WO2020213854A1 - Delivery ordering method, server, and system - Google Patents

Delivery ordering method, server, and system Download PDF

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Publication number
WO2020213854A1
WO2020213854A1 PCT/KR2020/004288 KR2020004288W WO2020213854A1 WO 2020213854 A1 WO2020213854 A1 WO 2020213854A1 KR 2020004288 W KR2020004288 W KR 2020004288W WO 2020213854 A1 WO2020213854 A1 WO 2020213854A1
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WO
WIPO (PCT)
Prior art keywords
order
delivery
phone number
affiliated store
user terminal
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Application number
PCT/KR2020/004288
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French (fr)
Korean (ko)
Inventor
조양현
Original Assignee
주식회사 만나플래닛
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Publication of WO2020213854A1 publication Critical patent/WO2020213854A1/en

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    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00Administration; Management
    • G06Q10/08Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00Commerce
    • G06Q30/02Marketing; Price estimation or determination; Fundraising
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00Commerce
    • G06Q30/06Buying, selling or leasing transactions

Definitions

  • the present invention relates to a delivery order method, server and system.
  • an orderer who has obtained the phone number of the delivery company through promotional materials such as flyers, menu boards, and brochures distributed by the delivery company calls the delivery company and places the order. In this way, when placing an order by making a phone call, the delivery company can obtain the orderer's phone number, so that the orderer's personal information is exposed regardless of the orderer's intention.
  • a delivery-only application on the mobile terminal and order delivery products through it.
  • a plurality of stores that perform delivery orders register as affiliated stores in the delivery order platform server, and when an orderer places an order through an application installed on a mobile terminal, the delivery order platform server delivers the order to the related affiliated stores.
  • the delivery order platform server provides a temporary number corresponding to the orderer's phone number to the affiliated store, the orderer's personal information is protected.
  • such an orderer's temporary number is changed every time an order is placed, there is a problem in that it is difficult to accumulate coupons or mileage to the orderer at the affiliated store side, and thus, it is difficult to maintain and attract customers.
  • Embodiments of the present invention for solving such conventional problems provide a delivery order method, server and system that can protect the personal information of the orderer by disclosing the orderer's phone number to the affiliated store only at the request of the orderer who uses the delivery order. To provide.
  • embodiments of the present invention disclose the orderer's phone number to the affiliated store at the request of the orderer using the delivery order, and provide coupons or mileage accumulation to the orderer, thereby performing a delivery order that can perform customer retention and attraction at the affiliated store. It is to provide methods, servers and systems.
  • the delivery order server when order information is received from a user terminal by a delivery order server, transmitting the order information to an affiliated store device included in the order information, the delivery order server in the order information
  • a delivery completion signal for the included product is received, providing an evaluation screen for a delivery order to the user terminal, and when the delivery order server inputs a phone number and evaluation result to the evaluation screen by the user terminal, the phone number It characterized in that it comprises the step of confirming and transmitting to the affiliated store device.
  • the step of checking the phone number and transmitting it to the affiliated store device is a step of transmitting the phone number to the affiliated store device so that the affiliated store device accumulates order accumulation points for the user terminal based on the phone number. It is characterized.
  • the step of checking the phone number and transmitting it to the affiliated store device includes, by the delivery order server, accumulating order accumulation points for the user terminal based on the phone number, and if the order accumulation point is greater than or equal to a threshold, the phone number It is characterized in that the step of transmitting to the affiliated store device.
  • the step of transmitting the order information to the affiliated store device the delivery order server allocating a temporary number to the phone number of the user terminal included in the order information, and excluding the phone number when transmitting the order information
  • the delivery order server allocating a temporary number to the phone number of the user terminal included in the order information, and excluding the phone number when transmitting the order information
  • it comprises the step of transmitting the temporary number included in the order information.
  • the delivery order server receives a reception completion message from the affiliated store device
  • the order completion message for the order information is sent to the user terminal and the affiliated store device. It characterized in that it further comprises the step of transmitting.
  • the delivery order server transmits the order information to a communication unit performing communication with a user terminal and an affiliated store device, and an affiliated store device included in the order information received from the user terminal, and the order information
  • a communication unit performing communication with a user terminal and an affiliated store device, and an affiliated store device included in the order information received from the user terminal, and the order information
  • an evaluation screen for the delivery order is provided to the user terminal, and when the evaluation result and a phone number are input from the user terminal through the evaluation screen, the phone number is checked.
  • it comprises a control unit for transmitting to the affiliated store device.
  • control unit is characterized in that the affiliated store device transmits the phone number to the affiliated store device to accumulate order accumulation points for the user terminal based on the phone number.
  • control unit may accumulate order accumulation points for the user terminal based on the phone number, and transmit the phone number to the affiliated store device when the order accumulation point is greater than or equal to a threshold.
  • control unit allocates a temporary number to the phone number of the user terminal included in the order information, and when transmitting the order information to the affiliated store device included in the order information, the temporary number excluding the phone number It is characterized in that the transmission is included in the order information.
  • the delivery order system includes a user terminal for inputting order information through a delivery order application, and a phone number of the user terminal in order to transmit the order information to an affiliated store device included in the order information.
  • a temporary number is assigned and a delivery completion signal for the product included in the order information is received
  • an evaluation screen for the delivery order is provided to the user terminal, and the evaluation result input from the user terminal for transmission to the affiliated store device
  • a delivery order server that checks a phone number and an affiliate store device that manages customer data based on the phone number.
  • the affiliated store device is characterized in that it manages the customer data by accumulating order accumulation points for the user terminal based on the phone number.
  • the delivery order server is characterized in that it accumulates order accumulation points for the user terminal based on the phone number and transmits the phone number to the affiliated store device when the order accumulation point is greater than or equal to a threshold.
  • the delivery order method, server, and system according to the present invention have the effect of protecting the personal information of the orderer by disclosing the orderer's phone number to the affiliated store only at the request of the orderer using the delivery order.
  • the delivery order method, server, and system according to the present invention can effectively maintain and attract customers by providing coupons or mileage accumulation to the orderer by disclosing the orderer's phone number to the affiliated store at the request of the orderer using the delivery order. There is an effect that can be done.
  • FIG. 1 is a diagram showing a delivery order system according to an embodiment of the present invention.
  • FIG. 2 is a view showing the main configuration of a delivery order server according to an embodiment of the present invention.
  • FIG. 3 is a flowchart illustrating a delivery order method according to an embodiment of the present invention.
  • FIG. 4 is a flowchart illustrating a delivery order method in a delivery order server according to an embodiment of the present invention.
  • FIG. 5 is a flowchart illustrating a method of performing order processing in a delivery order server according to an embodiment of the present invention.
  • expressions such as'or' and'at least one' may represent one of words listed together, or a combination of two or more.
  • expressions such as'or' and'at least one' may represent one of words listed together, or a combination of two or more.
  • 'A or B'and'at least one of A and B' may include only one of A or B, and may include both A and B.
  • FIG. 1 is a diagram showing a delivery order system according to an embodiment of the present invention.
  • a delivery order system 10 includes a user terminal 100, a delivery order server 200, and an affiliate store device 300.
  • the user terminal 100 is a terminal used by a user to use a delivery order service, and may be an electronic device capable of wireless communication such as a smart phone, a tablet PC, or a computer. To this end, the user terminal 100 performs wireless communication such as 5 th generation (5G), long term evolution (LTE), long term evolution-advanced (LTE-A), and wireless fidelity (Wi-Fi).
  • 5G 5 th generation
  • LTE long term evolution
  • LTE-A long term evolution-advanced
  • Wi-Fi wireless fidelity
  • the user terminal 100 downloads and installs a delivery order application provided by the delivery order server 200.
  • the user terminal 100 may perform membership registration by entering a user email address, password, nickname, etc. into the delivery order application, and additionally perform user authentication through inputting a phone number.
  • the user terminal 100 may perform membership registration to the delivery order application using a messenger application or a personal mail account linked to the delivery order application.
  • the user terminal 100 may execute a delivery order application (hereinafter, referred to as an application) and then perform a delivery order. At this time, the user terminal 100 transmits the order information on the address, phone number, product name, affiliated store providing the product, and quantity of products to be delivered from the user to the delivery order server 200.
  • a delivery order application hereinafter, referred to as an application
  • the user terminal 100 receives a temporary number from the delivery order server 200.
  • the user terminal 100 receives and displays an order completion message from the delivery order server 200 through a temporary number assigned by the delivery order server 200.
  • the user terminal 100 transmits a delivery completion signal to the delivery order server 200 through the application according to the user's input, and receives and displays an evaluation screen from the delivery order server 200.
  • the evaluation screen is a screen provided by the application, and is a screen for evaluating the satisfaction with the delivery order.
  • the user terminal 100 When the user terminal 100 inputs an evaluation result along with a phone number from the user, the user terminal 100 may transmit it to the delivery order server 200. In this case, when the user wants to receive a benefit for the accumulated order points provided by the affiliated store related to the affiliated store device 300, the user may input a phone number on the evaluation screen.
  • the delivery order server 200 provides a delivery order platform so that a plurality of affiliates can register as affiliate members, and a plurality of users register as individual members to use services such as order, delivery, and payment between the affiliated store and users.
  • Delivery order server 200 receives order information from the user terminal 100, and assigns a temporary number to the phone number of the user terminal 100 in order to transmit the order information to the affiliated store device 300 included in the order information.
  • the delivery order server 200 provides an evaluation screen for the delivery order to the user terminal 100 when a delivery completion signal for a product included in the order information is received from at least one of the user terminal 100 or the affiliated store device 300 do.
  • the delivery order server 200 stores the evaluation result input from the user terminal 100 through the evaluation screen, and transmits the phone number input from the user terminal 100 to the affiliated store device 300 through the evaluation screen.
  • the operation of the delivery order server 200 will be described in more detail using FIG. 2 below. 2 is a view showing the main configuration of a delivery order server according to an embodiment of the present invention.
  • the delivery order server 200 includes a communication unit 210, an input unit 220, a display unit 230, a memory 240, and a control unit 250.
  • the communication unit 210 performs communication with the user terminal 100 and the affiliated store device 300. To this end, the communication unit 210 may perform wireless communication such as 5G (5 th generation), LTE (long term evolution), LTE-A (long term evolution-advanced), WiFi (wireless fidelity).
  • 5G 5 th generation
  • LTE long term evolution
  • LTE-A long term evolution-advanced
  • WiFi wireless fidelity
  • the input unit 220 generates input data in response to an input of the manager of the delivery order server 200.
  • the input unit 220 includes at least one input means.
  • the input unit 220 may include a keyboard, a touch key, a touch panel, a button, a keypad, and a dome switch.
  • the display unit 230 outputs output data according to the operation of the delivery order server 200.
  • the display unit 230 includes a liquid crystal display (LCD), a light emitting diode (LED) display, an organic light emitting diode (OLED) display, and a microelectromechanical system ( MEMS (micro electro mechanical systems) displays and electronic paper displays.
  • the display unit 230 may be combined with the input unit 220 to be implemented as a touch screen.
  • the memory 240 stores operation programs of the delivery order server 200.
  • the memory 240 stores a delivery order application to be provided to the user terminal 100, and stores a user email address, a password, a nickname, etc. received for membership registration from the user terminal 100, which has downloaded and installed the application.
  • the memory 240 stores the name, address, phone number of the affiliated store device 300, and the name of a product provided by the affiliated store.
  • the memory 240 maps and stores the evaluation result input from the evaluation screen provided to the user terminal 100 with an affiliate store name corresponding to the affiliate store device 300.
  • the control unit 250 receives order information from the user terminal 100 through the communication unit 210.
  • the order information includes an address, a phone number, a product name, an affiliate store that provides a product, and the quantity of products entered by the user into the application.
  • the controller 250 allocates a temporary number to the user's phone number and transmits the order information to the affiliated store device 300. In this case, the control unit 250 transmits the assigned temporary number to the affiliated store device 300 instead of the user's phone number.
  • the controller 250 When the reception completion signal is received from the affiliated store device 300, the controller 250 generates an order completion message and transmits the generated order completion message to the user terminal 100 and the affiliated store device 300.
  • the controller 250 When the delivery completion signal is received from the communication unit 210, the controller 250 provides an evaluation screen to an application installed in the user terminal 100. At this time, the evaluation screen is a screen provided by the application, and is a screen for evaluating the satisfaction with the delivery order.
  • the delivery completion signal may be received from the user terminal 100 or may be received from a terminal (not shown) provided by the delivery person who performed the delivery, or may be received from the affiliated store device 300.
  • the affiliated store device 300 When it is received from the affiliated store device 300, it may be received by transmitting a delivery completion signal to the affiliated store device 300 using a terminal provided by the delivery person who performed the delivery. In addition, when the delivery person transmits a delivery completion signal to the affiliated store device 300, the affiliated store operating the affiliated store device 300 may also check the delivery status in real time.
  • the controller 250 may store the evaluation result and transmit the phone number to the affiliated store device 300. In this case, the controller 250 transmits the phone number to the affiliated store device 300 so that the affiliated store device 300 manages the order accumulation points for the user terminal 100. However, the controller 250 may store the phone number in the memory 240 to accumulate order accumulation points for the user terminal 100 in the controller 250. In this case, the controller 250 may transmit the phone number to the affiliated store device 300 when the order accumulation point exceeds a threshold set by the affiliated store device 300.
  • the affiliated store device 300 is a device used by a plurality of affiliated stores that are subscribed to the delivery order server 200 as affiliated stores, and may be a computer, a point of sales (POS) device, etc., and the affiliated store may include restaurants, marts, etc. I can.
  • the affiliated store device 300 receives order information input from the user terminal 100 through communication with the delivery order server 200.
  • the delivery order server 200 may perform wireless communication such as 5G (5 th generation), LTE (long term evolution), LTE-A (long term evolution-advanced), WiFi (wireless fidelity).
  • the affiliated store device 300 displays order information when it is received from the delivery order server 200.
  • the affiliated store device 300 may include a display unit (not shown).
  • the affiliated store device 300 transmits an order reception completion signal input from the user of the affiliated store device 300 to the delivery order server 200.
  • the affiliated store device 300 may include an input unit (not shown).
  • the affiliated store device 300 receives an order completion message from the delivery order server 200 and displays it.
  • the affiliated store device 300 delivers the product corresponding to the order information to the user of the user terminal 100 through a delivery person, and when a delivery completion signal is received from a terminal (not shown) provided by the delivery person, the delivery order server 200 Can be transferred to.
  • the affiliated store device 300 manages customer data by storing it in a memory (not shown) when a phone number is received from the delivery order server 200.
  • the phone number received from the delivery order server 200 is a phone number for the user terminal 100 in order to receive benefits for the accumulated order points provided by the affiliated store by the user.
  • the affiliated store device 300 checks the number of times the user terminal 100 requests a delivery order based on the phone number, and accumulates order accumulation points in the user terminal 100.
  • the affiliated store device 300 may receive from the delivery order server 200 the phone number of the user terminal 100 that has become equal to or greater than the threshold of the order accumulation point set by the affiliated store device 300. Through this, the affiliated store device 300 may provide a service such as a free drink and food and a discount rate when purchasing a product to the user terminal 100 when the accumulated order points are accumulated above a threshold value.
  • FIG. 3 is a flowchart illustrating a delivery order method according to an embodiment of the present invention.
  • the user terminal 100 orders a product to be delivered by executing a delivery order application for delivery order.
  • the user terminal 100 may be in a state in which a delivery order application provided by the delivery order server 200 is previously installed, and may be installed at the time of delivery order.
  • the user terminal 100 transmits the order information to the delivery order server 200 through the application.
  • the order information may include an address, a phone number, a product name, an affiliate store providing a product, and a quantity of products entered by the user in the application.
  • the delivery order server 200 allocates a temporary number to the phone number received from the user terminal 100, and performs step 307.
  • the delivery order server 200 transmits order information including the address, product name, and product quantity to the affiliate store device 300 operated by the affiliate store included in the order information, but uses the assigned temporary number instead of the phone number. It transmits to the device 300. Through this, the user's personal information can be protected by preventing the phone number of the user terminal 100 from being disclosed to the affiliated store device 300 without the user's consent.
  • step 309 after receiving the order information from the delivery order server 200, the affiliated store device 300 performs step 311 when the user of the affiliated store device 300 selects to complete the order information.
  • step 311 the affiliated store device 300 transmits a message to the delivery order server 200 informing that order information has been received.
  • the delivery order server 200 confirms that the order has been completed in the affiliated store device 300, and generates an order completion message.
  • steps 315 and 317 the delivery order server 200 transmits the generated order completion message to the affiliated store device 300 and the user terminal 100, respectively. At this time, the delivery order server 200 may transmit an order completion message to a temporary number assigned in step 305 rather than a phone number of the user terminal 100.
  • step 321 After receiving the order completion message, when the user terminal 100 in terminal 319 inputs a delivery completion signal indicating that the delivery of the product requested for the delivery order is completed, step 321 is performed.
  • the user terminal 100 displays an evaluation screen for evaluating satisfaction with the delivery order service.
  • the evaluation screen is a screen provided by the application.
  • the user terminal 100 inputs a phone number and an evaluation result on the evaluation screen. In this way, when the phone number is input on the evaluation screen, it is determined that the user of the user terminal 100 has agreed to disclose the phone number to the affiliated store device 300.
  • step 325 the application transmits the input phone number and the evaluation result to the delivery order server 200.
  • step 327 the delivery order server 200 stores the evaluation result, and performs step 329.
  • step 329 the delivery order server 200 checks the phone number received through the application in step 325, and in step 331, the delivery order server 200 transmits the confirmed phone number to the affiliated store device 300.
  • step 333 the affiliated store device 300 manages customer data by storing the received phone number. That is, the affiliated store device 300 checks the number of times the user terminal 100 requests a delivery order based on the phone number, and accumulates order accumulation points in the user terminal 100. Through this, the affiliated store device 300 may provide services such as free provision of beverages and food to the user terminal 100 and discounts of products provided by the affiliated store when the accumulated order points are accumulated above a threshold value.
  • an example of accumulating and managing order accumulation points in the affiliated store device 300 is described as an example, but is not limited thereto.
  • the number of times the phone number of the user terminal 100 is stored in the delivery order server 200 and the delivery order server 200 requests a delivery order from the user terminal 100 to the affiliated store device 300 based on the phone number. By checking, it is possible to accumulate points for order accumulation for the user terminal 100.
  • the delivery order server 200 may provide the phone number of the user terminal 100 to the affiliated store device 300 when the accumulated order accumulation points exceed the threshold.
  • FIG. 4 is a flowchart illustrating a delivery order method in a delivery order server according to an embodiment of the present invention.
  • step 401 the controller 250 checks whether or not order information from the user terminal 100 is received through the communication unit 210. As a result of the confirmation in step 401, when order information is received, the control unit 250 performs step 403, and if the order information is not received, the control unit 250 waits for reception of the order information.
  • the order information may be received through a delivery order application installed in the user terminal 100, and the application may be distributed from the delivery order server 200.
  • the control unit 250 performs order processing corresponding to the order information.
  • a method of performing order processing will be described in more detail with reference to FIG. 5 below. 5 is a flowchart illustrating a method of performing order processing in a delivery order server according to an embodiment of the present invention.
  • step 501 the control unit 250 checks order information.
  • the order information includes the address, phone number, product name, affiliate store providing the product, and quantity of products entered by the user into the application, and the user terminal 100 performs an order after logging in to the application. Because it must be done, the user's email address, password, and nickname set when registering for membership in the application may additionally include a nickname.
  • the controller 250 allocates a temporary number to the user's phone number, and performs step 505. In this case, the control unit 250 may not separately store the phone number without the user's consent to protect the user's personal information.
  • step 505 the controller 250 transmits order information to the affiliated store device 300.
  • the control unit 250 transmits the assigned temporary number to the affiliated store device 300 instead of the user's phone number.
  • the affiliated store can communicate with the user terminal 100 by using a temporary number to check the correct address and delivery time.
  • step 507 when the reception completion signal is received from the affiliated store device 300, the controller 250 performs step 509, and if the reception completion signal is not received, the controller 250 waits for reception of the reception completion signal.
  • step 509 the control unit 250 generates an order completion message.
  • step 511 the control unit 250 transmits the generated order completion message to the user terminal 100 and the affiliated store device 300, and returns to step 405 of FIG. 4.
  • step 405 when the delivery completion signal is received from the communication unit 210, the control unit 250 performs step 407, and if the delivery completion signal is not received, the controller 250 waits for reception of the delivery completion signal.
  • the delivery completion signal may be received from the user terminal 100, or may be received from a terminal (not shown) provided by a delivery person who performed the delivery, or may be received from the affiliated store device 300.
  • the affiliated store device 300 it may be received by transmitting a delivery completion signal to the affiliated store device 300 using a terminal provided by the delivery person who performed the delivery.
  • the affiliated store operating the affiliated store device 300 may also check the delivery status in real time.
  • step 407 the controller 250 provides an evaluation screen to the application installed in the user terminal 100.
  • the evaluation screen is a screen provided by the application, and is a screen for evaluating the satisfaction with the delivery order.
  • step 409 the controller 250 checks whether the user terminal 100 receives a phone number from the user terminal 100. As a result of checking in step 409, when the phone number is received, the controller 250 performs step 411.
  • the user terminal 100 inputs a phone number and an evaluation result on the evaluation screen.
  • the controller 250 determines that the user of the user terminal 100 has agreed to disclose the phone number to the affiliated store device 300.
  • the control unit 250 may confirm that the user terminal 100 has logged in to an application that accumulates the accumulated usage points for delivery orders in the affiliated store device 300.
  • the controller 250 may receive a phone number from the user terminal 100 and transmit it to the affiliated store device 300 whenever the user terminal 100 requests a delivery order from the same affiliated store. In addition, when it is confirmed that a phone number has been input from the user terminal 100 at the time of requesting a previous delivery order, the controller 250 may transmit only information such as a nickname set in the user terminal 100 to the affiliated store device 300. To this end, when transmitting the phone number to the affiliated store device 300, the control unit 250 may additionally transmit information such as a nickname set in the user terminal 100, and the user of the user terminal 100 delivers the phone number. You can eliminate the hassle of entering each order request.
  • the control unit 250 stores the evaluation result received together with the phone number in step 409.
  • the controller 250 checks the phone number received in step 409, and in step 415, the controller 250 transmits the identified phone number to the affiliated store device 300.
  • the affiliated store device 300 may manage customer data by storing the phone number received from the delivery order server 200 in a memory (not shown) of the affiliated store device 300. That is, the affiliated store device 300 checks the number of times the user terminal 100 requests a delivery order based on the phone number, and accumulates order accumulation points in the user terminal 100. Through this, the affiliated store device 300 may provide a service for discounts on beverages, food, and products provided by the affiliated store to the user terminal 100 when the accumulated order points are accumulated above a threshold.

Abstract

The present invention relates to a delivery ordering method, server, and system. The method comprises the steps of: when order information is received from a user terminal, transmitting, by a delivery ordering server, the order information to an affiliated store device included in the order information; when a delivery completion signal relating to a product included in the order information is received, providing, by the delivery ordering server, an evaluation screen for a delivery order to the user terminal; and when the user terminal inputs a phone number and an evaluation result to the evaluation screen, checking the phone number and transmitting the phone number to the affiliated store device by the delivery ordering server. Other embodiments are also applicable.

Description

배달 주문 방법, 서버 및 시스템Delivery order methods, servers and systems
본 발명은 배달 주문 방법, 서버 및 시스템에 관한 것이다.The present invention relates to a delivery order method, server and system.
일반적으로 배달음식 등의 제품을 주문하기 위해서는 배달업체가 배포한 전단지, 메뉴판 및 안내책자와 같은 홍보물을 통해 배달업체의 전화번호를 획득한 주문자가 배달업체에 전화를 걸어 주문을 수행한다. 이와 같이, 전화를 걸어 주문을 수행하는 경우, 주문자의 전화번호를 배달업체가 확보할 수 있게 되어 주문자의 의도와 관계없이 주문자의 개인정보가 노출되는 문제점이 있다.In general, in order to order products such as food for delivery, an orderer who has obtained the phone number of the delivery company through promotional materials such as flyers, menu boards, and brochures distributed by the delivery company calls the delivery company and places the order. In this way, when placing an order by making a phone call, the delivery company can obtain the orderer's phone number, so that the orderer's personal information is exposed regardless of the orderer's intention.
아울러, 최근 스마트 폰과 같은 휴대단말기가 활성화됨에 따라 사용자들은 배달전용 어플리케이션을 휴대단말기에 설치하고 이를 통해 배달제품을 주문한다. 이를 위해, 배달주문을 수행하는 복수의 점포는 배달주문 플랫폼 서버에 가맹점으로 등록하고, 주문자가 휴대단말기에 설치된 어플리케이션을 통해 주문을 수행하면 배달주문 플랫폼 서버는 해당 주문을 관련 가맹점에 전달한다. 이와 같은 배달전용 어플리케이션을 활용할 경우, 배달주문 플랫폼 서버는 가맹점에 주문자의 전화번호에 대응되는 임시번호를 제공하기 때문에 주문자의 개인정보가 보호되는 장점이 있다. 그러나, 이와 같은 주문자의 임시번호는 주문 시마다 변경되기 때문에 가맹점 측에서는 주문자에게 쿠폰이나 마일리지 적립이 어려운 문제가 있고, 이로 인해 고객유지 및 유치가 용이하지 문제점이 발생한다.In addition, as a mobile terminal such as a smart phone is recently activated, users install a delivery-only application on the mobile terminal and order delivery products through it. To this end, a plurality of stores that perform delivery orders register as affiliated stores in the delivery order platform server, and when an orderer places an order through an application installed on a mobile terminal, the delivery order platform server delivers the order to the related affiliated stores. When using such a delivery-only application, since the delivery order platform server provides a temporary number corresponding to the orderer's phone number to the affiliated store, the orderer's personal information is protected. However, since such an orderer's temporary number is changed every time an order is placed, there is a problem in that it is difficult to accumulate coupons or mileage to the orderer at the affiliated store side, and thus, it is difficult to maintain and attract customers.
이러한 종래의 문제점을 해결하기 위한 본 발명의 실시 예들은 배달 주문을 이용하는 주문자의 요청이 있을 때만 가맹점에 주문자의 전화번호를 공개함으로써 주문자의 개인정보를 보호할 수 있는 배달 주문 방법, 서버 및 시스템을 제공하는 것이다. Embodiments of the present invention for solving such conventional problems provide a delivery order method, server and system that can protect the personal information of the orderer by disclosing the orderer's phone number to the affiliated store only at the request of the orderer who uses the delivery order. To provide.
또한, 본 발명의 실시 예들은 배달 주문을 이용하는 주문자의 요청이 있을 때 가맹점에 주문자의 전화번호를 공개하여 주문자에게 쿠폰 또는 마일리지 적립을 제공함으로써 가맹점에서의 고객유지 및 유치를 수행할 수 있는 배달 주문 방법, 서버 및 시스템을 제공하는 것이다.In addition, embodiments of the present invention disclose the orderer's phone number to the affiliated store at the request of the orderer using the delivery order, and provide coupons or mileage accumulation to the orderer, thereby performing a delivery order that can perform customer retention and attraction at the affiliated store. It is to provide methods, servers and systems.
본 발명의 실시 예에 따른 배달 주문 방법은, 배달주문서버가 사용자 단말로부터 주문 정보가 수신되면 상기 주문 정보에 포함된 가맹점 장치로 상기 주문 정보를 전송하는 단계, 상기 배달주문서버가 상기 주문 정보에 포함된 제품에 대한 배달완료 신호가 수신되면 상기 사용자 단말로 배달 주문에 대한 평가화면을 제공하는 단계 및 상기 배달주문서버가 상기 사용자 단말이 상기 평가화면에 전화번호 및 평가결과를 입력하면 상기 전화번호를 확인하여 상기 가맹점 장치로 전송하는 단계를 포함하는 것을 특징으로 한다.In the delivery order method according to an embodiment of the present invention, when order information is received from a user terminal by a delivery order server, transmitting the order information to an affiliated store device included in the order information, the delivery order server in the order information When a delivery completion signal for the included product is received, providing an evaluation screen for a delivery order to the user terminal, and when the delivery order server inputs a phone number and evaluation result to the evaluation screen by the user terminal, the phone number It characterized in that it comprises the step of confirming and transmitting to the affiliated store device.
또한, 전화번호를 확인하여 상기 가맹점 장치로 전송하는 단계는, 상기 가맹점 장치에서 상기 전화번호를 기반으로 상기 사용자 단말에 대한 주문 누적 포인트를 적립하도록 상기 전화번호를 상기 가맹점 장치로 전송하는 단계인 것을 특징으로 한다.In addition, the step of checking the phone number and transmitting it to the affiliated store device is a step of transmitting the phone number to the affiliated store device so that the affiliated store device accumulates order accumulation points for the user terminal based on the phone number. It is characterized.
또한, 전화번호를 확인하여 상기 가맹점 장치로 전송하는 단계는, 상기 배달주문서버가 상기 전화번호를 기반으로 상기 사용자 단말에 대한 주문 누적 포인트를 적립하고, 상기 주문 누적 포인트가 임계치 이상이면 상기 전화번호를 상기 가맹점 장치로 전송하는 단계인 것을 특징으로 한다.In addition, the step of checking the phone number and transmitting it to the affiliated store device includes, by the delivery order server, accumulating order accumulation points for the user terminal based on the phone number, and if the order accumulation point is greater than or equal to a threshold, the phone number It is characterized in that the step of transmitting to the affiliated store device.
또한, 가맹점 장치로 상기 주문 정보를 전송하는 단계는, 상기 배달주문서버가 상기 주문 정보에 포함된 상기 사용자 단말의 전화번호에 임시번호를 할당하는 단계 및 상기 주문 정보 전송 시에 상기 전화번호를 제외하고 상기 임시번호를 상기 주문 정보에 포함하여 전송하는 단계를 포함하는 것을 특징으로 한다.In addition, the step of transmitting the order information to the affiliated store device, the delivery order server allocating a temporary number to the phone number of the user terminal included in the order information, and excluding the phone number when transmitting the order information And it characterized in that it comprises the step of transmitting the temporary number included in the order information.
또한, 임시번호를 상기 주문 정보에 포함하여 전송하는 단계 이후에, 상기 배달주문서버가 상기 가맹점 장치로부터 접수완료 메시지를 수신하면, 상기 사용자 단말 및 상기 가맹점 장치로 상기 주문 정보에 대한 주문 완료 메시지를 전송하는 단계를 더 포함하는 것을 특징으로 한다. In addition, after the step of including and transmitting the temporary number in the order information, when the delivery order server receives a reception completion message from the affiliated store device, the order completion message for the order information is sent to the user terminal and the affiliated store device. It characterized in that it further comprises the step of transmitting.
아울러, 본 발명의 실시 예에 따른 배달주문서버는, 사용자 단말 및 가맹점 장치와 통신을 수행하는 통신부 및 상기 사용자 단말로부터 수신된 주문 정보에 포함된 가맹점 장치로 상기 주문 정보를 전송하고, 상기 주문 정보에 포함된 제품에 대한 배달완료 신호가 수신되면 상기 사용자 단말로 배달 주문에 대한 평가화면을 제공하고, 상기 평가화면을 통해 상기 사용자 단말로부터 평가결과 및 전화번호가 입력되면, 상기 전화번호를 확인하여 상기 가맹점 장치로 전송하는 제어부를 포함하는 것을 특징으로 한다. In addition, the delivery order server according to an embodiment of the present invention transmits the order information to a communication unit performing communication with a user terminal and an affiliated store device, and an affiliated store device included in the order information received from the user terminal, and the order information When the delivery completion signal for the product included in is received, an evaluation screen for the delivery order is provided to the user terminal, and when the evaluation result and a phone number are input from the user terminal through the evaluation screen, the phone number is checked. It characterized in that it comprises a control unit for transmitting to the affiliated store device.
또한, 제어부는, 상기 가맹점 장치에서 상기 전화번호를 기반으로 상기 사용자 단말에 대한 주문 누적 포인트를 적립하도록 상기 전화번호를 상기 가맹점 장치로 전송하는 것을 특징으로 한다.In addition, the control unit is characterized in that the affiliated store device transmits the phone number to the affiliated store device to accumulate order accumulation points for the user terminal based on the phone number.
또한, 제어부는, 상기 전화번호를 기반으로 상기 사용자 단말에 대한 주문 누적 포인트를 적립하고 상기 주문 누적 포인트가 임계치 이상이면 상기 전화번호를 상기 가맹점 장치로 전송하는 것을 특징으로 한다.In addition, the control unit may accumulate order accumulation points for the user terminal based on the phone number, and transmit the phone number to the affiliated store device when the order accumulation point is greater than or equal to a threshold.
또한, 제어부는, 상기 주문 정보에 포함된 상기 사용자 단말의 전화번호에 임시번호를 할당하고 상기 주문 정보에 포함된 상기 가맹점 장치로 상기 주문 정보 전송 시에 상기 전화번호를 제외하고 상기 임시번호를 상기 주문 정보에 포함하여 전송하는 것을 특징으로 한다. In addition, the control unit allocates a temporary number to the phone number of the user terminal included in the order information, and when transmitting the order information to the affiliated store device included in the order information, the temporary number excluding the phone number It is characterized in that the transmission is included in the order information.
아울러, 본 발명의 실시 예에 따른 배달 주문 시스템은, 배달주문 어플리케이션을 통해 주문 정보를 입력하는 사용자 단말, 상기 주문 정보에 포함된 가맹점 장치로 상기 주문 정보를 전송하기 위해 상기 사용자 단말의 전화번호에 임시번호를 할당하고, 상기 주문 정보에 포함된 제품에 대한 배달완료 신호가 수신되면 상기 사용자 단말로 배달 주문에 대한 평가화면을 제공하고, 상기 가맹점 장치로 전송하기 위해 상기 사용자 단말로부터 입력된 평가결과 및 전화번호를 확인하는 배달주문서버 및 상기 전화번호를 기반으로 고객 데이터를 관리하는 가맹점 장치를 포함하는 것을 특징으로 한다.In addition, the delivery order system according to an embodiment of the present invention includes a user terminal for inputting order information through a delivery order application, and a phone number of the user terminal in order to transmit the order information to an affiliated store device included in the order information. When a temporary number is assigned and a delivery completion signal for the product included in the order information is received, an evaluation screen for the delivery order is provided to the user terminal, and the evaluation result input from the user terminal for transmission to the affiliated store device And a delivery order server that checks a phone number and an affiliate store device that manages customer data based on the phone number.
또한, 가맹점 장치는, 상기 전화번호를 기반으로 상기 사용자 단말에 대한 주문 누적 포인트를 적립하여 상기 고객 데이터를 관리하는 것을 특징으로 한다.In addition, the affiliated store device is characterized in that it manages the customer data by accumulating order accumulation points for the user terminal based on the phone number.
또한, 배달주문서버는, 상기 전화번호를 기반으로 상기 사용자 단말에 대한 주문 누적 포인트를 적립하고 상기 주문 누적 포인트가 임계치 이상이면 상기 전화번호를 상기 가맹점 장치로 전송하는 것을 특징으로 한다.In addition, the delivery order server is characterized in that it accumulates order accumulation points for the user terminal based on the phone number and transmits the phone number to the affiliated store device when the order accumulation point is greater than or equal to a threshold.
상술한 바와 같이 본 발명에 따른 배달 주문 방법, 서버 및 시스템은 배달 주문을 이용하는 주문자의 요청이 있을 때만 가맹점에 주문자의 전화번호를 공개함으로써, 주문자의 개인정보를 보호할 수 있는 효과가 있다. As described above, the delivery order method, server, and system according to the present invention have the effect of protecting the personal information of the orderer by disclosing the orderer's phone number to the affiliated store only at the request of the orderer using the delivery order.
또한, 본 발명에 따른 배달 주문 방법, 서버 및 시스템은 배달 주문을 이용하는 주문자의 요청이 있을 때 가맹점에 주문자의 전화번호를 공개하여 주문자에게 쿠폰 또는 마일리지 적립을 제공함으로써, 고객유지 및 유치를 효과적으로 수행할 수 있는 효과가 있다.In addition, the delivery order method, server, and system according to the present invention can effectively maintain and attract customers by providing coupons or mileage accumulation to the orderer by disclosing the orderer's phone number to the affiliated store at the request of the orderer using the delivery order. There is an effect that can be done.
도 1은 본 발명의 실시 예에 따른 배달 주문 시스템을 나타낸 도면이다. 1 is a diagram showing a delivery order system according to an embodiment of the present invention.
도 2는 본 발명의 실시 예에 따른 배달주문서버의 주요 구성을 나타낸 도면이다. 2 is a view showing the main configuration of a delivery order server according to an embodiment of the present invention.
도 3은 본 발명의 실시 예에 따른 배달 주문 방법을 설명하기 위한 흐름도이다. 3 is a flowchart illustrating a delivery order method according to an embodiment of the present invention.
도 4는 본 발명의 실시 예에 따른 배달주문서버에서의 배달 주문 방법을 설명하기 위한 순서도이다. 4 is a flowchart illustrating a delivery order method in a delivery order server according to an embodiment of the present invention.
도 5는 본 발명의 실시 예에 따른 배달주문서버에서의 주문 처리 수행 방법을 설명하기 위한 순서도이다. 5 is a flowchart illustrating a method of performing order processing in a delivery order server according to an embodiment of the present invention.
이하, 본 발명에 따른 바람직한 실시 형태를 첨부된 도면을 참조하여 상세하게 설명한다. 첨부된 도면과 함께 이하에 개시될 상세한 설명은 본 발명의 예시적인 실시형태를 설명하고자 하는 것이며, 본 발명이 실시될 수 있는 유일한 실시형태를 나타내고자 하는 것이 아니다. 도면에서 본 발명을 명확하게 설명하기 위해서 설명과 관계없는 부분은 생략할 수 있고, 명세서 전체를 통하여 동일 또는 유사한 구성 요소에 대해서는 동일한 참조 부호를 사용할 수 있다.Hereinafter, preferred embodiments of the present invention will be described in detail with reference to the accompanying drawings. The detailed description to be disclosed hereinafter together with the accompanying drawings is intended to describe exemplary embodiments of the present invention, and is not intended to represent the only embodiments in which the present invention may be practiced. In the drawings, parts irrelevant to the description may be omitted in order to clearly describe the present invention, and the same reference numerals may be used for the same or similar components throughout the specification.
본 발명의 일 실시 예에서, '또는', '적어도 하나' 등의 표현은 함께 나열된 단어들 중 하나를 나타내거나, 또는 둘 이상의 조합을 나타낼 수 있다. 예를 들어, 'A 또는 B', 'A 및 B 중 적어도 하나'는 A 또는 B 중 하나만을 포함할 수 있고, A와 B를 모두 포함할 수도 있다.In an embodiment of the present invention, expressions such as'or' and'at least one' may represent one of words listed together, or a combination of two or more. For example,'A or B'and'at least one of A and B'may include only one of A or B, and may include both A and B.
도 1은 본 발명의 실시 예에 따른 배달 주문 시스템을 나타낸 도면이다. 1 is a diagram showing a delivery order system according to an embodiment of the present invention.
도 1을 참조하면, 본 발명에 따른 배달 주문 시스템(10)은 사용자 단말(100), 배달주문서버(200) 및 가맹점 장치(300)를 포함한다.Referring to FIG. 1, a delivery order system 10 according to the present invention includes a user terminal 100, a delivery order server 200, and an affiliate store device 300.
사용자 단말(100)은 배달 주문 서비스를 이용하기 위한 사용자가 이용하는 단말로, 스마트 폰, 태블릿 PC, 컴퓨터 등 무선 통신이 가능한 전자장치일 수 있다. 이를 위해, 사용자 단말(100)은 5G(5th generation), LTE(long term evolution), LTE-A(long term evolution-advanced), Wi-Fi(wireless fidelity) 등의 무선 통신을 수행한다. The user terminal 100 is a terminal used by a user to use a delivery order service, and may be an electronic device capable of wireless communication such as a smart phone, a tablet PC, or a computer. To this end, the user terminal 100 performs wireless communication such as 5 th generation (5G), long term evolution (LTE), long term evolution-advanced (LTE-A), and wireless fidelity (Wi-Fi).
사용자 단말(100)은 배달주문서버(200)에서 제공하는 배달주문 어플리케이션을 다운로드하여 설치한다. 사용자 단말(100)은 배달주문 어플리케이션에 사용자 이메일 주소, 비밀번호, 닉네임 등을 입력하여 회원가입을 수행하고, 전화번호 입력을 통해 사용자 인증을 추가로 수행할 수 있다. 또한, 사용자 단말(100)은 배달주문 어플리케이션과 연동된 메신저 어플리케이션이나 개인메일 계정 등을 이용하여 배달주문 어플리케이션에 회원가입을 수행할 수 있다. The user terminal 100 downloads and installs a delivery order application provided by the delivery order server 200. The user terminal 100 may perform membership registration by entering a user email address, password, nickname, etc. into the delivery order application, and additionally perform user authentication through inputting a phone number. In addition, the user terminal 100 may perform membership registration to the delivery order application using a messenger application or a personal mail account linked to the delivery order application.
이와 같이, 회원가입이 완료된 이후에 사용자 단말(100)은 배달주문 어플리케이션(이하, 어플리케이션이라 통칭함)을 실행한 후 배달주문을 수행할 수 있다. 이때, 사용자 단말(100)은 사용자로부터 제품을 배달받을 주소, 전화번호, 제품이름, 제품을 제공하는 가맹점 및 제품수량 등에 대한 주문 정보가 입력되면 배달주문서버(200)로 전송한다. In this way, after the membership registration is completed, the user terminal 100 may execute a delivery order application (hereinafter, referred to as an application) and then perform a delivery order. At this time, the user terminal 100 transmits the order information on the address, phone number, product name, affiliated store providing the product, and quantity of products to be delivered from the user to the delivery order server 200.
이와 같이, 배달주문서버(200)로 주문 정보를 전송한 이후에 사용자 단말(100)은 배달주문서버(200)로부터 임시번호를 할당받는다. 가맹점 장치(300)에서의 주문접수가 확인되면 사용자 단말(100)은 배달주문서버(200)에서 할당된 임시번호를 통해 배달주문서버(200)로부터 주문완료 메시지를 수신하여 표시한다. 사용자 단말(100)은 배달주문한 제품의 배달이 완료되면 사용자의 입력에 따라 어플리케이션을 통해 배달완료 신호를 배달주문서버(200)로 전송하고, 배달주문서버(200)로부터 평가화면을 수신하여 표시한다. 이때, 평가화면은 어플리케이션에서 제공하는 화면으로, 배달주문에 대한 만족도를 평가하기 위한 화면이다.In this way, after transmitting the order information to the delivery order server 200, the user terminal 100 receives a temporary number from the delivery order server 200. When the order received by the affiliated store device 300 is confirmed, the user terminal 100 receives and displays an order completion message from the delivery order server 200 through a temporary number assigned by the delivery order server 200. When the delivery of the delivery ordered product is completed, the user terminal 100 transmits a delivery completion signal to the delivery order server 200 through the application according to the user's input, and receives and displays an evaluation screen from the delivery order server 200. . At this time, the evaluation screen is a screen provided by the application, and is a screen for evaluating the satisfaction with the delivery order.
사용자 단말(100)은 사용자로부터 전화번호와 함께 평가결과가 입력되면, 이를 배달주문서버(200)로 전송할 수 있다. 이때, 사용자는 가맹점 장치(300)와 관련된 가맹점에서 제공하는 주문 누적 포인트에 대한 혜택을 받고자 할 경우, 전화번호를 평가화면에 입력할 수 있다. When the user terminal 100 inputs an evaluation result along with a phone number from the user, the user terminal 100 may transmit it to the delivery order server 200. In this case, when the user wants to receive a benefit for the accumulated order points provided by the affiliated store related to the affiliated store device 300, the user may input a phone number on the evaluation screen.
배달주문서버(200)는 복수의 가맹점이 가맹회원으로 등록하고, 복수의 사용자가 개인회원으로 등록하여 가맹점과 사용자 사이의 주문, 배달 및 결제 등의 서비스를 이용할 수 있도록 배달주문 플랫폼을 제공한다. 배달주문서버(200)는 사용자 단말(100)로부터 주문 정보를 수신하고, 주문 정보에 포함된 가맹점 장치(300)로 주문 정보를 전송하기 위해 사용자 단말(100)의 전화번호에 임시번호를 할당한다. 배달주문서버(200)는 사용자 단말(100) 또는 가맹점 장치(300) 중 적어도 하나로부터 주문 정보에 포함된 제품에 대한 배달완료 신호가 수신되면 사용자 단말(100)로 배달주문에 대한 평가화면을 제공한다. 배달주문서버(200)는 평가화면을 통해 사용자 단말(100)로부터 입력된 평가결과를 저장하고, 평가화면을 통해 사용자 단말(100)로부터 입력된 전화번호를 가맹점 장치(300)로 전송한다. 배달주문서버(200)의 동작은 하기의 도 2를 이용하여 보다 구체적으로 설명하기로 한다. 도 2는 본 발명의 실시 예에 따른 배달주문서버의 주요 구성을 나타낸 도면이다. The delivery order server 200 provides a delivery order platform so that a plurality of affiliates can register as affiliate members, and a plurality of users register as individual members to use services such as order, delivery, and payment between the affiliated store and users. Delivery order server 200 receives order information from the user terminal 100, and assigns a temporary number to the phone number of the user terminal 100 in order to transmit the order information to the affiliated store device 300 included in the order information. . The delivery order server 200 provides an evaluation screen for the delivery order to the user terminal 100 when a delivery completion signal for a product included in the order information is received from at least one of the user terminal 100 or the affiliated store device 300 do. The delivery order server 200 stores the evaluation result input from the user terminal 100 through the evaluation screen, and transmits the phone number input from the user terminal 100 to the affiliated store device 300 through the evaluation screen. The operation of the delivery order server 200 will be described in more detail using FIG. 2 below. 2 is a view showing the main configuration of a delivery order server according to an embodiment of the present invention.
도 2를 참조하면, 본 발명에 따른 배달주문서버(200)는 통신부(210), 입력부(220), 표시부(230), 메모리(240) 및 제어부(250)를 포함한다. Referring to FIG. 2, the delivery order server 200 according to the present invention includes a communication unit 210, an input unit 220, a display unit 230, a memory 240, and a control unit 250.
통신부(210)는 사용자 단말(100) 및 가맹점 장치(300)와의 통신을 수행한다. 이를 위해, 통신부(210)는 5G(5th generation), LTE(long term evolution), LTE-A(long term evolution-advanced), WiFi(wireless fidelity) 등의 무선 통신을 수행할 수 있다.The communication unit 210 performs communication with the user terminal 100 and the affiliated store device 300. To this end, the communication unit 210 may perform wireless communication such as 5G (5 th generation), LTE (long term evolution), LTE-A (long term evolution-advanced), WiFi (wireless fidelity).
입력부(220)는 배달주문서버(200)의 관리자의 입력에 대응하여 입력 데이터를 발생시킨다. 이를 위해, 입력부(220)는 적어도 하나의 입력수단을 포함한다. 입력부(220)는 키보드, 터치 키, 터치패널, 버튼, 키패드, 돔 스위치 등을 포함할 수 있다.The input unit 220 generates input data in response to an input of the manager of the delivery order server 200. To this end, the input unit 220 includes at least one input means. The input unit 220 may include a keyboard, a touch key, a touch panel, a button, a keypad, and a dome switch.
표시부(230)는 배달주문서버(200)의 동작에 따른 출력 데이터를 출력한다. 이를 위해, 표시부(230)는 표시부(230)는 액정 디스플레이(LCD; liquid crystal display), 발광 다이오드(LED; light emitting diode) 디스플레이, 유기 발광 다이오드(OLED; organic LED) 디스플레이, 마이크로 전자기계 시스템(MEMS; micro electro mechanical systems) 디스플레이 및 전자 종이(electronic paper) 디스플레이를 포함할 수 있다. 표시부(230)는 입력부(220)와 결합되어 터치 스크린(touch screen)으로 구현될 수 있다.The display unit 230 outputs output data according to the operation of the delivery order server 200. To this end, the display unit 230 includes a liquid crystal display (LCD), a light emitting diode (LED) display, an organic light emitting diode (OLED) display, and a microelectromechanical system ( MEMS (micro electro mechanical systems) displays and electronic paper displays. The display unit 230 may be combined with the input unit 220 to be implemented as a touch screen.
메모리(240)는 배달주문서버(200)의 동작 프로그램들을 저장한다. 메모리(240)는 사용자 단말(100)로 제공할 배달주문 어플리케이션을 저장하고, 어플리케이션을 다운로드하여 설치한 사용자 단말(100)로부터 회원가입을 위해 수신된 사용자 이메일 주소, 비밀번호, 닉네임 등을 저장한다. 또한, 메모리(240)는 가맹점 장치(300)의 이름, 주소, 전화번호, 가맹점에서 제공하는 제품의 이름 등을 저장한다. 아울러, 메모리(240)는 사용자 단말(100)로 제공한 평가화면에서 입력된 평가결과를 가맹점 장치(300)에 대응되는 가맹점 이름과 매핑하여 저장한다. The memory 240 stores operation programs of the delivery order server 200. The memory 240 stores a delivery order application to be provided to the user terminal 100, and stores a user email address, a password, a nickname, etc. received for membership registration from the user terminal 100, which has downloaded and installed the application. In addition, the memory 240 stores the name, address, phone number of the affiliated store device 300, and the name of a product provided by the affiliated store. In addition, the memory 240 maps and stores the evaluation result input from the evaluation screen provided to the user terminal 100 with an affiliate store name corresponding to the affiliate store device 300.
제어부(250)는 통신부(210)를 통해 사용자 단말(100)로부터의 주문정보를 수신한다. 이때, 주문 정보는, 사용자가 어플리케이션에 입력한 주소, 전화번호, 제품이름, 제품을 제공하는 가맹점 및 제품수량 등을 포함한다. 제어부(250)는 사용자의 전화번호에 임시번호를 할당하고 가맹점 장치(300)로 주문 정보를 전송한다. 이때, 제어부(250)는 사용자의 전화번호 대신 할당된 임시번호를 가맹점 장치(300)로 전송한다. The control unit 250 receives order information from the user terminal 100 through the communication unit 210. In this case, the order information includes an address, a phone number, a product name, an affiliate store that provides a product, and the quantity of products entered by the user into the application. The controller 250 allocates a temporary number to the user's phone number and transmits the order information to the affiliated store device 300. In this case, the control unit 250 transmits the assigned temporary number to the affiliated store device 300 instead of the user's phone number.
제어부(250)는 가맹점 장치(300)로부터 접수완료 신호가 수신되면 주문완료 메시지를 생성하고, 생성된 주문완료 메시지를 사용자 단말(100) 및 가맹점 장치(300)로 전송한다. 제어부(250)는 통신부(210)로부터 배달완료신호가 수신되면 사용자 단말(100)에 설치된 어플리케이션으로 평가화면을 제공한다. 이때, 평가화면은 어플리케이션에서 제공하는 화면으로, 배달주문에 대한 만족도를 평가하기 위한 화면이다. 아울러, 배달완료신호는 사용자 단말(100)로부터 수신되거나, 배달을 수행한 배달원이 구비한 단말기(미도시)로부터 수신될 수 있고, 가맹점 장치(300)로부터 수신될 수 있다. 가맹점 장치(300)로부터 수신될 경우에는 배달을 수행한 배달원이 구비한 단말기를 이용하여 배달완료신호를 가맹점 장치(300)로 전송함으로써 수신될 수 있다. 아울러, 배달원이 가맹점 장치(300)로 배달완료신호를 전송할 경우에는 가맹점 장치(300)를 운영하는 가맹점에서도 실시간으로 배달 상황을 확인할 수 있다. When the reception completion signal is received from the affiliated store device 300, the controller 250 generates an order completion message and transmits the generated order completion message to the user terminal 100 and the affiliated store device 300. When the delivery completion signal is received from the communication unit 210, the controller 250 provides an evaluation screen to an application installed in the user terminal 100. At this time, the evaluation screen is a screen provided by the application, and is a screen for evaluating the satisfaction with the delivery order. In addition, the delivery completion signal may be received from the user terminal 100 or may be received from a terminal (not shown) provided by the delivery person who performed the delivery, or may be received from the affiliated store device 300. When it is received from the affiliated store device 300, it may be received by transmitting a delivery completion signal to the affiliated store device 300 using a terminal provided by the delivery person who performed the delivery. In addition, when the delivery person transmits a delivery completion signal to the affiliated store device 300, the affiliated store operating the affiliated store device 300 may also check the delivery status in real time.
제어부(250)는 평가화면을 통해 사용자 단말(100)로부터 전화번호 및 평가결과가 수신되면 평가결과는 저장하고 전화번호를 가맹점 장치(300)로 전송할 수 있다. 이때, 제어부(250)는 가맹점 장치(300)에서 사용자 단말(100)에 대한 주문 누적 포인트를 관리하도록 전화번호를 가맹점 장치(300)로 전송하는 것이다. 그러나, 제어부(250)는 전화번호를 메모리(240)에 저장하여 제어부(250)에서 사용자 단말(100)에 대한 주문 누적 포인트를 적립할 수 있다. 이 경우, 제어부(250)는 주문 누적 포인트가 가맹점 장치(300)에서 설정된 임계치 이상이 되면 전화번호를 가맹점 장치(300)로 전송할 수 있다. When the phone number and the evaluation result are received from the user terminal 100 through the evaluation screen, the controller 250 may store the evaluation result and transmit the phone number to the affiliated store device 300. In this case, the controller 250 transmits the phone number to the affiliated store device 300 so that the affiliated store device 300 manages the order accumulation points for the user terminal 100. However, the controller 250 may store the phone number in the memory 240 to accumulate order accumulation points for the user terminal 100 in the controller 250. In this case, the controller 250 may transmit the phone number to the affiliated store device 300 when the order accumulation point exceeds a threshold set by the affiliated store device 300.
가맹점 장치(300)는 배달주문서버(200)에 가맹점으로 가입한 복수의 가맹점에서 각각 사용하는 장치로 컴퓨터, 포스(POS; point of sales)장치 등일 수 있으며, 가맹점은 음식점, 마트 등을 포함할 수 있다. 가맹점 장치(300)는 배달주문서버(200)와의 통신을 통해 사용자 단말(100)에서 입력된 주문 정보를 수신한다. 이를 위해, 배달주문서버(200)는 5G(5th generation), LTE(long term evolution), LTE-A(long term evolution-advanced), WiFi(wireless fidelity) 등의 무선 통신을 수행할 수 있다.The affiliated store device 300 is a device used by a plurality of affiliated stores that are subscribed to the delivery order server 200 as affiliated stores, and may be a computer, a point of sales (POS) device, etc., and the affiliated store may include restaurants, marts, etc. I can. The affiliated store device 300 receives order information input from the user terminal 100 through communication with the delivery order server 200. To this end, the delivery order server 200 may perform wireless communication such as 5G (5 th generation), LTE (long term evolution), LTE-A (long term evolution-advanced), WiFi (wireless fidelity).
가맹점 장치(300)는 배달주문서버(200)로부터 주문 정보가 수신되면 이를 표시한다. 이를 위해, 가맹점 장치(300)는 표시부(미도시)를 포함할 수 있다. 가맹점 장치(300)는 가맹점 장치(300)의 사용자로부터 입력된 주문접수 완료신호를 배달주문서버(200)로 전송한다. 이를 위해, 가맹점 장치(300)는 입력부(미도시)를 포함할 수 있다. 이후, 가맹점 장치(300)는 배달주문서버(200)로부터 주문완료 메시지를 수신하여 이를 표시한다. 가맹점 장치(300)는 주문 정보에 대응하는 제품을 배달원을 통해 사용자 단말(100)의 사용자에게 배달하고, 배달원이 구비한 단말기(미도시)로부터 배달완료신호가 수신되면 이를 배달주문서버(200)로 전송할 수 있다. The affiliated store device 300 displays order information when it is received from the delivery order server 200. To this end, the affiliated store device 300 may include a display unit (not shown). The affiliated store device 300 transmits an order reception completion signal input from the user of the affiliated store device 300 to the delivery order server 200. To this end, the affiliated store device 300 may include an input unit (not shown). Thereafter, the affiliated store device 300 receives an order completion message from the delivery order server 200 and displays it. The affiliated store device 300 delivers the product corresponding to the order information to the user of the user terminal 100 through a delivery person, and when a delivery completion signal is received from a terminal (not shown) provided by the delivery person, the delivery order server 200 Can be transferred to.
제품 배달이 완료된 이후에 가맹점 장치(300)는 배달주문서버(200)로부터 전화번호가 수신되면, 이를 메모리(미도시)에 저장하여 고객 데이터를 관리한다. 이때, 배달주문서버(200)로부터 수신되는 전화번호는 사용자가 가맹점에서 제공하는 주문 누적 포인트에 대한 혜택을 받고자 사용자 단말(100)에 대한 전화번호이다. 가맹점 장치(300)는 전화번호를 기반으로 사용자 단말(100)이 배달주문을 요청한 횟수를 확인하여 사용자 단말(100)에 주문 누적 포인트를 적립한다. 또한, 가맹점 장치(300)는 가맹점 장치(300)에서 설정한 주문 누적 포인트의 임계치 이상이 된 사용자 단말(100)의 전화번호를 배달주문서버(200)로부터 수신할 수 있다. 이를 통해, 가맹점 장치(300)는 주문 누적 포인트가 임계치 이상 적립되면, 사용자 단말(100)로 음료, 음식 무료 제공 및 제품 구매 시 할인율 등의 서비스를 제공할 수 있다.After product delivery is completed, the affiliated store device 300 manages customer data by storing it in a memory (not shown) when a phone number is received from the delivery order server 200. At this time, the phone number received from the delivery order server 200 is a phone number for the user terminal 100 in order to receive benefits for the accumulated order points provided by the affiliated store by the user. The affiliated store device 300 checks the number of times the user terminal 100 requests a delivery order based on the phone number, and accumulates order accumulation points in the user terminal 100. In addition, the affiliated store device 300 may receive from the delivery order server 200 the phone number of the user terminal 100 that has become equal to or greater than the threshold of the order accumulation point set by the affiliated store device 300. Through this, the affiliated store device 300 may provide a service such as a free drink and food and a discount rate when purchasing a product to the user terminal 100 when the accumulated order points are accumulated above a threshold value.
도 3은 본 발명의 실시 예에 따른 배달 주문 방법을 설명하기 위한 흐름도이다. 3 is a flowchart illustrating a delivery order method according to an embodiment of the present invention.
도 3을 참조하면, 301단계에서 사용자 단말(100)은 배달주문을 위해 배달주문 어플리케이션을 실행하여 배달시키고자 하는 제품을 주문한다. 이를 위해, 사용자 단말(100)은 배달주문서버(200)에서 제공하는 배달주문 어플리케이션을 미리 설치한 상태일 수 있고, 배달주문 시에 설치할 수 있다. Referring to FIG. 3, in step 301, the user terminal 100 orders a product to be delivered by executing a delivery order application for delivery order. To this end, the user terminal 100 may be in a state in which a delivery order application provided by the delivery order server 200 is previously installed, and may be installed at the time of delivery order.
303단계에서 사용자 단말(100)은 어플리케이션을 통해 주문 정보를 배달주문서버(200)로 전송한다. 이때, 주문 정보는 사용자가 어플리케이션에 입력한 주소, 전화번호, 제품이름, 제품을 제공하는 가맹점 및 제품수량 등을 포함할 수 있다. 305단계에서 배달주문서버(200)는 사용자 단말(100)로부터 수신된 전화번호에 임시번호를 할당하고, 307단계를 수행한다. 307단계에서 배달주문서버(200)는 주문 정보에 포함된 가맹점에서 운영하는 가맹점 장치(300)로 주소, 제품이름, 제품수량을 포함하는 주문 정보를 전송하되, 전화번호 대신 할당된 임시번호를 가맹점 장치(300)로 전송한다. 이를 통해, 사용자의 동의 없이 사용자 단말(100)의 전화번호가 가맹점 장치(300)에 공개되는 것을 방지함으로써 사용자의 개인정보를 보호할 수 있다. In step 303, the user terminal 100 transmits the order information to the delivery order server 200 through the application. In this case, the order information may include an address, a phone number, a product name, an affiliate store providing a product, and a quantity of products entered by the user in the application. In step 305, the delivery order server 200 allocates a temporary number to the phone number received from the user terminal 100, and performs step 307. In step 307, the delivery order server 200 transmits order information including the address, product name, and product quantity to the affiliate store device 300 operated by the affiliate store included in the order information, but uses the assigned temporary number instead of the phone number. It transmits to the device 300. Through this, the user's personal information can be protected by preventing the phone number of the user terminal 100 from being disclosed to the affiliated store device 300 without the user's consent.
309단계에서 가맹점 장치(300)는 배달주문서버(200)로부터 주문 정보를 수신하고 난 이후에 가맹점 장치(300)의 사용자로부터 주문 정보에 대한 접수완료가 선택되면, 311단계를 수행한다. 311단계에서 가맹점 장치(300)는 배달주문서버(200)로 주문 정보에 대한 접수가 완료되었음을 알리는 메시지를 전송한다. 313단계에서 배달주문서버(200)는 가맹점 장치(300)에서 주문이 완료되었음을 확인하고, 주문완료 메시지를 생성한다. 315단계 및 317단계에서 배달주문서버(200)는 생성된 주문완료 메시지를 각각 가맹점 장치(300)와 사용자 단말(100)로 전송한다. 이때, 배달주문서버(200)는 사용자 단말(100)의 전화번호가 아닌 305단계에서 할당된 임시번호로 주문완료 메시지를 전송할 수 있다. In step 309, after receiving the order information from the delivery order server 200, the affiliated store device 300 performs step 311 when the user of the affiliated store device 300 selects to complete the order information. In step 311, the affiliated store device 300 transmits a message to the delivery order server 200 informing that order information has been received. In step 313, the delivery order server 200 confirms that the order has been completed in the affiliated store device 300, and generates an order completion message. In steps 315 and 317, the delivery order server 200 transmits the generated order completion message to the affiliated store device 300 and the user terminal 100, respectively. At this time, the delivery order server 200 may transmit an order completion message to a temporary number assigned in step 305 rather than a phone number of the user terminal 100.
주문완료 메시지를 수신한 이후에, 319단말에서 사용자 단말(100)은 사용자로부터 배달주문을 요청한 제품의 배달이 완료됨을 알리는 배달완료신호가 입력되면, 321단계를 수행한다. 321단계에서 사용자 단말(100)은 배달 주문 서비스에 대한 만족도를 평가하기 위한 평가화면을 표시한다. 이때, 평가화면은 어플리케이션에서 제공하는 화면이다. 323단계에서 사용자 단말(100)은 평가화면에 전화번호 및 평가결과를 입력한다. 이와 같이, 평가화면에 전화번호가 입력되면, 사용자 단말(100)의 사용자가 전화번호를 가맹점 장치(300)에 공개하는데 동의한 것으로 판단한다. After receiving the order completion message, when the user terminal 100 in terminal 319 inputs a delivery completion signal indicating that the delivery of the product requested for the delivery order is completed, step 321 is performed. In step 321, the user terminal 100 displays an evaluation screen for evaluating satisfaction with the delivery order service. At this time, the evaluation screen is a screen provided by the application. In step 323, the user terminal 100 inputs a phone number and an evaluation result on the evaluation screen. In this way, when the phone number is input on the evaluation screen, it is determined that the user of the user terminal 100 has agreed to disclose the phone number to the affiliated store device 300.
325단계에서 어플리케이션은 입력된 전화번호와 평가결과를 배달주문서버(200)로 전송한다. 327단계에서 배달주문서버(200)는 평가결과를 저장하고, 329단계를 수행한다. 329단계에서 배달주문서버(200)는 325단계에서 어플리케이션을 통해 수신된 전화번호를 확인하고 331단계에서 배달주문서버(200)는 확인된 전화번호를 가맹점 장치(300)로 전송한다. 333단계에서 가맹점 장치(300)는 수신된 전화번호를 저장하여 고객 데이터를 관리한다. 즉, 가맹점 장치(300)는 전화번호를 기반으로 사용자 단말(100)이 배달주문을 요청한 횟수를 확인하여 사용자 단말(100)에 주문 누적 포인트를 적립한다. 이를 통해, 가맹점 장치(300)는 주문 누적 포인트가 임계치 이상 적립되면, 사용자 단말(100)로 음료, 음식 무료 제공 및 가맹점에서 제공하는 제품의 할인 등의 서비스를 제공할 수 있다. In step 325, the application transmits the input phone number and the evaluation result to the delivery order server 200. In step 327, the delivery order server 200 stores the evaluation result, and performs step 329. In step 329, the delivery order server 200 checks the phone number received through the application in step 325, and in step 331, the delivery order server 200 transmits the confirmed phone number to the affiliated store device 300. In step 333, the affiliated store device 300 manages customer data by storing the received phone number. That is, the affiliated store device 300 checks the number of times the user terminal 100 requests a delivery order based on the phone number, and accumulates order accumulation points in the user terminal 100. Through this, the affiliated store device 300 may provide services such as free provision of beverages and food to the user terminal 100 and discounts of products provided by the affiliated store when the accumulated order points are accumulated above a threshold value.
아울러, 본 발명의 실시 예에서는 주문 누적 포인트를 가맹점 장치(300)에서 적립하여 관리하는 것을 예로 설명하고 있으나, 반드시 이에 한정되는 것은 아니다. 예컨대, 사용자 단말(100)의 전화번호를 배달주문서버(200)에서 저장하고, 배달주문서버(200)가 전화번호를 기반으로 사용자 단말(100)이 가맹점 장치(300)에 배달주문을 요청한 횟수를 확인하여 사용자 단말(100)에 대한 주문 누적 포인트를 적립할 수 있다. 그리고 배달주문서버(200)는 적립된 주문 누적 포인트가 임계치 이상이 되면, 사용자 단말(100)의 전화번호를 가맹점 장치(300)로 제공할 수 있다. In addition, in the exemplary embodiment of the present invention, an example of accumulating and managing order accumulation points in the affiliated store device 300 is described as an example, but is not limited thereto. For example, the number of times the phone number of the user terminal 100 is stored in the delivery order server 200, and the delivery order server 200 requests a delivery order from the user terminal 100 to the affiliated store device 300 based on the phone number. By checking, it is possible to accumulate points for order accumulation for the user terminal 100. In addition, the delivery order server 200 may provide the phone number of the user terminal 100 to the affiliated store device 300 when the accumulated order accumulation points exceed the threshold.
도 4는 본 발명의 실시 예에 따른 배달주문서버에서의 배달 주문 방법을 설명하기 위한 순서도이다. 4 is a flowchart illustrating a delivery order method in a delivery order server according to an embodiment of the present invention.
도 4를 참조하면, 401단계에서 제어부(250)는 통신부(210)를 통해 사용자 단말(100)로부터의 주문정보 수신여부를 확인한다. 401단계의 확인결과, 주문정보가 수신되면 제어부(250)는 403단계를 수행하고, 주문정보가 수신되지 않으면 제어부(250)는 주문정보의 수신을 대기한다. 이때, 주문정보는 사용자 단말(100)에 설치된 배달주문 어플리케이션을 통해 수신될 수 있고, 어플리케이션은 배달주문서버(200)에서 배포할 수 있다. 403단계에서 제어부(250)는 주문정보에 대응되는 주문 처리를 수행한다. 이때, 주문 처리를 수행하는 방법은 하기의 도 5를 이용하여 보다 구체적으로 설명하기로 한다. 도 5는 본 발명의 실시 예에 따른 배달주문서버에서의 주문 처리 수행 방법을 설명하기 위한 순서도이다.Referring to FIG. 4, in step 401, the controller 250 checks whether or not order information from the user terminal 100 is received through the communication unit 210. As a result of the confirmation in step 401, when order information is received, the control unit 250 performs step 403, and if the order information is not received, the control unit 250 waits for reception of the order information. In this case, the order information may be received through a delivery order application installed in the user terminal 100, and the application may be distributed from the delivery order server 200. In step 403, the control unit 250 performs order processing corresponding to the order information. At this time, a method of performing order processing will be described in more detail with reference to FIG. 5 below. 5 is a flowchart illustrating a method of performing order processing in a delivery order server according to an embodiment of the present invention.
도 5를 참조하면, 501단계에서 제어부(250)는 주문 정보를 확인한다. 이때, 주문 정보는, 사용자가 어플리케이션에 입력한 주소, 전화번호, 제품이름, 제품을 제공하는 가맹점 및 제품수량 등을 포함하고, 사용자 단말(100)이 어플리케이션에 로그인을 수행한 이후에 주문을 수행하여야 하므로 어플리케이션에 회원가입 시에 설정한 사용자 이메일 주소, 비밀번호, 닉네임 중 닉네임을 추가로 포함할 수 있다. 503단계에서 제어부(250)는 사용자의 전화번호에 임시번호를 할당하고 505단계를 수행한다. 이때, 제어부(250)는 사용자의 개인정보 보호를 위해 사용자의 동의 없이는 전화번호를 별도로 저장하지 않을 수 있다. 5, in step 501, the control unit 250 checks order information. At this time, the order information includes the address, phone number, product name, affiliate store providing the product, and quantity of products entered by the user into the application, and the user terminal 100 performs an order after logging in to the application. Because it must be done, the user's email address, password, and nickname set when registering for membership in the application may additionally include a nickname. In step 503, the controller 250 allocates a temporary number to the user's phone number, and performs step 505. In this case, the control unit 250 may not separately store the phone number without the user's consent to protect the user's personal information.
505단계에서 제어부(250)는 가맹점 장치(300)로 주문 정보를 전송한다. 이때, 제어부(250)는 사용자의 전화번호 대신 할당된 임시번호를 가맹점 장치(300)로 전송한다. 이를 통해, 가맹점에서는 정확한 주소 확인, 배달 시간 등을 확인하기 위해 임시번호를 이용하여 사용자 단말(100)과 통신을 수행할 수 있다. 507단계에서 제어부(250)는 가맹점 장치(300)로부터 접수완료 신호가 수신되면 509단계를 수행하고, 접수완료 신호가 수신되지 않으면 접수완료 신호의 수신을 대기한다. 509단계에서 제어부(250)는 주문완료 메시지를 생성한다. 이어서, 511단계에서 제어부(250)는 생성된 주문완료 메시지를 사용자 단말(100) 및 가맹점 장치(300)로 전송하고 도 4의 405단계로 리턴한다. In step 505, the controller 250 transmits order information to the affiliated store device 300. In this case, the control unit 250 transmits the assigned temporary number to the affiliated store device 300 instead of the user's phone number. Through this, the affiliated store can communicate with the user terminal 100 by using a temporary number to check the correct address and delivery time. In step 507, when the reception completion signal is received from the affiliated store device 300, the controller 250 performs step 509, and if the reception completion signal is not received, the controller 250 waits for reception of the reception completion signal. In step 509, the control unit 250 generates an order completion message. Subsequently, in step 511, the control unit 250 transmits the generated order completion message to the user terminal 100 and the affiliated store device 300, and returns to step 405 of FIG. 4.
405단계에서 제어부(250)는 통신부(210)로부터 배달완료신호가 수신되면 407단계를 수행하고, 배달완료신호가 수신되지 않으면 배달완료신호의 수신을 대기한다. 이때, 배달완료신호는 사용자 단말(100)로부터 수신되거나, 배달을 수행한 배달원이 구비한 단말기(미도시)로부터 수신될 수 있고, 가맹점 장치(300)로부터 수신될 수 있다. 가맹점 장치(300)로부터 수신될 경우에는 배달을 수행한 배달원이 구비한 단말기를 이용하여 배달완료신호를 가맹점 장치(300)로 전송함으로써 수신될 수 있다. 아울러, 배달원이 가맹점 장치(300)로 배달완료신호를 전송할 경우에는 가맹점 장치(300)를 운영하는 가맹점에서도 실시간으로 배달 상황을 확인할 수 있다.In step 405, when the delivery completion signal is received from the communication unit 210, the control unit 250 performs step 407, and if the delivery completion signal is not received, the controller 250 waits for reception of the delivery completion signal. In this case, the delivery completion signal may be received from the user terminal 100, or may be received from a terminal (not shown) provided by a delivery person who performed the delivery, or may be received from the affiliated store device 300. When it is received from the affiliated store device 300, it may be received by transmitting a delivery completion signal to the affiliated store device 300 using a terminal provided by the delivery person who performed the delivery. In addition, when the delivery person transmits a delivery completion signal to the affiliated store device 300, the affiliated store operating the affiliated store device 300 may also check the delivery status in real time.
407단계에서 제어부(250)는 사용자 단말(100)에 설치된 어플리케이션으로 평가화면을 제공한다. 이때, 평가화면은 어플리케이션에서 제공하는 화면으로, 배달주문에 대한 만족도를 평가하기 위한 화면이다. 409단계에서 제어부(250)는 사용자 단말(100)로부터 사용자 단말(100)의 전화번호 수신여부를 확인한다. 409단계의 확인결과, 전화번호가 수신되면 제어부(250)는 411단계를 수행한다. In step 407, the controller 250 provides an evaluation screen to the application installed in the user terminal 100. At this time, the evaluation screen is a screen provided by the application, and is a screen for evaluating the satisfaction with the delivery order. In step 409, the controller 250 checks whether the user terminal 100 receives a phone number from the user terminal 100. As a result of checking in step 409, when the phone number is received, the controller 250 performs step 411.
보다 구체적으로, 사용자 단말(100)은 평가화면에 전화번호 및 평가결과를 입력한다. 이와 같이, 평가화면에 전화번호가 입력되면 제어부(250)는 사용자 단말(100)의 사용자가 전화번호를 가맹점 장치(300)에 공개하는데 동의한 것으로 판단한다. 예컨대, 제어부(250)는 평가화면에 전화번호가 입력되면 사용자 단말(100)이 가맹점 장치(300)에서 배달주문에 대한 이용 누적포인트를 누적하는 어플리케이션 등에 로그인을 수행한 것으로 확인할 수 있다. More specifically, the user terminal 100 inputs a phone number and an evaluation result on the evaluation screen. In this way, when a phone number is input on the evaluation screen, the controller 250 determines that the user of the user terminal 100 has agreed to disclose the phone number to the affiliated store device 300. For example, when a phone number is input on the evaluation screen, the control unit 250 may confirm that the user terminal 100 has logged in to an application that accumulates the accumulated usage points for delivery orders in the affiliated store device 300.
아울러, 제어부(250)는 사용자 단말(100)에서 동일한 가맹점으로 배달 주문을 요청할 때마다 사용자 단말(100)로부터 전화번호를 수신하여 이를 가맹점 장치(300)로 전송할 수 있다. 또한, 제어부(250)는 이전 배달 주문 요청 시에 사용자 단말(100)로부터 전화번호가 입력된 것으로 확인되면, 사용자 단말(100)에 설정된 닉네임 등의 정보만을 가맹점 장치(300)로 전송할 수 있다. 이를 위해, 제어부(250)는 전화번호를 가맹점 장치(300)에 전송할 때, 사용자 단말(100)에 설정된 닉네임 등의 정보를 추가로 전송할 수 있고, 사용자 단말(100)의 사용자는 전화번호를 배달 주문 요청 시마다 입력해야 하는 번거로움을 해소할 수 있다.In addition, the controller 250 may receive a phone number from the user terminal 100 and transmit it to the affiliated store device 300 whenever the user terminal 100 requests a delivery order from the same affiliated store. In addition, when it is confirmed that a phone number has been input from the user terminal 100 at the time of requesting a previous delivery order, the controller 250 may transmit only information such as a nickname set in the user terminal 100 to the affiliated store device 300. To this end, when transmitting the phone number to the affiliated store device 300, the control unit 250 may additionally transmit information such as a nickname set in the user terminal 100, and the user of the user terminal 100 delivers the phone number. You can eliminate the hassle of entering each order request.
411단계에서 제어부(250)는 409단계에서 전화번호와 함께 수신된 평가결과를 저장한다. 413단계에서 제어부(250)는 409단계에서 수신된 전화번호를 확인하고, 415단계에서 제어부(250)는 확인된 전화번호를 가맹점 장치(300)로 전송한다. 가맹점 장치(300)는 배달주문서버(200)로부터 수신된 전화번호를 가맹점 장치(300)의 메모리(미도시)에 저장하여 고객 데이터를 관리할 수 있다. 즉, 가맹점 장치(300)는 전화번호를 기반으로 사용자 단말(100)이 배달주문을 요청한 횟수를 확인하여 사용자 단말(100)에 주문 누적 포인트를 적립한다. 이를 통해, 가맹점 장치(300)는 주문 누적 포인트가 임계치 이상 적립되면, 사용자 단말(100)로 음료, 음식 및 가맹점에서 제공하는 제품의 할인 등에 대한 서비스를 제공할 수 있다. In step 411, the control unit 250 stores the evaluation result received together with the phone number in step 409. In step 413, the controller 250 checks the phone number received in step 409, and in step 415, the controller 250 transmits the identified phone number to the affiliated store device 300. The affiliated store device 300 may manage customer data by storing the phone number received from the delivery order server 200 in a memory (not shown) of the affiliated store device 300. That is, the affiliated store device 300 checks the number of times the user terminal 100 requests a delivery order based on the phone number, and accumulates order accumulation points in the user terminal 100. Through this, the affiliated store device 300 may provide a service for discounts on beverages, food, and products provided by the affiliated store to the user terminal 100 when the accumulated order points are accumulated above a threshold.
본 명세서와 도면에 개시된 본 발명의 실시 예들은 본 발명의 기술 내용을 쉽게 설명하고 본 발명의 이해를 돕기 위해 특정 예를 제시한 것일 뿐이며, 본 발명의 범위를 한정하고자 하는 것은 아니다. 따라서 본 발명의 범위는 여기에 개시된 실시 예들 이외에도 본 발명의 기술적 사상을 바탕으로 도출되는 모든 변경 또는 변형된 형태가 본 발명의 범위에 포함되는 것으로 해석되어야 한다.The embodiments of the present invention disclosed in the present specification and drawings are only provided for specific examples to easily explain the technical content of the present invention and to aid understanding of the present invention, and are not intended to limit the scope of the present invention. Therefore, the scope of the present invention should be construed that all changes or modified forms derived based on the technical idea of the present invention in addition to the embodiments disclosed herein are included in the scope of the present invention.

Claims (12)

  1. 배달주문서버가 사용자 단말로부터 주문 정보가 수신되면 상기 주문 정보에 포함된 가맹점 장치로 상기 주문 정보를 전송하는 단계;Transmitting, by the delivery order server, the order information to an affiliated store device included in the order information when order information is received from the user terminal;
    상기 배달주문서버가 상기 주문 정보에 포함된 제품에 대한 배달완료 신호가 수신되면 상기 사용자 단말로 배달 주문에 대한 평가화면을 제공하는 단계; 및Providing, by the delivery order server, an evaluation screen for the delivery order to the user terminal when a delivery completion signal for the product included in the order information is received; And
    상기 배달주문서버가 상기 사용자 단말이 상기 평가화면에 전화번호 및 평가결과를 입력하면 상기 전화번호를 확인하여 상기 가맹점 장치로 전송하는 단계;The delivery order server, when the user terminal inputs a phone number and an evaluation result on the evaluation screen, confirms the phone number and transmits it to the affiliated store device;
    를 포함하는 것을 특징으로 하는 배달 주문 방법. Delivery ordering method comprising a.
  2. 제1항에 있어서, The method of claim 1,
    상기 전화번호를 확인하여 상기 가맹점 장치로 전송하는 단계는, Checking the phone number and transmitting it to the affiliated store device,
    상기 가맹점 장치에서 상기 전화번호를 기반으로 상기 사용자 단말에 대한 주문 누적 포인트를 적립하도록 상기 전화번호를 상기 가맹점 장치로 전송하는 단계인 것을 특징으로 하는 배달 주문 방법. And transmitting the phone number to the affiliated store device so that the affiliated store device accumulates order accumulation points for the user terminal based on the phone number.
  3. 제1항에 있어서, The method of claim 1,
    상기 전화번호를 확인하여 상기 가맹점 장치로 전송하는 단계는, Checking the phone number and transmitting it to the affiliated store device,
    상기 배달주문서버가 상기 전화번호를 기반으로 상기 사용자 단말에 대한 주문 누적 포인트를 적립하고, 상기 주문 누적 포인트가 임계치 이상이면 상기 전화번호를 상기 가맹점 장치로 전송하는 단계인 것을 특징으로 하는 배달 주문 방법. The delivery ordering method comprising the step of the delivery order server accumulating order accumulation points for the user terminal based on the phone number, and transmitting the phone number to the affiliated store device when the order accumulation point is greater than or equal to a threshold. .
  4. 제1항에 있어서, The method of claim 1,
    상기 가맹점 장치로 상기 주문 정보를 전송하는 단계는, Transmitting the order information to the affiliated store device,
    상기 배달주문서버가 상기 주문 정보에 포함된 상기 사용자 단말의 전화번호에 임시번호를 할당하는 단계; 및Allocating, by the delivery order server, a temporary number to the phone number of the user terminal included in the order information; And
    상기 주문 정보 전송 시에 상기 전화번호를 제외하고 상기 임시번호를 상기 주문 정보에 포함하여 전송하는 단계;Transmitting the temporary number, excluding the phone number, in the order information when transmitting the order information;
    를 포함하는 것을 특징으로 하는 배달 주문 방법. Delivery ordering method comprising a.
  5. 제4항에 있어서, The method of claim 4,
    상기 임시번호를 상기 주문 정보에 포함하여 전송하는 단계 이후에, After the step of transmitting the temporary number including the order information,
    상기 배달주문서버가 상기 가맹점 장치로부터 접수완료 메시지를 수신하면, 상기 사용자 단말 및 상기 가맹점 장치로 상기 주문 정보에 대한 주문 완료 메시지를 전송하는 단계;When the delivery order server receives a reception completion message from the affiliated store device, transmitting an order completion message for the order information to the user terminal and the affiliated store device;
    를 더 포함하는 것을 특징으로 하는 배달 주문 방법. Delivery ordering method further comprising a.
  6. 사용자 단말 및 가맹점 장치와 통신을 수행하는 통신부; 및A communication unit for performing communication with a user terminal and an affiliated store device; And
    상기 사용자 단말로부터 수신된 주문 정보에 포함된 가맹점 장치로 상기 주문 정보를 전송하고, 상기 주문 정보에 포함된 제품에 대한 배달완료 신호가 수신되면 상기 사용자 단말로 배달 주문에 대한 평가화면을 제공하고, 상기 평가화면을 통해 상기 사용자 단말로부터 평가결과 및 전화번호가 입력되면, 상기 전화번호를 확인하여 상기 가맹점 장치로 전송하는 제어부;Transmitting the order information to the affiliated store device included in the order information received from the user terminal, and when a delivery completion signal for the product included in the order information is received, providing an evaluation screen for the delivery order to the user terminal, When the evaluation result and the phone number are input from the user terminal through the evaluation screen, a control unit for checking the phone number and transmitting it to the affiliated store device;
    를 포함하는 것을 특징으로 하는 배달주문서버. Delivery order server comprising a.
  7. 제6항에 있어서, The method of claim 6,
    상기 제어부는, The control unit,
    상기 가맹점 장치에서 상기 전화번호를 기반으로 상기 사용자 단말에 대한 주문 누적 포인트를 적립하도록 상기 전화번호를 상기 가맹점 장치로 전송하는 것을 특징으로 하는 배달주문서버. And transmitting the phone number to the affiliated store device so that the affiliated store device accumulates order accumulation points for the user terminal based on the phone number.
  8. 제6항에 있어서, The method of claim 6,
    상기 제어부는, The control unit,
    상기 전화번호를 기반으로 상기 사용자 단말에 대한 주문 누적 포인트를 적립하고 상기 주문 누적 포인트가 임계치 이상이면 상기 전화번호를 상기 가맹점 장치로 전송하는 것을 특징으로 하는 배달주문서버.The delivery order server, characterized in that for accumulating order accumulation points for the user terminal based on the phone number, and transmitting the phone number to the affiliated store device when the order accumulation point is greater than or equal to a threshold.
  9. 제6항에 있어서, The method of claim 6,
    상기 제어부는, The control unit,
    상기 주문 정보에 포함된 상기 사용자 단말의 전화번호에 임시번호를 할당하고 상기 주문 정보에 포함된 상기 가맹점 장치로 상기 주문 정보 전송 시에 상기 전화번호를 제외하고 상기 임시번호를 상기 주문 정보에 포함하여 전송하는 것을 특징으로 하는 배달주문서버. Allocating a temporary number to the phone number of the user terminal included in the order information, and including the temporary number in the order information excluding the phone number when transmitting the order information to the affiliated store device included in the order information Delivery order server, characterized in that to transmit.
  10. 배달주문 어플리케이션을 통해 주문 정보를 입력하는 사용자 단말;User terminal for inputting order information through the delivery order application;
    상기 주문 정보에 포함된 가맹점 장치로 상기 주문 정보를 전송하기 위해 상기 사용자 단말의 전화번호에 임시번호를 할당하고, 상기 주문 정보에 포함된 제품에 대한 배달완료 신호가 수신되면 상기 사용자 단말로 배달 주문에 대한 평가화면을 제공하고, 상기 가맹점 장치로 전송하기 위해 상기 사용자 단말로부터 입력된 평가결과 및 전화번호를 확인하는 배달주문서버; 및To transmit the order information to the affiliated store device included in the order information, a temporary number is assigned to the phone number of the user terminal, and when a delivery completion signal for the product included in the order information is received, the delivery order to the user terminal A delivery order server that provides an evaluation screen for and checks the evaluation result input from the user terminal and a phone number for transmission to the affiliated store device; And
    상기 전화번호를 기반으로 고객 데이터를 관리하는 가맹점 장치;An affiliated store device that manages customer data based on the phone number;
    를 포함하는 것을 특징으로 하는 배달 주문 시스템. Delivery order system comprising a.
  11. 제10항에 있어서, The method of claim 10,
    상기 가맹점 장치는, The affiliated store device,
    상기 전화번호를 기반으로 상기 사용자 단말에 대한 주문 누적 포인트를 적립하여 상기 고객 데이터를 관리하는 것을 특징으로 하는 배달 주문 시스템. A delivery order system, characterized in that the customer data is managed by accumulating order accumulation points for the user terminal based on the phone number.
  12. 제10항에 있어서, The method of claim 10,
    상기 배달주문서버는, The delivery order server,
    상기 전화번호를 기반으로 상기 사용자 단말에 대한 주문 누적 포인트를 적립하고 상기 주문 누적 포인트가 임계치 이상이면 상기 전화번호를 상기 가맹점 장치로 전송하는 것을 특징으로 하는 배달 주문 시스템.An order accumulation point for the user terminal is accumulated based on the phone number, and when the order accumulation point is greater than or equal to a threshold, the phone number is transmitted to the affiliated store device.
PCT/KR2020/004288 2019-04-17 2020-03-30 Delivery ordering method, server, and system WO2020213854A1 (en)

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Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2001216356A (en) * 2000-02-01 2001-08-10 Yukio Murai Method and system for catering service
KR20080100154A (en) * 2008-10-27 2008-11-14 노형하 Order and delivery processing system and its method using order and delivery combination management server
KR20100108964A (en) * 2009-03-31 2010-10-08 주식회사 엘지유플러스 Method of customer's phone number processing for online shopping mall, and system for temporary phone number management linked with online shopping mall
KR20130012184A (en) * 2011-06-23 2013-02-01 에스케이네트웍스서비스 주식회사 Online order and accumulating system
KR20150079793A (en) * 2013-07-24 2015-07-08 시아오미 아이엔씨. Receiving information processing method and device

Patent Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2001216356A (en) * 2000-02-01 2001-08-10 Yukio Murai Method and system for catering service
KR20080100154A (en) * 2008-10-27 2008-11-14 노형하 Order and delivery processing system and its method using order and delivery combination management server
KR20100108964A (en) * 2009-03-31 2010-10-08 주식회사 엘지유플러스 Method of customer's phone number processing for online shopping mall, and system for temporary phone number management linked with online shopping mall
KR20130012184A (en) * 2011-06-23 2013-02-01 에스케이네트웍스서비스 주식회사 Online order and accumulating system
KR20150079793A (en) * 2013-07-24 2015-07-08 시아오미 아이엔씨. Receiving information processing method and device

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