WO2021143535A1 - 信息处理方法、装置、系统和计算机可读存储介质 - Google Patents

信息处理方法、装置、系统和计算机可读存储介质 Download PDF

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WO2021143535A1
WO2021143535A1 PCT/CN2020/141878 CN2020141878W WO2021143535A1 WO 2021143535 A1 WO2021143535 A1 WO 2021143535A1 CN 2020141878 W CN2020141878 W CN 2020141878W WO 2021143535 A1 WO2021143535 A1 WO 2021143535A1
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user
information
delivery
information processing
goods
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PCT/CN2020/141878
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English (en)
French (fr)
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杨攀
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北京京东振世信息技术有限公司
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Priority to KR1020227024215A priority Critical patent/KR20220127828A/ko
Priority to US17/792,377 priority patent/US20230049322A1/en
Priority to EP20913725.6A priority patent/EP4092610A4/en
Priority to JP2022542989A priority patent/JP2023512459A/ja
Publication of WO2021143535A1 publication Critical patent/WO2021143535A1/zh

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
    • G06Q10/083—Shipping
    • G06Q10/0835—Relationships between shipper or supplier and carriers
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L9/00—Cryptographic mechanisms or cryptographic arrangements for secret or secure communications; Network security protocols
    • H04L9/50—Cryptographic mechanisms or cryptographic arrangements for secret or secure communications; Network security protocols using hash chains, e.g. blockchains or hash trees
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
    • G06Q10/06311—Scheduling, planning or task assignment for a person or group
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
    • G06Q10/083—Shipping
    • G06Q10/0834—Choice of carriers
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q2220/00—Business processing using cryptography

Definitions

  • the present disclosure is based on the application with the CN application number 202010037294.0 and the filing date on January 14, 2020, and claims its priority.
  • the disclosure of the CN application is hereby incorporated into the present disclosure as a whole.
  • the present disclosure relates to the field of information technology, and in particular to an information processing method, device, system, and computer-readable storage medium.
  • the dispatcher has the contact information or contact address of each user who is to receive the goods, and he needs to initiate communication with these users one by one for distribution. If the user is currently unable to receive the goods, the delivery person needs to contact the user again to complete the delivery process.
  • an information processing method which includes: among users corresponding to a delivery task of a distributor, determining a second user associated with the first user, wherein the second user’s goods The status of is the status to be received; the delivery information provided to the first user is generated, and the delivery information includes the information of the first user and the goods information of the second user; in response to the first user obtaining the first user’s delivery information Send the information and send the confirmation information for the delivery information to generate the delivery task information for the first user; after obtaining the confirmation information sent by the second user to complete the delivery, the delivery task of the distributor is the second The status of the user's goods is changed to the delivered status.
  • determining the second user associated with the first user includes: determining that the second user is within the preset neighborhood of the first user according to the address of the first user and the address of the recipient user of the deliverer’s goods to be delivered The receiving user is the second user.
  • determining the second user associated with the first user includes: obtaining a graph with users in the delivery history user set as nodes, where there is a delivery history between two users in the delivery history user set. In the case that there is an edge between two users, and the weight of the edge is determined according to the attributes of the goods corresponding to the delivery history; obtain the difference between the first user and each receiving user of the deliverer’s goods from the figure Weight: The receiving user whose weight with the first user is less than the preset value is determined as the second user.
  • the attributes of the cargo include at least one of the volume, weight, or value of the cargo.
  • the information processing method further includes: updating the weight of the edge between the first user and the second user in the figure after obtaining the confirmation information sent by the second user to complete the delivery.
  • the graph is stored in a graph database.
  • the information processing method further includes: storing the delivery task information of the first user and the confirmation information for completing the delivery in the blockchain.
  • the information processing method further includes: sending the identifier corresponding to the delivery information of the first user to the terminal of the distributor; and obtaining the identifier corresponding to the delivery information of the first user using the terminal of the first user. In this case, receiving the confirmation information sent by the terminal of the first user and sending the information on behalf of the first user.
  • the information processing method further includes: sending an identifier corresponding to the delivery task information of the first user to the terminal of the first user; after the terminal of the second user obtains the identifier corresponding to the delivery task information, receiving the second user The confirmation message sent by the terminal to complete the delivery.
  • an information processing device including: an associated user determination module configured to determine a second user associated with a first user among users corresponding to a delivery task of a distributor , Wherein the status of the second user’s goods is the status to be received; the delivery information generating module is configured to generate delivery information for the first user, wherein the delivery information includes the first user’s information And the cargo information of the second user; the delivery information generation module is configured to respond to the first user acquiring the delivery information of the first user and sending confirmation information for the delivery information, and generate information for providing to the first user The delivery task information; the status change module is configured to change the status of the second user’s goods in the delivery task of the deliverer to the delivered status after obtaining the confirmation information sent by the second user to complete the delivery.
  • an information processing device including: a memory; and a processor coupled to the memory, the processor being configured to execute any one of the foregoing based on instructions stored in the memory Information processing methods.
  • a non-transitory computer-readable storage medium on which a computer program is stored, and when the program is executed by a processor, any one of the foregoing information processing methods is implemented.
  • Some embodiments of the above-mentioned invention have the following advantages or beneficial effects: after confirming the second user associated with the first user being delivered, an information flow from the distributor to the first user and then to the second user is generated, so that the One user distributes the goods of the second user on his behalf. Thereby, the parallel transmission of the distribution information flow is realized, and the distribution efficiency is improved. In addition, the dispatcher does not need to contact the users who are to receive the goods one by one, which also reduces the number of repeated distributions and saves communication, transportation and human resources.
  • Fig. 1 shows a schematic flowchart of an information processing method according to some embodiments of the present disclosure.
  • Fig. 2A shows a schematic flowchart of a second user determination method according to some embodiments of the present disclosure.
  • Fig. 2B shows a schematic flowchart of a second user determination method according to other embodiments of the present disclosure.
  • Fig. 3 shows a schematic flowchart of an information processing method according to other embodiments of the present disclosure.
  • Fig. 4 shows a schematic structural diagram of an information processing apparatus according to some embodiments of the present disclosure.
  • Fig. 5 shows a schematic structural diagram of an information processing apparatus according to other embodiments of the present disclosure.
  • Fig. 6 shows a schematic structural diagram of an information processing apparatus according to other embodiments of the present disclosure.
  • Fig. 7 shows a schematic structural diagram of an information processing apparatus according to still other embodiments of the present disclosure.
  • the dispatcher directly contacts each receiving user, so that the information flow is from the dispatcher to each user.
  • couriers are required to process the distribution tasks one by one and serially, and there is the possibility of repeated execution of the distribution tasks. Therefore, the information flow is also serial. This leads to a relatively long communication process in the distribution process and low distribution efficiency.
  • a technical problem to be solved by the embodiments of the present disclosure is: how to optimize the information flow in the distribution process to improve the distribution efficiency.
  • the inventor found that, usually, the goods distributed by the distributors are goods from one or several similar districts and office buildings. Therefore, it can be considered to diverge the single information flow from the distributor to the receiving user into multiple information streams from the distributor to the user and the user to the user, so as to change the serial distribution task into a parallel distribution task and improve the efficiency of distribution. .
  • the following describes an embodiment of the information processing method of the present disclosure with reference to FIG. 1.
  • Fig. 1 shows a schematic flowchart of an information processing method according to some embodiments of the present disclosure. As shown in Fig. 1, the information processing method of this embodiment includes steps S102 to S108.
  • step S102 among the users corresponding to the delivery task of the distributor, a second user associated with the first user is determined, where the second user is the user to be received, and the status of the second user’s goods is to be received state.
  • the number of second users is, for example, one or more.
  • the process of determining the second user associated with the first user is triggered. For example, the shipper initiates a call to the first user through the delivery client; the shipper completes the delivery process to the first user, so that the status of the order or delivery order corresponding to the first user in the delivery list of the shipper becomes completed.
  • the dispatcher can also manually trigger the process of recommending the second user associated with the first user in the client.
  • the second user is, for example, a user who is close to the first user, or the first user is, for example, a user who has forwarded goods to the second user. Therefore, the first user is more likely to receive the delivery task.
  • step S104 generating delivery information for providing to the first user, wherein the delivery information includes the information of the first user and the cargo information of the second user.
  • the goods information is, for example, the information of the order or delivery note where the goods are located.
  • the delivery information is sent directly to the terminal of the first user; or, the delivery information is sent to the terminal of the dispatcher, and the dispatcher shows it to the first user.
  • step S106 in response to the first user acquiring the delivery information of the first user and sending confirmation information for the delivery information, the delivery task information for the first user is generated.
  • the delivery information is presented in the form of identification such as a two-dimensional code, a barcode, and a verification code.
  • identification such as a two-dimensional code, a barcode, and a verification code.
  • the two-dimensional code corresponding to the delivery information of the first user is sent to the terminal of the distributor, so that the terminal of the distributor can display the two-dimensional code.
  • the first user uses the terminal to scan the QR code corresponding to the delivery information of the first user to confirm the delivery information of the first user, and then the terminal of the first user Send the confirmation message, for example, to the server.
  • the delivery task information is presented in the form of identifications such as a two-dimensional code, a barcode, and a verification code.
  • identifications such as a two-dimensional code, a barcode, and a verification code.
  • the two-dimensional code corresponding to the delivery task information of the first user is sent to the terminal of the first user.
  • the terminal of the second user scans the two-dimensional code corresponding to the delivery task information displayed on the terminal of the first user, and triggers the terminal of the second user to send a confirmation message that the delivery is completed.
  • the confirmation information is sent to the server, for example.
  • step S108 after obtaining the confirmation information sent by the second user that the delivery is completed, the status of the second user's goods in the delivery task of the delivery person is changed to the delivered status.
  • the delivery task of the first user can also be changed to the delivered state.
  • the method of the above embodiment After confirming the second user associated with the first user to be delivered, the method of the above embodiment generates an information flow from the shipper to the first user and then to the second user, so that the first user can deliver the goods of the second user on his behalf .
  • the parallel transmission of the distribution information flow is realized, and the distribution efficiency is improved.
  • the dispatcher does not need to contact the users who are to receive the goods one by one, which also reduces the number of repeated distributions and saves communication, transportation and human resources.
  • the following exemplarily describes two methods for determining associated users.
  • the recipient user within the preset neighborhood of the first user is determined as the second user.
  • GIS Geographic Information System
  • the delivery staff is provided with a delivery strategy that entrusts the first user to convey the goods to other users near its geographic location.
  • the relationship between users is established based on the graph, and the second user is determined according to the graph.
  • the following describes an embodiment of a method for determining a second user with reference to FIG. 2A.
  • Fig. 2A shows a schematic flowchart of a second user determination method according to some embodiments of the present disclosure. As shown in FIG. 2A, the method for determining the second user in this embodiment includes steps S202 to S206.
  • step S202 obtain a graph with users in the historical user set of forwarding as nodes.
  • the weight of the edge is determined according to the attributes of the goods corresponding to the delivery history.
  • the delivery history user set is a set determined according to the users involved in the delivery history.
  • step S204 the weight between the first user and each receiving user of the deliverer's goods to be delivered is obtained from the graph.
  • step S206 the receiving user whose weight with the first user is less than the preset value is determined as the second user.
  • edges in the graph are all undirected, the two users corresponding to the two nodes have an undirected edge between the two nodes as long as there is a delivery history; if the edges in the graph are all directed, then In the case where user A has delivered goods of user B on behalf of user B, but user B has not delivered goods of user A on behalf of user A, there is only a directed edge from user A to user B, and there is no directed edge from user B to user A.
  • the undirected recording of the user relationship the amount of data is smaller and the calculation efficiency is higher; through the directed recording of the user relationship, the information is more accurate and the recommendation result is more accurate.
  • the attributes of the cargo include at least one of the volume, weight, and value of the cargo, and the weight has a negative correlation with these attributes. For example, set weights for different types of attributes, and use the weighted results of the values of different attributes as the weights of edges.
  • the volume and weight of the goods can reflect the probability that the forwarder will accept delivery again, that is, users who have delivered heavier and larger goods are more likely to be willing to deliver again; the value of the goods reflects the reliability of the forwarder That is, users who have delivered higher-value goods on their behalf are more trustworthy.
  • the corresponding weight of each delivery can be determined according to the properties of the goods during each delivery process, and then the average of the weights corresponding to the multiple deliveries is taken as two The weight of the edge between users.
  • the graph is stored in a graph database.
  • Graph database is a type of NoSQL database. It uses graph theory to store the relationship information between entities and is a non-relational database.
  • user A to user B are reachable (for example, there is an undirected edge between user A and user B, or there is a one-way edge from user A to user B), and user B to user C is reachable. Even if there is no edge between user A and user C, user A to user C are reachable. If the sum of the weights of the side AB and the side BC, that is, the weight between the user A and the user C is less than the preset value, in the case that the user A is the first user, the user C may be recommended as the second user.
  • the weight of the edge between the first user and the second user in the figure is updated.
  • the accuracy of the graph is improved.
  • the location-based recommendation method and the graph-based recommendation method can be used in combination.
  • the method for determining the second user is described below with reference to FIG. 2B.
  • Fig. 2B shows a schematic flowchart of a second user determination method according to some embodiments of the present disclosure. As shown in FIG. 2B, the second user determination method of this embodiment includes steps S212 to S216.
  • step S212 among the receiving users of the deliverer's goods to be delivered, the receiving users reachable by the first user are determined according to the map.
  • step S214 among the receiving users reachable by the first user, the receiving user whose weight with the first user is less than the preset value is determined as the second user.
  • step S216 among the receiving users whose first user is unreachable, the receiving users within the preset neighborhood of the first user are determined as the second users.
  • Fig. 3 shows a schematic flowchart of an information processing method according to other embodiments of the present disclosure. As shown in FIG. 3, the information processing method of this embodiment includes steps S302 to S322.
  • step S302 the server obtains the request to contact the first user sent by the terminal of the distributor.
  • the server receives the contact request initiated by the distributor through the client, and initiates a call to the first user.
  • step S304 the server reads the delivery task list of the deliverer, and determines the second user who is associated with the first user and is waiting to receive the goods.
  • step S306 the server generates a two-dimensional code corresponding to the delivery information of the first user, where the delivery information includes the information of the first user and the cargo information of the second user.
  • step S308 the server sends the two-dimensional code corresponding to the delivery information of the first user to the terminal of the distributor.
  • step S310 the deliverer shows the two-dimensional code to the first user.
  • the product information and address of the second user may also be included together, so that the first user can refer to whether or not to agree to the delivery. If agreed, the first user uses his terminal to scan the QR code for confirmation.
  • step S312 after the first user’s terminal scans the QR code, the terminal (for example, the client in the terminal) triggers the communication process of sending confirmation information of the delivery information to the server, and the server receives the delivery information to the first user. Confirm the information.
  • step S314 the server generates the delivery task of the first user and the two-dimensional code corresponding to the delivery task information, and adds it to the delivery task list of the first user.
  • step S316 the server sends the two-dimensional code corresponding to the delivery task information of the first user to the terminal of the first user.
  • step S3108 the first user delivers the goods of the second user to the second user.
  • the second user uses the terminal to scan the two-dimensional code corresponding to the delivery task information presented by the first user to trigger the completion of the delivery confirmation.
  • step S320 the server receives the confirmation information sent by the terminal of the second user to complete the delivery.
  • step S322 the server changes the status of the second user's goods in the delivery task list of the deliverer and the first user to a delivered state.
  • the foregoing embodiment establishes an information flow between a distributor and multiple users, and realizes an efficient distribution process.
  • key information can be stored in the blockchain.
  • the delivery task information of the first user and the confirmation information for completing the delivery are stored in the blockchain.
  • the identifier of each record in the block is, for example, an order number, a delivery order number, and so on.
  • the information on the assignment and completion of the delivery task is traceable and non-tamperable, which improves the reliability of delivery.
  • Fig. 4 shows a schematic structural diagram of an information processing apparatus according to some embodiments of the present disclosure.
  • the information processing device 40 of this embodiment includes: an associated user determination module 410, configured to determine a second user associated with the first user among users corresponding to the delivery task of the distributor, and the second user The status of the goods is pending receipt; the delivery information generating module 420 is configured to generate delivery information for the first user, and the delivery information includes the first user's information and the second user's cargo information The delivery information generating module 430 is configured to generate delivery task information for the first user in response to the first user obtaining the delivery information of the first user and sending confirmation information to the delivery information; status; The modification module 440 is configured to change the state of the second user's goods in the delivery task of the dispatcher to the delivered state after acquiring the confirmation information sent by the second user that the delivery is completed.
  • an associated user determination module 410 configured to determine a second user associated with the first user among users corresponding to the delivery task of the distributor, and the second user The status of the
  • the associated user determination module 410 is further configured to determine the delivery within the preset neighborhood of the first user based on the address of the first user and the address of the delivery user of the deliverer’s goods to be delivered.
  • the user is the second user.
  • the associated user determination module 410 is further configured to obtain a graph with a user in the delivery history user set as a node, wherein, in the case that there is a delivery history between two users in the delivery history user set , There is an edge between the two users, and the weight of the edge is determined according to the attributes of the goods corresponding to the delivery history; obtain the weight between the first user and each receiving user of the goods to be delivered by the dispatcher from the graph; The receiving user whose weight with the first user is less than the preset value is determined as the second user.
  • the attributes of the cargo include at least one of the volume, weight, or value of the cargo.
  • Fig. 5 shows an embodiment of an information processing apparatus according to other embodiments of the present disclosure.
  • Fig. 5 shows a schematic structural diagram of an information processing apparatus according to other embodiments of the present disclosure.
  • the information processing device 50 of this embodiment includes an associated user determination module 410, a delivery information generation module 420, a delivery information generation module 430, and a status change module 440.
  • the information processing device 40 further includes: a weight update module 450 configured to update the margin between the first user and the second user in the figure after obtaining the confirmation information sent by the second user to complete the delivery. the weight of.
  • the graph is stored in a graph database.
  • the information processing device 40 further includes: a data storage module 460 configured to store the delivery task information of the first user and the confirmation information for completing the delivery in the blockchain.
  • the information processing device 40 further includes: a communication module 470 configured to send the identification corresponding to the delivery information of the first user to the terminal of the distributor; scan and acquire the first user using the terminal at the first user. In the case of the identifier corresponding to the user's delivery information, receiving the confirmation information of the first user's delivery information sent by the terminal of the first user.
  • the information processing device 40 further includes: a communication module 470 configured to send the identification corresponding to the delivery task information of the first user to the terminal of the first user; and obtain the corresponding delivery task information from the terminal of the second user. After receiving the identification of the second user, the confirmation information sent by the terminal of the second user is received.
  • a communication module 470 configured to send the identification corresponding to the delivery task information of the first user to the terminal of the first user; and obtain the corresponding delivery task information from the terminal of the second user. After receiving the identification of the second user, the confirmation information sent by the terminal of the second user is received.
  • Fig. 6 shows a schematic structural diagram of an information processing apparatus according to other embodiments of the present disclosure.
  • the information processing device 60 of this embodiment includes a memory 610 and a processor 620 coupled to the memory 610.
  • the processor 620 is configured to execute any one of the foregoing implementations based on instructions stored in the memory 610.
  • the information processing method in the example is described in detail below.
  • the memory 610 may include, for example, a system memory, a fixed non-volatile storage medium, and the like.
  • the system memory stores, for example, an operating system, an application program, a boot loader (Boot Loader), and other programs.
  • Fig. 7 shows a schematic structural diagram of an information processing apparatus according to still other embodiments of the present disclosure.
  • the information processing apparatus 70 of this embodiment includes a memory 710 and a processor 720, and may also include an input/output interface 730, a network interface 740, a storage interface 750, and the like. These interfaces 730, 740, 750, and the memory 710 and the processor 720 may be connected via a bus 770, for example.
  • the input and output interface 730 provides a connection interface for input and output devices such as a display, a mouse, a keyboard, and a touch screen.
  • the network interface 740 provides a connection interface for various networked devices.
  • the storage interface 750 provides a connection interface for external storage devices such as SD cards and U disks.
  • the embodiments of the present disclosure also provide a computer-readable storage medium on which a computer program is stored, characterized in that, when the program is executed by a processor, any one of the foregoing information processing methods is implemented.
  • the embodiments of the present disclosure can be provided as a method, a system, or a computer program product. Therefore, the present disclosure may adopt the form of a complete hardware embodiment, a complete software embodiment, or an embodiment combining software and hardware. Moreover, the present disclosure may take the form of a computer program product implemented on one or more computer-usable non-transitory storage media (including but not limited to disk storage, CD-ROM, optical storage, etc.) containing computer-usable program codes. .
  • These computer program instructions can also be stored in a computer-readable memory that can guide a computer or other programmable data processing equipment to work in a specific manner, so that the instructions stored in the computer-readable memory produce an article of manufacture including the instruction device.
  • the device implements the functions specified in one process or multiple processes in the flowchart and/or one block or multiple blocks in the block diagram.
  • These computer program instructions can also be loaded on a computer or other programmable data processing equipment, so that a series of operation steps are executed on the computer or other programmable equipment to produce computer-implemented processing, so as to execute on the computer or other programmable equipment.
  • the instructions provide steps for implementing the functions specified in one process or multiple processes in the flowchart and/or one block or multiple blocks in the block diagram.

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Abstract

本公开公开了一种信息处理方法、装置、系统和计算机可读存储介质，涉及信息技术领域。信息处理方法包括：在配送者的配送任务对应的用户中，确定与第一用户关联的第二用户，其中，第二用户的货物的状态为待收货状态；生成用于提供给第一用户的代送信息，代送信息中包括第一用户的信息和第二用户的货物信息；响应于第一用户获取第一用户的代送信息、并发送对代送信息的确认信息，生成第一用户的配送任务信息；在获取第二用户发送的完成代送的确认信息后，将配送者的配送任务中第二用户的货物的状态更改为已送达状态。从而实现了配送信息流的并行传输，提高了配送效率，节约了通信、运输和人力资源。

Description

信息处理方法、装置、系统和计算机可读存储介质
相关申请的交叉引用
本公开是以CN申请号为202010037294.0，申请日为2020年1月14日的申请为基础，并主张其优先权，该CN申请的公开内容在此作为整体引入本公开中。
技术领域
本公开涉及信息技术领域，特别涉及一种信息处理方法、装置、系统和计算机可读存储介质。
背景技术
在相关的货物配送技术中，配送者具有各个待收货用户的联系方式或联系地址，其需要逐一向这些用户发起通信以进行配送。如果用户当前无法收货，配送员需要再次联系用户以完成配送过程。
发明内容
根据本公开一些实施例的第一个方面，提供一种信息处理方法，包括：在配送者的配送任务对应的用户中，确定与第一用户关联的第二用户，其中，第二用户的货物的状态为待收货状态；生成用于提供给第一用户的代送信息，代送信息中包括第一用户的信息和第二用户的货物信息；响应于第一用户获取第一用户的代送信息、并发送对代送信息的确认信息，生成用于提供给第一用户的配送任务信息；在获取第二用户发送的完成代送的确认信息后，将配送者的配送任务中第二用户的货物的状态更改为已送达状态。
在一些实施例中，确定与第一用户关联的第二用户包括：根据第一用户的地址以及配送者的待配送货物的收货用户的地址，确定在第一用户的预设邻域范围内的收货用户作为第二用户。
在一些实施例中，确定与第一用户关联的第二用户包括：获取以代送历史用户集中的用户为节点的图，其中，在代送历史用户集中的两个用户之间存在代送历史的情况下，两个用户之间存在边，并且边的权重根据代送历史对应的货物的属性确定；从图中获取第一用户与配送者的待配送货物的每个收货用户之间的权重；将与第一用户 之间的权重小于预设值的收货用户确定为第二用户。
在一些实施例中，货物的属性包括货物的体积、重量、或价值中的至少一种。
在一些实施例中，信息处理方法还包括：在获取第二用户发送的完成代送的确认信息后，更新图中第一用户与第二用户之间的边的权重。
在一些实施例中，图存储在图形数据库中。
在一些实施例中，信息处理方法还包括：将第一用户的配送任务信息以及完成代送的确认信息存储到区块链中。
在一些实施例中，信息处理方法还包括：将第一用户的代送信息对应的标识发送给配送者的终端；在第一用户使用终端获取所述第一用户的代送信息对应的标识的情况下，接收第一用户的终端发送的、对第一用户的代送信息的确认信息。
在一些实施例中，信息处理方法还包括：将第一用户的配送任务信息对应的标识发送给第一用户的终端；在第二用户的终端获取配送任务信息对应的标识后，接收第二用户的终端发送的完成代送的确认信息。
根据本公开一些实施例的第二个方面，提供一种信息处理装置，包括：关联用户确定模块，被配置为在配送者的配送任务对应的用户中，确定与第一用户关联的第二用户，其中，第二用户的货物的状态为待收货状态；代送信息生成模块，被配置为生成用于提供给第一用户的代送信息，其中，代送信息中包括第一用户的信息和第二用户的货物信息；配送信息生成模块，被配置为响应于第一用户获取所述第一用户的代送信息、并发送对代送信息的确认信息，生成用于提供给第一用户的配送任务信息；状态更改模块，被配置为在获取第二用户发送的完成代送的确认信息后，将配送者的配送任务中所述第二用户的货物的状态更改为已送达状态。
根据本公开一些实施例的第三个方面，提供一种信息处理装置，包括：存储器；以及耦接至存储器的处理器，处理器被配置为基于存储在存储器中的指令，执行前述任意一种信息处理方法。
根据本公开一些实施例的第四个方面，提供一种非瞬时性计算机可读存储介质，其上存储有计算机程序，该程序被处理器执行时实现前述任意一种信息处理方法。
上述发明中的一些实施例具有如下优点或有益效果：在确认被配送的第一用户关联的第二用户以后，生成从配送者到第一用户、再到第二用户的信息流，以便由第一用户代为配送第二用户的货物。从而实现了配送信息流的并行传输，提高了配送效率。并且，配送者无需逐个联系待收货的用户、也降低了重复配送的发生次数，节约了通 信、运输和人力资源。
通过以下参照附图对本公开的示例性实施例的详细描述，本公开的其它特征及其优点将会变得清楚。
附图说明
为了更清楚地说明本公开实施例或现有技术中的技术方案，下面将对实施例或现有技术描述中所需要使用的附图作简单地介绍，显而易见地，下面描述中的附图仅仅是本公开的一些实施例，对于本领域普通技术人员来讲，在不付出创造性劳动性的前提下，还可以根据这些附图获得其他的附图。
图1示出了根据本公开一些实施例的信息处理方法的流程示意图。
图2A示出了根据本公开一些实施例的第二用户确定方法的流程示意图。
图2B示出了根据本公开另一些实施例的第二用户确定方法的流程示意图。
图3示出了根据本公开另一些实施例的信息处理方法的流程示意图。
图4示出了根据本公开一些实施例的信息处理装置的结构示意图。
图5示出了根据本公开另一些实施例的信息处理装置的结构示意图。
图6示出了根据本公开另一些实施例的信息处理装置的结构示意图。
图7示出了根据本公开又一些实施例的信息处理装置的结构示意图。
具体实施方式
下面将结合本公开实施例中的附图，对本公开实施例中的技术方案进行清楚、完整地描述，显然，所描述的实施例仅仅是本公开一部分实施例，而不是全部的实施例。以下对至少一个示例性实施例的描述实际上仅仅是说明性的，决不作为对本公开及其应用或使用的任何限制。基于本公开中的实施例，本领域普通技术人员在没有作出创造性劳动前提下所获得的所有其他实施例，都属于本公开保护的范围。
除非另外具体说明，否则在这些实施例中阐述的部件和步骤的相对布置、数字表达式和数值不限制本公开的范围。
同时，应当明白，为了便于描述，附图中所示出的各个部分的尺寸并不是按照实际的比例关系绘制的。
对于相关领域普通技术人员已知的技术、方法和设备可能不作详细讨论，但在适当情况下，所述技术、方法和设备应当被视为授权说明书的一部分。
在这里示出和讨论的所有示例中，任何具体值应被解释为仅仅是示例性的，而不是作为限制。因此，示例性实施例的其它示例可以具有不同的值。
应注意到：相似的标号和字母在下面的附图中表示类似项，因此，一旦某一项在一个附图中被定义，则在随后的附图中不需要对其进行进一步讨论。
发明人经过分析后发现，在相关技术中，配送员直接与每个收货用户联系，从而信息流是从配送员流向每个用户。并且，需要快递员逐个、串行地进行处理配送任务，同时还存在配送任务重复执行的可能性。因此，信息流也是串行的。这就导致了配送过程中的通信过程较为冗长，配送效率低下。
本公开实施例所要解决的一个技术问题是：如何对配送过程中的信息流进行优化，以提高配送效率。
发明人经过分析后发现，通常配送员集中配送的货物是相近的一个或几个小区、写字楼的货物。因此，可以考虑将配送员到收货用户这一单一的信息流发散为配送员到用户、用户到用户的多条信息流，以将串行的配送任务变为并行的配送任务，提高配送效率。下面参考图1描述本公开信息处理方法的实施例。
图1示出了根据本公开一些实施例的信息处理方法的流程示意图。如图1所示，该实施例的信息处理方法包括步骤S102～S108。
在步骤S102中，在配送者的配送任务对应的用户中，确定与第一用户关联的第二用户，其中，第二用户为待收货的用户，第二用户的货物的状态为待收货状态。第二用户的数量例如为一个或多个。
在一些实施例中，在配送者与第一用户取得联系后，触发确定与第一用户关联的第二用户的过程。例如，配送者通过配送客户端向第一用户发起呼叫；配送者完成向第一用户送货的过程，使得配送者的配送列表中第一用户对应的订单或配送单状态变为已完成。或者，配送者也可以在客户端中手动触发推荐与第一用户关联的第二用户的过程。
第二用户例如是与第一用户距离近的用户，或者，第一用户例如是曾经为第二用户转送过货物的用户。从而，第一用户更可能接收代送任务。
在步骤S104中，生成用于提供给第一用户的代送信息，其中，代送信息中包括第一用户的信息和第二用户的货物信息。货物信息例如是货物所在的订单或配送单的信息。
在一些实施例中，代送信息被直接发送到第一用户的终端；或者，代送信息被发 送到配送者的终端，由配送者出示给第一用户。
在步骤S106中，响应于第一用户获取第一用户的代送信息、并发送对代送信息的确认信息，生成用于提供给第一用户的配送任务信息。
在一些实施例中，代送信息以二维码、条码、验证码等标识的形式呈现。以二维码为例，将第一用户的代送信息对应的二维码发送给配送者的终端，以便配送者的终端显示该二维码。如果第一用户愿意为第二用户代送货物，第一用户使用终端扫描第一用户的代送信息对应的二维码以对第一用户的代送信息进行确认，然后第一用户的终端发送该确认信息，例如发送给服务器。
在一些实施例中，配送任务信息以二维码、条码、验证码等标识的形式呈现。以二维码为例，将第一用户的配送任务信息对应的二维码发送给第一用户的终端。第二用户的终端扫描第一用户的终端显示的配送任务信息对应的二维码，触发第二用户的终端发送完成代送的确认信息。该确认信息例如被发送给服务器。
在步骤S108中，在获取第二用户发送的完成代送的确认信息后，将配送者的配送任务中第二用户的货物的状态更改为已送达状态。此外，还可以将第一用户的配送任务更改为已送达状态。
上述实施例的方法在确认被配送的第一用户关联的第二用户以后，生成从配送者到第一用户、再到第二用户的信息流，以便由第一用户代为配送第二用户的货物。从而实现了配送信息流的并行传输，提高了配送效率。并且，配送者无需逐个联系待收货的用户、也降低了重复配送的发生次数，节约了通信、运输和人力资源。
下面示例性地描述两种确定关联用户的方法。
在一些实施例中，根据第一用户的地址以及配送者的待配送货物的收货用户的地址，确定在第一用户的预设邻域范围内的收货用户作为第二用户。
例如，根据订单等信息中用户的收货地址，通过地理信息系统(Geographic Information System，简称：GIS)确定距离较近的用户。
从而，向配送员提供委托第一用户为其地理位置附近的其他用户转达货物的配送策略。
在一些实施例中，基于图建立用户之间的关系，进而根据图确定第二用户。下面参考图2A描述第二用户的确定方法的实施例。
图2A示出了根据本公开一些实施例的第二用户确定方法的流程示意图。如图2A所示，该实施例的第二用户的确定方法包括步骤S202～S206。
在步骤S202中，获取以代送历史用户集中的用户为节点的图，其中，在所述代送历史用户集中的两个用户之间存在代送历史的情况下，两个用户之间存在边，并且边的权重根据代送历史对应的货物的属性确定。代送历史用户集为根据代送历史所涉及的用户确定的集合。
在步骤S204中，从图中获取第一用户与配送者的待配送货物的每个收货用户之间的权重。
在步骤S206中，将与第一用户之间的权重小于预设值的收货用户确定为第二用户。
例如，用户A曾经代送用户B的货物，则在图中用户A和用户B之间具有边。如果图中的边都是无向的，则两个节点对应的两个用户只要存在代送历史，则这两个节点之间具有无向边；如果图中的边都是有向的，则在用户A曾经代送用户B的货物、而用户B不曾代送用户A的货物的情况下，只存在用户A到用户B的有向边、不存在用户B到用户A的有向边。通过无向边记录用户关系的方式，数据量更小，计算效率更高；通过有向边记录用户关系的方式，信息精确程度更高，推荐结果更准确。本领域技术人员可以根据设备计算能力、精确度要求来选择具体的实施方式。
在一些实施例中，货物的属性包括货物的体积、重量、价值中的至少一种，并且权重与这些属性成负相关关系。例如，为不同类型的属性设置权重，并将不同属性的值的加权结果作为边的权重。货物的体积、重量可以反映出代送者再次接受代送的概率，即，曾经代送较重、较大货物的用户，更可能愿意再次代送；货物的价值反映出代送者的可靠度，即，曾经代送价值较高货物的用户更值得信任。
在一些实施例中，如果两个用户间发生了多次代送，则可以根据每次代送过程中货物的属性确定每次代送对应的权重，再将多次代送对应的权重的平均值作为两个用户间边的权重。
在一些实施例中，图存储在图形数据库中。图形数据库是NoSQL数据库的一种类型，它应用图形理论存储实体之间的关系信息，是一种非关系型数据库。
通过采用图，可以更深入地挖掘用户之间潜在的关系。例如，在图中，用户A到用户B可达(例如用户A和用户B之间存在无向边、或者存在用户A到用户B的单向边)，用户B到用户C可达。即使在用户A和用户C之间不存在边的情况下，用户A到用户C也是可达的。如果边AB与边BC的权重和、即用户A与用户C之间的权重小于预设值，则在用户A为第一用户的情况下，可以推荐用户C作为第二用户。
在一些实施例中，在获取第二用户发送的完成代送的确认信息后，更新图中第一用户与第二用户之间的边的权重。从而，提升了图的准确性。
基于地理位置的推荐方式和基于图的推荐方式可以结合使用。下面参考图2B描述确定第二用户的方法。
图2B示出了根据本公开一些实施例的第二用户确定方法的流程示意图。如图2B所示，该实施例的第二用户确定方法包括步骤S212～S216。
在步骤S212中，根据图确定配送者的待配送货物的收货用户中，第一用户可达的收货用户。
在步骤S214中，将第一用户可达的收货用户中，与第一用户之间的权重小于预设值的收货用户确定为第二用户。
在步骤S216中，将第一用户不可达的收货用户中，在第一用户的预设邻域范围内的收货用户确定为第二用户。
从而，对于与第一用户存在直接或间接的历史代送关系的用户，可以根据历史代送信息确定其是否作为第二用户；对于与第一用户不存在直接和间接的历史代送关系的用户，可以根据地理位置确定是否将其作为第二用户。
下面结合图3描述本公开信息处理方法的一个设备交互过程。
图3示出了根据本公开另一些实施例的信息处理方法的流程示意图。如图3所示，该实施例的信息处理方法包括步骤S302～S322。
在步骤S302中，服务器获取配送者的终端发送的、与第一用户联系的请求。
例如，服务器接收配送者通过客户端发起的联系请求，并向第一用户发起呼叫。
在步骤S304中，服务器读取配送者的配送任务列表，确定与第一用户关联的、待收货的第二用户。
在步骤S306中，服务器生成第一用户的代送信息对应的二维码，其中，代送信息中包括第一用户的信息和第二用户的货物信息。
在步骤S308中，服务器将第一用户的代送信息对应的二维码发送给配送者的终端。
在步骤S310中，配送者向第一用户出示二维码。一同出示的还可以包括第二用户的货物信息以及地址，以便第一用户参考是否同意代送。如果同意，第一用户使用自己的终端扫描该二维码进行确认。
在步骤S312中，第一用户的终端扫描二维码后，触发终端(例如终端中的客户 端)向服务器发送代送信息的确认信息的通信过程，服务器接收对第一用户的代送信息的确认信息。
在步骤S314中，服务器生成第一用户的配送任务、以及配送任务信息对应的二维码，并将其添加到第一用户的配送任务列表中。
在步骤S316中，服务器将第一用户的配送任务信息对应的二维码发送给第一用户的终端。
在步骤S318中，第一用户将第二用户的货物运送给第二用户。在第二用户收到货物后，第二用户使用终端扫描第一用户出示的、配送任务信息对应的二维码，以触发完成代送的确认。
在步骤S320中，服务器接收第二用户的终端发送的完成代送的确认信息。
在步骤S322中，服务器将配送者和第一用户的配送任务列表中第二用户的货物的状态更改为已送达状态。
上述实施例建立了配送者与多个用户之间的信息流，实现了高效的配送过程。
为了进一步提高配送的可靠性，可以将关键信息存储到区块链中。在一些实施例中，将第一用户的配送任务信息以及完成代送的确认信息存储到区块链中。区块中每条记录的标识例如是订单号、配送单号等等。
从而，代送任务分配和完成的信息是可追溯、不可篡改的，提高了配送的可靠性。
下面参考图4描述本公开信息处理装置的实施例。
图4示出了根据本公开一些实施例的信息处理装置的结构示意图。如图4所示，该实施例的信息处理装置40包括：关联用户确定模块410，被配置为在配送者的配送任务对应的用户中，确定与第一用户关联的第二用户，第二用户的货物的状态为待收货状态；代送信息生成模块420，被配置为生成用于提供给第一用户的代送信息，代送信息中包括第一用户的信息和第二用户的货物信息；配送信息生成模块430，被配置为响应于第一用户获取第一用户的代送信息、并发送对所述代送信息的确认信息，生成用于提供给第一用户的配送任务信息；状态更改模块440，被配置为在获取第二用户发送的完成代送的确认信息后，将配送者的配送任务中第二用户的货物的状态更改为已送达状态。
在一些实施例中，关联用户确定模块410进一步被配置为根据第一用户的地址以及配送者的待配送货物的收货用户的地址，确定在第一用户的预设邻域范围内的收货用户作为第二用户。
在一些实施例中，关联用户确定模块410进一步被配置为获取以代送历史用户集中的用户为节点的图，其中，在代送历史用户集中的两个用户之间存在代送历史的情况下，该两个用户之间存在边，并且边的权重根据代送历史对应的货物的属性确定；从图中获取第一用户与配送者的待配送货物的每个收货用户之间的权重；将与第一用户之间的权重小于预设值的收货用户确定为第二用户。
在一些实施例中，货物的属性包括货物的体积、重量、或价值中的至少一种。
图5示出了根据本公开另一些实施例的信息处理装置的实施例。
图5示出了根据本公开另一些实施例的信息处理装置的结构示意图。如图5所示，该实施例的信息处理装置50包括关联用户确定模块410、代送信息生成模块420、配送信息生成模块430和状态更改模块440。
在一些实施例中，信息处理装置40还包括：权重更新模块450，被配置为在获取第二用户发送的完成代送的确认信息后，更新图中第一用户与第二用户之间的边的权重。
在一些实施例中，图存储在图形数据库中。
在一些实施例中，信息处理装置40还包括：数据存储模块460，被配置为将第一用户的配送任务信息以及完成代送的确认信息存储到区块链中。
在一些实施例中，信息处理装置40还包括：通信模块470，被配置为将第一用户的代送信息对应的标识发送给配送者的终端；在第一用户使用终端扫描获取所述第一用户的代送信息对应的标识的情况下，接收第一用户的终端发送的、对第一用户的代送信息的确认信息。
在一些实施例中，信息处理装置40还包括：通信模块470，被配置为将第一用户的配送任务信息对应的标识发送给第一用户的终端；在第二用户的终端获取配送任务信息对应的标识后，接收所述第二用户的终端发送的完成代送的确认信息。
图6示出了根据本公开另一些实施例的信息处理装置的结构示意图。如图6所示，该实施例的信息处理装置60包括：存储器610以及耦接至该存储器610的处理器620，处理器620被配置为基于存储在存储器610中的指令，执行前述任意一个实施例中的信息处理方法。
其中，存储器610例如可以包括系统存储器、固定非易失性存储介质等。系统存储器例如存储有操作系统、应用程序、引导装载程序(Boot Loader)以及其他程序等。
图7示出了根据本公开又一些实施例的信息处理装置的结构示意图。如图7所示， 该实施例的信息处理装置70包括：存储器710以及处理器720，还可以包括输入输出接口730、网络接口740、存储接口750等。这些接口730，740，750以及存储器710和处理器720之间例如可以通过总线770连接。其中，输入输出接口730为显示器、鼠标、键盘、触摸屏等输入输出设备提供连接接口。网络接口740为各种联网设备提供连接接口。存储接口750为SD卡、U盘等外置存储设备提供连接接口。
本公开的实施例还提供一种计算机可读存储介质，其上存储有计算机程序，其特征在于，该程序被处理器执行时实现前述任意一种信息处理方法。
本领域内的技术人员应当明白，本公开的实施例可提供为方法、系统、或计算机程序产品。因此，本公开可采用完全硬件实施例、完全软件实施例、或结合软件和硬件方面的实施例的形式。而且，本公开可采用在一个或多个其中包含有计算机可用程序代码的计算机可用非瞬时性存储介质(包括但不限于磁盘存储器、CD-ROM、光学存储器等)上实施的计算机程序产品的形式。
本公开是参照根据本公开实施例的方法、设备(系统)、和计算机程序产品的流程图和/或方框图来描述的。应理解为可由计算机程序指令实现流程图和/或方框图中的每一流程和/或方框、以及流程图和/或方框图中的流程和/或方框的结合。可提供这些计算机程序指令到通用计算机、专用计算机、嵌入式处理机或其他可编程数据处理设备的处理器以产生一个机器，使得通过计算机或其他可编程数据处理设备的处理器执行的指令产生用于实现在流程图一个流程或多个流程和/或方框图一个方框或多个方框中指定的功能的装置。
这些计算机程序指令也可存储在能引导计算机或其他可编程数据处理设备以特定方式工作的计算机可读存储器中，使得存储在该计算机可读存储器中的指令产生包括指令装置的制造品，该指令装置实现在流程图一个流程或多个流程和/或方框图一个方框或多个方框中指定的功能。
这些计算机程序指令也可装载到计算机或其他可编程数据处理设备上，使得在计算机或其他可编程设备上执行一系列操作步骤以产生计算机实现的处理，从而在计算机或其他可编程设备上执行的指令提供用于实现在流程图一个流程或多个流程和/或方框图一个方框或多个方框中指定的功能的步骤。
以上所述仅为本公开的较佳实施例，并不用以限制本公开，凡在本公开的精神和原则之内，所作的任何修改、等同替换、改进等，均应包含在本公开的保护范围之内。

Claims (12)

  1. 一种信息处理方法，包括：
    在配送者的配送任务对应的用户中，确定与第一用户关联的第二用户，其中，所述第二用户的货物的状态为待收货状态；
    生成用于提供给第一用户的代送信息，其中，所述代送信息中包括第一用户的信息和第二用户的货物信息；
    响应于所述第一用户获取所述第一用户的代送信息、并发送对所述代送信息的确认信息，生成用于提供给第一用户的配送任务信息；
    在获取第二用户发送的完成代送的确认信息后，将所述配送者的配送任务中所述第二用户的货物的状态更改为已送达状态。
  2. 根据权利要求1所述的信息处理方法，其中，所述确定与第一用户关联的第二用户包括：
    根据第一用户的地址以及所述配送者的待配送货物的收货用户的地址，确定在第一用户的预设邻域范围内的收货用户作为第二用户。
  3. 根据权利要求1所述的信息处理方法，其中，所述确定与第一用户关联的第二用户包括：
    获取以代送历史用户集中的用户为节点的图，其中，在所述代送历史用户集中的两个用户之间存在代送历史的情况下，所述两个用户之间存在边，并且所述边的权重根据所述代送历史对应的货物的属性确定；
    从所述图中获取所述第一用户与所述配送者的待配送货物的每个收货用户之间的权重；
    将与所述第一用户之间的权重小于预设值的收货用户确定为第二用户。
  4. 根据权利要求3所述的信息处理方法，其中，所述货物的属性包括货物的体积、重量、或价值中的至少一种。
  5. 根据权利要求3所述的信息处理方法，还包括：
    在获取第二用户发送的完成代送的确认信息后，更新图中第一用户与第二用户之间的边的权重。
  6. 根据权利要求3所述的信息处理方法，其中，所述图存储在图形数据库中。
  7. 根据权利要求1所述的信息处理方法，还包括：
    将第一用户的配送任务信息以及完成代送的确认信息存储到区块链中。
  8. 根据权利要求1所述的信息处理方法，还包括：
    将第一用户的代送信息对应的标识发送给配送者的终端；
    在第一用户使用终端获取所述第一用户的代送信息对应的标识的情况下，接收所述第一用户的终端发送的、对所述第一用户的代送信息的确认信息。
  9. 根据权利要求1所述的信息处理方法，还包括：
    将第一用户的配送任务信息对应的标识发送给第一用户的终端；
    在第二用户的终端获取所述配送任务信息对应的标识后，接收所述第二用户的终端发送的完成代送的确认信息。
  10. 一种信息处理装置，包括：
    关联用户确定模块，被配置为在配送者的配送任务对应的用户中，确定与第一用户关联的第二用户，其中，所述第二用户的货物的状态为待收货状态；
    代送信息生成模块，被配置为生成用于提供给第一用户的代送信息，其中，所述代送信息中包括第一用户的信息和第二用户的货物信息；
    配送信息生成模块，被配置为响应于所述第一用户获取所述第一用户的代送信息、并发送对所述代送信息的确认信息，生成用于提供给第一用户的配送任务信息；
    状态更改模块，被配置为在获取第二用户发送的完成代送的确认信息后，将所述配送者的配送任务中所述第二用户的货物的状态更改为已送达状态。
  11. 一种信息处理装置，包括：
    存储器；以及
    耦接至所述存储器的处理器，所述处理器被配置为基于存储在所述存储器中的指令，执行如权利要求1～9中任一项所述的信息处理方法。
  12. 一种非瞬时性计算机可读存储介质，其上存储有计算机程序，该程序被处理器执行时实现权利要求1～9中任一项所述的信息处理方法。
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