WO2022009252A1 - 緊急通報システム、緊急通報方法、及びプログラム - Google Patents

緊急通報システム、緊急通報方法、及びプログラム Download PDF

Info

Publication number
WO2022009252A1
WO2022009252A1 PCT/JP2020/026338 JP2020026338W WO2022009252A1 WO 2022009252 A1 WO2022009252 A1 WO 2022009252A1 JP 2020026338 W JP2020026338 W JP 2020026338W WO 2022009252 A1 WO2022009252 A1 WO 2022009252A1
Authority
WO
WIPO (PCT)
Prior art keywords
emergency call
emergency
agency
control device
receiving table
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Ceased
Application number
PCT/JP2020/026338
Other languages
English (en)
French (fr)
Japanese (ja)
Inventor
聖 根岸
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
NTT Inc
Original Assignee
Nippon Telegraph and Telephone Corp
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Nippon Telegraph and Telephone Corp filed Critical Nippon Telegraph and Telephone Corp
Priority to US18/014,525 priority Critical patent/US20230262164A1/en
Priority to JP2022534489A priority patent/JP7348579B2/ja
Priority to PCT/JP2020/026338 priority patent/WO2022009252A1/ja
Publication of WO2022009252A1 publication Critical patent/WO2022009252A1/ja
Anticipated expiration legal-status Critical
Ceased legal-status Critical Current

Links

Images

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5116—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing for emergency applications
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
    • H04L65/1066—Session management
    • H04L65/1069—Session establishment or de-establishment
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
    • H04L65/1066—Session management
    • H04L65/1073—Registration or de-registration
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M11/00—Telephonic communication systems specially adapted for combination with other electrical systems
    • H04M11/04—Telephonic communication systems specially adapted for combination with other electrical systems with alarm systems, e.g. fire, police or burglar alarm systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42348—Location-based services which utilize the location information of a target
    • H04M3/42357—Location-based services which utilize the location information of a target where the information is provided to a monitoring entity such as a potential calling party or a call processing server
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
    • H04L65/1066—Session management
    • H04L65/1101—Session protocols
    • H04L65/1104—Session initiation protocol [SIP]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2242/00—Special services or facilities
    • H04M2242/04—Special services or facilities for emergency applications
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2242/00—Special services or facilities
    • H04M2242/06—Lines and connections with preferential service
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2242/00—Special services or facilities
    • H04M2242/30—Determination of the location of a subscriber

Definitions

  • the present invention relates to an emergency call system, an emergency call method, and a program.
  • Emergency calls from users who use the network are transmitted as emergency calls to the emergency call reception desk (emergency organization) corresponding to the calling area.
  • An emergency call from a user is called by an emergency special number such as 110 to 119, and the emergency call reception desk (hereinafter referred to as the reception desk) corresponding to the calling area is received by the function of the network side.
  • Each regional receiving table is assigned a unique telephone number, and the network side identifies the receiving table by the unique telephone number and controls the connection route. It should be noted that even if the user makes a call (call) to the telephone number peculiar to the receiving table on the network side, the network side is controlled so that the incoming call cannot be received on the receiving table.
  • the emergency special number (emergency call) is given a special emergency call priority flag in the network and is treated specially (Non-Patent Document 1).
  • the emergency call agent has a regional base somewhere, and if you make an emergency call (call at 110 or 119) with an emergency special number from there, just like a normal user, the reception desk of the emergency call agent's regional base The call will not be received at the reception desk in the area where the user who used the emergency call agency is located. Therefore, the emergency call agent must make a call to the reception desk in the area where the user of the emergency call agent is located.
  • the emergency call agent responds by setting an emergency call flag.
  • the emergency call priority flag and the emergency call flag which indicate that the connection is controlled with priority over the normal user's call and the band for emergency call can be used, are not distinguished. It is not possible to distinguish between an emergency call from a general user and an emergency call from an emergency call agent. Therefore, emergency calls from emergency call agents were prevented from connecting to emergency institutions within the network. That is, there is a problem that the emergency call from the emergency call agent is not connected to the emergency organization.
  • the present invention has been made in view of this problem, and an object of the present invention is to provide an emergency call system, an emergency call method, and a program capable of connecting an emergency call from an emergency call agent to an emergency organization. ..
  • the emergency call system is an emergency call system including an emergency call control device for notifying an emergency organization of an emergency call from an emergency call agency and a receiving table for receiving the emergency call.
  • the emergency call control device includes a registration list in which the emergency call agent is registered, and a filtering unit that transmits only the emergency call from the emergency call agent registered in the registration list to the emergency organization.
  • the gist is that the receiving table receives the emergency call transmitted by the filtering unit.
  • the emergency call system is an emergency call system including an emergency call control device for notifying an emergency organization of an emergency call from an emergency call agent and a receiving table for receiving the emergency call. Therefore, the emergency call control device generates a hash character string from the user name and password included in the emergency call, sends it to the emergency agency, and acts as an emergency call agent based on the authentication result received from the emergency agency.
  • the gist is provided with an authentication control unit that transmits a control signal to a trader
  • the receiving table is provided with an authentication unit that receives the hash character string and performs digest authentication of the hash character string.
  • the emergency call method is an emergency call method performed by the above-mentioned emergency call system, and the emergency call control device obtains a hash character string from a user name and a password included in the emergency call. Generated and transmitted to the emergency agency, a control signal is transmitted to the emergency call agent based on the authentication result received from the emergency agency, and the receiving table receives the hash character string and the hash character string. The gist is to certify the digest.
  • the program according to one aspect of the present invention is a program for operating a computer as the above-mentioned emergency call system.
  • an emergency call from an emergency call agent can be connected to an emergency organization.
  • FIG. 1 It is a block diagram which shows the functional structure example of the emergency call system which concerns on 1st Embodiment of this invention. It is a figure which shows the operation sequence of the emergency call control device and the receiving table shown in FIG. It is a block diagram which shows the functional structure example of the emergency call system which concerns on 2nd Embodiment of this invention. It is a figure which shows the operation sequence of the emergency call control device and the receiving table shown in FIG. It is a block diagram which shows the configuration example of a general-purpose computer system.
  • FIG. 1 is a block diagram showing a functional configuration example of the emergency call system according to the first embodiment of the present invention.
  • the emergency call system 100 shown in FIG. 1 is a system for connecting an emergency call to an emergency organization such as police or fire department.
  • the emergency call system 100 includes a caller terminal 30, an emergency call agent 40, an emergency call control device 10, and an emergency organization 20. These functional components operate on an IP network. An IP network (not shown) is interposed between each functional component, and SIP (Session Initiation Protocol) is adopted as the communication control protocol.
  • SIP Session Initiation Protocol
  • FIG. 1 shows only the relationship between the whistleblower terminal 30 possessed by the user who has contracted with the emergency call agency 40 that provides the emergency call service, and the emergency institution 20.
  • the emergency call priority flag is given by the terminal accommodating device (not shown) on the calling network side, and the caller's calling area is set. It is connected to the corresponding emergency agency 20, for example.
  • the notation of the route is omitted.
  • the whistleblower terminal 30 is any of a landline telephone, an information processing device, and a mobile terminal.
  • the emergency call agency 40 receives the emergency call transmitted from the whistleblower terminal 30 possessed by the contractor, adds the information on the whereabouts of the whistleblower, and sends it to the emergency agency 20.
  • the emergency call agency 40 is, for example, an operator. Alternatively, it may be a server managed by the emergency call agency 40.
  • the emergency call control device 10 includes a registration list 11 and a filtering unit 12.
  • the registration list 11 is a list in which the emergency call agency 40 is registered.
  • the registration list 11 is, for example, a list of telephone numbers of the emergency call agency 40.
  • the filtering unit 12 sends only the emergency call from the emergency call agency 40 registered in the registration list 11 to the emergency agency 20.
  • an emergency call flag indicating that the call is an emergency call may be added and transmitted.
  • the emergency service 20 is provided with a receiving table 21.
  • the receiving table 21 receives both an emergency call from the emergency call agency 40 and an emergency call from the emergency call agency 40 and an uncontracted whistleblower terminal (not shown).
  • the receiving table 21 is an input / output device (console) that outputs information to the operator engaged in the emergency organization 20 and inputs the information to the operator.
  • FIG. 2 is a diagram showing an operation sequence of the emergency call control device 10 and the emergency organization 20 constituting the emergency call system 100. The operation will be described with reference to FIG.
  • the emergency call control device 10 receives an emergency call from the emergency call agent 40 (step S1). Emergency calls begin with an INVITE message. To in the header represents the destination of the emergency call. From in the header represents the calling number of the emergency call agency 40.
  • the filtering unit 12 determines whether or not the calling number is included in the registration list 11 (step S2). When the calling number is included in the registration list 11, the emergency call starting with the INVITE message is transmitted as it is to the receiving table 21 of the emergency institution 20 (step S3).
  • the emergency call control device 10 does not send the emergency call to the receiving table 21. In this case, an error response indicating that the emergency call cannot be sent may be sent to the emergency call agent 40.
  • the receiving table 21 provided in the emergency organization 20 returns a response of 200 OK when receiving an emergency call (step S4). Then, the emergency call is dealt with according to a predetermined procedure.
  • the emergency call control device 10 transfers the received response of 200 OK to the emergency call agent 40 (step S5).
  • the emergency call system 100 includes an emergency call control device 10 for notifying the emergency organization 20 of an emergency call from the emergency call agent 40, and a receiving table 21 for receiving the emergency call.
  • the emergency call control device 10 transmits only the registration list 11 in which the emergency call agent 40 is registered and the emergency call from the emergency call agent 40 registered in the registration list 11 to the emergency organization.
  • the receiving table 21 is provided with a filtering unit 12, and receives an emergency call transmitted by the filtering unit 12. As a result, the emergency call from the emergency call agent 40 can be connected to the emergency agency 20.
  • FIG. 3 is a block diagram showing a functional configuration example of the emergency call system according to the second embodiment of the present invention.
  • the emergency call system 200 shown in FIG. 3 differs in that the emergency call control device 13 includes an authentication control unit 14 and the receiving table 23 includes an authentication unit 24.
  • the authentication control unit 14 generates a hash character string from the user name and password included in the emergency call and sends it to the receiving table 23, and sends a control signal to the emergency call agent 40 based on the authentication result received from the receiving table 23. Send.
  • the authentication unit 24 included in the receiving table 23 receives the hash character string generated by the authentication control unit 14 of the emergency call control device 13 and performs digest authentication of the hash character string.
  • FIG. 4 is a diagram showing an operation sequence of the emergency call control device 10 and the emergency organization 22 constituting the emergency call system 200. The operation will be described with reference to FIG.
  • the emergency call control device 10 receives an emergency call from the emergency call agent 40 (step S10).
  • the emergency call received here differs in that it includes authentication information for digest authentication for the above emergency call.
  • the authentication information is the information shown in the two lines starting with Authorization :.
  • the authentication control unit 14 generates a hash character string using a user name (bob), a password, a nonce character string (AAAA), a cnonce (BBBB) character string, and the like (step S11).
  • the hash character string is transmitted to the emergency agency 22 (step S12).
  • the authentication unit 24 provided in the emergency organization 22 performs digest authentication of the received hash character string. Digest authentication calculates the hash value of the correct answer from a random character string (nonce, cnonce) or the like sent from the authentication control unit 14 and a hashed password recorded in advance (step S13), and hashes. It is determined whether or not the values match (step S14).
  • the authentication unit 24 transmits the service ID s-id and the auxiliary information ID a-id to the authentication control unit 14 together with the authentication success response 200OK (step S16). If the hash values do not match, an error response is transmitted to the authentication control unit 14 (step S15).
  • the authentication control unit 14 controls the emergency call agency 40 based on the received SIP response (200OK, etc.), service ID (s-id), and auxiliary information ID (a-id) (step S17).
  • the service ID and auxiliary ID are IDs that control the network on the calling side of the emergency call.
  • the service ID is an ID for a network function.
  • the auxiliary ID is an ID for controlling the enable / disable of the network function and connecting the guidance.
  • the emergency call system 200 includes an emergency call control device 13 for notifying the emergency organization 20 of an emergency call from the emergency call agent 40, and a receiving table 23 for receiving the emergency call.
  • the emergency call control device 13 generates a hash character string from the user name and password included in the emergency call, sends it to the emergency institution 22, and makes an emergency based on the authentication result received from the emergency institution 22.
  • An authentication control unit 14 that transmits a control signal to the reporting agent 40 is provided, and the receiving table 23 includes an authentication unit 24 that receives a hash character string and digests and authenticates the hash character string.
  • the emergency call from the emergency call agent 40 can be connected to the emergency agency 20. Further, by controlling the network on the transmitting side based on the control signals (service ID and auxiliary ID), more detailed control becomes possible.
  • the emergency call method performed by the emergency call system 200 is an emergency equipped with an emergency call control device 13 for notifying the emergency organization 22 of an emergency call from the emergency call agent 40 and a receiving table 23 for receiving the emergency call.
  • This is an emergency call method performed by the emergency call system, in which the emergency call control device 13 generates a hash character string from the user name and password included in the emergency call and sends it to the emergency agency 22 (step S12, FIG. 4), and makes an emergency.
  • a control signal is transmitted to the emergency call agency 40 based on the authentication result received from the institution 22, and the receiving table 23 receives the hash character string and performs digest authentication of the hash character string (step S14, FIG. 4).
  • the emergency call systems 100 and 200 can be realized by the general-purpose computer system shown in FIG.
  • a general-purpose computer system including a CPU 90, a memory 91, a storage 92, a communication unit 93, an input unit 94, and an output unit 95
  • the CPU 90 predicts by executing a predetermined program loaded on the memory 91.
  • Each function of the device 100 is realized.
  • a given program can be recorded on a computer-readable recording medium such as an HDD, SSD, USB memory, CD-ROM, DVD-ROM, MO, or distributed over a network.
  • the present invention is not limited to the above embodiment, and can be modified within the scope of the gist thereof.
  • the registration list 11 has been described as recording the telephone number of the emergency call agent 40, but the present invention is not limited to this example. Any information may be recorded as long as the emergency call agency 40 can be identified.
  • Emergency call control device 11 Registration list 12: Filtering unit 14: Authentication control unit 20, 22: Emergency organization 21, 23: Reception desk 24: Authentication unit 30: Reporter terminal 40: Emergency call agent 100, 200: Emergency call system

Landscapes

  • Engineering & Computer Science (AREA)
  • Business, Economics & Management (AREA)
  • Signal Processing (AREA)
  • General Business, Economics & Management (AREA)
  • Multimedia (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Emergency Management (AREA)
  • Marketing (AREA)
  • Telephonic Communication Services (AREA)
  • Alarm Systems (AREA)
PCT/JP2020/026338 2020-07-06 2020-07-06 緊急通報システム、緊急通報方法、及びプログラム Ceased WO2022009252A1 (ja)

Priority Applications (3)

Application Number Priority Date Filing Date Title
US18/014,525 US20230262164A1 (en) 2020-07-06 2020-07-06 Emergency call system, emergency call method, and program
JP2022534489A JP7348579B2 (ja) 2020-07-06 2020-07-06 緊急通報システム、緊急通報方法、及びプログラム
PCT/JP2020/026338 WO2022009252A1 (ja) 2020-07-06 2020-07-06 緊急通報システム、緊急通報方法、及びプログラム

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
PCT/JP2020/026338 WO2022009252A1 (ja) 2020-07-06 2020-07-06 緊急通報システム、緊急通報方法、及びプログラム

Publications (1)

Publication Number Publication Date
WO2022009252A1 true WO2022009252A1 (ja) 2022-01-13

Family

ID=79553019

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/JP2020/026338 Ceased WO2022009252A1 (ja) 2020-07-06 2020-07-06 緊急通報システム、緊急通報方法、及びプログラム

Country Status (3)

Country Link
US (1) US20230262164A1 (https=)
JP (1) JP7348579B2 (https=)
WO (1) WO2022009252A1 (https=)

Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2006120137A (ja) * 2001-02-19 2006-05-11 Hitachi Kokusai Electric Inc 画像情報通報システム
JP2008079082A (ja) * 2006-09-22 2008-04-03 Mitsuhiro Kawamura 非常時緊急通報代行システムと非常時情報提供代行システム並びに非常時緊急通報情報提供代行システム
JP2015192342A (ja) * 2014-03-28 2015-11-02 Kddi株式会社 通信システム、緊急通報規制装置および通信方法

Family Cites Families (12)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US8265587B2 (en) * 2004-06-17 2012-09-11 West Corporation System and method for amending instructions for emergency auxiliary services following an emergency services request
JP4451840B2 (ja) 2005-12-27 2010-04-14 富士通株式会社 携帯端末から緊急通報先へ通報時の位置情報通知方法及び緊急通報システム
JP2009164657A (ja) * 2007-12-28 2009-07-23 Duaxes Corp 緊急通報制御装置
JP5805583B2 (ja) * 2012-05-16 2015-11-04 株式会社日立製作所 通信システム、通信装置および通信制御方法
JP6180246B2 (ja) * 2013-09-11 2017-08-16 綜合警備保障株式会社 緊急通報システム、サーバおよび緊急通報方法
WO2015151008A2 (en) * 2014-04-01 2015-10-08 Empowerm Mobility Solutions Pvt Ltd Computer program product, system and method for providing an emergency aid service and personalized management of health records
US9736670B2 (en) 2015-12-17 2017-08-15 Rapidsos, Inc. Devices and methods for efficient emergency calling
JP6233787B1 (ja) 2016-12-14 2017-11-22 株式会社Hatch 緊急通報システム
JP6899730B2 (ja) * 2017-08-04 2021-07-07 矢崎総業株式会社 ワイヤハーネス
JP7121282B2 (ja) * 2018-11-16 2022-08-18 日本電信電話株式会社 通信制御装置、緊急呼発信方法、および緊急呼発信プログラム
US20210243583A1 (en) * 2020-02-03 2021-08-05 Microsoft Technology Licensing, Llc Location based emergency alert
US20210243584A1 (en) * 2020-02-03 2021-08-05 Microsoft Technology Licensing, Llc Locating method for emergency caller with assistance vectoring

Patent Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2006120137A (ja) * 2001-02-19 2006-05-11 Hitachi Kokusai Electric Inc 画像情報通報システム
JP2008079082A (ja) * 2006-09-22 2008-04-03 Mitsuhiro Kawamura 非常時緊急通報代行システムと非常時情報提供代行システム並びに非常時緊急通報情報提供代行システム
JP2015192342A (ja) * 2014-03-28 2015-11-02 Kddi株式会社 通信システム、緊急通報規制装置および通信方法

Also Published As

Publication number Publication date
US20230262164A1 (en) 2023-08-17
JP7348579B2 (ja) 2023-09-21
JPWO2022009252A1 (https=) 2022-01-13

Similar Documents

Publication Publication Date Title
US20250286949A1 (en) System and method for determining and communicating presence information
CN101507211B (zh) 客户机控制的动态呼叫转发
US8976949B2 (en) Central call platform
US8515038B2 (en) Method and apparatus for controlling calling-party identification
US20080298576A1 (en) Communication system, communication control unit, communication control method. communication control program and monitoring unit
US9350769B2 (en) SIP device-level call/session/service management
CN102238500B (zh) 一种实现安全呼叫转移的方法及系统
US20170111404A1 (en) Method of and Communications Handling Equipment for Controlling Communication Session Establishment in a Multimedia Communications Network
US20070123224A1 (en) Information processing method and system for preventing leakage of information from mobile phone
JP4834595B2 (ja) 電話システムおよびゲートウェイ装置
WO2022009252A1 (ja) 緊急通報システム、緊急通報方法、及びプログラム
US11805201B2 (en) Call processing apparatus, call processing method, call processing system and call processing program
US20130163585A1 (en) Telephone system, server apparatus, and control method used in the server apparatus
JP4677350B2 (ja) 呼制御信号転送装置、呼制御信号転送方法および呼制御信号転送プログラム
CN116671084A (zh) 用于处理电话通信建立请求的系统和方法
JP6879371B2 (ja) ネットワーク通信システム
JP7421158B2 (ja) 方路選択装置および方路選択方法
JP4977646B2 (ja) サーバ装置および通信制御方法
JP5028995B2 (ja) サービス提供装置、認証方法及び認証プログラム
WO2023129084A1 (en) A system for creating and sharing identity information
JP2011135582A (ja) 電話番号処理装置
JP2013240104A (ja) 電話番号処理装置、電話番号処理方法、およびそのプログラム
KR20100099097A (ko) 선납 사용자를 위한 세션 접속을 수립하는 방법 및 장치
JP2010171515A (ja) 呼制御システム及び呼制御方法
JP2014165821A (ja) ファクシミリの誤送信防止装置、ファクシミリの誤送信防止システム、その方法及びそのプログラム

Legal Events

Date Code Title Description
121 Ep: the epo has been informed by wipo that ep was designated in this application

Ref document number: 20943912

Country of ref document: EP

Kind code of ref document: A1

ENP Entry into the national phase

Ref document number: 2022534489

Country of ref document: JP

Kind code of ref document: A

NENP Non-entry into the national phase

Ref country code: DE

122 Ep: pct application non-entry in european phase

Ref document number: 20943912

Country of ref document: EP

Kind code of ref document: A1