WO2023008634A1 - Procédé de fourniture d'informations temporelles concernant la livraison de produits et dispositif associé - Google Patents

Procédé de fourniture d'informations temporelles concernant la livraison de produits et dispositif associé Download PDF

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Publication number
WO2023008634A1
WO2023008634A1 PCT/KR2021/010747 KR2021010747W WO2023008634A1 WO 2023008634 A1 WO2023008634 A1 WO 2023008634A1 KR 2021010747 W KR2021010747 W KR 2021010747W WO 2023008634 A1 WO2023008634 A1 WO 2023008634A1
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WO
WIPO (PCT)
Prior art keywords
information
delivery
store
time
order
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PCT/KR2021/010747
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English (en)
Korean (ko)
Inventor
문보라
김소희
차승훈
시옹센린
배호연
박상길
정윤성
박주영
왕시안
오혜진
양여주
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쿠팡 주식회사
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Publication of WO2023008634A1 publication Critical patent/WO2023008634A1/fr

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
    • G06Q10/083—Shipping
    • G06Q10/0833—Tracking
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0633—Workflow analysis
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
    • G06Q10/083—Shipping
    • G06Q10/0832—Special goods or special handling procedures, e.g. handling of hazardous or fragile goods

Definitions

  • the present disclosure relates to a method for providing time information on product delivery and an electronic device therefor.
  • the manager of the corresponding store needs to calculate and collectively manage the time associated with the order.
  • An object of the present invention is to provide a method for providing time information on product delivery and an electronic device therefor.
  • the technical problem to be achieved by the present embodiment is not limited to the technical problems described above, and other technical problems may be inferred from the following embodiments.
  • a method for providing time information on product delivery of an electronic device to solve the above problems includes checking a store; checking first information about at least one delivery person assigned to the store; checking second information about the amount of time required to deliver a store product to a customer; Based on the first information and the second information, checking third information about an estimated time required from ordering an item in the store to completion of delivery of the item; and providing third information.
  • a terminal related to a store for providing time information on product delivery for solving the above problems includes a communication device; output device; and a processor operably coupled to the communication device and the output device, wherein the processor is configured to, from an electronic device involved in product delivery, through the communication device, estimate an item from an order to delivery completion of the item in the store.
  • a manager of a store can manage orders for his/her store and delivery personnel, and check statistical information for his/her store based on this, the efficiency of store management is increased.
  • the system can calculate the average lead time or receive a fixed lead time based on the order history for your store, and based on the acquired time information, calculate the time for each step from ordering to returning to the store without complicated procedures. It has the advantage of being fast.
  • FIG. 1 illustrates a system for providing time information regarding product delivery according to an embodiment.
  • FIG. 2 is a diagram illustrating an order management page prior to store allocation according to an exemplary embodiment.
  • FIG. 3 is a diagram illustrating an order management page displaying information related to an ongoing order according to an exemplary embodiment.
  • FIG. 4 is a diagram illustrating an order management page displaying delivery result information according to an exemplary embodiment.
  • 5 is a diagram related to an embodiment of checking second information about the time required to deliver an item to a customer according to an embodiment.
  • FIG. 6 is a diagram related to an embodiment of checking second information about the time required to deliver an item to a customer according to another embodiment.
  • FIG. 7 is a flowchart illustrating a method of providing time information on product delivery according to an exemplary embodiment.
  • FIG. 8 is a block diagram illustrating a manager terminal for providing time information on product delivery according to an embodiment.
  • a “terminal” referred to below may be implemented as a computer or mobile terminal capable of accessing a server or other terminals through a network.
  • the computer includes, for example, a laptop, desktop, laptop, etc. equipped with a web browser
  • the mobile terminal is, for example, a wireless communication device that ensures portability and mobility.
  • IMT International Mobile Telecommunication
  • CDMA Code Division Multiple Access
  • W-CDMA Wide-Code Division Multiple Access
  • LTE Long Term Evolution
  • FIG. 1 illustrates a system for providing time information regarding product delivery according to an embodiment.
  • a system 1 for providing time information related to product delivery may include an electronic device 10 , a manager terminal 20 , a customer terminal 30 and a deliveryman terminal 40 .
  • the system 1 for providing time information on product delivery shown in FIG. 1 only components related to the present embodiment are shown. Accordingly, those skilled in the art can understand that other general-purpose components may be further included in addition to the components shown in FIG. 1 .
  • the electronic device 10 may communicate with the terminals 20 , 30 , and 40 through a network (not shown).
  • the network includes a local area network (LAN), a wide area network (WAN), a value added network (VAN), a mobile radio communication network, a satellite communication network, and combinations thereof.
  • LAN local area network
  • WAN wide area network
  • VAN value added network
  • mobile radio communication network a satellite communication network
  • satellite communication network and combinations thereof.
  • Wireless communication includes, for example, wireless LAN (Wi-Fi), Bluetooth, Bluetooth low energy (Bluetooth low energy), Zigbee, WFD (Wi-Fi Direct), UWB (ultra wideband), infrared communication (IrDA, Infrared Data Association) ), Near Field Communication (NFC), etc., but is not limited thereto.
  • Wi-Fi wireless LAN
  • Bluetooth Bluetooth low energy
  • Zigbee Zigbee
  • WFD Wi-Fi Direct
  • UWB ultra wideband
  • infrared communication IrDA, Infrared Data Association
  • NFC Near Field Communication
  • the electronic device 10 may be a device included in a server for managing at least one store.
  • the electronic device 10 may manage a server to configure a management page for each store.
  • the electronic device 10 may check a store for providing time information.
  • the electronic device 10 may receive order information from the customer terminal 30 and check a store where product picking and delivery pickup can be performed based on the received order information.
  • the customer terminal 30 may designate a store and request an order.
  • the order information received from the customer terminal 30 may be at least one order designated by the store.
  • the location of the customer terminal 30 may be identified as an item receiving target, and a nearby store may be designated based on the location of the customer terminal 30 .
  • the electronic device 10 may assign a picker or a picker and a delivery man to each of the at least one order received from the customer terminal 30 .
  • the electronic device 10 may check first information about at least one delivery person assigned to the store.
  • second information about the time required to deliver the store's products to the customer may be checked.
  • the first information may include the number of currently working deliverymen among at least one deliveryman.
  • the first information may be determined according to information provided from at least one delivery member terminal 40 .
  • the delivery man terminal 40 may provide information including at least one of states of waiting for delivery assignment, delivery of goods, and returning to the store to the electronic device 10 . Through this, the electronic device 10 can check the delivery man currently working.
  • the second information may be determined according to information received from the manager terminal 20 .
  • the manager terminal 20 may receive an input of an average required time from ordering a store product to completion of delivery of the product based on the order history of the store.
  • the average required time may be calculated based on the order history of the store in the electronic device 10 .
  • the manager terminal 20 may receive a fixed required time from ordering to completion of product delivery and provide the fixed required time to the electronic device 10 .
  • the electronic device 10 may check third information about an estimated time required from ordering an item in the store to completion of delivery of the item. And, the electronic device 10 may provide the third information to the manager terminal 20 . According to an embodiment, the electronic device 10 may receive an average required time from ordering to completion of product delivery from the manager terminal 20 and check the average required time as third information. According to another embodiment, the electronic device 10 may acquire an average amount of time required from ordering an item to completion of delivery based on an order history including information on time required from ordering an item to completion of delivery of the item in the store. can In addition, third information may be calculated by checking the number of delivery workers currently on duty based on the first information.
  • the electronic device 10 receives a fixed required time from ordering an item in a store to completion of delivery of the item from the manager terminal 20, and selects one or more of the delivery agents based on the first information. It may be determined whether there is a delivery man waiting for delivery assignment. Further, when there is a delivery man waiting for delivery assignment among at least one delivery man, third information may be checked based on the fixed required time. Alternatively, when there is no delivery man waiting for delivery allocation among the at least one delivery man, a delivery man returning to the store may be additionally identified among the at least one delivery man.
  • At this time if there is no deliveryman in the returning state, at least one deliveryman is listed based on the delivery departure time, and the third information can be checked for the deliveryman with the earliest delivery departure time based on the fixed required time.
  • the third information for the deliveryman with the fastest return time can be checked based on the fixed required time.
  • the third information since product picking may be performed while the delivery man returns to the store, the third information may be calculated excluding the estimated required time from ordering the store product to completion of product picking.
  • the manager terminal 20 may receive a user's selection of a store to manage product delivery or provide an order management page based on user information. For example, based on the ID of the user who accesses the time information providing system 1 of the present invention, store information managed by the corresponding user may be checked, and a page for managing the corresponding store may be provided.
  • the manager terminal 20 may receive, from the electronic device 10 , information on an estimated required time from ordering an item in the store to completion of delivery of the product, and output a page including the expected required time information.
  • the estimated required time information may be calculated based on first information about at least one delivery person assigned to the store and second information about the time required to deliver the store's products to the customer.
  • the customer terminal 30 may receive an order-related request from a user. For example, the customer terminal 30 may select a product from the user and receive a purchase request for the corresponding product. In addition, the customer terminal 30 may transmit the received purchase request to the electronic device 10 . In this case, the information transmitted from the customer terminal 30 to the electronic device 10 may include information of a user who has selected the product. Such user information may be used to designate a store for product delivery.
  • the delivery man terminal 40 is a terminal for a user who delivers goods, and the user can check order information assigned to him through the delivery man terminal 40 .
  • the user can check the information of the goods to be delivered and the delivery address information through the delivery man terminal 40 .
  • the user may transmit his or her current state information, eg, waiting for delivery assignment, delivery of goods, and return to store information, to the electronic device 10 through the delivery man terminal 40 .
  • the user of the deliveryman terminal 40 may be a person who is assigned to a specific store and is in charge of delivery to the store, and accordingly, the deliveryman terminal 40 waiting for delivery assignment is assigned to the schedule of the store. may be within range.
  • FIG. 2 is a diagram illustrating an order management page 200 prior to store allocation according to an exemplary embodiment.
  • the order management page 200 may exist for each store, and a manager of each store may access his or her order management page to manage order information and delivery information associated with the order.
  • time information about product delivery may be displayed as 0 minutes. Accordingly, the user can check the order status information on the order management page 200 after the store is designated.
  • the user can directly select a store to manage, or the server can automatically select a store based on the location of the user's terminal.
  • the map information 210 is in a state in which the store is not designated, and indicates the current location of the user or displays the location of the store previously managed by the terminal by default. It can be. Also, since it is before the store is allocated, the time information 220 may be displayed as 0 minutes.
  • FIG. 3 is a diagram illustrating an order management page 300 displaying information related to an ongoing order according to an exemplary embodiment.
  • the order management page 300 may include map information 310 .
  • 3 is an order management page 300 in which a store is designated, the map information 310 may be based on the location of the store.
  • the map information 310 may include at least one indicator for a delivery man waiting for delivery allocation within a predetermined range from the location of the store, while delivering goods, and returning to the store.
  • the designated store indicator 311 may be displayed in the center of the map, and the delivery man indicator 312 waiting for delivery assignment may be displayed as waiting at the periphery of the store.
  • a delivery man indicator 313 in delivery of the item and a delivery man indicator 314 returning after completion of delivery may also be displayed on the map based on the actual location of the delivery man.
  • These deliveryman indicators 312 , 313 , and 314 may be displayed based on information received from the deliveryman terminal 40 .
  • the order management page 300 may include estimated time required information 320 from ordering an item to completion of delivery of the item.
  • the estimated lead time information may be for one order selected from among orders for products in a store, or may be time information that is collectively applied to orders for products in a store. A method of calculating the expected required time will be described later with reference to FIGS. 5 and 6 .
  • the order management page 300 may include order-related information 330 in progress.
  • the ongoing order management information 330 includes at least one of an order identifier, order customer information, delivery-related order status, expected lead time, elapsed time information from the time of order information reception, and worker assignment status information. can do.
  • the order identifier may be an order number managed by the store.
  • the customer ordering information may be identification information based on personal information input by the purchaser to place an order by accessing the store online. For example, a buyer may enter his or her name, shipping address, and contact information to purchase a product, and the customer may be identified based on this.
  • the order status related to delivery means the delivery status of the goods according to the order.
  • the delivery-related order status may include Waiting for Picking, Picking, Waiting for Delivery, and Delivering.
  • Estimated lead time information refers to information on an estimated time from ordering a product to completion of delivery of the product. Such estimated lead time information may be different for each order, and may be collectively applied to orders for the same store. In the case of the latter, the estimated required time information 320 can also check the time.
  • the elapsed time information includes time information from the time the store receives the customer's order information to the present.
  • the elapsed time information may further include tag information, and this tag information is based on one of whether or not the delivery completion time of the goods exceeds the expected required time and whether or not a worker has been allocated for a predetermined time from the time of receiving the order information. can be determined by Specifically, if the delivery completion time exceeds the expected required time, the corresponding order is tagged as a missed case. In addition, if the delivery completion time is within the expected required time, the corresponding order is tagged as an on-time processing.
  • the corresponding order is tagged as a late case. For example, if a picker is not assigned within 2 minutes from the time of receiving the order information and thus the product picking operation has not yet started, it may be marked as late. Alternatively, if the picking of the item is completed but the pick-up and delivery of the item is not started because a deliveryman is not assigned within 3 minutes from the point of completion of the picking, it may be marked as late.
  • an order that takes 12 minutes and 1 second from the time order information is received to delivery completion is tagged as a miss item (331), and the order Cases that took 6 minutes and 59 seconds from the time of information reception to completion of delivery may be tagged 333 as cases processed in time.
  • the order to which a picker is not assigned for 2 minutes and 59 seconds from the time of receiving the order information it may be tagged as a late order (332).
  • the worker assignment state information indicates whether workers including pickers and delivery workers are assigned to each order.
  • the worker assignment state information includes a state in which a worker is not assigned or a state in which a worker is assigned, and may display assigned worker information.
  • the type and name or identifier of a worker may be displayed as worker information.
  • the interface for manually requesting worker assignment may be activated with the indication of "Not assigned”.
  • the electronic device 10 may assign only a picker to each of at least one order or simultaneously assign both a picker and a delivery man.
  • the state in which the operator is not assigned may include all of a state in which the picker is not assigned, a state in which the delivery man is not assigned, and a state in which the picker and the delivery man are not assigned.
  • the worker's assigned status can be displayed with information about the worker (picker or delivery person), for example, "DriverC” or "ClerkA”, and requesting the worker's Unassign or worker reassignment (Reassign). interface can be activated.
  • the order management page 300 may include statistical information 340 about the store.
  • Statistical information 340 may include order-related statistical information 341 and operator-related statistical information 342 .
  • the order-related statistical information 341 may include the number of orders delivered during a predetermined period and the number of orders delivered during an expected required time compared to the number of orders delivered during a predetermined period. Referring to FIG. 3 , it can be seen that the store completed 800 orders during the day, and among them, 788 orders were delivered within the expected lead time, achieving a turnaround rate of 98.5%.
  • the order-related statistical information 341 may further include ongoing order statistical information.
  • the on-going order statistical information may include information summed up for each delivery progress status for currently on-going orders excluding orders that have been delivered.
  • the pending order statistical information may include information about orders waiting to be picked, orders being picked, orders waiting to be shipped, and orders being shipped. Referring to FIG. 3 , it can be seen that the store currently has 28 orders, of which 2 are waiting for picking, 8 are waiting for picking, 3 are waiting for delivery, and 15 are being delivered.
  • the worker-related statistical information 342 may indicate the number of pickers or delivery workers working for each delivery progress status with respect to ongoing orders.
  • the worker-related statistical information 342 is information about the number of pickers waiting for picking assignments, the number of pickers waiting for picking, the number of deliveries waiting for delivery assignment, the number of deliveries in delivery, and the number of deliverers returning to the store. may contain at least one. Referring to FIG. 3, it can be seen that the store currently has 27 workers assigned to orders, of which 1 is waiting for picking, 8 are picking, 0 is waiting for delivery, 15 are delivering, and 3 are returning. there is. In addition, it can also be inferred from the worker-related statistical information 342 that 9 of the 27 workers assigned to the store are pickers and 21 are delivery workers.
  • FIG. 4 is a diagram illustrating an order management page 400 displaying delivery result information according to an exemplary embodiment.
  • the order management page 400 may include map information 410, expected required time information 420, and statistical information 440, which will be described with reference to FIG. 3.
  • the order management page 400 may further include delivery result information 430 .
  • the delivery result information 430 may include at least one of an order identifier, ordering customer information, delivery-related item status, estimated required time, total required delivery time, delivery completion time, expected return time of the delivery person, and delivery information. there is.
  • the order identifier, ordering customer information, and elapsed time information refer to the description of the ongoing order-related information 330 of FIG. 3 .
  • the delivery-related order status means an order status after delivery of goods to the customer is completed.
  • the order status related to delivery may include completion of delivery and returning (delivery worker).
  • the required delivery time information includes the time elapsed from the time order information is received to the time delivery is completed.
  • the required delivery time information may further include tag information, and the tag information may be determined based on whether or not the delivery completion time of the product exceeds the expected required time. For example, if the delivery completion time exceeds the estimated lead time, the corresponding order is tagged as a missed case. In addition, if the delivery completion time is within the expected required time, the corresponding order is tagged as an on-time processing.
  • the expected time required for an order related to the store is set to 12 minutes, in the case of an order that took 11 minutes and 35 seconds from the time order information was received to delivery completion, it is tagged as a case processed in time (431 ), and in the case of an order that took 12 minutes and 1 second from the time of receiving the order information to completion of delivery, it may be tagged as a miss item (432).
  • the delivery completion time information indicates the delivery completion time of the goods.
  • the expected return time information of the delivery man indicates an expected time at which the delivery man arrives at the store based on the delivery completion time information.
  • the delivery source information may include information on a delivery member who has completed delivery.
  • 5 is a diagram related to an embodiment of checking second information about the time required to deliver an item to a customer according to an embodiment.
  • the second information may be determined according to information input by a store manager.
  • the electronic device 10 may receive an estimated required time from ordering an item in the store to completion of delivery of the item from the manager terminal 20, and may check the received estimated required time as third information.
  • the estimated lead time may be input for each order, or the expected lead time may be input for all orders of the corresponding store.
  • a user may arbitrarily input an expected required time for an order for a store.
  • the user sets it to take 12 minutes to complete delivery of the product.
  • the expected required time for the corresponding order may be displayed as 12 minutes in each of the manager terminal 20 , the buyer terminal 30 , and the delivery man terminal 40 .
  • FIG. 6 is a diagram related to an embodiment of checking second information about the time required to deliver an item to a customer according to another embodiment.
  • the system 1 for providing time information related to product delivery may obtain an average required time from ordering to completion of product delivery based on a store order history.
  • the average required time at this time may be input from the worker terminal 20 or may be calculated by the electronic device 10 .
  • the time information providing system 1 may obtain the number of deliverymen currently working based on information on at least one deliveryman assigned to the store. This may be information provided by the server based on store information. Also, the time information providing system 1 may calculate the expected required time based on the obtained average required time and the number of deliverymen. For example, when it is determined that the number of deliverymen is insufficient to satisfy the average required time, the estimated required time will be calculated to be extended, and in the opposite case, the estimated required time may be further shortened. In addition, the estimated required time may be calculated by further checking the delivery man waiting for the delivery assignment among the delivery man currently working. For example, if there is no courier waiting to be assigned a delivery, the estimated lead time will be calculated to be extended, and vice versa, based on the obtained average lead time.
  • a user may input a request for calculating an estimated required time.
  • the user may input the average required time 610 or receive the average required time 610 from the server.
  • the number 620 of delivery workers currently on duty may be received from the server.
  • (c) shows an example in which the user changes and sets the average required time 630 from 7 minutes to 8 minutes according to an embodiment.
  • (d) is an embodiment of randomly inputting the expected required time through the manager terminal 20 as shown in FIG. indicate an example. Switching between a mode of automatically calculating the expected required time and a mode of directly inputting the expected required time may be switched through the switching interface 640 .
  • the system for providing time information 1 may receive a fixed required time from ordering an item in a store to completion of delivery of the item.
  • the fixed required time at this time may be input from the operator terminal 20 .
  • the fixed lead time is a time window that can be arbitrarily set by the user without considering the order history of the store.
  • the fixed required time is the time applicable to each time interval from delivery departure, delivery of goods (delivery completion), and return to the store. That is, a fixed required time may be applied to each time window from start of delivery to completion of delivery, from completion of delivery to return to the store, and further from start of delivery of the next order to completion of delivery.
  • the time information providing system 1 may determine whether or not there is a delivery man waiting for delivery assignment based on information on at least one delivery man assigned to the store.
  • estimated delivery time information may be checked based on the fixed required time. For example, if the fixed required time is 10 minutes, it can be expected that it will take 10 minutes for the delivery person to pick up the item and complete delivery.
  • the estimated delivery time may be determined based on the obtained average required time.
  • the time information providing system 1 may further check the delivery man returning to the store from among the at least one delivery man.
  • at least one deliveryman may be listed based on the delivery departure time.
  • third information may be checked on the basis of a fixed required time for a delivery person having the fastest delivery departure time. For example, if the fixed turnaround time is 7 minutes, 7 minutes are applied to the three time windows from delivery departure to delivery completion, delivery completion to return, and return to delivery completion of the next order. The time required can be calculated as 21 minutes.
  • third information may be identified on the basis of a fixed required time for a delivery person having the fastest return time. For example, if the fixed required time is 7 minutes, the expected required time may be calculated by applying 7 minutes as one time window from the return of the deliveryman to the completion of delivery of the next order at the expected return time. In this case, since product picking may be performed while the delivery man returns to the store, the third information may be calculated excluding the estimated required time from ordering the store product to completion of product picking.
  • the embodiment has been described as calculating a time window based on a fixed required time, the time window may be calculated based on an average required time.
  • the method of providing time information on product delivery of the present invention based on the location of the store, it is possible to provide products of the corresponding store to customers within a certain radius, and accordingly, the deliverymen assigned to the store are assigned to the store within a certain radius. Since delivery only needs to be carried out within a certain period of time, it has the advantage of providing a fast estimated required time and saving resources without tracking the location of a delivery person and complicated calculations.
  • the electronic device may be the electronic device 10 of the system 1 for providing time information on product delivery
  • the terminal may be the manager terminal 20 of the system 1 for providing time information on product delivery.
  • the electronic device 10 may check a store for providing time information on product delivery.
  • the store may be selected by the manager terminal 20 or the electronic device 10 may set the store based on information of the manager terminal 20 .
  • the electronic device 10 may check at least one order related to the store.
  • a picker or a picker and a delivery man may be assigned to each of the at least one order.
  • the electronic device 10 may check first information about at least one delivery person assigned to the store.
  • a delivery man is a person who delivers goods to an orderer, and at least one delivery man may be assigned to one store. Each delivery person may be assigned to multiple stores, or may be dedicated to one store.
  • the first information may include information related to the delivery man, such as the identifier of the delivery man, the number of delivery men assigned to the store, and status information of the delivery man.
  • the first information includes the number of at least one delivery man currently working, and may be determined according to information provided from the at least one delivery man terminal 40 .
  • the delivery man may input at least one state information such as whether he is currently waiting for delivery allocation, whether he is delivering goods, or whether he is returning to the store after completion of delivery, through his terminal.
  • the electronic device 10 may check second information about the time required to deliver the store's products to the customer.
  • the second information may be determined according to information input by a store manager.
  • the electronic device 10 may receive, from the manager terminal 20 , an estimated required time from ordering an item in a store to completion of delivery of the item as second information.
  • the received expected required time may be checked as third information.
  • the second information may include an order history including information on time required from ordering an item in the store to completion of delivery of the item.
  • the electronic device 10 may obtain an average required time from ordering an item to completion of delivery through the order history.
  • the second information may include a fixed required time from ordering an item in the store to completion of delivery of the item. This fixed required time information may be information received from the manager terminal 20 .
  • the electronic device 10 may check third information about an estimated time required from ordering an item in the store to completion of delivery of the item, based on the first information and the second information.
  • the electronic device 10 may obtain an average required time from ordering an item to completion of delivery, based on the order history related to the store according to the second information.
  • the electronic device 10 may obtain the number of delivery workers currently on duty based on the first information.
  • third information about the expected required time may be calculated based on the obtained average required time and the number of delivery workers.
  • the electronic device 10 may determine whether there is a delivery man waiting for delivery assignment among at least one delivery man based on the first information. there is. At this time, if there is a delivery man waiting for delivery assignment among at least one delivery man, the electronic device 10 may calculate third information based on the fixed required time. Alternatively, when there is no delivery man waiting for delivery allocation among at least one delivery man, the electronic device 10 may check the delivery man returning to the store from among the at least one delivery man. At this time, if no delivery man is returning to the store, the electronic device 10 may list at least one delivery man based on the delivery departure time.
  • third information may be checked on the basis of a fixed required time for a delivery person whose delivery departure time is the fastest. Alternatively, if there is a delivery man returning to the store, the electronic device 10 may list at least one delivery man based on the return time to the store. In addition, third information may be identified based on a fixed required time for a delivery person having the fastest return time. On the other hand, since the delivery person has some time to pick up the product, in calculating the third information, the electronic device 10 may exclude the estimated required time from ordering to completion of product picking.
  • the electronic device 10 may provide third information.
  • the third information may be provided to the manager terminal 20 , or may also be provided to the customer terminal 30 and the delivery man terminal 40 .
  • FIG. 8 is a block diagram illustrating a user terminal 20 for providing time information on product delivery according to an embodiment.
  • the user terminal 20 of FIG. 8 may correspond to the manager terminal 20 of FIG. 1 .
  • the user terminal 20 of the present disclosure may include a communication device 22, an output device 24, and a processor 26.
  • the components shown in FIG. 8 are not essential to implement the terminal, so the terminal described in the present disclosure may have more or fewer components than the components listed above.
  • Technology related to this embodiment convinced with ordinary knowledge in the field can understand.
  • the communication device 22 may communicate with an external electronic device using a wired/wireless communication technology and may include a transceiver.
  • An external electronic device may be a terminal or a server.
  • communication technologies used by the communication device 22 include Global System for Mobile communication (GSM), Code Division Multi Access (CDMA), Long Term Evolution (LTE), 5G, Wireless LAN (WLAN), and Wireless-Fi (Wi-Fi). Fidelity), Bluetooth, Radio Frequency Identification (RFID), Infrared Data Association (IrDA), ZigBee, Near Field Communication (NFC), and the like, but are not limited thereto.
  • the communication device 22 may receive, from the electronic device 10 , estimated required time information from ordering an item in a store to completion of delivery of the item.
  • the estimated required time information may be information calculated by the electronic device 10 based on first information about at least one delivery person assigned to the store and second information about the time required to deliver the store's products to customers. there is.
  • the communication device 22 may receive an estimated required time or a fixed required time from ordering to completion of product delivery through an input device (not shown).
  • the output device 24 is for generating an output related to sight, hearing, or touch, and may include at least one of a display, a sound output unit, a haptic module, and an optical output unit.
  • the display may implement a touch screen by forming a mutual layer structure or integrally with the touch sensor.
  • Such a touch screen may function as a user input unit providing an input interface between a terminal and a user, and may provide an output interface between a terminal and a user.
  • the output device 24 may output map information based on the location of the store.
  • the map information may include at least one indicator for a delivery man waiting for delivery within a predetermined range from the location of the store, while delivering goods, and returning to the store.
  • the output device 24 may output information relating to an ongoing order.
  • the order-related information in progress may include at least one of an order identifier, ordering customer information, delivery-related order status, expected lead time, elapsed time information from the time of order information reception, and operator allocation status information.
  • the elapsed time information may include tagging information determined based on one of whether the delivery completion time of the product exceeds the expected required time and whether a worker is allocated for a predetermined time from the time of receiving the order information.
  • the output device 24 may output delivery result information.
  • the delivery result information may include at least one of an order identifier, ordering customer information, order status related to delivery, estimated required time, total required delivery time, delivery completion time, expected return time of a delivery person, and delivery information.
  • the output device 24 may output statistical information about the store.
  • Statistical information may include order-related statistical information and operator-related statistical information.
  • the order-related statistical information may include at least one of the number of orders delivered during a predetermined period, the number of orders delivered during an estimated time required compared to the number of orders delivered during a predetermined period, and statistical information on ongoing orders. there is.
  • the ongoing order statistical information may include information on an order waiting for picking, an order being picked, an order waiting for delivery, and an order being delivered.
  • the worker-related statistical information is at least one of information regarding the number of pickers waiting for picking assignments, the number of pickers waiting for picking, the number of deliveries waiting for delivery assignment, the number of deliveries during delivery, and the number of deliveries returning to the store. may contain one.
  • the aforementioned map information, order-related information in progress, delivery result information, and statistical information about the store may be determined based on information received from the electronic device 10 or stored in a memory (not shown) of the user terminal 20. It may be determined based on information.
  • the processor 26 may control the overall operation of the user terminal 20 and process data and signals. According to one embodiment, the processor 26 may control the operation of the communication device 22 and the output device 24 to provide time information regarding delivery of the goods. In addition, the processor 26 configures a page that is output based on the estimated required time information received from the electronic device 10, or first information about at least one delivery person assigned to the store from the electronic device 10 and Second information about the time required to deliver the store's products to the customer may be received, and a page including estimated time required based on the first information and the second information may be configured.
  • the user terminal 20 may further include an input device (not shown).
  • the input device may include a camera or video input unit for inputting a video signal, and a microphone or audio input unit for inputting an audio signal.
  • a user input unit eg, a touch key, a mechanical key, etc.
  • the input device 14 may include one or more sensors for sensing at least one of information within the mobile terminal, surrounding environment information surrounding the mobile terminal, and user information.
  • the input device may include a proximity sensor, an illumination sensor, a touch sensor, a motion sensor, a fingerprint sensor, an optical sensor,
  • at least one of a camera), a microphone, and the like may be included.
  • the mobile terminal of the present disclosure may combine and utilize information sensed by at least two or more of these sensors.
  • the device includes a memory for storing and executing program data, a permanent storage unit such as a disk drive, a communication port for communicating with an external device, and a user interface such as a touch panel, a key, and a button.
  • a computer-readable recording medium includes magnetic storage media (e.g., read-only memory (ROM), random-access memory (RAM), floppy disk, hard disk, etc.) and optical reading media (e.g., CD-ROM) ), and DVD (Digital Versatile Disc).
  • ROM read-only memory
  • RAM random-access memory
  • floppy disk floppy disk
  • hard disk etc.
  • optical reading media e.g., CD-ROM
  • DVD Digital Versatile Disc
  • a computer-readable recording medium may be distributed among computer systems connected through a network, and computer-readable codes may be stored and executed in a distributed manner.
  • the medium may be readable by a computer, stored in a memory, and executed by a processor.
  • a communication device may include a transceiver for transmitting and receiving information.
  • This embodiment can be presented as functional block structures and various processing steps. These functional blocks may be implemented with any number of hardware or/and software components that perform specific functions.
  • an embodiment is an integrated circuit configuration such as memory, processing, logic, look-up table, etc., which can execute various functions by control of one or more microprocessors or other control devices. can employ them.
  • the present embodiments include data structures, processes, routines, or various algorithms implemented as combinations of other programming constructs, such as C, C++, Java ( It can be implemented in a programming or scripting language such as Java), assembler, or the like. Functional aspects may be implemented in an algorithm running on one or more processors.
  • this embodiment may employ conventional techniques for electronic environment setting, signal processing, and/or data processing.
  • Terms such as “mechanism”, “element”, “means”, and “composition” may be used broadly and are not limited to mechanical and physical components. The term may include a meaning of a series of software routines in association with a processor or the like.

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Abstract

Un procédé de fourniture d'informations temporelles concernant la livraison de produits par le biais d'un dispositif électronique de la présente divulgation peut comprendre les étapes consistant à : confirmer un magasin ; confirmer des premières informations sur au moins un pilote de livraison attribué au magasin ; confirmer des deuxièmes informations concernant le temps nécessaire à la livraison d'un produit du magasin à un client ; confirmer des troisièmes informations sur un temps estimé nécessaire à l'achèvement de la livraison d'un produit après qu'une commande pour le produit a été passée dans le magasin sur la base des premières informations et des deuxièmes informations ; et fournir les troisièmes informations.
PCT/KR2021/010747 2021-07-30 2021-08-12 Procédé de fourniture d'informations temporelles concernant la livraison de produits et dispositif associé WO2023008634A1 (fr)

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KR102713477B1 (ko) * 2022-05-09 2024-10-07 쿠팡 주식회사 아이템 배송을 위한 정보를 제공하는 전자 장치 및 그 방법
KR20230164922A (ko) * 2022-05-26 2023-12-05 쿠팡 주식회사 배송 관련 정보를 제공하는 방법 및 장치
KR20240000279A (ko) * 2022-06-23 2024-01-02 쿠팡 주식회사 전자 장치 및 그의 정보 관리 방법
KR20240003240A (ko) * 2022-06-30 2024-01-08 쿠팡 주식회사 배송 정보를 처리하는 장치 및 그 방법
KR20240013441A (ko) * 2022-07-22 2024-01-30 쿠팡 주식회사 전자 장치 및 그의 정보 관리 방법

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TW202401352A (zh) 2024-01-01

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