WO2020215976A1 - 用于处理交通事故的方法和装置 - Google Patents

用于处理交通事故的方法和装置 Download PDF

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Publication number
WO2020215976A1
WO2020215976A1 PCT/CN2020/081318 CN2020081318W WO2020215976A1 WO 2020215976 A1 WO2020215976 A1 WO 2020215976A1 CN 2020081318 W CN2020081318 W CN 2020081318W WO 2020215976 A1 WO2020215976 A1 WO 2020215976A1
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Prior art keywords
accident
vehicle
information
terminal
handling
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PCT/CN2020/081318
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English (en)
French (fr)
Inventor
何国兴
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北京京东尚科信息技术有限公司
北京京东世纪贸易有限公司
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Publication of WO2020215976A1 publication Critical patent/WO2020215976A1/zh

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
    • G06Q40/08—Insurance
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services
    • G06Q50/26—Government or public services

Definitions

  • the embodiments of the present disclosure relate to the field of computer technology, in particular to methods and devices for handling traffic accidents.
  • the embodiments of the present disclosure propose methods and devices for handling traffic accidents.
  • embodiments of the present disclosure provide a method for handling traffic accidents, the method includes: receiving an accident handling request sent by an on-board terminal of an accident vehicle, wherein the accident handling request includes a traffic accident information sheet and the Information collected by the information collection equipment installed on the accident vehicle.
  • the above traffic accident information sheet includes the location of the accident, the level of the accident, and the vehicle identification of the vehicles involved in the accident; determine the accident-related information, where the above-mentioned accident-related information includes the above-mentioned accident vehicle Information collected by the information collection device; generating an accident handling message for the aforementioned traffic accident information sheet and the aforementioned accident-related information, and writing the aforementioned accident handling message to the message queue based on the aforementioned accident level; in response to determining that the aforementioned accident handling message is located in the aforementioned message At the top of the queue, determine whether to perform manual intervention based on the above-mentioned accident-related information; in response to determining that no manual intervention will be performed, perform the following first processing operation: generate the first draft of the first accident handling responsibility letter based on the above-mentioned accident-related information; handle the above-mentioned first accident The first draft of the responsibility letter is sent to the first terminal associated with the vehicle identification; in response to receiving the confirmation information sent by the first terminal in response
  • the above-mentioned first processing operation further includes: determining whether to perform on-site rescue according to the above-mentioned accident related information; in response to determining to perform on-site rescue, sending a first rescue request to a terminal corresponding to a preset rescue organization, wherein, The first rescue request includes the location of the accident.
  • the foregoing method further includes: in response to determining that manual intervention is performed, performing the following second processing operation: sending the foregoing traffic accident information sheet and the foregoing accident-related information to a preset second terminal for use of the foregoing first terminal.
  • the user of the second terminal generates the first draft of the second accident handling responsibility letter based on the above-mentioned accident-related information; receives the first draft of the second accident handling responsibility letter sent by the second terminal, and sends the first draft of the second accident handling responsibility letter to the associated vehicle identification
  • the first terminal in response to receiving the confirmation information sent by the first terminal for the first draft of the second accident handling responsibility letter, the first draft of the second accident handling responsibility letter is determined as the accident handling responsibility letter.
  • the second processing operation further includes: in response to receiving the accident rescue instruction sent by the second terminal, sending a second rescue request to a terminal corresponding to a preset rescue organization according to the accident rescue instruction, wherein , The second rescue request includes the location of the accident.
  • the foregoing method further includes: in response to receiving the foregoing traffic accident information sheet, determining at least one target vehicle to the location of the foregoing accident; sending prompt information to a target terminal associated with the foregoing at least one target vehicle, wherein, the above-mentioned prompt information includes the above-mentioned accident location and the above-mentioned accident level, and the target terminal associated with the target vehicle includes an in-vehicle terminal installed in the target vehicle and a mobile terminal used for navigation by the driver of the target vehicle.
  • determining the accident-related information includes: determining whether road monitoring equipment is included in the preset range of the accident location; in response to determining that the road monitoring equipment is included in the preset range of the accident location, acquiring information including the accident time
  • the video information collected by the above-mentioned road monitoring equipment within the preset time period; the above-mentioned video information and the information collected by the information collection equipment installed on the accident vehicle are regarded as accident-related information.
  • the above-mentioned determining the accident-related information includes: determining whether there are nearby vehicles within a preset range of the above-mentioned accident vehicle at the time of the accident based on the above-mentioned accident location and the above-mentioned accident time; The vehicle sends an information acquisition request, wherein the information acquisition request is used to acquire the video information collected by the video acquisition device installed in the adjacent vehicle within a preset time period including the accident time; receive the video information sent by the adjacent vehicle, And take the received video information and the information collected by the information collection equipment installed on the above-mentioned accident vehicle as accident-related information.
  • the accident level in the traffic accident information sheet is generated by the vehicle-mounted terminal of the accident vehicle in the following manner: in response to determining that a traffic accident occurs, the accident level is determined based on the information collected by the installed sensors.
  • the above method further includes: receiving accident casualty information sent by the terminal corresponding to the rescue organization; and associating the accident casualty information with the traffic accident information sheet.
  • the above method further includes: in response to determining the accident handling responsibility letter, sending a damage assessment request to a terminal corresponding to a preset vehicle insurance agency, wherein the above damage assessment request is used to remind the personnel of the vehicle insurance agency Determine the damage of the accident.
  • the above method further includes: in response to determining that the accident handling message is not at the top of the message queue, and receiving a self-solve request sent by the first terminal associated with the vehicle identifier, sending the accident handling message from Delete the above message queue.
  • inventions of the present disclosure provide a device for handling traffic accidents.
  • the device includes: a receiving unit configured to receive an accident handling request sent by an on-board terminal of an accident vehicle, wherein the accident handling request includes traffic The accident information sheet and the information collected by the information collection equipment installed on the accident vehicle.
  • the traffic accident information sheet includes the accident location, the accident level and the vehicle identification of the vehicles involved in the accident;
  • the first determination unit is configured to determine the accident related Information, wherein the accident-related information includes information collected by the information collection equipment installed on the accident vehicle;
  • the writing unit is configured to generate an accident handling message for the traffic accident information sheet and the accident-related information, and based on the foregoing
  • the accident level writes the accident handling message into a message queue;
  • the second determining unit is configured to determine whether to perform manual intervention based on the accident related information in response to determining that the accident handling message is at the top of the message queue;
  • the first processing unit It is configured to perform the following first processing operation in response to determining not to perform manual intervention: generate a first draft of the accident handling responsibility letter based on the above-mentioned accident-related information; and send the first draft of the first accident handling responsibility letter to the second associated with the vehicle identification A terminal; in response to receiving the confirmation information sent by the first terminal for the first draft of the first accident handling responsibility letter, the
  • the above-mentioned first processing unit is further configured to: determine whether to perform on-site rescue according to the above-mentioned accident related information; in response to determining to perform on-site rescue, send a first rescue request to a terminal corresponding to a preset rescue organization, Wherein, the first rescue request includes the location of the accident.
  • the above-mentioned apparatus further includes: a second processing unit configured to perform the following second processing operation in response to the determination of manual intervention: sending the above-mentioned traffic accident information sheet and the above-mentioned accident-related information to a preset first A second terminal for users who use the second terminal to generate a first draft of the second accident handling responsibility letter based on the accident-related information; receiving the first draft of the second accident handling responsibility letter sent by the second terminal, and compiling the second accident handling responsibility letter The first draft is sent to the first terminal associated with the vehicle identification; in response to receiving the confirmation information sent by the first terminal for the first draft of the second accident handling responsibility letter, the first draft of the second accident handling responsibility letter is determined as the accident handling responsibility letter .
  • a second processing unit configured to perform the following second processing operation in response to the determination of manual intervention: sending the above-mentioned traffic accident information sheet and the above-mentioned accident-related information to a preset first A second terminal for users who use the second terminal to generate a first draft of the second
  • the second processing unit is further configured to: in response to receiving the accident rescue instruction sent by the second terminal, send a second rescue request to the terminal corresponding to the preset rescue organization according to the accident rescue instruction. , Wherein the second rescue request includes the location of the accident.
  • the above-mentioned apparatus further includes: a target vehicle determination unit configured to determine at least one target vehicle to the location of the accident in response to receiving the above-mentioned traffic accident information sheet; and a sending unit configured to report At least one target terminal associated with the target vehicle sends prompt information, where the above prompt information includes the above accident location and the above accident level, and the target terminal associated with the target vehicle includes the on-board terminal installed in the target vehicle and the driver of the target vehicle.
  • a target vehicle determination unit configured to determine at least one target vehicle to the location of the accident in response to receiving the above-mentioned traffic accident information sheet
  • a sending unit configured to report At least one target terminal associated with the target vehicle sends prompt information, where the above prompt information includes the above accident location and the above accident level, and the target terminal associated with the target vehicle includes the on-board terminal installed in the target vehicle and the driver of the target vehicle.
  • the first determining unit is further configured to: determine whether the road monitoring device is included in the preset range of the accident location; in response to determining that the road monitoring device is included in the preset range of the accident location, obtain the time including the accident.
  • the video information collected by the above-mentioned road monitoring equipment within the preset time period; the above-mentioned video information and the information collected by the information collection equipment installed on the accident vehicle are regarded as accident-related information.
  • the above-mentioned first determining unit is further configured to: according to the above-mentioned accident location and the above-mentioned accident time, determine whether there is a nearby vehicle within the preset range of the above-mentioned accident vehicle at the time of the accident;
  • the aforementioned neighboring vehicle sends an information acquisition request, wherein the aforementioned information acquisition request is used to acquire video information collected by a video capture device installed in the aforementioned neighboring vehicle within a preset time period including the accident time; and receiving the video sent by the aforementioned neighboring vehicle Information, and the received video information and the information collected by the information collection equipment installed on the above-mentioned accident vehicle as accident-related information.
  • the accident level in the traffic accident information sheet is generated by the vehicle-mounted terminal of the accident vehicle in the following manner: in response to determining that a traffic accident occurs, the accident level is determined based on the information collected by the installed sensors.
  • the above-mentioned apparatus further includes: an information receiving unit configured to receive accident casualty information sent by a terminal corresponding to the above-mentioned rescue organization; and an associating unit configured to associate the aforementioned accident casualty information with the aforementioned traffic accident information Single to associate.
  • the above-mentioned apparatus further includes: a request sending unit configured to send a loss assessment request to a terminal corresponding to a preset vehicle insurance agency in response to determining the accident handling responsibility letter, wherein the above-mentioned loss assessment request is used for Remind the personnel of the above-mentioned vehicle insurance agency to assess the damage of the accident.
  • a request sending unit configured to send a loss assessment request to a terminal corresponding to a preset vehicle insurance agency in response to determining the accident handling responsibility letter, wherein the above-mentioned loss assessment request is used for Remind the personnel of the above-mentioned vehicle insurance agency to assess the damage of the accident.
  • the above-mentioned apparatus further includes: a deleting unit configured to respond to determining that the above-mentioned accident handling message is not at the top of the above-mentioned message queue and receiving a self-solve request sent by the first terminal associated with the above-mentioned vehicle identifier, Delete the above incident handling message from the above message queue.
  • a deleting unit configured to respond to determining that the above-mentioned accident handling message is not at the top of the above-mentioned message queue and receiving a self-solve request sent by the first terminal associated with the above-mentioned vehicle identifier, Delete the above incident handling message from the above message queue.
  • an embodiment of the present disclosure provides a server, which includes: one or more processors; a storage device, on which one or more programs are stored, when the above one or more programs are When executed by the two processors, the foregoing one or more processors are caused to implement the method described in any implementation manner in the first aspect.
  • an embodiment of the present disclosure provides a computer-readable medium on which a computer program is stored, where the computer program is executed by a processor to implement the method described in any implementation manner in the first aspect.
  • the accident handling request sent by the vehicle-mounted terminal of the accident vehicle is received, where the accident handling request includes a traffic accident information sheet and sensor information. Then, determine the accident-related information. Then, an accident handling message for the traffic accident information sheet and accident-related information is generated, and the accident handling message is written into the message queue based on the accident level. If it is determined that the above-mentioned accident handling message is at the top of the message queue, it is determined whether to perform manual intervention according to the accident-related information.
  • first processing operations are performed: 1) Generate the first draft of the accident handling responsibility letter based on the accident-related information; 2) Send the first draft of the accident handling responsibility letter to the first terminal associated with the vehicle identification ; Three) In response to receiving the confirmation message sent by the first terminal for the first draft of the first accident handling responsibility letter, the first draft of the accident handling responsibility letter is determined as the accident handling responsibility letter. This simplifies the flow of traffic accident handling and improves the efficiency of traffic accident handling.
  • FIG. 1 is an exemplary system architecture diagram in which an embodiment of the present disclosure can be applied
  • Fig. 2 is a flowchart of an embodiment of a method for handling a traffic accident according to the present disclosure
  • Fig. 3 is a schematic diagram of an application scenario of the method for handling traffic accidents according to the present disclosure
  • FIG. 4 is a flowchart of another embodiment of a method for handling a traffic accident according to the present disclosure
  • Fig. 5 is a schematic structural diagram of an embodiment of a device for handling traffic accidents according to the present disclosure
  • Fig. 6 is a schematic structural diagram of a computer system suitable for implementing a server according to an embodiment of the present disclosure.
  • FIG. 1 shows an exemplary system architecture 100 of a method for handling traffic accidents or a device for handling traffic accidents to which embodiments of the present disclosure can be applied.
  • the system architecture 100 may include vehicles 101 and 102, terminal equipment 103, network 104 and server 105.
  • the network 104 is used to provide a medium for communication links between the vehicles 101 and 102 and the server 105, as well as the terminal device 103 and the server 105.
  • the network 104 may include various connection types, such as wired, wireless communication links, or fiber optic cables.
  • a vehicle-mounted terminal may receive information collected by an image collection device (for example, a camera), a sensor, etc., and perform processing such as analysis on the received information.
  • Vehicles 101 and 102 may be various vehicles, including but not limited to large passenger cars, tractors, city buses, medium passenger cars, large trucks, small cars, small automatic cars, self-driving vehicles, or other intelligent vehicles.
  • the user can use the terminal device 103 to interact with the server 105 through the network 104 to receive or send messages and so on.
  • Various communication client applications may be installed on the terminal device 103, such as map applications, shopping applications, search applications, instant messaging tools, email clients, social platform software, etc.
  • the terminal device 103 may be hardware or software.
  • the terminal device 103 When the terminal device 103 is hardware, it may be various electronic devices with a display screen and supporting information transmission, including but not limited to smart phones, tablet computers, laptop computers, desktop computers, and so on.
  • the terminal device 103 When the terminal device 103 is software, it can be installed in the electronic devices listed above. It can be implemented as multiple software or software modules (for example, to provide distributed services), or as a single software or software module. There is no specific limitation here.
  • the server 105 may be a server that provides various services, for example, a background server that processes work processing requests sent by the vehicle-mounted terminals of the vehicles 101 and 102.
  • the background server may analyze and process the received data such as the processing request, and feed back the processing result (for example, the first draft of the first accident processing responsibility letter) to the terminal device 103.
  • the server 105 may be hardware or software.
  • the server 105 can be implemented as a distributed server cluster composed of multiple servers, or as a single server.
  • the server 105 is software, it can be implemented as multiple software or software modules (for example, to provide distributed services), or as a single software or software module. There is no specific limitation here.
  • FIG. 1 the numbers of vehicles, terminal devices, networks, and servers in FIG. 1 are merely illustrative. According to implementation needs, there can be any number of vehicles, terminal devices, networks and servers.
  • the method for handling traffic accidents provided by the embodiments of the present disclosure is generally executed by the server 105, and correspondingly, the device for handling traffic accidents is generally set in the server 105.
  • the method for handling traffic accidents includes the following steps:
  • Step 201 Receive an accident handling request sent by the vehicle-mounted terminal of the accident vehicle.
  • the execution body of the method for handling traffic accidents can receive the accident handling request sent by the vehicle-mounted terminal of the accident vehicle.
  • the accident handling request may include the traffic accident information sheet and the information collected by the information collection equipment installed on the accident vehicle.
  • the information collection equipment installed in the accident vehicle may include image collection equipment (such as a camera), various sensors, and so on.
  • the above-mentioned traffic accident information sheet may be a list recording various traffic accident information.
  • the traffic accident information sheet may include the time of the accident, the location of the accident, the level of the accident, the vehicle identification of the vehicles involved in the accident, and so on.
  • the executive body may also merge the accident information of multiple accidents (for example, multi-vehicle rear-end accidents) that occurred within a preset time (for example, within a few minutes) at the same accident site to comprehensively analyze the multiple accidents. ’S association.
  • multiple accidents for example, multi-vehicle rear-end accidents
  • a preset time for example, within a few minutes
  • the vehicle's on-board terminal can determine whether the vehicle has an accident in various ways.
  • the vehicle-mounted terminal of the vehicle may determine whether the vehicle has an accident based on information collected by sensors installed in the vehicle.
  • the vehicle-mounted terminal can determine whether the vehicle has an accident based on the intensity signal of the vehicle collision detected by the collision sensor installed in the vehicle.
  • the on-board terminal of the vehicle may receive accident warning information sent by vehicle users (for example, vehicle drivers, vehicle occupants, etc.). The accident warning information may be sent by the vehicle users after determining that the vehicle has an accident. of. After receiving the accident alarm information, the vehicle-mounted terminal can determine that the vehicle has an accident.
  • the vehicle's on-board terminal can determine the traffic accident information in various ways.
  • the vehicle-mounted terminal may determine the time when the accident occurs as the time of the accident.
  • the vehicle-mounted terminal can determine the time of the accident and the location located by the positioning system installed on the vehicle as the location of the accident.
  • the vehicle-mounted terminal of the vehicle can determine the level of the accident according to the intensity signal of the vehicle collision detected by the collision sensor installed in the vehicle. Generally, the greater the intensity of the collision, the more serious the accident, and the higher the accident level.
  • the vehicle terminal may use the vehicle identification (for example, the license plate number) of the vehicle where it is located as the vehicle identification of the vehicle involved in the accident.
  • the vehicle terminal can also identify the vehicle identification of the vehicle that collided with or collided with the vehicle based on the image collected by the image acquisition device installed in the vehicle, and used the identified vehicle identification as the vehicle identification of the vehicle involved in the accident.
  • the accident level in the above-mentioned traffic accident information sheet may be generated by the vehicle-mounted terminal of the above-mentioned accident vehicle in the following manner: in response to determining that a traffic accident has occurred, according to the installed sensors Information to determine the accident level.
  • the vehicle-mounted terminal of the accident vehicle can determine the level of the accident based on the information collected by the installed sensors.
  • the vehicle-mounted terminal can determine the pressure received by the vehicle according to the pressure value collected by the pressure sensor installed in the vehicle, and determine the accident level according to the pressure. Generally, the greater the collected pressure value exceeds the normal pressure value, the more serious the accident and the higher the accident level.
  • the vehicle-mounted terminal may determine whether the collision with the accident vehicle is a human body based on the image collected by the infrared thermal imaging device installed in the vehicle. If it is a human body, it is determined that the accident level is high.
  • Step 202 Determine accident related information.
  • the execution subject can determine accident-related information related to the accident after receiving the accident handling request sent by the vehicle-mounted terminal of the accident vehicle.
  • Accident-related information can be used as a basis for judging accident liability.
  • the accident-related information may include information collected by various information collection devices installed by the accident vehicle. For example, the video collected by the camera, the pressure value collected by the pressure sensor, the speed value collected by the vehicle speed sensor, and so on.
  • step 202 may be specifically performed as follows:
  • the execution subject can determine whether the road monitoring equipment is included in the preset range of the accident location according to the accident location in the traffic accident information sheet.
  • the aforementioned preset range can be set according to actual needs.
  • the road monitoring device may include a road monitoring camera.
  • the video information collected by the road monitoring equipment during the preset time period including the accident time is acquired.
  • the execution subject can obtain the video information collected by the road monitoring device within the preset time period including the accident time.
  • the execution subject may obtain the video information collected by the road monitoring device during the preset time before the accident time, the accident time, and the preset time after the accident time.
  • the execution subject may use the acquired video information and the information collected by the information collection device installed on the above-mentioned accident vehicle together as accident-related information.
  • the video information collected by the road monitoring equipment can be used as accident-related information, which enriches the accident-related information, thereby improving the accuracy of accident liability judgment.
  • step 202 may also be specifically performed as follows:
  • the execution body can receive real-time positioning data sent by each vehicle running on the road.
  • the executive body can determine whether there are nearby vehicles within the preset range of the accident vehicle at the time of the accident according to the accident location and accident time in the traffic accident information sheet.
  • the executive body may determine whether there is a vehicle at the time of the accident, with the accident location as the center of the circle and the preset distance as the radius, and if so, the vehicle is a nearby vehicle.
  • an information acquisition request is sent to the nearby vehicle.
  • the execution subject may send an information acquisition request to the nearby vehicle.
  • the information acquisition request may be used to acquire video information collected by a video acquisition device installed in a nearby vehicle within a preset time period including the accident time.
  • the video information sent by the neighboring vehicle is received, and the received video information and the information collected by the information collection equipment installed on the accident vehicle are used as accident-related information.
  • the execution subject can receive video information sent by a nearby vehicle, and use the received video information and the information collected by the information collection device installed on the above-mentioned accident vehicle as accident-related information.
  • This implementation method can use video information collected by nearby vehicles as accident-related information, enriching accident-related information, and thereby improving the accuracy of accident liability judgment.
  • Step 203 Generate an accident handling message for the traffic accident information sheet and accident-related information, and write the accident handling message into the message queue based on the accident level.
  • the execution subject may generate an accident handling message for the above-mentioned traffic accident information sheet and the above-mentioned accident-related information.
  • the accident handling message is used to instruct the handling of the traffic accident information sheet and accident related information.
  • the executive body can write the incident handling message to the message queue according to the incident level.
  • the higher the accident level the more serious the accident and the more it needs to be dealt with as soon as possible. Therefore, when the incident handling message is written into the message queue, the higher the incident level, the higher the position of the message queue where the incident handling message is written.
  • Step 204 in response to determining that the accident handling message is at the top of the message queue, determine whether to perform manual intervention according to the accident related information.
  • the execution subject can determine whether to perform manual intervention according to the accident-related information in various ways. Taking the above accident-related information as a video taken by the accident vehicle as an example, the above-mentioned executive body can identify the accident-participating vehicles in the video, and determine whether the accident-participating vehicles have violated the rules in a preset manner according to the recognition results, for example, reverse driving , Line driving, etc. If it is determined that the vehicle involved in the accident is driving in violation of the preset mode, it is determined not to perform manual intervention.
  • the default driving mode can be set according to actual needs.
  • Step 205 in response to determining not to perform manual intervention, execute the following first processing operation steps 2051 to 2053.
  • the execution subject may perform the following first processing operation steps 2051 to 2053.
  • Step 2051 Generate a first draft of the accident handling responsibility letter based on the accident-related information.
  • the execution subject may first perform various analysis and processing on the accident-related information, and determine whether each accident-participating vehicle has illegal driving and what kind of illegal driving exists according to the analysis and processing results.
  • the executive body can divide the responsibility of each accident participating vehicle based on the pre-stored responsibility division rules.
  • the responsibility division rule can be used to characterize the correspondence between the illegal driving mode and the proportion of accident responsibility assumed. For example, taking an accident scenario where one of the vehicles involved in the accident is driving in the reverse direction as an example, the responsibility division rule can rule that the proportion of accident liability for the vehicles involved in the accident driving in the reverse direction is 100%.
  • the executive body can generate the first draft of the accident handling responsibility statement based on the results of the division of responsibility of the vehicles involved in each accident.
  • the first draft of the first accident handling responsibility letter may include the time of the accident, the location of the accident, the vehicle identification of the vehicles involved in the accident, and the proportion of accident responsibility to be assumed by the vehicles involved in the accident.
  • Step 2052 Send the first draft of the first accident handling responsibility letter to the first terminal associated with the vehicle identification.
  • the association relationship between the vehicle identification and the first terminal may be pre-stored in the execution body.
  • the first terminal may be a terminal used by a vehicle owner or a vehicle user.
  • the executive body may pre-store the association relationship between the license plate number and the owner's mobile phone number or account number. In this way, the execution subject can send the first draft of the first accident handling responsibility letter to the first terminal associated with the vehicle identification for display by the first terminal.
  • Step 2053 In response to receiving the confirmation information sent by the first terminal for the first draft of the accident handling responsibility letter, the first draft of the accident handling responsibility letter is determined as the accident handling responsibility letter.
  • the user using the first terminal can send the first accident handling response through the first terminal if he believes that the content in the first draft of the first accident handling responsibility letter is correct.
  • Confirmation information for the first draft of the responsibility statement After receiving the confirmation information, the executive body may determine the first draft of the accident handling responsibility letter as the accident handling responsibility letter. That is, the execution entity may use the first draft of the first accident handling responsibility letter after the user's confirmation as the final accident handling responsibility letter for handling the accident.
  • the first terminal can send a reconsideration request for the first draft of the first accident handling responsibility statement.
  • the executor can push the first draft of the first accident handling responsibility statement, the traffic accident information sheet, and accident related information to the preset second terminal for the second terminal.
  • the second terminal may be a terminal used by traffic accident handlers (for example, traffic police).
  • the foregoing first processing operation may further include the following content not shown in FIG. 2:
  • the execution subject can determine whether to perform on-site rescue according to the accident-related information in various ways. Taking the above accident-related information as a video taken by the accident vehicle as an example, the execution subject can detect the degree of damage of the accident vehicle according to the video frames in the video, and determine whether to perform on-site rescue according to the degree of damage of the accident vehicle. As an example, the degree of damage of an accident vehicle can be detected based on a deep learning model. The executive body can also perform human body recognition and human behavior recognition on the video frames of the video, so as to determine whether there are injuries at the scene of the accident. If anyone is injured, it is determined to carry out on-site rescue.
  • the first rescue request is sent to the terminal corresponding to the preset rescue organization.
  • the execution subject may send the first rescue request to the terminal corresponding to the preset rescue organization.
  • the above-mentioned first rescue request may include the accident location in the traffic accident information sheet.
  • the above-mentioned rescue agencies may include road rescue agencies, medical rescue agencies, and so on.
  • the foregoing method for handling traffic accidents may further include the following content not shown in FIG. 2:
  • the execution subject can receive the accident casualty information sent by the terminal corresponding to the rescue organization.
  • the accident casualty information may include the casualty's name, age, gender, and so on.
  • the execution subject may associate the received accident casualty information with the above-mentioned traffic accident information sheet.
  • the foregoing method for handling traffic accidents may further include the following content not shown in FIG. 2:
  • At least one target vehicle to the accident site is determined.
  • the execution body may determine at least one target vehicle that is going or has been to the above-mentioned accident site according to the positioning data uploaded by each vehicle on the road.
  • the target vehicle may refer to a vehicle that is or has been to the accident site.
  • the prompt message is sent to the target terminal associated with at least one target vehicle.
  • the execution subject may send prompt information to the target terminal associated with at least one target vehicle.
  • the above-mentioned prompt information may include the accident location and accident level in the above-mentioned traffic accident information sheet.
  • the prompt information is used to remind the user using the target terminal that an accident of the above accident level occurs at the above accident location.
  • the target terminal associated with the target vehicle may include an in-vehicle terminal installed in the target vehicle and a mobile terminal used by the driver of the target vehicle for navigation. Through this implementation method, the target vehicle to the accident location can be prompted to have an accident at the accident location, and it is recommended that the vehicles to the accident location choose to detour to avoid road congestion at the accident location.
  • the above-mentioned method for handling traffic accidents may also include the following content not shown in FIG. 2: in response to determining the accident handling responsibility letter, to the preset vehicle insurance agency The corresponding terminal sends a loss determination request.
  • the execution subject can send a loss assessment request to the terminal corresponding to the preset vehicle insurance agency.
  • the aforementioned preset vehicle insurance unit may be an insurance unit insured by the vehicles participating in the accident.
  • the aforementioned damage assessment request may be used to remind the personnel of the aforementioned vehicle insurance agency to assess the damage of the accident.
  • the damage assessment request may include a traffic accident information sheet and accident-related information, so that the personnel of the vehicle insurance agency can perform remote damage assessment for the accident.
  • the damage assessment request may include information on the repair point of the accident vehicle, so that personnel of the vehicle insurance agency can go to the repair point of the accident vehicle to assess the damage of the accident vehicle.
  • the foregoing method for handling traffic accidents may further include the following content not shown in FIG. 2: in response to determining that the accident handling message is not at the top of the message queue, and receiving The self-solve request sent by the first terminal associated with the vehicle identifier deletes the accident handling message from the message queue.
  • the execution subject can send the accident The processed message is deleted from the message queue.
  • the user of the vehicle involved in the accident wants to handle the accident privately, he can send a self-resolving request through the first terminal associated with the vehicle identification to apply for private resolution.
  • FIG. 3 is a schematic diagram of an application scenario of the method for handling traffic accidents according to this embodiment.
  • the server 301 receives the accident handling request sent by the vehicle-mounted terminal of the accident vehicle 302, where the accident handling request includes the traffic accident information sheet and the information collected by the information collection equipment installed on the accident vehicle 302.
  • the information sheet may include the time of the accident, the level of the accident, and the vehicle identification of the vehicles involved in the accident.
  • the server 301 may determine accident-related information, where the accident-related information may include information collected by an information collection device installed on the accident vehicle 302.
  • the server 301 generates an accident handling message for the traffic accident information sheet and accident-related information, and writes the accident handling message into the message queue based on the accident level. Then, in response to determining that the above-mentioned accident handling message is at the top of the message queue, the server 301 determines whether to perform manual intervention according to the accident-related information.
  • the server 301 can perform the following first processing operations: 1) Generate a first draft of the accident handling responsibility letter based on the accident-related information; 2) Send the first draft of the accident handling responsibility letter to the first accident associated with the vehicle identification One terminal 303; three) In response to receiving the confirmation information sent by the first terminal 303 for the first draft of the accident handling responsibility letter, the first draft of the accident handling responsibility letter is determined as the accident handling responsibility letter.
  • the method provided by the above-mentioned embodiments of the present disclosure can automatically generate the first draft of the accident handling responsibility letter according to the accident handling request sent by the vehicle-mounted terminal of the accident vehicle, and determine the first draft of the accident handling responsibility letter according to the confirmation information sent by the first terminal
  • the entire handling process only needs to use the first terminal user to send confirmation information, thereby simplifying the flow of traffic accident handling and improving the efficiency of traffic accident handling.
  • FIG. 4 shows a flow 400 of another embodiment of a method for handling a traffic accident.
  • the process 400 of the method for handling traffic accidents includes the following steps:
  • Step 401 Receive an accident handling request sent by the vehicle-mounted terminal of the accident vehicle.
  • step 401 is similar to step 201 in the embodiment shown in FIG. 2 and will not be repeated here.
  • Step 402 Determine accident related information.
  • step 402 is similar to step 202 in the embodiment shown in FIG. 2 and will not be repeated here.
  • Step 403 Generate an accident handling message for the traffic accident information sheet and accident-related information, and write the accident handling message into the message queue based on the accident level.
  • step 403 is similar to step 203 in the embodiment shown in FIG. 2 and will not be repeated here.
  • Step 404 In response to determining that the accident handling message is at the top of the message queue, determine whether to perform manual intervention according to the accident related information.
  • step 404 is similar to step 204 in the embodiment shown in FIG. 2 and will not be repeated here.
  • Step 405 in response to determining not to perform manual intervention, execute the following first processing operation steps 4051 to 4053.
  • Step 4051 Generate a first draft of the accident handling responsibility statement based on the accident-related information.
  • Step 4052 Send the first draft of the first accident handling responsibility letter to the first terminal associated with the vehicle identification.
  • Step 4053 in response to receiving the confirmation information sent by the first terminal for the first draft of the first accident handling responsibility letter, determine the first draft of the accident handling responsibility letter as the accident handling responsibility letter.
  • step 405 and step 4051 to step 4053 are similar to step 205 and step 2051 to step 2053 of the embodiment shown in FIG. 2 respectively, and will not be repeated here.
  • Step 406 in response to determining to perform manual intervention, perform the following second processing operation steps 4061 to 4063.
  • the execution subject may perform the following second processing operation steps 4061 to 4063.
  • Step 4061 Send the traffic accident information sheet and the accident-related information to the preset second terminal, so that the user using the second terminal can generate the first draft of the second accident handling responsibility letter based on the accident-related information.
  • the execution subject may send the above-mentioned traffic accident information sheet and the above-mentioned accident-related information to a preset second terminal, so that the user using the second terminal can generate the first draft of the second accident responsibility letter based on the accident-related information.
  • the user using the second terminal may be a traffic accident handler, for example, a traffic policeman.
  • the first draft of the second accident responsibility letter may include the time of the accident, the location of the accident, the vehicle identification of the vehicles involved in the accident, and the proportion of accident responsibility to be assumed by the vehicles involved in the accident.
  • Step 4062 Receive the first draft of the second accident handling responsibility letter sent by the second terminal, and send the first draft of the second accident handling responsibility letter to the first terminal associated with the vehicle identification.
  • the execution subject may receive the first draft of the second accident handling responsibility letter sent by the second terminal.
  • the execution body may also pre-store the association relationship between the vehicle identifier and the first terminal. In this way, the execution subject can send the first draft of the second accident handling responsibility letter to the first terminal associated with the vehicle identification in the traffic accident information sheet for display by the first terminal.
  • Step 4063 In response to receiving the confirmation information sent by the first terminal for the first draft of the second accident handling responsibility letter, determine the second accident handling responsibility draft as the accident handling responsibility letter.
  • the user using the first terminal can send the second accident handling report through the first terminal if he believes that the content in the second accident handling responsibility draft is correct.
  • Confirmation information for the first draft of the responsibility statement After receiving the confirmation information, the executive body may determine the first draft of the second accident handling responsibility letter as the accident handling responsibility letter.
  • the first terminal can send a reconsideration request for the first draft of the second accident handling responsibility statement.
  • the execution subject may send the reconsideration request to the second terminal for the user using the second terminal to further handle the traffic accident.
  • the above-mentioned second processing operation may also include the following content not shown in FIG. 4: in response to receiving an accident rescue instruction sent by the second terminal, sending an emergency response to the accident rescue instruction according to the accident rescue instruction
  • the terminal corresponding to the provided rescue organization sends a second rescue request.
  • the user using the second terminal can determine whether accident rescue is needed based on the traffic accident information sheet and accident related information displayed on the second terminal. If it is determined that accident rescue is needed, the accident rescue instruction can be sent through the second terminal.
  • the execution subject may send the second rescue request to the terminal corresponding to the preset rescue organization according to the accident rescue instruction.
  • the second rescue request includes the accident location in the traffic accident information sheet.
  • the above-mentioned rescue agencies may include road rescue agencies, medical rescue agencies, and so on.
  • the process 400 of the method for handling traffic accidents in this embodiment highlights the steps of manual intervention. Therefore, the solution described in this embodiment can send the traffic accident information sheet and accident-related information to the preset second terminal when manual intervention is required, so that users who use the second terminal can handle it, thereby improving traffic accidents. Accuracy of processing.
  • the present disclosure provides an embodiment of a device for handling traffic accidents.
  • the device embodiment corresponds to the method embodiment shown in FIG. 2.
  • the device can be applied to various electronic devices.
  • the apparatus 500 for handling traffic accidents in this embodiment includes: a receiving unit 501, a first determining unit 502, a writing unit 503, a second determining unit 504, and a first processing unit 505.
  • the receiving unit 501 is configured to receive an accident handling request sent by the vehicle-mounted terminal of the accident vehicle, where the accident handling request includes a traffic accident information sheet and information collected by the information collection equipment installed on the accident vehicle.
  • the information sheet includes the location of the accident, the level of the accident, and the vehicle identification of the vehicle involved in the accident;
  • the first determining unit 502 is configured to determine accident-related information, where the aforementioned accident-related information includes information collected by the information collection equipment installed on the aforementioned accident vehicle;
  • the writing unit 503 is configured to generate an accident handling message for the aforementioned traffic accident information sheet and the aforementioned accident-related information, and to write the aforementioned accident handling message into a message queue based on the aforementioned accident level;
  • the second determining unit 504 is configured to respond to the determination
  • the accident handling message is at the top of the message queue, and it is determined whether to perform manual intervention based on the accident related information;
  • the first processing unit 505 is configured to perform the following first processing operation in response to determining not to perform manual intervention: according to the accident related information Generate the first draft of the first accident handling responsibility letter; send the first draft of the first accident handling responsibility letter to the first terminal associated with the vehicle identification; in response to receiving the confirmation from
  • step 201, step 202, step 203, step 204, and step 205 in the embodiment corresponding to FIG. 2 respectively, which will not be repeated here.
  • the above-mentioned first processing unit 505 is further configured to: determine whether to perform on-site rescue according to the above-mentioned accident-related information; in response to determining to perform on-site rescue, correspond to a preset rescue organization
  • the terminal of sends a first rescue request, where the first rescue request includes the accident location.
  • the above-mentioned apparatus 500 further includes: a second processing unit (not shown in the figure), configured to perform the following second processing operations in response to determining to perform manual intervention:
  • the traffic accident information sheet and the above-mentioned accident-related information are sent to a preset second terminal, so that users who use the above-mentioned second terminal can generate a first draft of a second accident handling responsibility letter based on the above-mentioned accident-related information; receive the second form sent by the second terminal The first draft of the accident handling responsibility letter, and sending the first draft of the second accident handling responsibility letter to the first terminal associated with the vehicle identification; in response to receiving the confirmation information sent by the first terminal for the first draft of the second accident handling responsibility letter, The first draft of the above-mentioned second accident handling responsibility letter was determined as the accident handling responsibility letter.
  • the second processing unit is further configured to: in response to receiving the accident rescue instruction sent by the second terminal, correspond to a preset rescue organization according to the accident rescue instruction.
  • the terminal sends a second rescue request, where the second rescue request includes the accident location.
  • the above-mentioned device 500 further includes: a target vehicle determining unit (not shown in the figure), configured to determine where to go to the above-mentioned accident in response to receiving the above-mentioned traffic accident information sheet
  • the sending unit (not shown in the figure) is configured to send prompt information to the target terminal associated with the at least one target vehicle, wherein the prompt information includes the accident location and the accident level
  • the target terminal associated with the target vehicle includes an in-vehicle terminal installed in the target vehicle and a mobile terminal used by the driver of the target vehicle for navigation.
  • the first determining unit 502 is further configured to: determine whether the road monitoring device is included in the preset range of the accident location; The monitoring device obtains the video information collected by the road monitoring device within a preset time period including the accident time; and uses the video information and the information collected by the information collection device installed on the accident vehicle as accident-related information.
  • the first determining unit 502 is further configured to determine whether there is a nearby vehicle within the preset range of the accident vehicle when the accident occurs according to the accident location and the accident time; In response to determining that there is a nearby vehicle, an information acquisition request is sent to the adjacent vehicle, where the information acquisition request is used to acquire the video information collected by the video acquisition device installed on the adjacent vehicle within a preset time period including the accident time ; Receive the video information sent by the neighboring vehicles, and use the received video information and the information collected by the information collection equipment installed on the accident vehicle as accident-related information.
  • the accident level in the above-mentioned traffic accident information sheet is generated by the vehicle-mounted terminal of the above-mentioned accident vehicle in the following manner: in response to determining that a traffic accident has occurred, according to the information collected by the installed sensors , Determine the accident level.
  • the aforementioned device 500 further includes: an information receiving unit (not shown in the figure) configured to receive accident casualty information sent by the terminal corresponding to the aforementioned rescue organization; (Not shown in the figure), is configured to associate the accident casualty information with the traffic accident information sheet.
  • an information receiving unit (not shown in the figure) configured to receive accident casualty information sent by the terminal corresponding to the aforementioned rescue organization; (Not shown in the figure), is configured to associate the accident casualty information with the traffic accident information sheet.
  • the above-mentioned device 500 further includes: a request sending unit (not shown in the figure), configured to respond to the determination of the accident handling responsibility letter to a preset vehicle insurance agency The terminal sends a loss assessment request, where the above-mentioned loss assessment request is used to prompt the personnel of the vehicle insurance agency to assess the damage of the accident.
  • a request sending unit (not shown in the figure)
  • the terminal sends a loss assessment request, where the above-mentioned loss assessment request is used to prompt the personnel of the vehicle insurance agency to assess the damage of the accident.
  • the foregoing apparatus 500 further includes: a deleting unit (not shown in the figure), configured to respond to determining that the foregoing incident handling message is not at the top of the foregoing message queue, and receiving The self-resolution request sent by the first terminal associated with the vehicle identifier deletes the accident handling message from the message queue.
  • a deleting unit (not shown in the figure), configured to respond to determining that the foregoing incident handling message is not at the top of the foregoing message queue, and receiving The self-resolution request sent by the first terminal associated with the vehicle identifier deletes the accident handling message from the message queue.
  • FIG. 6 shows a schematic structural diagram of an electronic device (for example, the server in FIG. 1) 600 suitable for implementing embodiments of the present disclosure.
  • the server shown in FIG. 6 is only an example, and should not bring any limitation to the function and scope of use of the embodiments of the present disclosure.
  • the electronic device 600 may include a processing device (such as a central processing unit, a graphics processor, etc.) 601, which can be loaded into a random access device according to a program stored in a read-only memory (ROM) 602 or from a storage device 608.
  • the program in the memory (RAM) 603 executes various appropriate actions and processing.
  • the RAM 603 also stores various programs and data required for the operation of the electronic device 600.
  • the processing device 601, the ROM 602, and the RAM 603 are connected to each other through a bus 604.
  • An input/output (I/O) interface 605 is also connected to the bus 604.
  • the following devices can be connected to the I/O interface 605: including input devices 606 such as touch screen, touch pad, keyboard, mouse, camera, microphone, accelerometer, gyroscope, etc.; including, for example, liquid crystal display (LCD), speakers, vibration An output device 607 such as a device; a storage device 608 such as a magnetic tape and a hard disk; and a communication device 609.
  • the communication device 609 may allow the electronic device 600 to perform wireless or wired communication with other devices to exchange data.
  • FIG. 6 shows an electronic device 600 having various devices, it should be understood that it is not required to implement or have all the illustrated devices. It may alternatively be implemented or provided with more or fewer devices. Each block shown in FIG. 6 can represent one device, or can represent multiple devices as needed.
  • the process described above with reference to the flowchart can be implemented as a computer software program.
  • the embodiments of the present disclosure include a computer program product, which includes a computer program carried on a computer-readable medium, and the computer program contains program code for executing the method shown in the flowchart.
  • the computer program may be downloaded and installed from the network through the communication device 609, or installed from the storage device 608, or installed from the ROM 602.
  • the processing device 601 the above-mentioned functions defined in the method of the embodiment of the present disclosure are executed.
  • the computer-readable medium described in the embodiments of the present disclosure may be a computer-readable signal medium or a computer-readable storage medium, or any combination of the two.
  • the computer-readable storage medium may be, for example, but not limited to, an electric, magnetic, optical, electromagnetic, infrared, or semiconductor system, device, or device, or any combination of the above. More specific examples of computer-readable storage media may include, but are not limited to: electrical connections with one or more wires, portable computer disks, hard disks, random access memory (RAM), read-only memory (ROM), erasable Programmable read only memory (EPROM or flash memory), optical fiber, portable compact disk read only memory (CD-ROM), optical storage device, magnetic storage device, or any suitable combination of the above.
  • the computer-readable storage medium may be any tangible medium that contains or stores a program, and the program may be used by or in combination with an instruction execution system, apparatus, or device.
  • a computer-readable signal medium may include a data signal propagated in a baseband or as a part of a carrier wave, and a computer-readable program code is carried therein. This propagated data signal can take many forms, including but not limited to electromagnetic signals, optical signals, or any suitable combination of the foregoing.
  • the computer-readable signal medium may also be any computer-readable medium other than the computer-readable storage medium.
  • the computer-readable signal medium may send, propagate or transmit the program for use by or in combination with the instruction execution system, apparatus, or device .
  • the program code contained on the computer-readable medium can be transmitted by any suitable medium, including but not limited to: wire, optical cable, RF (Radio Frequency), etc., or any suitable combination of the above.
  • the above-mentioned computer-readable medium may be included in the above-mentioned electronic device; or it may exist alone without being assembled into the electronic device.
  • the above-mentioned computer-readable medium carries one or more programs, and when the above-mentioned one or more programs are executed by the electronic device, the electronic device: receives an accident handling request sent by the on-board terminal of the accident vehicle, wherein the accident handling request Including the traffic accident information sheet and the information collected by the information collection equipment installed on the accident vehicle.
  • the traffic accident information sheet includes the location of the accident, the level of the accident and the vehicle identification of the vehicles involved in the accident; determining the accident-related information, among which the above-mentioned accident-related information Including the information collected by the information collection equipment installed on the above-mentioned accident vehicle; generating the accident handling message for the above-mentioned traffic accident information sheet and the above-mentioned accident-related information, and writing the above-mentioned accident handling message to the message queue based on the above-mentioned accident level;
  • the above-mentioned accident handling message is at the top of the above-mentioned message queue, and it is determined whether manual intervention should be performed based on the above-mentioned accident-related information; in response to the determination of no manual intervention, the following first processing operation is performed: A first draft of the accident handling responsibility letter is generated based on the above-mentioned accident-related information Send the first draft of the first accident handling responsibility letter to the first terminal associated with the vehicle identification; in response to receiving the confirmation
  • the computer program code for performing the operations of the embodiments of the present disclosure can be written in one or more programming languages or a combination thereof, the programming languages including object-oriented programming languages-such as Java, Smalltalk, C++, It also includes a conventional procedural programming language, such as "C" language or similar programming languages.
  • the program code can be executed entirely on the user's computer, partly on the user's computer, executed as an independent software package, partly on the user's computer and partly executed on a remote computer, or entirely executed on the remote computer or server.
  • the remote computer can be connected to the user's computer through any kind of network including a local area network (LAN) or a wide area network (WAN), or it can be connected to an external computer (for example, using an Internet service provider to pass Internet connection).
  • LAN local area network
  • WAN wide area network
  • each block in the flowchart or block diagram may represent a module, program segment, or part of code, and the module, program segment, or part of code contains one or more for realizing the specified logical function Executable instructions.
  • the functions marked in the block may also occur in a different order from the order marked in the drawings. For example, two blocks shown in succession can actually be executed substantially in parallel, and they can sometimes be executed in the reverse order, depending on the functions involved.
  • each block in the block diagram and/or flowchart, and the combination of the blocks in the block diagram and/or flowchart can be implemented by a dedicated hardware-based system that performs the specified functions or operations Or it can be realized by a combination of dedicated hardware and computer instructions.
  • the units involved in the embodiments described in the present disclosure can be implemented in software or hardware.
  • the described unit may also be provided in the processor.
  • a processor includes a receiving unit, a first determining unit, a writing unit, a second determining unit, and a first processing unit.
  • the names of these units do not constitute a limitation on the unit itself under certain circumstances.
  • the receiving unit can also be described as "a unit that receives an accident handling request sent by an on-board terminal of an accident vehicle.”

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Abstract

本公开实施例公开了用于处理交通事故的方法和装置。该方法的一具体实施方式包括：接收事故车辆的车载终端发送的事故处理请求；确定事故相关信息；生成针对交通事故信息单和事故相关信息的事故处理消息，并基于事故等级将事故处理消息写入消息队列；响应于确定事故处理消息位于消息队列的首位，根据事故相关信息确定是否进行人工介入；响应于确定不进行人工介入，执行第一处理操作：根据事故相关信息生成第一事故处理责任书初稿；将第一事故处理责任书初稿发送给车辆标识所关联的第一终端；响应于接收到第一终端针对第一事故处理责任书初稿发送的确认信息，将第一事故处理责任书初稿确定为事故处理责任书。该实施方式提高了交通事故处理的效率。

Description

用于处理交通事故的方法和装置
本专利申请要求于2019年04月26日提交的、申请号为201910344307.6、发明名称为″用于处理交通事故的方法和装置″的中国专利申请的优先权，该申请的全文以引用的方式并入本申请中。
技术领域
本公开实施例涉及计算机技术领域，具体涉及用于处理交通事故的方法和装置。
背景技术
随着机动车数量的持续增加，道路安全和道路拥堵已经成为整个社会面临的重大民生问题。尤其是一些大城市，由于过量的机动车，导致交通堵塞，交通事故频发。车辆的日益增多，交通事故也逐渐增多。一旦发生交通事故，往往需要交通事故人员进行现场报警、拍照、叫救护车等等一系列繁琐的操作，这些操作需要占用大量的时间；往往会造成交通道路堵塞，降低道路运营效率，影响居民的生活和生产。
发明内容
本公开实施例提出了用于处理交通事故的方法和装置。
第一方面，本公开实施例提供了一种用于处理交通事故的方法，该方法包括：接收事故车辆的车载终端发送的事故处理请求，其中，上述事故处理请求包括交通事故信息单和所述事故车辆所安装的信息采集设备所采集的信息，上述交通事故信息单包括事故地点、事故等级和事故参与车辆的车辆标识；确定事故相关信息，其中，上述事故相关信息包括上述事故车辆所安装的信息采集设备所采集的信息；生成针对上述交通事故信息单和上述事故相关信息的事故处理消息，以及基于上述事故等级将上述事故处理消息写入消息队列；响应于确定上述事故处理消息位于上述消息队列的首位，根据上述事故相关信息确定是否进行人工介入；响应于确定不进行人工介入，执行以下第一处理操作：根据上述事故相关信息生成第一事故处理责任书初稿；将上述第一事故处理责任书初稿发送给上述车辆标识所关联的第一终端；响应于接收到上述第一终端针对上述第一事故处理责任书初稿发送的确认信息，将上述第一事故处理责任书初稿确定为事故处理责任书。
在一些实施例中，上述第一处理操作还包括：根据上述事故相关信息确定是否进行现场救援；响应于确定进行现场救援，向预设的救援机构所对应的终端发送第一救援请求，其中，上述第一救援请求包括上述事故地点。
在一些实施例中，上述方法还包括：响应于确定进行人工介入，执行以下第二处 理操作：将上述交通事故信息单和上述事故相关信息发送给预设的第二终端，以供使用上述第二终端的用户根据上述事故相关信息生成第二事故处理责任书初稿；接收上述第二终端发送的第二事故处理责任书初稿，以及将上述第二事故处理责任书初稿发送给上述车辆标识所关联的第一终端；响应于接收到上述第一终端针对上述第二事故处理责任书初稿发送的确认信息，将上述第二事故处理责任书初稿确定为事故处理责任书。
在一些实施例中，上述第二处理操作还包括：响应于接收到上述第二终端发送的事故救援指令，根据上述事故救援指令向预设的救援机构所对应的终端发送第二救援请求，其中，上述第二救援请求包括上述事故地点。
在一些实施例中，上述方法还包括：响应于接收到上述交通事故信息单，确定去往上述事故地点的至少一辆目标车辆；向上述至少一辆目标车辆所关联的目标终端发送提示信息，其中，上述提示信息包括上述事故地点和上述事故等级，目标车辆所关联的目标终端包括目标车辆所安装的车载终端和目标车辆的驾驶员用于导航的移动终端。
在一些实施例中，上述确定事故相关信息，包括：确定上述事故地点预设范围内是否包括道路监控设备；响应于确定上述事故地点预设范围内包括道路监控设备，获取包括上述事故时间在内的预设时间段内、上述道路监控设备采集的视频信息；将上述视频信息和上述事故车辆所安装的信息采集设备所采集的信息作为事故相关信息。
在一些实施例中，上述确定事故相关信息，包括：根据上述事故地点和上述事故时间，确定事故发生时上述事故车辆的预设范围内是否存在临近车辆；响应于确定存在临近车辆，向上述临近车辆发送信息获取请求，其中，上述信息获取请求用于获取包括上述事故时间在内的预设时间段内、上述临近车辆安装的视频采集设备采集的视频信息；接收上述临近车辆发送的视频信息，以及将接收的视频信息和上述事故车辆所安装的信息采集设备所采集的信息作为事故相关信息。
在一些实施例中，上述交通事故信息单中的事故等级是上述事故车辆的车载终端通过以下方式生成的：响应于确定发生交通事故，根据所安装的传感器采集的信息，确定事故等级。
在一些实施例中，上述方法还包括：接收上述救援机构所对应的终端发送的事故伤亡者信息；将上述事故伤亡者信息与上述交通事故信息单进行关联。
在一些实施例中，上述方法还包括：响应于确定事故处理责任书，向预设的车辆保险机构所对应的终端发送定损请求，其中，上述定损请求用于提示上述车辆保险机 构的人员对事故进行定损。
在一些实施例中，上述方法还包括：响应于确定上述事故处理消息不位于上述消息队列的首位，以及接收到上述车辆标识所关联的第一终端发送的自行解决请求，将上述事故处理消息从上述消息队列中删除。
第二方面，本公开实施例提供了一种用于处理交通事故的装置，上述装置包括：接收单元，被配置成接收事故车辆的车载终端发送的事故处理请求，其中，上述事故处理请求包括交通事故信息单和和所述事故车辆所安装的信息采集设备所采集的信息，上述交通事故信息单包括事故地点、事故等级和事故参与车辆的车辆标识；第一确定单元，被配置成确定事故相关信息，其中，上述事故相关信息包括上述事故车辆所安装的信息采集设备所采集的信息；写入单元，被配置成生成针对上述交通事故信息单和上述事故相关信息的事故处理消息，以及基于上述事故等级将上述事故处理消息写入消息队列；第二确定单元，被配置成响应于确定上述事故处理消息位于上述消息队列的首位，根据上述事故相关信息确定是否进行人工介入；第一处理单元，被配置成响应于确定不进行人工介入，执行以下第一处理操作：根据上述事故相关信息生成第一事故处理责任书初稿；将上述第一事故处理责任书初稿发送给上述车辆标识所关联的第一终端；响应于接收到上述第一终端针对上述第一事故处理责任书初稿发送的确认信息，将上述第一事故处理责任书初稿确定为事故处理责任书。
在一些实施例中，上述第一处理单元进一步被配置成：根据上述事故相关信息确定是否进行现场救援；响应于确定进行现场救援，向预设的救援机构所对应的终端发送第一救援请求，其中，上述第一救援请求包括上述事故地点。
在一些实施例中，上述装置还包括：第二处理单元，被配置成响应于确定进行人工介入，执行以下第二处理操作：将上述交通事故信息单和上述事故相关信息发送给预设的第二终端，以供使用上述第二终端的用户根据上述事故相关信息生成第二事故处理责任书初稿；接收上述第二终端发送的第二事故处理责任书初稿，以及将上述第二事故处理责任书初稿发送给上述车辆标识所关联的第一终端；响应于接收到上述第一终端针对上述第二事故处理责任书初稿发送的确认信息，将上述第二事故处理责任书初稿确定为事故处理责任书。
在一些实施例中，上述第二处理单元进一步被配置成：响应于接收到上述第二终端发送的事故救援指令，根据上述事故救援指令向预设的救援机构所对应的终端发送第二救援请求，其中，上述第二救援请求包括上述事故地点。
在一些实施例中，上述装置还包括：目标车辆确定单元，被配置成响应于接收到 上述交通事故信息单，确定去往上述事故地点的至少一辆目标车辆；发送单元，被配置成向上述至少一辆目标车辆所关联的目标终端发送提示信息，其中，上述提示信息包括上述事故地点和上述事故等级，目标车辆所关联的目标终端包括目标车辆所安装的车载终端和目标车辆的驾驶员用于导航的移动终端。
在一些实施例中，上述第一确定单元进一步被配置成：确定上述事故地点预设范围内是否包括道路监控设备；响应于确定上述事故地点预设范围内包括道路监控设备，获取包括上述事故时间在内的预设时间段内、上述道路监控设备采集的视频信息；将上述视频信息和上述事故车辆所安装的信息采集设备所采集的信息作为事故相关信息。
在一些实施例中，上述第一确定单元进一步被配置成：根据上述事故地点和上述事故时间，确定事故发生时上述事故车辆的预设范围内是否存在临近车辆；响应于确定存在临近车辆，向上述临近车辆发送信息获取请求，其中，上述信息获取请求用于获取包括上述事故时间在内的预设时间段内、上述临近车辆安装的视频采集设备采集的视频信息；接收上述临近车辆发送的视频信息，以及将接收的视频信息和上述事故车辆所安装的信息采集设备所采集的信息作为事故相关信息。
在一些实施例中，上述交通事故信息单中的事故等级是上述事故车辆的车载终端通过以下方式生成的：响应于确定发生交通事故，根据所安装的传感器采集的信息，确定事故等级。
在一些实施例中，上述装置还包括：信息接收单元，被配置成接收上述救援机构所对应的终端发送的事故伤亡者信息；关联单元，被配置成将上述事故伤亡者信息与上述交通事故信息单进行关联。
在一些实施例中，上述装置还包括：请求发送单元，被配置成响应于确定事故处理责任书，向预设的车辆保险机构所对应的终端发送定损请求，其中，上述定损请求用于提示上述车辆保险机构的人员对事故进行定损。
在一些实施例中，上述装置还包括：删除单元，被配置成响应于确定上述事故处理消息不位于上述消息队列的首位，以及接收到上述车辆标识所关联的第一终端发送的自行解决请求，将上述事故处理消息从上述消息队列中删除。
第三方面，本公开实施例提供了一种服务器，该服务器包括：一个或多个处理器；存储装置，其上存储有一个或多个程序，当上述一个或多个程序被上述一个或多个处理器执行时，使得上述一个或多个处理器实现如第一方面中任一实现方式描述的方法。
第四方面，本公开实施例提供了一种计算机可读介质，其上存储有计算机程序， 其中，该计算机程序被处理器执行时实现如第一方面中任一实现方式描述的方法。
本公开实施例提供的用于处理交通事故的方法和装置，首先，接收事故车辆的车载终端发送的事故处理请求，其中，事故处理请求包括交通事故信息单和传感器信息。而后，确定事故相关信息。然后，生成针对交通事故信息单和事故相关信息的事故处理消息，并基于事故等级将事故处理消息写入消息队列。如果确定上述事故处理消息位于消息队列的首位，则根据事故相关信息确定是否进行人工介入。如果确定不进行人工介入，则执行以下第一处理操作：一)根据事故相关信息生成第一事故处理责任书初稿；二)将第一事故处理责任书初稿发送给车辆标识所关联的第一终端；三)响应于接收到第一终端针对第一事故处理责任书初稿发送的确认信息，将第一事故处理责任书初稿确定为事故处理责任书。从而简化了交通事故处理的流程，提高了交通事故处理的效率。
附图说明
通过阅读参照以下附图所作的对非限制性实施例所作的详细描述，本公开的其它特征、目的和优点将会变得更明显：
图1是本公开的一个实施例可以应用于其中的示例性系统架构图；
图2是根据本公开的用于处理交通事故的方法的一个实施例的流程图；
图3是根据本公开的用于处理交通事故的方法的一个应用场景的示意图；
图4是根据本公开的用于处理交通事故的方法的又一个实施例的流程图；
图5是根据本公开的用于处理交通事故的装置的一个实施例的结构示意图；
图6是适于用来实现本公开实施例的服务器的计算机系统的结构示意图。
具体实施方式
下面结合附图和实施例对本公开作进一步的详细说明。可以理解的是，此处所描述的具体实施例仅仅用于解释相关发明，而非对该发明的限定。另外还需要说明的是，为了便于描述，附图中仅示出了与有关发明相关的部分。
需要说明的是，在不冲突的情况下，本公开中的实施例及实施例中的特征可以相互组合。下面将参考附图并结合实施例来详细说明本公开。
图1示出了可以应用本公开实施例的用于处理交通事故的方法或用于处理交通事故的装置的示例性系统架构100。
如图1所示，系统架构100可以包括车辆101、102，终端设备103，网络104和服务器105。网络104用以在车辆101、102和服务器105之间，以及终端设备103和服务器105提供通信链路的介质。网络104可以包括各种连接类型，例如有线、无线 通信链路或者光纤电缆等等。
车辆101、102上可以安装有各种电子装置，例如，车载终端、图像采集设备(例如摄像头)、传感器等等。作为示例，车载终端可以接收图像采集设备(例如摄像头)、传感器等采集的信息，并对接收的信息进行分析等处理。
车辆101、102可以是各种车辆，包括但不限于大型客车、牵引车、城市公交车、中型客车、大型货车、小型汽车、小型自动档汽车、自动驾驶车辆或其它智能车辆等等。
用户可以使用终端设备103通过网络104与服务器105交互，以接收或发送消息等。终端设备103上可以安装有各种通讯客户端应用，例如地图类应用、购物类应用、搜索类应用、即时通信工具、邮箱客户端、社交平台软件等。
终端设备103可以是硬件，也可以是软件。当终端设备103为硬件时，可以是具有显示屏并且支持信息发送的各种电子设备，包括但不限于智能手机、平板电脑、膝上型便携计算机和台式计算机等等。当终端设备103为软件时，可以安装在上述所列举的电子设备中。其可以实现成多个软件或软件模块(例如用来提供分布式服务)，也可以实现成单个软件或软件模块。在此不做具体限定。
服务器105可以是提供各种服务的服务器，例如对车辆101、102的车载终端发送的事情处理请求进行处理的后台服务器。后台服务器可以对接收到的事情处理请求等数据进行分析等处理，并将处理结果(例如第一事故处理责任书初稿)反馈给终端设备103。
需要说明的是，服务器105可以是硬件，也可以是软件。当服务器105为硬件时，可以实现成多个服务器组成的分布式服务器集群，也可以实现成单个服务器。当服务器105为软件时，可以实现成多个软件或软件模块(例如用来提供分布式服务)，也可以实现成单个软件或软件模块。在此不做具体限定。
应该理解，图1中的车辆、终端设备、网络和服务器的数目仅仅是示意性的。根据实现需要，可以具有任意数目的车辆、终端设备、网络和服务器。
需要说明的是，本公开实施例所提供的用于处理交通事故的方法一般由服务器105执行，相应地，用于处理交通事故的装置一般设置于服务器105中。
继续参考图2，示出了根据本公开的用于处理交通事故的方法的一个实施例的流程200。该用于处理交通事故的方法，包括以下步骤：
步骤201，接收事故车辆的车载终端发送的事故处理请求。
在本实施例中，用于处理交通事故的方法的执行主体(例如图1所示的服务器105) 可以接收事故车辆的车载终端发送的事故处理请求。这里，事故处理请求可以包括交通事故信息单和事故车辆所安装的信息采集设备所采集的信息。在这里，事故车辆所安装的信息采集设备可以包括图像采集设备(例如摄像头)、各种传感器等。作为示例，上述交通事故信息单可以是记载有各种交通事故信息的列表。交通事故信息单可以包括事故时间、事故地点、事故等级、事故参与车辆的车辆标识等等。作为示例，执行主体还可以将同一事故地点发生在预设时间内(例如，几分钟内)的多起事故(例如，多车追尾事故)的事故信息进行合并，以综合分析多起事故之间的关联。
实践中，车辆的车载终端可以通过各种方式确定车辆是否发生事故。作为一个示例，车辆的车载终端可以根据车辆所安装的传感器采集的信息确定车辆是否发生事故。例如，车载终端可以根据车辆所安装的碰撞传感器检测到的车辆碰撞的强度信号，判断车辆是否发生事故。作为另一个示例，车辆的车载终端可以接收车辆使用人员(例如，车辆驾驶人员、车辆乘坐人员等等)所发送的事故报警信息，该事故报警信息可以是车辆使用人员在确定车辆发生事故后发送的。车载终端在接收到事故报警信息之后，可以确定车辆发生事故。
车辆的车载终端在确定车辆发生事故之后，可以通过各种方式确定交通事故信息。举例来说，车载终端可以将确定事故发生的时刻，作为事故时间。车载终端可以将确定事故发生的时刻，车辆所安装的定位系统所定位的位置作为事故地点。车辆的车载终端可以根据车辆所安装的碰撞传感器检测到的车辆碰撞的强度信号，确定事故等级。通常，碰撞的强度越大，事故越严重，事故等级就越高。车辆终端可以将所在车辆的车辆标识(例如，车牌号)作为事故参与车辆的车辆标识。此外，车辆终端还可以根据车辆所安装的图像采集设备采集的图像，识别与所在车辆发生碰撞或剐蹭的车辆的车辆标识，并将识别的车辆标识作为事故参与车辆的车辆标识。
在本实施例的一些可选的实现方式中，上述交通事故信息单中的事故等级可以是上述事故车辆的车载终端通过以下方式生成的：响应于确定发生交通事故，根据所安装的传感器采集的信息，确定事故等级。
在本实现方式中，如果确定发生交通事故，事故车辆的车载终端可以根据所安装的传感器采集的信息，确定事故等级。作为一个示例，车载终端可以根据车辆所安装的压力传感器采集的压力值，确定车辆受到的压力大小，并根据压力大小确定事故等级。通常，采集的压力值超过正常的压力值越大，事故越严重，事故等级越高。作为另一个示例，车载终端可以根据车辆所安装的红外热成像设备采集的图像确定与事故车辆发生碰撞的是否为人体，如果为人体，则确定事故等级较高。
步骤202，确定事故相关信息。
在本实施例中，执行主体在接收到事故车辆的车载终端发送的事故处理请求之后，可以确定与事故相关的事故相关信息。事故相关信息可以用于作为判断事故责任的依据。事故相关信息可以包括事故车辆发送的其所安装的各种信息采集设备所采集的信息。例如，摄像头采集的视频，压力传感器采集的压力值，车速传感器采集的速度值等等。
在本实施例的一些可选的实现方式中，上述步骤202可以具体如下进行：
首先，确定事故地点预设范围内是否包括道路监控设备。
在本实现方式中，执行主体可以根据交通事故信息单中的事故地点，确定事故地点预设范围内是否包括道路监控设备。这里，上述预设范围可以根据实际需要进行设定。作为示例，道路监控设备可以包括道路监控摄像机。
然后，响应于确定事故地点预设范围内包括道路监控设备，获取包括事故时间在内的预设时间段内、道路监控设备采集的视频信息。
在本实现方式中，如果确定事故地点预设范围内包括道路监控设备，则执行主体可以获取包括事故时间在内的预设时间段内、道路监控设备采集的视频信息。作为示例，执行主体可以获取事故时间之前预设时长、事故时间、以及事故时间之后预设时长内道路监控设备采集的视频信息。
最后，将视频信息和事故车辆所安装的信息采集设备所采集的信息作为事故相关信息。
在实现方式中，执行主体可以将获取的视频信息和上述事故车辆所安装的信息采集设备所采集的信息一起作为事故相关信息。本实现方式可以将道路监控设备采集的视频信息作为事故相关信息，丰富了事故相关信息，从而提高了事故责任判断的准确性。
在本实施例的一些可选的实现方式中，上述步骤202还可以具体如下进行：
首先，根据事故地点和事故时间，确定事故发生时事故车辆的预设范围内是否存在临近车辆。
在本实现方式中，执行主体可以接收道路上行驶的各车辆实时发送的定位数据。这样，执行主体可以根据交通事故信息单中的事故地点和事故时间，确定事故发生时事故车辆的预设范围内是否存在临近车辆。作为示例，执行主体可以确定在事故时间的时间点，以事故地点为圆心、以预设距离为半径的范围内，是否存在车辆，如果存在，则该车辆为临近车辆。
然后，响应于确定存在临近车辆，向临近车辆发送信息获取请求。
在本实现方式中，如果确定存在临近车辆，则执行主体可以向临近车辆发送信息获取请求。该信息获取请求可以用于获取包括事故时间在内的预设时间段内、临近车辆安装的视频采集设备采集的视频信息。
最后，接收临近车辆发送的视频信息，以及将接收的视频信息和事故车辆所安装的信息采集设备所采集的信息作为事故相关信息。
在本实现方式中，执行主体可以接收临近车辆发送的视频信息，并将接收的视频信息和上述事故车辆所安装的信息采集设备所采集的信息一起作为事故相关信息。本实现方式可以将临近车辆采集的视频信息作为事故相关信息，丰富了事故相关信息，从而提高了事故责任判断的准确性。
步骤203，生成针对交通事故信息单和事故相关信息的事故处理消息，以及基于事故等级将事故处理消息写入消息队列。
在本实施例中，执行主体可以生成针对上述交通事故信息单和上述事故相关信息的事故处理消息。该事故处理消息用于指示对交通事故信息单和事故相关信息进行处理。之后，执行主体可以根据事故等级将事故处理消息写入消息队列。通常，事故等级越高，表示事故越严重，越需要尽快处理。因此，在将事故处理消息写入消息队列时，事故等级越高，事故处理消息写入的消息队列的位置越靠前。
步骤204，响应于确定事故处理消息位于消息队列的首位，根据事故相关信息确定是否进行人工介入。
在本实施例中，如果确定上述事故处理消息位于上述消息队列的首位，执行主体可以通过各种方式根据事故相关信息确定是否进行人工介入。以上述事故相关信息为事故车辆所拍摄的视频为例，上述执行主体可以对视频中出现的事故参与车辆进行识别，根据识别结果确定事故参与车辆是否出现预设方式的违规行驶，例如，逆向行驶、压线行驶等等。如果确定事故参与车辆出现预设方式的违规行驶，则确定不进行人工介入。这里，预设方式的违规行驶可以根据实际需要进行设定。
步骤205，响应于确定不进行人工介入，执行以下第一处理操作步骤2051～2053。
在本实施例中，如果确定不进行人工介入，则执行主体可以执行以下第一处理操作步骤2051～2053。
步骤2051，根据事故相关信息生成第一事故处理责任书初稿。
在本实施例中，执行主体可以首先对事故相关信息进行各种分析处理，并根据分析处理结果确定各个事故参与车辆是否存在违规行驶，以及存在何种方式的违规行驶。 之后，执行主体可以基于预先存储责任划分规则，对各个事故参与车辆进行责任划分。这里，责任划分规则可以用于表征违规行驶方式和所承担的事故责任比例之间的对应关系。例如，以事故参与车辆一方为逆向行驶的事故场景为例，责任划分规则可以规则逆向行驶的事故参与车辆所承担的事故责任比例为百分之百。然后，执行主体可以根据各个事故参与车辆的责任划分结果生成第一事故处理责任书初稿。作为示例，该第一事故处理责任书初稿可以包括事故时间、事故地点、事故参与车辆的车辆标识、以及各个事故参与车辆所要承担的事故责任比例。
步骤2052，将第一事故处理责任书初稿发送给车辆标识所关联的第一终端。
在本实施例中，执行主体内部可以预先存储有车辆标识与第一终端的关联关系。作为示例，第一终端可以是车辆所有者或车辆使用者所使用的终端。例如，执行主体内部可以预先存储有车牌号与车主手机号或账号的关联关系。这样，执行主体可以将第一事故处理责任书初稿发送给车辆标识所关联的第一终端，以供第一终端进行显示。
步骤2053，响应于接收到第一终端针对第一事故处理责任书初稿发送的确认信息，将第一事故处理责任书初稿确定为事故处理责任书。
在本实施例中，使用第一终端的用户在查看了第一事故处理责任书初稿后，如果认为第一事故处理责任书初稿中的内容无误，则可以通过第一终端发送针对第一事故处理责任书初稿的确认信息。执行主体接收到该确认信息后，可以将第一事故处理责任书初稿确定为事故处理责任书。即，执行主体可以将用户确认后的第一事故处理责任书初稿作为对事故进行处理的最终的事故处理责任书。
实践中，如果使用第一终端的用户认为第一事故处理责任书初稿中的内容有误，则可以通过第一终端发送针对第一事故处理责任书初稿复议请求。响应于接收到针对第一事故处理责任书初稿的复议请求，执行主体可以将第一事故处理责任书初稿、交通事故信息单和事故相关信息推送给预设的第二终端，以供第二终端用户对交通事故进行进一步的处理。这里，第二终端可以是交通事故处理人员(例如，交警)使用的终端。
在本实施例的一些可选的实现方式中，上述第一处理操作还可以包括图2中未示出的以下内容：
首先，根据事故相关信息确定是否进行现场救援。
在本实现方式中，执行主体可以通过各种方式根据事故相关信息确定是否进行现场救援。以上述事故相关信息为事故车辆所拍摄的视频为例，执行主体可以根据视频中的视频帧检测事故车辆的损伤程度，并根据事故车辆的损伤程度确定是否进行现场 救援。作为示例，可以基于深度学习模型检测事故车辆的损伤程度。执行主体还可以对视频的视频帧进行人体识别和人体行为识别等等，从而判断事故现场是否有人员受伤。如果有人员受伤，则确定进行现场救援。
然后，响应于确定进行现场救援，向预设的救援机构所对应的终端发送第一救援请求。
在本实现方式中，如果确定进行现场救援，则执行主体可以向预设的救援机构所对应的终端发送第一救援请求。其中，上述第一救援请求可以包括交通事故信息单中的事故地点。实践中，上述救援机构可以包括道路救援机构和医疗救援机构等等。通过本实现方式，执行主体在确定进行现场救援后，自动向救援机构所对应的终端发送第一救援请求，从而提高了事故参与车辆和事故参与人员的安全性，尤其是在事故参与人员不具备行为能力的情况下，提高了救援效率。
在一些可选的实现方式中，上述用于处理交通事故的方法还可以包括图2中未示出的以下内容：
首先，接收救援机构所对应的终端发送的事故伤亡者信息。
在本实现方式中，执行主体可以接收救援机构所对应的终端发送的事故伤亡者信息。这里，事故伤亡者信息可以包括伤亡者姓名、年龄、性别等等。
然后，将事故伤亡者信息与交通事故信息单进行关联。
在本实现方式中，执行主体可以将接收到的事故伤亡者信息与上述交通事故信息单进行关联。
在本实施例的一些可选的实现方式中，上述用于处理交通事故的方法还可以包括图2中未示出的以下内容：
首先，响应于接收到交通事故信息单，确定去往事故地点的至少一辆目标车辆。
在本实现方式中，响应于接收到上述交通事故信息单，执行主体可以根据道路上的各车辆上传的定位数据确定正在去往或者已经去往上述事故地点的至少一辆目标车辆。在这里，目标车辆可以是指正在去往或者已经去往事故地点的车辆。
然后，向至少一辆目标车辆所关联的目标终端发送提示信息。
在本实现方式中，执行主体可以向上述至少一辆目标车辆所关联的目标终端发送提示信息。在这里，上述提示信息可以包括上述交通事故信息单中的事故地点和事故等级。提示信息用于提示使用目标终端的用户上述事故地点发生上述事故等级的事故。实践中，目标车辆所关联的目标终端可以包括目标车辆所安装的车载终端和目标车辆的驾驶员用于导航的移动终端。通过本实现方式，可以提示去往事故地点的目标车辆 事故地点发生事故，从而建议去往事故地点的车辆选择绕行，避免事故地点道路拥堵。
在本实施例的一些可选的实现方式中，上述用于处理交通事故的方法还可以包括图2中未示出的以下内容：响应于确定事故处理责任书，向预设的车辆保险机构所对应的终端发送定损请求。
在本实现方式中，如果确定了事故处理责任书，执行主体可以向预设的车辆保险机构所对应的终端发送定损请求。在这里，上述预设的车辆保险单位可以是事故参与车辆所投保的保险单位。上述定损请求可以用于提示上述车辆保险机构的人员对事故进行定损。作为一个示例，定损请求可以包括交通事故信息单和事故相关信息，这样，车辆保险机构的人员可以对事故进行远程定损。作为另一个示例，定损请求可以包括事故车辆的维修点信息，这样，车辆保险机构的人员可以到事故车辆的维修点对事故车辆进行定损。
在本实施例的一些可选的实现方式中，上述用于处理交通事故的方法还可以包括图2中未示出的以下内容：响应于确定事故处理消息不位于消息队列的首位，以及接收到车辆标识所关联的第一终端发送的自行解决请求，将事故处理消息从消息队列中删除。
在本实现方式中，如果确定上述事故处理消息不位于上述消息队列的首位，且接收到交通事故信息单中的车辆标识所关联的第一终端发送的自行解决请求，则执行主体可以将上述事故处理消息从消息队列中删除。实践中，如果事故参与车辆的使用者想要私下处理事故，则可以通过车辆标识所关联的第一终端发送自行解决请求，从而申请私下解决。
继续参见图3，图3是根据本实施例的用于处理交通事故的方法的应用场景的一个示意图。在图3的应用场景中，服务器301接收事故车辆302的车载终端发送的事故处理请求，其中，事故处理请求包括交通事故信息单和事故车辆302所安装的信息采集设备所采集的信息，交通事故信息单可以包括事故时间、事故等级和事故参与车辆的车辆标识。其次，服务器301可以确定事故相关信息，其中，事故相关信息可以包括事故车辆302所安装的信息采集设备所采集的信息。再次，服务器301生成针对交通事故信息单和事故相关信息的事故处理消息，并基于事故等级将事故处理消息写入消息队列。然后，响应于确定上述事故处理消息位于消息队列的首位，服务器301根据事故相关信息确定是否进行人工介入。如果确定进行人工介入，则服务器301可以执行以下第一处理操作：一)根据事故相关信息生成第一事故处理责任书初稿；二)将第一事故处理责任书初稿发送给车辆标识所关联的第一终端303；三)响应于接收 到第一终端303针对第一事故处理责任书初稿发送的确认信息，将第一事故处理责任书初稿确定为事故处理责任书。
本公开的上述实施例提供的方法可以根据事故车辆的车载终端发送的事故处理请求自动生成第一事故处理责任书初稿，并根据第一终端发送的确认信息，将第一事故处理责任书初稿确定为事故处理责任书，整个处理过程只需要使用第一终端的用户发送确认信息，从而简化了交通事故处理的流程，提高了交通事故处理的效率。
进一步参考图4，其示出了用于处理交通事故的方法的又一个实施例的流程400。该用于处理交通事故的方法的流程400，包括以下步骤：
步骤401，接收事故车辆的车载终端发送的事故处理请求。
在本实施例中，步骤401与图2所示实施例的步骤201类似，此处不再赘述。
步骤402，确定事故相关信息。
在本实施例中，步骤402与图2所示实施例的步骤202类似，此处不再赘述。
步骤403，生成针对交通事故信息单和事故相关信息的事故处理消息，以及基于事故等级将事故处理消息写入消息队列。
在本实施例中，步骤403与图2所示实施例的步骤203类似，此处不再赘述。
步骤404，响应于确定事故处理消息位于消息队列的首位，根据事故相关信息确定是否进行人工介入。
在本实施例中，步骤404与图2所示实施例的步骤204类似，此处不再赘述。
步骤405，响应于确定不进行人工介入，执行以下第一处理操作步骤4051～步骤4053。
步骤4051，根据事故相关信息生成第一事故处理责任书初稿。
步骤4052，将第一事故处理责任书初稿发送给车辆标识所关联的第一终端。
步骤4053，响应于接收到第一终端针对第一事故处理责任书初稿发送的确认信息，将第一事故处理责任书初稿确定为事故处理责任书。
在本实施例中，步骤405以及步骤4051～步骤4053分别与图2所示实施例的步骤205以及步骤2051～步骤2053类似，此处不再赘述。
步骤406，响应于确定进行人工介入，执行以下第二处理操作步骤4061～步骤4063。
在本实施例中，如果确定进行人工介入，则执行主体可以执行以下第二处理操作步骤4061～步骤4063。
步骤4061，将交通事故信息单和事故相关信息发送给预设的第二终端，以供使用 第二终端的用户根据事故相关信息生成第二事故处理责任书初稿。
在本实施例中，执行主体可以将上述交通事故信息单和上述事故相关信息发送给预设的第二终端，以供使用第二终端的用户根据事故相关信息生成第二事故责任书初稿。这里，使用第二终端的用户可以是交通事故处理人员，例如，交警。作为示例，第二事故责任书初稿可以包括事故时间、事故地点、事故参与车辆的车辆标识、以及各个事故参与车辆所要承担的事故责任比例。
步骤4062，接收第二终端发送的第二事故处理责任书初稿，以及将第二事故处理责任书初稿发送给车辆标识所关联的第一终端。
在本实施例中，执行主体可以接收第二终端发送的第二事故处理责任书初稿。执行主体内部还可以预先存储有车辆标识与第一终端的关联关系。这样，执行主体可以将该第二事故处理责任书初稿发送给交通事故信息单中的车辆标识所关联的第一终端，以供第一终端进行显示。
步骤4063，响应于接收到第一终端针对第二事故处理责任书初稿发送的确认信息，将第二事故处理责任书初稿确定为事故处理责任书。
在本实施例中，使用第一终端的用户在查看了第二事故处理责任书初稿后，如果认为第二事故处理责任书初稿中的内容无误，则可以通过第一终端发送针对第二事故处理责任书初稿的确认信息。执行主体接收到该确认信息后，可以将第二事故处理责任书初稿确定为事故处理责任书。
实践中，如果使用第一终端的用户认为第二事故处理责任书初稿中的内容有误，则可以通过第一终端发送针对第二事故处理责任书初稿复议请求。响应于接收到针对第二事故处理责任书初稿的复议请求，执行主体可以将该复议请求发送给第二终端，以供使用第二终端的用户对交通事故进行进一步的处理。
在本实施例的一些可选的实现方式中，上述第二处理操作还可以包括图4中未示出的以下内容：响应于接收到第二终端发送的事故救援指令，根据事故救援指令向预设的救援机构所对应的终端发送第二救援请求。
在本实现方式中，使用第二终端的用户可以根据第二终端所显示的交通事故信息单和事故相关信息，判断是否需要进行事故救援。如果判断需要进行事故救援，则可以通过第二终端发送事故救援指令。执行主体可以根据事故救援指令向预设的救援机构所对应的终端发送第二救援请求。其中，该第二救援请求包括交通事故信息单中的事故地点。实践中，上述救援机构可以包括道路救援机构和医疗救援机构等等。
从图4中可以看出，与图2对应的实施例相比，本实施例中的用于处理交通事故 的方法的流程400突出了人工介入的步骤。由此，本实施例描述的方案可以在需要人工介入时，将交通事故信息单和事故相关信息发送给预设的第二终端，以供使用第二终端的用户进行处理，从而提高了交通事故处理的准确性。
进一步参考图5，作为对上述各图所示方法的实现，本公开提供了一种用于处理交通事故的装置的一个实施例，该装置实施例与图2所示的方法实施例相对应，该装置具体可以应用于各种电子设备中。
如图5所示，本实施例的用于处理交通事故的装置500包括：接收单元501、第一确定单元502、写入单元503、第二确定单元504和第一处理单元505。其中，接收单元501被配置成接收事故车辆的车载终端发送的事故处理请求，其中，上述事故处理请求包括交通事故信息单和和上述事故车辆所安装的信息采集设备所采集的信息，上述交通事故信息单包括事故地点、事故等级和事故参与车辆的车辆标识；第一确定单元502被配置成确定事故相关信息，其中，上述事故相关信息包括上述事故车辆所安装的信息采集设备所采集的信息；写入单元503被配置成生成针对上述交通事故信息单和上述事故相关信息的事故处理消息，以及基于上述事故等级将上述事故处理消息写入消息队列；第二确定单元504被配置成响应于确定上述事故处理消息位于上述消息队列的首位，根据上述事故相关信息确定是否进行人工介入；第一处理单元505被配置成响应于确定不进行人工介入，执行以下第一处理操作：根据上述事故相关信息生成第一事故处理责任书初稿；将上述第一事故处理责任书初稿发送给上述车辆标识所关联的第一终端；响应于接收到上述第一终端针对上述第一事故处理责任书初稿发送的确认信息，将上述第一事故处理责任书初稿确定为事故处理责任书。
在本实施例中，用于处理交通事故的装置500的接收单元501、第一确定单元502、写入单元503、第二确定单元504和第一处理单元505的具体处理及其所带来的技术效果可分别参考图2对应实施例中步骤201、步骤202、步骤203、步骤204和步骤205的相关说明，在此不再赘述。
在本实施例的一些可选的实现方式中，上述第一处理单元505进一步被配置成：根据上述事故相关信息确定是否进行现场救援；响应于确定进行现场救援，向预设的救援机构所对应的终端发送第一救援请求，其中，上述第一救援请求包括上述事故地点。
在本实施例的一些可选的实现方式中，上述装置500还包括：第二处理单元(图中未示出)，被配置成响应于确定进行人工介入，执行以下第二处理操作：将上述交通事故信息单和上述事故相关信息发送给预设的第二终端，以供使用上述第二终端的用 户根据上述事故相关信息生成第二事故处理责任书初稿；接收上述第二终端发送的第二事故处理责任书初稿，以及将上述第二事故处理责任书初稿发送给上述车辆标识所关联的第一终端；响应于接收到上述第一终端针对上述第二事故处理责任书初稿发送的确认信息，将上述第二事故处理责任书初稿确定为事故处理责任书。
在本实施例的一些可选的实现方式中，上述第二处理单元进一步被配置成：响应于接收到上述第二终端发送的事故救援指令，根据上述事故救援指令向预设的救援机构所对应的终端发送第二救援请求，其中，上述第二救援请求包括上述事故地点。
在本实施例的一些可选的实现方式中，上述装置500还包括：目标车辆确定单元(图中未示出)，被配置成响应于接收到上述交通事故信息单，确定去往上述事故地点的至少一辆目标车辆；发送单元(图中未示出)，被配置成向上述至少一辆目标车辆所关联的目标终端发送提示信息，其中，上述提示信息包括上述事故地点和上述事故等级，目标车辆所关联的目标终端包括目标车辆所安装的车载终端和目标车辆的驾驶员用于导航的移动终端。
在本实施例的一些可选的实现方式中，上述第一确定单元502进一步被配置成：确定上述事故地点预设范围内是否包括道路监控设备；响应于确定上述事故地点预设范围内包括道路监控设备，获取包括上述事故时间在内的预设时间段内、上述道路监控设备采集的视频信息；将上述视频信息和上述事故车辆所安装的信息采集设备所采集的信息作为事故相关信息。
在本实施例的一些可选的实现方式中，上述第一确定单元502进一步被配置成：根据上述事故地点和上述事故时间，确定事故发生时上述事故车辆的预设范围内是否存在临近车辆；响应于确定存在临近车辆，向上述临近车辆发送信息获取请求，其中，上述信息获取请求用于获取包括上述事故时间在内的预设时间段内、上述临近车辆安装的视频采集设备采集的视频信息；接收上述临近车辆发送的视频信息，以及将接收的视频信息和上述事故车辆所安装的信息采集设备所采集的信息作为事故相关信息。
在本实施例的一些可选的实现方式中，上述交通事故信息单中的事故等级是上述事故车辆的车载终端通过以下方式生成的：响应于确定发生交通事故，根据所安装的传感器采集的信息，确定事故等级。
在本实施例的一些可选的实现方式中，上述装置500还包括：信息接收单元(图中未示出)，被配置成接收上述救援机构所对应的终端发送的事故伤亡者信息；关联单元(图中未示出)，被配置成将上述事故伤亡者信息与上述交通事故信息单进行关联。
在本实施例的一些可选的实现方式中，上述装置500还包括：请求发送单元(图 中未示出)，被配置成响应于确定事故处理责任书，向预设的车辆保险机构所对应的终端发送定损请求，其中，上述定损请求用于提示上述车辆保险机构的人员对事故进行定损。
在本实施例的一些可选的实现方式中，上述装置500还包括：删除单元(图中未示出)，被配置成响应于确定上述事故处理消息不位于上述消息队列的首位，以及接收到上述车辆标识所关联的第一终端发送的自行解决请求，将上述事故处理消息从上述消息队列中删除。
下面参考图6，其示出了适于用来实现本公开的实施例的电子设备(例如图1中的服务器)600的结构示意图。图6示出的服务器仅仅是一个示例，不应对本公开的实施例的功能和使用范围带来任何限制。
如图6所示，电子设备600可以包括处理装置(例如中央处理器、图形处理器等)601，其可以根据存储在只读存储器(ROM)602中的程序或者从存储装置608加载到随机访问存储器(RAM)603中的程序而执行各种适当的动作和处理。在RAM 603中，还存储有电子设备600操作所需的各种程序和数据。处理装置601、ROM 602以及RAM 603通过总线604彼此相连。输入/输出(I/O)接口605也连接至总线604。
通常，以下装置可以连接至I/O接口605：包括例如触摸屏、触摸板、键盘、鼠标、摄像头、麦克风、加速度计、陀螺仪等的输入装置606；包括例如液晶显示器(LCD)、扬声器、振动器等的输出装置607；包括例如磁带、硬盘等的存储装置608；以及通信装置609。通信装置609可以允许电子设备600与其他设备进行无线或有线通信以交换数据。虽然图6示出了具有各种装置的电子设备600，但是应理解的是，并不要求实施或具备所有示出的装置。可以替代地实施或具备更多或更少的装置。图6中示出的每个方框可以代表一个装置，也可以根据需要代表多个装置。
特别地，根据本公开的实施例，上文参考流程图描述的过程可以被实现为计算机软件程序。例如，本公开的实施例包括一种计算机程序产品，其包括承载在计算机可读介质上的计算机程序，该计算机程序包含用于执行流程图所示的方法的程序代码。在这样的实施例中，该计算机程序可以通过通信装置609从网络上被下载和安装，或者从存储装置608被安装，或者从ROM 602被安装。在该计算机程序被处理装置601执行时，执行本公开的实施例的方法中限定的上述功能。
需要说明的是，本公开的实施例所述的计算机可读介质可以是计算机可读信号介质或者计算机可读存储介质或者是上述两者的任意组合。计算机可读存储介质例如可以是——但不限于——电、磁、光、电磁、红外线、或半导体的系统、装置或器件， 或者任意以上的组合。计算机可读存储介质的更具体的例子可以包括但不限于：具有一个或多个导线的电连接、便携式计算机磁盘、硬盘、随机访问存储器(RAM)、只读存储器(ROM)、可擦式可编程只读存储器(EPROM或闪存)、光纤、便携式紧凑磁盘只读存储器(CD-ROM)、光存储器件、磁存储器件、或者上述的任意合适的组合。在本公开的实施例中，计算机可读存储介质可以是任何包含或存储程序的有形介质，该程序可以被指令执行系统、装置或者器件使用或者与其结合使用。而在本公开的实施例中，计算机可读信号介质可以包括在基带中或者作为载波一部分传播的数据信号，其中承载了计算机可读的程序代码。这种传播的数据信号可以采用多种形式，包括但不限于电磁信号、光信号或上述的任意合适的组合。计算机可读信号介质还可以是计算机可读存储介质以外的任何计算机可读介质，该计算机可读信号介质可以发送、传播或者传输用于由指令执行系统、装置或者器件使用或者与其结合使用的程序。计算机可读介质上包含的程序代码可以用任何适当的介质传输，包括但不限于：电线、光缆、RF(射频)等等，或者上述的任意合适的组合。
上述计算机可读介质可以是上述电子设备中所包含的；也可以是单独存在，而未装配入该电子设备中。上述计算机可读介质承载有一个或者多个程序，当上述一个或者多个程序被该电子设备执行时，使得该电子设备：接收事故车辆的车载终端发送的事故处理请求，其中，上述事故处理请求包括交通事故信息单和和事故车辆所安装的信息采集设备所采集的信息，上述交通事故信息单包括事故地点、事故等级和事故参与车辆的车辆标识；确定事故相关信息，其中，上述事故相关信息包括上述事故车辆所安装的信息采集设备所采集的信息；生成针对上述交通事故信息单和上述事故相关信息的事故处理消息，以及基于上述事故等级将上述事故处理消息写入消息队列；响应于确定上述事故处理消息位于上述消息队列的首位，根据上述事故相关信息确定是否进行人工介入；响应于确定不进行人工介入，执行以下第一处理操作：根据上述事故相关信息生成第一事故处理责任书初稿；将上述第一事故处理责任书初稿发送给上述车辆标识所关联的第一终端；响应于接收到上述第一终端针对上述第一事故处理责任书初稿发送的确认信息，将上述第一事故处理责任书初稿确定为事故处理责任书。
可以以一种或多种程序设计语言或其组合来编写用于执行本公开的实施例的操作的计算机程序代码，所述程序设计语言包括面向对象的程序设计语言-诸如Java、Smalltalk、C++，还包括常规的过程式程序设计语言一诸如″C″语言或类似的程序设计语言。程序代码可以完全地在用户计算机上执行、部分地在用户计算机上执行、作为一个独立的软件包执行、部分在用户计算机上部分在远程计算机上执行、或者完全 在远程计算机或服务器上执行。在涉及远程计算机的情形中，远程计算机可以通过任意种类的网络——包括局域网(LAN)或广域网(WAN)-连接到用户计算机，或者，可以连接到外部计算机(例如利用因特网服务提供商来通过因特网连接)。
附图中的流程图和框图，图示了按照本公开各种实施例的系统、方法和计算机程序产品的可能实现的体系架构、功能和操作。在这点上，流程图或框图中的每个方框可以代表一个模块、程序段、或代码的一部分，该模块、程序段、或代码的一部分包含一个或多个用于实现规定的逻辑功能的可执行指令。也应当注意，在有些作为替换的实现中，方框中所标注的功能也可以以不同于附图中所标注的顺序发生。例如，两个接连地表示的方框实际上可以基本并行地执行，它们有时也可以按相反的顺序执行，这依所涉及的功能而定。也要注意的是，框图和/或流程图中的每个方框、以及框图和/或流程图中的方框的组合，可以用执行规定的功能或操作的专用的基于硬件的系统来实现，或者可以用专用硬件与计算机指令的组合来实现。
描述于本公开的实施例中所涉及到的单元可以通过软件的方式实现，也可以通过硬件的方式来实现。所描述的单元也可以设置在处理器中，例如，可以描述为：一种处理器包括接收单元、第一确定单元、写入单元、第二确定单元和第一处理单元。其中，这些单元的名称在某种情况下并不构成对该单元本身的限定，例如，接收单元还可以被描述为“接收事故车辆的车载终端发送的事故处理请求的单元”。
以上描述仅为本公开的较佳实施例以及对所运用技术原理的说明。本领域技术人员应当理解，本公开的实施例中所涉及的发明范围，并不限于上述技术特征的特定组合而成的技术方案，同时也应涵盖在不脱离上述发明构思的情况下，由上述技术特征或其等同特征进行任意组合而形成的其它技术方案。例如上述特征与本公开的实施例中公开的(但不限于)具有类似功能的技术特征进行互相替换而形成的技术方案。

Claims (24)

  1. 一种用于处理交通事故的方法，包括：
    接收事故车辆的车载终端发送的事故处理请求，其中，所述事故处理请求包括交通事故信息单和所述事故车辆所安装的信息采集设备所采集的信息，所述交通事故信息单包括事故地点、事故等级和事故参与车辆的车辆标识；
    确定事故相关信息，其中，所述事故相关信息包括所述事故车辆所安装的信息采集设备所采集的信息；
    生成针对所述交通事故信息单和所述事故相关信息的事故处理消息，以及基于所述事故等级将所述事故处理消息写入消息队列；
    响应于确定所述事故处理消息位于所述消息队列的首位，根据所述事故相关信息确定是否进行人工介入；
    响应于确定不进行人工介入，执行以下第一处理操作：根据所述事故相关信息生成第一事故处理责任书初稿；将所述第一事故处理责任书初稿发送给所述车辆标识所关联的第一终端；响应于接收到所述第一终端针对所述第一事故处理责任书初稿发送的确认信息，将所述第一事故处理责任书初稿确定为事故处理责任书。
  2. 根据权利要求1所述的方法，其中，所述第一处理操作还包括：
    根据所述事故相关信息确定是否进行现场救援；
    响应于确定进行现场救援，向预设的救援机构所对应的终端发送第一救援请求，其中，所述第一救援请求包括所述事故地点。
  3. 根据权利要求1所述的方法，其中，所述方法还包括：
    响应于确定进行人工介入，执行以下第二处理操作：
    将所述交通事故信息单和所述事故相关信息发送给预设的第二终端，以供使用所述第二终端的用户根据所述事故相关信息生成第二事故处理责任书初稿；
    接收所述第二终端发送的第二事故处理责任书初稿，以及将所述第二事故处理责任书初稿发送给所述车辆标识所关联的第一终端；
    响应于接收到所述第一终端针对所述第二事故处理责任书初稿发送的确认信息，将所述第二事故处理责任书初稿确定为事故处理责任书。
  4. 根据权利要求3所述的方法，其中，所述第二处理操作还包括：
    响应于接收到所述第二终端发送的事故救援指令，根据所述事故救援指令向预设的救援机构所对应的终端发送第二救援请求，其中，所述第二救援请求包括所述事故 地点。
  5. 根据权利要求1所述的方法，其中，所述方法还包括：
    响应于接收到所述交通事故信息单，确定去往所述事故地点的至少一辆目标车辆；
    向所述至少一辆目标车辆所关联的目标终端发送提示信息，其中，所述提示信息包括所述事故地点和所述事故等级，目标车辆所关联的目标终端包括目标车辆所安装的车载终端和目标车辆的驾驶员用于导航的移动终端。
  6. 根据权利要求1所述的方法，其中，所述确定事故相关信息，包括：
    确定所述事故地点预设范围内是否包括道路监控设备；
    响应于确定所述事故地点预设范围内包括道路监控设备，获取包括所述事故时间在内的预设时间段内、所述道路监控设备采集的视频信息；
    将所述视频信息和所述事故车辆所安装的信息采集设备所采集的信息作为事故相关信息。
  7. 根据权利要求1所述的方法，其中，所述确定事故相关信息，包括：
    根据所述事故地点和所述事故时间，确定事故发生时所述事故车辆的预设范围内是否存在临近车辆；
    响应于确定存在临近车辆，向所述临近车辆发送信息获取请求，其中，所述信息获取请求用于获取包括所述事故时间在内的预设时间段内、所述临近车辆安装的视频采集设备采集的视频信息；
    接收所述临近车辆发送的视频信息，以及将接收的视频信息和所述事故车辆所安装的信息采集设备所采集的信息作为事故相关信息。
  8. 根据权利要求1所述的方法，其中，所述交通事故信息单中的事故等级是所述事故车辆的车载终端通过以下方式生成的：
    响应于确定发生交通事故，根据所安装的传感器采集的信息，确定事故等级。
  9. 根据权利要求2或4所述的方法，其中，所述方法还包括：
    接收所述救援机构所对应的终端发送的事故伤亡者信息；
    将所述事故伤亡者信息与所述交通事故信息单进行关联。
  10. 根据权利要求1或3所述的方法，其中，所述方法还包括：
    响应于确定事故处理责任书，向预设的车辆保险机构所对应的终端发送定损请求，其中，所述定损请求用于提示所述车辆保险机构的人员对事故进行定损。
  11. 根据权利要求1所述的方法，其中，所述方法还包括：
    响应于确定所述事故处理消息不位于所述消息队列的首位，以及接收到所述车辆 标识所关联的第一终端发送的自行解决请求，将所述事故处理消息从所述消息队列中删除。
  12. 一种用于处理交通事故的装置，包括：
    接收单元，被配置成接收事故车辆的车载终端发送的事故处理请求，其中，所述事故处理请求包括交通事故信息单和所述事故车辆所安装的信息采集设备所采集的信息，所述交通事故信息单包括事故地点、事故等级和事故参与车辆的车辆标识；
    第一确定单元，被配置成确定事故相关信息，其中，所述事故相关信息包括所述事故车辆所安装的信息采集设备所采集的信息；
    写入单元，被配置成生成针对所述交通事故信息单和所述事故相关信息的事故处理消息，以及基于所述事故等级将所述事故处理消息写入消息队列；
    第二确定单元，被配置成响应于确定所述事故处理消息位于所述消息队列的首位，根据所述事故相关信息确定是否进行人工介入；
    第一处理单元，被配置成响应于确定不进行人工介入，执行以下第一处理操作：根据所述事故相关信息生成第一事故处理责任书初稿；将所述第一事故处理责任书初稿发送给所述车辆标识所关联的第一终端；响应于接收到所述第一终端针对所述第一事故处理责任书初稿发送的确认信息，将所述第一事故处理责任书初稿确定为事故处理责任书。
  13. 根据权利要求12所述的装置，其中，所述第一处理单元进一步被配置成：
    根据所述事故相关信息确定是否进行现场救援；
    响应于确定进行现场救援，向预设的救援机构所对应的终端发送第一救援请求，其中，所述第一救援请求包括所述事故地点。
  14. 根据权利要求12所述的装置，其中，所述装置还包括：
    第二处理单元，被配置成响应于确定进行人工介入，执行以下第二处理操作：
    将所述交通事故信息单和所述事故相关信息发送给预设的第二终端，以供使用所述第二终端的用户根据所述事故相关信息生成第二事故处理责任书初稿；
    接收所述第二终端发送的第二事故处理责任书初稿，以及将所述第二事故处理责任书初稿发送给所述车辆标识所关联的第一终端；
    响应于接收到所述第一终端针对所述第二事故处理责任书初稿发送的确认信息，将所述第二事故处理责任书初稿确定为事故处理责任书。
  15. 根据权利要求14所述的装置，其中，所述第二处理单元进一步被配置成：
    响应于接收到所述第二终端发送的事故救援指令，根据所述事故救援指令向预设 的救援机构所对应的终端发送第二救援请求，其中，所述第二救援请求包括所述事故地点。
  16. 根据权利要求12所述的装置，其中，所述装置还包括：
    目标车辆确定单元，被配置成响应于接收到所述交通事故信息单，确定去往所述事故地点的至少一辆目标车辆；
    发送单元，被配置成向所述至少一辆目标车辆所关联的目标终端发送提示信息，其中，所述提示信息包括所述事故地点和所述事故等级，目标车辆所关联的目标终端包括目标车辆所安装的车载终端和目标车辆的驾驶员用于导航的移动终端。
  17. 根据权利要求12所述的装置，其中，所述第一确定单元进一步被配置成：
    确定所述事故地点预设范围内是否包括道路监控设备；
    响应于确定所述事故地点预设范围内包括道路监控设备，获取包括所述事故时间在内的预设时间段内、所述道路监控设备采集的视频信息；
    将所述视频信息和所述事故车辆所安装的信息采集设备所采集的信息作为事故相关信息。
  18. 根据权利要求12所述的装置，其中，所述第一确定单元进一步被配置成：
    根据所述事故地点和所述事故时间，确定事故发生时所述事故车辆的预设范围内是否存在临近车辆；
    响应于确定存在临近车辆，向所述临近车辆发送信息获取请求，其中，所述信息获取请求用于获取包括所述事故时间在内的预设时间段内、所述临近车辆安装的视频采集设备采集的视频信息；
    接收所述临近车辆发送的视频信息，以及将接收的视频信息和所述事故车辆所安装的信息采集设备所采集的信息作为事故相关信息。
  19. 根据权利要求12所述的装置，其中，所述交通事故信息单中的事故等级是所述事故车辆的车载终端通过以下方式生成的：
    响应于确定发生交通事故，根据所安装的传感器采集的信息，确定事故等级。
  20. 根据权利要求13或15所述的装置，其中，所述装置还包括：
    信息接收单元，被配置成接收所述救援机构所对应的终端发送的事故伤亡者信息；
    关联单元，被配置成将所述事故伤亡者信息与所述交通事故信息单进行关联。
  21. 根据权利要求12或14所述的装置，其中，所述装置还包括：
    请求发送单元，被配置成响应于确定事故处理责任书，向预设的车辆保险机构所对应的终端发送定损请求，其中，所述定损请求用于提示所述车辆保险机构的人员对 事故进行定损。
  22. 根据权利要求12所述的装置，其中，所述装置还包括：
    删除单元，被配置成响应于确定所述事故处理消息不位于所述消息队列的首位，以及接收到所述车辆标识所关联的第一终端发送的自行解决请求，将所述事故处理消息从所述消息队列中删除。
  23. 一种服务器，包括：
    一个或多个处理器；
    存储装置，其上存储有一个或多个程序，
    当所述一个或多个程序被所述一个或多个处理器执行，使得所述一个或多个处理器实现如权利要求1-11中任一所述的方法。
  24. 一种计算机可读介质，其上存储有计算机程序，其中，所述程序被处理器执行时实现如权利要求1-11中任一所述的方法。
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