WO2020098188A1

WO2020098188A1 - Systems and methods for prompting user

Info

Publication number: WO2020098188A1
Application number: PCT/CN2019/077814
Authority: WO
Inventors: Tianyi LENG
Original assignee: Beijing Didi Infinity Technology And Development Co., Ltd.
Priority date: 2018-11-13
Filing date: 2019-03-12
Publication date: 2020-05-22
Also published as: CN110751947A; CN110751947B

Abstract

Systems and methods for prompting user are provided. The methods may include: obtaining a request for generating a message for a user (502); obtaining information associated with the user (504); determining a target language that is understandable by the user based on the information associated with the user (506); generating the message based on the target language and the request (508).

Description

[Title established by the ISA under Rule 37.2] SYSTEMS AND METHODS FOR PROMPTING USER

CROSS REFERENCE TO RELATED APPLICATIONS

This application claims priority of Chinese Application No. 201811347720. X, filed on November 13, 2018, the contents of which are incorporated herein in their entirety by reference.

TECHNICAL FIELD

The present disclosure relates to systems and methods for prompting a user, and more particularly, to systems and methods for generating a message for a user and/or making a presentation to the user based on the message.

BACKGROUND

With the continuous development of network technology and mobile terminal technology, car-hailing service has become an important choice for people to travel as a convenient way whether in domestic or in other countries.

Users of a car-hailing platform may include service requesters and service providers. When a service provider provides services for a service requester, it is often needed to verify each other's identity offline. For example, after picking up the service requester, the service provider may inquire whether the service requester is a user corresponding to a current service order. The service provider may provide the corresponding service for the service provider only after the identity confirmation is successful.

However, in some situations, when the service requester and the service provider speak different languages that cannot be understood by each other, it will lead to language communication barriers when verifying each other's identity offline.

SUMMARY

In view of the above, the purpose of the present disclosure is to provide systems and methods for prompting a user. The systems and methods may prompt the user via a target device based on attribute features of the user. In this way, language communication barriers between the service requester and the service provider may be avoided instead of communicating offline.

In a first aspect, the present disclosure provides a method for prompting a user. The method may include: obtaining user attribute features of a user; and prompting the user via a target device based on the user attribute features.

In some embodiments, the method is applied on a service provider terminal, a service requester terminal, or a server; and the target device is the service provider terminal or the service requester terminal.

In some embodiments, if the target device is the service provider terminal, the user is a service requester; and if the target device is the service requester terminal, the user is a service provider.

In some embodiments, the user attribute features may include information relating to a location associated with the user.

In some embodiments, the prompting the user via the target device based on the information relating to the location associated with the user may include: determining a prompt message that prompts the user based on the information relating to the location associated with the user, wherein the user is a service requester or a service provider; and presenting the prompt message that prompts the user via the target device.

In some embodiments, the user is prompted in one or more forms of speech, text, picture, animation, and video.

In some embodiments, if the method is applied on the server, and the user is prompted in the form of the speech, wherein the prompting the user via the target device includes: sending a target speech to the target device for playing; or sending a text corresponding to the target speech to the target device, wherein the target device converts the text into the target speech and plays the target speech.

In some embodiments, before obtaining the user attribute features, the method further includes: obtaining an identity confirmation request triggered on the service waiting page on the target device, wherein the user is a service requester or a service provider; and wherein the prompting the user via the target device includes: displaying a prompt message for verifying an identity of the user via the target device.

In some embodiments, if the user is prompted in the form of the speech, wherein the prompting the user via the target device includes: determining a target speech for verifying the identity of the user based on the user attribute features, and playing the target speech via the target device.

In some embodiments, wherein the determining the target speech for verifying the identity of the user based on the user attribute features include: obtaining the user attribute features corresponding to a current service order; and generating the target speech based on the user attribute features.

In some embodiments, the user attribute features include identity identification information and language identification information; and wherein the generating the target speech based on the user attribute features, includes: generating the target speech for verifying whether the user is a user corresponding to the identity identification information based on the identity identification information and the language identification information, wherein the target speech includes a speech in a language corresponding to the language identification information.

In some embodiments, the language identification information includes at least one of: a language version of an operating system of a device used by the user; a software version of a service software corresponding to the service waiting page on the device used by the user; user's historical behavior habits; or a user registration and registration information of the service software corresponding to the service waiting page.

In some embodiments, the user attribute features include identity identification information; and wherein the generating the target speech based on the user attribute features include: generating the target speech for verifying whether the user is a user corresponding to the identity identification information based on the identity identification information, wherein the target speech includes a speech in a plurality of preset languages; and wherein the playing the target speech via the target device includes: determining a selected target speech in the plurality of preset languages, and playing the selected target speech via the target device.

In the embodiment, the playing the target speech via the target device includes: after a sound play button corresponding to the target speech being triggered, playing the target speech via the target device.

In some embodiments, after determining the target speech for verifying the identity of the user, the method further includes: displaying a speech play page on the target device; wherein the speech play page displays the text corresponding to the target speech and the sound play button corresponding to the target speech on the speech play page.

In some embodiments, the user is a roaming user, the target speech is determined based on a user's language identification information, and the speech play page further displays language information for verifying the identity of the user, wherein the language information is in a language corresponding to a location associated with the user of the target device.

In some embodiments, the speech play page further includes a page return button; the method further includes: after the page return button being triggered, displaying the service waiting page via the target device.

In some embodiments, the service waiting page displays a button for initiating the identity confirmation request.

In some embodiments, the service waiting page displays indication information indicating that the service requester or the service provider belongs to a foreign country.

In some embodiments, the service waiting page displays an information indicating a departure location and a destination of the service requester or the service provider.

In some embodiments, the service waiting page displays a button for initiating a contact with the service requester or the service provider.

In a second aspect, the present disclosure provides a system of one or more electronic devices for prompting a user. The system includes at least one storage medium including a set of instructions for prompting a user; at least one communication bus; and at least one processor in communication with the storage medium through the communication bus, wherein when executing the set of instructions, the at least one processor is directed to: : obtain user attribute features of the user; and prompt the user via the target device based on the user attribute features.

In some embodiments, the one or more electronic devices include any one of: a service provider terminal, a service requester terminal, and a server; and the target device is the service provider terminal or the service requester terminal.

In some embodiments, the user attribute features include information relating to a location associated with the user.

In some embodiments, when to prompt the user via the target device based on the information relating to the location associated with the user, the at least one processor is further directed to: determine a prompt message that prompts the user based on the information relating to the location associated with the user; the user being a service requester or a service provider; and present the prompt message that prompts the user via the target device.

In some embodiments, the at least one processor is directed to prompt the user in one or more forms of speech, text, picture, animation, and video.

In some embodiments, one or more electronic devices is a server, and the user is prompted in the form of the speech, wherein to prompt the user via the target device, the at least one processor is further directed to: send the target speech to the target device for playing; or send a text corresponding to the target speech to the target device, wherein the target device converts the text into the target speech and plays the target speech.

In some embodiments, before the obtaining user attribute features, the at least one processor is further directed to: obtain an identity confirmation request triggered on the service waiting page on the target device, wherein the user is a service requester or a service provider; and wherein to prompt the user via the target device, the at least one processor is directed to: display a prompt message for verifying an identity of the user via target device.

In some embodiments, if the user is prompted in the form of the speech, wherein to prompt the user via the target device, the at least one processor is further directed to: determine a target speech for verifying the identity of the user based on the user attribute features, and play the target speech via the target device.

In some embodiments, when to determine the target speech for verifying the identity of the user based on the user attribute features, the at least one processor is directed to: obtain the user attribute features corresponding to a current service order; and generate the target speech based on the user attribute features. The user attribute features include identity identification information and language identification information; and wherein to generate the target speech based on the user attribute features, the at least one processor is directed to: generate the target speech for verifying whether the user is a user corresponding to the identity identification information based on the identity identification information and the language identification information, wherein the target speech includes a speech in a language corresponding to the language identification information.

In some embodiments, the user attribute features include identity identification information; and wherein to generate the target speech based on the user attribute features, the at least one processor is directed to: generate the target speech for verifying whether the user is a user corresponding to the identity identification information based on the identity identification information, wherein the target speech includes a speech in a plurality of preset languages; and wherein to play the target speech via the target device, the at least one processor is directed to: determine a selected target speech in the plurality of preset languages, and play the selected target speech via the target device.

In some embodiments, wherein to play the target speech via the target device, the at least one processor is directed to: after a sound play button corresponding to the target speech being triggered, play the target speech via the target device.

In some embodiments, after determining the target speech for verifying the identity of the user, the at least one processor is further directed to: display a speech play page on the target device, wherein the speech play page displays the text corresponding to the target speech and the sound play button corresponding to the target speech on the speech play page.

In some embodiments, the user is a roaming user, the target speech is determined based on a user's language identification information, and the speech play page further displays language information for verifying the identity of the user, wherein the language information is in the language corresponding to a location associated with the user of the target device.

In some embodiments, the speech play page information further includes a page return button; and the at least one processor is further directed to after the page return button being triggered, display the service waiting page via the target device.

In some embodiments, the service waiting page is displayed with indication information indicating that the attribution of the service requester or the service provider belongs to a foreign country.

In some embodiments, the service waiting page displays the information indicating the information of departure location and destination of service requester or service provider.

In some embodiments, the service waiting page displays a button for initiating a contact with a service requester or the service provider.

In a third aspect, the present disclosure further provides a non-transitory readable medium, comprising at least one set of instructions for prompting a user, wherein when executed by at least one processor of an electrical device, the at least one set of instructions directs the at least one processor to perform a method for prompting the user as described in any of the first aspect.

In a fourth aspect, the present disclosure further provides a device for prompting a user. The device includes: an acquisition module configured to obtain user attribute features of the user; and a prompt module configured to prompt the user via a target device based on user attribute features.

In some embodiments, the device includes a service provider terminal, a service requester terminal, or a server; the target device is the service provider terminal or the service requester terminal.

In some embodiments, if the target device is the service provider terminal, the user is a service requester; if the target device is the service requester terminal, the user is a service provider.

In some embodiments, the user attribute feature includes information relating to a location associated with the user.

In some embodiments, the prompt module is configured to prompt the user by a target device based on the information relating to the location associated with the user by: determining a prompt message that prompts the user based on the information relating to the location associated with the user, the user being a service requester or a service provider; and presenting the prompt message that prompts the user via the target device.

In some embodiments, the prompt module is configured to prompt the user in one or more forms of speech, text, picture, animation, and video.

In some embodiments, if the device includes a server, and the user is prompted in the form of the speech, wherein the prompt module is further configured to: send the target speech to the target device for playing; or send a text corresponding to the target speech to the target device, wherein the target device converts the text into the target speech and plays the target speech.

In some embodiments, the acquisition module is further configured to obtain an identity confirmation request triggered on a service waiting page on the target device before obtaining the user attribute features, wherein the user is a service requester or a service provider; and the acquisition module is also configured to display a prompt message for verifying the identity of the user via the target device

In some embodiments, if the user is prompted in the form of the speech, wherein to prompt the user via the target device, the prompt module is configured to determine a target speech for verifying the identity of the user and play the target speech via the target device.

In some embodiments, to determine the target speech for verifying the identity of the user based on the user attribute features, the prompt module is configured to: obtain the user attribute features corresponding to a current service order, and generate the target speech based on the user attribute features.

In some embodiments, the user attribute features include identity identification information and language identification information; to generate the target speech based on the user attribute features, the prompt module is configured to generate the target speech for verifying whether the user is a user corresponding to the identity identification information based on the identity identification information and the language identification information, wherein the target speech includes a speech in a language corresponding to the language identification information.

In some embodiments, the user attribute features include identity identification information; and wherein to generate the target speech based on the user attribute features, the prompt module is configured to: generate the target speech for verifying whether the user is a user corresponding to the identity identification information based on the identity identification information, wherein the target speech includes a speech in a plurality of preset languages; and to play the target speech via the target device, the prompt module is configured to determine a selected target speech in the plurality of preset languages, and play the selected target speech via the target device.

In some embodiments, to play the target speech via the target device, the prompt module is configured to: after a sound play button corresponding to the target speech being triggered, play the target speech via the target device.

In some embodiments, after determining the target speech for verifying the identity of the user, the prompt module is further configured to display a speech play page on the target device, wherein the speech play page displays the text corresponding to the target speech and the sound play button corresponding to the target speech on the speech play page.

In some embodiments, the speech play page information further includes a page return button; and the prompt module is further configured to display the service waiting page via the target device after the page return button being triggered.

In some embodiments, the service waiting page displays indication information indicating that the attribution of service requester or the service provider belongs to a foreign country.

In some embodiments, the service waiting page displays the information indicating the information of departure location and destination of the service requester or service provider.

In some embodiments, the service waiting page displays a button for initiating contact with the service requester or the service provider.

In a fifth aspect, the present disclosure further provides a method for prompting a user, including: obtaining an identity confirmation request triggered on a service waiting page of a target device; determining a target content for verifying an identity of the user corresponding to the identity confirmation request, wherein the user is a service requester or a service provider; and prompting the user to verify the identity based on the target content.

In some embodiments, the prompting the user to verify the identity based on the target content includes: obtaining a setting prompt mode, and prompting the user to verify the identity based on the setting prompt mode and the target content.

In some embodiments, the determining the target content for verifying identity of the user includes: determining a language type of the target content for verifying the identity of the user according to the information relating to a location associated with the user.

In a sixth aspect, the present disclosure further provides a system of one or more electronic devices for prompting a user. The system includes at least one storage medium including a set of instructions for prompting a user; at least one communication bus; and at least one processor in communication with the storage medium through the communication bus, wherein when executing the set of instructions, the at least one processor is directed to: : obtain an identity confirmation request triggered on a service waiting page of a target device; determine a target content for verifying an identity of the user corresponding to the identity confirmation request, wherein the user is a service requester or a service provider; and prompt the user to verify the identity based on the target content.

In some embodiments, to prompt the user to verify the identity based on the target content, the at least one processor is directed to: obtain a setting prompt mode, and prompt the user to verify the identity based on the setting prompt mode.

In a seventh aspect, the present disclosure further provides non-transitory readable medium, comprising at least one set of instructions for prompting a user, wherein when executed by at least one processor of an electrical device, the at least one set of instructions directs the at least one processor to perform a method for prompting the user as described in any of the fifth aspect.

In an eighth aspect, the present disclosure further provides a device for prompting a user, including: a second acquisition module configured to obtain an identity confirmation request triggered on a service waiting page of a target device; a second determining module configured to determine a target content for verifying identity of the user corresponding to the identity confirmation request, wherein the user is a service requester or a service provider; and a second identity confirmation module configured to prompt the user to verify the identity based on the target content.

In some embodiments, to prompt the user to verify the identity based on the target content, the second identity confirmation prompt module is configured to obtain a setting prompt mode, and prompt the user to verify the identity based on the setting prompt mode and the target content.

In some embodiments, to determine the target content for verifying the identity of the user, the second determining module is configured to: determine a language type of the target content for verifying the identity of the user according to information relating to a location associated with the user.

In some embodiments of the present disclosure, after obtaining the user attribute features of the user, the systems and methods may prompt the user via the target device based on the user attribute features. In this way, language communication barriers between a service requester and a service provider may be avoided instead of communicating offline.

In addition, in some embodiments of the present disclosure, the systems and methods may determine the target speech for verifying the identity of the user corresponding to the identity confirmation request after obtaining the identity confirmation request triggered on the service waiting page of the target device. Then, the target device may play the target speech. After the user hearing the played target speech, the user may verify whether he/she corresponds to the identity indicated by the target speech based on the played target speech, and may provide a feedback to the target device. The target speech is used to replace an offline language communicated between the service provider and the service requester, so as to avoid the problem of identity recognition barriers caused by poor communication between the service provider and the service requester in the case of language communication barriers.

In addition, after obtaining the identity confirmation request triggered on the service waiting page of the target device, in some embodiments of the present disclosure, the systems and methods may determine the target content for verifying the identity of the user corresponding to the identity confirmation request, and then prompt the user to verify the identity based on the target content. In this way, the user may verify whether the user corresponds to the identity indicated by the target content according to the target content, and may provide a feedback to the target device. Therefore, the online identity confirmation method may be adopted instead of the offline language communication between the service provider and the service requester, thereby avoiding the problem of identity recognition barriers caused by poor communication between the service provider and the service requester in the case of language communication barriers.

In an ninth aspect, a system is provided. The system may include at least one storage medium including a set of instructions and at least one processor in communication with the at least one storage medium. When executing the instructions, the at least one processor may be configured to cause the system to obtain a request for generating a message for a user and obtain information associated with the user. The at least one processor may be further configured to determine, based on the information associated with the user, a target language that is understandable by the user, and generate the message based on the target language and the request.

In some embodiments, the message may be configured to perform at least one of verifying an identity of the user; verifying information related to a service request associated with the user; or providing a safety tip to the user.

In some embodiments, the at least one processor may be further configured to cause the system to determine identity information associated with the user based on the information associated with the user.

In some embodiments, to generate the message based on the target language and the information associated with the user, the at least one processor may be further configured to cause the system to obtain a preset template associated with the message corresponding to the request for generating the message and generate, using the preset template, the message based on the target language and the identity information associated with the user.

In some embodiments, the information associated with the user includes at least one of an input by the user, a service request associated with the user, registration information associated with the user, a language of an operating system of a terminal device associated with the user, a language related to an application installed on the terminal device associated with the user, preference information associated with the user, or history information associated with the user.

According to a tenth aspect of the present disclosure, a method is provided. The method may be implemented on a computing device having at least one processor and at least one non-transitory storage medium. The method may include obtaining a request for generating a message for a user and obtaining information associated with the user. The method may further include determining, based on the information associated with the user, a target language that is understandable by the user, and generating the message based on the target language and the request.

According to an eleventh aspect of the present disclosure, a system is provided. The system may include an obtaining module, configured to obtain a request for generating a message for a user and obtain information associated with the user. The system may further include a target language determination module, configured to determine, based on the information associated with the user, a target language that is understandable by the user. The system may further include a message generation module, configured to generate the message based on the target language and the request.

According to a twelfth aspect of the present disclosure, a non-transitory computer readable medium is provided. The non-transitory computer readable medium may include at least one set of instructions, wherein when executed by at least one processor, the at least one set of instructions may direct the at least one processor to effectuate a method. The method may include obtaining a request for generating a message for a user and obtaining information associated with the user. The method may further include determining, based on the information associated with the user, a target language that is understandable by the user, and generating the message based on the target language and the request.

According to a thirteenth aspect of the present disclosure, a system is provided. The system may include at least one storage medium including a set of instructions and at least one processor in communication with the at least one storage medium. When executing the instructions, the at least one processor may be configured to cause the system to send a service request to a server for a user and receive a message from the server that is generated according to the service request. The message may be in a target language that is understandable by the user, wherein the target language is decided based on information associated with the user. The at least one processor may be further configured to present the message to the user.

In some embodiments, the message may be configured to perform at least one of verifying an identity of the user, verifying information related to the service request associated with the user, or providing a safety tip to the user.

In some embodiments, the information associated with the user may include at least one of an input by the user, a service request associated with the user, registration information associated with the user, a language of an operating system of a terminal device associated with the user, language information related to an application installed on the terminal device associated with the user, preference information associated with the user, or history information associated with the user.

In some embodiments, to present the message to the user, the at least one processor may be configured to cause the system to: display the message for the user in at least one form of a text, a graph, or an animation, play the message for the user by sound, or play the message for the user by video.

In some embodiments, the at least one processor may be further configured to cause the system to receive the message in the form of a text, convert the text to a speech, and play the speech in audio to the user.

According to a fourteenth aspect of the present disclosure, a method is provided. The method may be implemented on a computing device having at least one processor and at least one non-transitory storage medium. The method may include sending a service request to a server for a user and receiving a message from the server that is generated according to the service request. The message may be in a target language that is understandable by the user. The target language may be decided based on information associated with the user. The method may further include presenting the message to the user.

According to a fifteen aspect of the present disclosure, a system is provided. The system may include a transmission module, configured to send a service request to a server for a user. The system may further include a receiving module, configured to receive a message from the server that is generated according to the service request. The message may be in a target language that is understandable by the user. The target language may be decided based on information associated with the user. The system may further include a presenting module, configured to present the message to the user.

According to a sixteenth aspect of the present disclosure, a non-transitory computer readable medium is provided. The non-transitory computer readable medium may include at least one set of instructions. When executed by at least one processor, the at least one set of instructions may direct the at least one processor to effectuate a method. The method may include sending a service request to a server for a user and receiving a message from the server that is generated according to the service request. The message may be in a target language that is understandable by the user. The target language may be decided based on information associated with the user. The method may further include presenting the message to the user.

According to a seventeen aspect of the present disclosure, a system is provided. The system may include at least one storage medium including a set of instructions and at least one processor in communication with the at least one storage medium. When executing the instructions, the at least one processor may be configured to cause the system to send a service request to a server for a user and receive a message from the server that is generated according to the service request. The message may be based on information associated with the user. The at least one processor may be further configured to make a presentation to the user based on the message.

In some embodiments, the presentation may be configured to perform at least one of verifying an identity of the user, verifying information related to a service request associated with the user, or providing a safety tip to the user.

In some embodiments, the presentation may include displaying the message for the user in at least one form of a text, a graph, or an animation.

In some embodiments, the presentation may include playing the message for the user by sound.

In some embodiments, the presentation may include playing a video associated with the message.

In some embodiments, the presentation may include presenting a button associated with the message on a user interface.

In some embodiments, the presentation may include displaying the message for the user in at least one form of a text, a graph, or an animation in a target language that is understandable by the user. The target language may be determined based on the information associated with the user.

In some embodiments, the presentation may include playing the message for the user by sound in a target language that is understandable by the user. The target language may be determined based on the information associated with the user.

In some embodiments, the presentation includes playing a video associated with the message in a target language that is understandable by the user. The target language may be determined based on the information associated with the user.

In some embodiments, the presentation may include using a preset template associated with the message.

In some embodiments, the presentation may include using a preset template associated with the message in a target language that is understandable by the user. The target language may be determined based on the information associated with the user.

Additional features will be set forth in part in the description which follows, and in part will become apparent to those skilled in the art upon examination of the following and the accompanying drawings or may be learned by production or operation of the examples. The features of the present disclosure may be realized and attained by practice or use of various aspects of the methodologies, instrumentalities, and combinations set forth in the detailed examples discussed below.

BRIEF DESCRIPTION OF THE DRAWINGS

The present disclosure is further described in terms of exemplary embodiments. These exemplary embodiments are described in detail with reference to the drawings. These embodiments are non-limiting exemplary embodiments, in which like reference numerals represent similar structures throughout the several views of the drawings, and wherein:

FIG. 1 is a schematic diagram illustrating an exemplary system for prompting one or more users according to some embodiments of the present disclosure;

FIG. 2 is a schematic diagram illustrating exemplary hardware and/or software components of an electronic device according to some embodiments of the present disclosure;

FIG. 3 is a schematic diagram illustrating an exemplary terminal device according to some embodiments of the present disclosure;

FIG. 4A is a schematic diagram illustrating an exemplary processor according to some embodiments of the present disclosure;

FIG. 4B is a schematic diagram illustrating an exemplary processor according to some embodiments of the present disclosure;

FIG. 5 is a flowchart illustrating an exemplary process for generate a message for a user according to some embodiments of the present disclosure;

FIG. 6 is a flowchart illustrating an exemplary process for making a presentation to the user based on the message according to some embodiments of the present disclosure;

FIG. 7 is a flowchart illustrating an exemplary method for prompting a user according to some embodiments of the present disclosure;

FIG. 8 is a flowchart illustrating an exemplary method for prompting a user according to some embodiments of the present disclosure;

FIG. 9a is a schematic diagram illustrating an exemplary human-machine interaction interface displayed on a target device in a pick-up phase according to some embodiments of the present disclosure;

FIG. 9b is a schematic diagram illustrating an exemplary human-machine interaction interface displayed on a target device in an identity confirmation phase according to some embodiments of the present disclosure;

FIG. 9c is a schematic diagram illustrating an exemplary human-machine interaction interface displayed on the target device in an identity confirmation phase according to some embodiments of the present disclosure;

FIG. 9d is a schematic diagram illustrating an exemplary human-machine interaction interface displayed on the target device according to some embodiments of the present disclosure;

FIG. 10 is a flowchart illustrating an exemplary method for prompting a user according to some embodiments of the present disclosure;

FIG. 11 is a flowchart illustrating an exemplary method for prompting a user according to some embodiments of the present disclosure;

FIG. 12 is a flowchart illustrating an exemplary a method for prompting a user according to some embodiments of the present disclosure;

FIG. 13 is a schematic diagram illustrating an exemplary device for prompting a user according to some embodiments of the present disclosure;

FIG. 14 is a flowchart illustrating an exemplary method for prompting a user according to some embodiments of the present disclosure; and

FIG. 15 is a schematic diagram illustrating an exemplary device for prompting a user according to some embodiments of the present disclosure.

DETAILED DESCRIPTION

The following description is presented to enable any person skilled in the art to make and use the present disclosure and is provided in the context of a particular application and its requirements. Various modifications to the disclosed embodiments will be readily apparent to those skilled in the art, and the general principles defined herein may be applied to other embodiments and applications without departing from the spirit and scope of the present disclosure. Thus, the present disclosure is not limited to the embodiments shown but is to be accorded the widest scope consistent with the claims.

These and other features, and characteristics of the present disclosure, as well as the methods of operations and functions of the related elements of structure and the combination of parts and economies of manufacture, may become more apparent upon consideration of the following description with reference to the accompanying drawing (s) , all of which form part of this specification. It is to be expressly understood, however, that the drawing (s) are for the purpose of illustration and description only and are not intended to limit the scope of the present disclosure. It is understood that the drawings are not to scale.

The flowcharts used in the present disclosure illustrate operations that systems implement according to some embodiments of the present disclosure. It is to be expressly understood, the operations of the flowcharts may be implemented not in order. Conversely, the operations may be implemented in inverted order, or simultaneously. Moreover, one or more other operations may be added to the flowcharts. One or more operations may be removed from the flowcharts.

In order to enable those skilled in the art to use the present disclosure, the following embodiments are presented in conjunction with a particular applications scenario "car-hailing” . The general principles defined herein may be applied to other embodiments and applications scenarios without departing from the spirit and scope of the present disclosure. Although the present disclosure mainly describes a method for prompting a user in a cross-lingual situation between a car-hailing service provider and a service requester, it should be understood that this is only an exemplary embodiment. The present disclosure may be applied to any other type of transportations. For example, the present disclosure may be applied to different transportation system environments including land, ocean, aerospace, or the like, or any combination thereof. The vehicle of the transportation systems may include a taxi, a private car, a hitch, a bus, a train, a bullet train, a high speed rail, a subway, a vessel, an aircraft, a spaceship, a hot-air balloon, a driverless vehicle, or the like, or any combination thereof. The transportation system may also include any transportation system that applies management and/or distribution, for example, a system for sending and/or receiving an express. The application scenarios of the system or method of the present disclosure may include a webpage, a plug-in of a browser, a client terminal, a custom system, an internal analysis system, an artificial intelligence robot, or the like, or any combination thereof.

The terminology used herein is for the purpose of describing particular example embodiments only and is not intended to be limiting. As used herein, the singular forms “a, ” “an, ” and “the” may be intended to include the plural forms as well, unless the context clearly indicates otherwise. It will be further understood that the terms “comprises, ” “comprising, ” “includes, ” and/or “including” when used in the present disclosure, specify the presence of stated features, integers, steps, operations, elements, and/or components, but do not preclude the presence or addition of one or more other features, integers, steps, operations, elements, components, and/or groups thereof.

The terms "passengers, " "requester, " "service personnel, " "service requester, " and "customer" are used interchangeably to refer to a person, an entity, or a tool that may request or order a service. The terms "drivers, " "provider, " "service provider, " and "supplier" are used interchangeably to refer to a person, an entity, or a tool that may provide a service. The term "user" are used interchangeably to refer to a person, an entity, or a tool that requests a service, order a service, provides a service or facilitates the providing of a service. For example, the user may be a passenger, a driver, an operator, or the like, or any combination thereof. In the present disclosure, "passengers" and "passenger terminals" are used interchangeably, and "driver" and "driver terminal" are used interchangeably.

The terms "service request" and "order" in the present disclosure are used interchangeably to refer to a request initiated by a passenger, a service requester, a driver, a service provider, or a vendor, or the like, or any combination thereof. A passenger, a service requester, a driver, a service provider, a supplier, etc., or any combination thereof, may accept the "service request" or "order" . The service request may be charged or free.

The positioning technology used in the present disclosure may be based on a Global Positioning System (GPS) or a Global Navigation Satellite System (GLONASS) , Compass navigation system (COMPASS) , Galileo positioning system, Quasi-Zenith Satellite System (QZSS) , Wireless Fidelity (Wi-Fi) positioning technology, or the like, or any combination thereof. One or more of the positioning systems may be used interchangeably in the present disclosure.

One aspect of the present disclosure relates to systems and methods for generating a message for a user. A request for generating a message for the user may be received by a server or a terminal device. For example, the user may be a service provider (e.g., a driver) or a service requester (e.g., a passenger) . Information associated with the user may be obtained, such as a language of an operating system of a terminal device associated with the user, preference information associated with the user, history information associated with the user, a service request (e.g., for taking a taxi or a food delivery service) , etc. A target language that is understandable by the user may be determined based on the information associated with the user. The message for the user may be generated based on the target language and the request. In some cases, the message may be configured to verify an identity of the user, verify information related to a service request associated with the user, providing one or more tips to the user, or the like, or any combinations thereof.

Another aspect of the present disclosure relates to systems and methods for making a presentation to the user based on a message. A service request may be sent to a server for the user. The service request may be a request to generate a message for the user, a request to provide an online-to-offline service, a request to receive an online-to-offline service, or the like, or any combination thereof. The message may be received by a target device (e.g., a terminal device) . The message may be generated in a target language that is understandable by the user based on information associated with the user. A presentation may be made to the user based on the message, for example, in the form of a text, a graph, an animation, a speech, a video, etc.

The target device in the present disclosure is not limited to a specified device, and the target device may be any device that may implement the methods described in the present disclosure, such as service requester terminals or service provider terminals.

It is worth noting that in some cases, the identities of the service provider and the service requester are verified by means of offline language communication. If the service provider and the service requester use different languages, and they do not understand each other's language, it will bring an obstacle for identifying each other. The systems and methods for prompting the user provided by the present disclosure may prompt the user through the target device based on the user attribute features. The systems and methods may replace the offline language communication between the service requester and the service provider to avoid language communication barriers caused by the service provider and the service requester.

FIG. 1 is a schematic diagram illustrating an exemplary system 100 for prompting one or more users according to some embodiments of the present disclosure. For example, the system 100 that prompts the users may be used for, for example, a taxi, a driver service, an express, a carpool, a bus service, a driver rental, or a transportation service such as a shuttle service, or an online transportation service platform, or any combination thereof. The system 100 for prompting the user may include one or more of a server 110, a network 120, a service requester terminal 130, a service provider terminal 140, and a database 150. The server 110 may include a processor for performing instructions.

In some embodiments, the server 110 may be a single server or a server group. The server group may be centralized or distributed (for example, the server 110 may be a distributed system) . In some embodiments, the server 110 may be local or remote. For example, server 110 may access information and/or data stored in the service requester terminal 130, the service provider terminal 140, or the database 150, or any combination thereof, via the network 120. As another example, the server 110 may be directly coupled to at least one of the service requester terminal 130, the service provider terminal 140, and the database 150 to access stored information and/or data. In some embodiments, the server 110 may be implemented on a cloud platform. For example, the cloud platform may include a private cloud, a public cloud, a hybrid cloud, a community cloud, a distributed cloud, an inter-cloud, a multi-cloud, or the like, or any combination thereof. In some embodiments, the server 110 may be implemented on an electronic device 200 having one or more components as shown in FIG. 2 of the present disclosure.

In some embodiments, the server 110 may include at least one processor. The at least one processor may process information and/or data related to the service request to perform one or more functions described in the present disclosure. For example, the processor may determine a target vehicle based on a service request obtained from the service requester terminal 130. In some embodiments, the processor may include one or more processing cores (e.g., a single core processor (s) or a multi-core processor (s) ) . Merely by way of example, the at least one processor may include a central processing unit (CPU) , an application specific integrated circuit (ASIC) , an Application Specific Instruction-set Processor (ASIP) , a graphics processing unit (GPU) , a physical processing unit (PPU) , a digital signal processor (Digital Signal Processor, DSP) , a Field Programmable Gate Array (FPGA) , a Programmable Logic Device (PLD) , a controller, a microcontroller unit, a Reduced Instruction Set Computing (RISC) , or a microprocessor, or the like, or any combination thereof.

The network 120 may be used for facilitating exchange of information and/or data. In some embodiments, one or more components (e.g. the server 110, the service requester terminal 130, the service provider terminal 140, and the database 150) in the system 100 for prompting the user may send information and/or data to other components. For example, the server 110 may obtain a service request from the service requester terminal 130 via the network 120. In some embodiments, network 120 may be any type of wired or wireless network, or a combination thereof. For example, the network 130 may include a wired network, a wireless network, a fiber optic network, a telecommunication network, an intranet, the Internet, a local area network (LAN) , a wide area network (WAN) , a Wireless Local Area Networks (WLAN) , a Metropolitan Area Network (MAN) , a Wide Area Network (WAN) , a Public Switched Telephone Network (PSTN) , a Bluetooth network, a ZigBee network, or a Near Field Communication (NFC) network, or the like, or any combination thereof. In some embodiments, the network 120 may include one or more network access points. For example, the network 120 may include a wired or wireless network access point. For example, a base station and/or a network switching node, a one or more component of system 100for prompting the users may connect to the network 120 through the access point to exchange data and/or information.

In some embodiments, the user of service requester terminal 130 may be someone other than the actual demander of the service. For example, user A of service requester terminal 130 may use the service requester terminal 130 to initiate a service request for service actual demander B (e.g., user A may call his friend B) , or receive service information or instructions from the server 110. The user of the service provider terminal 140 may be an actual provider of the service or may be someone other than the actual provider of the service. For example, user C of the service provider terminal 140 may use the service provider terminal 140 to receive service requests served by service provider D (such as drivers D accept the order that user C may employ for himself) , and/or an information or instruction from the server 110. In some embodiments, "service requester" and "service requester terminal" are used interchangeably, and "service provider" and "service provider terminal" are used interchangeably.

In some embodiments, the service requester terminal 130 may include a mobile device, a tablet computer, a laptop computer, or a built-in device in a mobile vehicle, or the like, or any combination thereof. In some embodiments, a mobile device 140-1 may include a smart home device, a wearable device, a smart mobile device, a virtual reality device, an augmented reality device, or the like, or any combination thereof. In some embodiments, the smart home device may include an intelligent lighting device, a control device of the smart electric device, an intelligent monitoring device, a smart TV, a smart camera, or a walkie-talkie, or the like, or any combination thereof. In some embodiments, the wearable device may include a smart bracelet, smart lace, smart glass, smart helmet, smart watch, smart clothing, smart backpack, smart accessory, etc., or any combination thereof. In some embodiments, the smart mobile device may include a smartphone, a Personal Digital Assistant (PDA) , a gaming device, a navigation device, or a point of sale (POS) device, or the like, or any combination thereof. In some embodiments, the virtual reality device and/or the augmented reality device may include a virtual reality helmet, a virtual reality glass, a virtual reality patch, an augmented reality helmet, an augmented reality glass, or an augmented reality patch, or the like, or any combination thereof. For example, the virtual reality device and/or augmented reality device may include various virtual reality products and the like. In some embodiments, the built-in device in the mobile vehicle may include an onboard computer, a car TV, and the like. In some embodiments, the service requester terminal 130 may be a device having a positioning technique for locating a location of a service requester and/or a service requester terminal.

In some embodiments, the service provider terminal 140 may be similar to or same as the service requester terminal 130. In some embodiments, the service provider terminal 140 may be a device with positioning technology for locating the location of the service provider and/or service provider terminal. In some embodiments, the service requester terminal 130 and/or service provider terminal 140 may be in communication with other positioning devices to determine the location of the service requester, the service requester terminal 130, the service provider, or the service provider terminal 140, or any combination thereof. In some embodiments, the service requester terminal 130 and/or the service provider terminal 140 may send the positioning information to the server 110.

The database 150 may store data and/or instructions. In some embodiments, the database 150 may store data obtained from the service requestor terminal 130 and/or the service provider terminal 140. In some embodiments, the database 150 may store data and/or instructions of the exemplary methods described in the present disclosure. In some embodiments, the database 150 may include a mass storage device, a removable memory, a volatile read/write memory, or a read-only memory (ROM) , or the like, or any combination thereof. By way of example, a mass storage device may include a magnetic disk, an optical disk, a solid state drive, or the like, or any combination thereof. The removable memory may include a flash drive, a floppy disk, an optical disk, a memory card, a zip disk, a magnetic tape, or the like, or any combination thereof. The volatile read/write memory may include a random access memory (RAM) . The RAM may include a Dynamic Random Access Memory (DRAM) , a Double Date-Rate Synchronous RAM (DDR SDRAM) ; a Static Random-Access Memory (SRAM) , a Thyristor-Based Random Access Memory (T-RAM) , and a Zero Capacitor RAM (Zero-RAM) . For example, the ROM may include a Mask Read-Only Memory (MROM) , a Programmable Read-Only Memory (PROM) , a Programmable Erasable Read-On Memory (PEROM) , an Electrically Erasable Programmable Read Only Memory (EEPROM) , an Optical Disk ROM (CD-ROM) , and Digital Universal Disk ROM, etc. In some embodiments, the database 150 may be implemented on a cloud platform. For example, the cloud platform may include a private cloud, a public cloud, a hybrid cloud, a social area cloud, a distributed cloud, a cross-cloud, a cloudy, or the like, or any combination thereof.

In some embodiments, the database 150 may be coupled to the network 120 to communicate with one or more components in the system 100 (e.g., the server 110, the service requester terminal 130, the service provider terminal 140, etc. ) for prompting the user. The one or more component in the system 100 for prompting the user may access data or instructions stored in the database 150 via the network 120. In some embodiments, the database 150 may be directly connected to one or more components (e.g., the server 110, the service requester terminal 130, the service provider terminal 140, etc. ) in the system 100 for prompting the user. Alternatively, the database 150 may also be a part of the server 110.

In some embodiments, one or more components (e.g., the server 110, the service requester terminal 130, the service provider terminal 140, etc. ) in the system 100 for prompting the user may have access to the database 150. In some embodiments, when certain conditions are met, the one or more components of the system 100 for prompting the user may read and/or modify the information related to the service requester, the service provider, or the public, or any combination thereof. For example, the server 110 may read and/or modify the one or more user's information after receiving the service request. As another example, the service provider terminal 140 may access an information related to a service requester upon receiving a service request from the service requester terminal 130.

In some embodiments, an information exchange of one or more components in the system 100 for prompting the user may be implemented by requesting a service. The object of the service request may be any product. In some embodiments, the product may be a tangible product or an immaterial product. The tangible product may include food, medicine, commodity, chemical product, electrical appliance, clothing, car, housing, luxury, or the like, or a combination thereof. The non-material product may include a service product, a financial product, a knowledge product, or an internet product, or the like, or any combination thereof. Internet products may include alone's host products, network products, mobile internet products, commercial host products, or embedded products, or the like, or any combination thereof. Internet products may be used in mobile terminal software, programs, or systems, or the like, or any combination thereof. The mobile terminal may include a tablet computer, a laptop computer, a mobile phone, a personal digital assistant (PDA) , a smart watch, a Point of sales (POS) equipment, a laptop computer, car TV, or wearable device, or the like, or any combination thereof. For example, an internet product may be any software and/or applications program used in a computer or a mobile phone. The software and/or application programs may relate to social, shopping, transportation, entertainment time, learning, or investment, etc., or any combination thereof. In some embodiments, the transportation-related software and/or applications may include a travel software and/or applications, a vehicle scheduling software and/or applications, a drawing software and/or applications, and the like. In the vehicle scheduling software and/or application, the vehicle may include a horse, a carriage, a rickshaw (e.g., a wheelbarrow, a bike, a tricycle, etc. ) , a car (e.g., a taxi, a bus, a private car, etc. ) , a train, a subway, a vessel, an aircraft (e.g., an airplane, a helicopter, a space shuttle, a rocket, a hot-air balloon, etc. ) , or the like, or any combination thereof.

FIG. 2 shows a schematic diagram illustrating an exemplary hardware and software components of an electronic device 200 that may implement the server 110, the service requester terminal 130, or the service provider terminal 140 of the present disclosure, according to some embodiments of the present disclosure. For example, a processor may be used on the electronic device 200 and used to perform the functions in the present disclosure.

The electronic device 200 may be a general purpose computer or a special purpose computer, both of that may be used to implement the method of the present disclosure for prompting a user. Although the present disclosure shows only one computer, for convenience, the functions described in the present disclosure may be implemented in a distributed manner on a similar platform to equalize the processing load.

For example, the electronic device 200 may include a network port 210 connected to the network, one or more processor 220 for routing instructions, a communication bus 230, and a different form of storage medium 240, such as a disk, a ROM, or a RAM, or any combination thereof. Illustratively, the computer platform may also include program instructions stored in ROM, RAM, or other type of non-transitory storage medium, or any combination thereof. The method of the present disclosure may be implemented in accordance with these program instructions. The electronic device 200 may also include an input/output (I/O) interface 250 between the computer and other input and output devices (e.g., a keyboard, a display) .

For ease of explanation, only one processor is described in the electronic device 200. However, it should be noted that the electronic device 200 in the present disclosure may further include a plurality of processors, and thus a step executed by one of the processors described in the present disclosure may also be performed jointly or independently by a plurality of processors. For example, if the processor of electronic device 200 executes step A and step B, it should be understood that step A and step B may also be executed by two different processors or independently in a processor. For example, the first processor executes step A, the second processor executes step B, or the first processor and the second processor collectively perform steps A and B. Regarding the execution of instructions in the storage medium 240 by the processor 220, the process of implementing the solution of the present disclosure will be described in detail in subsequent embodiments.

FIG. 3 is a schematic diagram illustrating exemplary hardware and/or software components of a terminal device according to some embodiments of the present disclosure. In some embodiments, the service requester terminal 130 and/or the service provider terminal 140 may be implemented on the terminal device 300 shown in FIG. 3. The terminal device 300 may be a mobile device, such as a mobile phone, a smart watch, etc. As illustrated in FIG. 3, the terminal device 300 may include a communication platform 310, a display 320, a graphic processing unit (GPU) 330, a central processing unit (CPU) 340, an I/O 350, a memory 360, and a storage 390. In some embodiments, any other suitable component, including but not limited to a system bus or a controller (not shown) , may also be included in the terminal device 300.

In some embodiments, an operating system 370 (e.g., iOS ^TM, Android ^TM, Windows Phone ^TM, etc. ) and one or more Apps (applications) 380 may be loaded into the memory 360 from the storage 390 in order to be executed by the CPU 340. User interactions may be achieved via the I/O 350 and provided to the server 110 and/or other components of the payment management system 100 via the network 120. In some embodiments, the terminal device 300 may send a service request to a server (e.g., the server 110 of the system 100) for a user. For instance, the service request may be a request for generating a message for the user, a request for receiving a service (e.g., taking a taxi) , a request for providing a service (e.g., driving a passenger to a destination) , or the like. The message may be generated based on a target language that is understandable by the user. In some embodiments, the terminal device 300 may make a presentation to the user based on the message. For example, the message may be displayed for the user on the display 320 in the form of a text, a graph, an animation, etc. As another example, the message may be played by sound or by video by the terminal device 300. More descriptions regarding exemplary user interfaces implemented on the terminal device 300 may be found elsewhere in the present disclosure, for example, in FIG. 9a-9d.

FIG. 4A is a schematic diagram illustrating an exemplary processor according to some embodiments of the present disclosure. In some embodiments, the processor 220 may be in communication with a storage medium (e.g., the storage 140 of the system 100, and/or the storage 390 of the terminal device 300) , and may execute instructions stored in the storage medium. In some embodiments, the processor 220 may be implemented on a server (e.g., the server 110 of the system 100) or a terminal device (e.g., the terminal device 300) . The processor 220 may be configured to generate a message for a user. As shown in FIG. 4A, the processor may include an obtaining module 410, a target language determination module 420, and a message generation module 430.

The obtaining module 410 may obtain information associated with the system 100. In some embodiments, the obtaining module 410 may obtain a request for generating a message for a user For instance, a service requester may request an online-to-offline service, such as an online car-hailing service. The online-to-offline service may be allocated to a service provider (e.g., a driver) who will provide the online-to-offline service to the service requester (e.g., a passenger) . The service provider or the service requester may initiate a request for generating a message to communicate with each other. For example, the service provider may initiate a request for generating a message for the service requester to verify the identity of the service provider, verify information related to a service request related to the online-to-offline service, or provide a safety tip for the service requester (e.g., for fastening the seat belts) , etc. As another example, the service requester may initiate a request for generating a message for the service provider to verify the identity of the service provider, change information related to the service request related to the online-to-offline service (e.g., changing a destination) , etc.

In some embodiments, the obtaining module 410 may obtain information associated with the user. In some embodiments, the information associated with the user may include an input by the user, a service request associated with the user, registration information associated with the user, a language of an operating system of a terminal device associated with the user, a language related to an application installed on the terminal device associated with the user, preference information associated with the user, history information associated with the user, or the like, or any combination thereof.

The target language determination module 420 may determine a target language that can be understood by the a user. In some embodiments, the target language determination module 420 may determine a target language that is understandable by the user based on the information associated with the user. For instance, the input by the user may indicate one or more languages that the user can understand. As another example, the service request associated with the user may include identity information of the user, such as a user identification number (ID) , a phone number of the user, a name of the user (e.g., a family name or a last name) , , whether the user is a service requester or a service provider, etc. In some embodiments, the target language may be determined based on the history information or the preference information associated with the user ID, the phone number of the user, etc. As yet another example, the preference information associated with the user may include a language that the user prefers. The history information associated with the user may include one or more languages that the user used in the past. In some embodiments, the target language determination module 420 may determine a location where the user often stays (e.g., a country, a province, a city) based on the history information or the registration information of the user. The target language determination module 420 may further determine a language used in the location where the user often stays as a target language.

The message generation module 430 may generate the message for the user based on the target language. In some embodiments, the message generation module 430 may generate the message based on the target language and the request. The message may be generated in the form of a text, a graph, an animation, a speech, a video, or the like. In some embodiments, the message generation module 430 may determine the message using a preset template associated with the message. The preset template may correspond to the target language and the request for generating the message. The preset template may be stored in the database 150 in the form of a text, a graph, an animation, a speech, a video, or the like. In some embodiments, the preset template may be determined as the message for the user. For example, when the target language is English and the request for generating the message is intended to give a safety tip to the user, the content of the message may be “please fasten your seat belt” (e.g., in the form of a text or a speech) , an animation of fastening a seat belt, etc. In some embodiments, the message generation module 430 may generate the message based on the target language and the identity information associated with the user (e.g., the phone number or the name of the user) using the preset template. For instance, when the target language is English and the request for generating the message is intended to verify the identity of a service requester (i.e., the user) , the content of the preset template may be “Are you the passenger who’s phone number ends with XXXX” . The “XXXX” portion may need to be determined based on the phone number of the user. For example, the “XXXX” portion may be “8888” , and the content of the full message may be “Are you the passenger who’s phone number ends with 8888” .

In some embodiments, the process 500 for generating the message for the user may be performed by the server 110. The server 110 may transmit the message to a target device to make a presentation to the user based on the message. In some embodiments, the process 500 for generating the message for the user may be performed by the target device. More details regarding making a presentation to the user based on the message may be found elsewhere in the present disclosure, for example, in FIG. 6 and the description thereof.

The modules in FIG. 4A may be connected to or communicate with each other via a wired connection or a wireless connection. The wired connection may include a metal cable, an optical cable, a hybrid cable, or the like, or a combination thereof. The wireless connection may include a Local Area Network (LAN) , a Wide Area Network (WAN) , a Bluetooth, a ZigBee, a Near Field Communication (NFC) , or the like, or a combination thereof. In some embodiments, two or more of the modules may be combined into a single module, and any one of the modules may be divided into two or more units. In some embodiments, the processor 220 may have one or more additional modules. For instance, the processor 220 may further include a transmitting module. The transmitting module may transmit the message generated by the message generation module 430 to the user.

FIG. 4B is a schematic diagram illustrating an exemplary processor according to some embodiments of the present disclosure. In some embodiments, the processor 220 may be in communication with a storage medium (e.g., the storage 140 of the system 100, and/or the storage 390 of the terminal device 300) , and may execute instructions stored in the storage medium. In some embodiments, the processor 220 may be implemented on a server (e.g., the server 110 of the system 100) or a terminal device (e.g., the terminal device 300) . The processor 220 may be configured to make a presentation to the user based on a message. As shown in FIG. 4B, the processor may include a transmission module 440, a receiving module 450, and a presenting module 460.

The transmission module 440 may transmit information to one or more components in the system 100. In some embodiments, the transmission module 440 may send a service request to a server for the user. In some embodiments, the service request may be a request for generating a message for the user. For example, the user may be a service requester to whom a service may be provided, such as a passenger. A service provider (e.g., a driver) may send the request for generating the message for the service requester to the server via the service provider terminal 140. The message may be configured to verify an identity of the service requester, verify information related to a service to be provided to the service requester, or provide a safety tip to the service requester (e.g., reminding a passenger to fasten the seat belt) , or the like. As another example, the user may be the service provider. The service requester may send the request for generating the message for the service provider to the server via the service requester terminal 130. The message may be configured to verify an identity of the service provider, verify or modify information related to a service provided by the service provider, or the like, or any combination thereof.

In some embodiments, the service request may be a request for receiving a service (e.g., taking a taxi) . The user may be the service requester. In some embodiments, the service request may be a request for providing a service (e.g., driving a passenger to a destination) . The user may be the service provider. In some embodiments, the receiving module 450 may receive a message from the server that is generated according to the service request. In some embodiments, the message may be in a target language that is understandable by the user. The target language may be decided based on information associated with the user, such as an input by the user, a service request associated with the user, registration information associated with the user, a language of an operating system of a terminal device associated with the user, a language related to an application installed on the terminal device associated with the user, preference information associated with the user, or history information associated with the user. The message may be generated by the server, the service requester terminal 130 or the service provider terminal 140.

The receiving module 450 may receive information from one or more components in the system 100. In some embodiments, the receiving module 450 may receive a message from the server that is generated according to the service request. In some embodiments, the message may be in a target language that is understandable by the user. The target language may be decided based on information associated with the user, such as an input by the user, a service request associated with the user, registration information associated with the user, a language of an operating system of a terminal device associated with the user, a language related to an application installed on the terminal device associated with the user, preference information associated with the user, or history information associated with the user. The message may be generated by the server, the service requester terminal 130 or the service provider terminal 140.

The presenting module 460 may make a presentation to the user based on the message. In some embodiments, the presenting module 460 may directly present the message received in operation 604 to the user via a terminal device. The message may be presented in any form, such as a speech, a text, a picture, an animation, a video, or the like, or any combination thereof. The presenting module 460 may display the message for the user in the form of a text, a graph, an animation, or the like. Alternatively, the presenting module 460 may play the message for the user by sound or by video. In some embodiments, the presenting module 460 may determine information to be presented to the user based on the message. Merely by way of example, the message received in operation 604 may be in the form of a text. The presenting module 460 may convert the text to a speech, and play the speech in audio to the user. In some embodiments, the terminal device by which the presentation is made to the user may be the service requester terminal 130 or the service provider terminal 140. For example, the presentation may be made based on the message for the service requester via the service provider terminal 140. As another example, the presentation may be based on the message for the service requester via the service requester terminal 130.

The modules in FIG. 4B may be connected to or communicate with each other via a wired connection or a wireless connection. The wired connection may include a metal cable, an optical cable, a hybrid cable, or the like, or a combination thereof. The wireless connection may include a Local Area Network (LAN) , a Wide Area Network (WAN) , a Bluetooth, a ZigBee, a Near Field Communication (NFC) , or the like, or a combination thereof. In some embodiments, two or more of the modules may be combined into a single module, and any one of the modules may be divided into two or more units. In some embodiments, the processor 220 may have one or more additional modules. For instance, the processor 220 may further include the obtaining module 410, the target language determination module 420, and the message generation module 430 shown in FIG. 4A. The processor 220 may be configured to generate the message and make a presentation to the user based on the message.

FIG. 5 is a flowchart illustrating an exemplary process for generate a message for a user according to some embodiments of the present disclosure. The process 500 may be executed by the system 100, such as the server 110, the service requester terminal 130, and/or the service provider terminal 140. For example, the process 500 may be implemented as a set of instructions (e.g., an application) stored in the storage (e.g., the storage medium 240 of the electronic device 200) . The processor 220 and the modules in FIG. 4A, FIG. 13 and/or FIG. 14 may execute the set of instructions, and when executing the instructions, the processor 220 and/or the modules may be configured to perform the process 500. The operations of the illustrated process 500 presented below are intended to be illustrative. In some embodiments, the process 500 may be accomplished with one or more additional operations not described, and/or without one or more of the operations discussed. Additionally, the order in which the operations of the process 500 as illustrated in FIG. 5 and described below is not intended to be limiting.

In 502, the processor 220 (e.g., the obtaining module 410) may obtain a request for generating a message for a user. For instance, a service requester may request an online-to-offline service, such as an online car-hailing service. The online-to-offline service may be allocated to a service provider (e.g., a driver) who will provide the online-to-offline service to the service requester (e.g., a passenger) . The service provider or the service requester may initiate a request for generating a message to communicate with each other. For example, the service provider may initiate a request for generating a message for the service requester to verify the identity of the service provider, verify information related to a service request related to the online-to-offline service, or provide a safety tip for the service requester (e.g., for fastening the seat belts) , etc. As another example, the service requester may initiate a request for generating a message for the service provider to verify the identity of the service provider, change information related to the service request related to the online-to-offline service (e.g., changing a destination) , etc.

In 504, the processor 220 (e.g., the obtaining module 410) may obtain information associated with the user. In some embodiments, the information associated with the user may include an input by the user, a service request associated with the user, registration information associated with the user, a language of an operating system of a terminal device associated with the user, a language related to an application installed on the terminal device associated with the user, preference information associated with the user, history information associated with the user, or the like, or any combination thereof.

In 506, the processor 220 (e.g., the target language determination module 420) may determine a target language that is understandable by the user based on the information associated with the user. For instance, the input by the user may indicate one or more languages that the user can understand. As another example, the service request associated with the user may include identity information of the user, such as a user identification number (ID) , a phone number of the user, a name of the user (e.g., a family name or a last name) , , whether the user is a service requester or a service provider, etc. In some embodiments, the target language may be determined based on the history information or the preference information associated with the user ID, the phone number of the user, etc. As yet another example, the preference information associated with the user may include a language that the user prefers. The history information associated with the user may include one or more languages that the user used in the past. In some embodiments, the processor 220 may determine a location where the user often stays (e.g., a country, a province, a city) based on the history information or the registration information of the user. The processor 220 may further determine a language used in the location where the user often stays as a target language.

In 508, the processor 220 (e.g., the message generation module 430) may generate the message based on the target language and the request. The message may be generated in the form of a text, a graph, an animation, a speech, a video, or the like. In some embodiments, the processor 220 may determine the message using a preset template associated with the message. The preset template may correspond to the target language and the request for generating the message. The preset template may be stored in the database 150 in the form of a text, a graph, an animation, a speech, a video, or the like. In some embodiments, the preset template may be determined as the message for the user. For example, when the target language is English and the request for generating the message is intended to give a safety tip to the user, the content of the message may be “please fasten your seat belt” (e.g., in the form of a text or a speech) , an animation of fastening a seat belt, etc. In some embodiments, the processor 220 may generate the message based on the target language and the identity information associated with the user (e.g., the phone number or the name of the user) using the preset template. For instance, when the target language is English and the request for generating the message is intended to verify the identity of a service requester (i.e., the user) , the content of the preset template may be “Are you the passenger who’s phone number ends with XXXX” . The “XXXX” portion may need to be determined based on the phone number of the user. For example, the “XXXX” portion may be “8888” , and the content of the full message may be “Are you the passenger who’s phone number ends with 8888” .

FIG. 6 is a flowchart illustrating an exemplary process for making a presentation to the user based on the message according to some embodiments of the present disclosure. The process 600 may be executed by the system 100, such as the service requester terminal 130, and/or the service provider terminal 140. For example, the process 600 may be implemented as a set of instructions (e.g., an application) stored in the storage (e.g., the storage medium 240 of the electronic device 200) . The processor 220 and the modules in FIG. 4B, FIG. 13 and/or FIG. 14 may execute the set of instructions, and when executing the instructions, the processor 220 and/or the modules may be configured to perform the process 600. The operations of the illustrated process 600 presented below are intended to be illustrative. In some embodiments, the process 600 may be accomplished with one or more additional operations not described, and/or without one or more of the operations discussed. Additionally, the order in which the operations of the process 600 as illustrated in FIG. 6 and described below is not intended to be limiting.

In 602, the processor 220 (e.g., the transmission module 440) may send a service request to a server for a user.

In some embodiments, the service request may be a request for generating a message for the user. For example, the user may be a service requester to whom a service may be provided, such as a passenger. A service provider (e.g., a driver) may send the request for generating the message for the service requester to the server via the service provider terminal 140. The message may be configured to verify an identity of the service requester, verify information related to a service to be provided to the service requester, or provide a safety tip to the service requester (e.g., reminding a passenger to fasten the seat belt) , or the like. As another example, the user may be the service provider. The service requester may send the request for generating the message for the service provider to the server via the service requester terminal 130. The message may be configured to verify an identity of the service provider, verify or modify information related to a service provided by the service provider, or the like, or any combination thereof.

In some embodiments, the service request may be a request for receiving a service (e.g., taking a taxi) . The user may be the service requester. In some embodiments, the service request may be a request for providing a service (e.g., driving a passenger to a destination) . The user may be the service provider.

In 604, the processor 220 (e.g., the receiving module 450) may receive a message from the server that is generated according to the service request. In some embodiments, the message may be in a target language that is understandable by the user. The target language may be decided based on information associated with the user, such as an input by the user, a service request associated with the user, registration information associated with the user, a language of an operating system of a terminal device associated with the user, a language related to an application installed on the terminal device associated with the user, preference information associated with the user, or history information associated with the user. The message may be generated by the server, the service requester terminal 130 or the service provider terminal 140. More details regarding the generation of the message may be found elsewhere in the present disclosure, for example, in FIG. 5 and/or FIG. 7 and the description thereof.

In 606, the processor 220 (e.g., the presenting module 460) may make a presentation to the user based on the message. In some embodiments, the presenting module 460 may directly present the message received in operation 604 to the user via a terminal device. The message may be presented in any form, such as a speech, a text, a picture, an animation, a video, or the like, or any combination thereof. The presenting module 460 may display the message for the user in the form of a text, a graph, an animation, or the like. Alternatively, the presenting module 460 may play the message for the user by sound or by video. In some embodiments, the presenting module 460 may determine information to be presented to the user based on the message. Merely by way of example, the message received in operation 604 may be in the form of a text. The processor 220 may convert the text to a speech, and play the speech in audio to the user. In some embodiments, the terminal device by which the presentation is made to the user may be the service requester terminal 130 or the service provider terminal 140. For example, the presentation may be made based on the message for the service requester via the service provider terminal 140. As another example, the presentation may be based on the message for the service requester via the service requester terminal 130.

FIG. 7 is a flowchart illustrating an exemplary method for prompting a user according to some embodiments of the present disclosure. The method may be applied to the service provider terminal, the service requester terminal, and/or the server. The target device described below may be the service provider terminal or the service requester terminal.

In 702, the processor 220 (or an acquisition module 1310) may obtain user attribute features of a user.

In some embodiments, the user attribute features (also referred to as “information associated with the user” ) may be information that represents user's attributes in one or more aspects. Exemplary user attribute features may include information relating to a location associated with the user (e.g., a city where the user stays) , user behavior habit information, user preference information, or the like, or any combination thereof. For example, the information relating to the location associated with the user may be determined based on registration information of the user on the service platform, version information of an application that the user downloads, current order information of a current order of the user, historical order information of a plurality of orders of the user, historical behavior data of the user, or the like, or any combination thereof.

In 704, the processor 220 (or a prompt module 1320) may prompt the user via a target device based on the user attribute features.

In some embodiments, the processor 220 may generate a prompt message (interchangeably referred to as a message) that is provided to the user based on the user attribute features. In some embodiments, the processor 220 may prompt the user to verify an identify using a language type corresponding to the location associated with the user.

In some embodiments, the target device may be a service provider terminal or a service requester terminal. And if the target device is the service provider terminal, the user is a service requester; if the target device is the service requester terminal, the user is a service provider.

In some embodiments, if the user attribute features include information relating to the location associated with the user, the process of prompting the user via the target device based on the information relating to the location associated with the user may include: determining a prompt message that prompts the user based on the information relating to the location associated with the user, and presenting the prompt message via the target device. For example, a target language used to prompt the user may be first determined based on the information relating to the location associated with the user, and then the user may be prompted by the target language. In some embodiments, the prompt message may be used to prompt the user to verify the identity. For example, the prompt message may be used to prompt the user to verify whether the user gets on a right vehicle. In addition, the prompt message may be used to prompt the user with other information in the target language. For example, the prompt message may be used to prompt the user to verify whether the user fastens a seat belt, or to verify a destination of the user, etc. In some embodiments, the prompt message may be presented in any form, such as a speech, a text, a picture, an animation, a video, or the like, or any combination thereof.

In some embodiments, if the user attribute features include the user behavior habit information, the process of prompting the user via the target device based on the user behavior habit information may include: determining a prompt message that prompts the user based on the user behavior habit information, and presenting the prompt message via the target device. For example, a target language used to prompt the user may be determined based on region information where the user frequently located, and the user may be prompted in the target language. In some embodiments, the target language used to prompt the user may be determined based on the user behavior habit information. For example, in combination with the user's habit of taking a taxi at 9 o'clock in the morning, before 9 o'clock, the target language may be used to prompt the user to go out early or prompt the user with a current traffic congestion status and a weather condition.

In some embodiments, if the user attribute features include the user preference information, the process of prompting the user via the target device based on the user preference information may include: determining a prompt message that prompts the user based on the user preference information and presenting the prompt message via the target device. In some embodiments, the target language and the prompt message used to prompt the user may be determined based on the user preference information (e.g., a location associated with the user's preferred theater, a residential location associated with the user, etc. ) . For example, the processor 220 may push nearby theaters in the target language to the user.

In some embodiments, the prompt message may be one or more of the following forms: a speech, a text, a picture, an animation, a video, or the like, or any combination thereof.

In some embodiments, after the user attribute features are obtained, the user is prompted by the target device based on the user attribute features. This method replaces the offline language communication between the service requester and the service provider, which avoids the communication barriers caused by poor communication between the service provider and the service requester in the case of language barriers.

For illustration purpose, the prompt message in a speech form to prompt the user to verify the identity in a car hailing platform is taken as an example to be described in the present disclosure. It should be noted that the following embodiments may also apply to any other prompting scenarios for prompting the user based on the user attribute features, and any scenario that uses the disclosed concepts to prompt the user is within the scope of the present disclosure.

It should be noted that prompting the user in other forms is similar to that in the speech form, and therefore will not be described in detail.

FIG. 8 is a flowchart illustrating an exemplary method for prompting a user according to some embodiments of the present disclosure. The method may be applied to the service provider terminal, the service requester terminal, and the server. The target device described below may be the service provider terminal or the service requester terminal.

In 802: the processor 220 (or the identity confirmation request acquisition module 1510) may obtain an identity confirmation request triggered on a service waiting page on the target device.

In some embodiments, the service waiting page may be a human-machine interaction interface displayed on the target device for the user who uses the target device. The human-machine interaction interface is used to display information on the target device and to receive an operation instruction for the user who uses the target device.

The user of the target device may be either the service provider or the service requester. Correspondingly, if the user of the target device is the service provider, the target device is the service provider terminal, and the method is used by the service provider to verify the identity of the service requester. If the user of the target device is the service requester, the target device is the service requester terminal, and the method is used by the service requester to verify the identity of the service provider.

In order to enable the service waiting page to provide a human-computer interaction function, at least one display area is included in the service waiting page. In some embodiments, different display areas are used to display different information for the user of the target device.

Taking the car-hailing scenario as an example, the service waiting page may be entered by the service provider terminal or the service requester terminal after the service provider terminal accepting an order. For example, the information displayed by the different display area for the user of the target device may include but is not limited to one or more of the following information A～H:

A. An electronic map; wherein the electronic map may be marked with a current location of the service provider, a current location of the service requester, a route of the service provider to a location of the service requester, a direction of the electronic map, or the like, or any combination thereof.

B. Information for indicating a departure location and/or a destination of the service requester. Here, the service requester's departure location refers to a location where the service provider picks up the service requester; and the service requester's destination is a location where the service provider will take the service requester to after picking up the service requester.

C. Information for indicating a departure location and/or a destination of the service provider. Here, the service provider's departure location refers to a current location of the service provider displayed to the service requester after receiving the order. The destination of the service provider, in some embodiments, may be consistent with the service requester's departure location. In some embodiments, the destination of the service provider may be inconsistent with the service requester's departure location, but is located near the service requester's departure location.

D. Information for indicating an estimated time to arrive at the departure location and/or the destination of the service requester. Here, the information for indicating the estimated time to arrive at the departure location refers to an estimated time required by the service provider to reach the service requester's departure location from the service provider’s current location. The information for indicating the estimated time to arrive at the service requester destination may be an estimated time required by the service provider from the service requester's departure location to the service requester's destination after picking up the service requester.

E. Information for indicating a distance to the service requester’s departure location or destination. Here, the information for indicating the distance to the service requester’s departure location refers to a distance from the current location of the service provider to the service requester’s departure location. The information for indicating the distance to the service requester’s destination refers to a distance from the service requester's departure location to the service requester's destination after picking up the service requester.

F. Information for indicating a location of the service requester or the service provider is a foreign country.

Here, the information will be displayed on the service waiting page of the target device only when the service requester and the service provider belong to different countries.

In some embodiments, in order to display the information on the service waiting page of the target device, the car-hailing platform may identify whether the service requester and the service provider belong to a same country when generating the order. If the service requester and the service provider are identified as belonging to different countries, after the service provider receiving the order, and when the target device displays the service waiting page to the user of the target device, the information for indicating the of the service requester or the service provider belongs to the foreign country may be directly displayed on the service waiting page.

In some embodiments, in order to display the information on the service waiting page of the target device, the car-hailing platform may also identify whether the service requester and the service provider belong to the same country after that the service waiting page command is triggered and before that the service waiting page is displayed on the target device. If it is identified that the service requester and the service provider belong to different countries, the target device may display the information for indicating that the service requester or the service provider belongs to a foreign country on the service waiting page.

G. Information for indicating a current state of the service provider or service requester.

The information for indicating the current state of the service provider refers to a status of the current service provider when providing the service. The information for indicating the current state of the service provider is typically used to present to the service requester for the service requester to have sufficient knowledge of the current dynamics of the service provider. For example, the information for indicating the current state of the service provider is "Your car is on the way, and there is a minute to get to the pick-up location" . The information may be displayed to the service requester. After obtaining the information, the service requester may arrive at the departure location according to the information in advance. Similarly, the information for indicating the current state of the service requester refers to the state of the current service requester at the stage of waiting for the service provider to provide the service. The information for indicating the current state of the service requester is used to display to the service provider for the service provider to have sufficient knowledge of the requirements of the service requester, and to provide services based on the requirements of the service requester. For example, the information for indicating the current status of the service requester may include "The passenger makes an appointment to get on the car after 20 minutes, please rush to the pick-up location as soon as possible. " After obtaining the information, the service provider may reach the service requester's departure location in advance according to the information, and ensure the service quality for the service requester.

H: Information indicating a current service phase. Here, since the service provider provides services to the service requester, there are different service phases. For example, if the service provider is a car-hailing driver and the service requester is a passenger, there are several following stages for the car-hailing driver when providing the car-hailing service for the passenger: a pick-up phase from the current location to the departure location of the passenger, an identity confirmation phase from picking up passenger to verifying the identity of the passenger, a phase from verifying the identity of the passenger to taking the passenger from the departure location to the destination, a payment phase from dropping off the passenger at the destination to the passenger paying a service fee, etc.

Here, it should be noted that different display areas may be separated from each other, or the positions of the different display areas may be superimposed on each other. When different display areas are superimposed to display, a display area located at the front is usually smaller than a display area located at the rear. For example, a first display area on the service waiting page is used to display an electronic map, and a second display area separated from the first display area is used to display the information for indicating the destination of the service requester. A third display area superimposed on the front of the first display area is used to display information for indicating that the service requester or the service provider belongs to a foreign country.

In addition, on the service waiting page, one or more operation buttons that the user may trigger may be also displayed, and the user may initiate an instruction or a request by triggering the corresponding one or more operation buttons.

For example, these operation buttons may include, but are not limited to, one or more of the buttons shown in the following ①～⑥:

①. A button for initiating an identity confirmation request.

②. A button for initiating a contact with the service requester or the service provider.

③. A status confirmation button for verifying finishing the current service phase.

④. A button for contacting a customer service.

⑤. A button for returning to a previous human-computer interaction interface.

⑥. A button for controlling the target device to return to a main interface.

⑦. A map operation button for operating an electronic map.

When an operation button is triggered, the target device may perform the corresponding operation. In some embodiments, the target device will also jump from the current service waiting page to another human-computer interaction interface corresponding to the operation, or display another human-computer interaction interface corresponding to the operation on the front end of the original service waiting page, or update the content in at least one display interface set on the original service waiting page.

In some embodiments, when a button for initiating an identity confirmation request is triggered, the target device will jump from the service waiting page to a speech play page, or display the speech play page on the front end of the service waiting page, or update the content of at least one display interface on the service waiting page.

The speech play page may include at least one display area for displaying the text content corresponding to the target speech and the language information for verifying the identity of the user in the language corresponding to the target device user attribution. In the speech play page, the text corresponding to a target speech and a sound play button corresponding to the target speech are also displayed.

In 804, the processor 220 (or the target content determination module 1520) may determine a target speech corresponding to the identity confirmation request for verifying an identity of the user. In some embodiments, the user may be the service requester or the service provider.

In some embodiments, the target speech for verifying the identity of the user refers to a speech that may be generated based on a language used by the user. The target speech may be used to verify the identity of the user when playing the target speech.

In some embodiments, determined the target speech corresponding to the identity confirmation request may be one or more than one.

When there is one target speech, the target speech is a target speech corresponding to a language used by the user. For example, if the language used by the user includes Chinese, the language corresponding to the target speech is also Chinese.

When there are more than one target speech, the target speeches may be target languages corresponding to a plurality of languages used by the user. For example, if the languages used by the user include Chinese and Cantonese, the languages corresponding to the target speeches are also Chinese and Cantonese.

In addition, the more than one target speeches may also be target speeches under a variety of preset languages. For example, the variety of preset languages may include Chinese, English, Korean and Japanese, and the languages corresponding to the more than one target speech are also Chinese, English, Korean, and Japanese.

In order to verify the identity of the user based on the target speech, in the target speech, information capable of characterizing the identity of the user is carried. For example, if the user is a service requester, and when the language used by the user is English, the target speech is generated based on Chinese. The content of the target speech may be "您是手机尾号为XXXX的乘客吗" . The information that may characterize the identity of the user is “phone number ends with XXXX”. If the language used by the user is English, the target speech is generated based on English. The content of the target speech may be "Are you a passenger named XX? ” The information that may identify the identity of the user is that the name of the user is XX.

As another example, if the user is a service provider and the language used by the user is Japanese, the target speech is generated based on Japanese. The content of the target speech may be "あなたは車番号YYYの運転手ですか (corresponding to Are you a driver with license plate number is YYY)" . The information may identify the identity of the user is that the license plate number is YYY.

After determining the target speech, the method for prompting the user in the present disclosure may further include the following operations.

In 806, the processor 220 (or the identity confirmation prompt module 1530) may play the target speech via the target device.

In some embodiments, there may be one or more target speeches. In some embodiments, when there is one target speech, after the target speech is determined, the target device may be directly controlled to automatically play the target speech. When there are more than one target speech, the more than one target speeches may be played in the same way. During playing, the more than one target speech may be directly controlled to play in a certain order.

In some embodiments, in order to enable the user of the target device to control the playing of the target speech, the target device may also display a sound play button corresponding to the target speech on the target device. After the sound play button is triggered, the target speech corresponding to the sound play button is played through the target device.

Here, in order to display the sound play button corresponding to the target speech on the target device, a speech play page is also displayed to the user of the target device through the target device, and the sound play button corresponding to the target speech is displayed on the speech play page.

After determining the target speech, the target device may jumps from the service waiting page to the speech play page. The user of the target device may control the target speech to play by triggering the sound play button displayed on the speech play page.

Alternatively, on the speech play page, in addition to displaying the sound play button, a text corresponding to the target speech is displayed. The text displayed for the user of the target device to verify the language may be played;

Alternatively, on the speech play page, in addition to the sound play button and the text corresponding to the target speech, the language information for verifying the identity of the user in the language corresponding to the user of the target device user may be displayed. In this way, the user of the target device may learn the information carried by the target speech through the language information for verifying the identity of the user in the language corresponding to the user of the target device user, so that the user of the target device may have a better understanding of the language information of the target speech, and it is more conducive to communication between the service provider and the service requester.

The sound play button and the target speech displayed on the speech play page are in one-to-one correspondence.

In some embodiments, the user may be a roaming user. The target speech may be determined based on the roaming user's language type, and the speech play page further displays language information for verifying the identity of the user in the language type corresponding to the user of the target device.

For example, if the service requester is a Chinese using Chinese, the service provider is a Japanese using Japanese, and the service requester requests a service provided by the service provider after arriving in Japan. Due to the language barrier between the service requester and the service provider, in order to be able to verify the identity of the service requester when providing service to the service requester, the service provider may verify the identity of the service requester by using the method provided by the present disclosure to prompt the user. In order to enable the service provider to know the content of the target speech played by the target terminal. On the speech play page, in addition to the language information of the target speech showing the Chinese text, the language information of the target speech of the Japanese text is also displayed. For example, if the Chinese text of the target speech is "您是手机尾号为XXXX的乘客吗? " , and the corresponding Japanese text is "あなたは電話番号XXXXの乗客ですか? " .

It should be noted here that if the target speech corresponds to more than one preset language, each target speech may correspond to a sound play button. The user of the target device may control the language corresponding to the target speech played to the user by triggering different sound play buttons.

In the present disclosure, the target speech for verifying the identity of the user corresponding to the identity confirmation request may be determined after obtaining the identity confirmation request triggered by the service waiting page of the target device. Then, the target speech may be played by the target device, so that after hearing the played target speech, the user may verify whether the user is consistent with the identity indicated by the target speech. The target speech may provide a feedback to the user of the target device. The target speech is used to replace the offline language communication between the service provider and the service requester, so as to avoid the problem of identity recognition obstacle caused by poor communication between the service provider and the service requester in the case of language barrier.

In order to more clearly illustrate the method for prompting the user, the present disclosure further provides a specific method for prompting the user. In some embodiments, the target device may display at least one of the plurality of human-computer interaction interfaces in a plurality of service phases to the user as shown in FIG. 9a to FIG. 9d. Each service phase corresponds to at least one human-computer interaction interface. The plurality of service phases may include the pick-up phase, the identity confirmation phase, and the phase for going to the destination. In some embodiments, the user of the target device is a service provider.

FIG. 9a is a schematic diagram illustrating an exemplary human-machine interaction interface a1 displayed on a target device in a pick-up phase according to some embodiments of the present disclosure. In the human-computer interaction interface a1, the following display areas are respectively included:

An electronic map display area a2, which is configured to display the electronic map. In the electronic map, the location of the service provider and/or the service requester is marked, and a route that the service provider arrives at the service requester’s departure location from the service provider’s current location.

A destination display area a3, which is configured to display information for indicating the destination of the service requester.

A distance display area a4, which is configured to display a distance from the service requester's departure location to the service requester's destination.

An estimated time display area a5, which is configured to display an estimated time from the service requester's departure location to the service requester's destination.

A foreign passenger indication information display area a6, which is configured to display information for indicating that the service requester or the service provider belongs to a foreign country. For example, if the language used by the user of the target device is Chinese, the text "海外乘客" may be displayed in the display area M6. If the language used by the target device user is Japanese, the text "海外の乗客(overseas passenger)" is marked on M7.

A service requester status display area a7, which is configured to display the status of the service requester.

The current service phase display area a8, which is configured to display the current service phase. For example, if the language used by the target device user is Chinese, the text "接驾中" may be displayed in the display area a8, which indicates that the current service phase is the pick-up phase. For example, if the language used by the target device user is Japanese, the text "ピックアップ (the service provider is driving towards you)" may be displayed in the display area a8.

In the human-computer interaction interface a1, the following operation buttons are included:

A button Ma1 for initiating a contact with the service requester or the service provider. For example, if the language used by the target device user is Chinese, the button Ma1 may be marked with the text "联络" ; If the language used by the target device user is Japanese, the text "連絡" may be marked on the button Ma1.

A status confirmation button Ma2 for verifying finishing the current service phase. For example, if the language used by the target device user is Chinese, the text "到达乘客出发地" may be marked on the button Ma1. If the language used by the target device user is Japanese, the text "乗客の出発点に到着する" may be marked on the button Ma1.

A button Ma3 for contacting customer service. An icon of the customer service is marked on the Ma3. In addition, the text "Contact" may be marked on Ma3 to indicate that the button Ma3 is used to contact the customer service.

A return button Ma4 for returning to an upper level human-computer interaction interface. The text "return" may be marked on Ma4, and the mark indicating the return to the upper-level human-computer interaction interface may also be marked on Ma4.

Buttons Ma5 and Ma6 for operating the map. The Ma5 and Ma6 are marked with icons indicating different map operations, and/or text for explaining actions of the buttons. In some embodiments, Ma5 is used to adjust the location of the service provider to a preset position on the electronic map display area a2. Ma6 is used to identify a direction in the electronic map. After being triggered, Ma6 is used to adjust the electronic map to a preset display mode.

When the service provider reaches the departure location of the service requester, the service provider may trigger the status confirmation button Ma2 for verifying finishing the current service phase and the current pick-up phase, and entering into the identity confirmation phase. The target device may display the human-computer interaction interface b1, i.e., the service waiting page in the present disclosure, corresponding to the identity confirmation phase.

FIG. 9b shows a schematic diagram illustrating an exemplary human-machine interaction interface b1 displayed on a target device in an identity confirmation phase according to some embodiments of the present disclosure.

In some embodiments, the human-machine interaction interface b1 displayed by the target device in the identity confirmation phase includes the following display areas:

An electronic map display area b2, which is configured to display an electronic map. In the electronic map, the location of the service provider and/or service requester is marked, and a route that the service provider arrives at the service requester’s departure location from the service provider’s current location.

A destination display area b3, which is configured to display the information indicating the destination of the service requester. Here, it may be similar to a3 in the FIG.5a, and will not be described again.

A distance display area b4, which is configured to display the distance from the service requester's departure location to the service requester's destination. Here, it may be similar to a4 in the FIG. 9a, and will not be described again.

An estimated time display area b5, which is configured to display the estimated time from the service requester's departure location to the service requester's destination. Here, it may be similar to a5 in the FIG. 9a, and will not be described again.

A foreign passenger indication information display area b6, which is configured to display information indicating that the service requester or the service provider belongs to a foreign country. Here, it may be similar to the a6 in the FIG. 9a, and will not be described again.

The service requester status display area b7, which is configured to display the status of the service requester.

The current service phase display area b8, which is configured to display the current service phase.

In the human-computer interaction interface b1, the operation buttons are include:

a button Mb1 for initiating a contact with the service requester or the service provider. The button Mb1 is similar to the Ma1 function in FIG. 9a and details are not described herein again.

The operation buttons may futher include a status confirmation button Mb2 for verifying finishing the current service phase. For example, if the language used by the target device user is Chinese, the text "完成乘客身份确认" may be marked on the button Mb2. If the language used by the target device user is Japanese, the text "完全な乗客識別" may be marked on the button Mb2.

The operation buttons may futher include a button Mb3 for contacting the customer service, and the icon for indicating the customer service is marked on the Mb3. The button Mb3 is similar to the Ma3 function in FIG. 9a and will not be described again here.

The operation buttons may futher include a return button Mb4 for return to the upper-level human-computer interaction interface. The button Mb4 is similar to the Ma4 function in FIG. 9a and details are not described herein again.

The operation buttons may futher include buttons Mb5 and Mb6 for operating the map. The Mb5 and Mb6 are marked with an icon indicating different map operations, and/or text for explaining the actions of the buttons. The buttons Mb5 and Mb6 are similar to the Ma5 and Ma6 functions in FIG. 9a, and are not described herein again.

The operation buttons may futher include a button Mb7 for initiating the identity confirmation request. For example, if the language used by the target device user is Chinese, the text "身份确认" is marked on the Mb7. If the target device user is in Japanese, the text "身元確認 (Identity Confirmation)" is marked on the Mb7.

When the service provider and the service requester meet, the service provider triggers the button Mb7 for initiating the identity confirmation request.

After the Mb7 is triggered, the target device generates an identity confirmation request. A target speech corresponding to the identity confirmation request for verifying the identity of the user is determined based on the identity confirmation request. After the target device obtains the target speech, the target device may jump from the current human-computer interaction interface b1 to the speech play page c1.

FIG. 9c is a schematic diagram illustrating an exemplary human-machine interaction interface c1 displayed on the target device in an identity confirmation phase according to some embodiments of the present disclosure. In the human-computer interaction interface c1, the following display areas are included:

A target speech text display area c2, which is configured to display the text of the target speech.

Language information display region c3, which is configured to verify the identity of the user in the language corresponding to the location of the service provider.

A current service phase display area c4, which is configured to display the current service phase.

In the human-computer interaction interface c1, the following operation buttons are included:

A sound play button Mc1 corresponding to the target speech and the text corresponding to the target speech. The sound play button is marked with an icon or a text for indicating playing the target speech. For example, in FIG. 9c, on the sound play button, an icon indicating that the target speech is played and the text of "sound play" are marked.

Return buttons Mc2 and Mc3 returning to the human-machine interaction interface a1, which is configured to return to the human-computer interaction interface b1. The text "return" is marked on Mc2 and Mc3. Or the Mc2 and Mc3 may mark an icon indicating returning.

When the service provider triggers the sound play button Mc4, the target device may play the target speech.

When the service provider triggers Mc2 or Mc3, the target device may return to the human-computer interaction interface b1. It should be noted that even if the service provider does not trigger the sound play button Mc4, it may return to the human-computer interaction interface b1 by triggering Mc2 or Mc3.

After the target device plays the target speech, if the service requester listens to the target speech and confirms that it corresponds to the identity identification information carried by the target speech, the target device may send a feedback to the service provider. After that, the service provider may trigger the status confirmation button Mb2 in the human-computer interaction interface b1 for verifying finishing the current service phase of the current identity confirmation phase, and entering into the phase driving to the destination. The target device may display the human-computer interaction interface d1 corresponding to the phase driving to the destination.

FIG. 9d is a schematic diagram illustrating an exemplary human-machine interaction interface d1 displayed on the target device according to some embodiments of the present disclosure. The human-computer interaction interface d1 includes the following display areas:

An electronic map display area d2, which is configured to display electronic maps. In the display area d2 of the electronic map, the current location of the service provider and the route to the service requester’s destination are displayed.

A destination display area d3, which is configured to display the information indicating the destination of the service requester.

A distance display area d4, which is configured to display the distance from the service requester's departure location to the service requester's destination.

An estimated time display area d5, which is configured to display the estimated time from the service requester's departure location to the service requester's destination.

A service requester status display area d6, which is configured to display the status of the service requester.

A current service phase display area d7, which is configured to display the current service phase. For example, if the phase corresponding to d1 is the phase driving to the destination, the text "Driving to the destination" may be displayed in the display area d7 of the current service phase.

In the human-computer interaction interface d1, the following operation buttons are included:

A status confirmation button Md2, which is configured to verify the arrival of the destination. For example, if the language used by the target device user is Chinese, the text "已到达目的地" may be marked on the button Md2. If the language used by the target device user is Japanese, the text "宛先に到達する" may be marked on the button Md2.

A button Md3, which is configured to contact the customer service. The Md3 may be similar to the Ma3 in the FIG.5a, and will not be described again.

A return button Md4, which is configured to return to the upper-level human-computer interaction interface may be similar to Md4 in the FIG. 9a and will not be described again. Here, the upper-level human-computer interaction interface may be not the human-computer interaction interface b1 displayed by the target device in the identity confirmation phase.

Buttons Md5 and Md6 for operating the map. The M5 and M6 are marked with icons indicating a different map operations, and/or texts for explaining the actions of the buttons. The buttons Md5 and Md6 are similar to the Ma5 and Ma6 functions in FIG. 9a, and are not described herein again.

After the service provider taking the service requester to the destination of the service requester, the status confirmation button Md2 for verifying the arrival of the destination is triggered to finish the current service order.

Through the above process, the service provider completes the service for the service requester. And in the process, in the phase of verifying the identity of the user, based on the method provided by the present disclosure, the communication barriers between the service provider and the service requester are prevented because of different languages.

The method provided by the present disclosure for prompting the user may be applied to the service provider terminal, the service requester terminal, or the server. The target device may be the service provider terminal or the service requester terminal.

In the following, the method for prompting the user provided by the present disclosure is described in more detail from different application terminals:

I. For the case where the application terminal of the method for prompting the user is the service provider terminal:

FIG. 10 is a flowchart illustrating an exemplary method for prompting a user according to some embodiments of the present disclosure. The method may include the following operations.

In 1002, the service provider terminal may obtain an identity confirmation request triggered on the service waiting page of the target device.

The target device is the service provider terminal.

In 1004, the service provider terminal may determine a target speech corresponding to the identity confirmation request for verifying the identity of the user. The user is the service requester.

In 1006, the service provider terminal may play the target speech via the target device.

In some embodiments, the service provider terminal obtains an identity confirmation request triggered on the target device, i.e., the service waiting page displayed on the service provider terminal is triggered by the user, and an identity confirmation request is generated.

The service waiting page and the generation method of the identity confirmation request may be found in FIG. 8 and FIG. 9, and details are not described herein again.

After generating the identity confirmation request, the service provider terminal may determine the target speech of the identity of the user by any of the following methods (1) , (2) , and (3) :

(1) The service provider terminal may send the identity confirmation request to the server and receives the target speech sent from the server.

Here, after receiving the identity confirmation request that the service provider sends, the server may determine the target speech according to the identity confirmation request, and feed the target speech back to the service provider terminal.

In some embodiments, the server may determine the target speech according to the identity confirmation request in the following manner:

The server may obtain the user attribute features corresponding to the current service order according to the identity confirmation request, and generate the target speech based on the user attribute features.

In some embodiments, in the identity confirmation request, the order identification identifier related to the current service order may be carried. After obtaining the identity confirmation request, the server may determine the user attribute features corresponding to the current service order based on the order identification identifier carried in the identity confirmation request, and then generate a target speech based on the obtained user attribute features.

The target speech may be generated according to user attribute features by using either of the following two types:

In a first method for generating the target speech provided by the present disclosure, the user attribute features may include identity identification information and language identification information. Generating the target speech based on user attribute feature may include:

The server may generates a target speech for verifying whether the user is a user corresponding to the identity identification information based on the identity identification information and the language identification information. The target speech may include a speech in a language corresponding to the language identification information.

Here, the purpose of generating the target speech is to verify the identity of the user. Therefore, in order to enable the target speech to achieve the purpose of verifying the identity of the user after playing the target speech, it should be understood that the identity identification information of the user is carried in the generated target speech, so that when the target device plays the target speech., the user may verify whether to the user is consistent with the identity identification information carried in the target speech based on the identity identification information carried in the played target speech.

The language identification information may characterize the language that the user uses.

The identity identification information may include but not limited to at least one of the following information a-c:

a. A name.

b. A document number: including but not limited to one or more of an ID number, a passport number, a pass number, or the like, or any combination thereof.

c. A user's communication terminal number.

In addition, the identity identification information may also be other information that enables the user to verify whether the user is corresponding to other information of the user. For example, the other information of the user may include a registered account used by the user when registering the service software, a nickname used by the user when registering the service software, or the like, or any combination thereof.

The language identification information may include but not limited to at least one of the following information d-g:

d. A language version of an operating system of the device used by the user. Here, if the user is a service requester, the corresponding target device is the service provider terminal, the device used by the user is the service requester terminal, and the operating system of the device used by the user is the operating system of the service requester terminal. On the other hand, if the user is a service provider, the corresponding target device is the service requester terminal, the device used by the user is the service provider terminal, and the operating system of the device used by the user is the operating system of the service provider terminal. The language version of the operating system of the device used by the user is usually the same as the language used by the user. Therefore, the language version of the operating system of the device used by the user may represent the language that the user usually uses.

e. A software version of the service software corresponding to the service waiting page on the devices used by the user. Here, when the car-hailing platform releases the service software, the version of the service software that is released will usually differ for different countries or regions of different languages. Each version of the service software corresponds to at least one language, so the software version of the service software corresponding to the service waiting page on the device used by the user may represent the language that the user usually uses.

f. User's historical behavior habits. Here, the user's historical behavior habits refers to a resident region that may be the location of the departure and destination of the user when using the car-hailing service. The language corresponding to the resident region is usually also the language that the user usually uses.

Here, the resident region of the user may be determined in the following manner:

History orders of the user may be obtained. A region to which the history orders belongs according to departure locations or destinations of the history orders may be determined;

The region to which a largest number of history orders belong may be determined as the resident region of the user.

Here, the region to which the historical orders belong may be a country. For example, the region may include China, Korea, Japan, etc. The region to which the historical orders belong may also be a district in a country, such as mainland China, Taiwan, and Hong Kong.

g. Registration information of the user registered on the service software. The service software may correspond to the service waiting page.

Here, the registration information of the user may include registration location information, a registration nationality, a country to which the communication terminal used for registration belongs, a language used at the time of registration, or the like, or any combination thereof.

When the target speech is generated based on the user attribute features, the corresponding language may be first determined according to the language identification information, and then the target speech carrying the identity identification information of the user is generated based on the corresponding language.

For example, the user of the target device is a service provider, and the user is a service requester. When the identity identification information of the user includes the communication terminal number, and the language corresponding to the language identification information is Chinese, the content of the target speech may be "您是手机号码为XXXX的乘客吗" . The identity identification information carried in the target speech that may identify the service requester by "mobile number code is XXXX" . After the service provider picks up a service requester and the service requester hears the played target speech, the service requester may verify whether the service request is consistent with the identity identification information carried in the target speech, and then provide a feedback to the service provider.

Similarly, the content of the target speech may be "Are you a passenger named XX? " , "Are your last four digits of ID number XXXX? " , "Is your passport number is XXXX? " , or the like, or any combination thereof.

After the server generates the target speech, the server may send the target speech to the service provider terminal.

In some embodiments, there may be one or more target speeches. For example, the language identification information includes the user's historical behavior habits, and according to the historical behavior of the user, if the resident region of the user is determined to be Hong Kong, China, and Guangzhou, China, the Chinese and Cantonese may be determined as the languages corresponding to the target speech. For example, the language identification information includes the language version of the operating system of the device used by the user, and the version of the operating system of the device used by the user is determined to be Chinese. The Chinese language may be determined as the language corresponding to the target speech.

After obtaining the target speech, the service provider terminal may play the target speech by using the method for playing the target speech as described in the 806, and details are not described herein.

In a second method for generating a target speech provided by the present disclosure, generating the target speech is generated based on the user attribute features may include:

The server may generate a target speech for verifying whether the user is a user corresponding to the identity identification information based on the identity identification information. The target speech may include a plurality of target speeches in a plurality of preset languages.

In some embodiments, there are usually a plurality of target speeches corresponding to the identity identification information. For example, the target speeches in the plurality of languages provided by the user may include English, Chinese, Korean, and Cantonese. After obtaining the identity confirmation request sent from the service provider terminal, the server may obtain the user attribute features corresponding to the current order according to the order identification identifier carried in the identity confirmation request. When generating the target speech based on the user attribute features, the user identity identification information characterizing the identity of the user may be carried in the generated target speech. The plurality of target speeches may be sent to the service provider terminal.

The service provider terminal receives the plurality of target speeches of sent from the server.

After obtaining the plurality of target speeches sent from the server, the service provider terminal may determine one of the target speeches selected from the plurality of target speeches in the plurality of preset languages, and play the selected target speech through the target device.

Here, the service provider terminal may determine the target speech selected from the plurality of target languages in the plurality of preset languages in the following manner:

The speech play page may be displayed in the service provider terminal, and the speech play page is displayed with sound play buttons each respectively corresponding to a target speech in the plurality of preset languages.

The target speech may be played by triggering the sound play button corresponding to the target speech.

After one of the sound play buttons is triggered, the service provider terminal may determine that the triggered sound play button is a selected target speech among the plurality of target speeches in the plurality of preset languages, and then control the selected target speech to play.

(2) The service provider terminal may send the identity confirmation request to the server, and receive the text corresponding to the target speech sent from the server. The service provider terminal may convert the text into the target speech.

Here, the process of generating the text by the server is similar to the process of generating the target speech. After obtaining the identity confirmation request sent from the service provider terminal, the user attribute features are obtained based on the order identifier information of the current order carried in the identity confirmation request, and the text is generated based on the user attribute features.

Either of the following two methods may be used to generate the text:

The user attribute features may include identity identification information and language identification information. The server may generates a text for verifying whether the user is a user corresponding to the identity identification information based on the identity identification information and the language identification information. The text may include language information in a language corresponding to the language identification information.

The user attribute features may include identity identification information. The server may generate a text for verifying whether the user is a user corresponding to the identity identification information based on the identity identification information. The text may include a plurality of texts in a plurality of preset languages.

The specific generation manner may be seen in the description of (1) above, and details are not described herein again.

After generating the text, the server may send the text to the service provider terminal. After receiving the text sent from the server, the service provider terminal may directly convert the text into the corresponding target speech. Then, the target speech may be played by the playing method as described in (1) .

Alternatively, after receiving the text sent from the server, the service provider terminal may present the plurality of texts corresponding to the plurality of languages to the service provider. Here, the plurality of texts may be displayed on the speech play page, and each text may correspond to a sound play button. The user may select the text through the sound play button corresponding to each text. The service provider terminal may determine a selected text in the plurality of languages based on the sound play button triggered by the service provider. The selected text may be converted into the target speech, and the target speech may be played. Here, the target speech may be played at the same time when converting the text into the target speech. Alternatively, the target speech may be played after being converted target speech from the text.

Alternatively, after receiving the text sent from the server, the service provider terminal may present the plurality of texts corresponding to the plurality of languages to the service provider. When the service provider selects one of the texts as the selected text, the service provider terminal may generate a sound play request based on the selected text and sends the sound play request to the server. After receiving the speech play request corresponding to the selected text, the server may convert the text into a corresponding target speech and send the target speech to the service provider terminal. After receiving the target speech, the service provider terminal may play the target speech.

(3) The service provider terminal may generate the target speech based on the identity confirmation request.

Here, the target speech may be generated by the service provider terminal based on the identity confirmation request using any one of the following two methods:

After generating the identity confirmation request, the service provider terminal may determine the user attribute features from the order related information saved by the service provider terminal based on the order identification identifier of the current order carried in the identity confirmation request. The service provider terminal may generate the target speech based on the user attribute features.

After generating the identity confirmation request, the service provider terminal may send the identity confirmation request to the server. After receiving the identity confirmation request sent from the service provider terminal, the server may obtain the user attribute features corresponding to the current service order according to the identity confirmation request, and send the service information corresponding to the current order to the service provider terminal.

After receiving the user attribute features sent from the server, the service provider terminal may generate a target speech at the service provider terminal based on the user attribute features.

Here, the process of generating the target speech by the service provider based on the user attribute features may be similar to the process of generating a target speech by the server based on the user attribute features. Detail descriptions may be found in (1) above, and are not described herein.

After that the service provider terminal generates the target speech, the target speech may be played by the target speech as described in (1) .

According to the embodiments in the present disclosure, it is possible to realize the purpose that the service provider may verify the service requester’s identity in the case where the service provider and the service requester use different language and cannot understand each other.

II. For the case where the application terminal of the method for prompting the user is the service requester terminal. When the application terminal of the method for prompting the user is the service requester terminal, it is used by the service requester to verify the identity of the service provider. FIG. 11 is a flowchart illustrating an exemplary method for prompting a user according to some embodiments of the present disclosure.

In 1102, the service requester terminal may obtain an identity confirmation request triggered on the service waiting page of the target device.

In 1104, the service requester terminal may determine a target speech corresponding to the identity confirmation request for verifying the identity of the user. The user is a service requester or a service provider;

In 1106, the service requester terminal may play the target speech via the target device.

The target device is the service requester terminal, and the user is the service provider.

The process of 1102～1106 may be similar to that in I above in the present disclosure. The service provider terminal in I may be replaced by the service requester terminal to provide similar steps of 1102～1106, and will not be described here.

According to the above embodiments, it is possible to realize the purpose that the service provider may verify the service requester’s identity in the case where the service provider and the service requester use different language and cannot understand each other.

III. For the case where the application terminal of the method for prompting the user is a client terminal. The target device may be either a service requester terminal or a service provider terminal. And when the target device is the service requester terminal, the user is a service provider. When the target device is the service provider terminal, the user is the service requester. Taking the target device is the service provider terminal as an example, a method for prompting the user provided may be described in the present disclosure.

FIG. 12 is a flowchart illustrating an exemplary method for prompting a user according to some embodiments of the present disclosure.

In 1202, the server may obtain an identity confirmation request triggered on the service waiting page of the target device;

In 1204, the server may determine a target speech corresponding to the identity confirmation request for verifying the identity of the user. The user is a service requester or a service provider;

In 1206, the server may play the target speech via the target device.

Here, the service waiting page and the method for generating the identity confirmation request may be similar to that in FIG. 8 and FIG. 9, and details are not described herein again.

After generating the identity confirmation request, the target device may send the identity confirmation request to the server.

After receiving the identity confirmation request sent from the target device, the server may determine the target speech corresponding to the identity confirmation request, and send the determined target speech to the target device for playing.

For details of how to play the target speech on the target device after the target device receiving the target speech may be similar to 806, and are not described herein.

After receiving the identity confirmation request sent from the target device, the server may determine the target speech corresponding to the identity confirmation request in a similar way described in (1) of the I, and will not be described again here.

In addition, after receiving the identity confirmation request sent from the target device, the server may also determine the text of the target speech corresponding to the identity confirmation request, and send the determined text to the target device for playing.

Here, the process of determining the text of the target speech corresponding to the identity confirmation request by the server may be similar to the process of determining the text corresponding to the target speech according to the identity confirmation request in the server in I (2) , and details are not be described here again.

After the target device receiving the text sent from the server, the process of playing the target speech according to the text may be similar to that of the service provider terminal shown in (2) of the I, and details are not be described here again.

According to the above embodiments, it is possible that the service requester may verify the service provider’s identity or the service provider may verify the service requester’s identity in the case where the service provider and the service requester use different language and cannot understand each other.

FIG. 13 is a block diagram illustrating an exemplary device for prompting a user according to some embodiments of the present disclosure. The device may implement the method for prompting the user described above. The device may be the server, the processor of the server, a component that implements the functions of the present disclosure under the control of the server and independent of the server or the processor, or the like, or any combination thereof. As shown in FIG. 13, the device for prompting the user may include an acquisition module 1310, and a prompt module 1320. The acquisition module 1310 may be configured to obtain user attribute features of the user. The prompt module 1320 may be configured to prompt the user via the target device based on the user attribute features.

In some embodiments, the method may be applied on the service provider terminal, the service requester terminal, or the server. The target device may be the service provider terminal or the service requester terminal.

In some embodiments, if the target device is the service provider terminal, the user is the service requester. If the target device is the service requester terminal, the user is the service provider.

In some embodiments, the prompt module 1320 may be configured to prompt the user via the target device based on the information relating to a location associated with the user by the following steps: determining a prompt message that prompts the user based on the information relating to a location associated with the user. The user is a service requester or a service provider. The prompt message that prompts the user is presented by the target device.

In some embodiments, the prompt module 1320 may be configured to prompt the user in one or more forms of speech, text, picture, animation, video, or the like, or any combination thereof.

In some embodiments, if the method is applied to the server, and the user is prompted by the speech form, the prompt module 1320 v to prompt the user via the target device by the following steps: sending the target speech to the target device for playing; or sending the text corresponding to the target speech to the target device, and converting the text into the target speech by the target device for playing.

In some embodiments, the acquisition module 1310 may be configured to obtain an identity confirmation request triggered on the service waiting page of the target device before obtaining user attribute features. The user is a service requester or a service provider. The acquisition module 1310 may be further configured to prompt the user via the target device by the following step: displaying the prompt message that prompts the user for verifying the identity of the user by the target device.

In some embodiments, if the prompt message that prompts the user is played in the speech form, the prompt module 1320 may be configured to display the information indicating the user to verify the identity of the user by the target device based on the user attribute features by: determining a target speech for verifying the identity of the user based on the user attribute features, and playing the target speech using the target device.

In some embodiments, the prompt module 1320 may be configured to determine target speech for verifying the identity of the user based on the user attribute features by following steps: obtaining the user attribute features corresponding to the current service order, and generating the target speech based on the user attribute features.

In some embodiments, the user attribute features may include identity identification information and language identification information. The prompt module 1320 may be configured to generate the target speech based on the user attribute features by generating the target speech for verifying whether the user is a user corresponding to the identity identification information based on the identity identification information and the language identification information. The target speech may include a speech in a language corresponding to the language identification information.

In some embodiments, the language identification information may include at least one of the following: the language version of the operating system of the device used by the user, a software version of the service software corresponding to the service waiting page on the device used by the user, the user's historical behavior habits, the user registration and the registration information of the service software corresponding to the service waiting page, or the like, or any combination thereof.

In some embodiments, the user attribute features may include identity identification information. The prompt module 1320 may be configured to generate the target speech based on the user attribute features by generating the target speech for verifying whether the user is a user corresponding to the identity identification information based on the identity identification information. The target speech may include a plurality of target speeches in a plurality of preset languages. The prompt module 1320 may be configured to play the target speech via the target device by the following steps: verifying the target speech selected from the plurality of target speeches in the plurality of preset languages, and playing the selected target speech via the target device.

In some embodiments, the prompt module 1320 may be configured to play the target speech by playing the target speech corresponding to the sound play button via the target device after the sound play button corresponding to the target speech being triggered.

In some embodiments, the prompt module 1320 may be further configured to display the speech play page in the target device after determining the target speech for verifying the identity of the user. The text corresponding to the target speech and the sound play button corresponding to the target speech may be displayed on the speech play page.

In some embodiments, the user may be a roaming user, and the target speech may be a speech determined based on user's language identification information. The speech play page may further display language information for verifying the identity of the user in the language corresponding to the user of the target device.

In some embodiments, the speech play page may further include a page return button. The prompt module 1320 may be further configured to display the service waiting page via the target device after the page return button is triggered.

In some embodiments, a button for initiating the identity confirmation request is displayed on the service waiting page.

In some embodiments, the service waiting page may display information indicating that the service requester or the service provider belongs to a foreign country.

In some embodiments, the service waiting page may display information indicating a departure location and a destination of the service requester or the service provider.

In some embodiments, the service waiting page may display a button for initiating contact with the service requester or the service provider.

The above modules may be connected or communicated to each other via a wired connection or a wireless connection. The wired connection may include metal cables, fiber optic cables, hybrid cables, and the like, or any combination thereof. The wireless connection may include a connection in the form of LAN, WAN, Bluetooth, ZigBee, NFC, or the like, or any combination thereof. Two or more modules may be integrated into a single module, and any one module may be divided into two or more units.

Referring back to FIG. 2, the present disclosure also provides an electronic device, including: the processor 220, the storage medium 240, and the communication bus 230. The storage medium 240 may store execution instructions. When the device is running, the processor 220 may communicate with the storage medium 240 via the communication bus 230. When executing the execution instruction in the storage medium 240, the processor 220 may obtain the user attribute features, and prompt the user via the target device based on the user attribute features.

In some embodiments, the electronic device may include any one of a service provider terminal, a service requester terminal, and a server. The target device may be the service provider terminal or the service requester terminal.

In some embodiments, when the user is prompted by the target device based on the information relating to a location associated with the user, the processor 220 may determine a prompt message that prompts the user based on the information relating to a location associated with the user. The user may be the service requester or the service provider. The prompt message that prompts the user may be presented by the target device.

In some embodiments, the processor 220 may prompt the user in one or more forms of speech, text, picture, animation, video, or the like, or any combination thereof.

In some embodiments, if the method is applied to the server, and the user is prompted by the speech form, the processor 220 may send the target speech to the target device for playing; or send the text corresponding to the target speech to the target device, and convert the text into the target speech by the target device for playing.

In some embodiments, before obtaining the user attribute features, the processor 220 may obtain an identity confirmation request triggered on the service waiting page of the target device. The user may be a service requester or the service provider. When the user is prompted by the target device, the processor 220 may present the prompt message to the user for verifying the identity of the user on the target device.

In some embodiments, if the information that prompts the user is played in the speech form, the processor 220 may determine a target speech for verifying the identity of the user based on the user attribute features and play the target speech via the target device.

In some embodiments, when determining the target speech for verifying the identity of the user based on the user attribute features, the processor 220 may obtain the user attribute features corresponding to the current service order, and generate the target speech based on the user attribute features.

In some embodiments, the user attribute features may include identity identification information and language identification information. When the target speech is generated based on the user attribute features, the processor 220 may generate the target speech for verifying whether the user is a user corresponding to the identity identification information based on the identity identification information and the language identification information. The target speech may include a speech in a language corresponding to the language identification information.

In some embodiments, the language identification information may include at least one of the following: the language version of the operating system of the device used by the user, a software version of the service software corresponding to the service waiting page in the device used by the user, the user's historical behavior habits, the user registration and the registration information of the service software corresponding to the service waiting page, or the like, or any combination thereof.

In some embodiments, the user attribute features may include identity identification information. When the target speech is generated based on the user attribute features, the processor 220 may generate the target speech for verifying whether the user is a user corresponding to the identity identification information based on the identity identification information. The target speech may include a plurality of target speeches in a plurality of preset language. When the target speech is played by the target device, the processor 220 may determine a target speech selected from the plurality of target speeches in the plurality of preset languages, and play the selected target speech via the target device.

In some embodiments, when the target speech is played by the target device, the processor 220 may display the target speech corresponding to the sound play button after the sound play button corresponding to the target speech is triggered.

In some embodiments, after determining the target speech for verifying the identity of the user, the processor 220 may be further configured to display a speech play page on the target device. The speech play page may further display the text corresponding to the target speech and the sound play button corresponding to the target speech.

In some embodiments, the user may be a roaming user, and the target speech may be a speech determined based on the user’s language type. The speech play page may further display the language information for verifying the identity of the user in the language type corresponding to the location associated with the user of the target device.

In some embodiments, the speech play page further include a page return button. The processor220 may be configured to display the service waiting page on the target device after the page return button is triggered.

In addition, the present disclosure also provides a computer readable storage medium. A computer program may be stored on the computer readable storage medium. The computer program may be executed by the processor 220 to execute the method for prompting the user as described in the present disclosure.

In the above embodiment, the method for verifying the identity of the user is in a speech form. In some other embodiments of the present disclosure, the method for verifying the identity of the user may also be a text form, a picture form, a video form, or the like, or any combination thereof. The disclosed solution may not be limited to a specific prompting method, for example, the method illustrated below.

FIG. 14 is a flowchart illustrating an exemplary method for prompting a user according to some embodiments of the present disclosure. The method may be applied to the service provider terminal, the service requester terminal, or the server. The target device described below may be a service provider terminal or a service requester terminal.

In 1402, the processor 220 (or the identity confirmation request acquisition module 1510) may obtain an identity confirmation request triggered on the service waiting page of the target device.

Here, the method for obtaining the identity confirmation request and the method for triggering the service waiting page may be similar to 802, and will not be described here again.

In 1404, the processor 220 (or the target content determination module 1520) may determine a target content corresponding to the identity confirmation request for verifying an identity of the user. The user is a service requester or a service provider.

Here, the target content may carry information that may instruct the user to verify his/her identity to the target device. For example, the target content may include "ID card number is XXXX" , "Four digits of the mobile phone are XXXX" , "Nickname is XX" , "Destination is XXX" , or the like, or any combination thereof. Here, the language type of the target content may be determined based on the location associated with the user. For example, the user belongs to China, and the language type of the target content is Chinese. As another example, the user attribution belongs to the United States, and the language type of the target content is English.

In 1406, the processor 220 (or the identity confirmation prompt module 1530) may prompt the user to verify the identity of the user based on the target content.

Here, the user may be prompted to verify the identity based on the target content. For example, the information carried in the target content may be displayed or notified to the user, so that the user may verify the identity of the user after obtaining the target content.

In some embodiments, the target content may be prompted in a plurality of forms. For example, the target content may be any one of a speech, a text, a video, an animation, a picture, or the like, or any combination thereof. Therefore, when the user is prompted to verify the identity based on the target content, a preset form of the target content may be obtained. The user may be prompted to verify the identity based on the preset form and the target content.

For example, when the preset form is a speech form, the target content may be presented to the user based on the embodiments illustrated in the FIG. 7～FIG. 11.

When the preset form is text mode, the text containing the target content may be displayed on the target device. The service requester or the service provider may verify the identity of the user of the target device based on the target content carried in the text.

As another example, when the preset form is a video form, the video containing the above target content may be played on the target device. The service requester or the service provider may verify the identity of the user of the target device based on the target content in the video form.

After obtaining the identity confirmation request triggered on the service waiting page of the target device, the processor 220 may determine the target content corresponding to the identity confirmation request for verifying the identity of the user. The user may be prompted to verify the identity based on the target content. Prompting the user online may replace the language communication between the service provider and the service requester offline. The identity recognition barriers caused by poor communication between the service provider and the service requester in the case of language barriers may be avoided.

FIG. 15 is a schematic diagram illustrating an exemplary device for prompting a user according to some embodiments of the present disclosure. The device may include the identity confirmation request acquisition module 1510, the target content determination module 1520, and the identity confirmation prompt module 1530.

The identity confirmation request acquisition module 1510 may be configured to obtain an identity confirmation request triggered on a service waiting page of the target device. The target content determination module 1520 may be configured to determine a target content corresponding to the identity confirmation request for verifying the identity of the user. The user may be the service requester or the service provider. The identity confirmation prompt module 1530 may be configured to prompt the user to verify the identity based on the target content.

In some embodiments, the identity module 1530 is used to prompt the user to verify the identity based on the target content by obtaining a preset form of the target content and prompting the user to verify the identity based on the preset form and the target content.

The present disclosure also provides an electronic device, including a processor, a storage medium, and a communication bus. The storage medium may store execution instructions. When the device is running, the processor may communicate with the storage medium through the communication bus, and when executing the execution instruction in the storage medium, the processor may obtain an identity confirmation request triggered on the service waiting page of the target device. The processor may determine a target content corresponding to the identity confirmation request for verifying the identity of the user. The user may be the service requester or the service provider. The processor may prompt the user to verify the identity based on the target content.

In some embodiments, when the user is prompted to verify the identity based on the target content, the processor may obtain a preset form for prompting the user and prompt the user to verify the identity based on the preset form.

In some embodiments, when determining the target content for verifying the identity of the user corresponding to the identity confirmation request, the processor may determine the language type of the target content for verifying the identity of the user according to the information relating to a location associated with the user.

The present disclosure also provides a computer readable storage medium on which a computer program is stored. The computer program may be executed by the processor to execute the method for prompting the user as described in any of the nine embodiments.

The computer program product of the method for prompting the user in the present disclosure, comprising a computer readable storage medium storing the program code. The instructions included in the program code may be used to execute the method for prompting the user as described in the present disclosure. Details are not described herein again.

Having thus described the basic concepts, it may be rather apparent to those skilled in the art after reading this detailed disclosure that the foregoing detailed disclosure is intended to be presented by way of example only and is not limiting. Various alterations, improvements, and modifications may occur and are intended to those skilled in the art, though not expressly stated herein. These alterations, improvements, and modifications are intended to be suggested by this disclosure and are within the spirit and scope of the exemplary embodiments of this disclosure.

Moreover, certain terminology has been used to describe embodiments of the present disclosure. For example, the terms “one embodiment, ” “an embodiment, ” and/or “some embodiments” mean that a particular feature, structure or characteristic described in connection with the embodiment is included in at least one embodiment of the present disclosure. Therefore, it is emphasized and should be appreciated that two or more references to “an embodiment, ” “one embodiment, ” or “an alternative embodiment” in various portions of this specification are not necessarily all referring to the same embodiment. Furthermore, the particular features, structures or characteristics may be combined as suitable in one or more embodiments of the present disclosure.

Further, it will be appreciated by one skilled in the art, aspects of the present disclosure may be illustrated and described herein in any of a number of patentable classes or context including any new and useful process, machine, manufacture, or composition of matter, or any new and useful improvement thereof. Accordingly, aspects of the present disclosure may be implemented entirely hardware, entirely software (including firmware, resident software, micro-code, etc. ) or combining software and hardware implementation that may all generally be referred to herein as a "block, " “module, ” “engine, ” “unit, ” “component, ” or “system. ” Furthermore, aspects of the present disclosure may take the form of a computer program product embodied in one or more computer readable media having computer readable program code embodied thereon.

A computer readable signal medium may include a propagated data signal with computer readable program code embodied therein, for example, in baseband or as part of a carrier wave. Such a propagated signal may take any of a variety of forms, including electro-magnetic, optical, or the like, or any suitable combination thereof. A computer readable signal medium may be any computer readable medium that is not a computer readable storage medium and that may communicate, propagate, or transport a program for use by or in connection with an instruction execution system, apparatus, or device. Program code embodied on a computer readable signal medium may be transmitted using any appropriate medium, including wireless, wireline, optical fiber cable, RF, or the like, or any suitable combination of the foregoing.

Computer program code for carrying out operations for aspects of the present disclosure may be written in any combination of one or more programming languages, including an object oriented programming language such as Java, Scala, Smalltalk, Eiffel, JADE, Emerald, C++, C#, VB. NET, Python or the like, conventional procedural programming languages, such as the “C” programming language, Visual Basic, Fortran 1703, Perl, COBOL 1702, PHP, ABAP, dynamic programming languages such as Python, Ruby, and Groovy, or other programming languages. The program code may execute entirely on the user's computer, partly on the user's computer, as a stand-alone software package, partly on the user's computer and partly on a remote computer or entirely on the remote computer or server. In the latter scenario, the remote computer may be connected to the user's computer through any type of network, including a local area network (LAN) or a wide area network (WAN) , or the connection may be made to an external computer (for example, through the Internet using an Internet Service Provider) or in a cloud computing environment or offered as a service such as a software as a service (SaaS) .

Furthermore, the recited order of processing elements or sequences, or the use of numbers, letters, or other designations, therefore, is not intended to limit the claimed processes and methods to any order except as may be specified in the claims. Although the above disclosure discusses through various examples what is currently considered to be a variety of useful embodiments of the disclosure, it is to be understood that such detail is solely for that purpose and that the appended claims are not limited to the disclosed embodiments, but, on the contrary, are intended to cover modifications and equivalent arrangements that are within the spirit and scope of the disclosed embodiments. For example, although the implementation of various components described above may be embodied in a hardware device, it may also be implemented as a software-only solution-e.g., an installation on an existing server or mobile device.

Similarly, it should be appreciated that in the foregoing description of embodiments of the present disclosure, various features are sometimes grouped together in a single embodiment, figure, or description thereof for the purpose of streamlining the disclosure aiding in the understanding of one or more of the various embodiments. This method of disclosure, however, is not to be interpreted as reflecting an intention that the claimed subject matter requires more features than are expressly recited in each claim. Rather, claimed subject matter may lie in less than all features of a single foregoing disclosed embodiment.

In some embodiments, the numbers expressing quantities or properties used to describe and claim certain embodiments of the application are to be understood as being modified in some instances by the term “about, ” “approximate, ” or “substantially. ” For example, “about, ” “approximate, ” or “substantially” may indicate ±20%variation of the value it describes, unless otherwise stated. Accordingly, in some embodiments, the numerical parameters set forth in the written description and attached claims are approximations that may vary depending upon the desired properties sought to be obtained by a particular embodiment. In some embodiments, the numerical parameters should be construed in light of the number of reported significant digits and by applying ordinary rounding techniques. Notwithstanding that the numerical ranges and parameters setting forth the broad scope of some embodiments of the application are approximations, the numerical values set forth in the specific examples are reported as precisely as practicable.

Each of the patents, patent applications, publications of patent applications, and other material, such as articles, books, specifications, publications, documents, things, and/or the like, referenced herein is hereby incorporated herein by this reference in its entirety for all purposes, excepting any prosecution file history associated with same, any of same that is inconsistent with or in conflict with the present document, or any of same that may have a limiting affect as to the broadest scope of the claims now or later associated with the present document. By way of example, should there be any inconsistency or conflict between the descriptions, definition, and/or the use of a term associated with any of the incorporated material and that associated with the present document, the description, definition, and/or the use of the term in the present document shall prevail.

In closing, it is to be understood that the embodiments of the application disclosed herein are illustrative of the principles of the embodiments of the application. Other modifications that may be employed may be within the scope of the application. Thus, by way of example, but not of limitation, alternative configurations of the embodiments of the application may be utilized in accordance with the teachings herein. Accordingly, embodiments of the present application are not limited to that precisely as shown and describe.

Claims

A method for prompting a user, comprising:

obtaining user attribute features of the user; and

prompting the user via a target device based on the user attribute features.
The method of claim 1, wherein the method is applied on a service provider terminal, a service requester terminal, or a server; and

the target device is the service provider terminal or the service requester terminal.
The method of claim 2, wherein:

if the target device is the service provider terminal, the user is a service requester; and

if the target device is the service requester terminal, the user is a service provider.
The method of claim 2, wherein the user attribute features include information relating to a location associated with the user.
The method of claim 4, wherein the prompting the user via the target device based on the information relating to the location associated with the user includes:

determining a prompt message that prompts the user based on the information relating to the location associated with the user, the user being a service requester or a service provider; and

presenting the prompt message that prompts the user via the target device.
The method of claim 1, wherein the user is prompted in one or more forms of speech, text, picture, animation, and video.
The method of claim 6, wherein:

if the method is applied on a server, and the user is prompted in the form of the speech, the prompting the user via the target device includes:

sending a target speech to the target device for playing; or

sending a text corresponding to the target speech to the target device, wherein the target device converts the text into the target speech and plays the target speech.
The method of claim 1, wherein before obtaining the user attribute features, the method further includes:

obtaining an identity verification request triggered on a service waiting page on the target device, wherein the user is a service requester or a service provider;

wherein the prompting the user via the target device includes:

displaying a prompt message for verifying an identity of the user via the target device.
The method of claim 8, wherein if the user is prompted in the form of speech, the prompting the user via the target device includes:

determining a target speech for verifying the identity of the user based on the user attribute features, and playing the target speech via the target device.
The method of claim 9, wherein the determining the target speech for verifying the identity of the user based on the user attribute features includes:

obtaining the user attribute features corresponding to a current service order; and

generating the target speech based on the user attribute features.
The method of claim 10, wherein the user attribute features include identity identification information and language identification information; and

wherein the generating the target speech based on the user attribute features includes:

generating the target speech for verifying whether the user is a user corresponding to the identity identification information based on the identity identification information and the language identification information, wherein the target speech includes a speech in a language corresponding to the language identification information.
The method of claim 11, wherein the language identification information includes at least one of:

a language version of an operating system of a device used by the user;

a software version of a service software corresponding to the service waiting page on the device used by the user;

user's historical behavior habits; or

a user registration and registration information of the service software corresponding to the service waiting page.
The method of claim 10, wherein the user attribute features include identity identification information; and

wherein the generating the target speech based on the user attribute features includes:

generating the target speech for verifying whether the user is a user corresponding to the identity identification information based on the identity identification information, wherein the target speech includes a speech in a plurality of preset languages; and wherein the playing the target speech via the target device includes:

determining a selected target speech in the plurality of preset languages, and playing the selected target speech via the target device.
The method of claim 9, wherein the playing the target speech via the target device includes:

after a sound play button corresponding to the target speech being triggered, playing the target speech via the target device.
The method of claim 14, after determining the target speech for verifying the identity of the user, wherein the method further includes:

displaying a speech play page on the target device, wherein the speech play page displays the text corresponding to the target speech and the sound play button corresponding to the target speech on the speech play page.
The method of claim 15, wherein

the user is a roaming user,

the target speech is determined based on a user's language identification information, and

the speech play page further displays language information for verifying the identity of the user, wherein the language information is in a language corresponding to a location associated with the user of the target device.
The method of claim 15, wherein the speech play page further includes a page return button; and the method further includes:

after the page return button being triggered, displaying the service waiting page via the target device.
The method of claim 8, wherein the service waiting page displays a button for initiating the identity verification request.
The method of claim 8, wherein the service waiting page displays indication information indicating that the service requester or the service provider belongs to a foreign country.
The method of claim 8, wherein the service waiting page displays an information indicating a departure location and a destination of the service requester or the service provider.
The method of claim 8, wherein the service waiting page displays a button for initiating a contact with the service requester or the service provider.
A system of one or more electronic devices for prompting a user, comprising:

at least one storage medium including a set of instructions for prompting a user;

at least one communication bus; and

at least one processor in communication with the storage medium through the communication bus, wherein when executing the set of instructions, the at least one processor is directed to:

obtain user attribute features of the user; and

prompt the user via the target device based on the user attribute features.
The system of claim 22, wherein the one or more electronic devices include any one of: a service provider terminal, a service requester terminal, or a server; and

the target device is the service provider terminal or the service requester terminal.
The system of claim 23, wherein if the target device is the service provider terminal, the user is a service requester; and

if the target device is the service requester terminal, the user is a service provider.
The system of claim 23, wherein the user attribute features include information relating to a location associated with the user.
The system of claim 25, wherein to prompt the user via the target device based on the information relating to the location associated with the user, the at least one processor is further directed to:

determine a prompt message that prompts the user based on the information relating to the location associated with the user, the user being a service requester or a service provider; and

present the prompt message that prompts the user via the target device.
The system of claim 22, wherein the at least one processor is further directed to: prompt the user in one or more forms of speech, text, picture, animation, and video.
The system of claim 27, wherein if the one or more electronic devices is a server, and the user is prompted in the form of the speech, wherein to prompt the user via the target device, the at least one processor is further directed to:

send the target speech to the target device for playing; or

send a text corresponding to the target speech to the target device, wherein the target device converts the text into the target speech and plays the target speech.
The system of claim 22, wherein before the obtaining user attribute features, the at least one processor is further directed to:

obtain an identity verification request triggered on a service waiting page on the target device, wherein the user is a service requester or a service provider; and

wherein to prompt the user via the target device, the at least one processor is further directed to:

display a prompt message for verifying an identity of the user via the target device.
The system of claim 29, if the user is prompted in the form of the speech, wherein to prompt the user via the target device, the at least one processor is further directed to:

determine a target speech for verifying the identity of the user based on the user attribute features; and

play the target speech via the target device.
The system of claim 30, wherein to determine the target speech for verifying the identity of the user based on the user attribute features, the at least one processor is further directed to:

obtain the user attribute features corresponding to a current service order; and

generate the target speech based on the user attribute features.
The system of claim 31, wherein the user attribute features include identity identification information and language identification information; and wherein to generate the target speech based on the user attribute features, the at least one processor is further directed to:

generate the target speech for verifying whether the user is a user corresponding to the identity identification information based on the identity identification information and the language identification information, wherein the target speech includes a speech in a language corresponding to the language identification information.
The system of claim 32, wherein the language identification information includes at least one of:

a language version of an operating system of a device used by the user;

a software version of a service software corresponding to the service waiting page on the device used by the user;

user's historical behavior habits; or

a user registration and registration information of the service software corresponding to the service waiting page.
The system of claim 31, wherein the user attribute features includes identity identification information; and

wherein to generate the target speech based on the user attribute features, the at least one processor is further directed to:

generate the target speech for verifying whether the user is a user corresponding to the identity identification information based on the identity identification information, wherein the target speech includes a speech in a plurality of preset languages; and

wherein to play the target speech via the target device, the at least one processor is further directed to:

determine a selected target speech in the plurality of preset languages, and

play the selected target speech via the target device.
The system of claim 30, wherein to play the target speech via the target device, the at least one processor is further directed to:

after a sound play button corresponding to the target speech being triggered, play the target speech via the target device.
The system of claim 35, wherein after determining the target speech for verifying the identity of the user, the at least one processor is further directed to:

display a speech play page on the target device, wherein the speech play page displays the text corresponding to the target speech and the sound play button corresponding to the target speech on the speech play page.
The system of claim 36, wherein

the user is a roaming user,

the target speech is determined based on a user's language identification information, and

the speech play page further displays language information for verifying the identity of the user, wherein the language information is in the language corresponding to a location associated with the user of the target device.
The system of claim 36, wherein the speech play page information further includes a page return button, and the at least one processor is further directed to:

after the page return button being triggered, display the service waiting page via the target device.
The system of claim 29, wherein the service waiting page displays a button for initiating the identity verification request.
The system of claim 29, wherein the service waiting page displays indication information indicating that the attribution of the service requester or the service provider belongs to a foreign country.
The system of claim 29, wherein the service waiting page displays the information indicating the information of departure location and destination of the service requester or service provider.
The system of claim 29, wherein the service waiting page displays a button for initiating contact with the service requester or the service provider.
A non-transitory readable medium, comprising at least one set of instructions for prompting a user, wherein when executed by at least one processor of an electrical device, the at least one set of instructions directs the at least one processor to perform a method as claimed in any one of claims 1 to 21.
A system, comprising:

at least one storage medium including a set of instructions; and

at least one processor in communication with the at least one storage medium, wherein when executing the instructions, the at least one processor is configured to cause the system to:

obtain a request for generating a message for a user;

obtain information associated with the user;

determine, based on the information associated with the user, a target language that is understandable by the user; and

generate the message based on the target language and the request.
The system of claim 44, wherein the message is configured to perform at least one of:

verifying an identity of the user;

verifying information related to a service request associated with the user; or

providing a safety tip to the user.
The system of claim 45, wherein the at least one processor is further configured to cause the system to:

determine identity information associated with the user based on the information associated with the user.
The system of claim 46, wherein to generate the message based on the target language and the information associated with the user, the at least one processor is further configured to cause the system to:

obtain a preset template associated with the message corresponding to the request for generating the message; and

generate, using the preset template, the message based on the target language and the identity information associated with the user.
The system of any of claims 44, wherein the information associated with the user includes at least one of an input by the user, a service request associated with the user, registration information associated with the user, a language of an operating system of a terminal device associated with the user, a language related to an application installed on the terminal device associated with the user, preference information associated with the user, or history information associated with the user.
A method, implemented on a computing device having at least one processor and at least one non-transitory storage medium, the method comprising:

obtaining a request for generating a message for a user;

obtaining information associated with the user;

determining, based on the information associated with the user, a target language that is understandable by the user; and

generating the message based on the target language and the request.
A system, comprising:

an obtaining module, configured to

obtain a request for generating a message for a user; and

obtain information associated with the user;

a target language determination module, configured to determine, based on the information associated with the user, a target language that is understandable by the user; and

a message generation module, configured to generate the message based on the target language and the request.
A non-transitory computer readable medium, comprising at least one set of instructions, wherein when executed by at least one processor, the at least one set of instructions direct the at least one processor to effectuate a method, the method comprising:

obtaining a request for generating a message for a user;

obtaining information associated with the user;

determining, based on the information associated with the user, a target language that is understandable by the user; and

generating the message based on the target language and the request.
A system, comprising:

at least one storage medium including a set of instructions; and

at least one processor in communication with the at least one storage medium, wherein when executing the instructions, the at least one processor is configured to cause the system to:

send a service request to a server for a user;

receive a message from the server that is generated according to the service request, wherein the message is in a target language that is understandable by the user, wherein the target language is decided based on information associated with the user; and

present the message to the user.
The system of claim 52, wherein the message is configured to perform at least one of:

verifying an identity of the user;

verifying information related to the service request associated with the user; or

providing a safety tip to the user.
The system of claim 52, wherein the information associated with the user includes at least one of an input by the user, a service request associated with the user, registration information associated with the user, a language of an operating system of a terminal device associated with the user, language information related to an application installed on the terminal device associated with the user, preference information associated with the user, or history information associated with the user.
The system of claim 52, wherein to present the message to the user, the at least one processor is configured to cause the system to:

display the message for the user in at least one form of a text, a graph, or an animation;

play the message for the user by sound; or

play the message for the user by video.
The system of claim 52, wherein the at least one processor is further configured to cause the system to:

receive the message in the form of a text;

convert the text to a speech; and

play the speech in audio to the user.
A method, implemented on a computing device having at least one processor and at least one non-transitory storage medium, the method comprising:

sending a service request to a server for a user;

receiving a message from the server that is generated according to the service request, wherein the message is in a target language that is understandable by the user, wherein the target language is decided based on information associated with the user; and

presenting the message to the user.
A system, comprising:

a transmission module, configured to send a service request to a server for a user;

a receiving module, configured to receive a message from the server that is generated according to the service request, wherein the message is in a target language that is understandable by the user, wherein the target language is decided based on information associated with the user; and

a presenting module, configured to present the message to the user.
A non-transitory computer readable medium, comprising at least one set of instructions, wherein when executed by at least one processor, the at least one set of instructions direct the at least one processor to effectuate a method, the method comprising:

sending a service request to a server for a user;

receiving a message from the server that is generated according to the service request, wherein the message is in a target language that is understandable by the user, wherein the target language is decided based on information associated with the user; and

presenting the message to the user.
A system, comprising:

at least one storage medium including a set of instructions; and

at least one processor in communication with the at least one storage medium, wherein when executing the instructions, the at least one processor is configured to cause the system to:

send a service request to a server for a user;

receive a message from the server that is generated according to the service request, wherein the message is based on information associated with the user; and

make a presentation to the user based on the message.
The system of claim 60, wherein the presentation is configured to perform at least one of:

verifying an identity of the user;

verifying information related to a service request associated with the user; or

providing a safety tip to the user.
The system of claim 60, wherein the information associated with the user includes at least one of an input by the user, a service request associated with the user, registration information associated with the user, a language of an operating system of a terminal device associated with the user, a language related to an application installed on the terminal device associated with the user, preference information associated with the user, or history information associated with the user.
The system of claim 60, wherein the presentation includes displaying the message for the user in at least one form of a text, a graph, or an animation.
The system of claim 60, wherein the presentation includes playing the message for the user by sound.
The system of claim 60, wherein the presentation includes playing a video associated with the message.
The system of claim 60, wherein the presentation includes presenting a button associated with the message on a user interface.
The system of claim 60, wherein the presentation includes displaying the message for the user in at least one form of a text, a graph, or an animation in a target language that is understandable by the user, wherein the target language is determined based on the information associated with the user.
The system of claim 60, wherein the presentation includes playing the message for the user by sound in a target language that is understandable by the user, wherein the target language is determined based on the information associated with the user.
The system of claim 60, wherein the presentation includes playing a video associated with the message in a target language that is understandable by the user, wherein the target language is determined based on the information associated with the user.
The system of claim 60, wherein the presentation includes using a preset template associated with the message.
The system of claim 60, wherein the presentation includes using a preset template associated with the message in a target language that is understandable by the user, wherein the target language is determined based on the information associated with the user.