user ID, a reservation number issued at the time of the accommodation reservation, an information code, a set of the name and telephone number of the user U1 registered at the time of the accommodation reservation, etc.
  • the specific information is not limited to these as long as it is information that can identify the accommodation reservation information.
  • the transmission/reception unit 342 may further acquire an image of the person who made the reservation by the check-in terminal 100. In this case, the acquired image may be a facial image or may be specific information used for face authentication.
  • the acquired image may not be specific information.
  • the acquired image may be included in a check-in procedure start notification screen described later and displayed on the staff terminal 400 as a facial image of the person who made the reservation to check in.
  • the transmission/reception unit 342 may transmit the acquired image to the staff terminal 400.
  • the transmission/reception unit 342 transmits the check-in input screen generated by the generation unit 345 to the check-in terminal 100, and also transmits the check-in procedure start notification screen generated by the generation unit 345 to the staff terminal 400.
  • the check-in procedure start notification screen may include content that highlights the list of service vouchers. Therefore, the transmission/reception unit 342 may transmit the list of service vouchers to the staff terminal 400 so that it is highlighted.
  • the check-in procedure start notification screen may include content that highlights the number, type, or location of the service vouchers in the list. Therefore, the transmission/reception unit 342 may transmit the list to the staff terminal 400 so that it is highlighted.
  • the transmission/reception unit 342 may transmit the list to the staff terminal 400 so that it is highlighted, and further, the transmission/reception unit 342 may transmit the list to the staff terminal 400 so that it is highlighted, and further, the location of the service vouchers in the list.
  • the transmission/reception unit 342 also receives a check-in request from user U1 from the check-in terminal 100, and transmits the check-in approval screen generated by the generation unit 345 to the staff terminal 400.
  • the check-in request is an example of a check-in input by the person who has made the reservation to the check-in input screen. Therefore, the transmission/reception unit 342 may transmit a check-in approval screen for the person who has made the reservation to the staff terminal 400 in response to the check-in input.
  • the transmission/reception unit 342 receives the check-in approval approved by staff member U2 from the staff terminal 400, and transmits the check-in completion screen generated by the generation unit 345 to the check-in terminal 100.
  • the check-in approval is an example of approval input by staff member U2 to the check-in approval screen.
  • the check-in completion screen may include information guiding travel to the delivery location (front desk 41 or counter 410). Therefore, the transmission/reception unit 342 may transmit information guiding travel to the delivery location to the check-in terminal 100 in response to the approval input.
  • the authentication control unit 343 controls the user's identity authentication using the authentication device 200.
  • the authentication control unit 343 controls the user's biometric authentication using biometric information extracted from an image captured by the user.
  • the authentication control unit 343 controls the user's face authentication using facial feature information extracted from the user's face image. That is, the authentication control unit 343 controls the identity authentication by having the authentication device 200 compare the user's identity authentication information (query biometric information) for authentication with the facial feature information 212 (master biometric information) in the face information DB 210. For example, when the authentication control unit 343 receives a search request including a face image from the check-in terminal 100, it controls the face authentication.
  • the identification unit 344 is an example of the identification unit 12 described above.
  • the identification unit 344 refers to the reservation management information 312 and identifies the accommodation reservation information 3123 based on the identification information included in the search request. Specifically, the identification unit 344 identifies the accommodation reservation information 3123 associated with the identification information.
  • the identification information is a face image of the user U1.
  • the identification unit 344 identifies the user ID included in the face recognition result and identifies the accommodation reservation information 3123 associated with the identified user ID 3121.
  • the identification unit 344 identifies the accommodation reservation information 3123 associated with the reservation number 3122 from the reservation management information 312.
  • the identification unit 344 analyzes the information code to identify the reservation number or the user ID. Then, the identification unit 344 identifies the accommodation reservation information 3123 associated with the identified reservation number 3122 or user ID 3121 from the reservation management information 312. If the information code includes a pair of name and telephone number, the identification unit 344 analyzes the information code to identify the pair of name and telephone number. Alternatively, even if the specific information is the pair of name and telephone number itself, the identification unit 344 identifies the specific information as the pair of name and telephone number. Then, the identification unit 344 identifies, from the reservation management information 312, accommodation reservation information 3123 in which the identified pair of name and telephone number is included in the reservation information 31231.
  • the identification unit 344 identifies a list of service vouchers from the service voucher information 31233 included in the identified accommodation reservation information 3123.
  • the authentication control unit 343 may be part of the identification unit 344 described below.
  • the authentication control unit 343 may control biometric authentication of the person who has made the reservation using an image captured by the check-in terminal 100, and the identification unit 344 may identify the reservation information depending on whether the biometric authentication is successful.
  • the authentication control unit 343 controls face authentication as biometric authentication using the facial area of the person who has made the reservation that is included in the image.
  • the generating unit 345 generates a search screen for accommodation reservation information.
  • the generating unit 345 may generate a search screen that allows the selection of multiple pieces of specific information.
  • the generating unit 345 may also generate a check-in input screen that includes the searched accommodation reservation information, input fields for unfilled items, a signature input field, a check-in request button, and the like.
  • the generating unit 345 may also generate a check-in procedure start notification screen that includes the searched accommodation reservation information, in particular, a list of the identified service vouchers.
  • the generating unit 345 generates the check-in procedure start notification screen by highlighting the list of the identified service vouchers.
  • the generating unit 345 may generate the check-in procedure start notification screen by highlighting the number, type, and location of the service vouchers in the list of the identified service vouchers.
  • the generating unit 345 generates a check-in approval screen for staff U2 to approve the check-in request made by the person who made the reservation.
  • the generating unit 345 also generates a check-in completion screen indicating that the check-in request has been approved and check-in has been completed. At this time, the generating unit 345 generates the check-in completion screen including information on travel guidance to the delivery location (front desk 41 or counter 410).
  • FIG. 6 is a flowchart showing the flow of accommodation reservation processing according to the second embodiment.
  • user U0 a person making a reservation
  • the user terminal 10 accepts input or selection of reservation details (accommodation, dates, number of people, accommodation plan, etc.) at accommodation facility 4 and some of the personal information of user U0 in response to the operation of user U0.
  • the user terminal 10 controls a built-in camera (not shown) to photograph the face of user U0 and acquires the photographed facial image.
  • the user terminal 10 transmits a registration request for the facial image, personal information, and reservation details to the accommodation procedure assistance device 300 via the network N.
  • the accommodation procedure support device 300 receives a registration request including the facial image of user U0, personal information (reservation information), and reservation details from the user terminal 10 via the network N (S111). Next, the accommodation procedure support device 300 transmits a facial information registration request including the facial image to the authentication device 200 via the network N (S112). In response to this, the authentication device 200 performs a facial information registration process.
  • the authentication device 200 receives a face information registration request from the accommodation procedure support device 300 via the network N (S201).
  • the face detection unit 220 of the authentication device 200 detects a face area from the face image included in the face information registration request (S202).
  • the feature point extraction unit 230 of the authentication device 200 extracts face feature information from the face area detected in step S202 (S203).
  • the registration unit 240 of the authentication device 200 issues a user ID 211 (S204).
  • the registration unit 240 associates the extracted face feature information 212 with the issued user ID 211 and registers them in the face information DB 210 (S205).
  • the registration unit 240 returns the issued user ID 211 to the requesting accommodation procedure support device 300 via the network N (S206).
  • the authentication device 200 may perform face information registration processing in response to a face information registration request received from an arbitrary information registration terminal.
  • the information registration terminal is an information processing device such as a personal computer, a smartphone, or a tablet terminal.
  • the accommodation procedure support device 300 receives the face information registration result from the authentication device 200 (S113).
  • the face information registration result includes the user ID issued by the authentication device 200.
  • the accommodation procedure support device 300 then generates accommodation reservation information according to the reservation user information and reservation details included in the registration request received in step S111 (S114). Specifically, the accommodation procedure support device 300 identifies the stay period, room information, number of guests, and meal information from the reservation details included in the registration request, and generates them as accommodation details 31232.
  • the accommodation procedure support device 300 also identifies meal tickets, coupons, etc. provided by the identified meal information and accommodation plan, and generates them as service voucher information 31233. If the accommodation facility 4 does not have any vacant rooms, etc.
  • the accommodation procedure support device 300 returns a message to the user terminal 10 that the reservation is not possible.
  • the accommodation procedure support device 300 then generates accommodation reservation information 3123, including the reservation user information 31231 included in the registration request, the generated accommodation details 31232, and the service voucher information 31233.
  • the accommodation procedure support device 300 then issues a reservation number 3122 corresponding to the generated accommodation reservation information 3123 (S115).
  • the accommodation procedure support device 300 then associates the user ID 3121 included in the face information registration result received in step S113, the reservation number 3122 issued in step S115, and the accommodation reservation information 3123 generated in step S114, and registers them in the storage unit 310 as reservation management information 312 (S116).
  • the accommodation procedure support device 300 may include the user ID (issued by the authentication device 200) and the reservation number issued in step S115 in the accommodation reservation information registration result and return it to the user terminal 10.
  • the accommodation procedure support device 300 may generate an information code corresponding to the accommodation reservation information together with or instead of the reservation number, as described above, and return the information code to the user terminal 10 by including it in the accommodation reservation information registration result.
  • the user terminal 10 stores the user ID, reservation number, or information code included in the registration result received from the accommodation procedure support device 300 internally. In this case, the accommodation reservation person can check in using the user ID, reservation number, or information code.
  • the accommodation procedure support device 300 may not issue a reservation number or information code, but may register the biometric information (the user ID associated with the biometric information) and the accommodation reservation information as reservation management information in association with each other. In this case, the accommodation reservation person can check in using biometric authentication.
  • reservation information personal information
  • biometric information such as facial feature information of user U0
  • user U0 may register personal information and biometric information (user registration) in a user information management DB that can be used to reserve accommodation facilities 4 before the accommodation reservation process.
  • the user terminal 10 may transmit a registration request including a face image and reservation details to the accommodation procedure support device 300, and the accommodation procedure support device 300 may obtain the user ID of user U0 by performing face authentication using the face image.
  • steps S112 and S113 may be replaced with biometric authentication processing with the authentication device 200.
  • the accommodation procedure support device 300 does not require prior user registration, and the accommodation reservation process may not require registration of personal information and biometric information.
  • the user terminal 10 may transmit a registration request including the reservation details to the accommodation procedure support device 300, and the accommodation procedure support device 300 may issue a new user ID for user U0.
  • the issuance of a user ID may be omitted.
  • the accommodation procedure assistance device 300 issues a reservation number or an information code including the reservation number, and returns the reservation number or information code to the user terminal 10. Therefore, the person making the reservation may check in using the reservation number or information code without biometric authentication. Then, personal information of the group of people making the reservation may be entered on a check-in input screen described below.
  • the person making the reservation may check in using personal information (name, address, telephone number, date of birth, etc.) registered at the time of reservation or in the user information management DB, without using biometric authentication, a user ID, a reservation number, or an information code.
  • personal information name, address, telephone number, date of birth, etc.
  • the check-in terminal 100 detects an entrant (e.g., user U1) to the accommodation facility 4 using a human presence sensor (not shown) or the like, and displays a search screen for accommodation reservation information.
  • FIG. 8 is a diagram showing an example of a search screen 61 for accommodation reservation information displayed on the check-in terminal according to the second embodiment.
  • the search screen 61 for accommodation reservation information includes a face recognition button 611, a two-dimensional code button 612, a name and phone number button 613, and a reservation number button 614.
  • an operation by user U1 to press any of the face recognition button 611, the two-dimensional code button 612, the name and phone number button 613, and the reservation number button 614 is an example of a search operation for accommodation reservation information by a person who has made a reservation at the check-in terminal 100.
  • the face recognition button 611 is a button for using face recognition to search for accommodation reservation information.
  • the check-in terminal 100 takes a picture of the face of the user U1 and sends a search request including the captured face image to the accommodation procedure assistance device 300.
  • the two-dimensional code button 612 is a button for using the two-dimensional code (information code) issued when making a reservation to search for accommodation reservation information.
  • the check-in terminal 100 displays a message instructing the user to hold up the two-dimensional code.
  • the user U1 displays the two-dimensional code (information code) issued when making the reservation on a user terminal (not shown) that he/she carries, and holds up the user terminal so that the two-dimensional code is read by the code reading unit of the check-in terminal 100.
  • the user U1 may hold up a piece of paper on which a two-dimensional code is printed so that the two-dimensional code is read by the code reading unit.
  • the check-in terminal 100 analyzes the two-dimensional code read by the code reading unit and extracts personal information such as the reservation number, user ID, name, and telephone number. The check-in terminal 100 then transmits a search request including the extracted reservation number to the accommodation procedure assistance device 300.
  • the Name and Phone Number button 613 is a button for using a set of name and phone number as personal information of the person making the reservation when searching for accommodation reservation information.
  • the check-in terminal 100 displays input fields for the name and phone number.
  • User U1 enters his or her own name and phone number in the input fields.
  • the check-in terminal 100 sends a search request including the entered set of name and phone number to the accommodation procedure assistance device 300.
  • the reservation number button 614 is a button for using a reservation number to search for accommodation reservation information.
  • the check-in terminal 100 displays an input field for the reservation number.
  • User U1 performs an operation to input the reservation number into the input field.
  • the check-in terminal 100 transmits a search request including the input reservation number to the accommodation procedure assistance device 300.
  • FIG. 9 is a sequence diagram showing the flow of check-in processing according to the second embodiment.
  • FIG. 10 and FIG. 11 are flowcharts showing the flow of accommodation procedure support processing according to the second embodiment.
  • the check-in terminal 100 accepts a search operation from the user U1 while displaying the above-mentioned search screen for accommodation reservation information (S120).
  • the check-in terminal 100 accepts a search operation in which the face recognition button 611 is pressed by the user U1.
  • the check-in terminal 100 photographs the face of the user U1 (S121), and transmits a search request for accommodation reservation information including the photographed face image to the accommodation procedure support device 300 via the network N (S122).
  • the accommodation procedure support device 300 starts the accommodation procedure support processing (S123).
  • the accommodation procedure assistance device 300 receives a search request for accommodation reservation information, including a facial image, from the check-in terminal 100 via the network N (S301). Next, the accommodation procedure assistance device 300 transmits a facial recognition request, including the facial image included in the received search request, to the authentication device 200 via the network N (S302, S124). In response, the authentication device 200 performs a facial recognition process (S125).
  • the authentication device 200 receives a face recognition request from the accommodation procedure assistance device 300 via the network N (S211). Next, the authentication device 200 extracts face feature information from the face image included in the face recognition request in the same manner as in steps S202 and S203 described above. Then, the authentication unit 250 of the authentication device 200 compares the face feature information extracted from the face image included in the face recognition request with the face feature information 212 in the face information DB 210 (S212) to calculate the degree of match. Then, the authentication unit 250 determines whether the degree of match is equal to or greater than a threshold (S213).
  • the authentication unit 250 identifies the user ID 211 associated with the face feature information 212 (S214). Then, the authentication unit 250 returns the face authentication result including the fact that the face authentication was successful and the identified user ID 211 to the accommodation procedure assistance device 300 via the network N (S215). If the degree of match is less than the threshold in step S213, the authentication unit 250 returns the face authentication result including the fact that the face authentication was unsuccessful to the accommodation procedure assistance device 300 via the network N (S216).
  • the accommodation procedure support device 300 receives the face authentication result from the authentication device 200 via the network N (S303). Then, the accommodation procedure support device 300 judges whether or not the face authentication was successful (S304). Specifically, the accommodation procedure support device 300 refers to the face authentication result, and if the face authentication result includes the user ID, it judges that the face authentication was successful (YES in S304).
  • the accommodation procedure support device 300 determines whether or not the accommodation reservation information 3123 associated with the user ID 3121 included in the facial authentication result can be identified (S305). Specifically, the accommodation procedure support device 300 searches for the accommodation reservation information 3123 associated with the user ID 3121 from the reservation management information 312. If it is determined in step S304 that the facial authentication has failed, or if it is determined in step S305 that the accommodation reservation information cannot be identified, the accommodation procedure support device 300 returns a message to the check-in terminal 100 via the network N indicating that there were no search results for accommodation reservation information (S311).
  • the accommodation procedure assistance device 300 identifies a list of service vouchers from the service voucher information 31233 included in the identified accommodation reservation information 3123 (S306).
  • the accommodation procedure support device 300 generates a check-in procedure start notification screen including a list of the identified service vouchers based on the identified accommodation reservation information 3123 (S309).
  • the accommodation procedure support device 300 may generate the check-in procedure start notification screen so as to highlight the list of service vouchers, for example, so as to highlight the number, type, and location of the service vouchers, as described above.
  • the accommodation procedure support device 300 may include the face image included in the search request received in step S301 as a reservation person image in the check-in procedure start notification screen. Then, the accommodation procedure support device 300 transmits the generated check-in procedure start notification screen to the staff terminal 400 via the network N (S310, S128).
  • the staff terminal 400 displays the check-in procedure start notification screen received from the accommodation procedure support device 300 via the network N (S129).
  • Staff member U2 then visually checks the check-in procedure start notification screen displayed on staff terminal 400 and begins preparing a collection of service vouchers to hand over to user U1, who is searching for accommodation reservation information on check-in terminal 100 for the check-in procedure.
  • the check-in procedure start notification screen 62 includes reservation information 621, reservation face image 622, accommodation details 623, and a list of service vouchers 624.
  • the reservation information 621 is information including reservation information 31231 and user ID 3121 for which face authentication was successful among the accommodation reservation information 3123 identified in response to the search request. In this example, it is shown that the date of birth of the accommodation reservation person has not been entered.
  • the reservation face image 622 is a face image of user U1-1 who performed a search operation for accommodation reservation information in front of the check-in terminal 100-1, taken by the check-in terminal 100-1, or a face image registered in advance at the time of user registration.
  • the accommodation details 623 is information including accommodation details 31232 and reservation number 3122 among the accommodation reservation information 3123 identified in response to the search request.
  • the list of service vouchers 624 shows an image of each service voucher on the list specified in step S306, the time period when the service vouchers can be used, the type of service voucher, the number of each type, the total number, and further the location where the service vouchers are placed.
  • the type of service voucher shows that there are two dinner vouchers and two breakfast vouchers, totaling four. It shows that the dinner vouchers can be used from 17:30 to 19:00 on the MM month D1 day of the stay. It shows that the breakfast vouchers can be used from 7:00 to 8:00 on the MM month D2 day of the stay.
  • the highlighting 6241 is an example of highlighting the type of service voucher, the number of each type, the total number, and also the location where the service vouchers are placed. This makes it easier for staff U2 to grasp the list of service vouchers that should be prepared for handing over to user U1-1. Note that highlighting is not limited to this.
  • the accommodation procedure support device 300 In parallel with steps S309 and S310, the accommodation procedure support device 300 generates a check-in input screen based on the identified accommodation reservation information 3123 as described above (S307), and transmits the generated check-in input screen to the check-in terminal 100 via the network N (S308, S127). In response, the check-in terminal 100 displays the check-in input screen received from the accommodation procedure support device 300 via the network N (S130).
  • the check-in input screen 63 includes reservation user information 631, roommate information 635, accommodation details 633, a signature input field 636, and a check-in button 637.
  • the reservation user information 631 indicates that an input field 6311 has been provided because the date of birth was not entered in the reservation user information 621 of FIG. 13 described above.
  • the input field 6311 indicates that the user U1-1 has entered the date of birth "XXXX year XX month XX day”.
  • the roommate information 635 indicates that input fields have been provided for the name and date of birth of the roommate, which were not entered at the time of reservation.
  • the roommate information 635 indicates that the user U1-1 (or the roommate) has entered the name "YYY WWW” and the date of birth "XXWW year WW month WW day”.
  • the accommodation details 633 are displayed so that various changes can be accepted among the accommodation details 623 in FIG. 13 described above. Specifically, the accommodation details 633 are shown as an example in which an upgrade button 6331, a change button 6332, and a 6333 are provided.
  • the upgrade button 6331 is a button that is displayed when the room type at the time of reservation can be upgraded on the day of the stay. When the upgrade button 6331 is pressed, a screen is displayed in which a list of rooms that can be upgraded, additional costs, etc.
  • the change button 6332 is a button for changing the number of guests
  • the change button 6333 is a button for changing the meal plan.
  • a change field for the number of guests, a selection field for a list of meal plans that can be changed, the display of each additional cost, and a screen in which a confirmation operation is accepted are displayed.
  • the accommodation procedure assistance device 300 may determine whether or not an upgrade or change to the accommodation reservation information can be accepted at the time of check-in based on the reservation status and check-in status on the day at the accommodation facility 4.
  • the accommodation procedure assistance device 300 may generate a check-in input screen to display an upgrade button 6331, change buttons 6332, and 6333, and display these buttons on the check-in terminal 100.
  • the signature input field 636 is a field that accepts the input of a signature by the user U1-1, who has confirmed the accommodation reservation details, using a finger or the like.
  • the check-in button 637 is a button that accepts an indication of the user U1-1's intention to check in after confirming the accommodation reservation details displayed on the check-in input screen 63.
  • the check-in terminal 100 accepts check-in input from the user U1 to the check-in input screen 63 (S131). For example, the user U1 performs various input operations in the input field 6311, roommate information 635, and signature input field 636 of the check-in input screen 63. The user U1 may also upgrade the room type, change the number of guests, or change the meal plan. After these operations, the user U1 presses the check-in button 637. The check-in input includes these input operations and pressing the check-in button 637. Then, when the check-in button 637 is pressed, the check-in terminal 100 transmits a check-in request to the accommodation procedure assistance device 300 via the network N (S132). Here, the check-in terminal 100 includes in the check-in request the input field 6311 of the check-in input screen 63, the roommate information 635, the changes to the accommodation details 633, and the signature input field 636 in addition to the reservation number.
  • the accommodation procedure support device 300 receives a check-in request from the check-in terminal 100 via the network N (S312).
  • the accommodation procedure support device 300 then generates a check-in approval screen using information contained in the received check-in request (S313) and transmits the generated check-in approval screen to the staff terminal 400 via the network N (S314, S133).
  • the staff terminal 400 displays the check-in approval screen received from the accommodation procedure support device 300 via the network N (S134).
  • the check-in approval screen 64 includes reservation information 641, a reservation face image 642, accommodation details 643, roommate information 645, an input signature display field 646, and a check-in approval button 647.
  • the reservation information 641 is the confirmed content of the reservation information 631 in FIG. 14 described above.
  • the reservation face image 642 is an image similar to the reservation face image 622 in FIG. 13 described above.
  • the accommodation details 643 is the confirmed content of the accommodation details 633 in FIG. 14 described above.
  • the roommate information 645 is the confirmed content of the roommate information 635 in FIG. 14 described above.
  • the input signature display field 646 is the input content in the signature input field 636 in FIG. 14 described above.
  • the check-in approval button 647 is a button for the staff U2 to confirm the accommodation reservation details displayed on the check-in approval screen 64 and then accept the approval of the check-in.
  • the staff terminal 400 accepts check-in approval from staff member U2 on the check-in approval screen 64 (S135). Specifically, staff member U2 presses the check-in approval button 647. In response, the staff terminal 400 transmits check-in approval to the accommodation procedure support device 300 via the network N (S136).
  • the staff terminal 400 may include in the check-in approval information in the check-in approval screen 64, in addition to the reservation number, the reservation person information 641, accommodation details 643, roommate information 645, and input signature display field 646.
  • the accommodation procedure support device 300 receives the check-in approval from the staff terminal 400 via the network N (S315). Then, the accommodation procedure support device 300 generates a check-in completion screen including the accommodation information approved for the check-in and travel guidance information to the delivery location of the service voucher (S316). At this time, the accommodation procedure support device 300 may, for example, issue a check-in number, generate accommodation information based on the information included in the received check-in approval, and register the check-in number and accommodation information, etc. as check-in management information 313 in the storage unit 310 by associating them.
  • the accommodation procedure support device 300 generates graphic and text information indicating route guidance from the check-in terminal 100, which is the sender of the check-in request, to the counter 410 as travel guidance information. Then, the accommodation procedure support device 300 generates a check-in completion screen including the registered check-in management information 313 and the generated travel guidance information. Then, the accommodation procedure support device 300 transmits the generated check-in completion screen to the check-in terminal 100 via the network N (S317, S137). In response, the check-in terminal 100 displays the check-in completion screen received from the accommodation procedure assistance device 300 via the network N (S138).
  • the check-in completion screen 65 includes check-in information 651 and movement guidance information 652.
  • the check-in information 651 is accommodation information approved for check-in, part of the check-in management information 313, etc.
  • the movement guidance information 652 is information for guiding the movement from the check-in terminal 100-1 to the counter 410. This makes it easier for user U1-1, who has made a reservation for accommodation, to visually confirm the check-in completion screen 65 displayed on the check-in terminal 100-1 and move to the counter 410. Then, after user U1-1 arrives at counter 410, staff member U2 hands over a set of service vouchers for user U1-1.
  • staff member U2 begins preparing the set of service vouchers to be handed over, referring to the list 624 of service vouchers notified when user U1-1 performed a search operation on the check-in terminal 100-1. Because the list 624 of service vouchers is based on the details of the accommodation reservation made by user U1-1, staff member U2 can accurately grasp the details and quickly prepare the service vouchers by referring to the type, number, and location of the service vouchers. Therefore, when user U1-1 arrives at counter 410, staff member U2 can quickly hand over the collection of service vouchers that have already been prepared to user U1-1. Therefore, this embodiment also makes it possible to shorten the time required for the check-in procedure at an accommodation facility.
  • the service voucher is a physical ticket that has economic value, and it is necessary to prepare multiple types and multiple tickets for each group of people who have made a reservation for a stay according to the contents of the reservation for a stay. Therefore, it takes a certain amount of time for the staff to prepare an appropriate set of service vouchers for each person who has made a reservation for a stay according to the contents of the reservation for a stay.
  • a large number of people who have made a reservation for a stay may gather at the time of check-in, and a queue of people who have made a reservation for a stay may form at the staff terminal. Therefore, after the check-in procedure for the stay is completed, the waiting time for the person who has made the reservation to receive the service voucher related to the stay from the staff of the accommodation facility may be long.
  • the above-mentioned problem is solved by notifying the staff terminal of a list of service vouchers from the time of searching for accommodation reservation information until check-in approval, thereby reducing the workload of accommodation staff and shortening the time required for check-in for guests who have made a reservation.
  • hotel staff can view a list of service vouchers corresponding to the reservation information while the guest searches for the reservation information and enters the necessary information, and can prepare additional services such as coupons and meal tickets before the check-in procedure is completed. And since the service vouchers are already prepared, hotel staff can focus more easily on assisting guests after check-in, enabling smoother customer service. In addition, the waiting time for guests to receive the service vouchers is reduced.
  • the staff can easily confirm the identity of the user U1 who arrives at the counter 410 after completing check-in.
  • face recognition e.g., searching for accommodation reservation information
  • the face image for identity confirmation is easily displayed on the check-in approval screen 64 because the face image of the user who will receive the service voucher has already been acquired and face recognition has already been successful. Therefore, in order for the guest who has completed check-in to receive the service voucher at the counter 410, it is not necessary to present reservation information or identity confirmation information to the staff U2, improving convenience.
  • the specific information is the face image of the accommodation reservation person and the accommodation reservation person and accommodation reservation information are identified by face recognition
  • the face image that has been successfully authenticated is displayed on the staff terminal 400. Therefore, the staff U2 can obtain confirmation of the identity of the accommodation reservation person who will receive the service voucher.
  • the check-in terminal 100 extracts or acquires the reservation number, user ID, name, telephone number, etc. as specific information as described above. Then, the check-in terminal 100 transmits a search request including this specific information to the accommodation procedure support device 300.
  • the accommodation procedure support device 300 may search the reservation management information 312 from the received specific information, for example, the reservation number, user ID, name and telephone number, etc., and identify the corresponding accommodation reservation information 3123.
  • the accommodation procedure assistance device 300 may perform identity authentication and identify accommodation reservation information by matching the user ID 3121, reservation number 3122, reservation person information 31231, etc. in the reservation management information 312 with the received reservation number, user ID, name, telephone number, etc. Therefore, the person making the reservation can perform the check-in procedure in various ways, which can improve convenience.
  • the accommodation details 31232 and the service voucher information 31233 are determined in the accommodation reservation process, but this is not limited to the above.
  • the details of the service voucher, the available time slot, and the accommodation plan are not necessarily determined in advance, and may be determined at the time of check-in.
  • the staff U2 may assign the room number and the meal time slot (such as the first half or the second half) based on the availability of the accommodation facility 4 on the day via the check-in procedure start notification screen 62.
  • the accommodation procedure support device 300 may perform the allocation process of the room number and the meal time slot based on the availability of the accommodation facility 4 on the day, regardless of the allocation by the staff U2.
  • the accommodation procedure support device 300 specifies a list of service vouchers according to the allocation result. After that, the accommodation procedure support device 300 generates a check-in input screen 63 reflecting the allocation result, transmits it to the check-in terminal 100, and transmits the allocation result to the staff terminal 400. This allows staff member U2 to check the list of assigned service vouchers and begin preparations before the guest enters their check-in information, even if there is incomplete information at the time of reservation.
  • the accommodation procedure assistance device 300 may identify the list of service vouchers again in accordance with the changes, and transmit the changes to the staff terminal 400. Even in this case, staff U2 can start preparations in advance compared to preparing the service vouchers after user U1 arrives at the counter 410 after check-in is complete, thereby shortening the time required for the accommodation facility's check-in procedure.
  • the personal authentication authentication of personal identification, personal identification processing, etc.
  • face authentication other biometric authentication using biometric information may be used.
  • Other technologies using a photographed image of a person are applicable to the biometric authentication and biometric information.
  • the biometric information may be data (feature amount) calculated from physical characteristics unique to an individual, such as a fingerprint, a voiceprint, veins, a retina, an iris of the eye, or a pattern of a palm.
  • the biometric authentication may be performed by extracting feature information indicating a person's physical characteristics from a photographed image of a part of the user's body, comparing the extracted feature information with pre-registered feature information, and if the degree of match is equal to or greater than a threshold, the authentication may be considered successful.
  • the biometric authentication may be authentication based on the external shape of a person.
  • the feature information is information on the external shape of a person, such as information indicating features such as body shape, height, and clothing.
  • other personal authentication may be applied, and the biometric information may be other personal authentication information.
  • the personal authentication information may include, but is not limited to, a user ID, a combination of an ID and a password, the contents of an identification card such as a My Number or a driver's license (an identification number or a password), an electronic certificate, code information, etc.
  • the code information may be a two-dimensional code, for example, a QR code (registered trademark).
  • the authentication device 200 and the accommodation procedure assistance device 300 have been described as separate information processing devices, but they may be the same.
  • the accommodation procedure assistance device 300 may further associate and register facial feature information with the user ID 3121 of the reservation management information 312.
  • the control unit 340 may further include the functions of the face detection unit 220, the feature point extraction unit 230, the registration unit 240, and the authentication unit 250 in FIG. 4.
  • the program includes instructions (or software code) that, when loaded into a computer, cause the computer to perform one or more functions described in the embodiments.
  • the program may be stored on a non-transitory computer-readable medium or tangible storage medium.
  • computer-readable medium or tangible storage medium may include random-access memory (RAM), read-only memory (ROM), flash memory, solid-state drive (SSD) or other memory technology, CD-ROM, digital versatile disc (DVD), Blu-ray® disk or other optical disk storage, magnetic cassette, magnetic tape, magnetic disk storage or other magnetic storage device.
  • the program may be transmitted on a transitory computer-readable medium or communication medium.
  • transitory computer-readable medium or communication medium may include electrical, optical, acoustic, or other forms of propagated signals.
  • (Appendix A1) an acquisition means for acquiring, when a person who has made a reservation for accommodation performs a search operation for the accommodation reservation information at a check-in terminal of the accommodation facility, specific information for identifying the accommodation reservation information from the check-in terminal;
  • a specifying means for specifying a list of service vouchers attributable to a stay corresponding to the accommodation reservation information specified based on the specified information;
  • a transmission means for transmitting a check-in input screen based on the specified accommodation reservation information to the check-in terminal, and transmitting a list of the specified service use vouchers to a staff terminal installed at a location where the service use vouchers are handed over from the accommodation facility staff to the accommodation reservation holder;
  • An accommodation procedure support device comprising: (Appendix A2) The accommodation procedure assistance device according to claim A1, wherein the transmitting means transmits the list of the service vouchers to the staff terminal so as to highlight the list.
  • the acquisition means further acquires an image taken by the check-in terminal of the person making the reservation, The accommodation procedure support device according to any one of Appendix A1 to Appendix A5, wherein the transmission means further transmits the image to the staff terminal.
  • the transmitting means is In response to a check-in input by the person making the reservation on the check-in input screen, a check-in approval screen for the person making the reservation is transmitted to the staff terminal;
  • the accommodation procedure support device according to any one of Appendix A1 to Appendix A8, wherein, in response to an approval input by the staff member on the check-in approval screen, travel guidance information to the delivery location is transmitted to the check-in terminal.
  • the accommodation procedure support device according to any one of Appendix A1 to Appendix A9, wherein the delivery location is a location where it takes a predetermined time for the person making the reservation to move from the check-in terminal.
  • the accommodation procedure support device includes: an acquisition means for acquiring, when the person making the reservation performs a search operation for the accommodation reservation information at the check-in terminal, specific information for identifying the accommodation reservation information from the check-in terminal; a specifying means for specifying a list of the service vouchers corresponding to the accommodation reservation information specified based on the specifying information; a transmission means for transmitting a check-in input screen based on the specified accommodation reservation information to the check-in terminal and transmitting a list of the specified service vouchers to the staff terminal;
  • (Appendix C1) The computer When a person making a reservation searches for accommodation reservation information at a check-in terminal of the accommodation facility, specific information for identifying the accommodation reservation information is obtained from the check-in terminal; Identifying a list of service vouchers attributable to the stay corresponding to the accommodation reservation information identified based on the identification information; transmitting a check-in input screen based on the specified accommodation reservation information to the check-in terminal, and transmitting a list of the specified service vouchers to a staff terminal installed at a location where the service vouchers are handed over from a staff member of the accommodation facility to the person reserving the accommodation; How to assist with accommodation procedures.
  • Appendix D1 an acquisition process for acquiring specific information for identifying the accommodation reservation information from the check-in terminal when a person who has made a reservation searches for the accommodation reservation information at the check-in terminal of the accommodation facility; A process of identifying a list of service vouchers attributable to a stay corresponding to the accommodation reservation information identified based on the identification information; a transmission process for transmitting a check-in input screen based on the specified accommodation reservation information to the check-in terminal, and transmitting a list of the specified service use vouchers to a staff terminal installed at a location where the service use vouchers are handed over from the accommodation facility staff to the accommodation reservation holder; A non-transitory computer-readable medium storing an accommodation procedure assistance program for causing a computer to execute the above.

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Abstract

Un dispositif d'aide à une procédure d'hébergement (1) comprend : une unité d'acquisition (11) qui acquiert des informations d'identification pour identifier des informations de réservation d'hébergement depuis un terminal d'enregistrement d'une installation d'hébergement lorsqu'une personne qui a fait la réservation d'hébergement effectue une opération de récupération d'informations de réservation d'hébergement sur le terminal d'enregistrement ; une unité d'identification (12) qui identifie une liste de coupons de service résultant de l'hébergement correspondant aux informations de réservation d'hébergement identifiées sur la base des informations d'identification ; et une unité d'émission (13) qui transmet, au terminal d'enregistrement, un écran d'entrée d'enregistrement sur la base des informations de réservation d'hébergement identifiées et transmet la liste identifiée de coupons de service à un terminal de personnel installé à un emplacement auquel les coupons de service doivent être transférés du personnel de l'installation d'hébergement à la personne qui a effectué la réservation d'hébergement.
PCT/JP2022/038085 2022-10-12 2022-10-12 Dispositif, système et procédé d'aide à une procédure d'hébergement et support lisible par ordinateur WO2024079822A1 (fr)

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Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2014235540A (ja) * 2013-05-31 2014-12-15 株式会社ＰｌａｎＤ チェックイン制御装置、チェックインカウンター、チェックインプログラム
WO2022074844A1 (fr) * 2020-10-09 2022-04-14 日本電気株式会社 Dispositif de traitement d'informations, procédé de traitement d'informations et support d'enregistrement
WO2022097276A1 (fr) * 2020-11-06 2022-05-12 日本電気株式会社 Dispositif serveur, système de notification de visiteur, procédé de notification de visiteur, et support de stockage
JP2022081816A (ja) * 2020-11-20 2022-06-01 オムロン株式会社 施設利用管理システム、施設利用管理方法、及び施設利用管理プログラム

Patent Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2014235540A (ja) * 2013-05-31 2014-12-15 株式会社ＰｌａｎＤ チェックイン制御装置、チェックインカウンター、チェックインプログラム
WO2022074844A1 (fr) * 2020-10-09 2022-04-14 日本電気株式会社 Dispositif de traitement d'informations, procédé de traitement d'informations et support d'enregistrement
WO2022097276A1 (fr) * 2020-11-06 2022-05-12 日本電気株式会社 Dispositif serveur, système de notification de visiteur, procédé de notification de visiteur, et support de stockage
JP2022081816A (ja) * 2020-11-20 2022-06-01 オムロン株式会社 施設利用管理システム、施設利用管理方法、及び施設利用管理プログラム

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