WO2023008625A1 - Dispositif électronique pour fournir des informations de livraison, et procédé associé - Google Patents

Dispositif électronique pour fournir des informations de livraison, et procédé associé Download PDF

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Publication number
WO2023008625A1
WO2023008625A1 PCT/KR2021/010564 KR2021010564W WO2023008625A1 WO 2023008625 A1 WO2023008625 A1 WO 2023008625A1 KR 2021010564 W KR2021010564 W KR 2021010564W WO 2023008625 A1 WO2023008625 A1 WO 2023008625A1
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WO
WIPO (PCT)
Prior art keywords
delivery
information
parcel
man
assigned
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PCT/KR2021/010564
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English (en)
Korean (ko)
Inventor
문보라
김소희
홍형준
이경용
야오윤
시옹센린
오혜진
양여주
박지영
첸얀얀
가오윤
Original Assignee
쿠팡 주식회사
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Publication of WO2023008625A1 publication Critical patent/WO2023008625A1/fr

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
    • G06Q10/083—Shipping
    • G06Q10/0835—Relationships between shipper or supplier and carriers
    • B—PERFORMING OPERATIONS; TRANSPORTING
    • B65—CONVEYING; PACKING; STORING; HANDLING THIN OR FILAMENTARY MATERIAL
    • B65G—TRANSPORT OR STORAGE DEVICES, e.g. CONVEYORS FOR LOADING OR TIPPING, SHOP CONVEYOR SYSTEMS OR PNEUMATIC TUBE CONVEYORS
    • B65G1/00—Storing articles, individually or in orderly arrangement, in warehouses or magazines
    • B65G1/02—Storage devices
    • B65G1/04—Storage devices mechanical
    • B65G1/137—Storage devices mechanical with arrangements or automatic control means for selecting which articles are to be removed
    • G—PHYSICS
    • G01—MEASURING; TESTING
    • G01C—MEASURING DISTANCES, LEVELS OR BEARINGS; SURVEYING; NAVIGATION; GYROSCOPIC INSTRUMENTS; PHOTOGRAMMETRY OR VIDEOGRAMMETRY
    • G01C21/00—Navigation; Navigational instruments not provided for in groups G01C1/00 - G01C19/00
    • G01C21/26—Navigation; Navigational instruments not provided for in groups G01C1/00 - G01C19/00 specially adapted for navigation in a road network
    • G—PHYSICS
    • G01—MEASURING; TESTING
    • G01C—MEASURING DISTANCES, LEVELS OR BEARINGS; SURVEYING; NAVIGATION; GYROSCOPIC INSTRUMENTS; PHOTOGRAMMETRY OR VIDEOGRAMMETRY
    • G01C21/00—Navigation; Navigational instruments not provided for in groups G01C1/00 - G01C19/00
    • G01C21/26—Navigation; Navigational instruments not provided for in groups G01C1/00 - G01C19/00 specially adapted for navigation in a road network
    • G01C21/34—Route searching; Route guidance
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
    • G06Q10/06311—Scheduling, planning or task assignment for a person or group
    • G06Q10/063112—Skill-based matching of a person or a group to a task
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
    • G06Q10/06311—Scheduling, planning or task assignment for a person or group
    • G06Q10/063114—Status monitoring or status determination for a person or group
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
    • G06Q10/083—Shipping
    • G06Q10/0833—Tracking
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
    • G06Q10/083—Shipping
    • G06Q10/0834—Choice of carriers
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
    • G06Q10/083—Shipping
    • G06Q10/0835—Relationships between shipper or supplier and carriers
    • G06Q10/08355—Routing methods

Definitions

  • the present disclosure relates to an electronic device and method for providing delivery information. More specifically, the present disclosure determines an allocable deliveryman among the store's deliverymen, assigns one of the assignable deliverymen to the parcel delivery, and assigns the assigned deliveryman to the assigned deliveryman for the delivery of the packed parcel. It relates to a method for providing destination information and delivery information, and an electronic device using the same.
  • delivery of items such as fresh food, frozen food, delivery food, flowers, and plants requires delivery while maintaining certain conditions such as freshness or warmth, or rapid delivery.
  • delivery delays occur due to various reasons, such as delayed preparation of items at suppliers such as restaurants or delayed delivery preparation by delivery personnel.
  • the problem to be solved by this embodiment is to obtain parcel packing completion information and pickup location information, obtain assignable delivery member information among at least one delivery member in the store, and perform parcel delivery based on the assignable delivery member information.
  • a method of providing delivery information in an electronic device includes acquiring parcel packing completion information and pickup location information; obtaining information on an allocable delivery man among at least one delivery man of the store; allocating one of the allocable deliverymen to deliver the parcel based on the assignable deliveryman information; and providing delivery information including delivery destination information of the parcel and route information from the store to the destination to the assigned delivery man.
  • the allocating of the deliverymen may include determining a priority among the allocable deliverymen based on time information when the assignable deliverymen are switched to a delivery available state; and providing request information for requesting delivery of the parcel to a delivery man selected based on the priority, wherein the request information includes the store information, the pickup location information, and item information included in the parcel. can do.
  • the deliverable state corresponds to a state in which a task assigned to the delivery man does not exist after the delivery man's work assignment exclusion state ends
  • the work assignment exclusion state corresponds to a state in which the delivery man does not go to work. It may include at least one of a state in which the deliveryman is not delivering, a state in which the deliveryman is delivering, a state in which the deliveryman has not returned to the store after completion of delivery, and a state in which the deliveryman has requested to be excluded from assignment.
  • the delivery information providing method may further include determining whether to provide feedback to the delivery man based on a history of the delivery man being excluded from work allocation.
  • the assigning of the delivery man includes receiving pickup completion information corresponding to the pick-up location from a first delivery man among the assignable delivery men; and providing request information for requesting delivery of the parcel to the first delivery agent based on the pickup completion information.
  • route information to the destination may be displayed in consideration of the means of transportation used by the delivery person.
  • the time expected to be taken when moving from the store to the destination by using the one or more means of transportation in relation to the one or more means of transportation used by the assignable delivery man, the time expected to be taken when moving from the store to the destination by using the one or more means of transportation. obtaining; and determining a priority among the assignable delivery crews based on the expected time.
  • the delivery information may include the real-time location of the delivery person.
  • the delivery information further includes time information related to delivery of the parcel, wherein the time information includes time information that has elapsed since the assignment of the delivery man, and the parcel was picked up from the assigned delivery man. It may include at least one of time information that has elapsed since the information informing of the elapsed time and time information that has elapsed since the delivery request corresponding to the parcel was acquired.
  • the delivery information providing method may further include providing route guidance information to the destination.
  • the delivery information providing method may include the assigned delivery man. and transmitting information for canceling the allocation to the controller.
  • the delivery information providing method may include the assigned delivery man.
  • the method may include transmitting information canceling the allocation and information requesting transport of the parcel to a preset location to the original.
  • the delivery information providing method comprises: , transmitting information to cancel the assignment and information requesting delivery of the parcel to a preset location to the assigned deliveryman; and providing route information from the destination to the preset location.
  • An electronic device providing parcel delivery information includes a transceiver, a memory for storing instructions, and a processor, wherein the processor is connected to the transceiver and the memory to obtain parcel packing completion information and pickup location information. and obtaining assignable delivery member information from among at least one delivery member in the store, assigning one of the assignable delivery members to delivery of the parcel based on the assignable delivery member information, and assigning one of the assignable delivery members to the parcel. Delivery information including delivery destination information of the parcel and route information from the store to the destination is provided to the delivery man.
  • an electronic device and method for processing delivery information acquires information of a delivery person capable of assigning a parcel delivery task, allocates a delivery member for parcel delivery based on this, and provides delivery destination information and information to the delivery member.
  • delivery information including route information, it is possible to efficiently allocate delivery manpower in consideration of real-time situations, and delivery convenience of delivery personnel can be improved.
  • FIG. 1 is a schematic configuration diagram illustrating a system for providing delivery information according to an embodiment.
  • FIG. 2 is an operation flowchart of a delivery information providing method of an electronic device in a system for providing delivery information according to an embodiment.
  • 3 is a diagram for explaining an allocable delivery source according to an embodiment by way of example.
  • FIG. 4 is a diagram for illustratively explaining a method of allocating a delivery man to delivery of parcels according to an embodiment.
  • FIG. 5 is a diagram for exemplarily illustrating a screen of a delivery man terminal on which delivery information and return route information provided to a delivery man assigned to delivery of a parcel are reflected, according to an exemplary embodiment.
  • FIG. 6 is a diagram for exemplarily explaining delivery information provided to a delivery man assigned to delivery of a parcel according to an embodiment.
  • FIG. 7 is a diagram for exemplarily explaining a case in which information for canceling assignment is transmitted to a delivery man assigned to delivery of parcels according to an embodiment.
  • FIG. 8 is an operation flowchart of a method for providing delivery information of an electronic device according to an embodiment.
  • 9 is an exemplary view of a configuration of an electronic device for providing delivery information according to an embodiment.
  • a “terminal” referred to below may be implemented as a computer or portable terminal capable of accessing a server or other terminals through a network.
  • the computer includes, for example, a laptop, desktop, laptop, etc. equipped with a web browser
  • the portable terminal is, for example, a wireless communication device that ensures portability and mobility.
  • IMT International Mobile Telecommunication
  • CDMA Code Division Multiple Access
  • W-CDMA Wide-Code Division Multiple Access
  • LTE Long Term Evolution
  • each block of the process flow chart diagrams and combinations of the flow chart diagrams can be performed by computer program instructions.
  • These computer program instructions may be embodied in a processor of a general purpose computer, special purpose computer, or other programmable data processing equipment, so that the instructions executed by the processor of the computer or other programmable data processing equipment are described in the flowchart block(s). It creates means to perform functions.
  • These computer program instructions may also be stored in a computer usable or computer readable memory that can be directed to a computer or other programmable data processing equipment to implement functionality in a particular way, such that the computer usable or computer readable memory
  • the instructions stored in are also capable of producing an article of manufacture containing instruction means that perform the functions described in the flowchart block(s).
  • the computer program instructions can also be loaded on a computer or other programmable data processing equipment, so that a series of operational steps are performed on the computer or other programmable data processing equipment to create a computer-executed process to generate computer or other programmable data processing equipment. Instructions for performing processing equipment may also provide steps for performing the functions described in the flowchart block(s).
  • each block may represent a module, segment, or portion of code that includes one or more executable instructions for executing specified logical function(s). It should also be noted that in some alternative implementations it is possible for the functions mentioned in the blocks to occur out of order. For example, two blocks shown in succession may in fact be executed substantially concurrently, or the blocks may sometimes be executed in reverse order depending on their function.
  • FIG. 1 is a schematic configuration diagram illustrating a system for providing delivery information according to an embodiment.
  • the system 100 for providing delivery information includes an electronic device 110 and a deliveryman terminal 120 .
  • the system 100 for providing delivery information may further include at least one of a picker terminal and a customer terminal.
  • the system 100 for providing delivery information may further include a network supporting information transmission and reception between at least some of the electronic device 110, the deliveryman terminal 120, the picker terminal, and the customer terminal. .
  • Each of the electronic device 110 , the deliveryman terminal 120 , the picker terminal, and the customer terminal may include a transceiver, a memory, and a processor.
  • each of the electronic device 110, the deliveryman terminal 120, the picker terminal, and the customer terminal means a unit that processes at least one function or operation, which is implemented by hardware or software, or a combination of hardware and software. It can be.
  • each of the electronic device 110, the deliveryman terminal 120, the picker terminal, and the customer terminal is referred to as a separate device or server, but it may be a logically divided structure, and at least some of them are one It can be implemented by a function separate from the device or server.
  • the electronic device 110, the deliveryman terminal 120, the picker terminal, and the customer terminal may include a plurality of computer systems or computer software implemented as a network server.
  • the electronic device 110, the deliveryman terminal 120, the picker terminal, and the customer terminal are connected to sub-devices capable of communicating with other network servers through a computer network such as an intranet or the Internet to perform tasks. It may refer to a computer system and computer software that receives requests, performs operations on them, and provides performance results.
  • at least some of the electronic device 110, the delivery person terminal 120, the picker terminal, and the customer terminal include a series of application programs that can operate on the network server and various databases built in or connected to other nodes.
  • the electronic device 110 the deliveryman terminal 120, the picker terminal, and the customer terminal are DOS, Windows, Linux, UNIX, or MacOS. It can be implemented using network server programs provided in various ways according to operating systems such as
  • the electronic device 110 is a device that configures and provides various types of information.
  • the electronic device 110 may provide the configured information as a web page or application screen, or may provide information in a form that can be displayed as a web page or application screen in a receiving terminal.
  • the electronic device 110 may be a device that serves to provide various information related to delivery, such as item picking, packing of parcels including items, and delivery of parcels.
  • the electronic device 110 obtains parcel packing completion information and pickup location information.
  • a parcel is a delivery unit created through a packing operation and can be a target of a delivery worker's delivery operation.
  • the packing completion information may correspond to information notifying that the parcel is ready for delivery.
  • the electronic device 110 may acquire parcel packing completion information and pickup location information by receiving the parcel packing completion information and pickup location information from the terminal of the picker, but is not limited thereto.
  • the electronic device 110 obtains information on an allocable delivery person among at least one delivery person in the store.
  • a store is a conceptual or physical unit to which a delivery man belongs, and the delivery man may perform delivery tasks related to the store to which he belongs.
  • a delivery person does not necessarily belong to one store, and in some cases, by belonging to two or more stores, he or she may perform all delivery jobs related to two or more stores.
  • the electronic device 110 assigns one of the allocable deliverymen to the parcel delivery based on the assignable deliveryman information. According to an embodiment, the electronic device 110 may allocate a delivery man by determining a priority among allocable delivery men and selecting a delivery man based on the priority. According to an embodiment, the electronic device 110 may assign a delivery man by receiving pickup completion information corresponding to a pick-up location from a first delivery man among assignable delivery men.
  • the electronic device 110 provides delivery information including delivery destination information of the parcel and route information from the store to the delivery destination to the assigned delivery man.
  • the picker may include an entity that prepares the parcel so that the delivery person can pick up the parcel and start delivery.
  • the picker may prepare the parcels by performing at least one of a picking operation and a packing operation.
  • the picker terminal is a device operated and managed by the picker, and may transmit parcel packing completion information and pickup location information to the electronic device 110 in response to the picker's parcel packing completion input and pickup location input.
  • a customer may correspond to a subject who ordered an item included in a parcel.
  • the customer terminal may receive a user input from the customer or receive information from the electronic device 110 and the like, and perform a corresponding operation.
  • the customer terminal may transmit item order information to the electronic device 110 in response to a customer's user input, or may receive real-time delivery information about an item order from the electronic device 110 and provide the same to the customer.
  • the picker terminal and the delivery person terminal of the embodiment may be implemented in a form of installing an application on a smartphone or may be implemented in a form of installing an application on a POS machine.
  • the presence of a picker and a customer is not essential for a series of operations of the electronic device 110 for providing delivery information, and therefore, the picker terminal and the customer terminal are necessarily included in the system 100 for providing delivery information. It doesn't have to be included.
  • the electronic device 110, the delivery person terminal 120, the picker terminal, and the customer terminal may include a computer device, a mobile communication terminal, a server, etc.
  • the delivery person terminal 120, the picker terminal, and the customer terminal receive user input. It may include or be connected to an input device such as a touch pad, mouse, keyboard, etc.
  • the delivery worker terminal 120, the picker terminal, and the customer terminal have a screen, a speaker, and an interface for providing information to the user.
  • the deliveryman terminal 120 may include an output device such as a device or may be connected to an output device.
  • the input device and the output device of the deliveryman terminal 120, the picker terminal, or the customer terminal may be integrally configured or interrelated, for example, the deliveryman An interface for receiving a user input may be displayed on the terminal 120 or the picker terminal.
  • Operations related to a series of information processing methods may be implemented by a single physical device or may be implemented by organically combining a plurality of physical devices.
  • some of the components included in the system 100 for providing delivery information may be implemented by one physical device, and the other components may be implemented by other physical devices.
  • one physical device may be implemented as a part of the electronic device 110, and another physical device may be implemented as a part of the deliveryman terminal 120 or other external devices.
  • each component included in the system 100 for providing delivery information is distributed and arranged in different physical devices, and the distributed components are organically combined to provide a system for providing delivery information ( 100) may be implemented to perform the functions and operations.
  • the electronic device 110 of this specification includes at least one sub-device, and some operations described as being performed by the electronic device 110 are performed by a first sub-device, and some other operations are performed by a second sub-device. It may also be performed by the device.
  • FIG. 2 is an operation flowchart of a delivery information providing method of an electronic device in a system for providing delivery information according to an embodiment.
  • the electronic device 110 obtains parcel packing completion information and pickup location information (201). As described above, the electronic device 110 may acquire parcel packing completion information and pickup location information by receiving the parcel packing completion information and pickup location information from the terminal of the picker, but is not limited thereto.
  • a parcel may correspond to a delivery unit formed by putting an item in an internal space of an object such as a shopping bag or box capable of storing or packaging the item.
  • the packing completion information may include information notifying that an operation of locating an item in an inner space of an object such as a shopping bag or box has been completed. Packing may correspond to an operation of locating an item in an internal space of an object such as a shopping bag or box.
  • the electronic device 110 obtains information on an allocable delivery person among at least one delivery person in the store (202).
  • Assignable couriers may include couriers in a deliverable state. A more detailed description related to the assignable delivery person will be described later with reference to FIG. 3 .
  • a store is a conceptual or physical unit to which a delivery person belongs, and the store may be a subject that manages a plurality of items. Delivery of parcels containing items managed by the store may be assigned to a delivery person belonging to the store.
  • the store corresponds to a physical unit, the store includes a logistics warehouse displaying a plurality of items, and in this case, a delivery operation for parcels including items stored in the warehouse is performed by the corresponding store. It can be assigned to the delivery person to which it belongs.
  • the electronic device 110 assigns one of the allocable deliverymen to the parcel delivery based on the assignable deliveryman information. As described above, according to an embodiment, the electronic device 110 determines the priority among allocable deliverymen and selects a deliveryman based on the priority, thereby assigning a deliveryman, or selecting a first deliveryman from among the assignable deliverymen. A delivery person may be assigned by receiving pickup completion information corresponding to the pickup location. A more detailed description related to the operation of allocating one delivery person will be described later with reference to FIG. 4 .
  • the electronic device 110 provides delivery information including delivery destination information of the parcel and route information from the store to the delivery destination to the assigned delivery man (204).
  • the delivery information may be displayed on the delivery man terminal 120 in a form that the delivery man can identify.
  • Route information to the destination may be displayed in consideration of the means of transportation used by the delivery man.
  • the route information to the destination includes a moving route on foot when the assigned deliveryman delivers by walking, and when the assigned deliveryman delivers by using a bicycle, the bicycle is movable. It includes a route, and may include a route in which a vehicle can move when delivery is performed using a motorcycle or a car.
  • the electronic device 110 may receive information notifying that delivery of the parcel has been completed from the assigned delivery man (205), and may provide return route information from the destination to the store to the delivery man (206). Return route information may also be displayed in consideration of the means of transportation used by the delivery man, similar to route information to the delivery destination.
  • the electronic device 110 receiving information notifying that delivery of some of the parcels has been completed may be used for delivery of at least some of the remaining parcels. Delivery information may be further provided to the delivery person.
  • the electronic device 110 may provide return route information from the destination to the store to the delivery man in response thereto.
  • 3 is a diagram for explaining an allocable delivery source according to an embodiment by way of example.
  • an assignable delivery man may include a delivery man in a deliverable state.
  • the deliverable status of the delivery person may correspond to a state in which the task assigned to the delivery person does not exist after the duty assignment exclusion status of the delivery person ends.
  • the task assignment exclusion state may mean a state in which it is determined not to assign tasks to the delivery person.
  • the task assignment exclusion state includes at least one of a state in which the deliveryman does not go to work, a state in which the deliveryman is delivering, a state in which the deliveryman has not returned to the store after completion of delivery, and a state in which the deliveryman has requested exclusion from assignment. can do.
  • the state in which the delivery man has requested job assignment exclusion may mean a state in which the delivery man displays his status as offline on the delivery man terminal 120 or the store terminal.
  • Reference numeral 310 may correspond to a case in which the status of the delivery man is displayed as offline in the delivery man terminal 120 .
  • the electronic device 110 minimizes cases in which the delivery person displays the status as offline by mistake and forgets to display the status as online after previously entering the status offline, etc., and allows the delivery person to obtain more In order to induce delivery, information suggesting to change the status to online, such as "Go online to start delivery!, may be output to the delivery person terminal 120 .
  • a state other than the state in which the delivery person has requested exclusion from assignment e.g., a state in which the delivery person does not go to work, a state in which the delivery person is delivering, a state in which the delivery person has not returned to the store after completing delivery, etc.
  • the delivery man terminal 120 may display the state of the delivery man offline. For example, even when the delivery man does not go to work, the state of the delivery man may be displayed as offline on the delivery man terminal 120 . In this case, the deliveryman may inform the deliveryman terminal 120 that he has gone to work by changing his/her status to online when going to work.
  • Reference numeral 320 may correspond to a case where the delivery man's status is displayed online in the delivery man terminal 120 .
  • the electronic device 110 may recognize that the delivery man has not requested to be excluded from assignment.
  • the electronic device 110 may determine that the delivery man is in a state where he can perform delivery work.
  • the electronic device 110 generates information on an allocable delivery person based on the status of the delivery person indicated by the delivery person. Alternatively, the electronic device 110 receives information about the delivery man including his status indicated by the delivery man from the delivery man terminal 120 . After that, the electronic device 110 assigns one of the allocable deliverymen to the parcel delivery based on the (assignable) deliveryman information.
  • the electronic device 110 may determine whether to provide feedback to the delivery man based on the history of the delivery man being excluded from task assignment. For example, the electronic device 110 considers the number of requests for job assignment exclusion, the duration of the delivery man's request for job assignment exclusion, and the time it took for the delivery man to return to the store after completing delivery, etc. We can review whether requests for exclusion from work allocation are reasonable, and provide feedback if deemed unreasonable.
  • the feedback may include a request for clarification of reasons related to the request for exclusion from assignment, a request for self-restraint for excessively frequent exclusion from assignment, and information limiting exclusion from assignment.
  • FIG. 4 is a diagram for illustratively explaining a method of allocating a delivery man to delivery of parcels according to an embodiment.
  • the electronic device 110 assigns one of the allocable deliverymen to the parcel delivery based on the assignable deliveryman information.
  • the electronic device 110 may allocate a delivery man by determining a priority among allocable delivery men and selecting a delivery man based on the priority. Specifically, the electronic device 110 may determine a priority among allocable deliverymen based on time information when an allocable deliveryman is switched to a delivery available state, and select a deliveryman based on the priority. For example, the electronic device 110 may sequentially select and assign tasks to assignable delivery workers in the order in which delivery is available.
  • the electronic device 110 assigns assignable deliverymen to a task assignment queue in the order in which they were in an assignable state, and the deliverymen initially assigned to the queue are assigned to the queue in the order in which they are assigned. It has a high priority, and the task may be assigned to the delivery person in such a way that the priority of the delivery person is changed whenever the delivery person is assigned a task. For example, with respect to delivery man 1, delivery man 2, delivery man 3, delivery man 4, and delivery man 5 belonging to a certain store, as of 09:00, delivery man 2 did not go to work and delivery man 1 did not come to work at 08:00.
  • the task assignment queue is [Delivery 1 - Delivery 3 - Delivery circle 4-delivery member 5].
  • the electronic device 110 assigns the corresponding delivery task to delivery person 1 and sets the task assignment queue to [Delivery Person 3 - Delivery Person 4 - Delivery Person]. 5], and when delivery man 1 becomes available for assignment again, delivery man 1 can be included in the queue again.
  • the electronic device 110 is expected to be able to assign work again when a certain time elapses from a state in which task assignment is completely impossible, such as not going to work (eg, deliveryman 2 who did not go to work in the example).
  • a certain time elapses from a state in which task assignment is completely impossible such as not going to work (eg, deliveryman 2 who did not go to work in the example).
  • deliveryman 1 performing delivery in the example above
  • the electronic device 110 assigns the delivery task to delivery person 1 and sets the task assignment queue to [Delivery member 3 - Delivery member 4]. - Delivery member 5 - Delivery member 1].
  • the electronic device 110 may determine the priority among the deliverymen based on one or more means of transportation used by the assignable deliverymen. Specifically, the electronic device 110 may obtain an estimated time required to travel from a store to a destination using one or more means of transportation, and determine a priority among assignable delivery workers based on the estimated time.
  • the time expected to take to the destination by car is 9 minutes
  • the time expected to be taken to the destination by motorcycle is 7 minutes
  • the time expected to be taken to the destination by bicycle is If the time is 14 minutes, the estimated time to travel to the destination by foot is 33 minutes, and the parcel contains an item that must be delivered within 10 minutes, a delivery man using a motorcycle may be given the highest priority, and the next highest priority may be given to a delivery person who delivers by using a car.
  • the electronic device 110 When the electronic device 110 assigns a delivery person by determining a priority among allocable delivery people and selecting a delivery person based on the priority, the electronic device 110 requests the selected delivery person to deliver parcels. can provide information.
  • the request information requesting delivery of the parcel may include store information, pickup location information, and item information included in the parcel.
  • the deliveryman terminal 120 may display at least some of the information included in the request information to the deliveryman in a form that the deliveryman can identify.
  • the screen shown at reference numeral 410 is a screen displayed by the delivery man terminal 120 and corresponds to a screen requesting assignment of a delivery service corresponding to the store KY01, and information indicating that the pickup location is zone E2 ("Pick up at E2") and information indicating that the item included in the parcel is 4oz of almond and cranberry juice.
  • the screen displayed by the delivery man terminal 120 may further include a UI for receiving pickup input from the delivery man.
  • the UI shown at reference numeral 411 may correspond to a UI provided so that a delivery man may input that parcel pickup has been completed.
  • the electronic device 110 provides the deliveryman with delivery information including delivery destination information of the parcel and route information from the store to the destination. can do.
  • the screen displayed by the deliveryman terminal 120 may include a UI for receiving the deliveryman's acceptance input for the requested information.
  • the delivery person accepts the requested information the delivery task is assigned to the delivery person, and if the delivery person refuses to deliver the parcel, the request information requesting the delivery of the parcel may be provided to another delivery person. .
  • the requested information may further include additional information related to delivery of the parcel, such as the quantity and price of the items included in the parcel and the total price of the items included in the parcel.
  • the electronic device 110 may assign a delivery man by receiving pickup completion information corresponding to a pick-up location from a first delivery man among assignable delivery men. Specifically, even in the case of a task not assigned to the delivery person, the delivery person may perform delivery instead by picking up the parcel at the pickup location, and the electronic device 110 receiving the pickup completion information of the first delivery person may perform the first delivery You can assign a parcel to a circle.
  • the electronic device 110 may provide request information for requesting delivery of parcels to the first delivery person based on the pickup completion information, and as described above, the request information may include store information, pickup location information, and parcel delivery information. Included item information may be included.
  • the parcel may be picked up by another delivery man before the assigned delivery man picks up the parcel.
  • the electronic device 110 may transmit information to cancel the assignment to the pre-assigned delivery man, and more details related to this will be described later with reference to FIG. 7 .
  • FIG. 5 is a diagram for exemplarily illustrating a screen of a delivery man terminal on which delivery information and return route information provided to a delivery man assigned to delivery of a parcel are reflected, according to an exemplary embodiment.
  • the electronic device 110 provides delivery information including delivery destination information of a parcel and route information from a store to a delivery destination to an assigned delivery man.
  • the electronic device 110 may provide return route information from the destination to the store to the delivery man who has completed delivery.
  • Reference numerals 510 and 520 show an example of a screen of the deliveryman terminal 120 displayed based on the delivery information, and an example of a screen of the deliveryman terminal 120 displayed based on return route information. is shown at 530.
  • a delivery route may be displayed on a map corresponding to reference numeral 511
  • a return route may be displayed on a map corresponding to reference numeral 531.
  • reference numerals 510, 520, and 530 may be referred to shown contents of the screen of the deliveryman terminal 120 displayed.
  • the delivery information may include the real-time location of the delivery person.
  • the return route information may include the real-time location of the delivery person.
  • the delivery person terminal 120 may display the real-time location of the delivery person based on the delivery information.
  • reference numeral 511 and reference numeral 531 indicate real-time locations of deliverymen as circular icons.
  • the real-time location of the delivery person may be obtained based on Global Positioning System (GPS) information, but is not limited thereto.
  • GPS Global Positioning System
  • the delivery information may further include time information related to delivery of the parcel.
  • the time information includes time information that has elapsed since the assignment of the delivery person, time information that has elapsed since obtaining information indicating that the parcel has been picked up from the assigned delivery person, and information that has elapsed since the delivery request corresponding to the parcel has been obtained.
  • At least one of time information may be included. Time information may be provided to the delivery man terminal 120 according to the time information included in the delivery information, and an example of the displayed time information may be indicated by reference numeral 512 .
  • the return route information may also include time information related to the return, and the time information may include time information that has elapsed since the assignment of the delivery man, and information indicating that the parcel has been picked up from the assigned delivery man. It may include at least one of elapsed time information, time information that has elapsed since a delivery request corresponding to the parcel was acquired, and time information that has elapsed since delivery of the parcel to the destination was completed.
  • the electronic device 110 instead of the electronic device 110 continuously updating the real-time time information to the delivery man terminal 120, when the electronic device 110 transmits the first time information to the delivery man terminal 120.
  • the additional elapsed time may be reflected and displayed on the screen in real time.
  • the route information to the delivery destination and the return route information to the store may be displayed in consideration of the means of transportation used by the delivery man.
  • route guidance information to be described later may also be displayed in consideration of the means of transportation used by the delivery man.
  • the electronic device 110 may further transmit route guidance (navigation) information to the delivery person terminal 120 .
  • the electronic device 110 may provide route guidance information to the destination when receiving a request for route guidance information from a delivery person to the destination.
  • the electronic device 110 may provide route guidance information to the store when receiving a request for return route guidance information from a delivery person.
  • the deliveryman terminal 120 includes at least one of an interface 513 for receiving a request for route guidance information from a deliveryman to a destination and an interface 532 for receiving a request for return route guidance information. can include
  • the route guidance information may correspond to information that comprehensively provides real-time guidance on the moving direction, moving speed, precautions, and the like of the delivery person in consideration of the real-time location of the delivery person.
  • the screen displayed on the deliveryman terminal 120 includes an interface 521 for receiving a user input indicating completion of parcel delivery and an interface 533 for receiving a user input indicating completion of returning to the store. may include at least one of them.
  • the electronic device 110 may provide return route information based on a user input to the interface 521 for receiving a user input notifying that parcel delivery has been completed. Also, based on a user input to the interface 533 for receiving a user input notifying that the return to the store has been completed, the electronic device 110 may recognize that task assignment is possible for the delivery person.
  • the screen of the delivery man terminal 120 is a compass mode that rotates the map so that the deliveryman's direction or moving direction is displayed in a certain direction on the screen so that the deliveryman can easily move along the route information on the screen ( compass mode).
  • the delivery person terminal 120 When the screen is displayed in the compass mode, there is no need to call up specific route guidance information, and the convenience of movement of the delivery person can be increased, which can have an effect of cost reduction.
  • the delivery person terminal 120 depending on the delivery person, whichever method of displaying the map is preferred among the general mode in which the east, west, south, and north directions of the map are fixed and the compass mode in which the map is rotated may differ, the delivery person terminal 120 according to an embodiment A display method of the map may be determined based on the user input of the delivery person.
  • FIG. 7 is a diagram for exemplarily explaining a case in which information for canceling assignment is transmitted to a delivery man assigned to delivery of parcels according to an embodiment.
  • the electronic device 110 may transmit information for canceling the assignment to a delivery man assigned to delivery of parcels.
  • the parcel is picked up by another delivery person before the parcel is picked up by the assigned delivery person after the assignment of the delivery person, and the assigned delivery person after the assignment of the delivery person
  • the electronic device 110 may transmit allocation cancellation information to a delivery person in consideration of a specific situation related to the case of transmitting the allocation cancellation information to the delivery person.
  • the electronic device 110 when a parcel is picked up by another delivery man before the assigned delivery man picks up the parcel after the delivery man is assigned, the electronic device 110 is operated by another delivery man. Allocation cancellation information including information notifying that pickup has been performed may be transmitted (710). In addition, referring to (b) on the drawing, if a delivery cancellation request corresponding to the parcel is received after the delivery man is assigned and before the assigned delivery man picks up the parcel, the electronic device 110 notifies that the order has been cancelled. Allocation cancellation information including information and information requesting to transport the parcel to a preset location ("problem zone" on the drawing) may be transmitted (720). In this regard, the electronic device 110 may receive a delivery cancellation request corresponding to the parcel from the customer's terminal, but is not limited thereto.
  • the electronic device 110 Information canceling the assignment and information requesting transport of the parcel to a preset location may be transmitted to the assigned delivery person (730), and route information from the destination to the preset location may be provided (740).
  • the electronic device 110 may provide route information from the current location of the delivery person to the preset location instead of providing route information from the destination to the preset location.
  • the preset location is a specific area located inside or near the store, and may include an area for storing items and parcels with problems in orders.
  • FIG. 8 is an operation flowchart of a method for providing delivery information of an electronic device according to an embodiment.
  • the electronic device 110 obtains parcel packing completion and pickup location information (810).
  • the electronic device 110 may acquire parcel packing completion information and pickup location information by receiving the parcel packing completion information and pickup location information from the terminal of the picker, but is not limited thereto.
  • the electronic device 110 acquires information on an allocable deliveryman among at least one deliveryman in the store (820), and selects one of the deliverymen assignable to parcel delivery based on the assignable deliveryman information.
  • a delivery person is assigned (830).
  • Assignable couriers may include couriers in a deliverable state.
  • the electronic device 110 determines the priority among allocable deliverymen and selects a deliveryman based on the priority to assign a deliveryman or to a pickup location from a first deliveryman among allocable deliverymen.
  • a delivery person may be assigned by receiving corresponding pickup completion information.
  • the electronic device 110 provides delivery information including delivery destination information of the parcel and route information from the store to the destination to the assigned delivery man (840).
  • 9 is an exemplary view of a configuration of an electronic device for providing delivery information according to an embodiment.
  • the electronic device 110 includes a transceiver 910 , a processor 920 and a memory 930 .
  • the electronic device 110 may be connected to the delivery person terminal 120 and other external devices through the transceiver 910 and exchange data.
  • the processor 920 may include at least one device described above with reference to FIGS. 1 to 8 or may perform at least one method described above with reference to FIGS. 1 to 8 .
  • the memory 930 may store information for performing at least one method described above through FIGS. 1 to 8 .
  • Memory 930 may be volatile memory or non-volatile memory.
  • the processor 920 may execute a program and control the electronic device 110 to provide information.
  • Program codes executed by the processor 920 may be stored in the memory 930 .
  • the electronic device 110 may further include an interface capable of providing information to a user.
  • An electronic device or terminal includes a processor, a memory for storing and executing program data, a permanent storage unit such as a disk drive, a communication port for communicating with an external device, a touch panel, and a key ), user interface devices such as buttons, and the like.
  • Methods implemented as software modules or algorithms may be stored on a computer-readable recording medium as computer-readable codes or program instructions executable on the processor.
  • the computer-readable recording medium includes magnetic storage media (e.g., read-only memory (ROM), random-access memory (RAM), floppy disk, hard disk, etc.) and optical reading media (e.g., CD-ROM) ), and DVD (Digital Versatile Disc).
  • a computer-readable recording medium may be distributed among computer systems connected through a network, and computer-readable codes may be stored and executed in a distributed manner.
  • the medium may be readable by a computer, stored in a memory, and executed by a processor.
  • an embodiment is an integrated circuit configuration such as memory, processing, logic, look-up table, etc., which can execute various functions by control of one or more microprocessors or other control devices. can employ them.
  • the present embodiments include data structures, processes, routines, or various algorithms implemented as combinations of other programming constructs, such as C, C++, Java ( It can be implemented in a programming or scripting language such as Java), assembler, Python, or the like. Functional aspects may be implemented in an algorithm running on one or more processors.
  • this embodiment may employ conventional techniques for electronic environment setting, signal processing, and/or data processing.
  • Terms such as “mechanism”, “element”, “means” and “composition” may be used broadly and are not limited to mechanical and physical components. The term may include a meaning of a series of software routines in association with a processor or the like.

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Abstract

Selon la présente divulgation, l'invention concerne un procédé par lequel un dispositif électronique fournit des informations de livraison, comprenant les étapes consistant à : acquérir des informations d'achèvement d'emballage de colis et des informations d'emplacement de ramassage ; acquérir des informations concernant des livreurs expédiables parmi un ou plusieurs livreurs au niveau d'un magasin ; expédier un livreur parmi des livreurs expédiables pour une livraison de colis sur la base des informations concernant les livreurs expédiables ; et fournir, au livreur expédié, des informations de livraison comprenant des informations de destination de livraison de colis et des informations concernant l'itinéraire du magasin à la destination.
PCT/KR2021/010564 2021-07-30 2021-08-10 Dispositif électronique pour fournir des informations de livraison, et procédé associé WO2023008625A1 (fr)

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KR1020210100994A KR102426384B1 (ko) 2021-07-30 2021-07-30 배송 정보를 제공하는 전자 장치 및 그 방법

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JP7408209B2 (ja) 2024-01-05
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